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HomeMy WebLinkAboutC23-336 LAZ Parking 1 MANAGEMENT AGREEMENT FOR OPERATION OF PARKING FACILITIES, CURBSIDE MANAGEMENT AND COMMERCIAL VEHICLE OPERATIONS EAGLE COUNTY REGIONAL AIRPORT THIS AGREEMENT made and entered into this 1st day of June 2023, by and between Eagle County, Colorado, a body corporate and politic (“County”) and LAZ Parking Midwest, LLC, a Connecticut Limited Liability Company (“Company” or “Manager”). WITNESSETH: WHEREAS, County owns and operates the Eagle County Regional Airport located at 217 Eldon Wilson Road, Gypsum, CO 81637 and County owns the parking facilities at the Eagle County Regional Airport (“Airport”) as shown on Exhibit A (“Parking Facilities”); and WHEREAS, Company is in the business of operating commercial parking facilities for vehicles; and WHEREAS, County desires to hire a commercial operator to manage the Parking Facilities subject to the terms and conditions hereinafter set forth; and NOW, THEREFORE, for and in consideration of the premises and the mutual covenants and considerations herein contained, County and Company agree as follows: ARTICLE 1 DEFINITIONS SECTION 1.1 Definitions The terms and phrases defined in this Article 1 for all purposes of this AGREEMENT shall have the following meanings: A. “Accounting Period” The initial Accounting Period shall commence on June 1, 2023, and end on May 31, 2024. Successive Accounting Periods shall commence on June 1st and end on May 31st each following year throughout the Term of this Agreement. B. “Airport” shall mean Eagle County Regional Airport. C. “Auditor” shall mean the County’s designated auditor and/or his or her authorized representative. D. “Company’s Proposal” shall mean the portions of the proposal submitted by Company in response to the RFQ consisting of Company’s plan of operations (Scope of Services), which are attached hereto as Exhibit B and incorporated herein by reference. In the event the Company’s Proposal and the terms of this Agreement conflict, the terms of this Agreement shall govern. E. “Contract Year” shall mean the period commencing on June 1st and ending on May 31st throughout the Term of this Agreement. F. “Director” shall mean the Aviation Director, designated as such by Eagle County. The word also means a designee of that official or acting Aviation Director. G. “Eagle County” or “County” shall mean Eagle County, Colorado. H. “Gross Revenue” shall mean, as determined in the reasonable discretion of the County, all amounts charged to persons for or in connection with use of the Parking Facilities, regardless of whether such amounts are actually paid to or received by Company. Gross Revenue shall also include all monies or other consideration of whatever nature paid or payable to Company by persons for all transactions made and services performed for cash, credit or consideration in connection with the Parking Facilities or other Services provided to persons through Company’s operations under this Agreement. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 2 I. “Parking Facilities” shall mean the public parking areas, as generally depicted in Exhibit A as “Short Term 442 Spaces”, “Short Term 112 Spaces”, “Long Term 309 Spaces”, and “Permit and Tenant Management 24 Spaces”. Each such parking area is also individually referred to herein as a “Parking Facility” or a “parking lot”. J. “Past Due Interest Rate” shall mean interest accruing at 12% per annum (compounded annually) commencing on the fifth calendar date after the date of such amount is due and owning until paid to County. ARTICLE 2 SCOPE OF WORK AND OPERATION STANDARDS Section 2.1 Operator Scope of Work A. Services. Company will improve and use the Parking Facilities consistent with and subject to all the terms and provisions of this Agreement and Company’s Proposal, attached hereto as Exhibit B and incorporated herein by this reference (“Services”). In the event of a conflict between the terms of Exhibit B and the terms of the Agreement, the terms of the Agreement shall control. B. Company will work with the County to determine the best method of operation and the appropriate PARCS Equipment (as defined in Article 5 below) for the management of the Parking Facilities. Once approved by the Director, Company will purchase, oversee installation, and operate the selected PARCS Equipment under payment terms to be negotiated and included in a written amendment to this Agreement. Upon completion of PARCS Equipment installation as provided herein, Company shall manage the Parking Facilities in accordance with the terms of this Agreement. Until which time as the new PARCS Equipment is installed, Company will manage the Parking Facilities using the current PARCS equipment. C. Upon installation of the new PARCS Equipment, Company shall institute revenue control procedures for the Parking Facilities in accordance with the terms and conditions of this Agreement and in a manner as described in Exhibit B. Company shall operate the Parking Facilities in a first- class manner satisfactory to the Aviation Director of his authorized representative. Service shall be prompt, clean, courteous and efficient. D. Collection of Revenue. Company shall accept all major credit cards as payment for parking fees charged in accordance with this Agreement. E. Signs. Other than as specifically identified in Exhibit B, no signs shall be installed by Company on or about the Parking Facilities or Airport property without the prior approval of the Director. Any allowed signs, other displays of advertising media and all Company equipment shall be maintained in good working order and appearance. F. Hours of Operation. Company shall have an employee on site at the Airport on the dates and times as mutually agreed necessary by Aviation Director and Company. Said hours will be coordinated with and approved by the Aviation Director. G. County Reserved Spaces. Notwithstanding anything to the contrary contained herein, Company shall reserve up to 136 parking spaces in the Permit Parking Lot for use by the County (24), at its sole discretion, and to offer to Airport tenant employees (112). Company shall provide County a monthly statement identifying the number of Parking Permit Lot Spaces sold for each pending month and Company may rent the remaining spaces on a month-to-month basis or as otherwise directed by the Aviation Director. H. Rates. Company shall charge the public for use of the Parking Facilities in accordance with the following rate schedule: DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 3 SHORT TERM PARKING LOTS 0-2 hours no charge/free 2-24 hours $8.00 Each additional 24 hours (or portion thereof) $8.00 LONG TERM PARKING LOTS 0-24 hours $6.00 Each additional 24 hours (or portion thereof) $6.00 PERMIT PARKING LOT 1 Month Permit Rate $200/month 6 Month Permit Rate $600 12 Month Permit Rate $1000 I. Company Personnel. Company shall, in the operation of the Services under this Agreement, employ or permit the employment of only such personnel as will assure a high standard of service to the public. All such personnel, while on duty, shall be clean, neat in appearance, and courteous at all times and shall be appropriately attired, with uniforms in such instances as are appropriate. No personnel employed by Company while on or about the premises shall use improper language, act in a loud, boisterous or otherwise improper manner, or be permitted to solicit business in an inappropriate manner. Company and its agents and employees shall not engage open, notorious, and public disputes, disagreements, or conflicts with visitors, customers or other operators. Company agrees that its employees will not enter into any service agreements or other arrangements with third parties that will conflict in any manner with the Services provided under this Agreement. J. Company Responsible for Personnel. Company shall maintain a close check over its employees to ensure the maintenance of a high standard of service to the public, the performance of such obligation to be determined at the sole discretion of the County. Company shall take proper steps to discipline employees who participate in acts of misconduct while on duty. The Aviation Director shall have the right to demand the immediate removal from the Airport of any employee who is deemed dishonest, incompetent, or offensive to patrons of the Airport. K. Regulations of Parking. County and Company agree that other than expressly provided herein, there still shall be no free and/or unauthorized/illegal parking in the Parking Facilities. Airport agrees to reasonably assist and cooperate with Company to prevent any such unauthorized of illegal free parking in the Parking Facilities. L. Movement of Vehicles. Company shall not move, relocate or otherwise deliver a vehicle from any of the Parking Facilities without the issuance of proper documentation from the County’s Sheriff Department or from the Airport Administration Office. Movement of a vehicle(s) under emergency conditions shall be made only at the direction of Airport staff or a Deputy Sheriff. M. Abandoned Vehicles. Company will comply with any and all governmental laws, regulations and statutes regarding abandoned vehicles, including reporting of any vehicle which is on Airport property more than ninety (90) days, to proper authorities in compliance with such laws, regulations and statutes. Permanently abandoned vehicles, if any, will be disposed of in accordance with existing laws. Proceeds from the sale of any abandoned vehicle will be used to offset parking charges owed and will become part of gross receipts. No abandoned vehicle will be disposed of without prior approval of the Aviation Director. N. Vending Machines. No amusement or vending machines or other machines operated by coins, tokens or credit cards shall be installed or maintained in or upon the Parking Facilities except with the express approval of the Director or his/her authorized representative. This prohibition includes, but not by way of limitation, sales from vending machines of such items as cigarettes, candy, maps, coffee, soft drinks, newspapers, stamps, and insurance policies; telephone; dispensation of cash, money orders, and checks; and operation of mechanical or electronic game devices, electronic DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 4 video games, and entertainment devices. Notwithstanding the foregoing, all PARCS Equipment described in Section 5 and approved by the Director related to parking operations is hereby authorized for installation and use at the Parking Facilities by Company. O. Commercial Vehicle Management. Company will work with Airport Administration staff to maintain a commercial vehicle operation in accordance with the Eagle County Regional Airport Rules and Regulations for Commercial Ground Transportation, as may be amended from time to time (“Airport Ground Transportation Rules and Regulations”), including inspecting and permitting each commercial carrier, including hotel shuttles, and TNC operators. Company will be responsible for installing and maintaining an appropriate revenue control system for the collection of Ground Transportation Access Fees, as set forth in the Airport Ground Transportation Rules and Regulations, under payment terms to be negotiated and included in a written amendment to this Agreement. Company and County will work annually to determine seasonal staffing needs and to determine whether to establish or modify Ground Transportation rates and charges. Budget for this service will be included as a separate line item in the Annual Operating Budget described in Section 4.1.B. of this Agreement. All budgeted expenses related to commercial vehicle management are reimbursable to Company as approved operating expenses and will be deducted by Company from the monthly Gross Revenue remittance paid to the County pursuant to Section 4.1.D of this Agreement P. Seasonal Terminal Curbside Staffing. Company, as requested by Director, will create a staffing schedule and budget for management of terminal curbside during peak periods. Company will adhere to this staffing schedule and budget once approved by the Director and manage curbside congestion (loading, unloading, movement). Budget for this service will be included as a separate line item in the Annual Operating Budget described in Section 4.1.B. of this Agreement. All budgeted expenses related to the management of terminal curbside are reimbursable to Company as approved operating expenses and will be deducted by Company from the monthly Gross Revenue remittance paid to the County pursuant to Section 4.1.D of this Agreement. Section 2.2 Repair and Maintenance A. Company shall keep all PARCS Equipment, gates, parking lot signs and improvements on the Parking Facilities in good repair and operating condition. Damaged and inoperative equipment shall be repaired or replaced as soon as possible, and within no more than ten (10) working days from the date of discovery of such damage. Expenses related to such maintenance, repair and replacement shall be included in the Annual Operating Budget and shall be reimbursable as approved operating expenses of the Parking Facilities operation. Notwithstanding the foregoing, if damage to equipment described herein is the sole fault of the Company, Company shall be responsible for the cost of repair or replacement. Company shall also keep the Parking Facilities and area immediately surrounding such Parking Facilities clean and free from all trash and debris. B. County shall be responsible for repair and replacement of any equipment and improvements installed under the provisions of Section 6 (Utilities) herein. County will also be responsible for pavement maintenance including seal coating, crack sealing and paint striping, and shall be responsible for snow and ice removal services within the priority system established by the County for the Airport. If County and Company mutually agree and Company is required to contract snow and ice removal services out to an outside vendor, the cost shall be reimbursed to Company as an approved operating expense under Section 4.2 of this Agreement. C. Facility Inspections. Company shall perform the following inspections on their prescribed frequencies and perform any required maintenance to address problems during the inspection. The Parking Manager shall provide reports showing compliance with the inspections and any maintenance activities performed. The reports are due to the Airport on the same frequency as the inspection (i.e. daily inspections require daily reports, monthly inspections require monthly reports, etc.) DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 5 a. Daily Inspections i. Cleaning 1. Sweeping all areas (including curbs) 2. Remove all litter and debris from exterior grounds ii. Desensitization: 1. Using approved disinfectants, the Parking Manager shall treat each customer touchpoint including but not limited to: all ticket dispensers, door handles, pay-on-foot machines. iii. Landscaping 1. Remove trash and debris paying close attention to areas where trash collects due to wind patterns around the parking lots and curbs. 2. Visually check all parking lots twice daily and remove any trash or debris. iv. Parking and Ground Transportation Control PARCS Equipment 1. Check each piece of control equipment for proper operation. The daily check shall occur no sooner than 90 minutes prior to the first scheduled departure for the day. 2. Repair/replace entrance gate arms within 48 hours after notice of damage. 3. Maintain inventory of spare parts adequate to provide repair/replacement. v. Safety Checks 1. Check for any tripping hazards to pedestrians and mark any observed safety concerns to notify passengers. Promptly notify Airport staff of any observed safety concerns. vi. Signs 1. Check that signs are clean, visible, and properly illuminated and address any observed maintenance items within 48-hours. 2. Replace/repair all signs to include airport directional signage, wayfinding, and any other reasonable signage deemed necessary by the County. vii. Snow and Ice Control 1. Check for icy spots in high traffic pedestrian areas. 2. Participate in Airport Snow and Ice Control Committee meetings. 3. Conduct daily post-storm inspections for any “freeze/thaw/freeze” cycles that may result in residual ice buildup in pedestrian traffic areas. Conduct appropriate ice control measures for any observed areas. D. Weekly Inspections: a. Cleaning i. Cleaning of all PARCS Equipment E. Monthly Inspections a. Electrical System i. Check for any exposed conduit and wiring F. Mid-Year Inspections a. Inspect all painted surfaces for general condition and notify the County of suggested repairs. Inspections should be scheduled for Summer Section 2.3 Compliance with All Laws and Regulations. Company agrees not to use or permit the Parking Facilities to be used for any purpose prohibited by law of the United States or the State of Colorado or the resolution or ordinances of Eagle County or Airport Ground Transportation Rules and Regulations, Airport minimum standards, and development standards as amended from time to time, and not otherwise authorized hereunder, and it further agrees that it will use the Parking Facilities in accordance with all applicable federal, state and local laws, ordinances, resolutions and all rules and regulations adopted by the County for the management, operation and control of the Airport, either promulgated by Eagle County on its own initiative, The Eagle County Air Terminal Corporation (“ECAT”) or in compliance with DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 6 regulations or actions of the Federal Aviation Administration or other authorized federal agency including the Transportation Security Administration. Company further agrees to submit any report or reports or information which the County is required by law or regulation to obtain from Company or which Director may request relating to Company’s operations. Company additionally agrees to comply with the Federal Assurances attached hereto as Exhibit E and incorporated herein by this reference. Section 2.4 Compliance with Environmental Requirements. Company, in conducting any activities on the Parking Facilities, shall comply with all applicable local, state or federal environmental rules, regulations, statutes, laws or orders (collectively “Environmental Regulations”), including but not limited to Environmental Requirements regarding storage, use and disposal of Hazardous Materials or Special Wastes to the Environment. Company shall acquire all necessary federal and state environmental permit requirements. Section 2.5 Accessibility. Company shall not do or permit to be done anything which might interfere with the effectiveness or accessibility of utilities serving the Parking Facilities, nor do or permit to be done anything which may interfere with free access and passage in roadways serving the Airport, or hinder police, firefighting, or other emergency personnel in the discharge of their duties. Section 2.6 No Auction. Company agrees not to allow or permit any sale by auction or hawking on the Parking Facilities. Section 2.7 Rights Not Exclusive. County reserves the right, in its sole discretion, to use other parking areas at the Airport as it deems fit. Notwithstanding the foregoing, during the Initial Term and any Renewal Term under this Agreement (as defined herein), Company will be the exclusive authorized operator authorized to charge the public for parking at County-operated Airport facilities. Section 2.8 Right of Entry. County retains the full right of entry in and to the Parking Facilities for any purpose, incidental to or in connection with its obligation hereunder, or in the exercise of its functions, or for the purpose of making any inspection it deems necessary. ARTICLE 3 TERM Section 3.1 Term. A. This Agreement shall become effective at 12:01 a.m. local time upon full execution of this Agreement by the Parties (hereinafter called “Effective Date”) and shall remain in effect for a period of three (3) years from the date operations are planned to begin on June 1, 2023, expiring on May 31, 2026, unless otherwise terminated in accordance with the provisions of Section 3.4 hereof (the “Initial Term”). B. The Term of this Agreement may be renewed for three (3) additional successive one (1)-year periods following the end of the Initial Term, upon written approval of County, in its sole and exclusive discretion (each referred to herein as a “Renewal Term”). The Initial Term and any Renewal Terms are collectively referred to herein as the “Term”. Company must send written notice of intent to renew to the Aviation Director no later than one hundred eighty (180) days prior to the end of the Initial Term, or any subsequent Renewal Term. County shall inform Company in writing of its determination to renew or not renew the Agreement no more than sixty (60) days after receipt of such intent to renew notice. Section 3.2 Surrender of Parking Facilities. Upon the expiration or earlier termination of this Agreement or on the date specified in any notice of termination for Default by Company, Company DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 7 covenants and agrees to surrender possession of the Parking Facilities to County in the same condition as when first occupied, ordinary wear and tear expected. Section 3.3 Holding Over. If Company continues to operate the Parking Facilities after the expiration date of this Agreement with the consent of County without any written renewal thereof complying with the requirements of this Agreement, the Agreement shall be deemed to be renewed on a month-to-month basis, which renewal may be terminated at any time by Company or County upon sixty (60) days written notice to the other party. Such renewal shall otherwise be upon the same terms and conditions as set forth in this Agreement and at the same Management Fee (defined below) paid to Company in the final year of this Agreement. Section 3.4 Termination. County may terminate this Agreement, in whole or in part, at any time and for any reason, with or without cause, and without penalty therefor with sixty (60) calendar days’ prior written notice to the Company. Upon termination of this Agreement, Company shall immediately provide County with all documents as defined in Section 10.18 hereof, in such format as County shall direct and shall return all County owned materials and documents. If for any reason (except for default Company’s abandonment of the Parking Facilities) such termination is affected before the end of the Initial Term and any renewal thereof, County shall reimburse Company for all budgeted and approved operating expenses owed to Company in connection with the Services under this Agreement including any outstanding unamortized value of the capital expenditures made by Company hereunder for the PARCS Equipment described in Article 5 and set forth on Exhibit C. Such reimbursement by the County shall be made within thirty (30) days after receipt by County of a detailed statement from Company setting forth all amounts due and owing Company under this Agreement ARTICLE 4 COMPENSATION AND ACCOUNTING RECORDS Section 4.1 Percentage Management Fee and Reimbursement of Expenses. A. Management Fee. As compensation for the satisfactory performance of its Services hereunder during the Term of this Agreement, the Company is entitled to retain a management fee of 10.0% of monthly Gross Revenue, as defined in Article 1 hereof (“Management Fee”). Management Fee as used herein shall constitute compensation to the Company for its Services hereunder and for the Company's corporate expenses involved in the operations described in this