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HomeMy WebLinkAboutC11-316 ISC Inc. First Amendment FIRST AMENDMENT TO AGREEMENT BETWEEN EAGLE COUNTY, COLORADO AND ISC, INC. This First Amendment to the Agreement between Eagle County, Colorado and ISC, Inc., dated this Jday of 5 i p }t N o ) j L1.. , 2011, is between Eagle County, Colorado ( "County ") and AISC ( "Consultant "). WITNESSETH: WHEREAS, on June 27, 2011, the County and Consultant entered into an agreement for the provision of IT Consulting Services ( "Agreement "); and WHEREAS, the County and the Consultant wish to modify the terms of that Agreement to include the provision of additional services. NOW, THEREFORE, in consideration of the terms and conditions of the original Agreement and the amendments herein, the sufficiency of which is hereby acknowledged, the County and the Consultant agree that the terms of the Agreement shall be modified as follows: 1. Article 1, Services Provided, shall be amended to expand the Consulting Services to include the services and deliverables described in ICS's Statement of Work for Eagle County Government, Bus Barn Wireless Access Points, dated September 3, 2011, attached hereto as Exhibit `B" and incorporated herein by this reference (the "Additional Services "). In the event of any inconsistency between the terms of Exhibit B and the terms of either the Agreement or this First Amendment, the terms of the Agreement and this First Amendment shall control. 2. Article 4, Compensation, shall be amended to increase the compensation amount provided therein by five thousand dollars ($5,000) as full and complete compensation to ISC for the Additional Services to be provided under Exhibit B. Payment for the Additional Services shall be made upon completion of the Additional Services and within thirty (30) days of receipt of a complete and accurate invoice from Consultant identifying the Additional Services. Upon request, Consultant shall provide County with such other supporting information as County may request. 3. County and Consultant agree that, except as expressly altered, modified and changed in this First Amendment, all terms and provisions of the original Agreement shall remain in full force and effect, and hereby are ratified and confirmed in all respects as of the date hereof. 1 In Witness Whereof, County and Consultant have executed this First Amendment in triplicate on the date set forth above. Two counterparts have been delivered to County and one to Consultant. COUNTY OF EAGLE, STATE OF COLORADO By and through its County Manager Air By: _ JOS `. ■i. . eith Montag, Eagle County i . ager CONSULTANT: ISC, INC. By: ) OVA— Title: (-'( \— fa° Sac STATE OF CI(7"OJ(? ) )SS. COUNTY OF ) The foregoing instrument was acknowledged before me by m Vk} Cl , thiy.Q7 ay of &Our War , 2011. M •mmissio wires: i\ ot: Public 2 r � 7 � f • Statement of Work For Eagle County Government Bus Barn Wireless Acess Points September 3rd, 2011 ISO's Colorado Offices ISC's Wyoming Offices 8668 Concord Center Drive 401 East E Street Englewood, CO 80112 Casper, WY 82601 (888) 525-8933 (888) 525-8933 ISC PROPRIETARY This information is not to be shared with any party outside Eagle County Government without prior written approval from ISC. Document History Version Release Date Description of Change 1.0 09/03/2011 Initial Document 1.1 09/08/2011 Revisions, following review with Amanda, Kim and Ray. 1.2 09/09/2011 Pricing and scope changes, per Amanda /Matt. 1.3 09/19/2011 SSID and Encryption added. I I 2 • Iniroduction Statement of work This i formation is not to be shared with any party outside Eagle County Government without prior written approval from ISC. TABLE of CONTENTS 1. INTRODUCTION 4 1.1. Executive Summary 4 1.1.1. Customer Objectives / Requirements 4 1.1.2. Solution Summary 4 1.1.3. ISC Services Pricing & Payment Terms 4 2. PROJECT SCOPE 5 2.1. Overview 5 2.2. Assumptions, Risks and Scope Exclusions 5 2.3. Implementation 6 2.3.1. Description of work 6 2.3.1.1. Wireless Access Point Deployment 6 2.3.2. Deliverables 6 3. MAINTENANCE AND MONITORING 7 3.1. Overview 7 3.2. Additional Options 7 4. PROJECT MANAGEMENT 8 4.1. Overview 8 4.2. Project Kick -off / Statement of Work Review 8 4.2.1. Deliverables 8 4.2.2. Customer Statement of Work Sign Off 8 4.3. Roles & Responsibilities 9 4.3.1. Customer Resources 9 4.3.2. ISC Resources 10 4.3.3. ISC Staff Deliverables 11 4.3.3.1. Account Manager 11 4.3.3.2. Project Manager 11 4.3.3.3. Presales Engineer 11 4.3.3.4. Project Engineer 11 4.4. Project Contacts 12 4.5. Project Closure 12 4.5.1. Deliverables 12 4.5.2. Customer Satisfaction & Sign Off 12 5. STATEMENT OF WORK ACCEPTANCE SIGN -OFF FORM 13 6. PROJECT COMPLETION & ACCEPTANCE FORM 14 Statement of Work Introduction • 3 This information is not