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HomeMy WebLinkAboutC10-158 Motorola Inc. Service Agreement© MOTOROLA
Attn: National Service Support/4th fl
1301 East Algonquin Road
Schaumburg, IL 60196
(800) 247-2346
Date: 05/04/2010
Company Name: Eagle County
Attn:
Billing Address:
City, State, Zip:
Customer Contact:
Phone:
Fax:
P O Box 850
Eagle, CO 81631
Barry Smith
(970)328-3545
SERVICE AGREEMENT
Contract Number:
Contract Modifier:
Supercedes Agreement(s):
S00001013061
RN23-NOV-09 15:32:35
Required P.O.:
Customer # :
BiIltoTag#:
Contract Start Date:
Contract End Date:
Anniversary Day:
Payment Cycle:
Tax Exempt:
PO#:
No
1000441783
0002
01 /01 /2010
12/31 /2010
Dec 31st
MONTHLY
Exempt From All Taxes
Qty Model/Option Description Monthly Ext Extended
***** Recurring Services *****
SVC01SVC1102C DISPATCH SERVICE $ 134.51 $ 1,614.12
1 SVC242AC ENH: DISPATCH CENTER LOCATION
14 SVC234AA ENH: SMARTZONE SITE
6 SVC239AA ENH: SMARTZONE OPERATOR POSITION
SVC01SVC1104C TECHNICAL SUPPORT SERVICE $ 198.40 $ 2,380.80
14 SVC131AA ENH: SMARTZONE SITE
6 SVC134AA ENH: SMARTZONE OPERATOR POSITI
1 SVC455AE ENH: DISPATCH SITE
SVC01SVC1108C INFRASTRUCTURE REPAIR $ 568.06 $ 6,816.72
14 SVC251AB ENH: SMARTZONE SITE
6 SVC256AB ENH: SMARTZONE OPERATOR POSITION
SVC01SVC1410C ONSITE INFRASTRUCTURE RESPONSE $ 4,598.68 $ 55,184.16
1 SVC218AA SITES
13 SVC218AA SITES
6 SVC220AA OPERATOR POSITIONS
1 SVC986AA DISPATCH CENTER LOCATION
SVC02SV00001C SP -MICROWAVE SERVICES $ 1,860.71 $ 22,328.52
1 SITE(S)
SVC02SV00030C SP -LOCAL REPAIR WITH ONSITE RESPONSE $ 1,860.71 $ 22,328.52
1 NETWORK(S)
SPECIAL INSTRUCTIONS -ATTACH STATEMENT OF WORK FOR Subtotal -Recurring Services $ 9,221.07 $ 110,652.84
PERFORMANC E DESCRIPTIONS Subtotal -One-Time Event $ .00 $ .00
Services
Total $9,221.07 $110,652.84
The Zone Controller and the Power supply are not Taxes - -
covered by this contract for repair; instead, repairs will be Grand Total $ 9,221.07 $ 110,652.84
Charged above-Contract and SUbJeCt tO parts aVallablllty. THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING
JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA.
Subcontractor(s) Cit State
MOTOROLA SYSTEM SUPPORT ELGIN IL
CENTER
MOTOROLA SECURITY AR627 SCHAUMBURG IL
MOTOROLA SYSTEM SUPPORT SCHAUMBURG IL
CTR-CALL CENTER D0066
LEGACY COMMUNICATIONS INC EAGLE CO
LEGACY COMMUNICATIONS INC EAGLE CO
LEGACY COMMUNICATIONS INC EAGLE CO
JIO-~~
I received Statements of Work that describe the services provided on this
Agreement. Motorola's Service Terms and Conditions, a copy of which is
attached to this Service Agreement, is incorporated herein by this reference.
AUTHORIZED CUSTOMER SIGNATURE TITLE DATE
6MER (PRINT NAME) _
. r ~ - ~ `'J - - )
AOTOROLA REPRESENTATIVE (SIGNATURE) TITLE DATE
Lorraine Hoover `~ !\~._ ( ~, ~ ~ _ ~(it j „ ~ ~~"~ („ ~ (~^_ ~"7 C',/~
MOTOROLA REPRESENTATIVE (PRINT NAME) VL PHONE l lSZ FAXJ ~t _( L. /
Service Terms and Conditions
These Service Terms and Conditions are made effective , 2010, by and between Motorola,
Inc. ("Motorola") and the Board of County Commissioners, Eagle County, State of Colorado ("Customer").
Recitals
A. Customer owns and operates an 800 MHz SmartZone communications system (hereinafter referred to
as "Communications System") for use by various emergency service providers and other agencies
throughout Eagle County, Colorado.
B. Customer desires to have professional repair and maintenance performed on the Communications
System with an emphasis on preventative maintenance.
C. Motorola has indicated that it has the resources and skills necessary to meet the maintenance and
repair demands of the County.
D. Customer and Motorola intend by this Agreement to set forth the scope of the responsibilities of
Motorola in connection with this repair and maintenance as well as other related terms and conditions to
govern the relationship between Customer and Motorola.
Agreement
Therefore, for good and valuable consideration, including the promises set forth herein, the parties agree
to the following:
Section 1 APPLICABILITY
These Service Terms and Conditions apply to service contracts whereby Motorola will provide to
Customer either (1) maintenance, support, or other services under a Motorola Service Agreement, or (2)
installation services under a Motorola Installation Agreement.
Section 2 DEFINITIONS AND INTERPRETATION
2.1. "Agreement" means these Service Terms and Conditions; the Contract Documents set forth in
Section 18 of these Service Terms and Conditions; and any other attachments, all of which are
incorporated herein by this reference. In interpreting ambiguities between the Service Terms and
Conditions, the Contract Documents, and any other attachments, Section 18.2 of the Service Terms and
Conditions shall control.
2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently added
to this Agreement.
2.3. "Services" means those installation, maintenance, support, training, and other services described
in this Agreement.
2.4. "Force Majeure Events" shall include acts of God, war, riot, acts of public enemy, or sabotage.
Section 3 ACCEPTANCE
Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in the
Agreement. This Agreement becomes binding only when accepted in writing by Motorola. The term of
this Agreement begins on the "Start Date" indicated in this Agreement.
Eagle County, CO -Service Terms and Conditions - 10-18266/JOI Final 2-19-2010
Section 4 SCOPE OF SERVICES
4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of
work or other document attached to this Agreement. At Customer's request, Motorola may also provide
additional services at Motorola's then-applicable rates for the services.
4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be
used; the Equipment will be serviced at levels set forth in the manufacturer's product manuals; and
routine service procedures that are prescribed by Motorola will be followed.
4.3. If Customer purchases from Motorola additional equipment that becomes part of the same
system as the initial Equipment, the additional equipment may be added to this Agreement and will be
billed at the applicable rates after the warranty for that additional equipment expires.
4.4. All Equipment must be in good working order on the Start Date or when additional equipment is
added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial
and model number list of the Equipment. Customer must promptly notify Motorola in writing when any
Equipment is lost, damaged, stolen or taken out of service. Customer's obligation to pay Service fees for
this Equipment will terminate at the end of the month in which Motorola receives the written notice.
4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in
hazardous environments.
4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for
any reason, Motorola may modify the scope of Services related to that Equipment; remove that
Equipment from the Agreement; or increase the price to Service that Equipment.
4.7. Customer must promptly notify Motorola of
Customer's notification in a manner consistent with
Agreement.
any Equipment failure. Motorola will respond to
the level of Service purchased as indicated in this
Section 5 EXCLUDED SERVICES
5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged
from use in other than the normal, customary, intended, and authorized manner; use not in compliance
with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect,
or force majeure events.
5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the
normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading Equipment;
accessories, belt clips, battery chargers, custom or special products, modified units, or software; and
repair or maintenance of any transmission line. Motorola has no obligations for any transmission
medium, such as telephone lines, computer networks, the Internet or the worldwide web, or for Equipment
malfunction caused by the transmission medium.
Section 6 TIME AND PLACE OF SERVICE
Service will be provided at the location specified in this Agreement. When Motorola performs service at
Customer's location, Customer will provide Motorola, at no charge, anon-hazardous work environment
with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of
liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer
will provide all information pertaining to the hardware and software elements of any system with which the
Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this
Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and
holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or
Eagle County, CO -Service Terms and Conditions - 10-18266/JC~Final 2-19-2010
expenses associated with helicopter or other unusual access requirements; if these charges or expenses
are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola
for those charges and expenses. Notwithstanding the foregoing, Motorola recognizes that during winter
months, it is often necessary to use snow cats, snow machines or snowmobiles to access certain
Customer repair sites. Winter access by snowmobile shall be considered an expense reasonably
incurred by Motorola in rendering Services, but access by snowcat shall not. If Motorola deems it
necessary, due to snow and weather conditions, to access a service site via snowcat, Motorola will pre-
arrange for such snowcat access with Customer. Charges and expenses for snowcat access will only be
chargeable to Customer with Customer's approval.
Section 7 CUSTOMER CONTACT
Customer will provide Motorola with designated points of contact (list of names and phone numbers) that
will be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to
enable Customer's personnel to maintain contact, as needed, with Motorola.
Section 8 PAYMENT
Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer at the end
of each payment period. All other charges will also be billed monthly, and Customer must pay each
invoice in U.S. dollars within twenty (20) days of the invoice date. Customer will reimburse Motorola for
all property taxes, sales and use taxes, excise taxes, and other taxes or assessments that are levied as a
result of Services rendered under this Agreement (except income, profit, and franchise taxes of Motorola)
by any governmental entity.
