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HomeMy WebLinkAboutC02-303 ServiceMaster of Vail_ECATtl.0z 303, --- %a 11-.W `. EAGLE COUNTY AIR TERMINAL CORPORATION AGREEMENT FOR JANITORIAL SERVICES THIS AGREEMENT is made this 1z 6- day of �) 0 V q-- V1 b E K 2002, by and between the Eagle County Air Terminal Corporation (hereinafter "ECAT"), and ServiceMaster of Vail (hereinafter "Contractor"). WITNESSETH WHEREAS, ECAT is the owner, constructor, and operator of the new passenger terminal building ("Terminal Building") located at the Eagle County Airport; and WHEREAS, ECAT desires to maintain the appearance and cleanliness of the Terminal Building by engaging the services of Contractor. AGREEMENT NOW, THEREFORE, in consideration of the mutual promises hereinafter set forth, ECAT and Contractor agree as follows: 1. TERM. The term of this Agreement shall commence on November 20, 2002, and continue through October 31, 2003, unless earlier terminated as set forth herein. 2. OPTION TO RENEW. Provided that Contractor is not in default under the then current term of this Agreement, by September V of each year the term may be automatically extended for an additional one year term, not to exceed a total of two extensions (that is, not beyond October 31, 2005). Such extensions shall be subject to the same terms and conditions as set forth in this Agreement. Either party may give the other written notice, not later than the September V preceding the expiration. of the then current term, of its intent not to extend this Agreement. 3. SCOPE OF WORK. Contractor shall provide all manpower, tools, equipment, supplies and materials needed to perform the cleaning and janitorial requirements for the Eagle County Air Terminal Building at the Eagle County Regional Airport. Contractor's proposal dated September 26, 2002 is incorporated as part of this Agreement and attached hereto as Exhibit A. During the time the Terminal is open for commercial air service, cleaning shall be performed according to the Cleaning Schedule attached hereto as Exhibit B, Task Schedule, and C:\WI NDOW 5\TEM P\Janitorl.wpd -'ate \Wwr� incorporated herein by reference. A thorough cleaning will be provided 7 days a week, holidays included, at night after the Terminal is closed. Contractor will have personnel provide continual cleaning and janitorial services, including but not limited to: (1) cleaning and stocking restrooms with sufficient frequency that users are always assured a clean facility with adequate supplies; (2) empty trash receptacles with sufficient frequency such that they do not fill; (3) monitor the Terminal Building for spills and clean spills promptly after they occur; (4) continuously clean indoor and outdoor public areas of the Terminal Building from 7:00 a.m. to 7:00 p.m. every day the Terminal is open, holidays included. Cleaning performed while the Terminal Building is open to the public shall be performed with an emphasis on minimizing impacts from noise, dust or other cleaning effects on the traveling public and the Terminal tenants. Contractor will perform such additional cleaning and janitorial services as may be requested by ECAT, such additional work to be billed as set forth in Paragraph 4 hereof. In addition to the terms of Paragraph 6 hereof, Contractor shall provide and maintain at a location requested by ECAT a log or logs for recording communications between Contractor and its employees and between Contractor and ECAT. Contractor shall require its employees to record notes of unusual conditions observed or unusual cleaning activities performed. ECAT will make periodic inspections of the Terminal Building and exterior public areas which are the subject of this Agreement, to ensure the completeness and quality of the performance of the work as described herein. If the work is deficient, in the sole opinion of ECAT, ECAT shall notify Contractor in writing. The notice may be given through a notation in the Contractor's Log(s). Notwithstanding the terms of Paragraph 5, Contractor shall have ten (10) days from the date of such notice to correct any identified deficiency. In the event that Contractor fails to remedy the deficiencies to the satisfaction of ECAT, ECAT shall have the right to immediately terminate this Agreement. ECAT and Eagle County shall not be liable for any expenses or damages caused by such termination. Contractor will supply all toilet paper, paper towels, soap, trash liners, or other supplies which may be required for the traveling public. All supplies will be of quality material. ECAT will provide, where possible in the building, space to store supplies and equipment. Such storage areas may be locked, if ECAT's representative is provided with access. ECAT will provide dumpsters and trash pick up. 4. PAYMENT. ECAT agrees to pay the Contractor monthly at the prices set forth on the Pricing Analysis attached hereto as Exhibit C and incorporated herein by reference. Contractor shall invoice ECAT not later than the first business day of each month, for the current CAWINDOWSWEMPUanitorial Contract 2002.wpd 2 !, W "psi month, and payment shall be due by the 15" (or the first business day thereafter.) To the extent that ECAT has requested additional services, such services shall be identified and itemized based upon the rates set forth in the Pricing Analysis. Contractor shall separately identify charges for services to the food/beverage concessionaire's area and charges to the respective airline's exclusive use spaces. The Pricing Analysis is based upon the level of activity at the Terminal from the flights scheduled from the 2001 to 2002 ski season, a copy of which is attached hereto and is marked as Exhibit D. In the event that the level of activity during the year (passengers or airlines using the Terminal, days per week the Terminal is operating, hours per day and hours of the day the Terminal is operating) changes materially, the parties will negotiate an increase or decrease in the monthly compensation for the scope of work. 5. TERMINATION. Either party may, in its sole discretion, terminate this Agreement, with or without cause. Such party may do so upon thirty (30) days written notice to the other party. Upon such termination each party shall be relieved of any obligations under this Agreement. 