to be shared with any party outside Eagle County Government without prior written approval from ISC. • STATEMENT OF WORK 1. Introduction 1.1. Executive Summary 1.1.1. Customer Objectives / Requirements Eagle County Government has engaged ISC to provide engineering assistance to deploy three wireless access points at the Eagle County Bus Barn. These wireless access points will provide bus connectivity (while in the bus barn) to download data to the Eagle County network. ISC will provide the necessary WCS and AP programming to provide management of the AP's. a separate, routable VLAN for the bus barn Access Points. ISC is not responsible for the connectivity of the Clever Devices' configurations. IP access will be provided by the Eagle County LAN/WAN. 1.1.2. Solution Summary ISC will deploy three, Cisco wireless access points, enclosures and antennas to complete this engagement. ISC will not provide cats or cat5E for this engagement. ISC will not be responsible for any performance issues related to data cabling or the Clever Devices equipment. ISC will be providing basic data access for the three access points but will not be performing any switch programming as a part of this engagement. For details and additional information on engagement scope and deliverables please see the appropriate sections in this Engineering Consulting Engagement Location(s) Details: Eagle County Government PO Box 850 Eagle, CO 81631 -0850 1.1.3. ISC Services Pricing Payment ment Terms Y The ISC Profession Services total for all locations covered in this Statement of Work is: $5,000.00 and is inclusive of all travel and expenses. ISC Payment terms are: 100% of the above amount due upon succession completion of the project. 4 • Introduction Statement of work This i nformation is not to be shared with any party outside Eagle County Government without prior written approval from ISC. • w N :tae 2. Project Scope 2.1. Overview The project scope section below describes the assistance that ISC will provide the customer in implementing the solution as outlined in requirements and solution description sections above. This scope will outline the tasks that will be included in the project for both ISC and the customer's staff. Any changes to these tasks or scope will need to be submitted as outlined in the change process section and additional resources /fees /timelines may be incurred depending on the change. 2.2. Assumptions, Risks and Scope Exclusions Assumptions for this project are detailed below: 1. At any time during the ISC - conducted installation and configuration process, the ISC Engineer may determine that an infrastructure component or design parameter should be completely re- designed to function properly as part of the network. Upon making such a determination, the ISC Engineer will completely document the reasoning behind this determination, and the ISC Engineer will present this determination to the customer for its review. Upon the customer's acceptance of the ISC Engineer's determination, the ISC Engineer will coordinate the re- configuration of said network infrastructure component. 2. If the project extends beyond the mutually agreed upon timeline due to delays caused by parties other than ISC, additional charges will be provided to the customer for acceptance and payment. 3. The customer will be responsible for having the correct smartnet in place to allow for software upgrades (If needed). Risks that have been identified are detailed below with the responsible party for each: 1. Power must be installed and tested prior to scheduling of the ISC engineer to be on -site. The customer will be responsible for ensuring this is completed. 2. All telecom circuits must be installed and tested prior to scheduling of the ISC engineer to be on- site. The customer will be responsible for ensuring that this is completed. 3. Equipment locations must be dedicated and rack space available for all equipment (if a new rack/cabinet is not being installed by ISC) prior to the scheduling of the ISC engineer to be on- site. The customer will be responsible for ensuring this is completed. Exclusions from the Scope of this project that have been identified are detailed below: 1. ISC is not responsible for the performance or quality of third -party vendors not brought in by ISC. If these vendors affect the project time line, additional fees might be assessed. 