Section 9 WARRANTY
Motorola warrants that its Services under this Agreement will be free of defects in materials and
workmanship for a period of ninety (90) days from the date the performance of the Services are
completed. In the event of a breach of this warranty, Customer's sole remedy is to require Motorola to re-
perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-
conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Section 10 TERMINATION
10.1. Notwithstanding Section 10.2, hereunder, this Agreement may be terminated, in whole or in part,
with 30 days notice by Customer for its convenience. In the event of a partial termination, Customer will
state specifically which services from the Statement of Work shall be terminated. Full or partial
termination may occur at any time during a payment period, in which case Motorola shall be
compensated for all work completed up to the date of termination.
10.2. If either party defaults in the performance of this Agreement, the other party will give to the non-
performing party a written and detailed notice of the default. The non-performing party will have ten (10)
days thereafter to provide a written plan to cure the default that is acceptable to the other party and begin
implementing the cure plan immediately after plan approval. If the non-performing party fails to provide or
implement the cure plan, then the injured party, in addition to any other rights available to it under law,
may immediately terminate this Agreement effective upon giving a written notice of termination to the
defaulting party. In the case of Motorola defaulting, and Motorola fails to correct such deficiencies after
timely notification by Customer, Customer may in addition to or as an alternative to termination correct
such deficiencies and deduct the cost of correction from payments due Motorola. Customer may recover
the reasonable costs of correcting deficiencies to a capability not exceeding that specified in the
Agreement.
Eagle County, CO -Service Terms and Conditions - 10-18266/JC$Final 2-19-2010
10.3. Any termination of this Agreement will not relieve either party of obligations previously incurred
pursuant to this Agreement, including payments which may be due and owing at the time of termination.
All sums owed by Customer to Motorola will become due and payable immediately upon termination of
this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide
Services.
Section 11 LIMITATION OF LIABILITY
Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty,
negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law,
but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH
THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE
THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS
OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING
FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO
THIS AGREEMENT. No action for contract breach or otherwise relating to the transactions contemplated
by this Agreement may be brought more than one (1) year after the accrual of the cause of action, except
for money due upon an open account. This limitation of liability will survive the expiration or termination
of this Agreement and applies notwithstanding any contrary provision.
Section 12 EXCLUSIVE TERMS AND CONDITIONS
12.1. This Agreement supersedes all prior and concurrent agreements and understandings between
the parties, whether written or oral, related to the Services, and there are no agreements or
representations concerning the subject matter of this Agreement except for those expressed herein. The
Agreement may not be amended or modified except by a written agreement signed by authorized
representatives of both parties.
12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this
Agreement, however, an omission of the reference to this Agreement will not affect its applicability. In no
event will either party be bound by any terms contained in a Customer purchase order,
acknowledgement, or other writings unless: the purchase order, acknowledgement, or other writing
specifically refers to this Agreement; clearly indicate the intention of both parties to override and modify
this Agreement; and the purchase order, acknowledgement, or other writing is signed by authorized
representatives of both parties.
Section 13 PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY
RIGHTS
13.1. Any information or data in the form of specifications, drawings, reprints, technical information or
otherwise furnished to Customer under this Agreement will remain Motorola's property, will be deemed
proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may
not disclose, without Motorola's written permission or as required by law, any confidential information or
data to any person, or use confidential information or data for any purpose other than performing its
obligations under this Agreement. The obligations set forth in this Section survive the expiration or
termination of this Agreement. Motorola acknowledges that Customer is a Colorado public entity
governed by the Colorado Open Records Act as set forth at C.R.S. § 24-72-201. et. seq.
13.2. Unless otherwise agreed in writing, no commercial, financial or technical information disclosed in
any manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will
Eagle County, CO -Service Terms and Conditions - 10-18266/JC~Final 2-19-2010
have no obligation to provide Customer with access to its confidential and proprietary information,
including cost and pricing data.
13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership
right or license under any Motorola patent, copyright, trade secret, or other intellectual property, including
any intellectual property created as a result of or related to the Equipment sold or Services performed
under this Agreement.
Section 14 FCC LICENSES AND OTHER AUTHORIZATIONS
Customer is solely responsible for obtaining licenses or other authorizations required by the Federal
Communications Commission or any other federal, state, or local government agency and for complying
with all rules and regulations required by governmental agencies. Neither Motorola nor any of its
employees is an agent or representative of Customer in any governmental matters.
Section 15 COVENANT NOT TO EMPLOY
Reserved
Section 16 MATERIALS, TOOLS AND EQUIPMENT
All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola
for the purpose of this Agreement will be and remain the sole property of Motorola. If such property is
stored on Customer's premises for any reason, it may be removed by Motorola at any time without
restriction.
Section 17 GENERAL TERMS
17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will
continue in full force and effect.
17.2. This Agreement and the rights and duties of the parties will be governed and interpreted in
accordance with the laws of the State in which the Services are performed.
17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.
17.4. Neither party is liable for delays or lack of performance resulting from any causes that are beyond
that party's reasonable control, such as strikes, material shortages, or acts of God.
17.5. Motorola may assign its rights and obligations, and may subcontract any portion of its
performance, under this Agreement.
17.6. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY
ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES
A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO
DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY
DATE. At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates.
17.7. If Motorola provides Services after the termination or expiration of this Agreement, the terms and
conditions in effect at the time of the termination or expiration will apply to those Services and Customer
agrees to pay for those services on a time and materials basis at Motorola's then effective hourly rates.
17.8 Notwithstanding anything to the contrary contained in this Agreement, Customer shall have no
obligations under this Agreement after, nor shall any payments be made to Motorola in respect of any
period after December 31, 2009 without an appropriation therefore by Customer in accordance with a
Eagle County, CO -Service Terms and Conditions - 10-18266/JC~Final 2-19-2010
budget adopted by the Board of County Commissioners in compliance with Article 25, Title 30 of the
Colorado Revised Statutes, the Local Government Budget Law (C.R.S. §§ 29-1-101 et seq.) and the
TABOR Amendment (Colorado Constitution, Article X, Sec. 20).
Section 18 CONTRACT DOCUMENTS
18.1 .The following Contract Documents together comprise the Agreement defined in Section 2.1, herein,
and consist of the following:
18.1.1. Service Terms and Conditions,
18.1.2. Statements of Work:
18.1.2.1. OnSite Infrastructure Response and Dispatch Service,
18.1.2.2. Infrastructure Repair with Advanced Replacement,
18.1.2.3. Technical Support Service,
18.1.2.4. SP -Microwave Local Infrastructure Repair,
18.1.2.5. SP -Local Repair with OnSite Responses,
18.1.3. Eagle County System Support Services Budgetary Proposal ("Cover Page"),
18.1.4. Services Agreement.
18.2. In interpreting this Agreement and resolving any ambiguities, the Service Terms and Conditions
take precedence over all the Contract Documents. The Cover Page shall take precedence over
any attachments and Statements of Work, unless the Cover Page, Statement of Work or
attachment specifically states otherwise.
18.3. Each Statement of Work as described in Sections 18.1.2.1 - 18.1.2.5 may be terminated and
severed from the Agreement in accordance with Section 22, below.
Section 19 PERSONNEL
19.1. Motorola shall identify key personnel who will work on the Project. Motorola's use of
subcontractors and the work they are to perform shall be reasonably approved by the Customer.
Motorola shall be responsible for all work performed and materials provided by subcontractors.
19.2. Motorola expressly agrees that all Motorola personnel and subcontractor personnel assigned to
the Project may be fingerprinted by the Customer and are subject to a criminal history record
check and background check to verify identification and state of residency. To the extent
permitted by law, Customer shall conduct the fingerprinting, criminal history checks, and
background checks prior to such Motorola personnel reporting for work at the Customer's sites.
All expenses under this section shall be assumed by Customer. Any personnel may be denied
access based upon the results of the checks and investigation. Customer's use of the
information collected will be for the specific purpose of facilitating fingerprinting, criminal history
record check and background check. All information collected will be treated as strictly
confidential. Customer will limit access to the information received to the Customer's project
manager and will properly store the information in a secure manner. Customer will promptly
dispose all collected information in an appropriate manner when the purpose for which it was
originally collected is no longer valid.
Eagle County, CO -Service Terms and Conditions - 1 0-1 8266/JC~Final 2-19-2010
19.3. The Customer's facilities are adrug-free workplace and as a condition of continued service on the
Agreement, the Customer may require any Motorola personnel and subcontractor personnel
assigned to the Project to submit to an alcohol/drug test at any time, to the extent permitted by
law.
19.4. The Customer may require Motorola to replace any assigned Motorola personnel or
subcontractor personnel who are found for reasonable cause to be unacceptable to the
Customer.
19.5. The Customer considers a suitable working relationship to be a product of several factors, not the
least of which is the presumption of permanency of Motorola personnel and subcontractor
personnel for the duration of the work effort. It is anticipated that Motorola will provide a stable
work force and limit disruptive personnel changes (those not otherwise requested by the
Customer). Such restriction does not include staff changes due to circumstances beyond
Motorola's control, such as a person's "long term" illness or accident, resignation, or military
mobilization. Replacement personnel must be identified using the same guidelines established
for the initial Motorola Project personnel as described above and must be approved by the
Customer. Motorola agrees to provide satisfactory turnover and knowledge transfer from one
person to the other in the event of the removal of personnel and to make no charge to the
Customer for the time associated with such turnover and knowledge transfer. Motorola shall
keep the Customer advised on a current basis as to the availability of personnel to perform work.