Agreement, overhead expenses and any other expense of the Company not considered a reimbursable expense. The Company shall include the monthly Management Fee in its monthly revenue and expense report submitted to County in accordance with Section 4.1.D hereof. Company shall deduct monthly from the Gross Revenue the Management Fee owed to Company prior to remittance of the monthly Gross Revenue to the County in accordance with Section 4.1.D of this Agreement. On June 1, 2024, and on each June 1st thereafter during the term, the Management Fee shall be adjusted, subject to budgetary approval by the Director. Notwithstanding the foregoing, however, the County shall have the right to deduct from the fees payable by the County to the Company any amounts due to County from the Company. B. Annual Operating Budget and Reimbursement for Expenses. (1) Attached hereto as Exhibit D is the operating budget from the Effective Date of this Agreement until May 31, 2024. (2) On or before March 1st each year during the Term, the Company shall submit to the Aviation Director for approval a preliminary annual operating budget which conforms to the standards of service required under this Agreement for the following calendar year (“Annual Operating Budget”). Said Budget may be revised by the County prior to approval, and it shall be subject to further review by the parties from time to time at the request of either the Company or County; provided, however, that all approvals or revisions of said Annual Operating Budget by DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 8 the County shall be set forth in writing to and shall thereafter be binding. The Annual Operating Budget shall include all ordinary direct costs and expenses to be incurred by the Company in the operation of the Parking Facilities. The budget attached as Exhibit D and all Annual Operating Budgets are collectively referred to herein as the “Annual Operating Budget”. (3) Notwithstanding the foregoing, the approved Annual Operating Budget shall specifically not include the following (all of which shall be paid by Company): (a) salaries, costs, and expenses of nonresident legal and executive personnel of Company, except for financial audit, administrative, bookkeeping; (b) home office travel, home office entertainment, accommodations, and off-site general office expenses; (c) the costs or expenses of legal representation or of union negotiations and administration; (d) the cost of any penalties and fines paid by the Company or its employees; and (e) financing costs associated with the Company's working capital except for interest as established for purchase of capital items such as PARCSs Equipment or Parking Facilities improvements, if any. C. The approved Annual Operating Budget may be revised by the County from time to time to the extent that the County, in its sole discretion, deems such revisions necessary and appropriate. D. The County shall reimburse the Company for all budgeted and approved expenses incurred by the Company pursuant to this Agreement and the applicable Annual Operating Budget under the following procedure: Company will deduct all budgeted and approved expenses owed to it under this Agreement prior to submitting the monthly Gross Revenue to the County in accordance with Section 4.2 of this Agreement. Section 4.2 Remittance and Reporting of Monthly Gross Revenue and Reimbursement of Approved Expenses. Beginning on July 20, 2023, and continuing throughout the Term hereof by the 20th day of each subsequent month, Company shall, without demand, provide County with a revenue and expense report, including a statement of Gross Revenue, a statement of the applicable Management Fee, and a detailed list of all budgeted and approved expenses incurred by Company under this Agreement in the previous month. The report shall include back-up for approved, budgeted operating expenses, and any other detail that the County may request. Together with such report, Company shall remit the full amount of monthly Gross Revenue due to the County less any applicable Management Fee, reimbursement for budgeted and approved expenses and any other approved deductions for the previous month. Any dispute related to Company’s monthly revenue and expense report shall be promptly resolved by mutual agreement of the parties. The Company shall also submit to the Airport additional periodic financial reports at such times and in such form as the Airport may from time to time require Section 4.3 Title to County’s Revenue. Immediately upon Company’s receipt of monies from the operation of the Parking Facilities under the terms of this Agreement, all monies belonging to the County shall immediately vest in and become the property of the County. Company shall be responsible as trustee for said monies until the same are delivered to the County per the terms herein. Section 4.4 Interest on Past Due Amounts. Any payments not made by to County when due shall accrue interest at the Past Due Interest Rate as herein defined. Section 4.5 Place and Manner of Payments. All sums payable to the County hereunder shall be made without notice, via wire transfer or direct deposit to the bank account the County identifies in writing to Company delivered to Eagle County Regional Airport, C/O Aviation Director or at such place as the Director or his authorized representative may hereafter designate by notice in writing to Company. All sums should be made in legal tender of the United States. Section 4.6 Books of Account and Audit. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 9 A. Company shall keep true and complete records and accounts of all Gross Revenues and business transacted. Not later than sixty (60) days after the conclusion of each Contract Year during the Term hereof, Company shall furnish to County a true and accurate statement of the total revenues and business transacted during the preceding contract year (showing the authorized deductions, exclusions, approved operating expense in computing the amount of such Gross Revenues and business transactions) (hereinafter the “Annual Certification of Revenue Report”). Such statement shall be prepared and certified to be true and correct by a certified public accountant. Such statement shall be furnished for every Contract Year in which business was transacted under this Agreement during the whole or part of year. At the same time as the Annual Certification of Revenue Report is delivered to County, any financial true-up due the County or the Company shall be made. B. Company agrees to maintain records and controls pertaining to the Services and transactions performed under this Agreement in Company’s Parking Facilities office, and agrees that such records shall be available for inspection and examination at all times by the County or its duly authorized representative upon forty-eight (48) hours advanced written notice from County. If the records are not available at the Company’s Parking Facilities office, Company agrees to pay all reasonable expenses of County’s representatives or auditors who travel to conduct such audit. If County determines after an audit for any Contract Year that the Gross Revenues and business transacted shown by Company’s statement for such Contract Year was understated by more than 3.0%, Company shall pay to County the cost of such audit and the amount of any deficiency, plus interest on such amount at 18% per annum from the date due. The County’s right to perform such an audit shall expire three years after Company’s statement for that year has been delivered to County. C. Company agrees to establish and maintain a system of bookkeeping satisfactory to County’s auditor. Such system shall be kept in a manner as to allow each location of the Company’s operations hereunder be distinguished from all other locations or operations of Company. The County’s auditor, Aviation Director and their respective representative shall have the right at any time, upon forty-eight (48) hours advanced written notice from County to audit all books of account, bank statements, documents, records, returns, papers and files of Company relating to the Gross Revenues and business transacted under this Agreement. D. Company expressly agrees that Director and County’s auditor and their authorized representatives may inspect any sales tax return or report and accompanying schedule and data which Company may file pursuant to any retail sales tax regulations and waive any claims of confidentiality which it may have in connection of herewith. Section 4.7 Budgeted Approved Expense Reimbursement and Percentage Management Fee Relief. A. In the event that the Gross Revenue does not cover the approved, budgeted monthly operating expenses and the applicable Management Fee owed the Company during any Calendar Year, the Company will carry and deduct such sums from the Gross Revenue for following months until all obligations are met. B. In the event that shortages continue at the end of a Calendar Year, the Annual Operating Budget may be revised by the County to the extent the County, in its sole discretion, deems such revisions necessary and appropriate. In the event any end of Calendar Year true-up indicates the Gross Revenue in such Calendar Year was not sufficient to cover budgeted and approved operating expenses, the Director may approve a one-time payment to Company to reimburse it for any budgeted and approved operating expenses not covered by Gross Revenue. Such true-up will be executed at the end of each Contract Year to coincide with the end of year true-up as identified in Section 4.6 of this Agreement. Section 4.8 Activity Reporting Requirements. Company shall provide the following reports to County: A. Daily Reports. a. Daily License Plate Report: A daily report of all vehicles in the Parking Facilities DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 10 summarized by state (the “License Plate Report”). Count of specialty plates (i.e. international plates, elected officials, etc.) shall also be provided. The submitted report shall have functionality for exporting for further data analysis by the County. The daily License Plate Report shall be conducted on all days throughout the year, including weekend and holiday counts; b. Daily Car Count Report: A daily count of vehicles in the Parking Facilities (the “Daily Car County Report”). The Daily Car Count Report for the Parking Facilities shall be presented for each parking lot. The submitted report shall have functionality for exporting for further data analysis by the County. c. Daily Revenue Report: A daily revenue report showing total revenue received and credits provided for operation of the Parking Facilities. This report should also provide a summary of transactions by duration. The submitted report shall have functionality for exporting for further data analysis by the County. d. Daily Available Parking Space Report: A daily report summarizing the total number of parking spaces available by parking lot (the “Available Parking Space Report”). The Available Parking Space Report should account for parking spaces closed to the public due to recurring maintenance activity or operational need. The Available Parking Space Report should interface with the Daily Car Count Report and calculate two measurements: a) percentage of total parking spaces occupied and b) percentage of total available parking spaces occupied. The submitted report shall have functionality for exporting for further data analysis by the County. e. Submission of Reports: Daily reports shall be submitted once during a 24-hour operating clock at 5:00 p.m. B. Monthly Reports. a. Monthly revenue report: A monthly report indicating gross and net parking revenue by parking lot. The submitted report shall have functionality for exporting for further data analysis by the County. b. Monthly total paid transactions: A monthly report indicating total paid transactions by revenue-producing parking lot. Transactions should be separated by payment method (i.e. cash, credit, apps, etc.). The submitted report shall have functionality for exporting for further data analysis by the County. c. Monthly length of stay by parking facility: A monthly length of stay (duration) report by revenue-producing parking lot and for all Parking Facilities combined. The submitted report shall have functionality for exporting for further data analysis by the County. d. Monthly validation reports: A monthly report indicating the various validation classes, as determined by the County, showing a reduction to Gross Revenue. The submitted report shall have functionality for exporting for further data analysis by the County. e. Monthly ticket pull report: A monthly report indicating total parking tickets issued by parking lot. The submitted report shall have functionality for exporting for further data analysis by the County. This will apply once a gated system is instituted. f. Submission of Reports: Monthly reports shall be submitted by the 15th day of each month during the Term of this Agreement. C. Quarterly Reports. a. Quarterly PCI-DSS Scan: At least seven (7) days prior to the close of each quarter during any Contract Year, the Parking Manager shall provide a completed PCI-DSS scan for that shows a “pass/fail” score and any systems, subsystems, code, or other component that requires addressing (“Quarterly PCI-DSS Scan”) during such quarter. Failure to provide Quarterly PCI-DSS reports as set forth herein shall be considered default under the Agreement. b. PCI-DSS Compliance Plan: Should the Quarterly PCI-DSS Scan indicate “fail”, then within 5 business days of such scan, the Parking Manager shall provide a plan of action DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 11 to the County. This plan of action shall indicate the specific steps, duties, and assignments that will be taken to bring the PARCS into PCI-DSS compliance. Upon implementation of this plan, the Parking Manager shall, at its own cost, run subsequent PCI-DSS Scans until such time as the PCI-DSS scan indicates “pass.” Failure to maintain PCI-DSS compliance shall be considered default under the Agreement. D. Annual Reports. a. Annual PCI-DSS Compliance Report: No later than ten (10) days following the end of each Contract Year, the Company shall provide to the County an audit report that shows the PARCS Equipment and all supporting components met PCI-DSS Standards during such Contract Year (“Annual PCI-DSS Compliance Report”). If Company provides an Attestation of Compliance (AOC) annually it will not be required to provide quarterly reports referenced above in Section C. Any failure(s) contained in the Annual PCI-DSS Compliance Report shall be rectified within 48 hours of the date of such report. Failure to provide PCI-DSS report as set forth herein shall be considered default under the Agreement. b. Service Organization Controls (“SOC”) Report: By February 1 following the previous Contract Year, Company shall provide an annual report via a SOC report or similar, demonstrating how operation of in-house and SaaS systems and process(es) achieved key compliance controls and objectives. c. Annual Disadvantaged Business Enterprise (“DBE”) Participation Report: By February 1st following the previous Contract Year, the Company shall provide to the County a summary of DBE participation. This report shall include total disbursements by the Company to all subcontractors/providers and total disbursements by the Company to certified DBE subcontractors/providers. Failure to provide annual DBE reports shall be considered default under the Agreement. d. Airport Concessions Disadvantaged Business Enterprise (ACDBE) Requirements and Reports. It is the policy of the County to practice nondiscrimination based on race, color, sex, or national origin. In the performance of its duties under the Agreement, the Company shall create a level playing field at the County on which ACDBEs can: i. Compete fairly for opportunities for concessions; ii. Help remove barriers to the participation of ACDBEs in opportunities for concessions at the Airport; and iii. Provide for participation by certified ACDBEs in the operation of the Parking Facilities. Compliance with these ACDBE requirements shall be determined by the County. In addition, the Company shall take any necessary and reasonable steps, in accordance with the ACDBE requirements to ensure that ACDBEs have an equal opportunity to compete for and perform contracts, and the Company shall include provisions in every contract entered in connection with the operation of the Parking Facilities, so that such provisions will be binding upon each subtenant/affiliate, subcontractor, supplier, or service company. In the event of the Company’s, subtenant’s or affiliate’s noncompliance with the ACDBE provisions of the Agreement, the County may impose such sanctions as it may determine to be reasonably appropriate, including, but not limited to cancellation, termination, or suspension of the Agreement. ACDBE reporting will be due annually on February 1stof each Calendar Year. ARTICLE 5 EQUIPMENT Section 5.1 Equipment and Improvements DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 12 A. Upon approval of the Director as set forth in Article 2 above, Company shall purchase and install at the Parking Facilities certain parking access revenue control system (“PARCS”) software and equipment (collectively “Equipment”) and improvements necessary for the proper operation of the Parking Facilities under payment terms to be negotiated and included in a written amendment to this Agreement. Such PARCS Equipment and improvements shall be included on Exhibit C through an amendment to this Agreement once installed. The County shall reimburse Company for all PARCs Equipment installed and any improvements required for the installation of the PARCS Equipment as approved by the Director. B. Personal property of the Company not identified here may be removed from the Parking Facilities by Company upon the termination or expiration of this Agreement and title to the PARCS Equipment shall vest in County upon termination or expiration of this Agreement. During the Term of this Agreement (including any Renewal Terms), Company shall repair, maintain, improve, and replace the PARCS Equipment and all other equipment and improvements installed or furnished by Company. C. Company shall begin installation of the PARCS Equipment and improvements upon written approval of the Aviation Director or his authorized agent. All PARCS Equipment and improvements shall be installed and operational no later than six months from written notice to proceed. D. County has the right to request that during the term of this Agreement, the Company make additional financial investments in the improvement and repair of the Parking Facilities. Some items that this investment may be used for are the installation of additional revenue control equipment, repairs to the pavement or lighting, or any other mutually agreeable projects. The terms of this additional investment will be negotiated and mutually agreed upon by both the County and Company and set forth in a written amendment to this Agreement. ARTICLE 6 UTILITIES AND SERVICES Section 6.1 Utilities. At County’s expense, County shall provide and maintain all necessary utilities associated with the operation of the Parking Facilities, including water, sewer, general lighting, electrical power, internet and phone service. If Company requires additional water, lighting, electrical power, internet access or phone outlets, such additional improvements or services shall be subject to the prior written approval of County. Section 6.2 Interruption of Services. Company agrees that County shall not be liable for failure to supply any utility service. County reserves the right to temporarily discontinue utility services at such time as may be necessary by reason of accident, unavailability of employees, repairs, alterations or improvements or whenever by reason of strikes, lockouts, riots, acts of God, or any other happenings beyond the control of the County, County is unable to furnish such utility services. County shall not be liable for damages to person or property for any such discontinuances, nor shall such discontinuance in any way be construed as cause for abatement of compensation or operate to release Company from any of its obligations hereunder, except as otherwise provided in the section entitled “Damage, Destruction or Loss”. Section 6.3 Subcontractors. Company acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Company. Company shall not enter into any subcontractor agreements for the performance of any of the Services or additional services without County’s prior written consent, which may be withheld in County’s sole discretion. County shall have the right in its reasonable discretion to approve all personnel assigned by Company during the performance of this Agreement and no personnel to whom County has an objection, in its reasonable discretion, shall be assigned to perform the Services. Company shall require each subcontractor, as approved by County and to the extent of the Services to be performed by the subcontractor, to be bound to Company by the terms of this Agreement, and to assume toward Company all the obligations and DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 13 responsibilities which Company, by this Agreement, assumes toward County. County shall have the right (but not the obligation) to enforce the provisions of this Agreement against any subcontractor hired by Company and Company shall cooperate in such process. The Company shall be responsible for the acts and omissions of its agents, employees and subcontractors. ARTICLE 7 INSURANCE, INDEMNITY AND BONDS Section 7.1 Company agrees to provide and maintain at Company’s sole cost and expense, the following insurance coverage with limits of liability not less than those stated below: A. Types of Insurance. i. Workers’ Compensation insurance as required by law. ii. Auto coverage with limits of liability not less than $1,000,000 each accident combined bodily injury and property damage liability insurance, including coverage for owned, hired, and non-owned vehicles. iii. Commercial General Liability coverage to include premises and operations, personal/advertising injury, products/completed operations, broad form property damage with limits of liability not less than $1,000,000 per occurrence and $1,000,000 aggregate limits. B. Other Requirements. i. The automobile and commercial general liability coverage shall be endorsed to include Eagle County, its associated or affiliated entities, its successors and assigns, elected officials, employees, agents and volunteers as additional insureds. A certificate of insurance consistent with the foregoing requirements is attached hereto as Exhibit F. ii. Company’s certificates of insurance shall include subcontractors, if any as additional insureds under its policies or Company shall furnish to County separate certificates and endorsements for each subcontractor. iii. The insurance provisions of this Agreement shall survive expiration or termination hereof. iv. The parties hereto understand and agree that the County is relying on, and does not waive or intend to waive by any provision of this Agreement, the monetary limitations or rights, immunities and protections provided by the Colorado Governmental Immunity Act, as from time to time amended, or otherwise available to County, its affiliated entities, successors or assigns, its elected officials, employees, agents and volunteers. v. Company and its employees, agents and independent contractors are not entitled to workers’ compensation benefits except as provided by the Company, nor to unemployment insurance benefits unless unemployment compensation coverage is provided by Company or some other entity. The Company is obligated to pay all federal and state income tax on any moneys paid pursuant to this Agreement. Section 7.2 Indemnification. The Company shall indemnify and hold harmless County, and any of its officers, agents and employees against any losses, claims, damages or liabilities for which County may become subject to insofar as any such losses, claims, damages or liabilities arise out of, directly or indirectly, this Agreement, or are based upon any performance or nonperformance by Company or any of its subcontractors hereunder; and Company shall reimburse County for reasonable attorney fees and costs, legal and other expenses incurred by County in connection with investigating or defending any such loss, claim, damage, liability or action. This indemnification shall not apply to claims by third parties against the County to the extent that County is liable to such third party for such claims without regard to the involvement of the Company. This paragraph shall survive expiration or termination hereof. Section 7.3 Performance Bond. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 14 A. Within thirty (30) days of execution of this Agreement, Company shall deliver to the Aviation Director, and maintain in effect at all times throughout the Term, a valid corporate performance bond, letter of credit or such other acceptable surety as first approved in writing by County, in an amount of Two Hundred Thousand Dollars ($200,000). Such bond, letter of credit or other acceptable surety, shall be payable without condition to the County and guarantee to the County full and faithful performance of all the terms and provisions of this Agreement by Company, as said Agreement may be amended, supplemented or extended. B. All bonds shall be in forms satisfactory to the County and be executed by such sureties as are satisfactory to County and are named in the current list of “Companies Holding Certificates of Authority as Acceptable Sureties on Federal Bonds and as Acceptable Reinsuring Companies” as published in Circular 570 (amended) by the Audit Staff Bureau of Accounts, U.S. Treasury Department. All bonds signed by an agent must be accompanied by a certified copy of authority to act. C. If the surety on any bond furnished by Company is declared bankrupt, or becomes insolvent, or its rights to do business in Colorado is terminated, or it ceases to meet the requirements of clauses (a) and (b) of the preceding paragraph, Company shall within five (5) days thereafter substitute another bond and surety, both of which shall be acceptable to County. ARTICLE 8 DEFAULT AND REMEDIES Section 8.1 Default. Company shall be in default under this Agreement if Company (each a “Default”): A. Fails to timely pay when due to County the Gross Revenue or any other payment required hereunder; or B. Is in default under any other Agreement with County: or C. Becomes insolvent, or takes the benefit of any present or future insolvency or bankruptcy statute, or makes a general assignment for the benefit of creditors, or consents to the appointment of a receiver, trustee or liquidator of any or substantially all of its property; or D. Transfers its interest under this Agreement, without the prior written approval of County, by reason of death, operation of law, assignment, sublease or otherwise, to any other person, entity or corporation; or E. Fails to timely submit plans and specifications, bonds and other preconstruction submittals, fails to promptly begin and complete construction and installation of PARCS Equipment and improvements, or fails to occupy and use the Parking Facilities after construction is completed; or F. Abandons, deserts or vacates the Parking Facilities; or G. Suffers any lien or attachment to be filed against the Parking Facilities, or the County’s property because of any act or omission of Company, as such lien or attachment is not discharged or contested by Company in good faith by proper legal proceedings within 20 days after receipt of notice thereof by Company; or H. Fails to keep, perform and observe any other promise, covenant or agreement set forth in this Agreement; or; or I. Gives its permission to any person to use for any illegal purpose any portion of the Parking Facilities made available to Company for its use under this Agreement; or J. No longer holds required permits, authorities or licensures to execute the terms of this Agreement, or fails to meet other requirements as outlined in this Agreement. Section 8.2 Remedies. If Company is in Default as set forth in Section 8.1 above, the County may exercise any one or more of the following remedies: DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 15 A. County may elect to allow this Agreement to continue in full force and effect and to enforce all of County’s rights and remedies hereunder, including without limitation the right to collect Gross Revenue as it becomes due together with Past Due Interest; or B. County may cancel and terminate this Agreement, with or without process of law, and without liability for so doing, upon giving 30 days written notice to Company of its intention to terminate, at the end of which time all rights hereunder of the Company shall terminate, unless the Default, which shall have been stated in such notice, shall have been cured within such 30 days. Notwithstanding the foregoing, during the Term herein, Company shall be allowed only two notices of Default hereunder which it may cure within the time specified in this section. The third notice will be final and without opportunity for cure, unless otherwise agreed by County, and County, in its sole discretion, may elect therein (1) to cancel and terminate all of the rights hereunder of the Company, and County may, upon the date specified on such third notice, reenter the Parking Facilities and remove therefrom all property of the Company and store the same at the expense of the Company, or (2) to proceed under subparagraph C. below. If County elects to terminate, County shall reimburse Company for any Director approved outstanding, unamortized portion of Company’s investments into the Parking Facilities as set forth on Exhibit C, including but not limited to PARCS Equipment, and other area improvements; and Company shall be liable to County for all amounts owing at the time of termination, including but not limited to Gross Revenue due plus interest thereon at the Past Due Interest together with any other amount to fully compensate County for all loss of Gross Revenue, damages, and costs, including attorney’s fees, caused by Company’s failure to perform its obligations hereunder, or which in the ordinary course would likely result therefrom. C. County may elect to reenter and take possession of the Parking Facilities and expel Company or any other person claiming under Company, and remove all effects as may be necessary, without prejudice to any remedies for damages or breach. Such reentry shall not be construed as termination of this Agreement unless a written notice specifically so states; however, County reserves the right to terminate the Agreement at any time after reentry. Notwithstanding reentry by County, Company shall continue to be liable for amounts due as Gross Revenue under this Agreement, on the dates specified and in such amounts as would be payable if default had not occurred. Section 8.3 Remedies Cumulative. The remedies provided in this Agreement shall be cumulative and in no way shall affect any other remedy available to County under law or equity. Section 8.4 Waivers. No failure of County to insist upon the strict performance of a term, covenant or agreement contained in this Agreement, no failure by County to exercise any right or remedy under this Agreement, and no acceptance of full or partial payment during the continuance of any default by Company shall constitute a waiver of any such term, covenant or agreement or a waiver of any such right or remedy or waiver of any default by Company. ARTICLE 9 DAMAGE, DESTRUCTION OR LOSS Section 9.1 Damage to or Destruction of Parking Facilities. If the Parking Facilities, or any portion thereof, is destroyed or damaged to an extent which renders it unusable, County may rebuild or repair any portion of the Parking Facilities or damaged areas, and, if the cause was beyond the control of the Company, the obligation of Company to pay the Gross Revenues hereunder shall be abated as to such damaged or destroyed portions during the time they are unusable. If County elects not to proceed with the rebuilding or repair, it shall give notice of its intent within 90 days after the destruction and damage. Company may then, at its option, cancel and terminate this Agreement. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 16 Section 9.2 Loss or Damage to Property. County shall not be liable for any loss of property by theft or burglary from the Airport or for any damage to person or property on Airport property resulting from lightning, or water, rain or snow, which may come into or issue or flow from any part of the Airport, or from the pipes, plumbing, wiring, gas or sprinklers thereof or that may be caused by the County’s employees or any other cause, and Company agrees to make no claim for any such loss or damage at any time, except for any abatement of Gross Revenue or rights to insurance proceeds provided for in this section. Section 9.3 Mutual Waiver/Insurance Coverage. County and Company each waive any and every claim for recovery from the other for any or all loss of or damage to the Parking Facilities or to the contents thereof, which loss or damage is covered by valid and collectible fire and extended insurance policies, to the extent that such loss or damage is recoverable under such insurance policies. Since this mutual waiver will preclude the assignment of any such claim by subrogation or otherwise to an insurance company which has issued, or may issue, to the Company policies of fire and extended coverage insurance, written notice of the terms of this mutual waiver, and to have such insurance policies properly endorsed, if necessary, to prevent the invalidation of the insurance coverage by reason of this waiver. ARTICLE 10 MISCELLANEOUS PROVISIONS Section 10.1 Agreement Binding Upon Successors. This Agreement, subject to the provisions of the section entitled “Assignment”, shall be binding upon and extend to the heirs, personal representatives, successors and assigns of the respective parties hereto. Section 10.2 Agreement Made in Colorado. This Agreement shall be deemed to have been made in and shall be construed in accordance with the laws of the State of Colorado. Any and all claims, disputes or controversies related to this Agreement, or breach thereof, shall be litigated in the District Court for Eagle County, Colorado, which shall be the sole and exclusive forum for such litigation. Section 10.3 Agreement Subordinate to Agreements with “United States”. This Agreement is subject and subordinate to the terms, reservations, restrictions and conditions of any existing or future agreements between County and the United States, the execution of which has been or may be required as a condition precedent to the transfer of federal rights or property to Eagle County for Airport purposes or the expenditure of federal funds for the development of the Airport or airport system. Section 10.4 Assignment. Company shall not assign this Agreement or in any way transfer or hypothecate any of its interest in this Agreement without first obtaining the written consent of the County, which consent may be withheld in County’s sole discretion. As used herein, “assignment” means and includes, but not limited to, (i) the grant or transfer of any right, title, possession, lien, encumbrance, security interest or other interest in, on or to five percent (5%) or more of the stock or other ownership interest of Company, (ii) grants or transfers to a single person or entity, including to any other person(s) and entity(ies) directly or indirectly controlled by it or which directly or indirectly control it, of any right, title, possession, lien, encumbrance security interest or other interest in, on or to the stock or other ownership interest of Company, (iii) if Company is a limited liability company, a change in the Chief Operating Officer, Director or other person responsible for the day-to-day performance by Company of the Agreement, (iv) the grant or transfer of any right, title lien, encumbrance, security interest or other interest in, on or to some or all of the income or profits (however they may be measured or defined, e.g., gross income, gross profits, operating profit, net profit) of Company, and (v) the grant or transfer of any right, title lien, encumbrance, security interest or other interest in, on or to some or all of the cash flow (however they may be measured or defined) of Company. If Company shall assign or attempt to assign its interest in the whole or any part of this Agreement shall thereupon automatically terminate. County’s consent to one assignment shall not be deemed to be a consent to any subsequent assignment. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 17 Section 10.5 Force Majeure. Neither party hereto shall be liable to the other for any failure, delay or interruption in the performance of any of the terms, covenants or conditions of this Agreement due to causes beyond the control of that party, including without limitation strikes, boycotts, labor disputes, embargoes, shortage of materials, acts of God, acts of the public enemy, acts of superior governmental authority, weather conditions, floods, riots, rebellions, sabotage, epidemic, pandemic or any other circumstance for which such party is not responsible or which is not in its power to control. Section 10.6 Inconvenience During Construction. Company recognizes that from time to time during the Term of this Agreement, it may be necessary for County to commence or complete programs of repaving, resurfacing, expansion, relocation, maintenance which may inconvenience the Company in its operation of the Parking Facilities at the Airport. Company agrees that no liability shall attach to County, its officers, agents, employees, contractors, subcontractors and representatives by way of such inconvenience. Section 10.7 Nondiscrimination. A. In connection with performance of its rights, privileges and obligations under the Agreement, Company shall not discriminate against any person otherwise qualified, solely because of race, color, religion, national origin, gender, age, military status, sexual orientation, marital status, or physical or mental disability. In addition, the Parties shall use the premises in compliance with all other requirements imposed by or pursuant to Title 49, Code of Federal regulations, Department of Transportation, Subtitle A, Office of the Secretary, Part 21, Nondiscrimination in Federally- Assisted Programs of the Department of Transportation-Effectuation of Title VI of the Civil rights Act of 1964, as said Regulations may be amended. B. The Company agrees that it will not discriminate against any business owner because of the owner’s race, color, national origin, or sex in connection with the award or performance of any concession agreement, management contract, or subcontract, purchase or lease agreement, or other agreement covered by 49 CFR Part 23. C. Non-compliance with this provision, after written findings, shall constitute a material breach thereof and in the event of such non-compliance the County shall have the right to terminate this Agreement without liability therefore or shall have the right to judicially enforce said provision. Section 10.8 Not Partnership. Notwithstanding the provision herein for remittance by Company to County of any sums based upon the Gross Revenue, it is expressly understood and agreed that the County shall not be construed or held to be a partner, associate or joint venture of Company in the conduct of its business. Company shall at all times have the status of an independent contractor without the right or authority to impose tort or contractual liability upon the County. Section 10.9 Notices. All notices required to be given to County or Company hereunder shall be in writing and sent by first class mail, or personal delivery to: County: Aviation Director Eagle County Regional Airport P.O. Box 850 Eagle, CO 81631 Phone: 970.328.2680 Email: David.Reid@eaglecounty.us Copy to: Eagle County Attorney Phone: 970.328.8685 DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 18 Email: attorneys@eaglecounty.us P.O. Box 850 Eagle, Colorado 81631 Company: Laz Parking Midwest, LLC Copy to: Laz Parking Midwest, LLC One Financial Plaza, 14th Floor 33 Monroe St., Suite 2010 Hartford, CT 06103 Chicago, IL 60603 Attn: General Counsel Phone: 860.522.7641 Either party hereto may designate in writing from time to time the address of substitute or supplementary, notice shall be three calendar days after the date such notice is mailed, the date it is personally delivered. Section 10.10 Paragraph Heading. The paragraph heading herein are for convenience in reference only and are not intended to define or limit the scope of any provision of this Agreement. Section 10.11 Patents and Trademarks. Company represents that it is the owner of or fully authorized to use any and all services, processes, machines, articles, marks, names or slogans used by it in its operations under this Agreement. Company agrees to save and hold harmless County, its officers, employees, agents, and representatives from any loss, liability, expense, suit or claim for damages in connection with any actual or alleged infringement of any patent, trademark or copyright arising from an alleged or actual unfair competition or other similar claim arising out of the operations of Company under this Agreement. Section 10.12 Security. Company shall cause its offices, contractors, agents and employees to comply with any and all existing and future security regulations or Security Plan adopted by Eagle County pursuant to requirements of the Transportation Security Administration or Part 107, Federal Air Regulations of the Federal Aviation Administration, as it may be amended from time to time. Section 10.13 Severability. If any provision in this agreement is held by a court to be invalid, the validity of other provisions herein which are severable shall be unaffected. Section 10.14 Third Parties. This Agreement does not, and shall not be deemed or construed to, confer upon or grant to any third party or parties except parties to whom the Company may assign this Agreement in accordance with the terms hereof, and except any successor to County shall not confer or grant to any third party any right to claim damages or to bring any suit, action or other proceeding against either the County or the Company because of any breach hereof or because of any of the terms, covenants, agreements, and conditions herein. Section 10.15 Entire Agreement. The parties acknowledge and agree that the provisions herein constitute the entire Agreement between the parties and that all representations made by any officer, agent, or employee of the respective parties unless included herein are null and void and of no effect. No alternations, amendments, changes, or modifications, unless expressly reserved to the Director herein, shall be valid unless executed by an instrument in writing by all parties with the same formality as this Agreement. Section 10.16 Company’s Warranty of Its Ability to Enter Agreement. Company represents and warrants, which representation and warranty form a material part of the considerations of this Agreement without which County would not enter into this Agreement, that it is authorized to and lawfully able to enter into and perform this Agreement, and is under no prohibition against entering into and performing pursuant to the terms of this Agreement, and that such performance shall not constitute or cause a default or breach of any other contract, covenant or duty. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 19 Section 10.17 Ownership of Documents. All documents prepared by Company in connection with the Services shall become property of County. Company shall execute written assignments to County of all rights (including common law, statutory, and other rights, including copyrights) to the same as County shall from time to time request. For purposes of this paragraph, the term “documents'' shall mean and include all reports, plans, studies, tape or other electronic recordings, drawings, sketches, estimates, data sheets, maps and work sheets produced, or prepared by or for Company (including any employee or subcontractor in connection with the performance of the Services and additional services under this Agreement). All documents shall be delivered to the County in the original electronic format. Section 10.18 Notwithstanding anything to the contrary contained in this Agreement, County shall have no obligations under this Agreement after, nor shall any payments be made to Company in respect of any period after December 31 of any year, without an appropriation therefor by County in accordance with a budget adopted by the Board of County Commissioners in compliance with Article 25, title 30 of the Colorado Revised Statutes, the Local Government Budget Law (C.R.S. 29-1-101 et. seq.) and the TABOR Amendment (Colorado Constitution, Article X, Sec. 20). Section 10.19 No Personal Liability. No director, officer or employee of either party hereto shall be personally liable under this Agreement or because of its execution or attempted execution. Section 10.20 Taxes, Licenses, Liens and Fees. Company agrees to promptly pay all taxes, excises, license fees and permit fees of whatever nature applicable to its operations hereunder and to take out and keep current all municipal, state or federal licenses required for the conduct of its business at and upon the Parking Facilities and further agrees not to permit any of said taxes, excises, license fees or permit fees to become delinquent. Company also agrees not to permit any mechanic’s or materialman’s or any other lien to become attached or be foreclosed upon the Parking Facilities or improvements thereto, or any art or parcel thereof, by reason of any work or labor performed or materials furnished by any mechanic or materialman, Company agrees to furnish to the Director, upon request, duplicate receipts or other satisfactory evidence showing the prompt payment by it of Social Security, unemployment insurance and worker’s compensation insurance, and all required license and all taxes. Company further agrees to promptly pay when due all bills, debts and obligations incurred by it in connection with its operation hereunder and not to permit the same to become delinquent and to suffer no lien, mortgage, judgement or execution to be filed against the Parking Facilities or improvements thereon which will in any way impair the rights of the County under this Agreement. IN WITNESS WHEREOF, the parties have executed this Agreement this ______ day of ______________, 2023. COUNTY OF EAGLE, STATE OF COLORADO LAZ Parking Midwest, LLC By and Through its Board of County Commissioners By: _______________________________ By: _______________________________ Michael Kuziak, Chief Operating Officer Date: ______________________________ Date: ______________________________ By: _______________________________ Chris J Howley, Vice President Date: ______________________________ DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 5/1/2023 5/1/2023 __________________________________ Jeff Karp, President 5/2/2023 May2nd 20 EXHIBIT A Map of Parking Facilities DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 21 EXHIBIT B Company’s RFQ Response DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport Eagle County Regional Airport October 14, 2022 LAZ Parking Midwest, LLC CHRIS J HOWLEY Vice President 1Financial Plaza, 14th Floor Hartford, CT 06103 Phone: 401.443.0585 DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Cover Letter 3 Experience & Qualifications: LAZ is one of the largest parking companies in the US and is currently the parking operator at more than 3,550 facilities, with 13,483+ dedicated employees. We manage more than 1.3MM parking spaces and $1.4 Billion in parking revenue in 39 states and 465 cities. LAZ Parking is also one of the nation’s premier operators specializing in parking services for Airports, Municipalities, and Government Agencies. This affords us a nuanced understanding of the balance that municipal and airport clients must achieve between public accountability and service to the community. Our experience working with Airport Parking operations across the country includes many domestic Airports of various sizes and complexities: • Los Angeles Intl. Airport (LAX) • Nashville International Airport (BNA) • Tulsa International Airport (TUL) • Asheville Regional Airport (AVL) • Oakland International Airport (OAK) • Aspen/Pitkin County Airport (ASE) • Manchester Boston Regional Airport (MHT) • Sacramento International Airport (SMF) • Rhode Island TF Green Intl. Airport (PVD) • Minot International Airport (MOT) • Greenville Spartanburg Intl. Airport (GSP) • John Wayne Airport (SNA) • Pittsburgh International Airport (PIT) • TF Green Providence Airport (PVD) Listed above is a sampling of our airports. At all our airport operations, we provide operations, management, and maintenance as described and requested in this RFQ. Our response to your RFQ goes into more detail regarding our current airport operations and our ability to meet and exceed all the requirements for Eagle County Regional Airport (EGE). Creative Solutions: In addition to submitting a proposal as requested, o ur executives have familiarized themselves with the Eagle County Regional Airport, visited and toured the facilities, and have crafted a unique solution to increase revenue, accountability and customer service while reducing on -site staffing using reliable technology. In addition, we have provided a couple other cost savings initiatives that, upon installation of the new PARC’s system will allow us to ensure proper controls without increasing labor. We also offer to help fund and finance the selection, installation, and implementation of a new PARCS system and technology. Using our national purchasing power and experience with multiple PARC’s providers, we stand ready to assist the Airport in identifying and purchasing the best system for your operation. In addition to providing operation of the system as you have requested, we have outlined in this proposal our methods and concepts of a more efficient operation, improving traffic flow and customer experience. We are proposing a full-time Manager and Assistant Manager who will be free to handle any issues that may arise but will focus on accountability, efficiency, cleanliness and customer/client service. In addition, the on-site management and staff, we intend on using our Customer Care Center (CCC – customer call center) to provide 24/7/365 coverage of the operation. Any patron may reach either our management or the Customer Care Center by simply pushing a button on any of the entr y, exit and/or POFs locations to receive immediate assistance with any issues they may have. The system we are proposing allows us the DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Cover Letter 4 on-site personnel or CCC to remote vend the equipment and provide information and service as necessary. It is the latest technology and will provide for better accountability, simple validation process, reservations, and pre-payment options through a variety of payment options. Other LAZ Parking Advantages: Operational Support: LAZ Parking has more than 250 managers and employees in Colorado Power BI & Analytics: Our advanced technology allows us to share valuable data about our mutual customers and the operational for pro-active instead of reactive management. Purchasing Power: Our size and strategic partnerships provide significant purchasing power and savings for the Airport. Maintenance: Our local, Colorado-based maintenance team allows us to complete simple repairs, as well as power washing, sweeping and striping. LAZ Parking wishes to foster a true partnership whereby our success is dependent upon producing real financial returns, superior service levels, and community focus. LAZ is committed to providing the highest possible levels of customer service, attention to detail, tangible operational solutions, consulting services, results-driven data analytics, and industry-leading best practices to achieve operational excellence. We hope to be your partner in parking and landside operations management moving forward. We commit to working closely with the Airport staff to bring best practices to the table and improve efficiency, customer service and accountability. Sincerely, Chris Howley Vice President 1 Financial Plaza, 14th Floor Hartford, CT 06103 401.443.0585 Joshua Calkins Business Development, Colorado 633 17th St, Suite 1650 Denver, CO 80202 720.202.3399 DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Table of Contents 5 TABLE OF CONTENTS Parking and Ground Transportation Management Eagle County Regional Airport Cover Letter ........................................................................................................................................ 2 Table of Contents ................................................................................................................................ 5 1. Statement Submittal Form ..…………………………………………………………………………………………………………………7 2. Qualifications ……………………………………………………………………………………………………………………………………….8 3. Experience…………………………………………………………………………………………………………………………………………….9 4. Familiarity with Eagle County …………………………………….………………………………………………………………………25 5. References………………………………………………………….………………………………………………………………………………29 6. Legal Issues Statement …….……………………………………………………………………………………………………………….32 7. General Approach to Project………………………………………………………………………………………………………………33 A) Procuring, Installing and Supporting PARCS and Wayfinding with consistent Branding B) Frequent Parker Program C) Corporate Reserved, Valet and Parking Guidance System D) Revenue Segmentation Strategies to Enhance Revenue E) Maintenance of Parking Lots F) PCI-DSS Compliance G) Data Capture and Electronic Reporting Capabilities DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Table of Contents 6 H) Procuring, Installing and Maintaining Computer and Network Systems I) Management of Cyber Risk J) Curbside Security Compliance, Traffic Management and Customer Service K) Ground Transportation and TNC Compliance and Enforcement 8. Additional Information ………………………………………………………………………………………………………………………51 A) ACDBE Participation B) LAZ Parking Difference 9. Attachments………………………………………………………………………………………………………………………………………53 Attachment I: Audited Financial Statements Attachment II: Standard Operational Procedures including Attachment III: Additional Client Reference Letters DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 1. STATEMENt 7 1. STATEMENT SUBMITTAL FORM DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 2. Qualifications 8 2. QUALIFICATIONS Briefly explain your company’s qualifications to provide the services requested, e.g. years in business, staffing, vehicles to be utilized and experience. A. Years in Business 1. Airport Parking Facilities Operations: 13 years 2. Other Parking Facilities Operations: 41 years B. Staffing LAZ Parking is prepared to meet the staffing requirements as required in the scope of services. Below is our base line schedule for all positions: LAZ Parking takes a detailed approach to scheduling to make certain all parking positions are staffed and will meet all necessary staffing obligations. We would augment staffing with 24 hours per day Customer Call Center (CCC) support. The CCC will be able to answer any questions, vend all gates and push rates when necessary. While on site, the Manager and Assistant Manager will have calls routed directly to them so they can be out and about the operation as necessary. C. Vehicles to be Utilized LAZ Parking would recommend a pickup truck for the operation. This type of vehicle provides the most flexible option so that LAZ can conduct the daily responsibilities associate with the parking operations, including License Plate Inventory checks, issuing parking tickets for unpaid parking, along with the ability to move parking supplies around the operation and assist with snow removal operations if the airport feels necessary or in an emergency snow situation. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 2. Qualifications 9 D. Experience 1. Brief history of the inception and growth of LAZ PARKING LAZ PARKING OVERVIEW The roots of LAZ Parking are founded on childhood friendships that were formed in the mid -1970s when Alan Lazowski, Jeff Karp and Michael Harth became best friends in a small town near Hartford, CT. Fast forward to 1981 in his senior year of college when Michael decided to start a valet parking business in San Diego, CA. He shared the idea with his two best friends who took hold of this opportunity and started their own valet businesses in Hartford and Boston, MA. Michael began by serving three beach-side restaurants, Alan with a single location at a restaurant in downtown Hartford and Jeff with a nightclub and surface parking lot in downtown Boston. Two years later, Jeff and Al merged their Hartford and Boston-based companies to form LAZ Parking. Meanwhile Michael continued to operate independently on the West Coast under the brand of Sunset Parking. Over the years, the three friends consulted with each other and shared their many experiences and philosophies while growing their companies side by side into leaders in their respective markets. By 2006, LAZ Parking had become a significant regional player in the Midwest when they secured one of the largest parking contracts in the nation – the City of Chicago’s Millennium Park Garages. This caught the eye of Indigo [formerly VINCI Park], one of the world’s largest parking firms that wanted to invest in a U.S.-based parking company. In 2007, Indigo [formerly VINCI Park] acquired a 50% interest in LAZ, which then formally acquired Sunset and the three friends merged their companies and cultures to form the LAZ Parking of today. The combination of lifelong friendship and a people-focused philosophy has been the fuel that has allowed the company to become a dominant leader in the parking industry. In 2021, LAZ Parking announced an investment from Argo Infrastructure Partners, a leading infrastructure investor based in New York with a focus in long -term investments, targeting higher quality infrastructure assets and businesses, including EV and sustainability initiatives. This new partnership will strengthen our existing capabilities, contribute and sustain its strong relationships with employees and customers. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 2. Qualifications 10 Through the combination of strategic acquisitions of Classified Parking, Apex Parking, Ultimate Parking, Interpark’s operations in the Mid-Atlantic region, AlphaPark VPS, Professional Parking and Serco, LAZ has grown into the largest privately held parking company in America. Today LAZ operates over 1.2 million parking spaces in over 3,000 t housand locations and 400+ cities across the country, including many of the original locations we started back in 1981. Over four decades later, our founders and their original values continue to guide the LAZ Parking of today. With a laser-focused mission to “Create Opportunities for Our Employees and Value for Our Clients” we are passionately committed to living up to “The LAZ Way." 2. Scope and Breadth of Parking Operations. FAMILIARITY WITH PARKING OPERATIONS AT COMMERCIAL SERVICE AIRPORTS LAZ Parking currently operates a variety of Airport’s. Larger Airports such as Los Angeles International Airport and Nashville International Airport, midsize Airports such as T.F. Green, Manchester Boston and Tulsa, as well as smaller Airports such as Aspen/Pitkin County Airport and Minot International Airport. Each Airport is unique and has its own operational challenges. LAZ prides itself on meeting those challenges and exceeding our client’s expectations. Our Airport Services leadership team has over 100 years of combined experience in managing Airport operations. LAZ currently manages parking, shuttle, ground transportation, TNC, curbside and valet services at 22 airports nationally. LAZ has superior revenue control, operational excellence, consulting , and project management skills that exceed any of our competitors. We are always ready to accept a new challenge and strive to always exceed our clients’ expectations. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 2. Qualifications 11 Our Airport Services division oversees all Airport operations. The Airport Services group has more than 100 years of combined experience serving Aviation customers. We have worked with our clients through the current pandemic to seeing our way through this event and have in the past used our experience through other industry changing events such as 9/11 and the changes that impacted the Aviation industry during and after that event. With 22 Airports currently under management, our Airport Services Team is an active member of both AAAE, ACI, IMPI, and NPA. We fully understand Aviation Parking and Airport landside operational needs (Shuttle, Ground Transportation, Valet, curbside management, TNC management, etc.) are unique and unlike parking at any other facility. 3. Corporate & Local Organizational Structure DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 2. Qualifications 13 at over 50 small and non-hub airports. The list of Small Hub and Non-Hub airports where LAZ currently have Agreements is provided below: AIRPORT ANNUAL ENPLANEMENTS HUB DESIGNATION 1) Rhode Island TF Green International Airport 2,000,000 Small Hub 2) Tulsa International Airport 1,400,000 Small Hub 3) Greenville Spartanburg International Airport 1,100,000 Small Hub 4) Asheville Regional Airport 574,000 Small Hub 5) Manchester Boston Regional Airport 434,806 Small Hub 6) Quad City International Airport 355,000 Non-Hub 7) Aspen/Pitkin County Airport 255,000 Non-Hub 8) Minot International Airport 150,000 Non-Hub 9) Salisbury-Ocean City Regional Airport 65,000 Non-Hub 10) Martha’s Vineyard Airport 52,000 Non-Hub 11) Golden Triangle Regional Airport 46,000 Non-Hub We have been involved in the installation and operation of a new PARCs systems at each of these Airports as well. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 3. EXPERIENCE 14 3. EXPERIENCE To be considered for evaluation/selection, your company must demonstrate through written narrative or other documentation that it meets the minimum qualifications set forth Below. LAZ Parking meets and exceeds all qualifications, a) through f), as evidenced below. a) Must have been in continuous existence in the commercial parking/management business for at least 5 years. As stated in the previous section LAZ parking has been in existence and managing parking facilities for the last 41 years. b) Must have performed similar services for at least five (5) airports or public entities having a minimum of 4,000 public parking spaces, and annual gross receipts of at least $10,000,000 within the last five years. LAZ Parking has managed Airport parking operatio ns for the last 13 years and currently manages the parking, shuttle, valet, TNC and curbside management operations for 22 airports nationally . Airports currently managed by LAZ parking that meet the requirements above are: AIRPORT SPACES REVENUE Nashville International Airport 12,017 $73,000,000 Sacramento International Airport 18,409 $63,000,000 Pittsburgh International Airport 15,556 $45,000,000 Oakland International Airport 8,409 $38,000,000 John Wayne Airport 9,495 $33,600,000 TF Green Airport 8,535 $26,000,000 Tulsa International Airport 4,624 $10,000,000 Manchester Boston International Airport 6,453 $10,000,000 Greenville-Spartanburg International Airport 4,356 $14,500,000 Cross Border Xpress (Tijuana International Airport) 4,209 $19,100,000 In addition to the parking operations listed above, LAZ also manages the LAX-it Taxi and Pickup Service at Los Angeles International Airport. “LAX-it” (pronounced “LA Exit”) is a ground-breaking service that removes tens of thousands of vehicles per day f rom the CTA’s traffic congestion and provides a fleet of shuttle buses to transport passengers from the terminal to the pickup point, where their ride is waiting. LAZ provides curbside management, traffic direction, passenger assistance, and bus services. Since assuming the management of LAX-it, LAZ has transported millions of passengers and, during peak operations, facilitated over 30,000 rideshare pickups and transported over 50,000 passengers per day. In 2021 Los Angeles World Airports (LAWA) and LAZ Parking were recognized by the International Parking & Mobility Institute (IPMI) with an Award of Excellence for the LAX-it program. LAX-it received the award for Innovation in a Mobility, Transportation, or Parking Program, placing the service among the industry’s top programs. The IPMI Award of Excellence winners exemplify creativity, future -thinking, and a DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 3. EXPERIENCE 17 d) Must have a demonstrated track record performing Parking Management Services LAZ Parking, as evidenced by the Qualifications Section (2) and this Experience Section (3), has a long track record of successfully managing parking and shuttle operations at Airports. We have managed parking and various landside operations for airports of all sizes for the past 13 years. We currently manage the parking and other services for 22 Airports throughout the United States. e) Must be in good standing with the Airport and any current or prior client, must certify that they are not involved in any legal actions with current or prior clients, must certify that they are current in all tax liabilities for any locality or state where the respondent previously operated or currently operates, and must not be barred from providing parking services by any governmental agency or airport. LAZ Karp Associates, LLC is the parent company of all the state and regional LAZ Parking entities throughout the United States including LAZ Parking MIDWEST, LLC. LAZ Parking operates at over 3,550 locations in 465 cities in 39 states throughout the US and employs nearly13,500 people. As a result of the operations and the number of employees it is inevitable that LAZ is often named in litigation regarding personal injury matters, property damage claims, and employment issues. LAZ Parking maintains insurance which covers most of these cases and works with a 3rd party claims adjustor, which hires investigators and attorneys, who together determine liability and responsible parties. LAZ Karp Associates, LLC is current with all tax liabilities. We can also certify that we are not involved in any legal action with current or prior clients. f) Must agree that they will not operate, or have business interest in, any parking facilities that may compete with the Airport (i.e. off-airport parking business) during the term of the agreement with the Airport. LAZ Parking agrees that we will not operate nor have business interest in any parking facilities that may compete with the Airport (i.e. off-airport parking business) during the term of the agreement with the Airport without the express written consent of the Airport and County. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 3. EXPERIENCE 18 RESUMES/BIOS of proposed members of the LAZ Team that will be assigned to the Eagle County Regional Airport Project CHRIS HOWLEY, VICE PRESIDENT, AIRPORTS Chris has 35 years of experience in parking and more specifically Airport Parking. After graduating from Georgetown University with a Bachelor of Science in Business Administration, he started his career in the hospitality industry with Marriott Corporation. He transitioned to the parking industry where he led and helped to grow a regional South Florida parking firm. Chris then moved to a national parking firm in the early nineties. He held various positions including President of the Hospitality Division, Executive Vice President, Owner and Board Member. In a twenty-five-year career, he led the Airport Division of that firm and grew the company into the largest provider of airport parking and transportation services, managing DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 3. EXPERIENCE 19 more than 70 airport operations. Coming out of retirement, Chris joined LAZ Parking in 2019 as a VP of Business Development. STUART VIETH, SENIOR DIRECTOR, AIRPORT SERVICES Stuart Vieth’s 30 year operational and administrative career includes 15+ years of parking management at Chicago O’Hare Airport (ORD) where he was responsible for 25,000 public parking spaces, $120 million in parking revenue, a $14 million operating budget and 275 union employees. He also oversaw all ground transportation activities for ORD, which processes over 4 million commercial vehicles per year. He served as LAZ Parking’s General Manager for the largest underground parking garages in the US, Chicago’s 9,128 space Millennium Garages, where he was responsible for $30 million in revenue and a system of 28 entry / exit gates and 48 Pay-on-Foot machines. Stuart’s experience makes him an important part of the LAZ Parking transition team. He will work closely with our local team members to incorporate the best practices from his many years of Airport parking management experience with the inside knowledge of our regional management team. DON BARRETT, SENIOR DIRECTOR, AIRPORT SERVICES Don Barrett began working in the parking industry in 1996 and has served in many roles during that time. A graduate of the University of Memphis with a Bachelor of Business Administration. Don has the operational experience of serving his clients with the best- in-class level of service. Over his twenty-five-year career he has transitioned over 40 Airport locations successfully and has a reputation for integrity and devotion to his clients and employees. Don has overseen all types of parking operations including Aviation, Healthcare, Municipal, Commercial, and On-Street operations. Don is CAPP certified through IPMI and is a registered ParkSmart Advisor (formerly Green Garage Certification). Don is an active member in the Great Lakes, Northwest, and Southeast AAAE chapters. KEVIN SOMMERS, DIRECTOR OF AIRPORT OPERATIONS, COLORADO Over the past 5 years, Kevin Sommers has overseen the Aspen/Pitkin County Airport’s (ASE) parking operations for Laz Parking. Kevin has been instrumental in helping ASE develop their short-term and long-term parking programs, as well as the implementation of a commercial vehicle access fee program. Kevin brings years of experience in “high - end, mountain-culture” airport operations, and would be instrumental in elevating EGE’s airport parking experience as well. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 3. EXPERIENCE 20 VERONICA SLOAN, ASSISTANT GENERAL MANAGER Veronica joined LAZ Parking in 2019 after decades of service in the parking industry. Veronica currently oversees a diverse portfolio of accounts and is committed to operational excellence and the continued development of her managers. Veronica will support Kevin in the management of EGE as she has extensive knowledge in dealing with parking, valet and shuttle operations. She has been a consistent member of Women in Parking, and a leader and mentor for females in the industry. MAX FULLER, GENERAL MANAGER, COLORADO Max joined LAZ Parking in 2011 as an Assistant Valet Manager at a complex hotel valet operation, with 2,000 guest rooms, 900 parking spaces and more than 75 employees. Promoted to Project Manager the following year, Max’s responsibilities grew to include a portfolio of residential self and valet parking facilities with more than 30 employees. In his next role as Director of Operations, Max oversaw a portfolio of 38 locations with $25mm in annual revenues, 12 managers and approximately 60 frontline staff while managing and enforcing the Union CBA. In 2016, Max relocated to Denver to become the General Manager. Max graduated from Northern Arizona University with a BS in Hospitality Management. TODD ROSEN, REGIONAL VICE PRESIDENT, COLORADO Todd Rosen, Regional Vice President: Todd joined LAZ Parking in November 2016 as Regional Vice President of Michigan, Ohio and Indiana, and moved to Denver in 2022 to become the Regional Vice President of Colorado. Todd has spent his entire professional career in the parking industry. Todd has managed every type of parking operation from event venues and residential facilities to commercial buildings and valet operations, as well as Public Private Partnerships (Ohio State University). Todd has extensive experience in the university, mixed-use, office, residential, hospital, shuttle, and stadium market segments. Throughout his career, he has successfully implemented technologies to improve profits and service. Todd holds a Communications and Economics Degree from The University of Kansas. Todd was also a member of the National Parking Association Class of 2019 40 under 40. MIRANDA CATELLANOS, HUMAN RESOURCES BUSINESS PARTNER Miranda is the Human Resources Business Partner in Denver, CO, overseeing the entire Colorado market. Miranda oversees the entire Talent Acquisition department in charge of hiring for all positions throughout the region. Miranda has had tremendous success assisting our LAZ locations in the hiring and development of our people. She understands the intricacies of higher employees in difficulty housing markets such as Eagle County and will use that experience to help staff all positions within the EGE parking operation. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 3. EXPERIENCE 21 JOSH CALKINS, BUSINESS DEVELOPMENT, COLORADO Josh Calkins began his professional parking career with Alpha Park, a Denver-based parking company that eventually merged with LAZ Parking in 2017 and has been with LAZ Parking for the past five years. He has served in multiple roles within the organization, making him well-rounded in all forms of parking operations. In addition to handling all Business Development for the Colorado Region, Josh also supports a portfolio of 24 locations, and the Director of Operations and sic managers that run the locations. Josh was elected to the Allied Chair on the Denver Metro BOMA Board of Directors, as well as nominated to NPA’s 2021 40 under 40. TONY DIPAOLO, SENIOR VICE PRESIDENT, MIDWEST Tony currently serves as Senior Vice President for LAZ Parking’s Midwest region and has been with the company since 2005. He has worked for LAZ Parking in the Boston, Washington, D.C., Chicago, Michigan, Denver, and Indiana markets. Since opening the Chicago regional office in 2006, Tony and his team have developed successful parking operations that include two public-private partnerships – the Millennium Garages and Chicago Parking Meters. He manages a team of more than 450 employees and annual parking revenues that exceed $150 million. He has experience driving value at a variety of parking segments, including event management, public-private partnership, due diligence/operations, centralized monitoring, automated self- park, hospital, and hotel and hospitality operations. He has led teams to open new operations in several new markets. Tony has an MBA in sports management from the University of New Haven and a bachelor’s degree in business administration from the Univ. of Northern Colorado. CHRISTOPHER BLAND, CAPP, REGIONAL CONTROLLER Chris joined LAZ Parking in 2019 as the Regional Controller over our Midwest region. Starting his career in 2005, he has over 16 years of experience in parking operations and gained his CAPP certification in 2016. In operations, Chris worked to develop sustainable service delivery models and strategic plans while staying current on the trends in parking technology. Based in Columbus, OH, he is currently responsible for managing the Midwest region’s financial reports, annual budgets and forecasts. He attended The Ohio State University and graduated in 2005 with a bachelor’s degree in communications from the College of Arts & Sciences. RICK INGRAM, VICE PRESIDENT, AIRPORT SERVICES Rick joined LAZ Parking in 2005 after serving in the United States Army where he attained the rank of Sergeant. During his service he participated in several overseas missions as well as homeland security operations following 9/11. Drawing on his experiences in uniform, Rick was quickly promoted into key leadership positions within LAZ, overseeing large scale parking and valet operations across a variety of verticals including hospitality, commercial, healthcare, and events. Rick eventually served as the DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 4. Familiarity With 25 4. FAMILIARITY WITH EAGLE COUNTY Provide a narrative describing familiarity with Eagle County. LAZ Parking is extremely familiar with the operations at Eagle County Regional Airport. As the operator at Aspen/Pitkin County Airport, we operate in the same regional environment similar to EGE. Our operations at ASE are very similar in nature to EGE. Our Aspen operation includes self-park operations, commercial vehicle management along with administering and controlling the flow of TNC operators. The LAZ Parking manager at EGE will report directly to Kevin Sommers, our Parking Manager at ASE. We believe this to be the best organizational structure to ensure local knowledge and understanding of the operation at EGE. This structure will ensure our onsite manager at EGE will have immediate access to the most current and up to date operational aspects based on our 5+ years of experience at ASE. LAZ Parking’s experience at ASE will be invaluable to the parking operation at EGE. Especially as it relates to peak periods associated with the local ski season, assisting the airport in developing a new parking layout, installing new parks equipment, working with and negotiating with local TNC and commercial vehicle operators, along with fully understanding the local snow/weather aspects of the operation. Our manager at ASE has a working relationship with not only Aspen Airport but all the local rideshare and commercial vehicle companies; a majority of which also operate at EGE. From the initial transition at ASE, LAZ Parking took a proactive approach to the parking operation . It started with installing new PARCS equipment to ensure proper financial controls and increased revenue. In addition, LAZ Parking has added the LAZgo reservation system which allows airport customers to purchase their parking prior to leaving for the airport. LAZ Parking has also connected the PARCS equipment to the airport's website so that parking customers can check lot/space availability prior to leaving for their trip to the airport, again allowing for a more expediated parking experience. In addition to the enhancements listed above LAZ Parking took on the project at ASE to negotiate new operating rates and procedures for all the TNC and commercial vehicles at ASE by installing automated tracking of all TNC and commercial traffic. LAZ Parking is prepared to work alongside the administration at Eagle County Airport to bring these same enhancements to EGE. Please see the illustrations on the next page on some of the work we have done at Aspen/Pitkin County Airport. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 4. Familiarity With 26 a. Lot Relocation and Construction Project (ASE) DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 4. Familiarity With 27 DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 5. References 30 DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 5. References 31 DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 32 6. LEGAL ISSUES Are there any lawsuits, federal, state, or local tax liens, or any potential claims or liabilities against you, your company or the officers of the company now or within the last three years? If so, please explain. General Litigation LAZ Karp Associates, LLC is the parent company of all the state and regional LAZ Parking entities throughout the United States including LAZ Parking Midwest, LLC. LAZ Parking operates over 3,555 locations in 465 cities in 39 states throughout the US and employs approximately 13,000 people. As a result of the operations and the number of employees, it is inevitable that LAZ is often named in litigation regarding personal injury matters, property damage claims, and employment issues. LAZ Parking maintains insurance which covers the vast majority of these cases and works with a 3rd party claims adjustor, which hires investigators and attorneys, who together determine liability and responsible parties. During the last five years and beyond, LAZ Parking has not been terminated by any client based upon a default of failure to perform pursuant to the terms of its contract. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 33 7. General Approach to Project Provide a narrative or other form to explain how you intend to approach the overall project. Overview General Approach/Operational Plan Our operational plan includes replacement of all current PARCs equipment with FLASH Parking PARCS equipment including FLASH Vision, Flash Garage Count System, and Ground Transportation Management System. The system includes new units and gates creating dual entrances lanes and exit lanes for each lot to each facility, cameras at each entrance and exit as well as a total count system. This system allows us to transition the operation to a much more secure, fully automated system with multiple payment methods. It also provides for all operations to tie together and be serviced remotely through our onsite staff and customer call center where we can address any customer issues, push parking rates, and vend all gates remotely. It gives unparalleled accountability and feeds all information into a dynamic, real time reports program for LPR, revenue , and ticket data. It also feeds a very robust BI/Data Analytics platform that can be augmented to include airline, weather, rental car, concessions , and other data to provide a great resource for predictive and pro-active marketing efforts. The entire operation will be managed by a LAZ Airport trained manager and assistant manager that will have the full support of the LAZ Airport team as well as the local regional LAZ Team. We also anticipate having staff that will handle terminal curbside monitoring, ground transportation, and TNC management. We have several ideas on making the operation more consolidated, efficient and more customer friendly that we would present to the Airport upon selection and work closely with the Airport to implement those concepts approved by the Airport. LAZ Parking also has significant financial resources we are willing to bring to bear given agreement on mutually beneficial terms with the Airport and County. We are willing to provide the capital to procure PARCs and infrastructure needs, and through our sister company, LPRI, can provide for projects as large as construction of a parking structure for the Airport or consolidated rental car facility and ready return facility. We have included as Attachment II additional information regarding standard operating procedures in the areas of Hiring & Training, Financial Controls, Auditing & Reporting as well as Record Keeping. A customized SOP manual will be created for the EGE operation once contract terms and obligations are determined. Approach to Guest Experience LAZ strives to make sure every Guest has a positive parking experience. The parking facility is the traveler’s first and last chance impression of the Airport during their travels. Knowing this, we believe that properly DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 34 working revenue control equipment, clean and safe facilities, and staff availability to respond to and solve issues are the key components to this experience. We provide further details on our maintenance in Section 7.e below on how we plan to achieve this for EGE. All revenue control equipment will fail from time to time, what is critical for the Guest is how the operator responds to these failures. LAZ provides manufacturer training on all installed revenue control equipment. The system we have proposed is plug & play based to minimize any down time. Our on-site staff is trained to provide immediate service on all equipment, and we also regularly schedule the manufacturer to visit the site and provide routine preventative maintenance on the devices within the PARCs system. This provides a more reliable system and ensures ease of use for all patrons visiting the parking. facility. In addition to the on-site staff, all intercom calls are pushed to a manager on duty located on-site or a call center that is staffed 24/7/365. Both the onsite personnel and call center can vend gates, push rates, answer any questions and address any issues that may arise. This allows the customer to have an immediate response to a question and a faster response time to any issues. In some parts of the operation, we would have customer appreciation initiatives. These are typically easier to accomplish in a valet operation. Some ways to improve the Guest experience are by providing complimentary water when Guests are departing. However, we do not limit the positive experience to just those parts of the operation we also offer all the following to every guest: • Free Vehicle location • Complimentary Jump starts • Assistance with Lost Keys/Lock Outs • Towing Assistance • Complimentary snow brushes • Frequent Parking Program • Customer loyalty points usable for Guest’s favorite travel (Airlines, hotel and Amex miles) • Ability to enroll in LAZGo Reservations • BI & Data analytics to be proactive and predetermined maintenance approach (predictive & proactive) DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 35 Approach to Transition from Prior Operator LAZ Parking stands ready to serve Eagle County Regional Airport upon contract award. We have a proven track record for similar projects and look forward to working as your partner. PROJECTED START DATE LAZ Parking will begin working on the transition plan the day that the contract award is announced. The implementation goal is to provide a seamless transition from a real and perceived standpoint. ANTICIPATED TRANSITION SCHEDULE Our main objective for the transition period is to be seamless and without notice to the customers utilizing the Airport parking facilities. We accomplish this through a detailed transition plan that has LAZ staff members assigned to very specific tasks and duties. We anticipate a transition occurring in 60 days. That means there is a lot to accomplish in a short period of time. We are confident and will promise the Airport a smooth transition. We have provided a sample transition schedule below. We will create a customized transition program once actual start dates are determined. We also hold weekly transition meetings with the Airport and update tasks as they are completed. Our weekly meetings up to the actual transition date will further show the Airport our commitment and progress. We will also work closely with the Airport on every step of the transition process to predetermine and predict any issues. Operation & Equipment Transition We stand ready to assume Operation on the date determined by the Airport and County. We will prepare a customized transition plan including the steps we will take to ensure that the staffing requirements are met on day one. We also will have an experienced and capable transition team on site to oversee the installation of a new PARC’s system. We approach the replacement of the PARC’s system in a methodical process. We have already begun the planning and gathering prices to speed up the process. We will add additional staff during this time to ensure that all the tickets from the previous system are processed. 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Legal Issues 36 a) Procuring, installing, and supporting new ticket dispensers, gate arms, wayfinding and signage , etc. with impactful, clear and consistent branding. PARC’s Experience With over 3,500 parking facilities currently under management in the U.S., LAZ is extremely proficient and familiar with the procurement, installation, and integration of revenue control equipment for parking operations. In the past 18 months, LAZ has assisted with the purchase, implementation, and transition of 9 Airport PARCs systems. We have longstanding relationships and national purchasing discounts with the most respected parking equipment vendors in the industry, including Amano-McGann, FLASH, Parkonect, Scheidt & Bachman, Designa, Federal APD, SkiData, CVPS, Digital Payment Technologies, Cale, CVPS, Zippark, Zeag, CTR, WPS, T2, and DataPark. LAZ has an expertise in PARCS installations and transitions, as we have completed hundreds throughout the country. LAZ Parking has decades of experience designing, installing, and maintaining Parking Access Revenue Control System (PARCS) equipment. We work closely with equipment vendors and strategic PARCs partners to help design hardware, software, and functionality specific to the Airport Environ. As a leader in providing cutting edge PARCS equipment to its clients, LAZ has been purchasing and installing equipment for decades. In the past 6 years alone, LAZ Parking has overseen the purchasing and installation of new PARCS equipment at many of our airports. Including installing FLASH equipment at MHT, MOT, GTR, ASE, MLI, SBY, and PVD, along with TIBA equipment at AVL, GSP, TUL, and Scheidt and Bachman at OAK. Our onsite management staff will have knowledge of the operation and management of sophisticated, custom, revenue control systems, with specific hands-on knowledge of PARCS systems and equipment. They receive continued training on the quickly developing technology. Our Airport Services personnel have worked many years in the Airport parking industry and have gained experience working with different PARCS systems, by firsthand fieldwork and by ongoing training they have received to stay abreast of changes in technology. Corporate PARCS and Technology Department: LAZ Parking maintains a Corporate PARCS, and Technologies department headed by Robert DeBurro, Managing Partner, and Steve Gresh, Vice President. Robert and Steve leverage their many years of revenue and parking management to guide the critical operations of LAZ Parking locations nationwide. Their strong operations and PARCS hardware background enable them to organize and standardize the thousands of physical operations that LAZ has across the country, creating uniform operating procedures and PARCS techno logy choices. Both work closely with the LAZ IT and Innovations teams to ensure that LAZ will continue as the leader in the parking experience of the future. LAZ has a technology committee that consults on operational plans and then we utilize the most modern technologies to provide the best solutions to the operation. Robert DeBurro, Steve Gresh, and Patrick Ryan are leaders of our technology committee on this effort. We work with the local team to determine the need, design the proper technology solutio n, and provide recommendations of additional features or products DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 37 that could be added to the operation to improve the customer experience and a best-in-class operation. We can assist with preparing an RFP, review, interview, and negotiate best pricing, verify the proper implementation plan is presented, and then turn it over to the local teams for the management of the process. Or, if included in our agreement, LAZ can just handle the entire process of purchase and installation. Depending on the solution and provider, that will influence the response to the maintenance strategy. PARC’s Procurement LAZ Parking has worked with many of our clients over the years to procure different PARC’s systems. We would work with EGE to develop a system that meets all your current and future needs. With our volume purchasing power, LAZ receives significant discounts on all major PARC’s systems. Our recommendation will have a proven track record at Airports and your style of operation. We also have arrangement with firms to provide equipment under CAPEX or HaaS models. LAZ is willing to provide the funds to purchase the system under mutually acceptable terms. PARC’s Maintenance LAZ Parking is very aware that the revenue generated from Airport parking operations is generally in the leading source of nonaeronautical revenue for most airports. In order to protect the Airport’s revenue, the PARC’s system must operate correctly. LAZ employees are trained on the PARC’s system so that they can provide Level 1 maintenance on all s ystems. This includes many of the items listed below: ⚫ Ticket/receipt replacement ⚫ Clearing of Jams in the equipment ⚫ Removal/Swapping of parts as directed by the manufacturer ⚫ Replacement of Gate arms ⚫ Exterior cleaning of cabinets ⚫ Monthly inspections of internal components for visible wear/failure points ⚫ Bring a manufacturer representative to provide training specific to the system installed LAZ will maintain a record of regularly scheduled preventive maintenance service performed and submit a copy of preventative maintenance reports to the Airport following completion. Equipment Replacement We have taken the liberty of gathering quotes for replacement of the PARCs system. We are happy to share those upon request. We requested two quotes: 1) Replacement of PARCs under a HaaS model 2) Replacement of PARCs under a SaaS model LAZ parking is willing to provide the necessary funds for the new system under terms to be negotiated. Automated Facility Operation The fully automated method we are suggesting would only be pursued with the full approval, support, and direction of the Airport prior to incorporating any changes. We believe it is the future of Airport parking. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 38 This method of operation would provide significant annual savings in operating expenses. It provides for a more efficient and accountable operation using improved PARCs technologies. This method eliminates all cashiers and nightly LPI from the operation. We are proposing a full-time Manager and an Assistant Manager who will be free to handle any issues that may arise but focus on accountability, efficiency, cleanliness, and customer and client service. They would be scheduled onsite opposite each other and during the peak traffic periods. While on shift, any issues can be handled using their operational cell phone. We intend on using our national Customer Care Center (CCC – remote call center) to provide 24/7/365 coverage of the operation when the Manager or Assistant Manager are not onsite or available to respond to calls. Any patron may reach either our management or the Customer Care Center by simply pushing a button on any one of the entries, exits and/or POFs locations to receive immediate assistance with any issues they may have. The system we are proposing allows us to push rates, remote vend the equipment and provide information and service as necessary. The system is also the latest technology and will provide better accountability. Also, monthly card patrons, corporate reserved, airport management and personnel as well as anyone else management approves can enter or exit the lot by having us register their license plate into the system, having an access card or a QR code on their mobile device. It provides for a simple validation process, reservations, and pre-payment options through a variety of payment options. For regular transient customers, it is virtually the same as paying for your gas at a gas station without ever having to leave your vehicle. The system’s proposed LPR component will always allow for real-time LPI available online. Soon, it will also have the ability to allow the operation to go ticketless, saving on operational supply expenses. b) Creating a frequent parker program Customer Loyalty Program – Thanks Again Thanks Again is a loyalty program which provides the opportunity to earn points that can be redeemed for not only parking but at other concessions in the airport. LAZ Parking proposes a Parking Loyalty Program for EGE Airport parkers that creates long-term, above the line customer involvement and loyalty. Thanks Again currently is active in over 170 airports and customers who enroll can earn miles/points almost anywhere throughout their travels. LAZ has experience in airport marketing for parking facilities, and we are confident that a differentiated, unique loyalty program will have a significant impact on raising awareness and changing behaviors around EGE parking and the Airport in general. Having an engaging loyalty program will increase web traffic and ultimately generate additional parking revenues. An integrated loyalty program will set the tone and increase awareness of the benefits of parking at EGE Airport. Through Thanks Again we can provide a white label (ex. EGE Rewards) platform in which we receive all customer data so we can market to and upsell to our Loyalty Members. We can tie the Thanks Again customer data and tendencies into our BI/Analytics to give a more comprehensive database to engage customers. We can send push notifications and spot deals/incentives to further market the parking and other airport concessions. Thanks Again is the leading loyalty, customer analytics and engagement solution for airports and travel retailers. Their technology allows the opportunity to better engage customers, increase customer lifetime value, and improve the day of travel experience. The LAZ-Thanks Again partnership is a comprehensive parking solution that delivers a DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 39 loyalty ecosystem that leverages multiple partnerships and technologies to develop an end -to-end loyalty, analytics, and customer engagement tool. The convergence of these partnerships, products and services into one powerful parking solution delivers tremendous value that can be seamlessly expanded from parking to all airport concessions and services; and to targeted airport retail, dining and services throughout the region under a singular airport brand. c) Providing corporate reserved spaces, valet services, and parking guidance system to guide customers to open parking spaces Corporate Reserved Spaces LAZ Parking currently provides nested areas or entirely separate lots at several of our 22 current airport operations. Technology advancements have made managing these facilities simple for the operator but more importantly seamless for the users. With the technology we are proposing, corporate reserve, monthly, airport management and anyone else the Airport deems acceptable can quickly and easily register and use corporate reserved parking. Potential customers can link online to a site that allows them to enter their payment information safely and securely. They then can access the lot through a QR code on their mobile, Bluetooth technology when in proximity of the readers or even the traditional way of using an issued card or sticker. We recommend anti-passback be initiated to avoid anyone taking advantage of the process. Rates can be adjusted depending upon who is signing up for the convenience of the corporate reserved/monthly parking facility. Valet Service (Optional) LAZ Parking operates Valet services at several Airport locations and our company was founded on valet operations, so no other company has the first in class valet pedigree equal to ours. We currently operate the valet operation at Nashville Airport (BNA). This is the largest valet operation at any Airport in the US. We park approximately 1,200 valet vehicles per day. Valet Parking can be a significant service offering especially for high-end clientele. It also creates capacity within existing lots creating additional revenue opportunities while providing unmatched customer service. The team at LAZ has developed, instituted and operated valet programs and several airports throu ghout that United States. With all the upcoming changes we recommend that the Airport consider the Valet operation. We have prepared an initial budget for the operation for your review. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 40 Valet parking could provide several positive benefits including: 1. Provide a high-level parking option with curbside pick-up and drop-off service. 2. Free up parking spaces in both the short and long-term lots. 3. Provide additional revenue for the parking operation. 4. Ease travelers’ burden during periods of high traffic and Airport growth We would be happy to discuss the potential for this service at Eagle County Regional Airport. Parking Guidance Systems LAZ Parking has extensive experience managing facilities with both with space count systems and parking space locator systems. We have worked with several companies that have the technology to create space guidance systems through either embedded or pole-based sensor systems. These systems are mostly Wi-Fi driven so infrastructure and cost are reduced. The sensors used can be on ground discs or poll- based units. We have relationships with many of these firms and receive discount pricing due to our national volume purchasing. We would be happy to sit down and work through the pros and cons of each system and work with the Airport to determine the best solution. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 42 Power Sweeping/Scrubbing This work will be performed on the third shift and/or when the least number of vehicles are present. Power sweeping and scrubbing will be performed as needed or contractually required. Cleaning, Housekeeping and Routine Maintenance LAZ parking has our own maintenance team based in Colorado. This team allows us to coordinate and schedule work needed at optimal times for our clients and guests. This advantage also comes with the best in industry pricing. As a service to our clients, we always bid out a project to ensure that our maintenance team is offering the best pricing. If we are beat in a bid, our team will match that pricing, and then ensure that we offer the best service and work to complete the task. f) Maintaining PCI-DSS compliance through a record of positive certifications of PCI-DSS compliance of computers, terminals, and networks LAZ PCI COMPLIANCE LAZ Parking specializes in the management, leasing, ownership and development of parking facilities. We provide technology solutions using industry parking equipment, software and web services that may require network and security technologies and services. LAZ Parking manages netwo rk and security infrastructures, monitors the health and the status of the networks adhering to security policies, requirements and best practices. LAZ Parking solutions facilitates PCI-DSS compliance by providing a comprehensive internet security perimeter, network segmentation and by implementing security policies that are in line with the tools and methodologies necessary for organizations to achieve Payment Card Industry Data Security Standard (PCI-DSS) Level 1 compliance. We follow PCI-DSS version 3.2.1 requirements mandated by the Payment Card Industry Security Standards Council (PCI-SSC) www.pcisecuritystandards.org. LAZ Parking is a Level 1 Service Provider and maintains an Attestation of Compliance (AOC) which is reviewed annually. LAZ Parking does not store credit card data and utilizes tokenization methods through third party credit card processing providers. LAZ Parking's primary focus is to maintain PCI Compliance by maintaining secure perimeter networks, data security controls and protection of data. The LAZ Parking solution fulfills the PCI Compliance requirement through PCI audits, individual efforts, and a dedicated staff of IT professionals. LAZ Parking has successfully passed the auditing process as part of an overall PCI compliancy and data security effort. LAZ Parking works closely with SecurityMetrics, our PCI-DSS ASV (Authorized Scanning Vendor), and QSA (Qualified Security Assessor) on maintaining PCI DSS Level 1 compliance status, reviewing current security trends and vulnerability risk mitigation, www.securitymetrics.com. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 43 ICS COMPLIANCE (ACDBE) International Card Solutions (“ICS”) is an African American owned and ACDBE-certified financial technology company providing payment acceptance solutions for every size business. Launched in 2017, ICS was founded with the mission to provide exceptional client service at below-market cost. Whether our clients serve 50 customers a week or 100,000 fans a night, we help businesses grow by offering seamless and secure payment acceptance solutions including: credit and debit card processing, online payments, POS solutions, ACH, gift cards, and solutions for emerging markets. At International Card Solutions, we support an array of businesses and organizations with our value-based strategic approach. Today, our geographical service footprint expands throughout the United States and Canada. We have defining solutions for the following industries including but not limited to parking, restaurants, retail, utilities, colleges/universities, healthcare, gaming, nonprofits, payroll, and many more. Our goal is to strategically partner with new and existing business owners. Among other bene fits, ICS brings value to clients by: (i) working to first understand their business needs, then designing a payment acceptance solution that increases their growth potential, and (ii) reducing their monthly transaction costs, thus creating instant savings for the business owner(s). Within our value-based business offering, we proactively help our clients maintain PCI compliance. Through our PCI compliance program, we offer our clients an enhanced and frictionless experience that includes a dedicated support team and proven administrative partner who works alongside an industry- leading, cloud-based information security platform. Our team performs the heavy lifting to protect our clients from card processing liability and provides the assurance that customer/cardholder information is protected. g) Implementing data capture and electronic reporting capabilities for downstream analysis via an application program interface (“API”) Power BI Analytics: LAZ Parking has created an internal Business Intelligence platform built on the Microsoft Power BI platform. This customizable solution creates dashboards to provide actionable and insightful data visualizations on your parking business including customized reporting, call center statistics, rate band/structure changes, traffic patterns, and parker distribution. LAZ BI shares a clear operating picture with our clients to easily identify trends and assist with decision making. It also sets the stages for the Airport to offer dynamic pricing in the future if the Airport so desires. Business Intelligence and Analytics Many operations today short-change their performance management activities due to the time wasted on manual tasks such as data collecting, validating and correcting data rather than spending adequate time on more important tasks of analysis. These often rely on systems ranging from spreadsheets to ERP solutions that are disconnected, outdated, static, insecure, completely dependent on IT, and lacking the performance and data reliability that are essential for today’s analytics. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 44 LAZ Parking’s Advanced Business Intelligence and Dynamic Reporting transforms all parking information and related data to establish a more dynamic, reliable performance management system. With over 17 years of Business Intelligence, Revenue Management and Pricing experience, LAZ Parking has established key metrics that enable us to measure progress towards key revenue and expense targets set by the City. The core underlying software used has long been an industry leading platform and it’s used by organizations large and small, from multinational corporations to smaller companies and public sector agencies. The software has been fully customized for the parking industry. Key highlights and strengths of our Business Intelligence & Analytics Tool are shown below: Business Intelligence with Advanced Predictive Analytics A Full-Service Offering Includes: 1. State of the art Business Intelligence tools with Dynamic Reporting/Dash Boarding & Ad-hoc Analysis 2. Advanced Analytics with industry leading Predictive/Forecasting Analytics 3. First of its kind dynamic Revenue and Yield Management Optimization tool for all products Including Transient and Pre-Booking products 4. Dedicated on-going product and price management support 5. Dedicated account management including initial and on-going training and technical support One source of information leads to: • Data integrity • Greater accuracy • Completeness of reporting • Speed to end user • Full end to end reconciliation • Tighter control and security • Easy smart phone & tablet • Automated data collections take place daily in an overnight process but can be set to run multiple times a day or near real time. Frequency will be decided on business requirements and on request. • Full data load and visibility of historical and live booking status including new, cancellations and amendments to bookings by product. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 45 • Information from any parking equipment can be connected. Real-time Valet equipment as well as number plate recognition systems that can all feed into central tool to help analyze staff activity, retrieval times and car movements at a granular level. • Feeds already established and developed from Apps, weather systems, CCTV and social media are available on request to enhance the complete customer experience and better understand trends and behavioral patterns. • As mentioned above, on-site data collection relating to cash banking and audit tickets will feed daily into the business intelligent system through on-line web daily cash reporting. With an automated connection to bank accounts and payment service providers the complete end-to-end reconciliation is automated with differences investigated daily. • All data sources are processed and loaded into LAZ Parking’s database though secure file transfer processes and bespoke API’s developed. h) Procuring, installing and supporting computer and network systems for implementation and management of the parking product, which are independent of EGE infrastructure Equipment: The PARCs system we will propose will help integrate all equipment, provide additional payment options, seamless integration with the CCC, LAZ BI as well as the PARC’s providers state of the art technology that will allow card access, license plate recognition at entry and exit as well as superior accountability. The equipment is available under a HaaS model of monthly payment by the Airport or outright purchase. Under the HaaS model the Airport would pay monthly for the equipment and all maintenance, software and hardware upgrades are included in the set monthly price. Under a CAPEX or outright purchase, LAZ parking is willing to provide the necessary funds for the new system under terms to be negotiated. Laz Systems and Applications • WebDCR – Transient parking application (cash and credit card transactions) • Paris/Subscriptions – Monthly parker application (cash, check, wires, and credit card transactions) • Epicor – General Ledger o Accounts Payable module (payment of Operating Expenses by check) o Accounts Receivable module (receipts in the form of checks or wires from customers) o ADP – Payroll application tracking all labor costs DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 46 i) Maintaining comprehensive management of cyber risk associated with the parking product for our guests and EGE business operations LAZ Parking utilizes two compliance standards to make up the cyber security program to mitigate cyber security risk. The first being PCI DSS Level 1 version 3.2.1, to meet this compliance standard LAZ Parking is audited and signed off on by a third-party Qualified Security Assessors (QSA) Security Metrics on an annual basis. Attached is the PCI Compliance Statement document to provide an overview of that program. The second compliance standard that is achieved is Service Organization Control (SOC) SSAE 18 Type 2 report. This standard is audited and signed off on by a third-party audit firm, CohnReznick LLC, annually in addition to the PCI DSS engagement. j) Curbside Security Compliance, Traffic Management, Customer Service Curbside Security Compliance LAZ Parking will work with the airport to build a curbside management program to ensure all patrons of the airport enjoy a safe and efficient curbside experience. LAZ will institute a curbside management program that improves the customer experience on the airport roadway, as well as do a complete review of all signage and wayfinding to ensure that guests understand their parking options, as well as drop -off and pick-up locations. LAZ Parking will manage and monitor the ground transportation operations that include airport patron, taxi cabs, commercial vehicles along with monitoring TNC vehicles. Additionally, LAZ Parking would recommend the use of Airport Parking Ambassadors on the curb at peak arrival/departure times to ensure that all guests have access to a helpful employee should an issue arise. This ambassa dor will ensure guests are proficiently loading and unloading, as well as keeping the flow of traffic moving in a safe, efficient manner. The LAZ Parking team will include an advanced system to keep traffic flowing smoothly with attentive airport ambassadors in order to ease travel for all users of the airport. Services provided will include taxi dispatch and traffic flow, commercial vehicle management, ground transportation management, overseeing the design and operations of a commercial AVI system along with providing curbside luggage assistance. Traffic Management The importance of traffic management and wayfinding signs when approaching any airport and on the front drive is imperative for guests, employees, and businesses. With proposed lot relocations at EGE to better fit the needs of travelers, further discussions will be made to ensure proper flow of traffic to minimize staff and help aid a congested front drive. In addition, the proposed ground transportation lot relocation and updated TNC operation should assist vehicle flow, creating less confusion for those receiving and providing ground transportation. The removal of the barriers currently surrounding the TNC lot will also assist in pedestrian access and overall aesthetics. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 47 LAZ will work diligently with EGE to observe peak travel times throughout the year to properly staff the parking and ground transportation operation. Constant adjustments will be made over time to find the proper balance regarding signage, lane usage, and lot access points. Lot rates and fees will also be analyzed to determine their direct impact on front drive congestion. Up until three years ago, ASE allowed parking on the front drive accompanied by very minimal costs for its short- term parking lot causing confusion and congestion and creating daily capacity issues in the lot. We assisted the airport with a plan to remove the parking spaces directly outside of the terminal to be replaced by drive-thru lanes and a rate change in the short-term parking lot. After some growing pains, these configurations remain, allowing for better traffic flow and more space in the short-term parking lot. This revised traffic pattern ultimately increased parking revenue in the process as well. Public buy-in is imperative with such changes at a smaller community airport such as EGE, and we will continue to listen to airport stakeholders and the public to ensure all parties’ needs are being met. Throughout the process, we want the Eagle County residents and businesses to see us as a part of the community, and ultimately as a partner to increase their travel experience. Customer service philosophy and approach. Our customers are at the top of our Organizational Chart. Unlike any other parking company, LAZ Parking believes in “Hire for Attitude, Train for Skill.” We hire people that are excited to come to work and that love to interact with the public and then we train them to put customers first. Every day, you will see this reflected in the way our employees treat customers with a smile, a greeting, a polished uniform, and a commitment to go the extra mile. At LAZ Parking, our people are our most important asset, and our culture is all about recognizing acts of value and excellence. Our employees are passionate about parking and about our customers, and we are eager to serve you. CUSTOMER SERVICE TRAINING LAZ Parking understands that customer service is the most important aspect of the experience of our operations. First and foremost, all our on-site personnel will be trained in compassionate and efficient service. They will also be trained in service recovery and trained to be able to help with directions. In addition to the training and support employees first get when being hired and screened to join the company, the manager will hold regular monthly meetings in which concerns are addressed with staff and issues that have arisen throughout the month and have been acted upon are brought up and addressed for training purposes should they ever occur again in the future. This creates a forum and collaborative working environment where staff are given the opportunity to offer suggestions on how to improve upon service offerings and approaches. Important and unique circumstances are then documented and incorporated into the on -site facility manual for reference and repeat training efforts should a change in staff occur. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 48 FIRST IMPRESSIONS Each contact we have with any patrons or employees is one of those "moments of truth" where impressions are formed, and we focus on this during training. Topics of focus include: ⚫ SMILE The ultimate first impression. It shows that you are happy and confident and makes other people smile. It can cheer them up, as smiling is contagious. ⚫ SPEAK FIRST This shows the customer you care and are confident. It makes them believe in you, that you will help them. ⚫ EYE CONTACT The highest form of human courtesy is listening. The best way to show people you are paying attention to them and that they are important is to look them in the eye. ⚫ FRIENDLY CONVERSATION It cements the positive experience you have already built. Friendly conversation is non-threatening, and you are making the initiative. MONITORING OUR SERVICE We will measure our service levels in a variety of ways to ensure satisfaction. The best two ways to measure customer service are secret shoppers and customer surveys. SECRET SHOPPERS An integral part of our quality assurance program is the use of third -party “secret shoppers” to audit the quality of our own staff’s customer service. The secret shopper verifies ticket and cash transactions and evaluates the facility’s overall appearance, cleanliness, lighting, attendants’ appearance, attendants’ attitude, and helpfulness. CUSTOMER SURVEYS Our proposed customer survey program was developed using best practices in the parking industry as well as other service industries. We recommend that these surveys be distributed regularly to measure our performance and provide suggested areas of improvement. We use Microsoft Forms so that surveys are easily customized, given via iPad in the field, and give us electronic results that can be linked to our BI tool. Our customer survey program can be physical survey cards, digital, mobile, or all the above. It was developed using best practices in the parking industry, as well as other service industries. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 50 FOLLOWUP Follow up is a Customer Relationship Management (CRM) platform that tracks customers’ issues, concerns, and communications. The benefit of the system is automated tracking of issues, as described below. We open a case and assign it to the appropriate manager. When the issue is resolved, the case is marked complete, automatically logged, and the customer receives a Follow up message. Follow up integrates with LAZ Business Intelligence to provide data visualizations of open cases, response times and other KPIs to analyze and hold us accountable to our own exemplary standard of customer service. We can generate reports, transfer reports to management electronically, trigger automatic follow-ups, collect statistical information, and track action taken. The benefit to you is detailed reporting and ensuring consistent follow-through. k) Ground Transportation and TNC compliance and enforcement rules and regulations GENERAL GROUND TRANSPORTATION MANAGEMENT With numerous airport locations managed by LAZ, we understand there are multiple ways to track and manage ground transportation. We also understand that we must be forward thinking in our approach at EGE to account for new technologies and opportunities regarding proper vehicle tracking and peer to peer transportation apps. At ASE, we have championed the approach of charging companies based on their usage. With the proper technology and proper traffic flow management, we would be able to accurately charge companies based solely on their usage which is fair and holds companies accountable across the spectrum. LAZ would manage all tracking equipment to assure accurate billings. In addition, with the approval of local authorities and commissions, LAZ would require all GT companies to complete a yearly application, as is industry standard, allowing for clear communications regarding airport regulations, documented insurance and liability requirements, fines, fleet lists, etc. One of the many successful changes we have initiated at ASE has been the method of traffic management. Mainly, the implementation of fees for dropping off guests in addition to picking up. This, paired with a rate change, has allowed ASE to increase Gross Revenue from ground transportation by over 200%. In addition to equipment tracking technologies, we would propose a simple lot relocation for all ground transportation companies, excluding TNC’s, to the parking lot directly to the right of the terminal. This lot already has existing fiber making the installation of new equipment seamless and is already in the best location for guests. This lot also has more than enough space to account for the different GT companies that service EGE and could be painted or signed to separate different companies and allow for the best use of space and traffic flow. This would also eliminate the need for a second staging area currently being used as a desirable paid parking location. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 51 TRANSPORTATION NETWORK COMPANIES (TNC’S) It is our understanding that an agreement with TNC’s is already in place with EGE. LAZ has long -standing relations with many different TNC’s and could formulate agreements similar to what is in place at ASE and EGE. TNC’s are generally tracked by Geo-fence technology which allows for easy relocation of pick-up, drop-off, and staging areas. We would work with EGE to formulate a plan for the most efficient and effective TNC traffic flow to allow for ease of use for drivers and guests. TURO Similar to TNC’s, peer to peer rental car apps are emerging. One familiar company is Turo. LAZ would also offer assistance managing Turo operations as these users require on-site parking. A plan for long-term success would be needed as this sector of rental vehicles is rapidly increasing. 8. Additional Information A) ACDBE Participation LAZ believes in supporting the communities we work in by supporting the local, small, and disadvantaged businesses in those communities. When LAZ forms a partnership with a disadvantaged company, we do not use those companies only to meet a point or percentage requirement for a contract. We utilize those businesses at our other properties to help support them and give them more opportunities for growth. We have included both a DBE Uniform firm (Image Concepts) and DBE Merchant Services firm (ICS). We estimate total spending with these firms to be greater than $30,000 annually. This will assist the Airport in meeting any federal ACDBE Goals. LAZ parking has meets or exceeds our ACDBE participation goals in all 22 of our airport contracts. Credit/Debit Card Processing ICS (International Card Solutions) Justin Clayborne, CEO ACDBE Certified Firm Uniforms Image Concepts Kelly Pond, President ACDBE Certified Firm B) The LAZ Parking Difference The LAZ WAY A Service Driven Philosophy to strengthen LAZ’s corporate culture, and to promote a consistent sense of teamwork across our national presence and 12,000+ employees, LAZ developed the MVP Program. MVP stands for Mission, Values and Practices. We believe that our company’s success is all about living the Mission. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | 6. Legal Issues 52 Our Mission is our Motto: “Create opportunities for our employees and value for our clients.” Create Opportunities for Employees We provide our employees with more than just a job. We provide them with opportunities to grow personally and professionally, and to advance within the organization. LAZ is proud of our employee achievements and their commitment to the company. Many members of our staff have spent their entire careers with our organization. The founders of LAZ, and most of our executive team, all started as parking attendants. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 65 Attachment II: Additional Standard Operating Procedure Information STANDARD OPERATING PROCEDURES Management, Staffing, And Scheduling Eagle County Regional Airport has an existing employee base from the existing parking operator. This base of employees has knowledge of the existing operation. We, as a company, always want to speak with the existing employee base and encourage them to continue their employment at the Airport with us as long as the Airport is satisfied with the employees' past performance. All existing employees will still be required to go through the LAZ onboarding process and must pass the pre-screening requirements as any other employee would. Staffing At The Highest Levels Of Experience LAZ Parking is committed to hiring the best-qualified applicants to staff our Airport operation and providing our employees with the resources necessary to maintain and improve their experience, skills and qualifications. Most of the positions are both safety sensitive and public trust positions that require a high degree of understanding of the unique needs of our customers. It is critical that our candidates possess a high level of integrity, are safety conscious, and have a good work ethic. LAZ Parking invests in our employees, and we work diligently to develop them as individuals. We continuously implement new strategies to attract as well as retain the very best employees in the marketplace. Building An Efficient Schedule Our schedule is based on ensuring that adequate resources are allocated for daily operations of the parking and shuttle operations. Once the passenger counts and flight schedules are analyzed, LAZ will build a proven parking and busing schedule for both the parking and shuttle operations to ensure that the load capacity for the bus operator’s entire shift remains at or near 50-60% of the bus capacity. With this ratio, the bus system will have adequate extra capacity to deliver the peak load requirements and keep the load utilization at a high level, which improves efficiency and lowers passenger wait time. Administrative As described above, LAZ Parking is prepared to provide all administrative services as outlined in the scope of services. This includes uniform use and selection, personnel background screening and hiring, invoicing, cash and credit card collection, tax remittance, standard operating procedures manuals, monthly/quarterly/annual reporting. Training Our new employee orientation program focuses on a variety of topics, including customer service. In addition, LAZ Parking facilitates ambassador training for all staff that interact with the public. We believe that our staff is an extension of the clients, municipalities, agencies, and cities where they work and live. Being well-versed in major attractions, directions, and amenities in the areas that visitors, newcomers, and tourists want to experience during their trip is essential for staff representing Eagle County Regional Airport. In addition, one of the key differentiators in the training that LAZ Parking provides to its staff is that we provide customized, location-specific programs to ensure our teams can readily assist patrons with questions. We have reserved a one-hour section in our LAZ orientation program to cover key facts and DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 66 information about the Airport that all employees should know. Managers meet with their teams daily to share important updates, as well as regularly test employees on the knowledge they learned in orientation. We also include in our training how to find answers to questions that are more obscure, and we hold employees accountable for never saying to patrons "I don't know," but, instead, "I'm happy to find that out for you.” In addition, we deploy custom eLearning lessons through our LAZ University Learning Center for topics such as "Helping Patrons Locate Vehicles" and "Understanding the Basics of Your Airport Location.” In these lessons (which run less than five minutes and are accessible via mobile phones), employees learn best practices for assisting airport patrons in the LAZ Way. Important and unique circumstances are then documented and incorporated into the on-site facility manual for reference and repeat training efforts should a change in staff occur. LAZ will provide our staff at Eagle County Regional Airport with all materials to remain consistent with OSHA requirements for working in the elements and in the heat (specifically water provisions, sunscreen, protection from heat/cold/rain). A competent well-trained workforce makes all the difference in providing reliable, professional services. LAZ Parking puts all job applicants through a rigorous pre -employment screening and background check process. Once they are part of the family, we provide e xtensive training, room for growth and other programs for development and support. HIRING & SELECTION LAZ Parking has a comprehensive pre-employment screening program in place to ensure only the most qualified candidates are chosen for employment. Our pre-screening techniques significantly reduce potential violence, theft, monetary loss, sexual harassment, and other workplace problems. PRELIMINARY PRE-INTERVIEW SCREENING. At the front-end of the process, LAZ Parking often uses a professional telephone interviewing service to pre-screen candidates before they are invited in for formal interviews. Hiring managers are trained in how to narrow down the potential pool of applicants to qualified individuals and how to thoroughly check employment and personal references. BACKGROUND CHECKS. All candidates for employment, prior to receiving an employment offer, must successfully pass a criminal background check. Depending on the preference of our client at any given location, candidates may also have to pass a pre-employment drug test. PRE-EMPLOYMENT DRUG TESTS. Pre-employment drug testing is required of all candidates for employment. We administer similar drug screening tests at all managed locations in which the client requests that we do. Orientation & Training We train our staff on all aspects of parking operations, both upon hire and throughout their careers. MENTOR SHADOWING. New employees are scheduled to work with an employee in the same job category 16 to 32 hours, based on manager and mentor evaluations. During the mentor shadowing process, the mentor reviews all important procedures within the cashier/valet training guide. This important step assists new employees in adjusting to the specific work environment and gives the new employee an example of acceptable work habits and teamwork. Mentors are chosen from the field of veteran employees based on their performance. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 67 LAZ UNIVERSITY. As we discussed in Section 4, we offer LAZ University for all employees. We believe that LAZ U provides a track for advancement for our staff and drives home the LAZ core belief of providing opportunity for our employees. Classroom Training LAZ Parking’s basic instructional program introduces each new employee to the fundamentals of parking. A comprehensive cashier/valet/maintenance training guide educates employees on guest/customer relations, vehicle handling, facility appearance standards, job performance techniques, and problem solving. LAZ Parking requires a minimum of 12 classroom hours of basic training before employees are permitted to start location specific duties. POLICIES & PROCEDURES MANUAL As part of the transition, we will customize a Standard Operating Policy & Procedures (SOPP) manual to specifically meet the contractual requirements and the scope of work at the Eagle County Regional Airport. The SOPP manual will be submitted to Eagle County Regional Airport management staff for approval no later than 60 days after the start date. The SOPP includes emergency procedures and will be adjusted as necessary to meet the dynamic and evolving parking operations. The emergency protocols are meant to be used as a general guideline when responding to an irregular or emergency. Items that will be covered in the SOPP to name a few will be: ⚫ Flight delays ⚫ Automobile accidents ⚫ Automobile fires ⚫ Grease and Oil spills ⚫ PARCS equipment breakdowns ⚫ Credit Card processing disruptions ⚫ Shuttle breakdown ⚫ Extraordinarily high passenger activity or demand surge ⚫ General injury and illness ⚫ Fire emergencies ⚫ Power Outage ⚫ Onsite medical emergency ⚫ Natural disasters – Earthquake, tornados, thunderstorms, etc. ⚫ Civil disturbances ⚫ Bomb threats ⚫ Hazardous materials Recruitment and training policies and procedures. HIRING & TRAINING At LAZ Parking we realize we are only as goo d as our people. Therefore, we are very particular about who we select to join the LAZ Parking Team. We have developed specific steps to attract and maintain quality people. We utilize several techniques to seek out and attract employees, which included some DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 68 of the following: employee referrals, local colleges, job fairs, businesses, local churches, advertising, senior citizen groups and local employment. The following policies will be administered to ensure that the airport will be of only the highest caliber. A summary of our intensive hiring process is explained in detail below: Preliminary Pre-Interview Screening At the front-end of the process, LAZ Parking conducts telephone interviewing by trained Human Resources professionals to pre-screen candidates before they are invited in for formal interviews. Hiring managers are trained in how to narrow down the potential pool of applicants to qualified individuals, and how to thoroughly check employment and personal references. Background Checks All candidates for employment, prior to receiving an employment offer, must successfully pass a criminal background check. Depending on the preference of our client at any given location, candidates may also have to pass a pre-employment drug test. Criminal Background Checks LAZ Parking utilizes the services of ADP Screening and Selection Services, to perform background checks (including criminal record searches) and SambaSafety, Inc. to perform motor vehicle record searches on all prospective entry-level and management candidates. Screening of all management- level candidates, including supervisors, specifically covers criminal records, motor vehicle driving infractions (if the positions involve driving), educational credentials and prior employment. Pre-employment Drug Tests Pre-employment drug testing is required of all manager candidates for employment. We administer drug screening tests at all locations per client requests. Screening Reduces Turnover and Improves Customer Relations Our hiring and pre-screening process helps us identify and retain qualified employees for the long-term, which, reduces turnover costs and gives our clients and parking customers the opportunity to establish the personal relationships and trust for a successful and profitable parking operation. Initial Employment All persons hired to work, full or part-time, become employees of LAZ, are required to conform to rules and regulations of LAZ and are expected to perform their duties in the best interests of LAZ and its customers. The Human Resources Department performs a criminal background check for all new hires and follows the guidelines set forth by state and local government. All new hires participate in LAZ Parking’s orientation program, which educates them on company policies, procedures, ethical, obligations, and employee benefits. Federal laws require that every employee must show proof of citizenship or a right-to-work document. At the start of employment, each employee is on probation for a period of 90 days, during which time the employee's performance, attendance, job skills, and attitude is carefully evaluated. If at any time during the probation period, the new employee fails to meet the requirements specified for the job, the employee may be terminated or offered another assignment. Employees must have self -confidence and a high level of self-esteem, must have good social skills, and must present a good personal appearance. Because LAZ believes that first impressions are lasting impressions, and because LAZ DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 70 The Parkology Academy is all about the parking business and several of the courses of Parkology are required of all LAZ staff before they begin work. Parkology begins with the fundamentals of LAZ, and then provides job-specific training for the various front-line positions. All new LAZ team members are given a comprehensive classroom-based orientation program. This includes reviewing the company’s policies and procedures, confirming company and employee expectations, and reviewing the employee benefits program. All our employees receive the LAZ Ultimate Hospitality Employee Handbook during Orientation. In addition, employees are presented with information concerning their specific responsibilities pertaining to the position for which they are being hired. They will also be given a thorough understanding of the specifics related to the parking operations, and the Owner’s expectations. Academy 2 –Leadership and Management The Leadership and Management Academy curriculum helps shape already exceptional LAZ/Ultimate people into LAZ/Ultimate leaders. Courses, eLearning Lessons, and Self-Directed Activities are aimed at developing skills needed to become an efficient and effective manager of employe es and operations. Integrated into this Academy is “7 Habits for Managers” program, which is based on the work of Dr. Steven R. Covey. This program is an intensive, application-oriented learning experience that focuses on the fundamentals of great leadership. Academy 3 –Professional Skills This Academy gives our LAZ leaders the Professional skills that will help them grow further in their current role or any future career path they may follow. The skills developed here serve to improve their performance across a broad range of competencies, ensuring that they are more effective in their daily duties and onwards in their lives. Professional Skills curriculum features more than 25 topics. Academy 4 –Client & Customer Relations Customer Service is at the core of everything that LAZ does. It is in our DNA. Academy 4 takes that critical notion further by extending exceptional Customer Service to include the Client. The curriculum of Academy 4 ensures that LAZ people are highly trained in Customer Service and that their leadership expertise carries over to how they work with client’s day to day. Corporate Planning and Development Expertise and Resources LAZ Parking has an extensive amount of corporate planning and resources available for all our Aviation clients. We are unique in that we not only have the typical support departments such as Human Resources, Legal, Insurance, and IT. But we also have a Reg ional and an Aviation group that no other Parking company can provide EGE. Both our Regional and Airport Offices provide additional support staff that is only a short drive away and can be on site in a short period of time should the need arise. LAZ also has a dedicated Airport Division who have over 100 years of combined Parking and Transportation management specific to Aviation. The Aviation team is active members in AAAE and have members on the Corporate Committee for the Great Lakes Chapter along with active participation in other AAAE Chapters. Our entire Teams’ goal is to exceed the Airport’s expectations and provide a DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 71 first in class parking operation for our mutual customers. We do this by being proactive and bringing new technology and recommendations to EGE and suggesting improvements. Our Team is looking to be a partner with EGE as we continue to come out of the pandemic and traffic continues to grow. As proof, we have included in our proposal not only your requested requirements for the operation but an alternate more technologically advanced method of operation that we have implemented at other Airports. With this alternate method we will provide a much greater financial return to the Airport. These are the types of corporate resources that we bring to EGE. Quality Control Procedures Including Financial Management and Revenue Control Systems. FINANCIAL CONTROLS At LAZ parking, we take our duty to protect client revenues seriously. Our commitment to the protection of our client’s revenues begins with our audit team. Our team is over twenty members strong, with regional