HomeMy WebLinkAboutC08-004SERVICE AGREEMENT BETWEEN EAGLE COUNTY, COLORADO AND GRANICUS, INC. THIS AGREEMENT, dated January, 2008 is between GRANICUS, INC., a California Corporation ("Granicus") and Eagle County, Colorado ("County"). WHEREAS, Granicus, Inc. has developed a streaming media solution and Media Management Software that specializes in Internet Broadcasting. WHEREAS, County desires to (i) purchase -the Granicus Solution which will facilitate streaming and distribution of live and archived video and audio content, (ii) engage Granicus, Inc. to integrate its Media Management Software onto the County's existing website, and (iii) contract with Granicus, Inc. to administer the Streaming Solution through a Managed Services. solution. NOW, THEREFORE, in consideration of the foregoing and the mutual agreements, covenants, representations and warranties herein contained, the parties hereto agree as follows: SCOPE OF WORK 1.1 Granicus Inc. will facilitate streaming and distribution of live and archived video and audio content, integrate its Media Management Software into County's existing website and administer the Streaming Solution through a Managed Services Solution, as more fully described in Granicus, Inc.'s proposal, attached hereto as Exhibit "B" and incorporated herein by this reference. 1.2 Installation of Granicus Solution. (a) Granicus, Inc. shall have the following obligations in connection with the installation of the Granicus Solution: (i) install, set-up and test the Granicus Solution, including, if necessary, installing the computers, and loading any necessary software; (ii) conduct one initial "train the trainer" training session, using a combination of written procedures (in English) and hands-on training, on the use of the Granicus Solution; and (b) The County shall have the following obligations in connection with the installation of the Granicus Solution: (i) provide physical space at the site locations that is appropriate and sufficient for the Granicus Solution, including a controlled access .area for the computers and associated hardware, equipment and accessories; and (ii) Compensate all costs related to the installation and deployment of the Granicus solution as described in the Proposal. Charges and fees for Granicus, Granicus, Inc. software, hardware and professional installation services will be timely made upon receipt of a proper and accurate invoice prepared by Granicus, Inc. The invoice shall include a description of service performed and software/hardware provided. Upon request, Granicus, Inc. shall provide County will such other supporting information as County may request. Version 3.9 (iii) County will not withhold any taxes from monies paid to the Consultant hereunder and Granicus, Inc. agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement (iv) Compensate all Managed Services payments as described in Section 5.2. 1.3 Site Pre aration. (a) The County shall provide such materials as may reasonably be necessary to post warnings and other disclaimers at appropriate intervals around the various site locations within the County venue where live audio and video streaming will take place. (b) The County shall be responsible for maintaining such warnings and disclaimers and for ensuring that patrons are fully informed regarding the locations and times when such audio and video streaming will occur. 1.4 Maintenance of Equipment. (a) For three (3) years after the date of this Agreement, Granicus, Inc. shall repair or replace any Equipment, provided directly from Granicus, Inc. that fails to function properly due to equipment malfunction or normal wear and tear.. Granicus, Inc. shall not be responsible, however, for any such failure that is due to other causes, such as power surge, fire, flood or other casualty, accident, vandalism, misuse or abuse, alteration of the Equipment or failure of the County to maintain a proper environment or otherwise properly care for the Equipment. (b) Granicus, Inc. has the technology in place to continually monitor all equipment and should any malfunction appear Granicus, Inc. shall immediately notify the County. Granicus, Inc. shall respond to requests to repair or replace any non-functioning Equipment, provided directly from Granicus, within twenty-four (24) hours from the time that notice is received, and the County shall grant Granicus, Inc. or its Representative's access to the Equipment for this purpose at reasonable times. Granicus, Inc. will keep the County informed regarding the time frame and progress of the repairs or replacements. (c) Granicus, Inc. offers continuous customer support and is dedicated to ensuring that the County is completely satisfied with Granicus products and services. Granicus staff is available to the County twenty-four (24) hours a day, three-hundred and sixty-five (365) days a year, via the customer support lines. All support numbers are listed on the bottom of this Agreement. USE OF MEDIA MANAGEMENT SOFTWARE. 2.1 Use. Granicus, Inc. agrees to provide County with a Revocable, non-transferable and non-exclusive account to access the Media Management Software; and grants County a Revocable, non-sublicensable, non-transferable and non-exclusive right to use the Media Management Software. The Media Management Software is proprietary to Granicus, Inc., and protected by intellectual property laws and international intellectual property treaties. County's 2 Version 3.9 access to, and use of the Media Management Software is licensed and not sold. County will be responsible for any applicable costs and taxes associated with County's use of the Services, or use of the Services through County's account. 