19.6 The relationship of Motorola to Customer is that of independent contractor. No agent,
employee, volunteer or other personnel of Motorola shall be deemed to be an agent,
employee or volunteer of Customer.
Section 20 Prohibition Against Employing Illegal Aliens.
A. Motorola shall not knowingly employ or contract with an illegal alien to perform work under the
public contract for services; or enter into a contract with a subcontractor that fails to certify to
Motorola that the subcontractor shall not knowingly employ or contract with an illegal alien to
perform work under the public contract for services.
B. Motorola shall confirm or attempt to confirm through participation in the Basic Pilot Verification
Program, as administered by the United States Department of Homeland Security, that Motorola
does not employ any illegal aliens. If Motorola is not accepted into the Basic Pilot Verification
Program prior to entering into a public contract for services, Motorola shall apply to participate in
the Program every three months until Motorola is accepted or the public contract for services has
been completed, whichever is earlier. Information on applying for the Basic Pilot Verification
Program can be found at:
htt~~s //www.vis-dhs.com\employerregistration
C. Motorola shall not use the Basic Pilot Verification Program procedures to undertake pre-
employment screening of job applicants while the public contract for services is being performed.
D. If Motorola obtains actual knowledge that a Subcontractor performing work under the public
contract for services knowingly employs or contracts with an illegal alien, Motorola shall be
required to:
i. Notify the Subcontractor and the Customer within three days that the Contractor has
actual knowledge that the Subcontractor is employing or contracting with an illegal alien;
and
Eagle County, CO -Service Terms and Conditions - 10-18266/JQFinal 2-19-2010
ii. Terminate the Subcontract with the Subcontractor if within three days of receiving the
notice required pursuant to subparagraph (i) of the paragraph (d) the Subcontractor does
not stop employing or contracting with the illegal alien; except that Motorola shall not
terminate the contract with the Subcontractor if during such three days the Subcontractor
provides information to establish that the Subcontractor has not knowingly employed or
contracted with an illegal alien.
E. Motorola shall comply with any reasonable request by the Department of Labor and
Employment made in the course of an investigation that the department is undertaking pursuant
to its authority.
F. If Motorola violates these prohibitions, the Customer may terminate the contract for a breach
of the contract.
Section 21 NOTICES
All notices given between parties shall be in writing and shall be considered properly sent by Electronic
Mail (E-mail), postage prepaid United States Mail or Country of Origin Mail to the persons identified
below:
Motorola: Lorraine Hoover
Customer Support Manager
Motorola, Inc.
9800 Mt. Pyramid Ct.
Ste. 200
Englewood, CO 80112
Tel: (303) 689 - 2960
Mobile: (720) 937 - 9245
Fax: (303) 689 - 2900
Customer: Barry Smith
Emergency Management Director
PO Box 850
500 Broadway
Eagle, CO 81631
Tel: (970) 328 - 3545
Fax: (970) 328-8694
Section 22 Indemnification
22.1. Motorola shall indemnify Customer for, and hold and defend Customer and its officials, boards,
officers, principals and employees, harmless from, all costs, claims and expenses, including reasonable
attorney's fees, arising from claims of any nature whatsoever made by any person in connection with the
performance of this Agreement to the extent such cost, claim and expense is caused in whole or in part
by the negligent or willful acts or omissions of Motorola.
//SIGNATURE PAGE TO FOLLOW //
Eagle County, CO -Service Terms and Conditions - 10-18266/JC~3Final 2-19-2010
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the day and year first above
written:
Customer:
COUNTY OF EAGLE, STATE OF COLORADO,
By and Through Its
ATTEST: .,.r•wr.._ BOARD OF COUNTY COMMISSIONERS
~c~ c
o g
x
Clerk to the B~rd of~unty `r'ot
Commissioners
*,
• r ,~ ~ t,_ ~`~~-~: ~~
Sara J.~ Fisher, chairman
Motorola,
Support Manager
Eagle County, CO -Service Terms and Conditions - 10-18266/J(~Final 2-19-2010
!MOTOROLA
Servicer Statement of Work
SP-Microwave Local Infrastructure Repair
1.0 Description of Services
Local Infrastructure Repair is a repair service provided by the Servicer for Infrastructure named on the
Customer Equipment list. At the Service's discretion and responsibility, Infrastructure may be sent to Motorola,
original equipment manufacturer, third party vendor, or other facility for repair.
The responsibilities of Motorola and Servicer shall be as set forth in this Statement of Work. Subcontracts for
this Service will be electronically posted by Motorola on Motorola's website for Servicers.
Motorola reserves the right to alter, amend or change the scope of work with 30 days written notice to Servicer.
All terms or Attachment C-Service Subcontract will remain in full force and effect during the term and any
subsequent terms of this SOW.
2.0 Motorola has the following responsibilities:
2.1. Provide the following information to Servicer
2.1. I .Customer name and address
2.1.2. Equipment list including Infrastructure type and model
3.0 Servicer has the following responsibilities:
3.1. Repair or replace Infrastructure at the Servicer facility or Customer location as determined by the Servicer.
Any replaced FRU will be of a similar kit and version, and will contain like boards and chips, as the
Customer's malfunctioning FRU(s). Servicer is responsible for travel costs to a Customer location to
repair Infrastructure.
3.2. Perform the following on Motorola Infrastructure:
3.2. I .Perform an operational check on the Infrastructure to determine the nature of the problem.
3.2.2. Repair or replace malfunctioning FRU, as determined by Servicer.
3.2.3. Verity that Motorola Infrastructure is returned to Motorola manufactured specifications.
3.3. Provide the following service on select third party Infrastructure
3.3.1. Perform pre-diagnostic and repair service to confirm Infrastructure malfunction and eliminate
sending Infrastructure with no trouble found (NTF) to third party vendor for repair, when applicable.
3.3.2. Ship malfunctioning Infrastructure to the original equipment manufacturer or third party vendor for
service.
3.3.3. Coordinate and track Infrastructure sent to the original equipment manufacturer or third party vendor
for service.
3.4. Re-program Infrastructure to original operating parameters based on templates provided by Customer. If
the Customer template is not provided or is not reasonably usable, a standard default template will be
used. The Servicer will provide the standard template.
3.5. Notify the Customer upon completion of repair or replacement.
3.6. Properly package, return ship or hand deliver Infrastructure to the Customer specified address. Servicer
will pay return shipping charges, if being sent via overnight carrier.
Local Infrastructure Repair Page l of 1
Approved b~• Motorola Contracts & Compliance: ll/11/O8
® MoToRaLa
Statement of Work
Technical Support Service
LO Description of Services
The Technical Support service provides centralized remote telephone support for technical issues that
require a high level of communications systems expertise or troubleshooting on Equipment The
Motorola System Support Center's (SSC) Technical Support Operation is staffed with technologists
who specialize in the diagnosis and resolution of system performance issues. Technical Suppor[
Service (i) does not include software upgrades that may be required for issue resolution; and (ii) does
not include Customer training (iii) is only available for those system types supported and approved by
Technical Support Operations.
Technical Support is applicable to the following system types: Astro 25 6.x, SmartZone v2.03 and
higher, SmartZone/Omnitink, E911, Private Data v2.0.3 and higher, SmartNet, Conventional Two-
Way, and Wireless Broadband.
The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service
Terms and Conditions or other applicable Agreement to which it is attached and made a part thereof by
this reference.
2.0 Motorola has the following responsibilities:
2.1. Respond to requests for Technical Support for the Restoration of failed Systems and diagnosis
of operation problems in accordance with the response times set forth in the Remote
Technical Support Response Times Table and the Severity Level defined in the Severity
Definitions Table.
2.2. Advise caller of procedure for determining any additional requirements for issue
characterisation, Restoration, including providing a known fix for issue resolution when
available.
2.3. Attempt remote access to System for remote diagnostics, when possible.
2.4. Maintain communication with the Servicer or Customer in the field until close of the Case, as
needed.
2.5. Coordinate technical resolutions with agreed upon third party vendor(s), as needed.
2.6. Escalate and manage support issues, including Systemic issues, to Motorola engineering and
product groups, as applicable.
2J. Escalate the Case to the appropriate party upon expiration of a Response time.
2.8. Provide Configuration Change Support and Work Flow changes to Systems that have dial in
or remote access capability.
2.9. Determine, in its sole discretion, when a Case requires more than the Technical Support
services described in this SOW and notify Customer of an alternative course of action.
3.0 Customer has the following responsibilities:
3.1. Provide Motorola with pre-defined information prior to Start Date necessary to complete
Customer Support Plan.
3.1. L Suhmit changes in any information supplied in the Customer Support Plan to the
Customer Support Manager.
3.2. Contact the SSC in order to access the Technical Support Operation, provide name of caller,
name of Customer, System ID number, Service Agreement number, site(s) in questions, and brief
description of the problem.
33. Supply on-site presence when requested by System Support Center.
3.4. Validate issue resolution prior to close of the Case.
3.5. Allow Motorola remote access to the System by equipping the System with the necessary
Connectivity.
Technical Support Ser~~ire
Aphro>>ed 6~~ Motorola Conn•acts cued Compliance / 1-/ 1-08 page 1 0~'2
M4roRo~a
3.6. Acknowledge that Cases will be handled in accordance with the times and priorities as defined in
Remote Technical Support Response Times Table and the Severity Level detned in the Severity
Definitions Table.
3.7. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola
to provide the Technical Support service to Customer.
