No preview available
HomeMy WebLinkAboutC23-076 Dropbike dba Drop MobilityAGREEMENT FOR SERVICES BETWEEN EAGLE COUNTY, COLORADO AND DROP MOBILITY THIS AGREEMENT (“Agreement”) is effective as of ________________ by and between Dropbike, Corp. d/b/a Drop Mobility a micro-mobility transportation services provider with an address of 548 Market Street, PMB 64073, San Francisco, CA 94101 (hereinafter “Contractor”) and Eagle County, Colorado, a body corporate and politic (hereinafter “County”). RECITALS WHEREAS, the Shift Bike regional electric bike (e-bike) share program (the “Project”) originated as a partnership between the Town of Vail, EagleVail Metro District, and Town of Avon in 2022 and will expand to include locations in Edwards, beginning in the 2023 season; and WHEREAS, Contractor, the vendor for the Project, provides e-bike leasing, hub racks and signage, an online platform with mobile app, monthly data reporting, off-season bike storage, marketing and community outreach, and all other duties, obligations, and responsibilities described or reasonably implied from the Scope of Services in Exhibit A; and WHEREAS, efforts through the Project provide individuals multimodal transportation, help with first- and last-mile public transportation challenges, supplement public transportation, and reduce vehicle miles traveled to meet County’s greenhouse gas emissions reduction goals; and WHEREAS, County will contract directly with Contractor for services and infrastructure in unincorporated Eagle County in the Edwards area; and WHEREAS, this Agreement represents the first year in a three-year project; and WHEREAS, County and Contractor may amend this Agreement, pursuant to the terms in paragraph 4 hereof, as needed to continue the project for years two and three; and WHEREAS, Contractor is authorized to do business in the State of Colorado and has the time, skill, expertise, and experience necessary to provide the Services as defined below in paragraph 1 hereof; and WHEREAS, this Agreement shall govern the relationship between Contractor and County in connection with the Services. AGREEMENT NOW, THEREFORE, in consideration of the foregoing and the following promises Contractor and County agree as follows: DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 3/16/2023 2 Eagle County General Services Final 8/15/2022 1. Services or Work. Contractor agrees to diligently provide all services, labor, personnel and materials necessary to perform and complete the services or work described in Exhibit A (“Services” or “Work”) which is attached hereto and incorporated herein by reference. The Services shall be performed in accordance with the provisions and conditions of this Agreement. a. Contractor agrees to furnish the Services no later than May 15, 2023 and in accordance with the schedule established in Exhibit A. If no completion date is specified in Exhibit A, then Contractor agrees to furnish the Services in a timely and expeditious manner consistent with the applicable standard of care. By signing below Contractor represents that it has the expertise and personnel necessary to properly and timely perform the Services. b. In the event of any conflict or inconsistency between the terms and conditions set forth in Exhibit A and the terms and conditions set forth in this Agreement, the terms and conditions set forth in this Agreement shall prevail. 2. County’s Representative. The Resiliency Department’s designee shall be Contractor’s contact with respect to this Agreement and performance of the Services. 3. Term of the Agreement. This Agreement shall commence upon the date first written above, and subject to the provisions of paragraph 11 hereof, shall continue in full force and effect through the 30th day of April, 2024. 4. Extension or Modification. This Agreement may be extended for up to three additional one year terms upon written agreement of the parties. Any amendments or modifications shall be in writing signed by both parties. No additional services or work performed by Contractor shall be the basis for additional compensation unless and until Contractor has obtained written authorization and acknowledgement by County for such additional services in accordance with County’s internal policies. Accordingly, no course of conduct or dealings between the parties, nor verbal change orders, express or implied acceptance of alterations or additions to the Services, and no claim that County has been unjustly enriched by any additional services, whether or not there is in fact any such unjust enrichment, shall be the basis of any increase in the compensation payable hereunder. In the event that written authorization and acknowledgment by County for such additional services is not timely executed and issued in strict accordance with this Agreement, Contractor’s rights with respect to such additional services shall be deemed waived and such failure shall result in non-payment for such additional services or work performed. 5. Compensation. County shall compensate Contractor for the performance of the Services in a sum computed and payable as set forth in Exhibit A. The performance of the Services under this Agreement shall not exceed $69,056. Contractor shall not be entitled to bill at overtime and/or double time rates for work done outside of normal business hours unless specifically authorized in writing by County. a. Payment will be made for Services satisfactorily performed within thirty (30) days of receipt of a proper and accurate invoice from Contractor. All invoices shall include detail regarding the hours spent, tasks performed, who performed each task and such other detail as County may request. DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 3 Eagle County General Services Final 8/15/2022 b. If, at any time during the term or after termination or expiration of this Agreement, County reasonably determines that any payment made by County to Contractor was improper because the Services for which payment was made were not performed as set forth in this Agreement, then upon written notice of such determination and request for reimbursement from County, Contractor shall forthwith return such payment(s) to County. Upon termination or expiration of this Agreement, unexpended funds advanced by County, if any, shall forthwith be returned to County. c. County will not withhold any taxes from monies paid to the Contractor hereunder and Contractor agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement. d. Notwithstanding anything to the contrary contained in this Agreement, County shall have no obligations under this Agreement after, nor shall any payments be made to Contractor in respect of any period after December 31 of any year, without an appropriation therefor by County in accordance with a budget adopted by the Board of County Commissioners in compliance with Article 25, title 30 of the Colorado Revised Statutes, the Local Government Budget Law (C.R.S. 29-1-101 et. seq.) and the TABOR Amendment (Colorado Constitution, Article X, Sec. 20). 6. Subcontractors. Contractor acknowledges that County has entered into this Agreement in reliance upon the particular reputation and expertise of Contractor. Contractor shall not enter into any subcontractor agreements for the performance of any of the Services or additional services without County’s prior written consent, which may be withheld in County’s sole discretion. County shall have the right in its reasonable discretion to approve all personnel assigned to the subject Project during the performance of this Agreement and no personnel to whom County has an objection, in its reasonable discretion, shall be assigned to the Project. Contractor shall require each subcontractor, as approved by County and to the extent of the Services to be performed by the subcontractor, to be bound to Contractor by the terms of this Agreement, and to assume toward Contractor all the obligations and responsibilities which Contractor, by this Agreement, assumes toward County. County shall have the right (but not the obligation) to enforce the provisions of this Agreement against any subcontractor hired by Contractor and Contractor shall cooperate in such process. The Contractor shall be responsible for the acts and omissions of its agents, employees and subcontractors. 