3. CONTENT PROVIDED TO GRANICUS. INC. 3.1 Responsibility for Content. The County shall have sole control and responsibility over the determination of which data and information shall be included in the Content that is to be transmitted, including, if applicable, the determination of which cameras and microphones shall be operational at any particular time and at any particular location. The County shall not provide to Granicus, Inc., or permit to be provided to Granicus, Inc., any Content that (a) infringes or violates any third parties' Intellectual Property Rights, rights of publicity or rights of privacy, (b) contains any defamatory material, or (c) violates any federal, state, local or foreign laws, regulations or statutes. 4. OWNERSHIP; INTELLECTUAL PROPERTY RIGHTS & SECURITY. 4.1 Content Ownership. The County shall own all right, title and interest in and to all Content on a worldwide basis, including, without limitation, all Intellectual Property Rights relating thereto, (i) with respect to Content captured by cameras or microphones at the venue, at the time such Content is so captured and prior to the time it is transmitted to the computer at the venue and (ii) with respect to all other Content, at the time such Content is transmitted or otherwise provided to Granicus, Inc. pursuant to this Agreement. To the extent that any such Content is protectable by copyright, such Content shall be deemed to be "works made for hire" under the copyright laws of the United States. 4.2 Trademark Ownership and License. (a) The County shall retain all right, title and interest in and to its Trademarks, including any goodwill associated therewith, subject to the limited license granted to Granicus, Inc. pursuant to Section 4.2 hereof. (b) Granicus, Inc. shall retain all right, title and interest in and to the Granicus, Inc. Trademarks, including any goodwill associated therewith, subject to the limited license granted to the County pursuant to Section 4.2 hereof. (c) Each party grants to the other anon-exclusive, non-transferable (other than as provided in Section 6.1 hereof), limited license to use the other party's Trademarks as is reasonably necessary to perform its obligations under this Agreement, provided that any promotional materials containing the other party's trademarks shall be subject to the prior written approval of such other party, which approval shall not be unreasonably withheld. (d) Neither party shall use the other party's Trademarks in a manner that disparages the other party or its products or services, or portrays the other party or its products or services in a false, competitively adverse or poor light. Each party shall comply with the other party's requests as to the use of the other party's Trademarks and shall avoid any action that diminishes the value of such Trademarks. 4.3 Securi,~ of Data. Granicus, Inc. will take commercially reasonable efforts to protect and control access to County Content. However, Granicus, Inc. makes no guarantee and assumes no liability for the security of any of County Content or other data provided to Granicus, Version 3.9 Inc., including any of County Content or data placed on any servers including "secure servers." County will be responsible for the creation and protection of username and password. In no event shall Granicus, Inc. be liable for any direct, indirect or other damages arising out of any breach of security or otherwise. 5. MANAGED SERVICES FEES 5.1 Terms of Agreement (a) Granicus, Inc. agrees to provide the County the hosting, storage, and bandwidth necessary for the County to broadcast its Content to the Internet for at least three (3) years in accordance with the Granicus Managed Services defined in the Proposal. (b) The County agrees to purchase hosting, storage, and bandwidth necessary for the County to broadcast its Content to the Internet for at least one (1) year in accordance with the Granicus Managed Services defined in the Proposal. 5.2 Payment of Maintenance Fees (a) Upon execution of this Agreement, the County agrees to pay Granicus, Inc. the first month's Managed Service Fees. (b) Thereafter, Client agrees to timely pay the monthly Managed Service Fee, satisfactorily performed, to Granicus, Inc., on a quarterly basis, upon receipt of a proper and accurate invoice from Granicus, Inc. concerning the outstanding Managed Service Fees. County will not withhold any taxes from monies paid to Granicus, Inc. hereunder and Granicus, Inc. agrees to be solely responsible for the accurate reporting and payment of any taxes related to payments made pursuant to the terms of this Agreement 5.3 Cancellation of Managed Service Plan (a) In the event of a cancellation of Managed Services by County within twelve (12) months of the "Live" date, the County will be responsible for paying the amount due for the remainder of the first year. (b) Cancellation of the County's Managed Services will also result in the immediate termination of the County's Media Management Software license as described in Section 2.1. 6. CONFIDENTIAL INFORMATION & OWNERSHIP. 