6. CONTRACTOR'S REPRESENTATIVE. Contractor shall keep a single person as its designee for ECAT's contact with respect to Contractor's performance of this Agreement. Contractor hereby designates Dan Manzanares, 970-328-4444, P.O. Box 410 Eagle, CO 81631, as that person, but Contractor may hereafter change the designation by written notice to ECAT. 7. SECURITY. The Airport is subject to an Airport Security Plan and to certain rules and regulations regarding Airport security. The plan, rules, and regulations may change from time -to -time. Contractor and all of its employees and agents shall at all times be responsible for knowing and for complying with plans, rules, and regulations as they presently exist and as they may be modified and supplemented hereafter. If requested, persons working inside the Airport perimeter will submit to a Criminal History Records Check (CHRC) or successfully complete a ten year employment history investigation to be performed by the Eagle County Airport Administration pursuant to the requirements of the Transportation Security Administration (TSA). Upon Airport's completion of the CHRC or acceptance of the satisfactory ten year employment history investigation, each employee will undertake SIDA training from Airport Administration and pass the Airport's SIDA test. If issued security access media, employees must have access media clearly visible above the waist at all times when working inside the Airport perimeter during commercial airline season. CAWINDOMTEMPWanitorial Contract 2002.wpd 3 ` w All employees must wear identification badges from the Contractor, access media or other airport badges, and a uniform which identifies them as employees of the Contractor. Contractor will be responsible for collecting all issued access media, badges, and proximity cards upon the termination of any employees. All SIDA badges and proximity cards must be returned at the end of the commercial air service season or upon their expiration. 8. PARKING. Contractor's employees shall park in the parking areas designated for Terminal employee parking. 9. CUSTOMER SERVICE. Positive customer service is an extremely important component of the success and operation of Eagle County Airport. As such, ECAT as the owner, operator of the Terminal requires that all users of terminal facilities be treated with respect and courtesy. In rendering its services, Contractor shall comply with the highest standards of customer service to the public. Contractor shall, as part of its training program, reflect these values and train each employee prior to them providing janitorial services in the Terminal. Contractor shall maintain a close check over its employees to ensure the maintenance of these high standards of customer service and professionalism, the performance of such obligation to be determined at the sole discretion of ECAT. In the event that ECAT finds these standards of customer service are not being met by the Contractor, ECAT may terminate this Agreement, in whole or in part, upon providing thirty (30) days' written notice to the Contractor. 10. INSURANCE AND BONDS Contractor's Insurance. The Contractor shall purchase and maintain during the term of this Agreement insurance in the following types and coverages protecting it, ECAT, and Eagle County (with ECAT and the County named as additional insured) from claims which may arise out of or result from the Contractor's operations under this Agreement, whether such operations be by Contractor or by any subcontractor or by anyone directly employed by any of them or by anyone for whose acts any of them may be liable: A. Workmen's Compensation in amounts and coverages required by Colorado law shall be carried, including coverage for disability, for all persons performing services under this Agreement. B. Employer's Liability in the minimum amount of the larger of (a) $150,000 per person/$600,000 per occurrence or (b) the maximum amounts of County's liability specified in the Governmental Immunity Act, C.R.S. § 24-10-101 et seq. C. General Liability Coverage. Contractor agrees to secure at its own expense, and to keep in force at all times during the Term hereof, Comprehensive General CAWINDOWSUEMPWanitorial Contract 2002.wpd 4 \VWV Liability Insurance in the minimum amount of One Million Dollars ($1,000,000.00) bodily injury and property damage combined single limit each occurrence. The required insurance coverage also shall include Personal Injury, Blanket Contractual Coverage for this Agreement, and Independent Contractors Coverage. D. Comprehensive Motor Vehicle Insurance in the minimum amounts of $150,000/$600,000 for bodily injury, and $50,000 for property damage, each occurrence. Subcontractors' Insurance. Before permitting any of its subcontractors to perform any work under this Agreement, Contractor shall either (1) require each of his subcontractors to procure and maintain, during the life of his subcontract, insurance which meets the requirements for the Contractor herein, or (2) provide for insurance of the Subcontractor in Contractor's own policies. Surety Bonds. Each employee performing work hereunder shall be bonded in an amount of $1,000 to the benefit of SCAT. Certificates of Insurance/Bond. Certificates of Insurance acceptable to ECAT shall be filed with ECAT prior to commencement of the work. These Certificates shall contain a provision that coverages afforded under the policies will not be canceled until at least fifteen days prior written notice has been given to ECAT and Eagle County. Contractor shall not permit any of its subcontractors to start work until all required insurance have been obtained and certificates with the proper endorsements have been filed with ECAT. Failure of the Contractor to comply with the foregoing insurance requirements shall in no way waive ECAT's rights hereunder. 11. INDEMNIFICATIONS AND NON -LIABILITY EXCEPTIONS. Contractor hereby agrees to release and indemnify and save harmless ECAT and Eagle County, its officers, agents and employees from and against any and all loss of or damage to property, or injuries to or death of any person or persons and Contractor shall defend, indemnify and save harmless ECAT and Eagle County, its officers, agents and employees from any and all claims, damages, suits, costs, expenses, including attorneys fees, liability actions, penalties or proceedings of any kind or nature whatsoever, including workers' compensation claims, of or by anyone whomsoever, in any way resulting from, or arising out of, directly or indirectly, its operations under this Agreement including act and ommissions of officers, employees, representatives, suppliers, subcontractors and agents of Contractor. CAWINDOWSUEMPWanitorial Contract 2002.wpd 5 `M� 12. INDEPENDENT CONTRACTOR STATUS. Contractor, and any agent, employee, or servant of Contractor shall be deemed to be an independent contractor and not an employee, agent, or servant of ECAT or Eagle County. Contractor is not required to offer services exclusively to ECAT under this Agreement. Contractor may choose to work for other individuals or entities during the term of this Agreement, provided that the basic services and deliverable products required under this Agreement are submitted in the manner and on the schedule defined under this Agreement. Contractor warrants that all work produced will conform to all applicable industry standards of care, skill and diligence in the performance of Contractor's obligations under this Agreement. Contractor shall not attempt to oversee or supervise the work or actions of any ECAT or Eagle County servant or agent in the course of completing work under this Agreement. Contractor, its employees or agents are not entitled to any Workers' Compensation benefits through ECAT or Eagle County and Contractor is responsible for payment of any federal, state, FICA and other income taxes. 