7. Insurance. Contractor agrees to provide and maintain at Contractor’s sole cost and expense, the following insurance coverage with limits of liability not less than those stated below: a. Types of Insurance. i. Workers’ Compensation insurance as required by law. ii. Auto coverage with limits of liability not less than $1,000,000 each accident combined bodily injury and property damage liability insurance, including coverage for owned, hired, and non-owned vehicles. DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 4 Eagle County General Services Final 8/15/2022 iii. Commercial General Liability coverage to include premises and operations, personal/advertising injury, products/completed operations, broad form property damage with limits of liability not less than $1,000,000 per occurrence and $1,000,000 aggregate limits. b. Other Requirements. i. The automobile and commercial general liability coverage shall be endorsed to include Eagle County, its associated or affiliated entities, its successors and assigns, elected officials, employees, agents and volunteers as additional insureds. A certificate of insurance consistent with the foregoing requirements is attached hereto as Exhibit B. ii. Contractor’s certificates of insurance shall include subcontractors, if any as additional insureds under its policies or Contractor shall furnish to County separate certificates and endorsements for each subcontractor. iii. The insurance provisions of this Agreement shall survive expiration or termination hereof. iv. The parties hereto understand and agree that the County is relying on, and does not waive or intend to waive by any provision of this Agreement, the monetary limitations or rights, immunities and protections provided by the Colorado Governmental Immunity Act, as from time to time amended, or otherwise available to County, its affiliated entities, successors or assigns, its elected officials, employees, agents and volunteers. v. Contractor is not entitled to workers’ compensation benefits except as provided by the Contractor, nor to unemployment insurance benefits unless unemployment compensation coverage is provided by Contractor or some other entity. The Contractor is obligated to pay all federal and state income tax on any moneys paid pursuant to this Agreement. 8. Indemnification. The Contractor shall indemnify and hold harmless County, and any of its officers, agents and employees against any losses, claims, damages or liabilities for which County may become subject to insofar as any such losses, claims, damages or liabilities arise out of, directly or indirectly, this Agreement, or are based upon any performance or nonperformance by Contractor or any of its subcontractors hereunder; and Contractor shall reimburse County for reasonable attorney fees and costs, legal and other expenses incurred by County in connection with investigating or defending any such loss, claim, damage, liability or action. This indemnification shall not apply to claims by third parties against the County to the extent that County is liable to such third party for such claims without regard to the involvement of the Contractor. This paragraph shall survive expiration or termination hereof. 9. Ownership of Documents. All documents (including electronic files) and materials obtained during, purchased or prepared in the performance of the Services shall remain the property of the County and are to be delivered to County before final payment is made to Contractor or upon earlier termination of this Agreement. DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 5 Eagle County General Services Final 8/15/2022 10. Notice. Any notice required by this Agreement shall be deemed properly delivered when (i) personally delivered, or (ii) when mailed in the United States mail, first class postage prepaid, or (iii) when delivered by FedEx or other comparable courier service, charges prepaid, to the parties at their respective addresses listed below, or (iv) when transmitted via e-mail with confirmation of receipt. Either party may change its address for purposes of this paragraph by giving five (5) days prior written notice of such change to the other party. COUNTY: Eagle County, Colorado Attention: Kate Kirkman 500 Broadway Post Office Box 850 Eagle, CO 81631 Telephone: 970-328-8734 E-Mail: kate.kirkman@eaglecounty.us With a copy to: Eagle County Attorney 500 Broadway Post Office Box 850 Eagle, Co 81631 Telephone: 970-328-8685 E-Mail: atty@eaglecounty.us CONTRACTOR: Drop Mobility Qiming Weng (202) 640-9004 qiming@dropmobility.com 11. Termination. County may terminate this Agreement, in whole or in part, at any time and for any reason, with or without cause, and without penalty therefor with seven (7) calendar days’ prior written notice to the Contractor. Upon termination of this Agreement, Contractor shall immediately provide County with all documents as defined in paragraph 9 hereof, in such format as County shall direct and shall return all County owned materials and documents. County shall pay Contractor for Services satisfactorily performed to the date of termination. 12. Venue, Jurisdiction and Applicable Law. Any and all claims, disputes or controversies related to this Agreement, or breach thereof, shall be litigated in the District Court for Eagle County, Colorado, which shall be the sole and exclusive forum for such litigation. This Agreement shall be construed and interpreted under and shall be governed by the laws of the State of Colorado. 13. Execution by Counterparts; Electronic Signatures. This Agreement may be executed in two or more counterparts, each of which shall be deemed an original, but all of which shall constitute one and the DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 6 Eagle County General Services Final 8/15/2022 same instrument. The parties approve the use of electronic signatures for execution of this Agreement. Only the following two forms of electronic signatures shall be permitted to bind the parties to this Agreement: (i) Electronic or facsimile delivery of a fully executed copy of the signature page; (ii) the image of the signature of an authorized signer inserted onto PDF format documents. All documents must be properly notarized, if applicable. All use of electronic signatures shall be governed by the Uniform Electronic Transactions Act, C.R.S. 24-71.3-101 to 121. 14. Other Contract Requirements and Contractor Representations. a. Contractor has familiarized itself with the nature and extent of the Services to be provided hereunder and the Property, and with all local conditions, federal, state and local laws, ordinances, rules and regulations that in any manner affect cost, progress, or performance of the Services. b. Contractor will make, or cause to be made, examinations, investigations, and tests as he deems necessary for the performance of the Services. c. To the extent possible, Contractor has correlated the results of such observations, examinations, investigations, tests, reports, and data with the terms and conditions of this Agreement. d. To the extent possible, Contractor has given County written notice of all conflicts, errors, or discrepancies. e. Contractor shall be responsible for the completeness and accuracy of the Services and shall correct, at its sole expense, all significant errors and omissions in performance of the Services. The fact that the County has accepted or approved the Services shall not relieve Contractor of any of its responsibilities. Contractor shall perform the Services in a skillful, professional and competent manner and in accordance with the standard of care, skill and diligence applicable to contractors performing similar services. Contractor represents and warrants that it has the expertise and personnel necessary to properly perform the Services and shall comply with the highest standards of customer service to the public. Contractor shall provide appropriate supervision to its employees to ensure the Services are performed in accordance with this Agreement. This paragraph shall survive termination of this Agreement. f. Contractor agrees to work in an expeditious manner, within the sound exercise of its judgment and professional standards, in the performance of this Agreement. Time is of the essence with respect to this Agreement. g. This Agreement constitutes an agreement for performance of the Services by Contractor as an independent contractor and not as an employee of County. Nothing contained in this Agreement shall be deemed to create a relationship of employer-employee, master-servant, partnership, joint venture or any other relationship between County and Contractor except that of independent contractor. Contractor shall have no authority to bind County. DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 7 Eagle County General Services Final 8/15/2022 h. Contractor represents and warrants that at all times in the performance of the Services, Contractor shall comply with any and all applicable laws, codes, rules and regulations. i. This Agreement contains the entire agreement between the parties with respect to the subject matter hereof and supersedes all other agreements or understanding between the parties with respect thereto. j. Contractor shall not assign any portion of this Agreement without the prior written consent of the County. Any attempt to assign this Agreement without such consent shall be void. k. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective permitted assigns and successors in interest. Enforcement of this Agreement and all rights and obligations hereunder are reserved solely for the parties, and not to any third party. l. No failure or delay by either party in the exercise of any right hereunder shall constitute a waiver thereof. No waiver of any breach shall be deemed a waiver of any preceding or succeeding breach. m. The invalidity, illegality or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision hereof. n. The signatories to this Agreement aver to their knowledge no employee of the County has any personal or beneficial interest whatsoever in the Services or Property described in this Agreement. The Contractor has no beneficial interest, direct or indirect, that would conflict in any manner or degree with the performance of the Services and Contractor shall not employ any person having such known interests. 15. Data Security. a. Definitions: i. “County Data” means all data created by or in any way originating with County and End Users, and all information that is the output of any computer processing, or other electronic manipulation, of any information that was created by or in any way originating with County and End Users, in the course of using and configuring the Services provided under this Agreement, and includes all records relating to County’s use of Contractor Services and Protected Information. ii. “End User” means the individuals (including, but not limited to employees, authorized agents, students and volunteers of County; Third Party consultants, auditors and other independent contractors performing services for County; any governmental, accrediting or regulatory bodies lawfully requesting or requiring access to any Services; customers of County provided services; and any external users collaborating with County) authorized by County to access and use the Services provided by Contractor under this Agreement. iii. “Protected Information” includes, but is not limited to, personally-identifiable information, student records, protected health information, criminal justice information or individual financial information and other data defined under C.R.S. §§ 24-72-101 et seq., and personal information DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 8 Eagle County General Services Final 8/15/2022 that is subject to local, state or federal statute, regulatory oversight or industry standard restricting the use and disclosure of such information. The loss of such Protected Information would constitute a direct damage to the County. iv. “Security Incident” means the potentially unauthorized access by non-authorized persons to personal data or non-public data the Contractor believes could reasonably result in the use, disclosure or theft of County Data within the possession or control of the vendor. A Security Incident may or may not turn into a data breach. b. During the course of Contractor's performance of the Work, the Contractor may be required to maintain, store, process or control County Data. The Contractor represents and warrants that: i. Contractor will take all reasonable precautions to maintain all County Data in a secure environment to prevent unauthorized access, use, or disclosure, including industry-accepted firewalls, up-to-date anti-virus software, and controlled access to the physical location of the hardware containing County Data; ii. Contractor’s collection, access, use, storage, disposal and disclosure of County Data shall comply with all applicable data protection laws, as well as all other applicable regulations and directives; iii. Contractor will notify County of any Security Incident as soon as practicable, but no later than 24 hours after Contractor becomes aware of it; iv. Contractor will provide information sufficient to satisfy County’s legal and regulatory notice obligations. Upon notice of a Security Incident, County shall have the authority to direct Contractor to provide notice to any potentially impacted individual or entity, at Contractor’s expense, and Contractor shall be liable for any resulting damages to County. v. Where Contractor has been contracted to maintain, store or process personal information on behalf of the County, it shall be deemed a “Third-Party Service Provider as defined in C.R.S. § 24-73-103(1)(i), and Contractor shall maintain security procedures and practices consistent with C.R.S §§ 24-73-101 et seq.; and vi. Contractor will promptly return or destroy any County Data upon request from the County Representative. c. Contractor’s indemnification obligations identified elsewhere in this Contract shall apply to any breach of the provisions of this Paragraph. [REST OF PAGE INTENTIONALLY LEFT BLANK] DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 9 Eagle County General Services Final 8/15/2022 IN WITNESS WHEREOF, the parties have executed this Agreement the day and year first set forth above. COUNTY OF EAGLE, STATE OF COLORADO, By and Through Its COUNTY MANAGER By: ______________________________ Jeff Shroll, County Manager CONSULTANT Qiming Weng, CEO, Drop Mobility By: _____________________________________ Print Name: ______________________________ Title: ___________________________________ DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Qiming Weng CEO 10 Eagle County General Services Final 8/15/2022 EXHIBIT A SCOPE OF SERVICES, SCHEDULE, FEES DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 REGIONAL EAGLE COUNTY ELECTRIC BIKE SHARE PROGRAM Vail, Avon, Eagle-Vail, & Edwards Colorado Attn: Beth Markham Environmental Sustainability Town of Vail bmarkham@vailgov.com Proposer: Dropbike, Corp d/b/a Drop Mobility rfp@dropmobility.com (Mailing) 548 Market St PMB 64073 San Francisco, CA 94101 Primary Contact: Dipesh Dar COO Drop Mobility +1 647 621 7191 dipesh@dropmobility.com 1 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 A. Cover Letter Drop Mobility is a leading micro-mobility solutions provider head quartered in Toronto, Canada and operating across multiple municipalities in North America through its US subsidiaries. Founded in the spring of 2017, our city-first partnership mindset has allowed us to extend our services to many municipalities and campuses in quick time. We were the first North American smart bike company to partner directly with a city and launch a hub-based bike share system in Kingston, ON, Canada. Since then, we’ve expanded rapidly to US markets where we operate and support thousands of vehicles (including e-bikes, pedal bikes, and electric scooters) in many cities, including Colorado Springs, CO and Manitou Springs, CO, where we have partnered with PikeRide to provide a fully integrated app based electric bike share system. The bike share industry is changing rapidly and it seems to be divided between docked and dockless systems. Traditional docked systems are organized but expensive and inflexible. Dockless systems o er more convenience for users but are disorganized and chaotic for cities to manage. We at Drop believed from the very beginning that instead of choosing camps between docked and dockless systems, there has to be a better way of delivering micro-mobility to communities that want to provide a convenient but organized system. We researched extensively and tested various operating models and developed our very own hub model that we feel is the perfect middle ground. This involves operating vehicles with GPS and lock-to technology in a geo fenced service area with multiple destinations marked as hubs. Using the app, users have the flexibility to check out the vehicles from their smartphones and leave them at the hubs or lock them to any convenient city infrastructure (like racks, posts, etc) anywhere within the coverage area. Using our smart backend admin software and customer support processes, we ensure that all trips are monitored and parking violations are controlled directly though the app. This creates a perfect balance between convenience, reliability and organization- resulting in a system that is used and loved by locals and respected by the community. Additionally, the flexibility of hubs allows for locations to be easily moved, repositioned, or removed for the o -season. More benefits of a hub model are further explained in detail later in this submission. Equally important to our company has been the need for creating meaningful localized partnerships. We believe in locally branding a system to the city, region, sponsor or transit brand. This is essential to building a connection with the community and helps build continuity and support for a long-term system. This also opens the doors for integration with di erent local organizations, transit (like the Eco-bus or Vail bus), universities or other public/private campuses. This is our version of a true public-private partnership to deploy organized micro-mobility. We are fundamentally aligned with the goals of reducing greenhouse gas emissions, vehicle miles traveled, and providing an alternative mode to help residents and workers commute and run errands, and will demonstrate ahead in our submission how we plan to work along side and not compete with local bike rental shops. Please read on to find a proposal from Drop Mobility which outlines how we plan to partner with the communities This way we can bring more bikes to more people. We have proposed an all-inclusive per-bike monthly cost such that the system easily scales up or down, and we have included significantly reduced costs for the o -season as we can leverage existing regional warehousing for winter storage needs. Finally, you will learn why we feel strongly that “virtual stations” and battery swapping are the right solution for your community, and how our talented in-house team of software and hardware developers, marketing and branding experts, and seasoned operators make Drop Mobility a unique end to end micro-mobility provider. The proposal shall remain valid for a period of not less than one hundred twenty (120) days from due date of proposal. 