6.1 Disclosure. Except to the extent necessary as contemplated by this Agreement or as required by the Colorado Open Records Act, each party agrees not to disclose any Confidential Information to any person and agrees to use its best efforts to prevent inadvertent disclosure of any Confidential Information to any person. Without limiting the generality of the preceding sentence, each party agrees to treat the Confidential Information of the other party with at least the degree of care that such party treats similar information of its own. Each party may disclose such Confidential Information to a court or other governmental authority to the extent that such disclosure is required by governmental order or by law; provided that the receiving party shall (i) notify the disclosing party in writing of such required disclosure as soon as reasonably possible 4 Version 3.9 prior to such disclosure, specifying in detail the reasons why such disclosure is required, (ii) use its commercially reasonable efforts at its expense to cause such disclosed Confidential Information to be treated by such governmental authority as trade secrets and as confidential, and (iii) use its commercially reasonable efforts at its expense to obtain such other protective orders and protections with respect thereto as the disclosing party may reasonably request. 6.2 Use. Each party agrees not to use any Confidential Information for any purpose whatsoever except to the extent necessary as contemplated by this Agreement. Each party agrees not to disclose the Confidential Information to any of its Representatives except those who are required to have the Confidential Information in connection with such purpose and then only if such Representative is either subject to a written confidentiality agreement that would cover the confidential treatment of the Confidential Information or otherwise subject to fiduciary obligations of confidentiality that would cover the confidential treatment of the Confidential Information. 6.3 Termination of Confidentiality Obli atg ions. The obligations of this Section 6 shall terminate with respect to any particular portion of the Confidential Information when receiving party can prove by appropriate documentation that such Confidential Information (a) was previously known to the receiving party as shown by the receiving party's files at the time of disclosure thereof, (b) was already in the public domain at the time of the disclosure thereof, or (c) entered the public domain through no action of the receiving party subsequent to the time of the disclosure thereof. 7. LIMITATION OF LIABILITY. 7.1 Limitation of Liability. EXCEPT AS SPECIFICALLY PROVIDED HEREIN BY ARTICLE 11, NEITHER PARTY BE LIABLE FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, REGARDLESS OF WHETHER THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 8. TERM AND TERMINATION. 8.1 Term. The term of this Agreement shall commence on the date hereof and shall continue in full force and effect for one (1) year after the date hereof. This Agreement shall automatically renew for additional three (3) terms of one (1) year each, unless either party notifes the other in writing at least thirty (30) days prior to such automatic renewal that it does not wish to renew this Agreement. 8.2 Termination. County may terminate this Agreement at any time and for any reason or no reason upon written notice to Granicus, Inc. specifying the date of termination, which date shall be not less than ten (10) days from the date of the notice. This Agreement may be terminated, in whole or in part, pursuant to the following terms and conditions. (a) by mutual written consent of the parties hereto; (b) by either party if there has been a material default or breach on the part of the other party in any of its representations, warranties, covenants or obligations contained in this Agreement and such default or breach is not cured within ninety (90) days following written notice from the non-breaching party; Version 3.9 8.3 Obligations Upon Termination. Upon any termination of this Agreement, the following shall apply: (a) The parties shall remain responsible for any payments that have become due and owing as ofxhe effective date of termination. (b) The provisions of Articles 6 and 7 hereof (together with all other provisions that reasonably may be interpreted as surviving termination of this Agreement) shall survive termination of this Agreement and continue in full force and effect. (c) Except as provided in Article 8 and Article 11 hereof, no party shall have any liability upon any termination of this Agreement. MISCELLANEOUS. 9.1 Assignment; Successors and Assigns. Neither this Agreement nor any rights or obligations herein may be assigned by either party, by operation of law or otherwise, without the written consent of the other party; provided, however, that, without the consent of the County, Granicus, Inc. may assign this Agreement in connection with a merger, consolidation, assignment, sale or other disposition of substantially all of the assets or business relating to the portion of the Granicus, Inc.' operations that is the subject of this Agreement. This Agreement shall be binding on and inure to the benefit of the parties hereto and their heirs, legal representatives, successors and permitted assigns. 9.2 Amendment and Waiver. This Agreement may be amended, modified, waived or canceled only in writing signed by each of the parties hereto or, in the case of a waiver, by the party waiving compliance. No failure or delay by either party in exercising any right or remedy under this Agreement shall waive any provision of this Agreement nor shall any single or partial exercise by either party of any right or remedy under this Agreement preclude either of them from otherwise or further exercising these rights or remedies or any other rights or remedies granted by any law or any other document. 