13. ASSIGNABILITY. Contractor may not assign, delegate or subcontract this Agreement or any part thereof or any work thereunder without the written consent of ECAT. Unless specifically stated to the contrary in any written consent to an assignment, no assignment will release or discharge the assignor from any duty or responsibility under this Agreement. 14. GOVERNING LAW AND JURISDICTION. This Agreement and all disputes arising hereunder shall be governed by the internal laws of the State of Colorado and the parties agree that venue and jurisdiction over any claim arising from this Agreement shall lie in the courts of the Fifth Judicial District of Colorado. In the event of litigation, the prevailing party shall be entitled to attorney's fees and costs. 15. SEVERABILITY. It is understood and agreed by and between the parties that if any covenant, condition or provision contained in this Agreement is held to be invalid by any court of competent jurisdiction, or otherwise appears to be invalid, such invalidity shall not affect the validity of any other covenant, condition or provision herein contained; provided however, that the invalidity of any such covenant, condition or provision does not materially prejudice either party in its respective rights and obligations contained in the remaining valid covenants, conditions and provisions of this Agreement. The terms and provisions of this Agreement shall be binding upon Contractor, its successors and assigns and shall inure to the benefit of the County, its successors and assigns. CAWINDOMTEMPWanitorial Contract 2002.wpd 6 `40� 16. NONWAIVER OF RIGHTS. No waiver of default by either party of any of the terms, covenants, and conditions hereof to be performed, kept and observed by the other party shall be construed, or shall operate as a waiver of any subsequent default of any of the terms, covenants, or conditions herein contained, to be performed, kept and observed by the other party. 17. ENTIRE AGREEMENT. This Agreement, together with all exhibits attached hereto, constitutes the entire agreement between the parties hereto and all other representations or statements heretofore made, verbal or written, are merged herein, and this Agreement may be amended only in writing, and executed by duly authorized representatives of the parties hereto. 18. APPROPRIATION LIMITATION. Notwithstanding anything to the contrary contained in this Agreement, ECAT or County shall have no obligations under this Agreement, nor shall any payment be made to Contractor in respect of any period after any December 31 of each calendar year during the term of this Agreement, without an appropriation therefore by County in accordance with a budget adopted by the Board of County Commissioners in compliance with applicable provisions of law. 19. NOTICE. Any written notice required by this Agreement shall be deemed delivered on the happening of any of the following: (1) hand delivery to the person at the address below; (2) delivery by facsimile with confirmation of receipt to the fax number below; or (3) within three (3) days of being sent certified first class mail, postage prepaid, return receipt requested addressed as follows: (1) ServiceMaster of Vail ServiceMaster of Vail 210 Marmot Lane #B 7 P.O. Box 410 Eagle, Colorado 81631 Fax: (970) 328-4447 Phone: (970) 328-4444 (2) Eagle County Air Terminal Corporation Eagle County Air Terminal Corporation Attn: Airport Manager 500 Broadway P.O. Box 850 Eagle, Colorado 81631 Fax: (970) 524-8247 Phone: (970) 524-9490 CAWINDOMTEMPXJanitorial Contract 2002.wpd 7 Eagle County Attorney P.O. Box 850 Eagle, Colorado 81631 Fax: (970) 328-8699 Phone: (970) 328-8685 Either party shall have the right, by giving written notice to the other, to change the address at which its notices are to be received. CAWINDOWSWEMPUanitorial Contract 2002.wpd IN WITNESS WHEREOF, the parties hereto have affixed their signatures this � day of �it',�l1t�LH- 12002. Eagle County Air Terminal Corporation ATTEST: vA bo �//%%�'X��// By: Se tary Tom I Stone, resident CONTRACTOR: D & D Manzanares, Inc. dba ServiceMaster of Vail By:4�4Z i Dan Manzan a resident CAWINDOWSUEMPUanitorial Contract 2002.wpd 9 n r, 0 0 ,r_MCe,,MA&YER Clean (b September 26, 2002 Ed Strorer Airport Director Eagle County Air Terminal Corp. PO Box 850 Eagle, CO 81631 Dear Ed: Residential/Commercial Cleaning Services ServiceMaster Clean of Vail P.O. Box 410 Eagle, CO 81631 970/3284444 800/548-0145 Fax: 970/328-4447 E-mail: svcrostr@vail.net I*; A Quality Residential Specialist Thank you for the opportunity to submit this ServiceMaster Clean proposal for Y Airport, professional cleaning services for the Eagle Count Ailocated inp Colorado. Since it's completion ServiceMaster has t Gypsum, taken great pride serving the Eagle County Air Terminal and will continue to work hard fulfilling the demands of this vital facility. We would appreciate your careful consideration of the information contained in these pages based on: ✓ Our experience with the facility. ✓ Our reputation of consistent high -quality service. ✓ Our longevity as your professional cleaning provider. We at ServiceMaster appreciate the opportunity to continuing servingou and look an forward to a multi -year commitment. Should ou have uestio Y will be glad to help Y ou in any way I canY Y q ns, please call and I . A our service, Dan Manzanares ServiceMaster of Vail President Enclosures V ZI/LO/LUUL Page 1 of 32 An independent business .- >,,, licensed to serge )roil A.,by ServiceAlaster C.'lean Servicem&TER � �•. Clean Section 2 Experience & Reputation CORPORATE HISTORY For over 50 years, ServiceMaster Company has provided service to residential and commercial consumers world wide, where in the United States we serve 10.5 million customers each year. Our core service capabilities include lawn care and landscape maintenance, termite and pest control, plumbing, heating and air conditioning maintenance and repair, appliance maintenance and repair, cleaning and furniture maintenance and home warranties. These services are provided through a network of over 5,400 company -owned and franchised service centers and business units, operating under leading brands which include TruGreen ChemLawn, Terminix, American Home Shield, American Residential Services, Rescue Rooter, American Mechanical Services, ServiceMaster Clean, Merry Maids, AmeriSpec, Furniture Medic and the ServiceMaster Home Service Center. CORPORATE OsTECTIVES • To honor God in all we do. • To help People develop. • To pursue Excellence. • To grow Profitably. SERVICEMASTER OF VAIL HISTORY Established in 1982 ServiceMaster of Vail has for the past 20 years, provided high quality consistent service to residential and commercial customers throughout Eagle County. In October of 1991, brothers Dan & Dave Manzanares purchased ServiceMaster of Vail operating out of Minturn making them the youngest ServiceMaster owners to have purchased a franchise at 23 and 20 respectively. 