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HomeMy WebLinkAboutC17-293 Mobile SolutionsAGREEMENT FOR SERVICES
BETWEEN EAGLE COUNTY, COLORADO
AND
Mobile Solutions Services Holdings, LLC
THIS AGREEMENT ("Agreement") is effective as of the 08/16/2017 by and between Mobile Solutions
Services Holdings, LLC (hereinafter "Contractor") and Eagle County, Colorado, a body corporate and politic
(hereinafter "County").
RECITALS
WHEREAS, the County provides mobile phones to some of its employees, who are end users, and such end users
require phone support which may include making changes to the account or instruction on phone use (the "Project');
and
WHEREAS, the Contractor provides such services and also can provide account optimization services; and
WHEREAS, Contractor is authorized to do business in the State of Colorado and has the time, skill, expertise, and
experience necessary to provide the Services as defined below in paragraph 1 hereof; and
WHEREAS, this Agreement shall govern the relationship between Contractor and County in connection with the
Services.
AGREEMENT
NOW, THEREFORE, in consideration of the foregoing and the following promises Contractor and County agree as
follows:
1. Services or Work. Contractor agrees to diligently provide all services, labor, personnel and materials
necessary to perform and complete the services or work described in Exhibit A ("Services" or "Work") which is
attached hereto and incorporated herein by reference. The Services shall be performed in accordance with the
provisions and conditions of this Agreement.
a. By signing below Contractor represents that it has the expertise and personnel necessary to
properly and timely perform the Services.
b. In the event of any conflict or inconsistency between the terms and conditions set forth in Exhibit
A and the terms and conditions set forth in this Agreement, the terms and conditions set forth in this Agreement
shall prevail.
2. County's Representative. The Innovation and Technologies Department's designee shall be Contractor's
contact with respect to this Agreement and performance of the Services.
3. Term of the Agreement. This Agreement shall commence upon the date first written above, and subject to
the provisions of paragraph 1 1 hereof, shall continue for one year. Thereafter, this agreement shall be automatically
renewed for successive periods of 12 months (each a "Renewal Term"), unless either party notifies the other party of
termination, in writing, at least sixty (60) days before the end of the initial Term or any Renewal Period.
4. Extension or Modification. Any amendments or modifications shall be in writing signed by both parties.
No additional services or work performed by Contractor shall be the basis for additional compensation unless and
C 17-293
until Contractor has obtained written authorization and acknowledgement by County for such additional services in
accordance with County's internal policies. Accordingly, no course of conduct or dealings between the parties, nor
verbal change orders, express or implied acceptance of alterations or additions to the Services, and no claim that
County has been unjustly enriched by any additional services, whether or not there is in fact any such unjust
enrichment, shall be the basis of any increase in the compensation payable hereunder. In the event that written
authorization and acknowledgment by County for such additional services is not timely executed and issued in strict
accordance with this Agreement, Contractor's rights with respect to such additional services shall be deemed waived
and such failure shall result in non-payment for such additional services or work performed.
5. Compensation. County shall compensate Contractor for the performance of the Services in a sum
computed and payable as set forth in Exhibit A. The performance of the Services under this Agreement shall not
exceed $5.00 per device per month. This amount includes a one-time implementation fee of $500.00, which will be
invoiced within 2 weeks of execution of this Agreement. Contractor shall not be entitled to bill at overtime and/or
double time rates for work done outside of normal business hours unless specifically authorized in writing by
County.
All invoices must be delivered via email to ensure proper payment:
Innovation and Technologies Department
Mnvoices@eaglecounty.us
a. Fees for any Renewal Period may be increased no more than three percent (3%) on an annualized
basis. Contractor shall provide the County with notice of such increases in fees no later than 60 days prior to the
expiration of the then current Term or Renewal Period.
b. Payment will be made for Services satisfactorily performed within thirty (30) days of receipt of a
proper and accurate invoice from Contractor. All invoices shall include detail regarding the hours spent, tasks
performed, who performed each task and such other detail as County may request.