2. ISC will not be responsible for any engineering changes on any component of the customer's entire infrastructure, including any installation or configuration changes, made by the customer's staff or other vendors after project completion. ISC can be contracted to provide any installation and configuration services not covered in this Statement of Work on a time and materials basis. Statement of Work Project Scope • 5 This information is not to be shared with any party outside Eagle County Government without prior written approval from ISC. 2.3. Implementation 2.3.1. Description of work 2.3.1.1. Wireless Access Point Deployment • ISC datacom personnel will provide all necessary mounting services necessary to deploy three, Cisco 1242 access points, located at the Eagle County Bus Barn. • ISC will mount three Cisco 1242 access points in the bus barn at pre - determined and cabled locations. • Power to the AP's will be provided by 3560 series switches with Power over Ethernet. • ISC personnel will be mounting the Acess Points in NEMA enclosures to prevent moisture from interfering with proper functions of the equipment. • ISC personnel will not perform the necessary switch programming to provide a separate VLAN for the Access Points associated to the bus barn. • ISC will configure the AP's and WCS for integration into their existing instance of WCS. • ISC will provide programming and appropriate configuration of the switching equipment, providing access to the Eagle County data network. • Antenna mounting location will be determined by ISC datacom personnel and Eagle County IT personnel, upon arrival. Of the three Acess Points being installed, only one AP (on the North Wall) will require an outdoor penetration, approximately 20 feet from ground level. • ISC will work with Eagle County IT personnel on IP addressing and VLAN configuration, appropriate for all equipment. • ISC will configure the Access Points for the following client access: o SSID: DOBIVN o WPA2- AES -CCMP (PSK): SLRTVPQINGYVPXDHOPDZIJWH 2.3.2. Deliverables Upon successful completion of this project, ISC engineering will provide configuration information from all equipment configured with an IP management interface. 6 • Pi oject Scope Statement of work This Onformation is not to be shared with any party outside Eagle County Government without prior written approval from ISC. M 3 � 3. Maintenance and Monitoring 3.1. Overview ISC Customer Service Center ISC Customer Service Center (866.622.6722 / NOCDEPT @isccorp.net) is available 24 -hours every day for maintenance and monitoring of customer networks. ISC has experienced technicians staffing this center who are able to assist with all customer issues. When needed, ISC's Customer Service Center has escalation procedures that allow them to utilize the full potential of ISC's engineering staff as well as escalation directly to Cisco's Technical Assistance Center (TAC) for problem resolution. ISC's Customer Service Center also has the tools necessary to provide remote assistance as well as guided assistance. ISC's Customer Service Center engineers can, where permitted, VPN into the customer's network and fix problems or can involve the on -site staff via a shared WEB MeetingPlace so that the customer's staff are involved and aware of the problem and changes necessary to resolve it. Cisco Technical Assistance Center (TAC) Overview: http: / /www.cisco.com/public /news training/tac overview.html Datasheet: http: / /www.cisco.com/web /ordering/cs info /downloads /commarch/html/reference guides /module09 tac.pdf Contact Information: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml Cisco Support WEB Page (Requires Cisco Login): http://wwvv.cisco.com/en/US/partner/sunport/index.html 3.2. Additional Options ISC's Customer Service Center has many options available to both monitor and maintain our customer's networks with various Service Level Agreements and support solutions. Please contact your Account Manager for details on what ISC can provide for ongoing support for your organization. Statement of Work Maintenance and Monitoring • 7 This information is not to be shared with any party outside Eagle County Government without prior written approval from ISC. 4. Project Management 4.1. Overview ISC ill assign a Project Manager (PM) responsible for overseeing the entire IP Communications project, and 11 work with customer's project owner / stakeholder, as defined below as a strategic partner. The I'. C PM will be the focal point for contact for the duration of the project. The ISC PM will discuss any issue needing resolution, manage change control, and will work with the client to verify milestone dates essential to meet required in- service date. Through a documented strategy, the PM will work with the customer to verify that the account manager & pre -sales engineer have clearly defined the project requirlements and documented these requirements in the Statement of Work, schedule and plan the project's successful completion, and then work with the customer and ISC resources to implement the project. To fa4ilitate the management of this project, the customer must designate a person to serve as the primary