09/26/2002 Page 2 of 32 S•2, ServicemAsTER Clean., For eleven years, this local company has relied on satisfying its clientele to grow and has developed into a multi -divisional organization employing 40 people on average from a variety of backgrounds and nationalities. During this same period, ServiceMaster of Vail was fortunate to have been awarded a contract to serve the Eagle County Airport Terminal necessitating owner Dave Manzanares to move to Eagle in 1997 where he currently resides. As a result of continued growth, in October 2001, ServiceMaster of Vail moved its entire operation to 210 Marmot Lane #B-7 in the Eagle Commercial Park to better serve its clientele as well as support its employees. Partner Dan Manzanares is due to make the move to the Eagle area by end of the year. MISSION STATEMENT ServiceMaster of Vail's Mission is to be a Leading Provider of Residential and Commercial Cleaning Services by: 9 Developing loyal repeat clientele through value and consistent service. • Promoting High Standards and Ethics. • Providing a Clean, Safe and Productive Work Environment. • Incorporating ServiceMaster's Corporate Objectives. U9/1Ei/1002 Page 3 of 32 AV> ServicemAsTm �.. Clears ORGANIZATION CHART UtjILO/LUUL Page 4 of 32 � Servicemsm Clean SERVICEMASTER'S PHILOSOPHY Although ServiceMaster serves many different types of customers, it is proud of the fact that it has a comprehensive system to serve them one at a time. Since service is important, we have spent a considerable amount of time constructing a proposal straight from your specifications. ServiceMaster's time and motion studies give us the confidence we can provide the service you have requested at a valued price. ENVIRONMENTAL STEWARDSHIP At ServiceMaster, our environmental policy is based on the belief that no one operates in isolation. Everyone shares the same earth, and everything we do matters to those around us. At ServiceMaster, we put people first. The health, safety, and welfare of our customers, employees, and the people of the communities we serve are paramount. Within our Environmental Stewardship Program, we have developed a rating system used to describe the impact of ServiceMaster products. This rating system provides assurance that a given product exceeds ServiceMaster's standards of environmental responsibility, safety and the well being of our customers and employees. The "ServiceMaster Cares" logo identifies ServiceMaster products, which have been carefully evaluated and found to be environmentally preferable. 09/26/2002 Page 5 of 32 i ServicemASTER Clare FRANCHISE SUPPORT As a franchise of ServiceMaster we enjoy an uncommon depth of uentl p ex ertise readily accessible to us and have benefited from it frequently. y. Resources include: • Private Internet. connection to ServiceMaster Corporate for real-time technical, operational, personnel, legal and financial support, online bulletin board for over 5,000 franchises worldwide. • Public Internet sites for our clientele: 1. www.servicemasterclean.com 2. www.buildingmanagement.com • Regional corporate staff in Denver dedicated to the franchises' needs and success. The director of Denver Operations has been a large franchise owner herself and the Market Manager has over 25 years technical experience in ServiceMaster. • Numerous other local ServiceMaster franchises • An 800 toll -free hot line for technical assistance. • Mandatory Quarterly Meetings and Training sessions. • Annual Conferences developed precisely for each service we offers. • Annual International Convention, which gives the opportunity to network and learn from our peers. TECHNICAL SUPPORT A staff of specialists is maintained by ServiceMaster to continually provide the best in processes, equipment, cleaners, finishes supplies, pp ,and tools. ServiceMaster its ts own products to ensure a completely integrated cleaningsystem quality. designed to deliver a proven standard of Y 09/26/2002 Page 6 of 32 ServiceMASTER Clean, SECTION 3 INSURANCE REVIEW INSURANCE COVERAGES ServiceMaster of Vail believes very strongly about our customers, so you are the reason why we maintain such a high level of insurance for both your protection as well as ours. Most liability coverages on commercial cleaning services do not include coverage for the items on which the cleaning work is actually being performed. (This is known as the "Care, Custody, and Control" exclusion.) ServiceMaster of Vail does have such coverage for your protection. Finally, because ServiceMaster deals with larger customers having many keys we have added a "LOST KEY" coverage of $25,000.00. This liability provides coverage for loss of keys which are in the possession of ServiceMaster covering: (1) The actual cost of keys, (2) Adjustment of locks to accept new keys; or (3) New locks, if required, including cost of their installation. Type of Insurance Policy Number Limits General Liability # 503482404 $1,000,000.00 Automobile Liability # 103482406 $130003000.00 Umbrella Liability # 603482412 $1,00%000.00 Worker's Compensation' # 003482410 $10%000.00 Lost Key Coverage # 503482404 $25,000.00 Employee Dishonesty Bond # 503482404 $5,000.00 Coverage provided by CNA Insurance Company and Pinnacle Assurance*: Brown & Brown 7110 W. Jefferson Ave. 1st Floor Lakewood, CO 80235 (303) 980-6265 ext. 285 Effective until January 1, 2003 09/26/2002 Page 7 of 32 Servicemsm Clean WORKER'S COMPENSION REVIEW For the 2001 year, ServiceMaster logged nearly 30,000 production hours in residential and commercial cleaning services. Number of Job -related injuries: 09/26/2002 Page 8 of 32 ServiceMASTER Clean, SECTION 4 SELECTION &TRAINING EMPLOYEE SELECTION Recruiting quality individuals in a volatile employment market is the number one challenge of any American employer today. ServiceMaster of Vail: • Considers recruiting and selecting employees to be our first business priority. • Aggressively pursues creative, innovative approaches to attracting the best skilled people available. • Maintains a positive work environment encouraging employee communication and empowerment while fostering an "ownership" feeling that reduces employee turnover. We are dedicated to obtaining a reliable, competent, and trustworthy workforce. Our first and most important concern is to find individuals with the highest integrity. It is not realistic to believe that we are always able to discern those who will meet these standards, but it is always our primary goal. We do this b, using an exclusive screening tool. This Tool was developed by Gallup, Inc., the organization familiar for the Gallup polls. Each applicant is given a 45 question patterned interview to help us ascertain the character "themes" we believe are critical to their success as an employee and our success in developing them within our organization so that we and they can serve you in a manner commensurate with our objectives and your expectations. EMPLOYEE TR.A,INING ServiceMaster believes that training is the key to the performance of its personnel. ServiceMaster programs are designed to provide thorough initial training and to continually upgrade technical and human skills at all levels through regular "retraining" experiences. All training materials including videos, DVD's and booklets are produced in both English and Spanish for clear understanding and retention. 