9.3 Governing Law. The laws of the State of Colorado shall govern the validity, construction, and performance of this Agreement, without regard to the conflict of laws provisions of any jurisdictions. Jurisdiction and venue for any suit, right or cause of action arising under, or in connection with this Agreement shall be exclusive in Eagle County, Colorado. 9.4 Construction. Wherever possible, each provision of this Agreement shall be interpreted so that it is valid under applicable law. If any provision of this Agreement is to any extent invalid under applicable law in any jurisdiction, that provision shall still be effective to the extent it remains valid. The remainder of this Agreement also shall continue to be valid, and the entire Agreement shall continue to be valid in other jurisdictions. 9.5 Counterparts. This Agreement may be executed in two or more counterparts, each of which shall constitute an original, but all of which, when taken together, shall constitute one and the same instrument. 9.6 Entire Agreement. This Agreement supersedes all previous and contemporaneous oral negotiations, commitments, writing, and understandings among the parties hereto concerning the matters in this Agreement. 6 Version 3.9 9.7 Notices. All notices and other communications required or permitted under this Agreement must be in writing and must be hand delivered or sent by registered first-class mail, postage prepaid or by overnight courier service. Such notices or other communications shall be effective upon receipt if hand delivered, and ten (10) business days after mailing (or, for overnight courier, the number indicated in the mailing instructions) if sent, in the case of the County, to the address set forth below and, in the case of Granicus, Inc., to its principal executive offices to the attention of the Chief Executive Officer, or at such other address for a party as may be specified by like notice. 9.8 County and Granicus, Inc. agree that this Agreement may be enforced for specific performance, injunctive, or other appropriate relief, including damages, as may be available according to the laws and statutes of the State of Colorado. It is specifically understood that by executing this Agreement, both County and the Granicus, Inc. commit themselves to perform pursuant to these terms contained herein. In the event that an action is brought to enforce this Agreement, the prevailing party shall be entitled for the recovery of its costs and fees, including reasonable attorney's fees. 9.9 Granicus, Inc. warrants and represents that all materials furnished by Granicus, Inc. shall not infringe upon or violate any United States patent, copyright, trademark or trade secret of any third party. Granicus, Inc., at its expense, shall indemnify County and hold County harmless from any liability or expense (including reasonable attorneys' fees) arising from any claim(s) or other proceeding(s) based on a claim that any materials provided by Granicus, Inc. infringes upon or violates any United States patent, copyright, trademark or trade secret of any third party. Granicus, Inc. shall pay for all damages awarded against County and all County's reasonable expenses, including reasonable attorneys' fees, in any action or the settlement of any such claim. 9.10 Within the limits allowed by law, Granicus, Inc. shall indemnify County for, and hold and defend the County and its officials, boards, officers, principals and employees harmless from, all costs, claims and expenses, including reasonable attorney's fees, arising from claims of any. nature whatsoever made by any person in connection with the acts or omissions of, or presentations by, the Granicus, Inc. in the performance of this Agreement. This indemnification shall not apply to claims by third parties against the County to the extent that the County is liable to such third party for such claim without regard to the involvement of Granicus, Inc. 10. BUDGETING AND APPROPRIATION. 10.1 Funds equal to or in excess of the contract amount will be budgeted and appropriated for any project or services described in any Agreement entered into hereunder. Notwithstanding anything to the contrary contained in this AGREEMENT or any statement of work entered into hereunder, no charges shall be made to CLIENT, nor shall any payment be made to Granicus, Inc. in excess of the amount agreed upon for any work done without the express written approval of Eagle County, in accordance with a budget adopted by the Board of County Commissioners and in accordance with the provisions of the Colorado Revised Statutes. The parties recognize that CLIENT is a governmental entity and that all financial obligations beyond a current fiscal year or subject to funds being budgeted and appropriated. 11. PROVISION MANDATED BY COLORADO REVISED STATUTES §8-17.5-102; PROHIBITIONS ON PUBLIC CONTRACTS FOR SERVICES. 7 Version 3.9 11.1 Granicus, Inc. shall not knowingly employ or contract with an illegal alien to perform work under this agreement; or enter into a contract with a subcontractor that fails to certify to the contractor that the subcontractor shall not knowingly employ or contract with an illegal alien to perform work under this agreement. 