HomeMy WebLinkAboutC09-419 Lewan & Associates Agreement
FIRST AMENDMENT TO AGREEMENT BETWEEN EAGLE COUNTY, COLORADO
AND LEWAN & ASSOCIATES, INC.
THIS FIRST AMENDMENT ("Amendment") is made and entered into this I/~1day of
.~ ~ ~ ~ 2009, between Eagle County, by and through its Board of County Commissioners
(hereinafter referred to as "County") and Lewan & Associates, Inc. (hereinafter referred to as
"Consultant").
WHEREAS, County and Consultant entered into a Master Consulting Agreement dated
May 18th, 2009 ("Master Agreement"); and
WHEREAS, Consultant will continue to work for County and County shall continue to
compensate Consultant for services that are properly invoiced for and are completed to the
satisfaction of County; and
WHEREAS, the County is now desirous of additional services and Consultant is willing
to perform the same under the terms and conditions of the Master Agreement and this
Amendment; and
In consideration of the terns and conditions of the Master Agreement and this Amendment, the
sufficiency of which is hereby acknowledged, County and Consultant agree that this Amendment
shall add to those sections of the Master Agreement as follows:
Exhibit A
Exhibit "A", otherwise referred to as Consulting Services in the Master Agreement, shall be
amended to include the document titled "Secure Wireless Implementation" as attached to this
Amendment hereto.
County and Consultant agree that, except as expressly altered, modified and changed in this
Amendment, all terms and provisions of the Master Agreement shall remain in full force and
effect during the modified term, and hereby are ratified and confirmed in all respects as of the
date hereof.
If any conflict exists between the provisions of this Amendment and the Master Agreement, the
provisions of this Amendment shall control.
This Amendment shall be binding on the parties hereto, their heirs, executors, successors, and
assigns.
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~q-~i ~
IN WITNESS WHEREOF, the parties have executed this Amendment on the day and year first
above written.
COUNTY OF EAGLE, STATE OF COLORADO
By and Through its COUNTY MANAGER
By:
Keith Montag, County Man r
LEV
By:
Nan
Titlf
Lewan
Exhibit A
Secure Wireless
Implementation
Consulting Proposal and Statement of Work
By
Lewan Professional Services
Steve Cluff -Sales Consultant
Steven Bub -Consulting Engineer
September 24, 2009
Lewan
Exhibit A
Executive Summary
Eagle County (hereafter referred to as "the customer") has expressed the need to deploy a secure
wireless network within for the County for employee access, as well as partner and guest access.
The need for a secure environment that is at least as secure as their wired network is imperative.
To this end Lewan has been asked to prepare this Statement of Work to assist the customer with
performing the implementation of this infrastructure. Currently, the county is in a "testing" phase
and this statement of work will be to help them create a wireless network with a single wireless
access point, controller, Windows certificate server, as well as an Cisco ACS server for
authentication, and a Cisco Wireless Control System server for monitoring and reporting.
Project Overview
The customer has requested Lewan's Professional Services division assist with the deployment of a
new Cisco Wireless Platform. The customer would like to move to the new Cisco Wireless
platform to enhance their existing connectivity and give them the ability to roam within the
County. Once complete, the customer will have a single access point deployed with a centralized
controller. In addition, they will have security driver by Cisco ACS using 802.1x authentication
integrating into Microsoft Active Directory. Also, a Cisco certificate server will be deployed on the
domain with auto generation of certificates via group policy for user workstations. Additionally,
Cisco WCS will be deployed to allow for the centralized monitoring, reporting and fault resolution
within the County.
Project Scope
NOTE: Any work not specifically outlined in writing in this "Project Scope" will be deemed out of scope and
not covered by the project cost.
1. Lewan Professional Services will assist Eagle County with the installation and configuration of
one (1) 5508 wireless LAN controller.
a. Controller configuration: IP Address, Hostname, SNMP strings, web access, security,
network connectivity, etc.
b. Configure 802.1Q trunks for network access.
c. Configure SSID's associated to existing VLAN's.
d. Creation of additional VLAN's if necessary for Wireless Infrastructure.
e. Configuration of 802.1X (radius) to work with existing Cisco ACS appliance. This
appliance has already been configured to integrate with Microsoft Active Directory.
f. It is Eagle County's desire that the internal wireless infrastructure be configured so
that it uses WPA with radius authentication via Active Directory.
2. Lewan Professional Services will configure Eagle County's one (1) Lightweight Access Point
on the Cisco Wireless LAN Controller.
a. Addition of new wireless AP to controller configuration.
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Lewan
Exhibit A
b. Lewan will test the wireless infrastructure and each SSID by connecting one (1)
wireless laptop for verification and validation of each wireless SSID.
c. Lewan will NOT be configuring network access control lists or firewall settings as part
of this installation.
d. Lewan will NOT be configuring client devices to connect to the wireless infrastructure
as part of this installation.
3. Lewan Professional Services will assist with the configuration and deployment of Cisco the
Wireless Control System software.
a. Lewan PS will configure both monitoring and reporting on the WCS platform
b. A physical server or virtual server will be supplied to use for the WCS software
installation.
4. Lewan Professional Services will assist with the configuration and deployment of certificates
for the customer as part of this installation.
a. Lewan Professional Services will assist the customer with the installation and
deployment of a Microsoft Windows Certificate Authority in their domain.
b. This CA installation will require either a Microsoft Windows certificate server on the
domain or a third party certificate for security purposes.
c. This Certificate Authority will require Microsoft Windows Enterprise Server (for user-
based certificates)
d. Lewan PS will configure the group policy to automatically enroll workstations and
request/import domain certificates.
Deliverables
The deliverables of this engagement are the following:
• The deliverables for this engagement will include complete as-built documentation of all
Lewan PS configured devices.