09/26/2002 Page 9 of 32 - A, ServicemAsTER Clean We have a four -phase "on- oina" training process: Phase I Orientation New employees attend a 2-hour orientation session. During this orientation, the following topics are extensively covered: ✓ The cleaning processes (written and hands-on), ✓ Quality ✓ Job safety ✓ Job conduct ✓ Job location/client orientation ✓ Security issues ✓ Administrative procedures (payroll, absenteeism, etc) ✓ Chemical usage and safety ✓ OSHA requirements of the employee/employer Phase II Hands -on -Training New employees are placed on the job with an experienced and qualified trainer for three (3) days. They are carefullycoached regarding processes and performance during this period. They are by either the trainer or the supervisor. Phase III Advancement Qualified employees are advanced into "trainer" positions, lead positions, or supervisory positions. This creates incentive for them and promotes our training program. Advancements carry increase in job responsibilities and pay. Phase IV Evaluations/Recognition/Incentives Evaluations are every six months thereafter. Rewards and recognition are an integral part of our employment program and help us curb employee turnover. Qualified employees are evaluated for employee -of the -year. 09/26/2002 Page 10 of 32 ServiceMASTER � Clean,. COMPREHENSIVE SYSTEM MANAGEMENT Behind the thoroughly trained personnel who perform the service, are skilled supervisors and other experienced managers who check procedures, enforce standards, and inspect results to ensure ServiceMaster's quality performance. QUALITY CONTROL Quality Control is the identification and prevention of defects to cleanliness in order to produce stable quality at high levels. All of the concepts, tools, reports, and recommendations found in our Quality Control program are focused toward achieving this concept of quality control. It is important to remember that while inspection can fix the problem, Quality Control can fix the process, which ultimately caused the problem. One tool commonly used is the "ServiceMaster Q.S.P. Evaluation Form", which involves the customer in a regular scoring of our services. SAFETY The Occupational Safety and Health Administration has placed significant burden on building owners to comply with their regulations. The employees' right to know the chemical content of any substance with which he or she comes into contact and the education of employees on proper chemical use and handling can present certain liabilities. These rules extend to products used to clean buildings. ServiceMaster has taken important steps to help its clients minimize their risk in these areas. For instance, ServiceMaster employees receive appropriate information and undergo related training on how to safely use cleaning products. Additionally, the company submits, on behalf of its clients, the required Material Safety Data Sheet (MSDS) for every product used in the building. This helps to ensure that building owners and managers comply with necessary OSHA regulations. 09/26/2002 Page 11 of 32 Servicem&TER Clean& Sparked by growing concern about AIDS, OSHA also has developed standards designed to help reduce the transmission of blood -borne pathogens. ServiceMaster systematically trains all employees in these standards before they begin work in cleaning medical and dental offices, hospitals, labs, clinics, or any other facility where there is exposure to blood. The standards govern the proper disposal of used needles, blood products and other body fluids. 09/26/2002 Page 12 of 32 Servicem&TER Clean Section 5 SERVICES & EQUIPMENT PROFESSIONAL SERVICES Preventative Carpet Maintenance ✓ Low -moisture cleaning method using crystallization to suspend soil. ✓ Extends the life of carpet. ✓ Approved Cleaning method by Milliken & Company Floor Coverings for the carpet squares installed in the terminal. Carpet Care ✓ Hot water rinse extraction using emulsification to suspend soil. ✓ Approved Cleaning method by Milliken & Company Floor Coverings for the carpet squares installed in the terminal if technician: 1. Controls the moisture. 2. Controls the pH. 3. Accelerates the drying process. Upholstery Care ✓ Wet & Solvent cleaning methods. Fiber Protector Application ✓ Water & Solvent based protectors. Hard Floors ✓ Vinyl, Ceramic, Stone, Marble & Concrete. ✓ Re -Application of waxes, finishes and sealers. Wood Floors ✓ Cleaning & Recoating without sanding. ✓ Acrylic based finish enhances maintenance. ✓ An exclusive ServiceMaster process. Leather Care ✓ Cleaning and Reconditioning of Protected, Aniline and Nubuck leathers. ✓ Exclusive "LeatherMaster" Cleaning System. Window Cleaning ✓ Interior and Exterior. 09/26/2002 Page 13 of 32 ServicemAsTm Clean, ✓ Service provided only for janitorial clientele. M TOOLS OF THE PROFESSIONAL ServiceMaster of Vail takes great satisfaction in investing in the latest and greatest equipment and cleaning supplies the industry has to offer for a variety of reasons. COMMUNICATIONS 1. Cell Phones with 2-way capability provides immediate resolution of issues. 2. Our 24-hour Answering Service guarantees a person will be there when you need an immediate response (no answering machines or voice mail). 3. Employees have direct communication with supervisors, managers, office and owners. 4. We will be implementing the newest version of Express Time: an automated time keeping software system that will track every employee in every building by the use a phone. EQUIPMENT 1. Technology advancements make cleaning easier and more efficient. 2. Ergonomic advancements reduce employee fatigue, injury and burnout. 3. Maintaining up-to-date equipment reduces employee downtime, because it is no secret that employee costs are the biggest expense in the industry and the most difficult to control. CLEANING & PAPER SUPPLIES 1. Advancements in cleaning supplies assure they have been carefully evaluated and found to be environmentally preferable. The "ServiceMaster Cares" logo identifies these ServiceMaster products. 2. Automatic dispenser systems accurately measure product dilution rates guarantee consistent results. 3. When selecting paper consumable products, ServiceMaster always attempts to purchase recyclable products and products that have already been recycled and then remanufactured. 