11.2 Granicus, Inc. shall confirm or attempt to confirm through participation in the Basic Pilot Verification program, as administered by the United States Department of Homeland Security, that Granicus, lnc. does not employ any illegal aliens. If Granicus, Inc. is not accepted into the Basic Pilot Verification Program prior to entering into this Agreement, Granicus, Inc. shall apply to participate in the Program every three months until the contractor is accepted or the services provided under this Agreement have been completed, whichever is earlier. Information on applying for the Basic Pilot Verification Program can be found at: https://www.vis- dhs.com\em l~o,~erregistration 11.3 Granicus, Inc. shall not use the Basic Pilot Verification Program procedures to undertake pre-employment screening of job applicants while services under this Agreement are being performed. 11.4 If Granicus, Inc. obtains actual knowledge that a Subcontractor performing work under the public contract for services knowingly employs or contracts with an illegal alien, Granicus, Inc. shall be required to: a) Notify the Subcontractor and the County within three days that Granicus, Inc. has actual knowledge that the Subcontractor is employing or contracting with an illegal alien; and b) Terminate the Subcontract with the Subcontractor if within three days of receiving the notice required pursuant to subparagraph (i) of the paragraph (d) the Subcontractor does not stop employing or contracting with the illegal alien; except that Granicus, Inc. shall not terminate the contract with the Subcontractor if during such three days the Subcontractor provides information to establish that the Subcontractor has not knowingly employed or contracted with an illegal alien. 11.5 Granicus, Inc. shall comply with any reasonable request by the Department of Labor and Employment made in the course of an investigation that the department is undertaking pursuant to its authority. 11.6 If Granicus, Inc. violates these prohibitions; the County may terminate the contract for a breach of the contract. If the contract is terminated specifically for breach of this prohibition on public contracts for services provision, Granicus, Inc. shall be liable to the County for actual damages and for consequential damages, as provided by Colorado law. 12. DEFINITIONS. In addition to the capitalized terms otherwise defined herein, the following additional capitalized terms shall have the meanings set forth below, unless the context clearly otherwise requires: 12..1 "Confidential Information" shall mean all business, technical and other information (including without limitation, all product, services, financial, marketing, engineering, research and development information, product specifications, technical data, data sheets, 8 Version 3.9 programs, software, inventions, processes, know-how, chip designs, mask works, designs, drawings and any other documentation), disclosed from time to time by the disclosing party to the receiving party, directly or indirectly in any manner whatsoever (including without limitation, in writing, orally, electronically, in all types of disks, diskettes, computer memory or storage or other media, or by drawings or inspection of physical items, and whether or not modified or merged into other materials); provided, however, that the term "Confidential Information" shall not include the Content that is intended to be published on the Website. 12.2 "Content" shall mean any and all, documents, graphics, video, audio, images, sounds and other content that is streamed or otherwise transmitted or provided by, or on behalf of, the County to Granicus, Inc. 12.3 "Granicus Solution" shall mean the product specified in County's proposal henceforth identified as Proposal hereto. 12.4 "Equi ment" shall mean the hardware components of the Granicus Solution. 12.5 "The Proposal" shall mean the document which specifies the Products or Services the County chooses. to utilize from Granicus, Inc. 12.6 "Media Management Software" shall mean all software included with the Granicus Solution including but not limited to the web application used to administer streaming media. 12.7 "Intellectual Property Rights" shall mean all right, title and interest in and to any and all intellectual property rights throughout the world, including, without limitation, any and all patents, patent applications, copyrights, copyright applications, moral rights, trademarks, trade secret rights, rights to know-how, inventions and algorithms, and any and all similar or equivalent rights throughout the world. 12.8 "Losses" shall mean. demands, claims, complaints, actions or causes of action, suits, proceedings, investigations, arbitrations, assessments, fines, penalties, judgments, losses, damages (including diminution in value), liabilities, obligations, and any costs and expenses, including without limitation interest, penalties, investigative costs and reasonable attorneys' fees. 12.9 "Representatives" shall mean the officers, directors, employees, agents, attorneys, accountants, financial advisors and other representatives of a party. 12.10 "Trademarks" shall mean, with respect to each party to this Agreement, all trademarks, trade names and logos of such party listed on Exhibit "A" attached hereto and any other trademarks, trade names and logos that such party may specify in writing to the other party from time to time. 12.11 "County Website" shall mean, collectively, the web site of any Granicus, Inc. County that is hosted by Granicus, Inc. 12.12 "Managed Services" shall mean monthly fees paid to Granicus, Inc. by County for bandwidth usage associated with live and archived Internet streaming, data storage, and Granicus Solution maintenance and monitoring. 12.13 "Live" shall mean the time at which "Managed Services" are activated and monthly billing begins. 