2 Dockless flexibility but unorganized and uncared for Docking organization but rigid and expensive Finding a middle ground DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Shift Bike in action in Eagle County, Colorado during the 2022 riding season! 3 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 B. Respondents Qualifications, including experience and at least two references for similar projects Drop uniquely operates across the entire stack of micro-mobility, from nuts and bolts of hardware to operations to influencing government policy and regulation. This allows us to quickly adapt in the rapidly changing micro- mobility environment, and implement solutions while coordinating with our strategic partners and users. Some key company qualifications •More than 5 years of experience operating micro-mobility (including e-bikes, scooters and pedal bikes) across dozens of cities and campuses in US, Canada and Europe. •Expertise across multiple functions of micro-mobility from own hardware supply chain, in-house software development, operations processes, customer support systems to public policy. •Locally branded product to the region, existing sponsor, bike share operator or transit. •Deployed fully transit integrated multi modal electric mobility systems in major US cities like Kansas City, MO and Colorado Springs, CO, New Orleans, LA, among many others. •Extensive network and presence across major North American cities through our tie ups and active involvement in organizations like NABSA, NACTO, etc. •Strong backing from reputed venture capital firms based in Silicon Valley and Asia. •Incredibly talented (and growing team) of in-house software and hardware developers, branding and marketing specialists, experienced operators, and customer success associates. Drop Mobility Organization structure Given that we are structured to operate across the entire stack of micro-mobility, Drop has a diverse team of 30+ business leaders, operations managers, product experts, engineers, designers, customer service reps, marketers, accountants, and legal experts. This includes an extended team of part time and partner field sta in each of our markets managing daily operations. 4 Supply chain Hardware Logistics & deployment User and operational software API Integrations Customer (rider) success Operations/execution Government, policy & partnerships DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Some of our similar electric bike systems in the US: 1. Colorado Springs, CO, USA One of the fastest growing systems in the region and a hot bed for tourism and outdoor activities. We launched here in spring 2019 and have already doubled the ridership numbers as compared to the older system. We partnered with PikeRide, the non-profit bike share operator, and launched a fully electric, lock-to vehicle fleet. The early stages of the partnership have resulted in large increases to the current system size of over 250 + electric bikes, as well as expansion to nearby ski town, Manitou Springs, CO. The climate and topography here is similar to Eagle County, CO. Reference 1: Jolie Nesmith, Executive Director, Pike Ride 739 E. Pikes Peak Ave., Colorado Springs, CO, 80903 jolie@pikeride.com 719-235-5862 2. Kansas City, MO, USA We launched a fully electric system in fall of 2018, working in tandem with the existing docking station bikes and in partnership with the transit authority, RideKC, and the existing bike share non-profit, BikeWalkKC. This system includes participation from several neighboring jurisdictions who have all come together to form one cohesive system under one common brand. We have further co-branded the software platform and integrated into the transit service and continue to build on this partnership. We have been able to set and achieve various common goals like delivering a fully integrated system, expanded into new areas of the city including equity neighborhoods, collaborated on flexible pricing, provided unique membership types, and more. Reference 2: Eric Vaughan, Director of Bikeshare, BikeWalkKC 1106 E 30th St Suite G, Kansas City, MO, 64109 eric.vaughan@bikewalkkc.org +1 (573) 690-0409 5 COO Head of product Supply chain director VP of operations Engineering team Data team General manager-ops Operations coordinatorRepairs coordinator Field sta Marketing manager Customer service manager CEO DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 3. New Orleans, LA USA The relaunch of a legacy system, we partnered with Blue Bikes Nola to bring back bike share to New Orleans in the summer of 2021. This is a great example of a public private partnership where we supported the goals of the City, non-profit operator, local bike advocacy groups, and a title sponsor. New Orleans is a dynamic market and we balance prioritizing the local needs of the community (including a thriving equity program- Blue Bikes for All) while also providing transportation to tourists, visitors, and students. Reference 3: Geo Coats, Executive Director, Blue Bikes Nola 2740 St. Louis Street, New Orleans, LA, 70119 geo @bluekrewe.org +1 (504) 782-0098 In addition to the references above, we are contracted to operate turnkey systems of this size (100-200 e-bikes) in markets such as Rialto, CA and Fresno, CA. We have a growing business operating systems in resort towns such Colorado Springs and Manitou Springs, CO and on campuses such as Micron’s largest US campus in Boise, ID. C. Approach and innovation At Drop we believe in a simple framework for delivering sustainable micro-mobility that involves a combination of robust hardware, smart software and an integrated operating model. This enables us to deliver reliability, convenience and organization which is the key to a successful bike share system. Robust hardware At Drop we have our own R&D, design and hardware engineering teams that work with our hand picked manufacturing partners to delivery all micro-mobility hardware including e-bikes that are most suited for bike sharing. We have developed the Drop e-bike model E201L after multiple iterations and this is our most popular model till date. We have been able to achieve this superior product quality as we control everything from design to parts sourcing to assembly to spares for our hardware. Working closely with manufacturing partners allows us a lot of flexibility and customization unlike many micro-mobility companies that pick “o the shelf” products and deploy them for bike sharing use without proper testing or research. Smart, integrated software Drop leverages in-house expertise for our software development whether its our user facing app, website or backend admin platform. An expertly designed software ensures that every aspect, from the BLE and GPS of the vehicles to the UX, to the data-sharing, to customer support and open API's for integrations is reliable and consistent for both users and our partners. This means that the app is easy to use, vehicles are easy to locate and ride and user data and privacy is 6 Robust hardware Smart, integrated software Operational expertise Reliability Convenience Organization DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 protected. We are constantly iterating the software, pushing new updates and developing new features based on feedback from our partners, as well as our own operating experience. In addition to our advanced hardware and smart software, the core of our innovation lies in our operating model in 3 key areas: hub-based model, lock-to and end of trip photo review, and battery swapping. Hub-based operating model Our learnings from the micro-mobility space show us that both docked and a dockless bike sharing systems have their challenges. A docked system while organized, is expensive to operate and inconvenient for users due to inflexible parking and cumbersome hardware. On the other hand, a fully dockless free-floating system may be convenient for users, but can be hard to manage and is unreliable for consistently finding vehicles fit for use. The biggest concern though is the mess that improperly parked dockless vehicles can leave across city streets, which impacts non users and renders the system to be unorganized and ine cient. Our hub-based model is the perfect middle ground between docked and dockless that provides user convenience, reliability and organization. We demarcate an overall service area that is geofenced so that vehicle trips cannot be ended outside this region. We further work with our partners to identify key locations (like existing biking hotspots, city racks, bus stops, etc) and designate these as ‘hubs’. These are locations where the on ground operations team will rebalance vehicles most of the time and users will be encouraged through in-app instructions to park here. This increases reliability of finding vehicles and keeps the system organized. The hub-based system is a unique solution because users know that reliably there will always be vehicles at certain hubs, and cities know that vehicles will be rebalanced back to hubs. We monitor the system closely through our advanced backend admin software. 