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HomeMy WebLinkAboutC13-031 Colorado TPE Integration Work Order Colorado.gov Linking businesses 8 citizens to government Colorado TPE Integration Work Order Tracking Number: Eagle - 001 Date: January 14, 2013 Entity Partner Eagle County Project Name TPE Integration via Aptitude Solutions Description of Work Colorado Interactive, LLC as the State of Colorado's portal services contractor (hereafter Colorado.gov) will provide access to the portal's transaction payment engine (TPE) in order to facilitate the processing of online payments associated with recording software provided by Aptitude Solutions for Eagle County (hereafter Entity). Colorado.gov will provide payment engine services for Internet based credit card transactions and eCheck transactions (if applicable). Project Impact of Infrastructure This service will reside on the Colorado Interactive (CI) server in the State Data Center. No impact to the infrastructure is anticipated. Security During the term of this Agreement, CI agrees to comply with the Payment Card Industry's Data Security Standards (the "PCI DSS "). No data will be passed to the Entity that would require the Entity's systems to also be subjected to a PCI audit. While Colorado.gov systems are regularly reviewed for security issues it is necessary for the Entity's system to be coded correctly in order for the entire payment process to be secure. Colorado.gov staff will assist the Entity developers to make sure the Entity's system is secure by supplying coding best practices and will communicate with the Entity when changes are made to these best practices or to code that would affect the Entity's interfaces. It is, however, the responsibility of the Entity to make all required changes in order to properly secure the entire payment process. Service Deliverables Transaction Payment Engine (TPE) will interact solely with transactions related to the Entity's system and other Entity systems requested and approved by SIPA. Colorado.gov will provide a payment processing service that: • allows a user to pay for fees using a credit card or electronic check. • will provide the user with the ability to print their transaction receipt. A transaction receipt will also be emailed to the email address the payor provides (if required). • will provide online daily transaction reporting that reasonably meets the Entity's financial reporting requirements. Software Deliverables Not applicable to this project. Hardware Deliverables Tracking Number: Eagle - 001 Page 1 of 3 Colorado.gov Linking businesses & citizens to government Not applicable to this project. Other Deliverables CI will provide all associated project documentation (to SIPA). Remittance Provisions When funds for transactions are settled CI shall immediately remit to County all transaction amounts collected and due County. Depending upon the receiving bank, this could be 4 to 5 business days following the date of the transaction. All fees other than the Transaction Amount shall be retained by CI and County will have not obligation to pay or otherwise reimburse CI for the services being provided under this work order. Fee Collected on Behalf of Portal Credit Card Calculation: Transaction Amount + ((Transaction Amount + $.75) x 2.25 %) + $.75 eCheck Calculation: Transaction Amount + $1.00 At no cost to the Entity, Colorado.gov will attempt to resolve disputed credit card items. However, if funds cannot be collected by Colorado.gov, the Entity shall be responsible for seeking payment from users on any disputed credit card transactions utilizing their existing internal procedures. In the event of a disputed credit card item due to fraud, insufficient funds, account unknown, disputes, or any other reason, Colorado.gov will net out the funds from the Entity's next deposit. Colorado Interactive Project Manager Sara Bell Director of Local Government Services 303 - 534 -3468 x125 sbell @www.colorado.gov Entity Project Manager Amanda Bay IT Project Manager 970 - 328 -3585 Amanda.Bay@eaglecounty.us Customer Support (Help Desk) Colorado.gov will provide customer support for this service through the help desk for the State's E- Government services. Colorado.gov will pass issues and policy questions beyond the scope of the service to Entity. Additional Terms Colorado Interactive agrees (and is contractually bound) to follow all confidentiality requirements set by the Entity. Colorado Interactive will not charge the Entity for development, maintenance or customer support of this service. Colorado Interactive will be responsible for the maintenance of the code base underlying this service. The code will reside on the SIPA infrastructure housed at 690 Kipling in the state's data center. Colorado Interactive will follow the Colorado Interactive Project Management Methodology in order to facilitate the delivery of this project. Tracking Number: Eagle -001 Page 2 of 3 Colorado.gov Linking businesses & citizens to government This work order will be coterminous with the state's Master Contract with Colorado Interactive unless one of the parties elects to terminate the work order by giving thirty days written notice to the other parties. The Entity must give Colorado Interactive a reasonable amount of time to update and support this service when changes are made or requested. This Work Order is a supplement to, and subject to the terms and conditions of, the Eligible Governmental Entity Agreement between the Statewide Internet Portal Authority (SIPA) and the Entity. This service is being developed as an enhancement to the State's portal known as Colorado.gov. The Entity will work in coordination with SIPA and Colorado.gov on press releases, events, and promotions of this service. Fees collected on behalf of the portal may be changed by Colorado Interactive at any time, in consultation with EGE and subject to SIPA's approval, upon 30 days written notice to the Entity. The Entity is responsible as the owner and official custodian for the Entity records that, in whole or in part, are authorized for collection and /or dissemination via the State's Internet Portal under this Work Order. Colorado Interactive will build and develop the online service described in this Work Order in accordance with the Entity's guidelines and the rules governing collection of information and /or fees, and dissemination of same. Prior to launch of the service, the Entity must certify to CI in writing that the application has been adequately tested, meets the Entity's functional requirements, and is acceptable to deliver to the public. If the online service described in this Work Order is related to the provision of vital public services, such as utilities, that affect the welfare of citizens and businesses, the Entity agrees not to rely solely upon the online service in taking adverse action to terminate or reduce such service without giving the citizen or business the opportunity to validate the reported information. L C)///S John D Conley, Executive Director Date Statewide Internet Portal Authority / as /3 'eith Montag, Coun Manager Date Eagle County 114 IC, 1-3 red Sa *-son, :ener. Manager Date Cobra • Inter: - ' = LC Tracking Number: Eagle -001 Page 3 of 3