Severity Definitions Table
Severity Level Problem Types
Severity 1 Response is provided Continuously
^ Major System failw•c
^ 33% of System down
^ 33% of Site channels down
^ Site Environment alarms (smoke, access, temp, AC power.
• This level is meant to represent a major issue that results in an unusable
system, sub-system, Product, or critical features from the Customer's
perspective. No Work-around or immediate solution is available.
Severity 2 Response during Standard Business Day
^ Signiticant System Impairment not to exceed 33% of system down
^ System problems presently being monitored
^ This level is meant to represent a moderate issue that limits a Customer's
normal use of the system, sub-system, product, or major non-critical
features from a Customer's perspective
Severity 3 Response during Standard Business Day
^ Intermittent system issues
^ Information questions
^ Upgrades/preventative maintenance
^ This level is meant to represent a minor issue that does not preclude use of
the system, sub-system, product, or critical features from a Customer's
perspective. It may also represent a cosmetic issue, including
documentation errors, general usage questions, recommendations for
product enhancements or modifications, and scheduled events such as
preventative maintenance or product/systcm u ~~rades.
Remote Technical Support Response Times Table
SEVERITY RESPONSE
Severity 1 Within 1 Hour from recei t of Notification, Continuously
Severity 2 Within 4 Hours from receipt of Notification, Standard Business Day
Severity 3 Within next Business Day, Standard Business Day
Technical Support Service
Approved b~~ Motorola Contracts and Compliance 11- l 1-08 page 2 of 2
MOTOROLA
Statement of Work
OnSite Infrastructure Response and Dispatch Service
I.0 Description of Services
The Motorola System Support Center (SSC) will receive Customer request for service and dispatch a Servicer.
The Servicer will respond to the Customer location based on pre-defined Severity Levels set forth in the
Severity Definitions Table and Response times set forth in the Response Time Table in order to Restore the
System.
Motorola will provide Case management as set forth herein. The SSC will maintain contact with the on-site
Servicer until System Restoral and Case is closed. The SSC will Continuously track and manage Cases from
creation to close through an automated Case tracking process. This Case management allows for Motorola to
provide Case activity reports.
The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Terms
and Conditions or other applicable Agreement to which it is attached and made a part thereof by this reference.
2.0 Motorola has the following responsibilities:
2.1. Continuously receive service requests.
2.2. Create a Case as necessary when service requests are received. Gather information to perform the
following:
2.2.1. Characterize the issue.
2.2.2. Determine a plan of action.
2.2.3. Assign and track the Case to resolution.
2.3. Dispatch a Servicer as required by Motorola standard procedures and provide necessary Case information
collected in 2.2.
2.4. Ensure the required personnel have access to Customer information as needed.
2.5. Servicer will perform the following on-site:
2.5.1. Run diagnostics on the Infrastructure or FRU.
2.5.2. Replace defective Infrastructure or FRU, as applicable. Customer, Servicer or Motorola may
provide Infrastructure or FRU.
2.5.3. Provide materials, tools, documentation, physical planning manuals, diagnostic/test equipment and
any other requirements necessary to perform the Maintenance service.
2.5.4. If a third party Vendor is needed to Restore the System, the Servicer may accompany that Vendor
onto the Customer's premises.
2.6. Verity with Customer that Restoration is complete or System is functional, if required by Customer's
repair Veritication in the Customer Support Plan required by section 3.2. If Verification by Customer
cannot be completed within 20 minutes of Restoration, the Case will be closed and the Servicer will be
released.
2.7. Escalate the Case to the appropriate party upon expiration of a Response time.
2.8. Close the Case upon receiving notification from Customer or Servicer, indicating the Case is resolved.
2.9. Notify Customer of Case Status as defined reyuired by the Customer Support Plan:
2.9.1. Open and closed; or
2.9.2. Open, assigned to the Servicer, arrival of the Servicer on-site, deterred or delayed, closed.
2.10. Provide Case activity reports to Customer.
3.0 Customer has the following responsibilities:
3.1. Contact Motorola System Support Center (SSC) and open a case request local service shop dispatch.
3.2.
3.3. as necessary, to request service continuously.
3.4. Provide Motorola with pre-defined Customer information and preferences prior to Start Date necessary to
complete Customer support Plan.
OnSite lnfrastrucnu•e Response and Dispatch Service
np~~roved ~~~ Motorola Connarlr and Compliance 12-22-OS page 1 of 3
MOTOROLA
3.4.1. Case notification preferences and procedure.
3.4.2. Repair Verification preference and procedure.
3.4.3. Database and escalation procedure forms.
3.4.4. Submit changes in any information supplied in the Customer Support Plan to the Customer
Support Manager.
3.5. Provide the following information when initiating a service request:
3.5.1. Assigned System ID number.
3.5.2. Problem description and site location.
3.5.3. Other pertinent information requested by Motorola to open a Case.
3.6. Allow Servicers access to Equipment.
3.7. Supply Infrastructure or FRU, as applicable, in order for Motorola to Restore the System as set forth in
paragraph 2.5.2.
3.H. Maintain and store in an easily accessible location any and all Software needed to Restore the System.
3.9. Maintain and store in an easily accessible location proper System backups.
3.10. Verify with the SSC that Restoration is complete or System is functional, if required by Repair
Verification preference provided by Customer in accordance with section 3.2.
3.1 1. Cooperate with Mororola and perform all acts that are reasonable or necessary to enable Motorola to
provide these services.
OnSite Infrastructure Response and Dispatd2 Service
Approred be Molornla Connnc~s and Complrnnce 12-22-OS page 2 of 3
MOTQROLA
Severity Definitions Table
Severity Level Problem Types
Severity 1 Response is provided Continuously
^ Major System failure
^ 33~/n of System down
^ 33% of Site channels down
^ Site Environment alarms (smoke, access, temp, AC power.
^ This level is meant to represent a major issue that results in an unusable
system, sub-system, Product, or critical features from the Customer's
perspective. No Work-around or immediate solution is available.
Severity 2 Response during Standard Business Day
^ Significant System Impairment not to exceed 33% of system down
^ System problems presently being monitored
^ This level is meant to represent a moderate issue that limits a Customer's
normal use of the system, sub-system, product, or major non-critical
features from a Customer's perspective
Severity 3 Response during Standard Business Day
^ Intermittent system issues
^ Information questions
^ Upgrades/Preventative maintenance
^ This level is meant to represent a minor issue that does not preclude use of
the system, sub-system, product, or critical features from a Customer's
perspective. It may also represent a cosmetic issue, including
documentation errors, general usage questions, recommendations for
product enhancements or modifications, and scheduled events such as
preventative maintenance or product system upgrades.
Response Times Table (Customer's Response Time Classification is designated in the Service Agreement)
Severity Regular
Level Response Time
Severity I Within 3 hours from receipt
of Notification
Continuously
Severity 2 Within 3 hours from receipt
of Notification
Standard Business Day
Severity 3 Within 24 hours from
receipt of Notification
Standard Business Day
On Site li- fi-ash~ucture Response and Dispatch Service
Ap~~roved bt~ Motorola Conn•acts and Compliance 12-22-US page 3 of 3
MOTOROLA
Statement of Work
Infrastructure Repair with Advanced Replacement
1.0 Description of Services
Infrastructure Repair is a repair service for Motorola and select third party Infrastructure as set forth in the
applicable attached Exhibit(s), all of which are hcrehy incorporated into this Statement of Work (SOW) by this
reference. Customer's System type determines which exhibit is applicable (i.e. SmartZone system exhibit,
SmartNet system exhibit). Infrastructure may be repaired down to the Component level, as applicahle, at the
Motorola Infrastructure Depot Operations (IDO). At Motorola's discretion, select third party Infrastructure may
be sent to the original equipment manufacturer or third party vendor for repair. If Infrastructure is no longer
supported by the original equipment manufacturer or third party vendor, Motorola may replace Infrastructure
with similar Infrastructure, when possible.
When available, Motorola will provide Customer with an Advanced Replacement unit(s) or FRU(s) in exchange
for Customer's malfunctioning FRU(s). Non-standard configurations, Customer-modified Infrastructure and
certain third party Infrastructure are excluded from Advanced Replacement service. Malfunctioning FRU (s)
will be evaluated and repaired by IDO and returned to IDO FRU inventory upon completion of repair. In cases
where Advanced Replacement is not available or when a Customer requires the exact serial number to be
returned, a FRU may be available on a Loaner basis.
The terms and conditions of this SOW are an integral part of Motorola's Service Terms and Conditions or other
applicable agreement to which it is attached and made a part thereof by this reference.
2.0 Motorola has the following responsibilities:
2. I. Use commercially reasonable efforts to maintain an inventory of FRU.
2.2. Provide new or reconditioned units as FRU to Customer or Servicer, upon request and subject to
availability. The FRU will be of similar kit and version, and will contain like boards and chips, as the
Customer's malfunctioning Infrastructure.
2.3. Program FRU to original operating parameters based on templates provided by Customer as required in
Section 3.5. If Customer template is not provided or is not reasonably usable, a standard default template
will be used.
2.4. Properly package and ship Advanced Replacement FRU from IDO's FRU inventory to Customer specified
address.
2.4.1. During normal operating hours of Monday through Friday 7:OOam to 7:OOpm CST, excluding
holidays, FRU will be sent next day air via Federal Express Priority Overnight or UPS Red, unless
otherwise requested. Motorola will pay for such shipping, unless Customer requests shipments
outside of the above mentioned standard business hours and/or carrier programs, such as NFO
(next flight out). In such cases, Customer will be subject to shipping and handling charges.