09/26/2002 Page 14 of 32 ServicemAsTBR � Clean EQUIPMENT LIST YR EQUIPMENT/ SUPPLY PRIMARY USE Q'rY UNIT 02' Complete Uniforms- approx. Identified uniforms- rofessional 150 Each 02' Identified Smocks - approx. Identified uniforms - professional 50 Each Air Blowers Drying floors and carpets, air movement 5 Each Portable Extractors Sots, Stairs, Upholstery, spills, spots 3 Each 16" Floor Machine Roto - scrubbing, stripping, floor maint. 2 Each 20" Floor Machine Roto - scrubbing, strippin& floor maint. 1 Each 96' Tile Burnisher 2400 rpm - hardens floor finishes 1 Each 02' Whittiker Carpet Machine (2) Preventive carpet maintenance, designed especially for carpet squares 1 Each 00' Boss2000 Carpet Extractor Walk behind, agitating brush extractor designed for open large spaces 1 Each 02' Windsor 60" Carpet- Sweeper(l) Vacuum carpet in open large areas 1 Each 00 Swathovac 27" Carpet Vacuum Vacuum carpet - backup for big vac. 1 Each Windsor Upright Vacuums 14" & 18" upright - vacuum w/ed a hose 50 Each 01' Truckmount Extractor (3) Primary project cleaning: carpet, upholstery, tile, etc. 1 Each 97' Truckmount Extractor (4) Secondary unit used mainly for backup and Emergency Services 1 Each (1) ServiceMaster has arrangements that if Windsor 60" Carpet Sweeper becomes unusable, a replacement will be delivered with 24 hours of breakdown assuring the quality level of service will not be compromised. (2) Whittaker Machine- Especially designed for the carpet squares installed in the terminal. • Approved cleaning method by carpet manufacture that (a) will not void carpet warrantee, (b) will prolong the life of the carpet, (c) will increase the efficiency of vacuuming, (d) will increase the results of hot water extraction. (3) 2001 Truckmount Extractor inside a 20011-ton extended van: dual wand capability, 350 feet of hose, direct drive system, heats water to 200 degrees, fresh and waste water tanks enclosed in the vehicle. • Wastewater must be disposed of in a sanitary drain that absolutely goes into the sewer. (4) 1997 Truckmount Extractor inside a 1997 3/4-ton van: dual wand capability, 350 feet of hose, heats water to 180 degrees, fresh and waste water tanks enclosed in the vehicle. • Wastewater must be disposed of in a sanitary drain that absolutely goes into the sewer. 09/26/2002 Page 15 of 32 �j ServicemAsTER Clean,, Section 6 CERTIFICATIONS & REFERENCES BUSINESS AFFILIATIONS CRI ✓ The Carpet and Rug Institute (CRI) is the national trade association representing the carpet and rug industry. Headquartered in Dalton, Georgia, the Institute's membership consists of manufacturers representing 94% of all carpet produced in the United States, and suppliers of raw materials and services to the industry. There is continued coordination with other segments of the industry, such as distributors, retailers, installers and cleaners. BOMA ✓ The Building Owners and Managers Association (BOMA) International Foundation is an independent dedicated to sponsoring and encouraging innovative research and educational activities that advance the commercial real estate industry, profession and maintenance. CERTIFICATIONS SERVICEM14STER 4 STAR ✓ ServiceMaster 4 Star Certification Training is completely produced in English and Spanish. ✓ 4-Star 101 1. Safety 2. Carpet Care 3. Resilient Floors 4. Upholstery Care ✓ 4-Star 201 1. Crew Chief - Supervision 2. Safety Revisited 3. Carpet Care Advanced 4. Resilient Floors Advanced 5. Upholstery Care Advanced ✓ 4-Star 301 1. Supervisor - Management 2. Leadership Qualities 3. Safety Revisited 09/26/2002 Page 16 of 32 Servicewnm Clean IICRC ✓ The Institute of Inspection, Cleaning & Restoration Certification (IICRC) was formed in 1972 to serve as an independent, non-profit certification body, to set and promote high standards and ethics; and to advance communication and technical proficiency within the inspection, cleaning and restoration service industry. ✓ IICRC certification is based upon successful completion of a class in which the curriculum follows industry standards for that category as well as achieving a passing grade on a standardized exam. Once certification is achieved registrants must earn Continuing Education Credits (CECs) to maintain their certification. ✓ Certified individuals and companies are respected by their customers and industry peers. They receive training in the newest techniques and information on the latest products. Increased knowledge breeds confidence in themselves and their services, which translates into increased sales and processing efficiency. In addition, they can expect regular referrals from the IICRC and promotion of IICRC certification through the organization's Web site, referral line and other marketing efforts. ✓ Some certifications including: 1. Carpet Cleaning Technician 2. Commercial Carpet Maintenance Technician 3. Upholstery & Fabric Cleaning Technician 4. Floor Care Technician (Hard Surfaces) S. Water Damage Restoration Technician STONE TECH ✓ StoneTech Professional, Inc. is located in Union City, California, USA. We specialize in the research, development and manufacture of protective chemicals, maintenance and care products for natural stone, ceramic tile, grout and masonry surfaces. LEATHER MASTER ✓ Leather Master, Inc. is the most recognized name in the retail leather furniture industry, with over 300 leather tanneries and manufactures recommending them by name for leather care products. Our goal is to train a select group of specialists to hand the fast-growing market of leather cleaning, conditioning and restoration. EMPLOYEE CERTIFICATIONS Dave DanJustin Atley Darryl Jerry ServiceMaster 4-Star 101 px p p El p p 4-Star 201 0 x❑ Ox p p 4-Star 301 0 0 IICRC Carpet p p px p p Commercial Carpet a o 0 p p Upholstery 0 ❑x 1K p Floor Care 09/26/2002 Page 17 of 32 ServiceMASTER � Clean Water Damage Rest. El 0 Ox p Stone Tech Cert. IRI 0 D 0 Leather Master Cert. 0 p 09/26/2002 Page 18 of 32 ServicemAsTm `r Clean REFERENCES The following references represent well over 1,000,000 square feet that ServiceMaster is currently delivering high -quality service to every week in Eagle County. Eagle County Government Rich Cunningham 1. Eagle County Building John Hildreth 2. Facilities Management 3. Old Courthouse 4. Senior Center 5. Animal Control Office 6. Justice Center 7. Justice Center Annex 8. Service Center Bldg. A 9. Service Center Bldg. B 10. Service Center Bldg. C 11. Service Center Bldg. D 12. Landfill 13. El Jebel Community Center 14. Basalt Office 15. Blue Lakes Office Eagle County Airport Kenny Maenpa 1. Terminal A 2. Administration Building Davis Partnership, P.C. Architects Allison Butler Morter Architects Catellus Development Company Colorado Mtn. News Media 1. Vail Daily News 2. Gypsum Publishing Office Weststar Banks 1. Vail Village Branch 2. Vail Branch 3. Avon Branch 4. Gypsum Branch Castle Peak Veterinary Service Karen Morter Suzanne Vondrell Mariella Ruocco-Gorla Ivan Vasquez Denny 328-8881 328-8895 524-0850 926-8960 476-5105 949-6776 471-1831 476-7500 328-5444 09/26/2002 Page 19 of 32 SerViMMASTER Clean,, 1. Eagle Hospital 2. Edwards Hospital Town of Gypsum Vail Das Schone Francis Barely 524-7514 Scott Wirth 479-1082 09/26/2002 Page 20 of 32 ServiceMA S TER ''"P' Glean SECTION 7 Eagle County Air Terminal Corp. PO Box 850 Eagle, CO 81631 TASK SCHEDULE AREAS OF SERVICE Interior: Ticket, Public and Baggage lobbies, Security, Common Areas, Hold Rooms, Restrooms, Common Hallway and restrooms for airline operations. Exterior: Entrances, curbside check -in, policing of entrances for debris, trash containers, windows. AREAS EXCLUDED FROM SERVICE Concessionaire's private spaces including trash removal, Any storage areas, Airline private spaces, offices or Storage East Concourse and Public restrooms (summer season) Interior Common Areas W O �D �¢ w R4 CL, CL4 O w Empty wastebaskets and replace liners. 