7 Mobility “hubs” for parking and picking up e-bikes increase reliability of finding a vehicle and organization. Coverage area is clearly defined and communicated to users on their apps. Enforced through warnings, incentives and penalties. GPS tracked vehicles that can be unlocked through smartphones by scanning a QR code. DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Lock-to, end-trip review, geofencing There are two critical features in our operations that ensure the hub-based model is successfully deployed and maintained. These are our lock-to technology and the end-trip process review. All of our bikes are equipped with a lock-to cable technology. While ending their trip, users are instructed to use the cable to tether the bike to physical infrastructure either at a hub (or at any other locations like city bike posts, racks, flex hubs, etc) and securely lock it. This prevents vehicles from falling over or being left in areas in the middle of the sidewalk or other precarious positions that so many micro-mobility companies have been criticized for. To ensure that users are following this system, we have built an additional step without which the users cannot end their trip. Once the user clicks the ‘end-trip' button in the app, they are prompted to take a photo of the vehicle with the lock clearly visible. The trip only ends once the photo is successfully submitted on the app. Each of the photos are stored in our back end admin platform where they are accessed and reviewed by the customer support team. If a user did not park correctly, they are notified via the app about the parking issue, and they are subject to warnings and potential fines in a clearly laid-out process. At the same time, our operations team is notified through our automated team-messaging system to check out the vehicle that was provided an end-trip warning. All our vehicles have an onboard GPS chip and and our service area is geofenced, so we always exactly know where all of our vehicles are at all times. This helps the team to e ectively rebalance vehicles to hubs and promptly retrieve any vehicles left out of zone or not properly parked. We can also create exclusion zones and black out areas within the service region where the city partners do not want us to allow vehicles to be parked. With all of the above hardware and software technology features, we have been able to deliver over 95% parking compliance in markets where we have deployed the hub model. When issues do arise we are able to track vehicles in real time and resolve quickly. Battery Swapping Battery swapping is the future for all electric transportation, seen by the transition to swapping over recharging by every major micro-mobility operator. We have believed in battery swapping from the very beginning. Charging infrastructure is expensive and permanent to install on community streets. Solar panels, while in theory are great for eco-friendly recharging, are ine cient and unreliable. And moving vehicles back to a central warehouse to recharge simply does not make sense. Better battery technology with larger capacities results in a 40+ mile range on a single charge, meaning batteries need to be swapped as often as quick safety checks and cleaning bikes is required. This creates for an e cient recharging process that is combined with routine maintenance and rebalancing. 8 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 D. Equipment safety, reliability and durability Electric assist bicycles (e-bikes) At Drop, our hardware is specifically designed and built for public bike sharing. Many bike share companies are picking o -the-shelf bike models available with factories in Asia, to cut corners or to prioritize speed of deployment over quality and safety. On the other hand some other companies, in the zest of building something that is highly durable and secure, compromise on the comfort and riding experience by building heavy and bulky bikes that are also extremely expensive. Both of the above scenarios lead to the overall system being less cost e ective and unsustainable.. Our design philosophy for our E201L e-bikes is to have a simple, light and convenient bike frame which gives the rider an enjoyable riding experience but also balance this with a design and specs that make the bike durable, safe, easy to maintain and secure from theft and vandalism. Our in-house hardware sourcing team has gone through multiple iterations of e-bikes before selecting the current model for use. Custom configurations, specs, features, and accessories are available upon request. Electric assist bike (model E201L)- A demo bike can be made available on request Drop’s electric-assist bike is rugged, durable and stylish. Everything from its sturdy design, longer range battery, unisex frame, foam tires to lock-to mechanism have been designed for public bike sharing. The e-bike is powerful- with a 350w rear wheel motor, it can tackle mountainous geographies like in Eagle County. The bike is equipped with internet connected smart locks with on-board GPS and sensors that provide real-time data on battery-levels, locations, bike condition and more. In addition, the unique lock-to cable allows bikes to be secured to physical infrastructure. 9 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Some key safety features that we have built into our bikes •Electric motor on the back wheel in a combination with Shimano brakes so that the bikes don't flip while hard braking as was reported with some competitor bikes recently •Concealed numbered battery with keys that is easily swappable but weather proof •lock-to cables, harder to fall and be stolen •Basket is fixed in place, reduces tipping •Bell is double turn for easy use (you can turn it in any direction) •Front light that actually illuminates the ground and stays on till bike is in unlocked state •Puncture proof tires (prevent mid trip stops) •Roller brakes with lowest in class maintenance and highest in class durability •Double protected brake wires •Tamper free screws to avoid theft •Anti-theft pedals •16 mph max speed (adjustable), Torque sensor for better control, electrical cuto when not turning pedals We believe in locally branding all our equipment to make users understand that this is a regional program operating in the communities of Vail, Avon, and Eagle-Vail. Above is a 3D rendering of our e-bike model E201L to show you a blank canvas. We will work in collaboration with the partner communities to custom design and brand the bikes, as in the example shown above. Please note, this is for demonstrative purposes only, and we are able to adapt to colored frames or di erent designs. Finally, Drop works with leading manufacturing partners, adhering to international protocols like ISO 9001:2015 and we have industry Gold standard certifications like CFR1512 for our e-bikes. Our vehicles also comply with CPSC Public Law 107-309 for maximum engine wattage and ISO 43.150. 10 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Hubs & Way finder signs As explained earlier in the proposal, we operate stations or “hubs” where bikes are locked to a designated rack or area, or to existing infrastructure. These are virtual docking stations that o er all the advantages of traditional docking stations, while also o ering a more cost e ective and flexible solution. Hubs can be created, customized and changed easily meaning stations can be added and moved without much heavy lifting. A picture of Drop e-bikes at a hub with signage in Colorado Springs, CO. We work with partners to select and design racks and signage, customized based on what will look best in the local community. We can o er many di erent rack and sign designs and will work with our partners and stakeholders to design and implement. E. Technology, data and integration Technology Drop Mobility provides an integrated mobility solution. Our technology stack is developed by our in-house team (ex Google, Microsoft, etc), with years of experience in regionalization and operating bike share. Our infrastructure is localized from the ground up, and includes the suite of tools from operations backends on desktop and mobile, white- labelled user facing apps and websites, and the core modules which maintain and manage connectivity with vehicles over the cellular network. 