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HomeMy WebLinkAboutC09-181 ISC, Inc.N'm FIRST AMENDMENT TO AGREEMENT BETWEEN EAGLE COUNTY, COLORADO AND ISC, INC. �j THIS FIRST AMENDMENT ( "Amendment') is made and entered into this day of -11A, 2009, between Eagle County, by and through its Board of County Commissioners (hereinafter referred to as "County ") and ISC, INC. (hereinafter referred to as "Consultant'). WHEREAS, County and Consultant entered into a Master Consulting Agreement dated February 4, 2009 ( "Master Agreement'); and WHEREAS, Consultant will continue to work for County and County shall continue to compensate Consultant for services that are properly invoiced for and are completed to the satisfaction of County; and WHEREAS, the County is now desirous of additional services and Consultant is willing to perform the same under the terms and conditions of the Master Agreement and this Amendment; and In consideration of the terms and conditions of the Master Agreement and this Amendment, the sufficiency of which is hereby acknowledged, County and Consultant agree that this Amendment shall add to those sections of the Master Agreement as follows: Exhibit A Exhibit "A ", otherwise referred to as Consulting Services in the Master Agreement, shall be amended to include the document titled "ISC Statement of Work For Eagle County Dial Out Access Code Project " as attached to this Amendment hereto as Exhibit "A -1 ". County and Consultant agree that, except as expressly altered, modified and changed in this Amendment, all terms and provisions of the Master Agreement shall remain in full force and effect during the modified term, and hereby are ratified and confirmed in all respects as of the date hereof. If any conflict exists between the provisions of Exhibit "A -1" and Exhibit "A" of the Master Agreement, the provisions of Exhibit "A -1" shall control. To the extent the terms and conditions of the Master Agreement may conflict with Exhibit "A ", Exhibit "A -1 ", or any future exhibits, the terms and conditions of the Master Agreement shall control. This Amendment shall be binding on the parties hereto, their heirs, executors, successors, and assigns. //REMAINDER OF PAGE INTENTIONALLY LEFT BLANK II IN WITNESS WHEREOF, the parties have executed this Amendment on the day and year first above written. COUNTY OF EAGLE, STATE OF COLORADO By and Through its COUNTY MANAGER Keith Montag, County anager ISC, Inc. I: N Title: C=1' ISC Statement of Work For Eagle County Government Dial Out Access Code Exhibit A -1 May 20, 2009 Exhibit A -1 The following Statement of Work is for an engineering services project that ISC will be performing for Eagle County Government. Eagle County Government has requested ISC's assistance with configuration and testing of their existing VOIP infrastructure. This Statement of Work will cover all tasks and related issues to complete these services for Eagle County Government. As part of this onsite project, ISC will assist Eagle County Government with the following list of tasks: • The ISC engineer will make the necessary configuration changes to allow for a different dial out access key, to accomplish this task, ISC will configure the following: • ISC will change call routing configuration in Cisco Unified Communications Manager • ISC will change all route patterns least cost routing associated to Voicemail Access Presence dialing, and Emergency Responder. • ISC will change H.323 routing configuration in Cisco Voice Gateways • ISC will change Survivable Remote Site Telephony (SRST) configurations • ISC will change Cisco Unity out -dial routing configuration • ISC will change Cisco Emergency Responder routing and dial patterns • ISC will build a new dial code in addition to the one the customer currently has (Concurrent outside access code) • ISC will verify and test the new dial pattern (including E911 and SRST) • ISC will remove configuration of the old outside access code. Implementation Notes To accomplish this task every single route pattern needs to be changed. This includes all least cost routing, all outbound dial from MGCP, all dialing from H323, and dialing from SRST and every sited will need to be verified with a 911 and SRST test call. This will all be configured in parallel with the existing configurations, once it has been tested the old configurations will be removed. Project Assumptions ISC is not responsible for the performance or quality of third -party vendors not brought in by ISC. If these vendors affect the project time line, additional fees might be assessed to Eagle County Government. If the project extends beyond the mutually agreed upon timeline due to delays caused by parties other than ISC, additional charges will be provided to Eagle County Government for acceptance and payment. ISC recommends that Eagle County Government send its associates to in -depth training for that specific platform or application, which is not included in this Statement of Work. IP Communications Statement of Work for Eagle County Government 2 Exhibit A -1 ISC can provide Eagle County Government with a list of several Learning Partners for a particular course in the area if requested. Any changes made by ISC during this project will be documented and submitted to the customer in data form. The Project Schedule will be developed and mutually agreed upon by representatives of ISC and Eagle County Government after contract signing. All Services and meetings, unless otherwise agreed upon by both ISC and Eagle County Government, will be performed during normal business hours (8 A.M. to 5 P.M. Local Time), Monday— Friday. ISC can accommodate requests to work after -hours The pricing component for this Statement of Work is as follows: • A total price of $ 10,893.63 