Customer Responsibilities
• Lewan & Associates requires access to Customer personnel for requirements gathering,
scheduling, project status and materials review.
• All servers and network equipment must have power available, and ready network
connectivity, including appropriate name resolution services.
• Customer is responsible for the backup of all data and verification of those backups (i.e.,
the ability to fully restore and recover data) prior to commencement of this project.
• Provide root/admin-level access to all network devices and servers involved for direct
assistance from Lewan resources
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Lewan
Exhibit A
• Provide necessary hardware for patch installation, typically DVD-ROM and Internet.
• Provide physical access to the systems involved.
• Provide support identifiers for contacting vendor support contracts, and/or provide
someone to control and manage the dialog with the vendor support resources.
• Install all OS, application and database software and patches according to project plan
• NOTE: Lewan will work closely with Customer personnel on all software installations.
• Provide necessary license information/documentation to accomplish installation.
• Provide single point-of-contact for Lewan to coordinate with for this engagement. This
person should have knowledge of the target systems, and the authority or timely access to
the necessary decision-making authority.
• Promptly coordinate and schedule system outages, which are needed for hardware
installation, patch installation, and testing, etc. These events will be scheduled to avoid
project delays, while minimizing user impact.
• Provide adequate work area for Lewan personnel, including electrical power, telephone
access, and either Internet access or analog telephone line for the electronic retrieval of
patches, etc.
Project Costs
We will use the appropriate blend of systems engineers to deliver this engagement. All terms and
conditions in this proposal are valid for 30 days from the date of this proposal, unless extended in
writing by Lewan & Associates.
Fixed cost for LPS consulting services during normal business hours: $9,200
• Billing for this project will take place via monthly progress payments based on percentage
complete (based on calendar month).
Additional notes:
Any work performed outside of the scope of this Statement of Work will be billed at rates
negotiated separately.
Product related to the services in this Statement of Work will be invoiced upon receipt by
Customer.
• Travel is included in the fixed bid price above.
• Any engineering hours performed outside of normal Lewan business hours (Monday through
Friday, 8AM to 5PM) will be billed at the overtime and/or double time rate(s) outlined in
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Lewan
Exhibit A
Customer's Lewan Pricing Agreement. If the Customer has no Lewan Pricing Agreement, double
the hourly rate is used for Sunday and Holiday work and time-and-one-half the hourly rate is
used for other off-hours support.
• This Statement of Work DOES NOT include any formal classroom-based training. Any time spent
training Customer will be billed at a separately negotiated rate or outlined in Customer's Lewan
Pricing Agreement.
Project Timeline
All dates unless agreed upon in advance are subject to change. A minimum of a two-week notice may
be required to schedule resources.
Customer's requested project start date: TBD
Project Management /Personnel
Sales Consultant -Steve Cluff
Consulting Engineer -Steven Bub
Call Center -All calls and requests for paging personnel for service/support should be placed to the
Technical Services Call Center at 888-LEWAN88 (888-539-2688). The call center hours are Monday
through Friday, 8:OOam - S:OOpm (excluding company holidays). A message can be left outside the normal
hours of operation and will be returned the next business day.
Considerations
When working in, maintaining or resolving issues in an existing IT environment, there is always the risk of
data loss due to the failure of equipment or software. Lewan & Associates will do everything feasible to
prevent any loss of data, as well as make effort to avoid system failure or downtime. Lewan & Associates
cannot be held liable or accountable for the loss of data or cost of reconstruction should they occur during
the course of this agreement. We recommend that customers create, verify, and maintain backup copies of
all data prior to services being rendered.
Lewan & Associates is rendering services in an advisory and service capacity. Lewan personnel strictly
adhere to the licensing terms and conditions of all manufacturers' license agreements. Our responsibilities
for installing software and hardware, and for product warranties, are limited to the manufacturer's
specifications and terms.
Technology advances have created an environment where many manufacturers as well as vendors do not
have the opportunity to test every possible combination of hardware and software. Lewan & Associates has
established key vendor relationships with hardware and software vendors to ensure the highest level of
technical support in order to resolve complex issues. Lewan Systems Engineers will utilize all levels of
technical support to ensure that services are performed effectively and efficiently. Our Systems Engineers
will provide ongoing communications with the customer regarding unresolved or complex issues and
additional time that may be required to resolve them.
Lewan & Associates will provide no charge telephone support for services performed by us for (30) days
after the Statement of Work has been completed. This support is limited to problem determination and
resolution related to services directly performed by Lewan and does not include network skills transfer or
application support, unless otherwise defined within the Statement of Work. Request for on-site support will
be provided at block rate with cone-hour minimum, unless otherwise defined within the Statement of Work.
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I..eWaTl
Exhibit A
Statement of Work Changes and / or Additions
Lewan & Associates engineers are required to have a change order for any additional services to be
performed that are not outlined in this Statement of Work. Lewan offers a wide variety of consulting and
engineering services. We will partner with your Company to help you meet every business objective
possible. Please make us aware of any changes and/or additions to this Statement of Work, or your
business needs. All Statement of Work changes and/or additions will be made in writing prior to engineers
performed said services. In an effort to provide you with the most complete solutions, Lewan Engineers will
make Customer aware if any of the following occur:
Engineer(s) find Statement of Work and/or scope changes
Engineer(s) become aware of any "best practices" technical information which Customer should be
informed of (i.e. upgrades, patches, recommended practices)
Upon identification of any of the above scenarios, Customer and Lewan will agree on the course of action.
Lewan & Associates will then proceed to generate a new Statement of Work or a Scope Change Document.
The new services will not be performed until the parties have executed a Scope Change Document or new
Statement of Work.
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