2.4.2. When sending the Advanced Replacement FRU to Customer, provide a return air bill in order for
Customer to return the Customer's malfunctioning FRU. The Customer's malfunctioning FRU
will become property of IDO and the Customer will own the Advanced Replacement FRU.
2.4.3. When sending a Loaner FRU to Customer, IDO will not provide a return air bill for the
malfunctioning Infrastructure. The Customer is responsible to arrange and pay for shipping the
malfunctioning Infrastructure to IDO. IDO will repair and return the Customer's Infrastructure
and will provide a return air bill for the customer to return IDO's Loaner FRU.
2.5. Provide repair return authorization number upon Customer request for Infrastructure that is not classified
as an Advanced Replacement or Loaner FRU.
2.6. Receive malfunctioning Inti-astructure from Customer and document its arrival, repair and return.
2.7. Perform the following service on Motorola Infrastructure:
2.7. L Perform an operational check on the Infrastructure to determine the nature of the problem.
2.7.2. Replace malfunctioning FRU or Components.
2.7.3. Verity that Motorola Infrastructure is returned to Motorola manufactured specifications, as applicable
/nfrast~ucni~e Repui~~ Frith Adrunced Replacement
Apprured br Mnrorola Contract and Compliance I1-1-06
Lash Reviewed II-IS-07 Page 1 of 7
MOTQRQLA
2.7.4. Perform a Box Unit Test on all serviced Infrastructure.
2.7.5. Perform a System Test vn select Infrastructure.
2.8. Provide the following service vn select third party Infrastructure:
2.8.1. Perform pre-diagnostic and repair services to confirm Infrastructure malfunction and eliminate
sending Infrastructure with no trouble found (NTF) to third party vendor for repair, when
applicable.
2.8.2. Ship malfunctioning Infrastructure to the original equipment manufacturer or third party vendor
for repair service, when applicable.
2.8.3. Track Infrastructure sent to the original equipment manufacturer or third party vendor for service.
2.8.4. Perform apost-test after repair by Motorola, original equipment manufacturer, or third party
vendor to confirm malfunctioning Infrastructure has heen repaired and functions properly in a
Motorola System configuration, when applicable.
2.9. Re-program repaired Infrastructure to original operating parameters based on templates provided by
Customer as required by Section 3.5. If Customer template is not provided or is not reasonably usable, a
standard default template will be used. If IDO determines that the malfunctioning Infrastructure is due to a
Software defect, IDO reserves the right to reload Infrastructure with a similar Software version.
Enhancement Release(s), if needed, are subject to additional charges to be paid by Customer unless the
Customer has a Motorola Software Subscription agreement.
2.10. Properly package repaired Infrastructure unless Customer's malfunctioning FRU was exchanged with an
IDO FRU. Motorola will return Customer's FRU(s) to IDO's FRU inventory, upon completion of repair.
2.1 I. Ship repaired Infrastructure to the Customer specified address during normal operating hours set forth in
2.4. L FRU will be sent two-day air unless otherwise requested. Motorola will pay for such shipping,
unless Customer requests shipments outside of the above mentioned standard business hours and/or carrier
programs, such as NFO (next Hight out). In such cases, Customer will be subject to shipping and handling
charges.
2.12. Contact or instruct Servicer to contact the Motorola System Support Center (SSC) and request an
Advanced Replacement, or Loaner FRU and a return authorization number (necessary for all non-
Advanced Replacement repairs) privy to shipping malfunctioning Infrastructure or third party
Infrastructure named in the applicable attached Exhibit.
2.12.1. Provide model description, model number, serial number, type of System and Firmware version,
symptom of problem and address of site location for FRU or Infrastructure.
2.12.2. Indicate if Infrastructure or third party Infrastructure being sent in for service was subjected to
physical damage or lightning damage.
2.12.3. Follow Motorola instructions regarding inclusion or removal of Firmware and Software
applications from Infrastructure being sent in for service.
2.12.4. Provide Customer purchase order number to secure payment for any costs described herein.
2.13. Within tive (5) days of receipt of the Advanced Replacement FRU from IDO's FRU inventory, properly
package Customer's malfunctioning Infrasu•ucture and ship the malfunctioning Infrastructure to IDO for
evaluation and repair as set forth in 2.7. Mvtorola shop must send the return air bill, referenced in 2.4.2
above back to IDO in order to ensure proper tacking of the returned Infrastructure. Customer will be
subject to a replacement fee for malfunctioning Infrastructure not properly returned. For Infrastructure
and/or third party Infrastructure repairs that are not exchanged in advance, properly package Infrastructure
and ship the malfunctioning FRU, at Customer's expense and risk of loss to Motorola. Customer is
responsible for properly packaging the Customer malfunctioning Infrast•ucture FRU to ensure that the
shipped Infrastructure arrives un-damaged and in repairable condition. Clearly print the return
authorisation number on the outside of the packaging.
2.14. If received, Customer must properly package and ship Loaner FRU back to IDO within five (5) days of
receipt of Customer's repaired FRU.
2.15. Maintain templates of Software/applications and Firmware for reloading of Infrastructure as set forth in
paragraph 2.3 and 2.9.
3.0 Customer has the following responsibilities:
3.2 Pay for shipping of Advanced Replacement or Loaner FRU from IDO if Customer requested shipping
outside of standard husiness hours or carrier programs set forth in section 2.4.1.
br~rushvcture Repair frith Adranced Repluc emeN
Approred 6y Motorola Cnnn'uct and Cornpliurtc~e ! l-1-06
Lcr.rt Recie~red 11-15-07
Pale 2 of 7
MvroRO~a
3.3 Cooperate with Motorola and perform all acts that are reasonahle or necessary to enable Motorola to
provide the Infrastructure Repair with Advanced Replacement services to Customer.
3.4 All Motorola Infrastructure eyuipmen[ at customer sites will be covered for one year from the signature date of the
Terms and Conditions after review of Network Preventative maintenances.
4.0 In addition to any exclusions named in Section 5 of the Service Terms and Conditions or in any other
underlying Agreement to which this SOW is attached, the following items are excluded from Infrastructure
Repair with Advanced Replacement:
1. Physically damaged Infrastructure.
2. Third party Equipment not shipped by Motorola.
3. Consumable items including, but not limited to, batteries, connectors, cables, tone/ink cartridges.
4. Test equipment.
5. Racks, furniture and cabinets.
6. Firmware and/or Software upgrades.
In%rasn~ucture Repair ~i irh Adremred Replacen~en~
Apprnred by Mntnrolu Cnnhz~rt caul Cr~inpliunce 11 J-06
L.as~ Rerie~red l 1-LS-07
Pnge ~ of 7
MoroRaL,a
Astro25 Infrastructure Exhibit Inclusions, Exclusions, Exce bons and Notes for Infrastructure Re air
Antennas Including Microwave Antenna Excludes all Equipment such as hi-directional amplifiers, multicouplers,
Systems combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting,
and transmission lines
Base Station(s) and Repeater(s) Includes Quantar, STR3000, GTR8000, GTR8000 HPD, IntelliRepeater,
Network Management (Please refer to the SOW for details) is not available on
all stations.
Quantar high power booster power amplifier, power supply and control board
Excludes Fan Modules, Dual Circulator Tray, Site RMC Tray
Channel Bank(s) Includes Premisys ,Telco, IMACS models 600, 800 . Excludes Siemens
Controller - trunking Includes SmartNet II prime and remote controllers, MTC3600, GCP8000, Site
Controller PSC9600, CSC7000, MTC9600, MZC3600, MZC5000.
Excludes SSMT and SCMS controllers. CD ROM Drive, Fan Tray
Management Terminals Includes computers (Pentium I, II, III, IV) directly interface with or control the
communications System, including SiteLens and Systemwatch II. Excludes
lapto computers and all 286, 386, 486 com uters.
Microwave Equipment. Will be repaired excluding the Antenna Systems.
Moscad Only NFM (Network Fault Management), as part of communication System
only, RTU, SDM Site Manager RTU. Standalone MOSCAD and System
Control and Data Acquisition (SCADA) must be quoted separately. Excludes
Fire alarming systems.
Astro25 Infrastructure Re air con't Inclusions, Exclusions, Exce bons and Notes for Infrastructure Re air
Receiver(s) Includes Quantar, MTR2000 and ASTRO-TAC, GTR8000, GTR8000 HPD
Receivers.
Excludes Fan Modules, Dual Circulator Tray, Site RMC Tray
Routers Includes ST5500, ST5598, S2500-S6000
Switch Avaya Difinity PBX, S8300, S8500. Nortel Passport 7480, Cisco Catalyst
6509, HP 5308 LAN switch, HP ProCurve Switch 2524, 2650, 2626,
3Com PS40, SS1100
UPS Systems. Excluded from service agreements but may be repaired on an above contract,
time and material basis. All UPS Systems must be shipped to IDO for repair.
Excludes any on-site services. Excludes all batteries.
lnfiztshvcna•e Repair frith Adrunced Replacement
Approved be Motnrnla Cann-act wrd Compliance 11-1-06
l.etstReriewed I1-10-0R
Page 4 of 7
MOTOROLA
SmartZone System Inclusions, Exclusions, Exceptions and Notes for Infrastructure Repair
Infrastructure hrxhibit
Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-
am lifters, antennas, cables. towers, tower liehtine. and transmission lines.
Base Station(s) and Re eater(s) Includes: Quantar, Quantro, Di ital MSF5000 and MTR2000 ONLY.
