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HomeMy WebLinkAboutC11-071 New World Systems Additional Services Agreement Ill Neu) World aS} .tile 1s January 4, 2011 ADDITIONAL SERVICES AGREEMENT Ms. Amanda Bay Eagle County Building 500 Broadway P.O. Box 850 Eagle, CO 81631 Dear Ms. Bay: New World Systems is pleased to provide additional services for systems upgrade. The attached form (Exhibit B) is to be reviewed and approved by you and/or your authorized representative. It describes the additional services you have requested along with the related fees. The General Terms and Conditions from our original License Agreement are incorporated and continue to apply. Any taxes or fees imposed from the course of this Agreement are the responsibility of the Customer. We thank you for your continued business with New World Systems. We look forward to working on this project with you. ACKNOWLEDGED AND AGREED TO BY: NEW WORLD SYSTEMS CORPORATION EAGLE COUNTY CO (New W rld) (Customer) // Larry . Leinweber, President • uthorized Signature Title By: Authorized Signature Title Date: 0/ Date: • I Each individual signing above represents that (s)he has the requisite authority to execute this Agreement on behalf of the organization for which (s)he represents and that all the necessary formalities have been met. The "Effective Date" of this Agreement is the latter of the two dates in the above signature block. PRICING IS VALID THROUGH MARCH 30, 2011. Corporate: 888 West Big Beaver Road • Suite 600 • Troy •Michigan 48084 - 4749.248- 269 -1000 • www.newworldsystems.com 1L CNT 010411 Sys Upgrade (I! F EXHIBIT B ADDITIONAL SUPPORT SERVICES AND FEES 1. Service Fees and Travel Costs Allocating adequate support service resources for systems upgrade including: Current system review /analysis; Migration planning and pre -trip consultation; On -site trip (2 -3 days); Windows Server 2008 installation & Configuration; SQL Server 2008 installation and configuration; Logos.NET installation; system performance tuning; and establishment of maintenance plans and back -up procedures will be $5,000. (Plus all actual and reasonable travel expenses incurred by New World divided proportionately between all New World customers visited on a single trip not to exceed $1,500 per trip without Customer's prior written approval and actual employee travel time for Installation and Training up to but not exceed four (4) hours per Customer visit.) The installation and training support services are typically performed at Customer's premises but, at Customer's option, may be provided at New World national headquarters in Troy, Michigan. (Other support services often involve services performed at the New World's national headquarters.) Customer agrees to reimburse New World for support trips canceled by Customer less than ten (10) days before the scheduled start date to cover New World's out of pocket costs and lost revenues. Additional support services provided by New World after execution of this Agreement will be provided at the Customer's hourly rate in effect at that time, currently $150 per hour. 2. Additional Services Available Other New World services may be required or requested for the following: (a) File conversion assistance; (b) Consulting with New World technical staff; (c) Modifying the Licensed Standard Software; (d) Designing and programming Custom Software; (e) Maintaining modified Licensed Standard Software and /or Custom Software; (f) New World Consultation with other vendors or third parties; (g) Software testing; and /or (h) Assistance as Customer is going "live ". Customer may request these additional services in writing using New World's Request For Service (RFS) procedure (or other appropriate procedure mutually agreed upon by Customer and New World). 3. Payments for Services and Travel Costs Support Services will be billed as follows: a) Amount invoiced upon the Effective Date (100 %) $5,000 TOTAL DUE $5,n1111 All travel costs will be billed weekly for the previous calendar week. Any taxes or fees imposed from the course of this Agreement are the responsibility of the Customer and Customer agrees to remit when imposed. If an exemption is claimed by the Customer, an exemption certificate must be submitted to New World. Payments are due within fifteen (15) days from receipt of invoice. CONFIDENTIAL (1L CNT 010411 Sys Upgrade) Page 2 of 2 Eagle County, CO