11 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Platform Drop’s software platform was designed by operators for operators, our experience comes from years of operating micro- mobility across many markets that have encountered the same operational, software, marketing, communication and other challenges and opportunities that you do and will in the future. Some features of the platform include (but are not limited to): •Flexible pricing options (membership, day pass, pay as you go and more), or work with our team for specialized occasions (like conferences, etc) Generate coupon codes for specialized occasions •View detailed user info, previous trips, end-trip photos, past warnings, ban/manage users and other relevant user data in our web admin •Vehicle management system which can disable vehicles that are unfit for use, remotely •Editable service areas both from the mobile app and the web interface •Built-in vehicle issue tracking system that is tied to vehicles as well as field-technicians so that maintenance can be tracked (and the ability to search/filter by properties like vehicle number, technical name, etc) •Customer tracking system (CRM) that helps delegate and manage customer support issues •Smart rebalancing reports that indicate vehicle usage and recommends balancing options •Trips view that maps trip start/end/duration as well as the ability to filter/find specific trips by their properties (user name, vehicle number, start region, etc) •End-trip management view that manages proper parking with end-trip photos (and can fine/report customers, or incentivize customers to park in certain regions) •Hub management including sponsor markers, physical naming and tagging, and more •Battery management view with low battery bike status, as well as aggregate battery stats (like lifetime of battery before swap) •End users can report issues with trips, which, if relevant, are automatically added as vehicle issue tickets •Field-sta have access to mobile apps that allow them to view detailed vehicle status and system status reports, as well as receive notifications for maintenance/system alerts 12 Core Operations Telematics Cellular Integrations Consumable APIs for city and partner use User interface Customizable user facing apps Admin Mobile and desktop tools Mobile operator apps Desktop admin Real time operations and KPIs Analytics Separate and secure Payments PCI compliant partners Drop’s technology suite is decentralized and modular, which increases reliability while allowing us to move quickly. For example, each module can be updated or customized one at a time. Parts of our stack are hosted on partners like AWS and Digital Ocean. Databases are backed up in real time in PostgreSQL. Payments are provided through Stripe (PCI compliant). DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Data and reporting tools Drop Mobility is a partner-driven organization, and we believe in sharing all relevant and useful information with our partners, with an eye towards user privacy and data security. There are three levels of data sharing Drop Mobility provides: public, partner reports & API access, and live system data. Level 1: public data •Drop Mobility’s systems are interoperable with the with GBFS (General Bikeshare Feed Specification) and MDS (Mobility Data Specification) formats, and can provide an API endpoint such as (https://api.dropbike.ca/gbfs/vail) •Drop is a strong proponent of multi-modal travel, and public data helps our partners and other service providers integrate into one technology platform Level 2: partner reports & API access •Tokenized data (without personally identifiable information) is shared with partners on a weekly or monthly interval, and include customizable reports which are unique to each region’s requirements •Reports already include the following- Trip history: including distance, duration, start/end, trip path, member history: member subscription uptake tracking, coupon code usage, etc, revenue reports: by type, by vehicle, graphed, customer service reports, Demographic and region-specific data can be collected Level 3: system data is shared with partners at an application level •Our partners can access Drop’s operational backend through our mobile and web applications. These systems are part of day to day operation and product team updates features regularly •Each sta member will have their own login credentials for security and authentication purposes •These applications are secured through industry-standard encryption protocols (SSL, HTTPS) and strong password and identity systems Customer Facing Website and App Our front-end user apps for Android, iOS and platform website are designed for today’s mobile user. 13 Operations staff have access to mobile and web platforms. Drop regionalizes and co-brands local user apps and websites. (See web mockup below) DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 •Easy to signup with familiar phone number verification and persistent login •Our website platform is customized to iOS and Android users and has tracked download metrics •Users can easily view vehicle locations, statuses and check out a vehicle with the quick scan of a QR code •Users can sign up for all membership and day pass types within the app, skipping any kiosk or website •Financial services are run in a transaction-protected sandbox and processed through our service provider, Stripe, which is PCI compliant •User names and addresses are anonymized in all non-encrypted environments, and all app access is encrypted over HTTPS and TLS with audit trails •Customer feedback section allows users to give feedback, ratings, get FAQs answered, chat with a team member immediately or report issues with their trip •Both the user app and website is modifiable to include sponsor hubs, sponsor checkouts, other advertising options (which can be developed with our team on a unique per-sponsor basis) •Users can see their trip history with summary data about their health and environment impact •Before starting a trip, users are shown instructions customized to their current location, region and past riding experience Transit/Mobility/Ticketing Integration Drop has an open partner approach. In each city, Drop can be completely transparent to the operational metrics and integration possibilities due to the nature of our partnerships. Your partners are our partners. Our platform has been designed with integrations in mind from the beginning, with architectural openings for joint ticketing, shared accounts and vehicle status/locations. However, each partner has unique API access and our integration involves a discovery phase followed by implementation. F. Implementation Plan and Schedule Should we be awarded the contract to operate this system, we can commit to the following schedule: March and April—> Discovery phase: This phase entails gathering information from the partner communities to set up the most e ective launch of the system possible. Included during this period is hub mapping, system sizing, infrastructure sourcing, and collaborative planning (existing system transition, communication, internal stakeholders onboarding, integration possibilities, etc). It is also when we source our warehouse and storage facilities, hire and train the local team, and build out partnerships with local bike shops, advocacy and non-profit groups, housing developments, large employers, and the community at large. May 1st - 15th—> Demo/Training period: This phase kicks o our product training, with software demos scheduled and maintenance training begins. Once the local project manager is trained, they then demo and test all bikes/software system to make sure that they are ready to go. This period is generally where additional maintenance and field 14 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 technician are hired. Plans for the marketing and launch of the system are further developed and we maintain a comprehensive launch checklist. Drop has developed an e ective training and onboarding process which we use to quickly bring new team members on board. May 15th and ongoing—> Final Launch and execution: Any final planning for the launch is done, and complete preparations are actioned to ensure a smooth first few weeks. Within a week of launching the new system, we will host a launch event to generate excitement and build awareness. For this event, we invite key figures in transit, cycling, sustainability, government and the press. We also coordinate a press release and social media campaigns. G. Marketing and promotion plan Drop has a talented in-house marketing and design team that handles everything from the initial branding of the system, design and development of a user app and website, all marketing collateral, and a comprehensive education and outreach strategy