9 Version 3.9 12.14 "Revocable" shall mean that County's right to use or access the media management software shall be annulled because County has either discontinued their use of a Granicus Managed Services program, failed to pay any Granicus fees for more than 30 days, or breached the terms of this Agreement. 10 Version 3.9 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written. GRANICUS, INC. By: Thomas A. Spengler Its: Chief Executive Officer Address: 568 Howard St., Suite 300 San Francisco, CA 94105 EAGLE COUNTY, STATE OF COLORADO, By and through its Board of County Address: P.O. Box 850 500 Broadway Eagle, Colorado 81631-850 Date: 1' $• d~ 11 Version 3.9 ~ ~ Granicus, Inc. Support Information Address: Granicus, Inc. 568 Howard Street, Suite 300 San Francisco, CA 94105 Phone: Direct (8:OOam to 6:OOpm Pacific time): 415-357-3618 Toll Free (8:OOam to 6:OOpm Pacific time): 877-889-5495 On-call Technical Support (available 24 hours, 7 days a week): 415-637-0520 Fax: 415-618-0201 Web: Site: www.granicus.com Email: s~port(a~granicus.com 12 Version 3.9 EXHIBIT A Granicus Registered Trademarks granicus~ Granicus logo as a mark Granicus Trademark Names TM OutCastTM MediaManagerTM MediaVaultTM StreamReplicatorTM MobileEncoderTM MinutesMakerTM County Trademarks 13 Version 3.9 EXHIBIT B a l _>; zzo~~ To : County' of Eagle Justin Finestoue Conm-tsnieations Director Via email Justut. I would like to thank you for taking the next step ui imProcsug public access and meehug efficiency. Together. tre can make slue you haae the solution that meees your organizatirn~'s specific seeds. We tools forn-ard to assessing tthere you are at today. shoudug you tvhae is possible and determining where you would like to go with respect to public access and public meeting management. L~ltunately, it is our goal to budge the gap 6ettreen where you are at toda~• and tthere you would like to go nnth our sofhiare. professional services and infrastaticture. - The follonvig proposal represents a guarantee. Then you recei5 ~ a proposal from Gramcus. ti-e promise to perfoma enough due diligence such that tte n'ill defer your solution Oil-time. on budget and With no suilmses Veit' kwd Regards., Michael osuna South Central Regional Director Gramcus, Inc. 14 Version 3.9 Proposed Solntion Piscine _ Softrra~ a Modules ~ edtaN~aager - _ - - - _ _ _ S~ 500 00~ --_ _ ._ ~. vledsal~~aager Entegmse Access S'.2{0.00{ _. _.. 4 -- . _ _ Outcast Eacorier {l License } ~;0 ,_ _ Sales Tas 0 o.bi _50 00• ~~, . _~- _ _ _ _ , - - SoftRare Subtotal _ ~ __. _ S'.200.OOj Professional Ser~~e_es Softtmare Ii~.sstallatian azsd Configru~bon gg__. ________._v_..._~__.___. _______ _- __-~._____r____-_____-_-~__~_._ On-Sate Training (1 Day } _ . ___..__ ! 52>OOO.Od one'6t eb Traming_(2 Hours } _ _ __ __ _ . __5300.Ot~ _ ____, ~- -- ((1) - Doctt T late_ _ __ _ _ _ _ ____-- .. ________ __ ~ ._~P~ _ _ _ __ . _ ____ . _ Y 567~.Ot~ - ._ I{l}-Pla~erT late__-_-- ____. .__._._ ._ ~. - - -- _. _ _ _. _ ' 567 0~ _. _- (~-~'tet~~Tent~late_ ___.-- 567~OG! Sales Tar 0 ?roe SO.OtN _;. Professional Se~l3ees Subtotal: ~ . -S5,2d'.50! 15 Version 3.9 PI'ot)osed SolnNon Prici Hardnare C'ompoaeuts (]t~~c he prooided b~• Conut<~M ~(_1 j -_Ospt'ey ?30 `'ideo Capture C_'ard ~.~50.00r Sales Tali 0 °.~a 50.00? ;. _.-._-.__ __ _._ ___ __ Hat dn-at•e 5abtotali SdG0.00~ _-- -----, ! _ __ _ _ _ ____._S~PP~ , ~.._' _ _ _ . _ S25.00~ __- o,~ Total Sales Iaa ; 0 0 _ - 50.00 (-TOral L'p-Front :Softn-are, Professional Services ~ Hardicare 512,922.~i1 ~ Total ~iontltb~ 3lanaged Set ices; 51.013.03 This Proposal:tiag generatedUa 11J<ichael Osmta of Granicus. Inc. on 11251200? and it e.~ptres on :+i25f2008. Pixce e7Yad d~lCfrd19Y17"@ ))1/Jd2~ m'¢ sirbjee•t to e1laFag¢ after DG dens 1e~ittoaet prtor• ~rotte¢. `Additio~in! srrPcs ircr rrrcrt• etpp,'t degeno'it-g orr 1©am orgntai=titPeoyF's inr status emd tFa¢ im.' tmrs reyiic~rre to zbta~ state., cotnadt~ errad •or nitnafrtpr7in•. 16 Version 3.9 Graaicas lliedi.'ALwaaerT`i Softtrtn-e Granictts dlediaivlanager~ consists of a Get of :seb-based soffit-ace tools de>ngned to efficientl:• organize and manage your public meeting and non-meeting courant These tool:. put the control of :t~eb publishing, public meeting ::rork#loty and ;} -rein reporting utto the hands ofnon-techtticai users. Public Site: our sohition includes setertl gages for 4rour Internet users to access on-demand media and fire broadcasts. Users ~ ill use these pre-built pages to search out specific fi~otage. aad,tuitp to specific events te~ithui your audia~Eideo archite. The C~raitictis solution also allows for a lev:sord search based oa aU of the index points associated uzW the complete libcar- of video arcltires related to the Cotuuv. This fuactionahn substantially increases the coatenience of access to and use of meeting arclvtes. Arotuid these core pages you can instantl:• control riser access usvag a regiGtiatioa and log is system :ill public t~;eb pages are seanilessl}• wtegrated into your current r.ebsite. so that the look and feel of your site remains consistent Protected Admiuisn•arion Site: As a client of Granicus.:•ou twill have access to a :reb based administrative site that :till allow you to create and manage archives. schedule and index live erentG. link doctunenr: and n», tires of meeting to the :ideo.:-iety real time u=.age reporting, and configure content distribtition.l'ou mill also leave access to a series of tYdeo editing tools that can be used to enhance voter ou-demand content once it has been broadcasted or encoded. i-iedia Aegnisition tools give you the ability to add audio and tided content to your content libratE• f'roin a variety of sources- Lttilizittg the Gramcus outeastT"i encoder, tit*e etentG can be simultaneousld• broadcast and archived to the lil• Basil ~~ and directly throug}a the five event manager. Ihuing a broadcast you c<ut add times stamped data- such as agenda item indices or slides. alloying ~•ou to seats rich multiaaedta presentations, i ou are also gat ea a sinigle media impost tool twat can Lie used to import any pre-encoded content fiom your desktop into your archite listiii~. Futallt•. the Cnarucus Chitcast'~ encoder.:vluch is included with y~IediahlauagerTM -Basic, can be used to eitcocte vrnir analog -.