7x Clean and sanitize telephone handsets. 7x Clean and sanitize drinkingfountains 7x Dust horizontal surfaces(below 70" 7x High dust horizontal surfaces (between 70" and 96") Ix Dust window sills, chair rails, baseboard, door frame to 7x Clean entire entry glass on entry doorways 1x Spot clean interior glass and windows. 6x Dust mop resilient and hard floors. 7x Damp mop resilient and hard floors. 7x Vacuum carpeted floors in traffic lanes. 5x Vacuum carpeted floors in their entirety. 2x Spot clean stains on carpeted floors. 7x Service Counters- Dust/clean exposed surfaces 7x Service Counters- Polish stainless steel 7x Wipe clean public phone booths 7x 09/26/2002 Page 21 of 32 ServiceMASTER Glean Vacuum upholstered furniture 1x Screening Equipment- Feather Dust only. 7x Spot Clean spills on upholstered chairs 7x DO NOT TOUCH ELECTRONIC E UIPMENTM Daytime A � >, a a a W 04 x O 0 a X P4 X 0 V W Police from concrete area (from perimeter to sidewalk C Police entry sidewalks for debris C Window Maintenance (entry, lass, windows) C General Housekeeping- all areas C General Sanitization — restrooms C General Stocking of supplies. C Empty wastebaskets before they are full and replace liner C Emer ency spill removal C Remove debris/sweep backside of baggage (outside) 1x Cleaning performed with minimal impact on traveling public and terminal tenants. C C= continuously in a maintenance fashion. Washrooms Au a� � 4 x x X H N Clean, sanitize and polish all vitreous fixtures. 7x Clean all glass and mirrors. 7x Em ty ands of clean all containers and disposals. 7x Insert liners in containers. 7x Refill all dispensers to normal limits. 17x 09/26/2002 Page 22 of 32 ServkeMASTER Clean Empty and sanitize interior of sanitary container. 7x Spot clean all walls, doors and partitions. 7x Clean and sanitize all horizontal surfaces. 7x Low dust horizontal surfaces (below 36") 7x High dust horizontal surfaces (above 70") 7x Dust mop hard floors 7x Damp mop and sanitize hard floors 7x Supplies furnished by: [S]erviceMaster-consumables for traveling public and common airline operation restrooms. S General � 00 H 0 O Notify building contact of any irregularities 4.E. defective plumbing, unlocked doors, lights left on, inventory requirements, restroom supplies) 7x Turn off all lights except those to be left on, close windows and lock all doors, report evacuation of building to security organization) 7x Customer Service phone call. 1x Customer Service visit. 1x Formal customer review. 2x Review/check communication log. IN Miscellaneous Services a }' a a ,�� w � Z ° x x O v H Q Baggage Claim- baggage carousel (stainless steel) 7x Baggage Claim- baggage carousel (apply conditioner, TO BE PROVIDED BY ECAT. 1x Baggage Claim- baggage shoot (exterior) weather permitting 7x 09/26/2002 Page 23 of 32 ServicemAsTER Clean Carpet- All areas 2x Carpet- Main Lobby 1x Tile- VCT -all (strip & refinish) hallway 2x Tile - VCT-Airline, Van, Limo Counter Ix Tile - VCT- AA, UA, Delta, Continental. 1x Tile - CERAMIC- Tile Entry's, borders, water fountain 2x Tile - Bathroom Tile (scrub) 2x Important Phone Numbers Office: 3284444 (24 hours per day) Fax: 328-4447 09/26/2002 Page 24 of 32 S6r-,>ZCe,MASM Clean SECTION 8 PRICING ANALYSIS This ServiceMaster proposal is based on time -and -motion studies compiled by ServiceMaster, the largest cleaning organization in the world, with over 50 years experience. This is not a guess, but rather a detailed computation based on your requirements and expectations. ServiceMaster of Vail is currently delivering high -quality service to over 1,000,000 square feet of office space every week in Eagle County. All of us here at ServiceMaster are dedicated to providing the best product at the best possible price. We understand that when we are working for you, that it is not only our reputation on the line, but also yours. Every effort will be made to deserve the confidence you place in us should you allow us to perform any of the work described in these pages. Upon completion of any task, we invite and encourage your careful inspection of the work done and we guarantee your satisfaction. COMPARE US IN THESE AREAS: ✓ Quality ✓ Service ✓ Compliance ✓ Price Price Quality 09/26/2002 Page 25 of 32 M ServiceMAsm Clean DEFINING VALUE ✓ Our crews are carefully selected, uniformed and trained. ✓ Our chemicals and equipment are: • Designed and manufactured by ServiceMaster. • The result of on -going ServiceMaster research and development. • Only available through ServiceMaster for ServiceMaster operators. ✓ ServiceMaster offers over 50 years experience and expertise. ✓ Commitment to new products and ongoing training. ✓ ServiceMaster holds us accountable for Quality Standards. 09/26/2002 Page 26 of 32 AN Servicemsm Clean STRUCTURED FOR YOUR PROTECTION %s./ ✓ We train our employees in blood borne pathogens in the workplace and compliance to OSHA safety requirements in this critical area. ✓ Training and employee understanding of OSHA compliance accompany our handling of all chemicals. ✓ We post the necessary MSDS information in your behalf. ✓ We comply with our client's safety and security policies at all times when we are present in their buildings. ✓ ServiceMaster is environmentally conscious in all products and systems used. ✓ We carry full comprehensive insurance. 09/26/2002 Page 27 of 32 H ServZCemsTLTA' Clean DEFINING SERVICE LEVELS Quail IPHO@@ ..i ✓ We can customize a wide range of systems to fit all your maintenance service requirements. ✓ Time and motion studies are used to determine the most effective means to provide maximum service to your facilities. ✓ We seek to understand your special needs and requests, desiring to meet the highest service standards possible. ✓ We continually measure our client satisfaction levels through a variety of means to assure optimum service. ✓ We guarantee. 