auditors residing in each region across the US, supported by specialists in our corporate headquarters in Hartford, Connecticut. We dedicate 2.7 million dollars per year to support our audit program. An impressive figure, but it is not just about how much money we spend, it’s about the team, the use of technology , and our effectiveness in continually improving the quality of our operations. The information gathered in our audits is not only used to fix specific deficiencies in the location being audited; we use that information to steer personnel decisions, develop training modules , and manage resources. Our audit department works closely with our training, human resources, and IT departments. It is all about collaboration with an eye towards improving our operations. Our customized software connects our banks to our revenue reporting system to automate the process of reconciling cashier reports to cash and credit card deposits received in our bank. Our dedicated team of revenue auditors monitors the variances identified by our software daily and acts quickly to resolve variance issues. Our operational audits utilize a sophisticated software program to collect data. Each li ne item of the audits are scored numerically. The software captures the scores in a database which provides the ability to slice and dice the results by, type of operation, sections of audit, line items in the audit. We can assess performance by local teams, regions or across the organization. The visibility and accountability brought about by the dashboard reporting drives a pro-active approach to managing our operations. AUDIT AND REPORTING PROCEDURES LAZ Parking has several types of audits it performs on a regular basis. These include: ⚫ Routine Audits ⚫ Petty Cash Audit (If applicable) ⚫ Unannounced Audits and Spot Audits ⚫ Internal Audits ⚫ Secret Shopper ⚫ Customer Surveys DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 72 Stringent revenue control is critical for LAZ because we manage millions of dollars of clients’ revenue and must ensure revenue integrity. LAZ prides itself on ensuring we implement streamlined separation of duties, cash handling procedures, and audit procedures. Because the function of auditing is so important, we have a Corporate Operational Audit Department. One of the many roles of the Operational Audit Department is to conduct both scheduled and unannounced audits. Significant findings are reported to the client, and corrective actions are taken immediately. Operational audit is a crucial function to add value and improve an organization’s operations. It assists a company in providing a systematic, disciplined approach to improve the effectiveness of risk management and financial control. The audit department reviews and investigates financial data, systems, policies, procedures, and internal controls to ensure that record keeping is accurate, and controls are in place. SPOT AUDITS Spot audits will be performed on a regular, but unscheduled basis. This spot audit will include a physical ticket count, a detailed calculation for all tickets, a corresponding automated audit trail from the parking revenue control equipment, and cash deposit reconciliation. SHIFT REPORT AUDIT ⚫ Tracking opening/closing ticket numbers, shift number, date ⚫ Verification that revenue collected is accurate and reported correctly ⚫ Validated ticket information, deposit information ⚫ Confirmation that no-charge and voided tickets are accounted for and properly explained ⚫ All information is compared to the register report/revenue control equipment ⚫ All information must have appropriate backup (credit card, deposit slips, etc.) ⚫ Once audited, keyed into Monthly Revenue Recap and provided to auditors SECONDARY AUDIT Secondary Audits are performed on-site by a Regional Auditor. Once all information is gathered, a report is compiled and sent to the Operations Manager, the Portfolio Manager, and the General Manager, with copies to the Regional Vice President and Regional Controller. The Manager then has ten business days to respond to the findings of the audit. This audit confirms that cashiers, supervisors, and managers are following LAZ Parking procedures. Training is provided at the time of the audit if necessary, or a training session is scheduled for a date in the near future. Types of Secondary Audits are as follows: MONTHLY KEYCARD AUDIT ⚫ Compares activated cards to billed and paid cards for any access cards issued ⚫ Verifies authenticity of no-charge keycards ⚫ Ensures cardholder database is accurate, including license plate information PARKING FACILITY AUDIT ⚫ Operations personnel are in compliance with separation of duties policy ⚫ In-depth property review ⚫ Correct and visible posted rates ⚫ Entrance / exit lighting is in good condition and provides a well-lit environment ⚫ Parking and pedestrian areas are free of trash and debris DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 73 ⚫ Striping is visible and overall aesthetics are reviewed ⚫ PARCS and other systems are clean, presentable, working, and secured ⚫ Parking office clean and organized; safe is locked and all procedures followed ⚫ All staff groomed, presentable, in uniform/name tags, driving safely, and using time clock REVENUE RECONCILIATION Activity generated by the location’s revenue control equipment is reconciled and recorded by attendants located in the field using the WebDCR (“Daily Cash Receipts”) application. A LAZ Home Office accountant has access to the bank account and is responsible for reconciling the source activity to the bank account and ensuring that deposits recorded by the field are actually received and accurately recorded in the system applications and underlying financial statements. Exceptions are researched with the field and reconciled accordingly. As part of the monthly accounting and reporting, managed bank accounts are reconciled by the accountant using the T-Recs application prior to the activity being posted to the G/L. A complete compilation of monthly activity is summarized in a comprehensive financial report package, which includes relevant schedules, reports, and supporting documentation. T-Recs is an automated bank reconciliation software that auto-matches internally generated transactions created in the various LAZ systems and applications (see listing below) to the respective bank account (see banking institutions below) and related activity and transactions, which are downloaded in a formatted BAI file. The reconciliation process is performed for individual locations that have a dedicated bank account established for all sources of revenues/deposits and expenses/disbursements. Bank reconciliations are performed monthly as part of the monthly accounting and reporting for locations under management contracts. LAZ SYSTEMS AND APPLICATIONS ⚫ WebDCR – Transient parking application (cash and credit card transactions) ⚫ Paris – Monthly parker application (cash, check, wires, and credit card transactions) ⚫ ADP – Payroll application tracking all labor costs ⚫ Epicor – General Ledger o Accounts Payable module (payment of Operating Expenses by check) o Accounts Receivable module (receipts in the form of checks or wires from customers) VARIANCE ANALYSIS Variance analysis is conducted on a weekly and monthly basis for both revenue and expenses. Variance analysis is a group process including the Facility Manager, the regional General Manager, and the regional Controller. Each individual involved is asking two basic questions: 1. Why was revenue higher or lower than budget? 2. Why were expenses higher or lower than budget? This analysis is a three-step process: Step 1: Obtain an Excel version of the FRx Monthly Income Statement (P&L), including Actual vs. Budget with Variance for the Month and YTD. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 74 The regional accountant responsible for completing the location’s monthly reporting will provide the Excel file with a draft copy of the monthly financial report, which is reviewed and approved by the Facility Manager. The Income Statement – Monthly Trend may also be used as part of the review of Actual vs. Budget variances to explain variances that are primarily due to timing. Furthermore, a comparative (Year over Year) Income Statement may be used as part of the analytics and documentation process. Step 2: Review the Income Statement - Actual vs. Budget file, which includes highlighted variances for all line items that represent a variance using a threshold of +/- $5,000 and 5% (as an example). Variances with positive amounts are “favorable” or “outperformed budget” whereas variances with negative amounts are “unfavorable” or “exceeded budget” (expenses). Thresholds may vary; however, levels are typically set at $10k and 10%; or $5k and 5%, depending on the volume and activity, as well as the decision made by the client or location Facility Manager of what items require explanation. ⚫ Line items with variances that exceed the thresholds that are not budgeted should be explained. ⚫ Explanations need to be provided for the current month and year to date results. Step 3: When documenting and explaining variances, the analysis will be clear, concise, and complete. The response must support why the actual result was favorable or unfavorable when compared to the budget. ⚫ Variances will be shared with the Client monthly or as otherwise directed. MONTHLY REPORTING AND FINANCIALS LAZ Parking employs over 20 management accountants in the Hartford, Connecticut Home Office, including dedicated management accountants who work directly with the local team to ensure that client monthly reporting packages are delivered on time and with accuracy. A benefit of working with LAZ Parking is the flexibility in creating a reporting package that delivers to the owner a package that contains only the pertinent information a client desires. We have included an outline below sample reporting package. In completing the monthly accounting procedures, the CRS team utilizes best practices, controls, and procedures to ensure that client revenues are tracked, reported, and reconciled accurately. The team members also utilize a comprehensive mix of enterprise and custom open-source applications, including Epicor, Doc-Link, IntegraPark - Paris, as well as a custom developed web-based Daily Cash Reporting (WebDCR). Monthly accounting transactions from all transactional sources, including banking and financial institutions are integrated, matched, and reconciled using T-Recs Enterprise total reconciliation solution. End user reports are generated using FRx or SQL Server Reporting Services (SSRS) and accessible by clients through a private and secure online portal. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 75 Although the department has standardized client reporting, there is flexibility to offer financial reports in formats that are tailored to each client to include all desired relevant financial and operational content. The Client Services List summarizes all available financial related report contents that may be included in a monthly report. Although all reports do not typically include every item listed, clients are consulted prior to transition to develop the appropriate content and information to provide each month. The accountants work closely with the field operations teams to develop any additional KPI’s and non-financial data that may be required to be included in the monthly report. In completing the monthly accounting procedures, the department utilizes best practices, controls, and procedures to ensure that client revenues are tracked, reported, and reconciled accurately. We utilize a proprietary Daily Cash Reporting (DCR) report that tracks revenues by type and detailed deposits tha t allow for efficient and accurate reconciliation. RECORD KEEPING LAZ Parking has developed a comprehensive Records Management and Retention program that is administered through our Operational Integrity and Audit Department in concert with our Regional Of fices. Included within this program is a designated Records Administrator that is assigned to the Midwest Region. The program is designed to address records management and retrieval policies on a corporate basis and specific to individual contract requirements. As many of our municipal and government clients have more stringent record retention policies, our program is tailored to meet the individual contract requirements and are detailed as part of our Standard Operating Procedures. As part of our transition efforts, the Records Management Plan (As part of our SOP) will be submitted for approval to the City after the award of the contract, anticipated to be at the Post Award Meeting. The Records Management Plan address the individual storage requirements for each type of record including the required length of retention, the physical location of the storage facility, digital storage requirements as permitted, and the specific retrieval process including request procedures and authorization to access records. The plan will also identify any and all employees that are responsible for DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 Parking and Ground Transportation Management Services Request for Qualifications | Eagle County Regional Airport | Attachments 76 the administration of records. The number of employees involved in the record control and retention process will be minimized too as few as possible. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 22 EXHIBIT C PARCS Equipment List & Amortization Chart (if required) (To be included once installation and improvements are completed) DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 23 EXHIBIT D Approved Parking Operations Budget for First Year of Agreement (6/1/23 – 5/31/24) Revenue Year 1 Annual Revenue 952,739 Expenses Year 1 Payroll Manager 60,000$ Asst. Manager 40,000$ Overtime 1,200$ Bonus (10%/5%)8,000$ Subtotal Wages 109,200$ Workers Comp 6,465$ Payroll Tax Expenses 13,377$ Total Wages 129,042$ Health & Benefits 16,111$ 401K -$ Total All Employee Cost 145,153$ Operating Expenses Uniforms (ACDBE) 1,000$ Credit Card Processing 28,582$ Office Supplies 1,200$ General Supplies 1,200$ Tickets, CC Paper 1,500$ R&M Equipment (T2) 7,600$ R&M Intercoms and video 1,200$ Enforcement (MAX - PRRS) Workers Comp Claims 6,465$ GL & GKLL 9,527$ Performance Bond 6,000$ PARCs R&M 4,000$ Call Center 21,900$ Annual Certification of Fees/Audit/Shopper 6,000$ Vehicle 1,200$ Cell Phone & Internet 4,800$ Office Equipment 1,200$ Start up 15,000$ Subtotal - Operating 118,374$ Total All Expenses 263,527$ DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 24 EXHIBIT D (cont…) Approved Terminal Curbside Manning Budget for First Year of Agreement (6/1/23- 5/31/24) Expenses Year 1 Payroll Curbside 162,448$ Overtime 4,873$ Bonus ($200 per employee)2,693$ Subtotal Wages 170,015$ Workers Comp 10,065$ Payroll Tax Expenses 20,827$ Total P/R Burden 30,892$ Total All Employee Cost 200,906$ Operating Expenses Uniforms (ACDBE) 1,347$ Office Supplies 1,000$ General Supplies 1,000$ Workers Comp Claims 10,065$ GL & GKLL 5,100$ Cell Phone & Internet 1,200$ Office Equipment -$ Body Cameras 3,000$ Recruitment & Training 4,040$ -$ Subtotal - Operating 26,752$ Total All Expenses 227,658$ DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 25 EXHIBIT E FAA REQUIRED PROVISIONS CIVIL RIGHTS NON-DISCRIMINATION 1. COMPANY agrees to comply with pertinent statutes, Executive Orders and such rules as are promulgated to ensure that no person shall, on the grounds of race, creed, color, national origin, sex, age, or disability be excluded from participating in any activity conducted with or benefiting from Federal assistance. If COMPANY transfers its obligation to another, the transferee is obligated in the same manner as COMPANY. This provision obligates COMPANY for the period during which the property is used or possessed by COMPANY and the Airport remains obligated to the FAA. This provision is in addition to that required by Title VI of the Civil Rights Act of 1964. 2. During the performance of this Agreement, COMPANY for itself, its assignees, and successors in interest, agrees to comply with the following non-discrimination statutes and authorities: A. Title VI of the Civil Rights Act of 1964 (42 USC § 2000d et seq., 78 stat. 252) (prohibits discrimination on the basis of race, color, national origin); B. 49 CFR part 21 (Non-discrimination in Federally-assisted programs of the Department of Transportation—Effectuation of Title VI of the Civil Rights Act of 1964); C. The Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970, (42 USC § 4601) (prohibits unfair treatment of persons displaced or whose property has been acquired because of Federal or Federal-aid programs and projects); D. Section 504 of the Rehabilitation Act of 1973 (29 USC § 794 et seq.), as amended (prohibits discrimination on the basis of disability); and 49 CFR part 27; E. The Age Discrimination Act of 1975, as amended (42 USC § 6101 et seq.) (prohibits discrimination on the basis of age); F. Airport and Airway Improvement Act of 1982 (49 USC § 471, Section 47123), as amended (prohibits discrimination based on race, creed, color, national origin, or sex); G. The Civil Rights Restoration Act of 1987 (PL 100-209) (broadened the scope, coverage and applicability of Title VI of the Civil Rights Act of 1964, the Age DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 26 Discrimination Act of 1975 and Section 504 of the Rehabilitation Act of 1973, by expanding the definition of the terms “programs or activities” to include all of the programs or activities of the Federal-aid recipients, sub-recipients and contractors, whether such programs or activities are Federally funded or not); H. Titles II and III of the Americans with Disabilities Act of 1990, which prohibit discrimination on the basis of disability in the operation of public entities, public and private transportation systems, places of public accommodation, and certain testing entities (42 USC §§ 12131 – 12189) as implemented by U.S. Department of Transportation regulations at 49 CFR parts 37 and 38; I. The Federal Aviation Administration’s Nondiscrimination statute (49 USC § 47123) (prohibits discrimination on the basis of race, color, national origin, and sex); J. Executive Order 12898, Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations, which ensures nondiscrimination against minority populations by discouraging programs, policies, and activities with disproportionately high and adverse human health or environmental effects on minority and low-income populations; K. Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency, and resulting agency guidance, national origin discrimination includes discrimination because of limited English proficiency (LEP). To ensure compliance with Title VI, you must take reasonable steps to ensure that LEP persons have meaningful access to your programs (70 Fed. Reg. at 74087 to 74100); L. Title IX of the Education Amendments of 1972, as amended, which prohibits you from discriminating because of sex in education programs or activities (20 USC 1681 et seq). 3. COMPANY, including personal representatives, successors in interest, and assigns, as a part of the consideration hereof, does hereby covenant and agree, as a covenant running with the land, that (1) no person on the ground of race, color, or national origin, will be excluded from participation in, denied the benefits of, or be otherwise subjected to discrimination in the use of said facilities, (2) that in the construction of any improvements on, over, or under such land, and the furnishing of services thereon, no person on the ground of race, color, or national origin, will be excluded from participation in, denied the benefits of, or otherwise be subjected to discrimination, (3) DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 27 that COMPANY will use the premises in compliance with all other requirements imposed by or pursuant to the list of non-discrimination acts and authorities, as enumerated in the preceding subsection. In the event of breach of any of the above nondiscrimination covenants, COUNTY will have the right to terminate this Agreement and to enter or re-enter and repossess said land and the facilities thereon, and hold the same as if the Agreement had never been made or issued. 4. During the performance of this Agreement, COMPANY, for itself, its assignees, and successors in interest, agrees as follows: A. Compliance with Regulations: COMPANY (hereinafter includes consultants) will comply with the Title VI List of Pertinent Nondiscrimination Acts and Authorities, as they may be amended from time to time, which are herein incorporated by reference and made a part of this contract. B. Nondiscrimination: COMPANY, with regard to the work performed by it during the Agreement, will not discriminate on the grounds of race, color, or national origin in the selection and retention of subcontractors, including procurements of materials and leases of equipment. COMPANY will not participate directly or indirectly in the discrimination prohibited by the Nondiscrimination Acts and Authorities, including employment practices when the contract covers any activity, project, or program set forth in Appendix B of 49 CFR part 21. C. Solicitations for Subcontracts, including Procurements of Materials and Equipment: In all solicitations, either by competitive bidding or negotiation made by COMPANY for work to be performed under a subcontract, including procurements of materials, or leases of equipment, each potential subcontractor or supplier will be notified by COMPANY of contractor’s obligations under this Agreement and the Nondiscrimination Acts and Authorities. D. Information and Reports: COMPANY will provide all information and reports required by the Acts, the Regulations, and directives issued pursuant thereto and will permit access to its books, records, accounts, other sources of information, and its facilities as may be determined by COUNTY or the FAA to be pertinent to ascertain compliance with such Nondiscrimination Acts and Authorities and instructions. Where any information required of a contractor is in the exclusive possession of another who fails or refuses to furnish the information, COMPANY will so certify to DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 28 COUNTY or the FAA, as appropriate, and will set forth what efforts it has made to obtain the information. E. Sanctions for Noncompliance: In the event of COMPANY’S noncompliance with the non-discrimination provisions of this Agreement, COUNTY will impose such contract sanctions as it or the FAA may determine to be appropriate, including, but not limited to, cancelling, terminating, or suspending this Agreement, in whole or in part. F. Incorporation of Provisions: COMPANY will include the provisions of this subsection in every subcontract, including procurements of materials and leases of equipment, unless exempt by the Acts, the Regulations, and directives issued pursuant thereto. COMPANY will take action with respect to any subcontract or procurement as COUNTY or the FAA may direct as a means of enforcing such provisions including sanctions for noncompliance. Provided, that if COMPANY becomes involved in, or is threatened with litigation by a subcontractor, or supplier because of such direction, COMPANY may request COUNTY to enter into any litigation to protect the interests of COUNTY. In addition, COMPANY may request the United States to enter into the litigation to protect the interests of the United States. DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35 29 EXHIBIT F Certificate of Insurance DocuSign Envelope ID: BEEFE468-394B-4168-A4F7-8BE3BBF64A35