C. If, at any time during the term or after termination or expiration of this Agreement, County
reasonably determines that any payment made by County to Contractor was improper because the Services for
which payment was made were not performed as set forth in this Agreement, then upon written notice of such
determination and request for reimbursement from County, Contractor shall forthwith return such payment(s) to
County. Upon termination or expiration of this Agreement, unexpended funds advanced by County, if any, shall
forthwith be returned to County.
d. County will not withhold any taxes from monies paid to the Contractor hereunder and Contractor
agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made
pursuant to the terms of this Agreement.
C. Notwithstanding anything to the contrary contained in this Agreement, County shall have no
obligations under this Agreement after, nor shall any payments be made to Contractor in respect of any period after
December 31 of any year, without an appropriation therefor by County in accordance with a budget adopted by the
Board of County Commissioners in compliance with Article 25, title 30 of the Colorado Revised Statutes, the Local
Government Budget Law (C.R.S. 29-1-1O1 et. seq.) and the TABOR Amendment (Colorado Constitution, Article X,
Sec. 20).
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Eagle County General Services Final 5/14
6. Subcontractors. Contractor acknowledges that County has entered into this Agreement in reliance upon the
particular reputation and expertise of Contractor. Contractor shall not enter into any subcontractor agreements for
the performance of any of the Services or additional services without County's prior written consent, which may be
withheld in County's sole discretion. County shall have the right in its reasonable discretion to approve all
personnel assigned to the subject Project during the performance of this. Agreement and no personnel to whom
County has an objection, in its reasonable discretion, shall be assigned to the Project. Contractor shall require each
subcontractor, as approved by County and to the extent of the Services to be performed by the subcontractor, to be
bound to Contractor by the terms of this Agreement, and to assume toward Contractor all the obligations and
responsibilities which Contractor, by this Agreement, assumes toward County. County shall have the right (but not
the obligation) to enforce the provisions of this Agreement against any subcontractor hired by Contractor and
Contractor shall cooperate in such process. The Contractor shall be responsible for the acts and omissions of its
agents, employees and subcontractors.
7. Insurance. Contractor agrees to provide and maintain at Contractor's sole cost and expense, the following
insurance coverage with limits of liability not less than those stated below:
a. Types of Insurance.
i. Workers' Compensation insurance as required by law.
ii. Auto coverage with limits of liability not less than $1,[100,0[10 each accident combined
bodily injury and property damage liability insurance, including coverage for owned, hired, and non -owned
vehicles.
iii. Commercial General Liability coverage to include premises and operations,
personal/advertising injury, products/completed operations, broad form property damage with limits of liability not
less than $1,000,000 per occurrence and $1,000,000 aggregate limits.
b. Other Requirements.
i. The automobile and commercial general liability coverage shall be endorsed to include
Eagle County, its associated or affiliated entities, its successors and assigns, elected officials, employees, agents and
volunteers as additional insureds. A certificate of insurance consistent with the foregoing requirements is attached
hereto as Exhibit B.
ii. Contractor's certificates of insurance shall include subcontractors, if any as additional
insureds under its policies or Contractor shall furnish to County separate certificates and endorsements for each
subcontractor.
iii. The insurance provisions of this Agreement shall survive expiration or termination
hereof.
iv. The parties hereto understand and agree that the County is relying on, and does
not waive or intend to waive by any provision of this Agreement, the monetary limitations or rights, immunities and
protections provided by the Colorado Governmental Immunity Act, as from time to time amended, or otherwise
available to County, its affiliated entities, successors or assigns, its elected officials, employees, agents and
volunteers.
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Eagle County General Services Final 5/14
Contractor is not entitled to workers' compensation benefits except as provided by the
Contractor, nor to unemployment insurance benefits unless unemployment compensation coverage is provided by
Contractor or some other entity. The Contractor is obligated to pay all federal and state income tax on any moneys
paid pursuant to this Agreement.