Central Electronics Bank(s) Includes Logging Recorder, Interface and Network Hub
Excludes Nice Loe~ine Recorders
Channel Bank(s) Includes Premisys and Telco .Excludes Siemens
Computer(s) Includes computers (Pentium I, 1[, 1[[, IV) directly interface with or control the communications
System, including SiteLens and Sys[emwatch IL Includes keyboards, mice and trackballs.
Excludes laprop computers and all 286. 386. 486 computers. Excludes detective or phosphor-
burned cathode ray tubes CRT(s) and burned-in Flat panel display image retention.
Console(s) Includes consoles (Centracom Cold Series, Centracom Gold Series Elite, Centracom Gold Elite.
CommandSTAR lite, MIP5000, MCI000, MC2000, MC2500, MC3000, MCC5500) Includes
headset jacks, dual footswitches, gooseneck microphones and Console Interface Electronics (CIE).
Excludes Centracom I.
Controller(s) -Trunkin Includes SmartNet ^ rune and remote controllers. Excludes SSMT and SCMS controllers.
Dictaphones. Logging Recorders and Excludes all types and models.
Recording Equipment
Di ital Interface Unit(s) Included
Digital Signaling Modem(s) Included upon modem model availability
Di ital Voice Modem(s) Included u on modem model availability
Embass Switch Includes AEB, A[M[, ZAMB[, AMB
Management Terminals Includes computers (Pentium I, ll, III, IV) directly interface with or control the communications
System, including SiteLens and Systemwatch 11. Excludes laptop computers and all 286. 386. 486
com users.
Microwave Equipment Will be repaired excluding the Antenna Systems.
Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or
control the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in Flat panel displays
image retention. Monitors not shipped by Motorola and/or cannot be confirmed by a Motorola
factory order number.
Moscad Only NFM (Network Fault Management), as part of communication System only. Standalone
MOSCAD and System Contro] and Data Acyuisition (SCADA) must be quoted separately.
Excludes Fire alarming systems.
Network Fault Management Includes Full Vision. Excludes NMC
Printer(s) Includes rinters that directly interface with the communications S stem.
Receiver(s) Includes Quantar and MTR2000, ASTRO-TAC Receivers.
Simulcast Distribution Am lifter(s) Included
Universal Simulcast ConU-oller Included
Interface(s)
UPS Systems. Excluded from service agreements hu[ may be repaired on an above contract, time and material
basis. All UPS Systems must be shipped to IDO for repair. Excludes any nn-site services.
Excludes all batteries.
Zone Manager Excludes HP715/33. HP 715/50 servers. Excludes x-terminals NDS14C and NDS17C
Zone Controller(s) Includes console terminals. Excludes ALL Sun/IMP hard drives exec t TLN3495A 0820 1 GB
drive. Excludes the following SUN/IMP CPUSET's: TLN3278B 0406, TLN3343A 0424 and
TLN3278A 0181/0389.
ln(rasn~iu~ture Repair ~ridr Adranced Replurenrent
ilpprot~ed by Mntornla Contract and Cnn~pliunte 11-1-O1
LastRevie~~ed I1-1U-OS
Page 5 n/'7
MoroRo~a
Conventional System Infrastructure Exhibit Inclusions, Exclusions, Exceptions and Notes for
Infrastructure Re air
Antenna Systems Excludes all Equipment such as bi-directional amplifiers.
multicouplers, combiners, tower top pre-amplifiers, antennas,
cables, towers, tower lighting, and transmission lines
Base Station(s) and Repeater(s) Quantar, Quantro. Digital MSF5000 and MTR2000 ONLY.
Excludes MICOR and Analog MSF5000 (can not get parts).
Central Electronics Bank(s) Includes logging recorder interface and network hub.
Excluded Nice logging recorders
Channel Bank(s) Includes Premisys and Telco. Excludes Siemens
Comparators) Includes Spectratac, Digitac, and Astrotac.
Computer(s) Includes computers (Pentium I, II, III, IV) directly interface with
or control the communications System, including SiteLens and
Systemwatch II. Includes keyboards, mice and trackballs.
Excludes laptop computers and all 286, 386, 486 computers.
Excludes defective or phosphor-burned cathode ray tubes CRT(s)
and burned-in flat panel display image retention.
Console(s) Includes consoles (Centracom II, Centracom Gold Classic,
Centracom Gold Elite) as part of complete communication System
- ONLY. Includes headset jacks, dual footswitches, and
gooseneck microphones. Excludes Centracom I.
Dictaphones, Logging Recorders and Recording Excludes all types and models.
E uipment
Digital Interface Unit(s) (DIU) Included
Digital Signaling Modem(s) Included upon modem model availability
Embassy Switch Includes AEB, AIMI, ZAMBI, AMB
Monitor(s) Includes all Motorola certified monitors connected to computers that
directly interface with or control the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s) and
burned-in flat panel displays image retention. Monitors not shipped by
Motorola and/or cannot be confirmed by a Motorola factory order
number.
Intraru'uclure Repair tirillt Advanced ReplacemerU
Aphroced bt' Mntorulrr Cnnu'act and Cninpliance 11-1-OG
Lust Revierored I l -I U-OR
Pnge 6 oF7
® MOTOROLA
Console Only Infrastructure Exhibit Inclusions, Exclusions, Exceptions and Notes for
Infrastructure Re air
Card Cages Included
Central Electronics Bank(s) (CEB) Includes Logging Recorder Interface and Network Hub.
Includes Base Interface Module (BIM), Console Operator
Interface Module (COIM), Operator Interface Module (OMI).
Central Electronic Shelf (CES) Included
Computer(s) Includes computers that directly interface with CEB. Includes
keyboards, mice and trackballs.
Excludes laptop computers and all 286, 386, 486 computers.
Defective or phosphor-burned cathode ray tubes CRT(s) and
burned-in flat panel display image retention.
Console(s) Includes consoles (Centracom Gold Scries, Centracom Gold Series
Elite, Centracom Gold Elite, CommandSTAR life, MIP5000,
MC1000, MC2000, MC2S00, MC3000, MCC5500) Includes headset
jacks, dual footswitches, gooseneck microphones and Console
Interface Electronics (CIE).
Excludes Centracom 1.
Console Audio Box (CAB) Included
Dictaphones, Logging Recorders and Recording Excludes all types and models.
E ui ment
Junction Box Included
Microwave Equipment. Will be repaired excluding the Antenna Systems.
Monitor(s) Includes all Motorola certitied monitors connected to computers that
directly interface with or control the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s) and
burned-in tlat panel displays image retention. Monitors not shipped by
Motorola and/or cannot be confirmed by a Motorola factory order
number.
UPS Systems. Excluded from service agreements but may be repaired on an
above contract, time and material basis. All UPS Systems must
be shipped to IDO for repair. Excludes any on-site services.
Excludes all batteries.
lnf'ru.ch'ucture Repuir wirlt Advanced Replurcment
Appwn'ed br hiotni'olu Gntn•uctund Compliance 11-1-06
L,us~ Necreu•ed 11-10-OR
Page 7 of 7
MOTOROLA
Statement of Work
SP -Local Repair with OnSite
1.0 Description of Services
Local Repair with Onsite is a repair service for Motorola and select third party Infrastructure as set forth in the
applicable attached Exhibit(s), all of which are hereby incorporated into this Statement of Work (SOW) by this
reference. Customer's System type determines which exhibit is applicable (i.e. SmartZone system exhibit,
SmartNet system exhibit). Infrastructure may be repaired down to the Component level, as applicable, at the
Motorola Infrastructure Depot Operations (IDO). At Motorola's discretion, select third party Infrastructure may
he sent to the original equipment manufacturer or third party vendor for repair. If Infrastructure is no longer
supported by the original equipment manufacturer or third party vendor, Motorola may replace Infrastructure
with similar Infrastructure, when possible.
The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Terms
and Conditions or other applicable agreement to which it is attached and made a part thereof by this reference.
2.0 Motorola has the following responsibilities:
2. I . Provide repair return authorization numbers when reyuested by Customer.
2.2. Receive malfunctioning Infrastructure from Customer and document its arrival, repair and return.
2.3. Perform the following service on Motorola Infrastructure:
2.3. I . Pertbrm an operational check on the Infrastructure to determine the nature of the problem.
2.3.2. Replace malfunctioning FRU or Components.
2.3.3. Verify that Motorola Infrastructure is returned to Motorola manufactured specifications, as applicable
2.3.4. Perform a Box Unit Test on all serviced Infrastructure.
2.3.5. Perform a System Test on select Infrastructure.
2.4. Provide the following service on select third party Infrastructure:
2.4. I. Perform pre-diagnostic and repair services to confirm Infrastructure malfunction and eliminate
sending Infrastructure with no trouble found (NTF) to third party vendor for repair, when
applicable.
2.4.2. Ship malfunctioning Infrastructure to the original equipment manufacturer or third party vendor
for repair service, when applicable.
2.4.3. Track Infrastructure sent to the original equipment manufacturer or third party vendor for service.
2.4.4. Perform apost-test after repair by Motorola, original equipment manufacturer, or third party
vendor to confirm malfunctioning Infrastructure has been repaired and functions properly in a
Motorola System configuration, when applicable.
2.5. Re-program repaired Infrastructure to original operating parameters based on templates provided by
Customer as required by Section 3.3. If Customer template is not provided or is not reasonably usable, a
standard default template will be used. If IDO determines that the malfunctioning Infrastructure is due to a
Software defect, IDO reserves the right to reload Infrastructure with a similar Software version.
Enhancement Release(s), if needed, are subject to additional charges to be paid by Customer unless the
Customer has a Motorola Software Subscription agreement.
