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HomeMy WebLinkAboutC13-177 Colorado PayPort AgreementColorado.gov Mgng twsinesses 8 citirens to govemment Colorado PayPort Agreement Date: June 12, 2013 This Agreement is entered into in accordance with the Eligible Governmental Entity Agreement Regarding the Transmission of Electronic Information (the "EGE Agreement") between Entity (defined below) and Statewide Internet Portal Authority of the State of Colorado ("SIPA"). • of, •• Uct Colorado PayPort will allow the Entity (see signature block below for Entity name) to securely accept credit card and/or electronic check payments online or over-the-counter. Specific deliverables to be provided to the Entity by Colorado Interactive ("Cl") are as follows: • Three interfaces included: Cashier, Online, and Administrative. • Entity may customize three unique pieces of billing information per item/service. A vanity URL provided to take citizens directly to the secure payment application. • User control and setup. • Citizen may pay for products or services using Visa, MasterCard, American Express, Discover, or electronic check. • Completed transactions will result in a transaction receipt, which may be printed or, if an email address is collected, a receipt will also be emailed to the User. • Transaction reports will provide the Entity with data needed to reconcile disbursements. Project Process Colorado PayPort projects will follow the process outlined below: • Complete setup documentation: o PayPort Agreement (this document) o Security Agreement Form, which should be completed by each User that will need to access the Colorado PayPort system o Account Registration Form o Checkout Configuration Form • Return setup documentation to the Statewide Internet Portal Authority (SIPA) • SIPA will send to Colorado Interactive (CI) • CI will assign a project manager, who will contact Entity's project manager to review the documentation and discuss next steps. Entity's project manager is Karen Valas, Recording Manager, Eagle County Clerk & Recorder, telephone: (970)328-8707 and email: Karen.Valas@eaglecounty.us • Entity will be provided with test and production setup information, as well as a start up packet, which will include: o Overview of test/production information and process o Checklist of tests to perform before beginning production o Moving into production checklist o FAQs of test/production o Contact information for questions The Cl project manager will check-in on Entity's testing progress (i.e. example items and Users have been set up, test transactions have been preformed). If no progress has U;I)dT Coloradagov LkWag Auslnesses & elfims le gova7mal been made, the Cl project manager will contact Entity's project manager via email every two weeks to see if there are any questions about the process. Following evidence of testing activity, the Cl project manager will check production once every two weeks to see if production progress has been made and will again contact Entity's project manager via email to check in. If after three test or production 'check in' emalls are sent with no returned response or indication of progress, the Entity will be sent a final email and the system will be disabled. Entity will need to contact Cl Customer Support to re-engage and enable the systems. �Hardware Deliverables Colorado Interactive will recommend an affordable card reader. Acquisition of the devices is the responsibility of the Entity. Fee Collected on Behalf of Portal For each transaction, SIPA will collect a "Transaction Amount" which shall be established by state statute or the Entity as appropriate, and the Transaction Amount will be remitted to the Entity. All other fees or amounts collected shall be retained by SIPA. Entity will have no obligation to pay or otherwise reimburse CI or SIPA for the services or products being provided to Entity under this Work Order. Credit Card Calculation: Transaction Amount + ((Transaction Amount +$J5) x 2.25%) +$J5 eCheck Calculation: Transaction Amount+ $1.00 ;iRemittance Provision Remittance to the Entity occurs when funds for transactions are settled. Depending upon Entity's bank, this could be 3 to 5 business days following the date of the transaction. Customer••• At no cost to Entity, Colorado.gov will provide customer support for this service through the help desk for the State's E -Government services. Colorado.gov will pass issues and policy questions beyond the scope of the service to Entity. • Colorado Interactive agrees (and is contractually bound) to follow all confidentiality requirements set by the Entity. • Colorado Interactive will not charge the Entity for development, maintenance or customer support of this service. • Colorado Interactive will be responsible for the maintenance of the code base underlying this service. • Colorado Interactive will follow the Colorado Interactive Project Management Methodology in order to facilitate the delivery of this project. • This work order will be coterminous with the State's Master Contract with Colorado Interactive unless one of the parties elects to terminate the work order by giving thirty days written notice to the other parties. • This Work Order is a supplement to, and subject to the terms and conditions of, the Eligible Governmental Entity Agreement between the Statewide Internet Portal Authority (SIPA) and the Entity. Colorado.gov I/ming bus?ncsm s ciNrcns iosmanmeN • This service is being developed as an enhancement to the State's portal known as Colorado.gov. The Entity will work in coordination with SIPA and Colorado.gov on press releases, events, and promotions of this service. • Fees collected on behalf of the portal may be changed by Colorado Interactive at any time, in consultation with EGE and subject to SIPA's approval, upon 30 days written notice to the Entity. • If the online service described in this agreement is related to the provision of vital public services, such as utilities, that affect the welfare of citizens and businesses, the Entity agrees not to rely solely upon the online service in taking adverse action to terminate or reduce such service without giving the citizen or business the opportunity to validate the reported information. • SIPA or its designee warrants and represents that Colorado PayPort is currently and will remain compliant with the Payment Card Industry ("PCI") data security standard. SIPA or its designee will immediately notify Entity if the Colorado PayPort ceases to be compliant. SIPA or its designee agrees that it is the "merchant of record" in connection with the use of credit and debit cards for payment in accordance with this agreement. Entity will be responsible for training Entity's employees who will use Colorado PayPort of the procedures and protocols needed to protect the personal credit information of Entity's "customers" using Colorado PayPort for payments to Entity. Except for the responsibility of Entity as outlined above, SIPA or its designee shall be responsible for compliance by the Colorado PayPort service to the PCI data security standards. Signatures Statewide Internet Portal Authority ntag, County Manager Date Eagle County argeso�, General Meer \ Date Cololkdo Inti ractive, LLC