8. Indemnification. The Contractor shall indemnify and hold harmless County, and any of its officers, agents
and employees against any losses, claims, damages or liabilities for which County may become subject to insofar as
any such losses, claims, damages or liabilities arise out of, directly or indirectly, this Agreement, or are based upon
any performance or nonperformance by Contractor or any of its subcontractors hereunder; and Contractor shall
reimburse County for reasonable attorney fees and costs, legal and other expenses incurred by County in connection
with investigating or defending any such loss, claim, damage, liability or action. This indemnification shall not
apply to claims by third parties against the County to the extent that County is liable to such third party for such
claims without regard to the involvement of the Contractor. This paragraph shall survive expiration or termination
hereof.
9. Ownership of Documents. All documents (including electronic files) and materials obtained during,
purchased or prepared in the performance of the Services shall remain the property of the County and are to be
delivered to County before final payment is made to Contractor or upon earlier termination of this Agreement.
10. Notice. Any notice required by this Agreement shall be deemed properly delivered when (i) personally
delivered, or (ii) when mailed in the United States mail, first class postage prepaid, or (iii) when delivered by FedEx
or other comparable courier service, charges prepaid, to the parties at their respective addresses listed below, or (iv)
when transmitted via e-mail with confirmation of receipt. Either party may change its address for purposes of this
paragraph by giving five (5) days prior written notice of such change to the other party.
[011H1111'il
Eagle County, Colorado
Attention: Amanda Bay
500 Broadway
Post Office Box 850
Eagle, CO 81631
Telephone: 970-328-3585
E -Mail: Amanda.bay@eaglecounty.us
With a copy to:
Eagle County Attorney
500 Broadway
Post Office Box 850
Eagle, Co 81631
Telephone: 970-328-8685
E -Mail: atty@eaglecounty.us
CONTRACTOR:
Contact Name: Mobile Solutions Services Holdings, LLC a Colorado corporation
t0731 E. Easter Avenue, Suite 105
Centennial, Colorado 80t t2
Telephone: 866-431-9134
E -Mail: iiifo@mobilesolutions.net
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Eagle County General Services Final 5/14
11. Termination.
a. This agreement may be terminated by County if Contractor does not meet 95% or better Service
Levels as stated in the monthly ROI Report. Service Levels are stated in Exhibit A.
b. This agreement may be terminated by County if Contractor does not achieve the monthly
Guaranteed Controllable Average Cost per device in the table below.
C. Upon expiration of this Agreement or its earlier termination for reasons allowable under the
Agreement, County shall immediately pay to Contractor all fees owed to Contractor up to and
including the date of termination.
d. In the event of a termination of the contract, the Contractor shall implement an orderly return of
County Data in a CSV or another mutually agreeable format at a time agreed to by the parties and
the subsequent secure disposal of County Data.
e. In the event of a termination of this Agreement, County will cease use of the MSS Services,
except as needed for the orderly return of County Data.
f. During any period of service suspension, the Contractor shall not take any action to intentionally
erase any County Data.
g. In the event of termination of any of the Services or this Agreement in entirety, the Contractor
shall not take any action to intentionally erase any County Data for a period of sixty (60) days
after the effective date of termination. After such period, the Contractor shall have no obligation
to maintain or provide any County Data and shall thereafter, unless legally prohibited. After the
sixty (60) day period, unless otherwise agreed upon by Contractor and County in writing,
Contractor will securely dispose all County Data in its systems or otherwise in its possession or
under its control.
h. Contractor will have no further obligation to Client. Upon termination of this Agreement,
Contractor shall immediately provide County with all documents as defined in paragraph 9 hereof,
in such format as County shall direct and shall return all County owned materials and documents.
County shall pay Contractor for Services satisfactorily performed to the date of termination.