2.6. Properly package repaired Infrastructure.
2J. Ship repaired Infrastructure to the Customer specified address during normal operating hours of Monday
through Friday 7:OOam to 7:OOpm CST, excluding holidays. FRU will be sent two-day air unless
otherwise requested. Motorola will pay for such shipping, unless Customer requests shipments outside of
the above mentioned standard business hours and/or carrier programs, such as NFO (next flight out). In
such cases, Customer will be subject to shipping and handling charges
3.0 Customer has the following responsibilities:
3. I . Contact or instruct Servicer to contact the Motorola System Support Center (SSC) and request a return
authorization number prior to shipping malfunctioning Infrastructure or third party Infrastructure named in
the applicable attached Exhibit.
/nfi~a.ctrurutr-e Repair
Approved by .V/otorolu Conlra~t a~~d Compliance ll/14/05 page l of 2
M~TQROLA
3.1.1. Provide model description, model number, serial number, type of System and Firmware version,
symptom of problem and address of site location for FRU or Infrastructure.
3.1.2. Indicate if Infrastructure or third party Infrastructure being sent in for service was subjected to
physical damage or lightning damage.
3.1.3. Follow Motorola instructions regarding inclusion or removal of Firmware and Software
applications from Infrastructure being sent in for service.
3.1.4. Provide Customer purchase order number to secure payment for any costs described herein.
3.2 Properly package Infrastructw•e and ship the malfunctioning FRU, at Customer's expense and risk of loss
to Motorola. Customer is responsible for properly packaging the Customer malfunctioning Infrasp•ucture
FRU to ensure that the shipped Infrastructure arrives un-damaged and in repairable condition. Clearly print
the return authorization number on the outside of the packaging.
3.3 Maintain templates of Software/applications and Firmware for re-loading of Infrastructure as set forth in
paragraph 2.5.
3.4 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to
provide the Infrastructure Repair services to Customer.
4.0 In addition to any exclusions named in Section 5 of the Service Terms and Conditions or in any other
underlying Agreement to which this SOW is attached, the following items are excluded from Infrastructure
Repair with Advanced Replacement:
I . All Infrastructure over seven (7) years from product cancellation date.
2. Physically damaged Infrastructure.
3. Third party Equipment not shipped by Motorola.
4. Consumahle items including, but not limited to, batteries, connectors, cables, tone/ink cartridges.
5. Test equipment.
6. Racks, furniture and cabinets.
7. Firmware and/or Software upgrades.
lnfrastrucutre Reparr
/l pp~•oved by Mo~orala Caitrac•t and Compliance ! //14/05 page 2 ~ f 2
® ,Moro,4o~A
SmartZone System Inclusions, Exclusions, Exceptions and Notes for Infrastructure Repair
Infrastructure Exhibit
Antenna Systems Excludes all Equipment such as hi-directional amplifiers, multicouplers, combiners,
tower to pre-amplifiers, antennas, cahles, towers, tower lighting, and transmission lines.
Base Station(s) and Repeater(s) Includes: Quantar, Quantro, Digital MSF5000 and MTR2000 ONLY.
Central Electronics Bank(s) Includes Logging Recorder Interface and Network Hub
Channel Bank(s) Includes Premisys and Telco .Excludes Siemens
Comparators) Includes Spectratac, Digitac, and Ast-otac Comparators.
Computer(s) Includes computers (Pentium I, II. III, IV) directly interface with or control the
communications System, including SiteLens and Systemwatch IL Includes keyboards,
mice and trackballs. Excludes laptop computers and all 286, 386, 486 computers.
Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat
panel display image retention.
Console(s) Includes consoles (Centracom II, Centracom Gold Classic, Centracom Gold Elite) as part
of complete communication System -ONLY. Includes headset jacks, dual footswitches,
and gooseneck micro hones. Excludes Centracom I.
Controller(s) -Trunking Includes SmartNet II prime and remote controllers. Excludes SSMT and SCMS
controllers.
Dictaphones and Recording Excludes all types and models.
Equipment
Digital Interface Unit(s) Included
Digital Signaling Modem(s) Included upon modem model availability
Digital Voice Modem(s) Included upon modem model availability
Embassy Switch Includes AEB, AIMI. ZAMBI, AMB
Management Terminals Includes computers (Pentium I, II, III, IV) directly interface with or control the
communications System, including SiteLens and Systemwatch II. Excludes laptop
com uters and all 286, 386, 486 com uters.
MBEX(s) or NOVA Interconnect Included
Microwave Equipment. Excluded from service agreement but may be repaired on an ahove contract, time and
material basis. All Equipment must be shipped to IDO. Excludes any on-site services.
Monitor(s) Includes all monitors connected to computers that directly interface with or control the
communications System. Includes Flat panel displays and touch screen monitors.
Excludes defective or phosphor-bw-ned cathode ray tubes CRT(s) and burned-in flat
panel display image retention.
Moscad Only NFM (Network Fault Management), as part of communication System only.
Standalone MOSCAD and System Control and Data Acquisition (SCADA) must be
c uoted separately. Excludes Fire alarming systems.
Network Fault Management Includes Full Vision. Excludes NMC
Printer(s) Includes rinters that directly interface with the communications System.
RAS(s) Excludes RAS 1 100, 1101 and 1102
Receiver(s) Includes Quantar and MTR2000, ASTRO-TAC Receivers.
Simulcast Distribution Included
Amplifier(s)
Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola System.
Universal Simulcast Controller Included
Interface(s)
UPS Systems. Excluded fi~om service agreements but may be repaired on an above contract, time and
material basis. All UPS Systems must be shipped to IDO for repair. Excludes any on-site
services. Excludes all batteries.
Zone Manager Excludes HP715/33, HP 715/50 servers. Excludes x-terminals NDS 14C and NDS 17C
Zone Controller(s) Includes console terminals. Excludes ALL Sun/IMP hard drives exec t TLN3495A 0820
1 GB drive. Excludes the following SUN/IMP CPUSET's: TLN3278B 0406. TLN3343A
0424 and TLN3278A 018 UU389.
MOTOROLA
SmartNet System Infrastructure Inclusions, Exclusions, Exceptions and Notes for Infrastructure Repair
Exhibit
Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers,
combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting,
and transmission lines
Base Station(s) and Repeater(s) Includes Quantar, Quantro, Digital MSF5000, MTR2000, and Desktrac
L35SUM7000-T Repeaters ONLY. Network Management (Please refer to
the SOW for details) is not available on all stations.
Central Electronics Bank(s) Includes Logging Recorder Interface and Network Hub.
Channel Bank(s) Includes Premisys and Telco. Excludes Siemens
Comparators) Includes S cctratac, Digitac, and Astrotac Comparators.
Computer(s) Includes computers (Pentium I, II, III, IV) directly interface with or control
the communications System, including SiteLens and Systemwatch II.
Includes keyboards, mice and h•ackballs. Excludes laptop computers and all
286, 386, 486 computers. Excludes defective or phosphor-burned cathode ray
tubes CRT(s) and burned-in flat panel display image retention.
Console(s) Includes consoles (Centracom II, Centracom Gold Classic, Centracom Gold
Elite) as part of complete communication System -ONLY. Includes headset
jacks, dual footswitches, and gooseneck microphones. Excludes Centracom I.
Controller - trunking Includes SmartNet II prime and remote controllers. Excludes SSMT and
SCMS controllers.
Dicta hones and Recording Equipment Excludes all ty es and models.
Digital Interface Unit(s) Included
Digital Signaling Modem(s) Included upon modem model availability
Digital Voice Modem(s) Included u on modem model availability
Embassy Switch Includes AEB, AIMI, ZAMBI, AMB
Management Terminals Includes computers (Pentium L II, III, IV) directly interface with or control
the communications System, including SiteLens and Systemwatch II.
Excludes laptop computers and all 286, 386, 486 com users.
MBEX(s) or NOVA Interconnect Included
Microwave Equipment. Excluded from service agreement but may be repaired on an above contract,
time and material basis. All Equipment must be shipped to IDO. Excludes
any on-site services.
Monitor(s) Includes all monitors connected to computers that directly interface with or
control the communications System. Includes flat panel displays and touch
screen monitors. Excludes defective or phosphor-burned cathode ray tubes
CRT(s) and burned-in t7at panel displays image retention.
Moscad Only NFM (Network Fault Management), as part of communication System
only. Standalone MOSCAD and System Control and Data Acquisition
(SCADA) must be uoted separately. Excludes Fire alarming systems.
Network Fault Management Includes Full Vision. Excludes NMC
Printer(s) Includes rinters that directly interface with the communications System.
RAS(s) Excludes RAS 1100, I ] 01 and 1102
Receiver(s) Includes Quantar, MTR2000 and ASTRO-TAC Receivers.
Simulcast Distribution Amplifier(s) Included
Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola
System.
Universal Simulcast Controller Included
Interface(s)
UPS Systems. Excluded from service agreements but may be repaired on an above contract,
time and material basis. All UPS Systems must be shipped to IDO for repair.
Excludes any on-site services. Excludes all batteries.
® MOTOROLA
Broadband Infrastructure Exhibit Inclusions, Exclusions, Exce bons and Notes for Infrastructure Re air
Access Points Includes WLAN, Canopy and Mesh Intelli~*ent access points.