point -bf- contact (Project Owner / Stakeholder) for the project, having the authority to make decisions about project and system operations, and will be accountable for reporting task status both internally and to the ISC PM. The ISC PM will conduct a formal project kick- off/Statement of Work Review meeting inviting all major project stakeholders. During this meeting, the PM will confirm the customer's business goals and acceptance criteria for this integration project 4.2. Project Kick -off / Statement of Work Review The project kick -off or Statement of Work Review will be organized by an ISC project manager. The PM will schedule this meeting with the customer to briefly review the Statement of Work and answer any questions or concerns. In attendance will be a minimum of the ISC project manager, the ISC engineer currently assigned to the project and the customer. Other optional attendees will be the ISC Account Manager and ISC pre -sales engineer and other customer resources / technical staff. The pjupose of this meeting is to for ISC and the customer to agree that the project and the associated Statement of Work meet the requirements for the project. This outcome of this meeting will be to have the Statement of Work Acceptance form (found at the end of this SOW) signed and sent back to ISC for acceptance of the terms enclosed in this Statement of Work. 4.2.1. Deliverables Upon successful kick -off of the project the following will be completed: 1. The Statement of Work will have been sent to the customer prior to the Kick -off meeting. 2. The Statement of Work will be reviewed by the customer and ISC and any changes /corrections completed. 4.2.2. Customer Statement of Work Sign Off Once the customer is satisfied with ISC's Statement of Work the Statement of Work Acceptance form shall be signed and sent back to ISC. ISC will deem the project to be started and will schedule resources accordingly with the customer. 8 • Pr oject Management Statement of work This nformation is not to be shared with any party outside Eagle County Government without prior written approval from ISC. 4.3. Roles & Responsibilities 4.3.1. Customer Resources Project Owner / Stakeholder Scott Lingle for the customer will be the project owner and will be the main point -of- contact for the project. Responsibilities for the project owner include: • Providing the proper access to facilities at the requested times to allow the ISC engineering teams to successfully perform the installation as described in this Statement of Work. • Reporting any known risks or issues as they become apparent to all Project Team members. At this time it will be decided if a meeting needs to be scheduled to further discuss. Statement of Work Project Management • 9 This information is not to be shared with any party outside Eagle County Govemment without prior written approval from ISC. 4.3.2. ISC Resources The following resources from ISC will be involved in this project implementation: Account Manager Matt Hammer is the customer's Account Manager. Responsibilities for the account manager include: • Working with the Project Owner for any order placements and/or Change Orders. • Working with the Project Owner and ISC Project Manager to help resolve any issues that may arise. • Reporting any known risks or issues as they become apparent to all Project Team members. At this time it will be decided if a meeting needs to be scheduled to further discuss. Project Manager Liz Orr is ISC's Project Manager. Responsibilities for the project manager include: • Conducting project meetings including; Project Kick -off /SOW review, recurring status calls during the Project Implementation phase and Project Close -out Meeting. • Scheduling ISC Engineering resources for project implementation. • Reporting any known risks or issues as they become apparent to all Project Team members. At this time it will be decided if a meeting needs to be scheduled to further discuss. • Working with the Project Owner and ISC resources to help resolve any issues that may arise. Pre -Sales Engineer John Bergeron is the Pre -Sales Engineer. Responsibilities for the pre -sales engineer include: • Creating the Statement of Work and reviewing it with the Project Team. • Assisting the Account Manager with any additional order placements and/or Change Orders. • Reporting any known risks or issues as they become apparent to all Project Team members. At this time it will be decided if a meeting needs to be scheduled to further discuss. • Working with the Project Owner and ISC Project Manager to help resolve any issues that may arise. 