-ideo b}'replacing the live signal oath that of a standard tides playback device such as a standard ~'CR or D'4'D player. In this scenario, the same capture tools for managing a line broadcast can be used to make yotu t•21ued offlme content avaiL~ble online. Cnanictts also offers in house fcom encodutg from tiZiS or D`Zl as part of our lsrofessional sei~ices. Automatic Live E~•ent Scheduler and Archive Publishing -Live event:. such as Countb• 5ttpertYSOrs naeetaitgs. c.~n Ue easily scheduled to be utoth broadcast lire and archit•e through the C;Tanicus Lire Event Itianager. 3~;• tttihzing this tool. the Count; :rill not require staff time or technical .assist•utce to start. Stop ar archit•e their li-: a e:•evts.:~rclu:•es are autoittaacally transferred from the CTrauictis Chttt:astT~ encoder to the Cxranicus IvlediaCeaterT~ sad atttoiataticalty pubhshedthe r.•eb site of Countr•. These feattues substantiall}° detxease the need for stafl'tiiite to manage content creation and publisluitg to the n<eb site of Counh•. 17 Version 3.9 1liedia Clip Adnrinishatior- protides clients the tools to create, edit, delete. uidex. trim and merge digstal :•ideo clips. Duce the media is 1n the archive library you eaa utilize mdexisig tools that allo::- you to set multiple •'TUmp To'• points into the cadeo. pro*.7diug sour end user the abihr• to easily sia:•igate votu streaming content. Variotis outer edsting and orgaiuzational tools allo:c you to auodifvyour archives and add to the searcllDable l~leta data associated n7th each arclu~,•e. 14leeting Agenda Parser allo:a-s the C'ounty~ to index its +.-ideo archives based on agenda item titles. bye automatically, pulling the agenda item titles and desrnptioas from the agenda of the Cotmty and loading them into the Crrititicus IVledial4ianarerT"i. These agenda item titles are than loaded uito the h:~e event manager, :chick allov,•s }•ou to uideA },our .•ideo is real time by sitiiph clicking on an agenda item title and prer>sing eater ashen the council or board begans discussing that issue. Other solutions, if the,; offer iiidevng• force ,,•ou to manuallc rety~ae anel load fire teat for each agenda item. The Agenda Pager feanire asstares quaht5° iadexiar sad substantiall?; decreases the staff tune seed to create indices Seac•chable Iadeaes -Audio sad Video arcluces. echich are cietii~atale o:•er the Internet, can be easily, indexed ::•itll multiple jump poinrs throucli the C:rasiicus Aledia.~Lauager~ soth~,are. These iudeses allo:c users to,~ump duectfly to the speca~ic point m the audio :•ideo arcliii,~e of the County, The Granicus solution also allows for a keys :cord search based oa all of the immdek mints associated r:7th the complete lilnaiy of :•ideo arcln:-es of the Coua~; .For example a ke},:cord search on "~1`ater':.•ill return to the user a direct 6uttc to all of die ateclio-rideo archit•es.:chieh discuss later usage in the Couurr. This fimetionahty' stwstantially increases. the cony enience of access to meeting arehiti~e:. • Searchable Clased Caprioaing -The C;ranicas solution supports the use of closed captioning. and the association of the captioning::Yta the streaming media. Captions are :ie:aable during li .e and archi: ed streearuiiig for fii11 ADA coii~hance. For arcluced m~tiags the captions can also be searched b;- key: tcords allo4cnig the user to~unip ro the appropriate paint in the:ydeo arcltice. In addition captions can also be used to create a transcript for a partieiil6u• agenda item through the Granicus RfediaALanagerT'i Softy <are Darument :tiauagement enables dociuiieats to be manually loaded and linked to :•ideo arehiti~es and directly, associated to the appropriate agenda items. resultuig is a searchable arrlii~~ that iarltides both the audiottideo record of your meeting and the staff reports or other doctuneats that :vrere used during the meeting. Cross-!taking documents and audio,v,~ideo archi~•es pro.~de the most comprehensit•e records archi:•e s}3teiu asaiLable. To impro:-e the efficienl-}• of inte?iatiag and lsstkia¢ tiot-c meeting doctuinenrs :cith ,,our meeting audio ;~ video see the Document m.•uiagenient Integration option iacltided :tith R4inuitesR~iaker~. • f:D Dorniload ~itH Indesiag - Audio ti'ideo Archives call be giuckly- da::'iiloaded and burned to CD by an~• administrator of the Graiuetis solurtion. The C'D domtload also iucttides the agenda item inda5ing infotuaiauon so users of the CD can still jump directly to the agenda items they, are uuterested m. This tool concenientl~° prorides affliae comes of your nueetiags for those citizens :erithout Internet access • 1 S Version 3.9 • 111etlia Deliietti• snbs-•stems. stub as the Graniais StreamRephcatorT'i and ~iedta~'aultT~, tnaxitnize drotit existing utfrastructure investtitent by allot~~citg you to deLter coil?ent using local sTOrage and bandtetdth tvheu appropriate. These s~-stems fiinction xansparently as part of elte C;rantcus solttaon. and complement the robust dehveiy arcltitecttue at the Gramcus MediaCenter~. Vo special aaiiting is required to operate these detYees as the.