Backhaul Includes Canopy. Excludes all other technologies
Cables, connectors and [esters Excluded
Cameras Excluded, Fixed black & white, color, pan tilt zoom analog, pan tilt zoom IP,
fixed hybrid (IP and Analog) cameras
Cluster Management Modules (CMM) Includes Cano y. Excludes all other technologies
Enchanted Wireless Router Includes WLAN
Mobile Internet Switching
Controller(MISC) Includes WLAN
Mounting Bracket Excluded
Multiplexers Excludes RAD data multiplexers
Network Interface Card Includes WLAN
Network Switches Included
Power Supply Included
Rcllector Hardware Kit Excluded
Software Excluded
Subscriber Modules Includes Cano y. Excludes Mesh PCMCIA cards
Surge Suppressor Excluded
UPS Excluded from service agreements buy may be repaired on an above contract,
time and material basis. All UPS Systems must be shipped to IDO for repair.
Excludes any one-site services. Excludes all batteries.
Vehicle Mounted Modem Includes WLAN
Networking Enablers Excludes Asymmetric DSL Broadband Gateway, Asymmetric Customer
Premise Equipment, Symmetric DSL Broadband Gateway, Symmetric DSL-
CPE's and accessories
Wireless Router AC and DC Input Includes WLAN
M(?TQROLA
Conventional System Infrastructure Exhibit Inclusions, Exclusions, Exceptions and Notes for
Infrastructure Re air
Antenna Systems Excludes all Equipment such as bi-directional amplifiers,
multicouplers, combiners, tower top pre-amplifiers, antennas,
cables, towers, tower lighting, and transmission lines
Base Station(s) and Repeater(s) Quantar, Quantro, Digital MSF5000 and MTR2000 ONLY.
Excludes MICOR and Analog MSF5000
Central Electronics Bank(s) Includes logging recorder interface and network hub.
Channel Bank(s) Includes Premisys and Telco. Excludes Siemens
Comparators) Includes S ectratac, Digitac, and Astrotac.
Computer(s) Includes computers (Pentium I, II, III, IV) directly interface
with or control the communications System, including SiteLens
and Systemwatch II. Includes keyboards, mice and trackballs.
Excludes laptop computers and all 286, 386, 486 computers.
Excludes defective or phosphor-burned cathode ray tubes
CRT(s) and burned-in tlat anel dis lay image retention.
Console(s) Includes consoles (Centracom II, Centracom Gold Classic,
Centracom Gold Elite) as part of complete communication
System -ONLY. Includes headset jacks, dual footswitches, and
gooseneck microphones. Excludes Centracom I. Commandstar
and Commandstar Lite are not included as a conventional
system operator position but can be covered when services are
purchased separately.
Dictaphones and Recordin~~ Equipment Excludes all types and models.
Digital Interface Unit(s) (DIU) Included
Digital Signaling Modem(s) Included upon modem model availability
Embassy Switch Includes AEB, AIMI, ZAMBI, AMB
Microwave Equipment. Excluded from service agreement but may be repaired on an
above contract, time and material basis. All equipment must be
shipped to IDO. Excludes any on-site services.
Monitor(s) Includes all monitors connected to computers that directly
interface with or control the communications System. Includes
t7at panel displays and touch screen monitors. Excludes
defective or phosphor-burned cathode ray tubes CRT(s) and
burned-in tlat panel displays image retention.
Moscad Only NFM (Network Fault Management), as part of
communication System only. Standalone MOSCAD and
System Control and Data Acquisition (SCADA) must be quoted
separately. Excludes Fire alarming systems.
Printer(s) Includes printers that directly interface with the communications
System.
Receiver(s) Includes Quantar , MTR2000 and ASTRO-TAC receivers.
Simulcast Distribution Amplifier(s) Included
Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the
Motorola System.
Universal Simulcast Controller Interface(s) Included
UPS Systems. Excluded from service agreements but may be repaired on an
above contract, time and material basis. All UPS Systems must
be shipped to IDO for repair. Excludes any on-site services.
Excludes all batteries.
MQTOROLA
Data System Infrastructure Exhibit Inclusions, Exclusions, Exceptions and Notes for
Infrastructure Re air
Base Station(s) and Repeater(s) Includes Quantar (DSS3, DBS), Digital MSF5000 (DSS2)
ONLY.
Computer(s) Includes computers (Pentium I, II, III, IV) directly interface
with or control the communications System. Includes
keyboards, mice and trackballs. Excludes laptop computers and
all 286, 386, 486 computers. Excludes defective or phosphor-
burned cathode ray tubes CRT(s) and burned-in tlat panel
display image retention.
Dictaphones and Recording Equipment Excludes all types and models.
Microwave Equipment. Excluded from service agreement but may be repaired on an
above contract, time and material basis. All equipment must be
shipped to IDO. Excludes any on-site services.
Monitor(s) Includes all monitors connected to computers that directly
interface with or control the communications System. Includes
t7at panel displays and touch screen monitors. Excludes
detective or phosphor-burned cathode ray tubes CRT(s) and
burned-in tlat panel displays image retention.
Printer(s) Includes printers that directly interface with the
communications System.
Radio Network Controller Includes One (1) RNC and One (1) RNC Console. Redundant
RNC's must be quoted separately. Excludes RNC 1000,
NCP500, NCP2000, NCP2500 and NCP3000.
Site Data Link Modem(s) Included
UPS Systems. Excluded from service agreements but may be repaired on an
above contract, time and material basis. All UPS Systems must
be shipped to IDO for repair. Excludes any on-site services.
Excludes all batteries.
Wireless Network Gateway Excluded from the prime/remote site or system agreement but
can be covered when services are purchased separately.
MQTQROLA
911 System Infrastructure Exhibit Inclusions, Exclusions, Exceptions and Notes for
Infrastructure Re air
ALI Controller Includes Analog Station Card(s), Caller ID Board(s),
Conference Board(s), DTMF Tone Receiver Board(s), Digital
Station Card(s), E&M Card(s), Ground Loop Start Card(s),
MF Receiver Board(s), 91 l Line Card(s)
ANI Controller Included
Client Computer(s) Includes computers (Pentium I, II, III, IV) directly interface
with or control the communications System, including
SiteLens and Systemwatch II. Includes keyboards, mice and
trackballs. Excludes laptop computers and all 286, 386, 486
computers. Excludes defective or phosphor-burned cathode
ray tubes CRT(s) and burned-in tlat panel display image
retention.
Dictaphones and Recording Equi ment Excludes all types and models.
Hub(s) Included
Line Boosters/Amplifier/Short haul modems Excludes all
Modem(s) Includes TDD Modem. Includes UDS202T, Memotech
Digital, US Robotics Sportster, US Robotics Carrier V.
Everything, UDS 2440, Hayes Accura, Hayes Smartmodem,
BOCA Research Tidalwave. Excludes short haul modems and
Avatex 1200, Practical Peripheral, UDS Fasttalk II
Monitor(s) Includes all monitors connected to computers that directly
interface with or control the communications System.
Excludes defective or phosphor-burned cathode ray tubes
CRT(s) and burned-in tlat panel displays image retention.
Network Switches Included
Printer(s) Includes printers that directly interface with the
communications System.
Power Su plies Includes PDU 120, PDU 288, RPU 48
Ring Generator(s) Included
Routers Included
SEB II /SiteSentry Included
Server(s) -ALI, Data base Includes computers (Pentium I, II, III, IV) directly interface
with or control the communications System, including
SiteLens and Systemwatch II. Includes mice and trackballs.
Excludes laptop computers and all 286, 386, 486 computers.
Excludes defective or phosphor-burned cathode ray tubes
CRT(s) and burned-in tlat panel display image retention.
Excludes Intrados Loc ALI
Telephone(s) Includes up to six (6) administrative phones, and all 91 I and
KEM phones.
Terminals Includes Wyse 370 and Qume VT70.
TDD Detector(s) Includes Keytronics, and U1traTec
UPS Systems. Excluded from service agreements but may be repaired on an
above conU•act, time and material basis. All UPS Systems
must be shipped to IDO for repair. Excludes any on-site
services. Excludes all batteries.
MOTOROLA
Console Only Infrastructure Exhibit Inclusions, Exclusions, Exceptions and Notes for
Infrastructure Re air
Card Cages Included
Central Electronics Bank(s) (CEB) Includes Logging Recorder Interface and Network Hub.
Includes Base Interface Module (BIM), Console Operator
Interface Module (COIM), Operator Interface Module (OMI).
Computer(s) Includes computers (Pentium I, II, III, IV) directly interface
with CEB. Includes keyboards, mice and trackballs. Excludes
laptop computers and all 286, 386, 486 computers. Excludes
defective or phosphor-burned cathode ray tubes CRT(s) and
burned-in flat panel display image retention.
Console(s) Includes consoles (Centracom II, Centracom Gold Classic,
Centracom Gold Elite, Commandstar and Commandstar Lite)
Includes headset jacks, dual footswitches, gooseneck
microphones and Console Interface Electronics (CIE).
Excludes Centracom I.
Dictaphones and Recording Equipment Excludes all types and models.
Microwave Equipment. Excluded from service agreement but may be repaired on an
above contract, time and material basis. All Equipment must be
shi ed to IDO. Excludes any on-site services.
Monitor(s) Includes all monitors connected to computers that directly
interface with the CEB. Includes flat panel displays and touch
screen monitors. Excludes defective or phosphor-burned
cathode ray tubes CRT(s) and burned-in Flat panel displays
image retention.
Site Frequency Standard(s) Includes Netclocks systems
UPS Systems. Excluded from service agreements but may be repaired on an
above contract, time and material basis. All UPS Systems must
be shipped to IDO for repair. Excludes any on-site services.
Excludes all batteries.