09/26/2002 Page 28 of 32 Servicemsm -� Clean THE COST OF DOING BUSINESS Qua) l ✓ We offer a variety of services and can tailor a program to meet your budget. ✓ Our prices reflect accurate estimates and contain detailed analysis of all considerations. ✓ Time and motion studies are used as a basis for determining your costs for services you request. ✓ Our prices reflect our business expenses including such things as: • Housekeeping & Sanitization • Carpet & Floor Maintenance • Daytime Cleaning Personnel • Employee Recruitment • Background Verifications • Training and Re -Training • Certification Classes • On the Job Supervision • Management • Safety Programs • OSHA Compliance • Equipment Purchase and Maintenance • Cleaning Supplies and Tools • Identified Uniforms • Workers Comp. Insurance • General Liability Insurance • Health Insurance • Complete Staff - No Subs! 09/26/2002 Page 29 of 32 Servicem&TER `qwl llft� Clean3 2001-2002 Season Review Comparing last year's proposal pricing to the actual prices ServiceMaster billed reveled that: 1. Reduced it's billing by $23, 873 2. Extra Services on in contract: $9,609 Month Eagle Airport Paper Proposed $ Actual November 15th-30th $ 19,059 $ 3,491 $ 22,550 $ 21,916 December $ 36,203 $ 3,491 $ 39,694 $ 39,694 January $ 37,268 $ 3,491 $ 40,759 $ 409759 February $ 26,556 $ 3,491 $ 30,047 $ 32,125 March $ 34,074 $ 3,491 $ 37,565 $ 40,445 April $ 24,104 $ 3,491 $ 27,595 $ 27,629 May $ 20,359 $ 577 $ 20,936 $ 18,460 June $ 15,173 $ 577 $ 15,750 $ 12,160 July $ 15,679 $ 577 $ 16,256 $ 12,730 August $ 15,679 $ 577 $ 16,256 $ 11,403 September $ 15,173 $ 577 $ 15,750 $ 11,083 October $ 20,773 $ 577 $ 21,350 $ 14,997 November 1st-14th $ 7,081 $ - $ 7,081 $ 4,472 Totals $ 287,182 $24,408 $ 311,590 $ 287,873 2002-2003 Summary (Blocking off East Concourse and Restroom for Summer Season) Eagle Month Airport Paper Total November 20th-30th $ 9,051 $ 3,596 $ 12,647 December $ 37,348 $ 3,596 $ 40,944* January $ 389413 $ 31596 $ 42,009* February $ 33,371 $ 3,596 $ 36,967* March $ 34,074 $ 3,596 $ 37,670 April $ 28,949 $ 3,596 $ 32,545 May $ 15,408 $ 226 $ 15,634 June $ 10,382 $ 226 $ 10,608 July $ 10,728 $ 226 $ 10,954 August $ 10,728 $ 226 $ 10,954 September $ 10,382 $ 226 $ 10,608 October $ 15,822 $ 226 $ 16,048 November 1 st-19th $ 12,963 $ - $ 12,963 Totals $ 267,616 $ 229932 $ 2909548 09/26/2002 Page 30 of 32 Servicem&TER Glean M 2003-2004 Summary (Blocking off East Concourse and Restroom for Summer Season) Eagle Month Airport Paper Total November 20th-30th $ 9,323 $ 3,704 $ 13,027 December $ 38,470 $ 3,704 $ 42,174* January $ 39,567 $ 3,704 $ 439271 * February $ 34,373 $ 3,704 $ 38,077* March $ 35,098 $ 3,704 $ 38,802 April $ 29,819 $ 3,704 $ 33,523 May $ 159871 $ 233 $ 169104 June $ 10,694 $ 233 $ 10,927 July $ 11,050 $ 233 $ 11,283 August $ 11,050 $ 233 $ 11,283 September $ 10,694 $ 233 $ 10,927 October $ 16,297 $ 233 $ 169530 November 1 st-19th $ 13,352 $ - $ 13,352 Totals $ 275,657 $ 23,622 $ 299,279 2004-2005 Summary (Blocking off East concourse and restroom for Summer season) Eagle Month Airport Paper Total November 20th-30th $ 9,602 $ 3,815 $ 13,417 December $ 39,621 $ 3,815 $ 43,436* January $ 40,750 $ 3,815 $ 44,565* February $ 35,401 $ 3,815 $ 39,216* March $ 36,147 $ 3,815 $ 39,962 April $ 30,711 $ 3,815 $ 34,526 May $ 16,346 $ 240 $ 16,586 June $ 11,014 $ 240 $ 11,254 July $ 11,381 $ 240 $ 11,621 August $ 11,381 $ 240 $ 11,621 September $ 11,014 $ 240 $ 11,254 October $ 16,785 $ 240 $ 17,025 November 1st-19th $ 13,752 $ - $ 13,752 Totals $ 283,903 $ 249330 $ 3089233 09/26/2002 Page 31 of 32 ServiceMASTER Clean, * During these months, ServiceMaster will add extra day help during: • Christmas Week • New Years Week • Presidents Weekend Notes: 1. Billing based upon 57,784.00 square feet of cleanable area. 2. All cleaning equipment and supplies are provided by ServiceMaster. Consumable items such as hand soap, paper towels, toilet paper, etc. for the traveling public and Airline common restroom to be provided by ServiceMaster. 3. ServiceMaster of Vail reserves the right to renegotiate any billing amount if the cost of doing business dramatically changes. Changes, listed by not limited to: new Federal of State laws regarding: minimum wage, workers compensation insurance, state unemployment insurance, mandatory health coverage, shortage of qualified employee pool, etc. 09/26/2002 Page 32 of 32 ME' - 0 0 ..� Vail/Eagle County Airport (EGE) 2001/2002 Schedule of nonstop air service Updated November 15, 2001 CARRIER CITY FLIGHT# DEPARTS ARRIVES EQUIP DATES FREQUENCY AMERICAN DALLAS, TX AA 2107 DFW 9:30A EGE 10:54A 757 12115 - 4/6 SAT (DFW) AA 2208 EGE 11:40A DFW 2:44P AMERICAN DALLAS, TX AA 2287 DFW 11:08A EGE 12:31P 757 11121-4113 DAILY (DFW) AA 2262 EGE 1:25P DFW 4:30P AMERICAN DALLAS,TX AA 2209 DFW 12:30P EGE 1:46P 757 2/2-3131 SATISUN (DFW) AA 2210 EGE 3:00P DFW 6:06P AMERICAN DALLAS, TX AA 2305 DFW 4:05P EGE 5:33P 757 12116 - 4/6 DAILY (DFW) AA 2306 EGE 8:21A DFW 11:27A AMERICAN CHICAGO, IL AA 2375 ORD 8:45A EGE 10:29A 757 12116 - 4/6 DAILY (ORD) AA 2376 EGE 11:55A ORD 3:37P AMERICAN CHICAGO, IL AA 2019 ORD 3:20P EGE 5:07P 757 12115 - 4/7 SAT IN (ORD) AA 2082 EGE 8:45A ORD 12:31 P SUN OUT AMERICAN MIAMI, FL AA 2389 MIA 8:00A EGE 10:33A 757 12115416 SATISUN (MIA) AA 2398 EGE 11:26A MIA 5:32P AMERICAN NEWARK, NJ AA 2349 EWR 4:45P EGE 7:11P 757 12/15 - 4/6 DAILY (NEWARK) AA 2396 EGE 9:45A EWR 3:47P AMERICAN NEW YORK, NY AA 2391 LGA 10:45A EGE 1:12P 757 12116 - 4/6 SAT (LA GUARDIA) AA 2392 EGE 4:OOP LGA 9:57P AMERICAN SAN FRANCISCO, AA 2212 SFO 6:40P EGE 9:51P 757 12/15-4I6 DAILY (SFO) AA2211 EGE 6:30P SFO 7:50P CONTINENTAL HOUSTON, TX CO 1507 IAH 11:56A EGE 1:40P 757 12113-4/6 SUN-FRI (IAH) CO 310 EGE 2:40P AAH 6:07P CONTINENTAL HOUSTON, TX CO 1507 IAH 11:10A EGE 12:54P 757 12/15-4/6 SAT (IAH) CO 105 EGE 1:52P IAH 5:19P CONTINENTAL NEWARK, NJ CO 1195 EWR 9:OOA EGE 11:39P 757 12115-4/6 SAT (EWR) CO 1094 EGE 12:40P EWR 6:22P DELTA ATLANTA, GA DL 215 ATL 10:10A EGE 11:44A 757 12122-4/7 SUN-FRI (ATL) DL 214 EGE 12:50P ATL 5:51P DELTA ATLANTA, GA DL 215 ATL 10:10A EGE 11:44A 757 12122-4/6 SAT (ATL) DL 214 EGE 3:20P ATL 8:21P DELTA CINCINNATI, OH DL 621 CVG 12:40P EGE 2:20P 757 12121416 SAT (ATL) DL 648 EGE 1:00P CVG 6:01P NORTHWEST MINNEAPOLIS, MN NW 1907 MSP 11:19A EGE 12:58P 757 12119 -4/6 DAILY (MSP) NW 1906 EGE 2:13012 MSP 5:26P NORTHWEST DETROIT, MI NW 1921 DTW 9:05A EGE 10:20A 757 212 - 4/6 SAT (DTW) NW 1920 EGE 11:10A DTW 4:05P UNITED DENVER, CO UA 5683 DEN 9:45A EGE 10:30A BAE-146 12114-4/6 DAILY (DEN) UA 5688 EGE 11:45A DEN 12:35P UNITED DENVER, CO UA 5689 DEN 12:20P EGE 1:05P BAE-146 12/14-4/6 DAILY (DEN) UA 5696 EGE 1:46P DEN 2:35P UNITED DENVER, CO UA 5681 DEN 3:45P EGE 4:30P BAE-146 12114-416 DAILY (DEN) UA 5682 EGE 4:55P DEN 5:45P UNITED DENVER, CO UA 5685 DEN 5:45P EGE 6:30P BAE-146 12/14-4/6 DAILY (DEN) UA 5686 EGE 9:40A DEN 10:30A UNITED DENVER, CO UA 5667 DEN 8:35P EGE 9:20P BAE-146 12/14-416 DAILY (DEN) UA 5684 EGE 7:OOA DEN 7:50A UNITED CHICAGO, IL UA 1941 ORD 9:30A EGE 11:23A 757 2/16-4/6 SAT & SUN (ORD) UA 1926 EGE 12:30P ORD 3:58P 757 aircraft hold between 176-190 passengers. Some flights departing EGE have weight restrictions, which may decrease the total number of passengers that can depart from EGE. BAE-146, British Aerospace 146 jets have a seating capacity of 86-100 passengers. u DISTRIBUTION Originals to 1. Contract Book 2. 3. 4. r Copies to• 1. Accounting 2. 3. 4.