12. Venue, Jurisdiction and Applicable Law. Any and all claims, disputes or controversies related to this
Agreement, or breach thereof, shall be litigated in the District Court for Eagle County, Colorado, which shall be the
sole and exclusive forum for such litigation. This Agreement shall be construed and interpreted under and shall be
governed by the laws of the State of Colorado.
B. Execution by Counterparts; Electronic Signatures. This Agreement may be executed in two or more
counterparts, each of which shall be deemed an original, but all of which shall constitute one and the same
instrument. The parties approve the use of electronic signatures for execution of this Agreement. Only the following
two forms of electronic signatures shall be permitted to bind the parties to this Agreement: (i) Electronic or
facsimile delivery of a fully executed copy of the signature page; (ii) the image of the signature of an authorized
signer inserted onto PDF format documents. All documents must be properly notarized, if applicable. All use of
electronic signatures shall be governed by the Uniform Electronic Transactions Act, C.RLS. 24-71.3-tO1 to 121.
14. Data Protection. Protection of County Data shall be an integral part of the business activities of the
Contractor to ensure there is no inappropriate or unauthorized use of County information at any time. To this end,
the Contractor shall safeguard the confidentiality, integrity and availability of County information and comply with
the following conditions:
a. The Contractor shall implement and maintain commercially reasonable and appropriate
administrative, technical and organizational security measures to safeguard against unauthorized
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Eagle County General Services Final 5/14
access, disclosure or theft of County Data. Such security measures shall be in accordance with
recognized industry practice.
b. All data obtained by the Contractor in the performance of this Agreement shall become and
remain the property of the County.
C. All County Data shall be encrypted in transit with controlled access, with the level of protection
and encryption identified for County upon request. Unless otherwise stipulated, the Contractor is
responsible for encryption of the County data.
d. At no time shall any data or processes — that either belong to or are intended for the use of a
County or its officers, agents or employees — be copied, disclosed or retained by the Contractor
or any party related to the Contractor for subsequent use in any transaction that does not include
the County.
C. The Contractor shall not use any information collected in connection with the service issued from
this proposal for any purpose other than fulfilling this agreement.
15. Data Location. Third party data locations: If the Contractor contracts with a third party for data -center or
server storage, Contractor must promptly provide written notice to County regarding identity of said third party.
Contractor acknowledges and agrees that Contractor will maintain all responsibilities for County Data and all
Contractor agrees to ensure that all obligations, restrictions and conditions contained in this Agreement with respect
to County Data also apply to said third party.
M. Security Incident or Data Breach Notification. The Contractor shall inform the County of any security
incident or data breach.
a. Incident Response: The Contractor may need to communicate with outside parties regarding a
security incident, which may include contacting law enforcement, fielding media inquiries and
seeking external expertise as mutually agreed upon, defined by law or contained in the contract.
Discussing security incidents with the County should be handled on an urgent as -needed basis, as
part of Contractor communication and mitigation processes as mutually agreed upon, defined by
law or contained in the contract.
b. Security Incident Reporting Requirements: The Contractor shall report a security incident to the
appropriate County identified contact within 6 business hours.
C. Breach Reporting Requirements: If the Contractor has actual knowledge of a confirmed data
breach that affects the security of any County content that is subject to applicable data breach
notification law, the Contractor shall (t) promptly notify the appropriate County identified contact
within 24 hours or sooner, unless shorter time is required by applicable law, and (2) take
commercially reasonable measures to address the data breach in a timely manner. In the case of a
data breach originating from the County's responsibilities, the Contractor will work with the
County to identify and resolve the Breach, but the County will be responsible for any remediation
steps as required by law.
17. Notification of Legal Requests. The Contractor shall contact the County upon receipt of any electronic
discovery, litigation holds, discovery searches and expert testimonies related to the County's Data under this
contract, or which in any way might reasonably require access to the data of the County. The Contractor shall not
respond to subpoenas, service of process and other legal requests related to the County without first notifying the
County, unless prohibited by law from providing such notice.