with a focus on targeting local residents and employees who will use the system for commuting. Any successful community outreach strategy includes a focus on partnering with local organizations, housing communities, and employers. Additionally, in Eagle County we would have a special focus on partnering with local bike shops and rental companies (such as Vail Wheel Base) to ensure the bike share program is not directly competing with their rental business. Since pricing and promotions are entirely customizable in the Drop platform, we can create a pricing structure that satisfies existing e-bike rental companies. Our outreach and promotional strategy includes the following: An initial launch event and press outreach We use the time leading up to launch and the first few weeks after to generate local buzz and excitement, educating the community by announcing system size, station locations, and pricing. Employer outreach We will continually work to form relationships with the partner communities’ employers, starting with some of the largest such as Vail Resorts, Eagle County Schools. By o ering information, special pricing, and product demos we can target commuters that work here. Community outreach Housing developers love to tout bike share as an amenity, and we can use this to our advantage to get them to help spread the word. We can approach housing communities based on proximity to hub locations to provide education. Social media ads We can geo-target educational ads about the system to the geographies in which the system serves. Radio and print promotion Good old fashioned radio and print (such as ads in the Vail Daily) help inform the community and spread the message about bike share. H. User Experience Our goal is to make sure that the process for renting and returning bikes is easy and stress free for users. Users can download the app in either the Apple Store or Google Play Store. There will be instructions on the bikes and hub way- finder signages to guide users. When User’s download the app, they will be taken through a series of instructions and onboarding screens including accepting a terms of use/waiver form, an account set up page, a payment information page, safety instructions- including information around how and why to wear a helmet- and all required information on how to use the app. They can select di erent payment options at this point as well (pay-as-you-go, membership options, etc). The screens will also explain how the system works, provide information on about the service area, how to lock the bike to public infrastructure or hubs, and how to end the trip properly. Any additional questions that the users may have throughout the unlocking, riding and parking process can be directed towards our customer support teams in the app. There are detailed FAQ’s in the app as well in case the users want to seek answers by themselves. When they have finished setting up their account on the app, the users will see a home screen with a map of the service area, and the location of all of the bikes in the 15 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 system. From here they can walk up to any bike and using the app, they can ‘scan’ the QR code located at 2 places on the bike using their phone camera. This will automatically unlock the bike and they will be able to begin their trip. Alternatively, they can manually enter the bike number (listed on each bike), which will also automatically unlock the bike. Before they begin riding, they will have to read through a few safety and instruction screens, including helmet and tra c laws, how to lock the bike and end the trip, and the importance of respecting the public right of way. Sample basket sticker design for a Ride KC e-bike depicting the user instructions on bike When they begin riding, they will see a screen which will show them how long they have been riding, the e-bike battery, and a map of the serviceable area. They will also be able to see all of the hubs in the map for locking their bikes. When they decide to end their trip and they find appropriate public infrastructure for parking, they can click the ‘end trip’ button on their app riding screen. From here, they can use the cable lock and the wheel lock to lock the bike and tether it around public/hub infrastructure. Thee trip automatically ends when they have done this. Next, their app will prompt them to take a picture of the bike in its locked state around the public infrastructure or hub. They take a picture, which automatically is uploaded on the drop backend for review. At this point they can close the app and continue on with their day. If there is a problem with the parking job, they will receive a notification email with a link to the picture that they took, and a description of why it was incorrectly parked. Our operations team will fix this parking job personally, but some good samaritans take it upon themselves to correct the parking job once they receive the email notice. Users can check their ride history on the homepage of the app, along with other account information such as payment info. Sample user onboarding screenshots for Link Dayton bike share powered by Drop 16 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 I. Operations Plan When you partner with Drop Mobility, you leverage our team’s combined decades of experience operating some of North America’s largest and most vibrant bike share systems. We understand the region is seeking a turnkey operator to deliver an e ective electric bike share system and we very excited for the opportunity to apply our successful approach to bring a thriving system to the partner communities. We have proposed a system of 155 e-bikes at 33 stations, and we will work with the communities to identify station locations pro rata to the community, and with a priority on serving multi-family, workforce, and low income neighborhoods. Due to the light infrastructure that comes with a hub-based model and battery swapping, we can o er you a bigger system which will help achieve density and reach more residents. We believe in a phase-approach to scaling up a system and once ridership goals are achieved, the system can be expanded. Furthermore, the hubs can be scaled up and down and easily repositioned as communities’ needs change. E-bikes and hub racks can easily be removed and stored in our regional warehouse nearby. You will find more details on the proposed financing of system expansion in the Budget section below. Rebalancing and Recharging At Drop, we have built customized software interfaces that give field sta and system administrators a variety of reports and detailed information on system utilization. We use this data (like riding patterns and bikes trip history) to determine which areas/hubs should be prioritized when rebalancing. There are both mobile and web views for the sta to enable convenient and flexible monitoring of the system. There are various algorithms in the backend that prompt the field team on their rebalancing routes and goals for every shift. The e-bike batteries are swappable so can easily be replaced in the field with the extra batteries we will provide. The e- bikes thus should never really go out of service due to battery reasons. There is an additional backup battery on the smart bike locks that will keep the lock active and ping the servers for a week even if the main bike battery runs out of power. The Operations coordinator and field sta have access to real time battery charge status for all bikes (see web app screenshot below for reference). This and many other reports and tools make it easy for the sta to plan their day, prioritize routes and attend to bikes depending on their status. An e-bike battery status view for field sta on the Drop admin backed app Given that e-bikes have swappable batteries with a large capacity, our team is able to plan e cient routes that limit the amount of van and truck trips during rebalancing. Some field sta also like to carry charged batteries in a backpack, and bike from hub to hub while rebalancing. The speed and ease of using the electric bikes allows for this process to still be 17 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 quite e cient while carbon emissions are limited. While performing battery swaps, field techs can also do a quick maintenance safety check, clean the bikes, and reposition any bikes which may be slightly out of order at the hub/ station. Maintenance plan We plan to approach local bike shops about potentially partnering to provide maintenance on our fleet. Alternatively, we will engage with the local bike enthusiast groups to hire and train sta with knowledge of bike maintenance to maintain the fleet. A specialized mechanic deals with more significant damage back at the workshop, and our field team is in constant contact with our HQ data team to service any bikes that are having additional software/app issues. Operationally, field-sta have access to mobile apps that allow them to view detailed