HomeMy WebLinkAboutC24-216 Peak Performance Imaging SolutionsDocuSign Envelope ID: FAEA7253-426E-42C5-9190-19C4C89656E0
PEAK PERFORMANCE IMAGING SOLUTIONS
Service, Price, and Experience you Want
Dear PPIS Customer:
Thank you for choosing Peak Performance Imaging Solutions.
savin.,
Authorized Reseller
The maintenance agrcement on your equipment has expired or x\ill shorty. (Please see specific
dates on enclosed agreement.)
Attached you will find a maintenance agreement for your review. This agreement will provide
you with unlimited service calls on your machine, including all parts and labor. Please see the
following remarks concerning consumables.
Anticipated Volume (or total copieslimpressions)
The anticipated volume that this maintenance agreement is structured on is based on one of two
methods. The anticipated volume is based on information provided to us by you or it is based on
historic usage.
Toner and/or Consumables (and associated yields)
Depending on the nature of the enclosed agreement, it may or may not include toner and/or other
consumables.
If your maintenance agreement includes toner, we include a certain number of bottles/containers
to cover the anticipated volume. Each bottle/container has an anticipated yield.
If your maintenance agreement does not include toner, you will need to acquire it on an "as
needed" basis. Each bottle/container has an anticipated yield.
Please be aware that the anticipated toner ,yield is based on an industry standard 6% coverage
black versus white. For digital copiers and fax machines, the industry assumes 8 '/z x 11 paper
filled with 6%. For large format copiers, the industry assumes one linear foot filled with 6%.
Please be aware that if you copy/print onto larger sizes than Iisted above, or if you py/print
documents that exceed 6% fall, you y not achieve published yields. If you do not achieve
published yields, you may need to acquire toner at additional expense,
llicase print, sign, date and return a copy of this maintenance agreement to our office. You may
email (support(a,peakdigitaI.com), mail or fax (970-262-6965) the signed copy back to us. Please
keep a copy of the agreement for your records. If this agreement is not returned with 15 days of
receipt, you may be held responsible for any service calls at our current hourly rates, in addition
to any parts and supplies. If you have any questions please call our office. Thank you for
allowing us to serve you.
Summit County: (970) 262-2555 - Vail Valley: (970) 949-9732
Service: (800) 260-8806 • Fax: (970) 262-6965 • www.peakdigital.com
135 West 11th Street • Post Office Box 1968 • Silverthome, Colorado 80498
114WI C
Eagle County Government
P.O. Box 850
Attn: Scott Lingle
Eagle, CO 81631
Contract Start
05/01/2024
Contract End
04/30/2025
Contract
SSCPC
Price
Cost Per Copy
Model
Serial
Location
Rate
Savin Mp C4503
E1741M260238
FINANCE DEPT
black: $0.0085
500 Broadway
color: $0.0850
Aspen, CO 81611
INCLUSIONS: All parts, labor, drum, developer, preventative maintenance kits, unlimited service calls & emergency
service unless otherwise stated in Special Terms below.
EXCLUSIONS: Paper, staples, and any network issues not caused by a failure of the equipment covered by this agreement
(see Special Terms for any additional exclusions.)
SPECIAL TERMS: (PLEASE READ CAREFULLY.)
Includes all toner up to 6% coverage per color (K, M, C, and Y). Additional toner to be invoiced. To be billed monthly in
arrears. $33.33 monthly minimum. Due to the age of this copier and the fact that many parts are no longer available, if
we are unable to repair it the contract will expire at that time.
TERMS & CONDITIONS OF THIS AGREEMENT
COPIERS/PRINTERS
The Company as listed shall hereinafter be referred to as Customer. Peak Performance imaging solutions, hereinafter referred to as PPIS, offers to the Customer its service,
Service & Supply, or Service & Supply Cost Per Copy (SSCPC) Program, subject to the terms and conditions set forth herein. Service hours are 8:00 am to 5:00 pm Monday
through Friday, except holidays. Preventative maintenance will be done as your Key Operator notifies PPIS that it is due and/or on a scheduled basis by PPIS subject to Customers
preference.
Parts are included in your Maintenance Agreement except copy drums, transfer mediums, consumable items such as toner, developer and fuser oil for maintenance, and parts
replacement required because of negligent operation or defective supplies (unless otherwise noted in the inclusions, special instructions or special terms section of this
agreement prior to being signed by you the customer]. No terms or conditions, expressed or implied, are authorized unless they appear on the original Agreement. The
additional terms and conditions are incorporated and are an integral part of this Agreement.