18. Responsibilities and Uptime Guarantee. The Contractor shall be responsible for the acquisition and
operation of all hardware, software and network support related to the services being provided. The technical and
professional activities required for establishing, managing and maintaining the environments are the responsibilities
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Eagle County General Services Final 5/14
of the Contractor. The system shall be available 24/7/365 (with agreed-upon planned downtime), and provide
service to County as defined in Exhibit A-
19.
19. Subcontractor Disclosure. The Contractor shall identify all of its strategic business partners related to
services provided under this Agreement, including but not limited to all subcontractors or other entities or
individuals who may be a party to a joint venture or similar agreement with the Contractor, and who shall be
involved in any application development and/or operations.
20. Other Contract Requirements and Contractor Representations.
a. Contractor has familiarized itself with the nature and extent of the Services to be provided
hereunder and the Property, and with all local conditions, federal, state and local laws, ordinances, rules and
regulations that in any manner affect cost, progress, or performance of the Services.
b. Contractor will make, or cause to be made, examinations, investigations, and tests as he deems
necessary for the performance of the Services.
C. To the extent possible, Contractor has correlated the results of such observations, examinations,
investigations, tests, reports, and data with the terms and conditions of this Agreement.
d. To the extent possible, Contractor has given County written notice of all conflicts, errors, or
discrepancies.
C. Contractor shall be responsible for the completeness and accuracy of the Services and shall
correct, at its sole expense, all significant errors and omissions in performance of the Services. The fact that the
County has accepted or approved the Services shall not relieve Contractor of any of its responsibilities. Contractor
shall perform the Services in a skillful, professional and competent manner and in accordance with the standard of
care, skill and diligence applicable to contractors performing similar services. Contractor represents and warrants
that it has the expertise and personnel necessary to properly perform the Services and shall comply with the highest
standards of customer service to the public. Contractor shall provide appropriate supervision to its employees to
ensure the Services are performed in accordance with this Agreement. This paragraph shall survive termination of
this Agreement.
f. Contractor agrees to work in an expeditious manner, within the sound exercise of its judgment and
professional standards, in the performance of this Agreement. Time is of the essence with respect to this
Agreement.
g. This Agreement constitutes an agreement for performance of the Services by Contractor as an
independent contractor and not as an employee of County. Nothing contained in this Agreement shall be deemed to
create a relationship of employer-employee, master -servant, partnership, joint venture or any other relationship
between County and Contractor except that of independent contractor. Contractor shall have no authority to bind
County.
h. Contractor represents and warrants that at all times in the performance of the Services, Contractor
shall comply with any and all applicable laws, codes, rules and regulations.
i. This Agreement contains the entire agreement between the parties with respect to the subject
matter hereof and supersedes all other agreements or understanding between the parties with respect thereto.
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Eagle County General Services Final 5/14
j. Contractor shall not assign any portion of this Agreement without the prior written consent of the
County. Any attempt to assign this Agreement without such consent shall be void.
k. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their
respective permitted assigns and successors in interest. Enforcement of this Agreement and all rights and obligations
hereunder are reserved solely for the parties, and not to any third party.
1. No failure or delay by either party in the exercise of any right hereunder shall constitute a waiver
thereof. No waiver of any breach shall be deemed a waiver of any preceding or succeeding breach.
M. The invalidity, illegality or unenforceability of any provision of this Agreement shall not affect the
validity or enforceability of any other provision hereof.
it. The signatories to this Agreement aver to their knowledge no employee of the County has any
personal or beneficial interest whatsoever in the Services or Property described in this Agreement. The Contractor
has no beneficial interest, direct or indirect, that would conflict in any manner or degree with the performance of the
Services and Contractor shall not employ any person having such known interests.
o. The Contractor, if a natural person eighteen (18) years of age or older, hereby swears and affirms
under penalty of perjury that he or she (i) is a citizen or otherwise lawfully present in the United States pursuant to
federal law, (ii) to the extent applicable shall comply with C.R.S. 24-76.5-103 prior to the effective date of this
Agreement.
p. Contractor shall not suspend any part of the Services where: (a) County is reasonably disputing any amount due
to Contractor; or, (b) any unpaid but undisputed amount due to Contractor is less than ninety (90) business days in
arrears.