10 • Froject Management Statement of work This formation is not to be shared with any party outside Eagle County Government without prior written approval from ISC. II Project Engineer The project engineer's responsibilities include: • Implementation of the Solution • Reporting any known risks or issues as they become apparent to all Project Team members. At this time it will be decided if a meeting needs to be scheduled to further discuss. • Working with the Project Owner and ISC resources to help resolve any issues that may arise. 4.3.3. ISC Staff Deliverables 4.3.3.1. Account Manager The account manager will be responsible for the following deliverables: • Preliminary Bill of Materials to the Pre -Sales Engineer. • Final Bill of Materials to the customer. 4.3.3.2. Project Manager The project manager will be responsible for the following deliverables: • Project Kick -off meeting. • Project Status meetings (if necessary). • Agenda's. • Meeting Minutes. • Schedule. • Project Closeout meeting. 4.3.3.3. Presales Engineer The presales engineer will be responsible for the following deliverables: • All engineering documents. • Bill of Materials to the Account Manager. 4.3.3.4. Project Engineer The project engineer will be responsible for the following deliverables: • Final design & planning with the customer • Implementation of the solution. Statement of Work Project Management • 11 This information is not to be shared with any party outside Eagle County Government without prior written approval from ISC. 4.4. Project Contacts Na 4e Company Primary Phone Pagerae11; Pmaii ` Matt Hammer ISC 888 -525 -8933 303.918.9440 matt(a,isccorp.net Kim Ware ISC 888 -525 -8933 kwarena,isccorp.net John Bergeron ISC 888 -525 -8933 Jbergeron(2 isccorp.net Amanda Bay ECG (970) 328 -3585 amanda.bay@eaglecounty.us 4.5. Project Closure Once Il the project has been completed ISC will organize a meeting with the customer to recap the project. The p.rpose of this meeting is to for ISC and the customer to agree that the project and the associated Statement of Work have been completed satisfactorily. This meeting is also to provide ISC with any feedback on the processes used by ISC and to determine if anything could be enhanced. Furthermore it is to determine how ISC can assist the customer with the new system or any other future projects. This Outcome of this meeting will be to have the Project Completion & Acceptance form (found at the end of thi$ SOW) signed and sent back to ISC for closeout of the project. The completion of this form signifies that the customer has reviewed ISC's implementation, is satisfied with the completed project and that all of the agreed upon deliverables have been met. 4.5.1. Deliverables Upon successful closeout of the project ISC will provide the following documentation in printed and electronic formats: 1. The Engineering Consulting Engagement will have been sent to the customer prior to the kick -off meeting 2. The Engineering Consulting Engagement will be reviewed by the customer and ISC and any changes /corrections completed. 4.5.2. Customer Satisfaction & Sign Off Once the customer is satisfied with ISC's implementation of the project, the project closeout meeting has been completed and the Project Completion & Acceptance form has been signed and sent back to ISC, ISC will deem the project to be completed. 12 • roject Management Statement of work This nformation is not to be shared with any party outs Eagle County Government without prior written approval from ISC. • 5. Statement of Work Acceptance Sign -off Form Eagle County Government Bus Barn Access Point Project Signature The undersigned agrees that ISC will provide the items and services in this Statement of Work and agrees to the terms and conditions set forth herein. Any changes or items not specifically agreed to in this Statement of Work will be agreed to in writing and accepted by both parties (Additional charges may apply). All signed copies of this Statement of Work shall be deemed originals. For Customer: For ISC Inc.: !' 'V Signature Signature 601 ?. 1/143%A-4-n )41 iv\ Wfi-gt Printed Name Printed Name _LI ( 0 Title Title e /s 17 i D Date Statement of Work Statement of Work Acceptance Sign -off Form • 13 This information is not to be shared with any party outside Eagle County Government without prior written approval from ISC. I , 6. Project Completion & Acceptance Form Eagle County Government Bus Barn Wireless Access Project Projject Completion and Customer Acceptance An authorized signature below indicates that ISC has satisfactorily completed all items in the Statement of Work. All siffined copies of this Statement of Work shall be deemed originals. For Customer: For ISC Inc.: Signature Signature Printed Name Printed Name Tithe Title Dade Date 14 • Iroject Completion & Acceptance Form Statement of work This formation is not to be shared with any party outside Eagle County Government without prior written approval from ISC.