for this project, this includes all services and per diems as described in the Project Scope section of this Statement of Work. • Payment Terms: o Net30 days from completion of installation All services are provided in accordance with this Statement of Work. This proposal and pricing is valid for a period of thirty (30) days from the date on the cover of this Statement of Work. Any changes to the project scope, duration, assumptions, deliverables, pricing, or approach shall be made in writing and mutually agreed to by both Eagle County Government and ISC using a Change Request form. This form will be distributed to all parties during a project kick -off meeting. A change request will include the reason for the requested change, a specific description of the change, and the anticipated impact on the project schedule, deliverables, approach, and pricing. Either party may request a change in scope. ISC will not undertake any changes in scope until the change has been documented, priced, and agreed to by Eagle County Government and ISC. IP Communications Statement of Work for Eagle County Government 3 x JON". Exhibit A -1 As part of the change control process, a determination will be made as to the impact of the change on the project's budget and schedule. All changes, even those that do not alter the original price, will be documented before being implemented. ISC will assign a single point of contact for change orders. Eagle County Government will designate a single point of contact in conjunction with the acceptance of this proposal. Note: If any issues or problems arise, that are beyond the scope of this Statement of Work, this agreement will be modified to reflect additional changes and charges that will be mutually agreed upon by Eagle County Government and ISC. ?roiect Upon receipt of the as- configured documentation, Eagle County Government shall have five (5) business days to review and request changes, if any, and provide written acceptance of the recommendations. In the event that changes are requested, ISC shall review such request, and make the appropriate changes. ISC shall then resubmit the report to Eagle County Government, and it shall be deemed acceptable upon this resubmission. If no changes are specific, then work is deemed accepted upon notice from ISC that the work is complete. Project Cancellation Eagle County Government must notify ISC in writing if they wish to cancel this Statement of Work. If Eagle County Government cancels this Statement of Work, Eagle County Government shall pay ISC for all work performed, deliverables provided, and expenses incurred by ISC on Eagle County Government's behalf including but not limited to: travel and related expenses incurred in the performance of the Statement of Work for ISC, its subcontractors, and its agents. I If onsite ISC personnel is delayed more than one hour per site by those aspects of the engagement that are outside of ISC control (i.e. Telco circuit delays, network non - availability, existing or reuse hardware /cable failures, etc.), or a delay is caused by incorrect information or a lack of information required from Eagle County Government, the delay time may be charged at our normal Time & Materials rate. IP Communications Statement of Work for Eagle County Government 4 Exhibit A -1 Name Company Primary Pager /Cell Email Phone Number Number Matt ISC 888 -525- mhammer @isccorp.net Hammer 8933 Liz Orr ISC 888 -525- lorr @isccorp.net 8933 Brett ISC 888 -525- btkinson@isccorp.net Atkinson 8933 Jake Eagle County 970 -328- Jake.Klearman @eaglecounty.us Klearman 3580 IP Communications Statement of Work for Eagle County Government eaq a x�; Exhibit A -1 Eagle County Government Exhibit A -1 The undersigned agrees that ISC has satisfactorily completed all items in the Statement of Work. All si4ned copies of this Statement of Work shall be deemed originals. Eagle (County Government Dated': Name (print): IP Communications Statement of Work for Eagle County Government 6 TERM SHEET 1) Requested hearing date: 2) For County Manager signature ?: Yes 3) Requesting department: Innovation and Technology 4) Title: First Amendment to Agreement between Eagle County and ISC. Inc. 5) Staff submitting: Scott Lingle 6) Purpose: Technical support and assistance associated with changing external dialing code at all County locations from a 9 to # in order to mitigate ongoing issues throughout County associated with accidental 911 calls. 7) Schedule: June 2009. 8) Financial considerations: • $10,893.63 fixed cost agreement. • Fully budgeted under VoIP Project budget. Estimated 40 to 60 hours of effort, yields effective fully loaded rate between $180 to $270 per hour. • This agreement was single sourced with ISC due vendor's intimate knowledge working with Eagle County telecommunications environment. • While ISC's hourly rate is on the high side, it is competitive with other vendors in this market space. ISC's experience with Eagle County gives them a significant advantage concerning number of hours this effort will take, as well as confidence that their personnel are adequately skilled to fulfill this agreement competently and comprehensively. Downside risks associated with this project going badly do not warrant involving an unproven vendor. 9) Other: While this may seem a trivial change, it is actually rather complicated in practice. Involves updating and testing changes at 15 office locations involving about 300+ routing plans. Needs to be done quickly, precisely, and without business disruption. ISC is the only organization that I presently have the confidence in to achieve all. ' - CrEI' -` JUN 2 2009 'Ci,� �L1 APPRO s-T0 FORM % _ - L/ EAGLE COUNTY ATTORNEY By: /� Eagle County Attorney's Office TTORNEY By: gag le 6ounty CommiselORN, floe