PPIS agrees to maintain inventory of parts, supplies and service during the term of this contract and shall deliver to the Customer at the location as needed. In consideration
therefore the Customer shall pay in installments as provided herein for the full term of this agreement. This agreement does not include paper products, transparencies, labels,
or staples, unless otherwise noted. If the covered equipment's age is past the period of the manufacturer's guaranteed parts availability (generally 7 years from manufacture
date), PPIS cannot guarantee the availability of parts and supplies. If the equipment cannot be repaired due to unavailability of parts/supplies, the maintenance agreement will
be terminated immediately, and any unused portion of pre -paid funds will be refunded to the customer.
This contract shall commence upon the completion of the warranty. If no warranty, this contract will commence upon delivery of the equipment (or at the time of execution if
the machine is on location) and continue for a term of one year (or the term noted in the dates above, exclusions, special instructions or special terms section of this agreement)
at current and or noted pricing. Supplies are not included in the warranty period. Please refer to your Sales Order. We will automatically renew for a consecutive term as stated
herein.
1. GENERAL SCOPE OF COVERAGE
This agreement covers both the labor and the material for adjustments, repairs and replacement of parts as necessitated by normal use of the equipment. Damage to the
equipment or parts arisen out of misuse, abuse, negligence, electrical problems /surges, or any other causes beyond Peak Performance Imaging Solutions' control are not
covered. In addition, Peak Performance Imaging Solutions may terminate this agreement in the event the equipment is modified, damaged, altered or serviced by personnel
other than those employed by Peak Performance Imaging Solutions. Peak Performance Imaging Solutions may also terminate this agreement if parts, accessories or components
not authorized by Peak Performance Imaging Solutions are fitted to the equipment.
2. SERVICE CALLS
DocuSign Envelope ID: FAEA7253-426E-42C5-9190-19C4C89656E0
Peak Performance Imaging Solutions
135 W 11th St. - PO Box 1968 - Silverthorne, CO 80498 .(970) 262-2555
MAINTENANCE AGREEMENT CONTRACT
Service calls under this agreement will be made during normal business hours at the installation address shown on this agreement. Travel and labor time
for service calls after normal hours, on weekends and on holidays, if and when applicable, will be charged at overtime rate in effect at the time the service call is made.
3. EXTENT OF LABOR SERVICES
Labor performed during a service call includes lubrication and cleaning of the equipment and the adjustments, repairs or replacement of parts described in Paragraph N4.
4. REPAIR AND REPLACEMENT OF PARTS
All parts necessary to the operation of the equipment, with the exception of items listed as exclusions will be furnished free of charge during a service call included in the
maintenance service provided by the agreement.
S. RECONDITIONING
When, in its sole discretion, Peak Performance Imaging Solutions determines a reconditioning is necessary to keep the equipment in working condition, Peak Performance
Imaging Solutions will submit to customer an estimate of needed repairs and the cost thereof which will be in addition to the charge payable under this maintenance agreement.
If the customer does not authorize such reconditioning, Peak Performance Imaging Solutions may at its discretion discontinue service of the equipment under this agreement,
refunding the unused portion of the maintenance charge, or may refuse to renew this agreement upon its expiration. Thereafter, service will be available on a "Per Call' basis at
published rates.
G. TERM
This agreement shall become effective upon receipt by Peak Performance Imaging Solutions of the initial annual maintenance charge provided on the reverse side hereof and
shall continue for one full calendar year (or term listed in the exclusions, special instructions or special terms section of this agreement) or the maximum number of copies shown
on the reverse side, whichever occurs sooner. This contract shall be automatically renewed for successive similar periods subject to the receipt by Peak Performance Imaging
Solutions of the maintenance charge in effect at the time of renewal, provided that the customer is not then
7. BREACH OR DEFAULT
If the customer does not pay all charges for maintenance or parts provided thereunder, promptly when due:1.) Peak Performance Imaging Solutions may refuse to service the
equipment or (b) furnish service on a C.O.D. "Per Call' basis at published rates 2.) You the customer accept the term length of this agreement and accept that breach or default of
this agreement will result in you the customer being responsible for full payment of said agreement, including customers on CPC /SSCPC billing cycles {charges will be prorated
per average monthly volumes). 3.) You the customer agree to pay Peak Performance Imaging Solutions' costs and expenses of collection, including the maximum attorney's fees
and collection fees permitted by law.