21. Prohibitions on Government Contracts.
As used in this Section 15, the term undocumented individual will refer to those individuals from foreign countries
not legally within the United States as set forth in C.ILS. 8-17.5-101, et. seq. If Contractor has any employees or
subcontractors, Contractor shall comply with C.KS. 8-17.5-101, et. seq., and this Agreement. By execution of this
Agreement, Contractor certifies that it does not knowingly employ or contract with an undocumented individual
who will perform under this Agreement and that Contractor will participate in the E -verify Program or other
Department of Labor and Employment program ("Department Program") in order to confirm the eligibility of all
employees who are newly hired for employment to perform Services under this Agreement.
a. Contractor shall not:
Knowingly employ or contract with an undocumented individual to perform Services
under this Agreement; or
ii. Enter into a subcontract that fails to certify to Contractor that the subcontractor shall not
knowingly employ or contract with an undocumented individual to perform work under the public contract for
services.
b. Contractor has confirmed the employment eligibility of all employees who are newly hired for
employment to perform Services under this Agreement through participation in the E -Verify Program or Department
Program, as administered by the United States Department of Homeland Security. Information on applying for the
E -verify program can be found at:
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Eagle County General Services Final 5/14
http://www.dhs.gov/xprevprot/programs/gc 1185221678150.shtm
C. Contractor shall not use either the E -verify program or other Department Program procedures to
undertake pre-employment screening of job applicants while the public contract for services is being performed.
d. If Contractor obtains actual knowledge that a subcontractor performing work under the public
contract for services knowingly employs or contracts with an undocumented individual, Contractor shall be required
to:
i. Notify the subcontractor and County within three (3) days that Contractor has actual
knowledge that the subcontractor is employing or contracting with an undocumented individual; and
ii. Terminate the subcontract with the subcontractor if within three days of receiving the
notice required pursuant to subparagraph (i) of the paragraph (d) the subcontractor does not stop employing or
contracting with the undocumented individual; except that Contractor shall not terminate the contract with the
subcontractor if during such three (3) days the subcontractor provides information to establish that the subcontractor
has not knowingly employed or contracted with an undocumented individual.
C. Contractor shall comply with any reasonable request by the Department of Labor and Employment
made in the course of an investigation that the department is undertaking pursuant to its authority established in
C.R.S. 8-17.5-102(5).
f. If Contractor violates these prohibitions, County may terminate the Agreement for breach of
contract. If the Agreement is so terminated specifically for breach of this provision of this Agreement, Contractor
shall be liable for actual and consequential damages to County as required by law.
g. County will notify the Colorado Secretary of State if Contractor violates this provision of this
Agreement and County terminates the Agreement for such breach.
[REST OF PAGE INTENTIONALLY LEFT BLANK]
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Eagle County General Services Final 5/14
IN WITNESS WHEREOF, the parties have executed this Agreement the day and year first set forth above.
COUNTY OF EAGLE, STATE OF COLORADO,
By and Throu Tts [' i TNTY MANAGER
By:---Y--d,--------
Bryan Treu, Interim County Manager
co
e7�cAh��
By:------- ---
Print Name:
Title: CEO
Jim Johnson
10
Eagle County General Services Final 5/14
SCOPE OF SERVICES, SCHEDULE, FEES
1. Covered Services. During the term of this Agreement, Contractor will provide the following services to
Client (the "Services"):
a. Monthly wireless billing optimization recommendations through its SaaS platform called Mobile
Wireless Assets (MWA), and execute on them with the wireless vendor, per the Client's approval.
b. A 24 x 7 support desk as described below in paragraph 3.
c. Storage of up to 36 months of carrier invoices and data.
d. Dedicated toll free number for County to contact Contractor.
e. Access for all County mobile phone users to Contractor's Software as a Service platform
f. SaaS description in addition to the above — Cloud based portal the aggregates all devices into a
unified platform. Individualized end user platform with single sign on capabilities. Allowing all
County mobile phone users to access their individual accounts and perform operations allowed under
Eagle County Government guidelines.