vehicle status and system status reports, as well as receive notifications for maintenance/system alerts. The field sta are scheduled for the maintenance of various bikes, ensuring that each bike in the fleet is regularly maintained. This maintenance check list includes, but is not limited to checking the chain, tires, lights, saddle, gear shifters, brakes, basket, bell, and overall condition of the bike. As mentioned previously, field sta are alerted to any and all bikes that are low on battery, and swap those batteries. It is a common practice in our operations for field sta to also run through a maintenance check of the bikes when they swap the batteries. The operations team is able to detect if vehicles have been damaged and are in need of more immediate attention either through our customer service channel where concerns may have arisen, or bike monitoring the condition of bikes in the end-trip review process. Each day through our 12 hours of field sta coverage, they receive an automated report that provides them with information on which bikes are in need of maintenance, any reported breaks, and any bikes out of the service zone. Pricing We work with partners to find ways to engage di erent geographic and demographic consumers, including students, older adults, lower income residents, neighborhoods of color, women, non-bikers, non-English speakers, and other traditionally underserved populations. Below are a list of pricing to use as a reference, although these can be modified based on our conversations and engagement with our partners. •Pay as you go option- $3 to unlock + 40 cents per minute •Memberships- $25 per month and $100 seasonal (locals only) •Discounted access- subsidized student, equity pricing, etc •Special access- sponsors, city sta , corporate partners, etc •Others- event pricing, coupons, etc With a heavy emphasis on collaboration and partnership rather than forcing our model on cities, Drop works with partner communities in order to determine the most e ective pricing options for ensuring equitable access and sustainability of the program. Equity At Drop, we believe in a system that is accessible to all, regardless of income or access to financial services. In each and every market in which we operate, we have built out a robust and comprehensive equity program that addresses the local needs of the market. To do this, we first work directly with public leadership during a discovery period to determine the local needs of the community, build out the goals of the program, and define the criteria for qualification. We then partner to identify communication channels to the equity markets, and form a plan for outreach and engagement. More information and examples can be provided upon request. 18 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Customer support At Drop, our in-house support team understands the importance of timely response to customer contacts. Micro-mobility is all about simplicity and speed and we make every e ort that our customer experience follows suit. Riders can contact support teams through in-app messaging, email or phone. The support team is trained and experienced in handling rider onboarding and education, billing questions and fee disputes, and on trip issue management and parking complaints. The support team also assists fleet teams in fleet management and rider outbound related to parking education reinforcement. Our team responds to 70% of customer contacts in under 15 minutes with an overall SLA of 14 hours based on our hours of operation from 8am to 7pm MST. Additionally all of our team members work remotely and we are willing to hire a local associate who intimately knows the partner communities. In cases of emergencies, we will be able to provide a hotline to reach the local operations team members. Local residents will also have clear lines of contact in order to report issues with the parking or riding of our vehicles. Our support team can use these reports to manage vehicle relocation and rider education or removal from service. 2023 Riding Season Budget Following is a list of assumptions for the regional system: Following is the breakdown of projected cost for the regional system: Assumption Count Duration of program Season 2+ Electric pedal assist bikes 155 Hub stations 33 Expected rides in year 2 27,000 Average revenue per ride $3 Description Monthly or one time (US$)Total (US$) Deployment and set up (one-time) $10,000 $10,000 Hardware, software customization (one-time)$10,000 $10,000 E-bike monthly leasing (155 e-bikes x $175/ bike) *6 mo $27,125 $162,750 Hub racks and signage (equipment, delivery, taxes & fees - 35 hub locations x $275/ hub) *6 mo $8,250 $49,500 Software monthly platform fee ($15/ bike) $2,325 $27,900 Operations and administration (May-Oct)$21,000 $126,000 O -season all inclusive cost (Nov-Apr)$3,500 $21,000 Marketing and community outreach *for 6 mo $3,500 $21,000 Total cost to run system for 1 year $428,150 19 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Following is projected revenues for Year 1 of operations: Based on the budget above, bikes and hub racks will be distributed based on the following plan, and payment is specified accordingly: •Vail (53%): Number of e-bikes - 81. Number of Hub racks - 16. Prorated amount due - $223,743 •Avon (21%): Number of e-bikes - 35. Number of Hub racks - 9. Prorated amount due - $96,679 •EagleVail (10%): Number of e-bikes - 14. Number of Hub racks - 3. Prorated amount due - $38,672 •Edwards (16%): Number of e-bikes - 25. Number of Hub racks - 5. Prorated amount due - $69,056 •Total system cost: $428,150 Notes: •It is our desire to enter into a minimum 3 year agreement so we can start to plan for a long-term and self sustaining system. •We are happy to comply with any TABOR language requirements. •Payment terms: 50% advance, 50% upon system delivery 2023. •The numbers above are based on the prorate share of the total cost of the system, based on our understanding of desired system expansion and budgetary constraints. •With the system expansion and Edwards coming on board, we have significantly expanded our operations budget in order to cover additional storage, sta ng, and vehicle needs. Revenue Plan Expected revenue (Avg) from user fees $81,000 Revenue share to Drop (90%)$72,900 Revenue share to be re-invested in marketing and outreach (10%)$8,100 20 DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 11 Eagle County General Services Final 8/15/2022 EXHIBIT B INSURANCE CERTIFICATE DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 08/16/2022 Christensen Group 9855 West 78th Street, Ste 100 Eden Prairie MN 55344 Michelle Leonard (952) 653-1000 (952) 653-1100 mleonard@christensengroup.com Dropbike Corp. 548 Market St PMB 64073 San Francisco CA 94104 Great American E&S Insurance Company 37532 Ace American Insurance Company 22667, 22-23 Liability A PLE743959 07/23/2022 07/23/2023 1,000,000 500,000 20,000 1,000,000 2,000,000 2,000,000 A XSE815259 07/23/2022 07/23/2023 5,000,000 5,000,000 B Cyber Liability D98201324 06/30/2022 06/30/2023 Per Claim Limit $3,000,000 Aggregate Limit $3,000,000 Certificate Holder is included as an Additional Insured under the General Liability when required by written contract. Re: Location address 126 E. Valley Blvd. Suite A & B, Rialto, CA. 92376 CIPA Investments Inc and MGR Property Management Inc. 3800 E Concours St. Ste 100 Ontario CA 91764 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME: CONTACT (A/C, No): FAX E-MAIL ADDRESS: PRODUCER (A/C, No, Ext): PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED? (Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT ER OTH- STATUTE PER LIMITS(MM/DD/YYYY) POLICY EXP (MM/DD/YYYY) POLICY EFF POLICY NUMBERTYPE OF INSURANCELTR INSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO- JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIRED AUTOS ONLY DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0 Dropbike Corp. 00053357 Christensen Group 25 Certificate of Liability Insurance: Notes THE GENERAL LIABILITY AND EXCESS LAIBILITY INSURANCE POLICIES ARE BEING ISSUED BY AN INSURER THAT IS NOT LICENSED BY THE STATE OF CALIFORNIA. THESE COMPANIES ARE CALLED “NONADMITTED” OR “SURPLUS LINE” INSURERS. THE INSURER IS NOT SUBJECT TO THE FINANCIAL SOLVENCY REGULATION AND ENFORCEMENT THAT APPLY TO CALIFORNIA LICENSED INSURERS. THE INSURER DOES NOT PARTICIPATE IN ANY OF THE INSURANCE GUARANTEE FUNDS CREATED BY CALIFORNIA LAW. THEREFORE, THESE FUNDS WILL NOT PAY YOUR CLAIMS OR PROTECT YOUR ASSETS IF THE INSURER BECOMES INSOLVENT AND IS UNABLE TO MAKE PAYMENTS AS PROMISED. ACORD 101 (2008/01) The ACORD name and logo are registered marks of ACORD © 2008 ACORD CORPORATION. All rights reserved. THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER:FORM TITLE: ADDITIONAL REMARKS ADDITIONAL REMARKS SCHEDULE Page of AGENCY CUSTOMER ID: LOC #: AGENCY CARRIER NAIC CODE POLICY NUMBER NAMED INSURED EFFECTIVE DATE: DocuSign Envelope ID: 6EF20CF1-B42B-43C6-AFA7-497D7EC21BA0