MOVING EQUIPMENT:
1.) PPIS reserves the right to apply reasonable charges to move equipment for customers and in sole discretion reserve the right to charge for damage to customers
equipment done by unauthorized moving of equipment by you the customer without prior approval from PPIS. 2.) If equipment is moved to anew Peak Performance
Imaging Solutions service zone, Peak Performance imaging Solutions shall have the option to charge, and the customer agrees to pay, the difference in published
maintenance charges between the current zone and the new zone, such charges to be assessed on a pro -rate basis. If equipment is moved beyond Peak Performance
Imaging Solutions' published service zones, customer agrees to pay a fair and reasonable charge for continued maintenance under this agreement, taking into account the
distance to customer's new location and Peak Performance Imaging Solutions' published rates for service on a "Per Call" basis. if equipment is moved beyond Peak
Performance Imaging Solutions' published service zones, PPIS reserves the right to terminate the contract with no refund available to customer.
SUPPLIES:
Equipment marketed by Peak Performance Imaging Solutions is designed to give excellent performance with Peak Performance Imaging Solutions authorized supplies. If you
the customer choose to use supplies that are not acceptable for use on Peak Performance Imaging Solutions marketed or serviced machines, and these unapproved supplies
cause abnormally frequent service calls or service problems, PPIS may, at its option, terminate this agreement. Any unused portion of the maintenance agreement charges
may, at Peak Performance Imaging Solutions' sole option, either be refunded in line with the terms of paragraph fib, or Peak Performance Imaging Solutions may terminate
the contract with no refund available to customer. In that event, the customer will be offered service on a "Per Call' basis at published rates. It is a condition of this
agreement that the customer uses only Peak Performance Imaging Solutions authorized supplies.
B. WARRANTY
Other than the obligations set forth herein, Peak Performance Imaging Solutions disclaims all warranties, express or implied, including any implied warranties of merchant ability,
fitness for use, or fitness for a particular purpose. Peak Performance Imaging Solutions shall not be responsible for direct, incidental or consequential damages including but not
limited to, damages arising out of the use or performance of the equipment or the loss of use of the equipment.
B. EQUIPMENT CONDITION
The equipment must be in good condition on the commencement date of the agreement. Peak Performance Imaging Solutions will charge customer, and customer agrees to pay
for parts and labor required to place the equipment in such condition unless covered under any applicable warranties or a continuous maintenance agreement. Peak
Performance Imaging Solutions will invoice the customer and this will be in addition to the price set forth on the reverse side hereof.
20. PC CONNECTIVITY, SUPPORT, INTEGRATION
See Sales order for your equipment. Customer accepts terms & conditions of Sales Order as well as Scope of Responsibility Listed on Reverse Side of Sales Order. Standard
warranty(s) for PC peripherals such as hubs, print servers, etc. is with Manufacturer. Installation Time is clearly stated on Sales Order. An estimate for installation time is stated on
Sales Order, with an amount of time included (standard is 2 hours per machine). Additional installation time and/or further network integration Is available at published rates.
PPIS assumes there is a network drop within close proximity to machine location. PPIS requests full access to network environment to install systems efficiently & quickly. Delays
not caused by PPIS may be billed to customer at PPIS discretion. PPIS offers training on how to operate connected equipment, PPIS does not offer basic computer skills training.
PPIS offers additional long -term key op training at no charge. Additional technical calls for further integration is chargeable (not supported by this maintenance agreement), but
may be supported via a separate agreement.
11. MISCELLANEOUS
The laws of the state of Colorado shall govern this agreement and are applicable to agreements wholly negotiated, executed and performed in such State. It constitutes the entire
agreement between the parties and may not be modified except in writing by a duly authorized officer of Peak Performance Imaging Solutions.
All Invoices Are Due and Payable on Receipt
This customer guarantees payment within specified terms and agrees to reimburse seller for all expenses incurred in collecting the amount of this invoice. Overdue invoices are
subject to late charges.
Customer Acceptance DocuSigned by:
Authorized Signature: Date: 5 / 6/2 0 Z 4
4... Signature required on final page.
Thank you for choosing Peak Performance Imaging Solutions
