HomeMy WebLinkAboutC96-067 Colorado Department of Labor Core Job ServiceAPR- 1-96 MON 13:29 Colorado Departwnt of Labor Core Job Service Wsmess Plan xomtain bion Teas of Vvisco , Edwards Hot Sulphur SpringS job sarvice Offices r. u3 Gi " 6725 & T,eadvillG Att30hed era the •corn JSC l9vulnELW. Plan gouts which vAil be (�cquired on tho central part of cash JW l3usinuvv plan for tfid ouinfiil W'4rvrn Vaer, theles "0ere' 00842 wore i apcd by rhn JSC Diroo , with guldsnce from the FbId oirsawr8, and aro deslpncd d to mlovido o control Fram awork common to all deer emund wlduh the Ibcal J6C BuDirit"e piens Can to built U;(rtg thWU goals s,s a common required base, rash J, Tv©m will &"Inp their owrti loraiiied ab;ao twee to o=ln thane 90910 and Can tailor the gaela, and messurements, to Choir Coon kwsl bueinaaa environrnant through the, use of addondum. The format of tho JSG Businem Plan will be se follows:: aboll 1 atetemont Tho (•„.J9C Yearn) Will achieve chis Cosi by addrossing the core plan oblaotlyas in the talluvAng i okiner: Objeothm A. SWtementr JSC Tesla apeciFia ectidn plan Including how th4 800n will be measured and Wic expocLud banohrnarz to be whlevad tied to tJmefremes, and so on... jW faam Businoaa Plonu R, -Q rMnated to be flhvjtr aleHr, end cavy to underetancL Tho comniowd bunincvm plans arra to be n=rned to t1 e. DiRTQ-0-M AOM INaXZ�\ 5I1 lgg4 0 AFF- 1-Ub MUN 1d!2Y P.04 JSC DUB HSB PLAN, Goal 1: CUSTOMRR SATISFACTION COSH statement: To meet, or exceed, our customer'$ expectfitiarir. measurements: To be measured through surveys, mystery shoppers, OS screen reviews, follow up with employers as documented on R screen, etc objectives for Appli.Gant augtOMOrg: A. To provide, to every appliCant, services that dead to a placement, an obtained emploYment, nr a supportive servj,ce referral. a, Ta treat all aumtomers with dignity and respect - C. To provide initial and suboequant Aarvices in a tlmel,y manner. Objec"ves for Bmployer customers: A. To assure every referral made meets the criteria established by the Employer. B. To assure all servi,�;ez requested by the EmploYer are provided in a timely manner. APR- 1-96 MON 13:29 Goal 2; 100% FLLL RATE Goal statement: To fill 10a% of the job openings received, Measurement: To be measured by utilizing the Mis (Management Information System) report developed by Bill Craig, Objective A: To analyze applicant pool and 100al labor markwl conditiona to determine applicant/job opening mix, and labor supply/demand information. Objective p: To determin*'markpt strategies to optimize fill rate, Objective C: To identify strategies to ovorcome barriers to achieving l00% fill mite. APR- 1-96 MON 13!30 Goal 3: 'TEAM OPERATIONS Goal statement: To establish. n corporate environment where each individual's commitment to the team, and the team's commitment to achieviny the overall mission of the Division of Employment and graining, is possible. Measurements: The measures of success in achieving this goal will be how well the team accomplishes the following objectives: objective A: it is undorstood that team standards will be based upon individuals in a team: Working cooperatively Sharing worst eguallq Committing to team expectations Being willing to ba flexible with changing situations Learning new skills Objective B: Teams will be encouraged to undertake projects that will improve operations. These pLUjUCts should be definod in such a waY as tO identify: Description of the project Anticipated outcomes Predetermined benchmarks Time lines Objective C: To establish a systematic review process and monitoring of goals, with review of pro)ects at least quarterly. To include the results of the reviews in reports. To establish corrective action plans if t hieved for: follow up objectives, and the quarterly the benchmarks are no ac To periodically evaluate established benchmarks for relevance to the Department's mission and strateyiu goals, and to revise benchmarks when necessary. AFF- 1-9b NUN ld:du N. U( Goal 4; CONTINUOUS IMPROVBMSNT Goal statement: To continuously improve the services of the Jab Service Centere. Measurements: Through quality reviews conducted by Employment Programs staff, self appraisal reviews, and by comparison to prior perfoLmdrice. Part 1: Quality Objective A: To adhere to the standards specified in DL 91-1U4 concerning Now W rpct.ions - Fmplovment Service, and address the issues detected by the Mystery Shopper. Objective B: To insure that a quality match Can be made from information contained on applicant recisi:rations and jab orders by entering complete and accurate information on all of the pertinent ODDS data screens, Objective C; To assure that, all cervices provided are properly recorded, and documented, in ODDS. Objective D; To continually increase the proportion of our job listings which offer iaigher Wages and longer duration of employment. Part II: MarkeLi.uy Objective A: To develop marketing strategies to increase employer, and applicant, awareness and utilization of our services. Objective B: To utilize creative methods to publicize our involvement in local labor exchange activities. Objective C; To participate in local events whir -h will publicize oui services, and improve the image of our agency within the community. Objective D: To list our offices in the local Yellow Pages. APR- 1-96 MUN 13:31 r,uo Colorado DGPartment of Labor Job Service Business Plan The JQb Buoinoss Plan .fnr JUIJI 1, 1996 through June 30, 1997 alas been reviewed by the undersigned and Yeas bee" foundto be appropria,Le for thio county with the followiRq sugg .wl�le�+ar V Gy.11 � Dt qk— Eag e a ty omrn ssivc1ei • caLaval O e.ivate In ustr Coun- Representative To be returned to: By: March 22,1996 Mary B, Mayer Edwards Job Servl(:e P. 0. Box 1840 Edwards, C0 8163? Fax: 926-1281 Date