2. County Obligations. Beginning on the Effective Date of this Agreement, and continuing through the term
of this Agreement, Client will do the following:
a. Complete and return the Implementation Form to Contractor within 3 days of the Effective Date.
b. Initiate all move/add/change/disconnect requests through MWAto ensure transaction optimization.
c. Contractor will not be held responsible for move / add / changes / disconnect requests initiated
outside of MWA, including any or all billing repercussions as a result thereof.
3. Services Fee. As Compensation for the Services, Client will pay Contractor a "Services Fee" of $5.00 per
device per month. Within two weeks of execution of this agreement, Contractor shall bill the first month's
service fee. The subsequent months will be emailed by Contractor to County approximately one (1) day
after the invoice date of County's wireless telephone service provider. Upon renewal, the fee structure
shall be $5.00 per device per month. Contractor has a minimum monthly service fee of $500.
a. Contractor will email all invoices to ITinvoices@eajglecounty.us
b. Fees for Covered Services for any Renewal Term may be: (a) increased no more than three
percent (3%) on an annualized per -device basis. Contractor shall provide County with notice of
such increases in fees no later than 60 days prior to the expiration of the then current Term or
Renewal Term.
4. Implementation Fee. MSS will invoice client $500.00. This is a one-time fee and will be invoiced within 2
weeks of execution of this agreement.
5. Support/ SIA. All requests will be completed within the published Service Levels below (excluding Major
Holidays); except in the case of vendor system outages, lack of vendor inventory availability or other
vendor occurrences out of Contractor's control. In the event of such an occurrence, Contractor will update
the County with the vendors estimated time of resolution.
Contractor agrees to provide the following customer service requests:
• Add International
• Cancel Line
• Change Area Code
• Change Device
• Change Service Plan
• New Activation
SLA
15 MIN
EOB
15 MIN
15 MIN
15 MIN
24 HRS
11
Eagle County General Services Final 5/14
• New Activation & Have Device
15 MIN
• New Activation & Port -in
24 HRS
• Order Accessories
24 HRS
• Port In & Have Device
30 MIN
• Reactivate & Change Device
30 MIN
• Reactivate & Change Device & Change Number
30 MIN
• Reactivate & Phone Flip Flop
30 MIN
• Reactivate & Upgrade
24 HRS
• Reactivate & Upgrade & Change Number
24 HRS
• Reactivate Line
15 MIN
• Report Lost/ Stolen Device
15 MIN
• Reset Voicemail
15 MIN
• Suspend Line
EOB
• Transfer of Liability
30 MIN
• Transfer of Liability & Change Device
30 MIN
• Troubleshooting
30 MIN
• Upgrade
24 HRS
• Upgrade & Order Accessories
24 HRS
• Warranty Exchange 14 -Day Exchange
EOB
• Warranty Exchange 30 -Day Exchange
EOB
12
Eagle County General Services Final 5/14
EX-IIBIT B
INSURANCE CERTIFICATE
13
Eagle County General Services Final 5/14
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ACflRD 35 (2010fff3) & 198E-2015RCORB CORPORATION. All Rights res erred.
The ACORD name and logo are registered marks of ACO R0
14
Eagle County General Services Final 5A4
SHUUI D ANY OF THE r DAVE PE:SCHIBED POLICIES BE a*CELLIDEIEFORE
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ACflRD 35 (2010fff3) & 198E-2015RCORB CORPORATION. All Rights res erred.
The ACORD name and logo are registered marks of ACO R0
14
Eagle County General Services Final 5A4