•• fitnction atuonomoush.• and are controlled be Granicus \Iedi<•itilanagerTU soft.+: are . Snmmau•r• Reports provide you •,tYth detailed usage reports coucemwg: streaming requests. average user band~n~sdth. outbound bandttidth. content populann~, and media storage usage. + Complete Template Littignage -The C;ranicus l~fedia:'~lanagerT~ sofhvare uses atop-based template language to display alfl published content. This allrnt•s ~rou to fuel ~; cunt; of the look and feel of flour zYdeo and video-related pages, attd does not restrict -our la~•aut li.~:e a header'footer based lniblishing system n•otild. These templates can be Basil-; niaitaaed through our HThil, editor by }'our tvetm~aster. • ~i'i:etrs System -The t~ett,•s system is the cottnteipart to the template language. The C,ranictic Is'Iediai47anagerT'= zotttiare allows ,you to publish video arehives and a hst of upconung like broadcast to the eveb be. creating vied+~s. To create a tYet3• you smBpl}• select the appropmate template and specific caintent you u~uld hie to have published. Far exaiuple. a C=nuniw maa .cant to publish all of its Coutih Council archn~es and the upcottting live broadcast of the Cotmty Council meeting ou vBe de'ebpage. To da this simph• select the County Council archive folder and Cottan~ Council event and then select the appropriate tempfl~ate. This r.•ill generate an HT:bII, tt•ebpage pith the appropriate look and feel and content. Lutk this page into your etisting ~aebsite and y our read}• to eo 19 Version 3.9 Granicns AiediaAiana_+~erT>r Sofrn-ai•e 1~erliab~anaEerTa=- Enrerorise access ~ UserlGironp Adminlshat#on protides clients tenth the tools to set login and registration requirements and create neti~ user accotmts. Tools are also prot^ided eo manage and utilize the account tnfomiation for registered ttsers and.export taltd a-mail addresses into a qutcb mailing list. Most importanth•. the group tiaanagemeiit tools aflloty r•oti to categorize ~~otu media library.°. automatically limatiug a users access to those clips that rou specificaA ~ made atailable to diem. B}~ creawig p~oup adtuinistrators typo control certain clips and manasing users accounts.. you can distixbute the re~-ponsibilin' of managwg tirout media hbz~- r :l<eeess Conrirol -Access control for content and groups of content alloevs you to define exactly ~a lio can access tthat content and from tihere. Access c ontrol can be based on 1P address. tasernaine. pass:~•ord or lwtli. 2U Version 3.9 Gratucas P4iana~ed Services Crrarueus has crafted the ~4anaged SeriYCes program to compliment each wdividtr.~l solution and ensure its success, regardless of }•our nemork en~•ironmerat or techtucal expertise. Implementing this program pro;•rdes each cheat expert attention and support- The Crramctrs }.Managed Sen7ees program is based on four conzprehensrve components: storage and drstnbutlon management, proactive s}•stems management, contnnrous soft;~,•are upgrades and tutiunited customer advocacy Storage and Dlstribation 1L~nagemenr. Most organizations are drattn to;vard the public aecessibAit}• that streaming offers; izo;vever. Crranrcus recognizes that m~}• organiz~anous are not in a positron to make fire costlt~ labor and neturork infraS°mnrctute ehanges necessary t0 provide thts Sere'rCe Cnanicus resol ~ es Aerivork concerns by hosting your data earl soft`+•are at the Crcanictes AfediaC:enter. • Estensire .Archn~e Librar•}•, Four soluuon includes ctrstouaized retention Schedules for each of your meeting bodies. I ottt Solution also urch-des ?44 hours of storage for non-meeting related content. Regardlr-ss of rite ntunber of times each meeting taodv convenes. or hose Fong the}• convene for. vote t-ayelve months ofineeting-related stortge rs guarartreed. The '44 horns dedicated to non-meeting content generall}• accommodates a large ntrrziber of anternal uamings. energent~• preparedness and public Ser.-ice announcements. Ctpaons to extend }'out arclnve hbran~ beyond the standard package are also available • L{Nlmited Bturdnidth. Thtoug2t the hosted model. C:ranictu offers ever}• client ttnlimtted bandwidth. ho matter ho;~• manti• srmultaneotrs requests for attdro~'vrdeo content Cir~rrtictrs fi-lf lis• hand;*.idtlt expenses remain the same. Unlimited hartd-~S-idW facilitates reliable. con=extent streaming.r:-en in goy: entmezits and pt~lilic agencies :~,•~h Lutited IT resources Froacti~e Scstems ~L7nagement: C.rarueus goes above and beyond traditional support models b}' using S9,•Stems management software to constantly monitor every component of }-aur Solution. Chu systems managem~t soft;~~are Sends us immediate notification to rf an error occurs. Carr support professionals ~ ork diligentl}• to troubleshoot and resolve these is~-tre remotely. so ~•ou are continually turaning vaith tninrmal do;~•atime. Vllule clients are responsible for tatamttitruig their own netnorks. operating s}items, video signal and client proctued hard;~,•are. our support tF'trn;v~ll uotrfti• and cal9aUporate vv7th proper client persorutel vtiien malfunctions are affecting the iutegrit}• of your Crraarcus solution_ Contlnnous Sofhcare L'p~n•ades: Cnanicus ~iartaged Sertices ensures that your C:ranrctrs sothvare is trg-to-date ;~ntfr the latest available security fixes. reeonuuended updates and featuue releases. CArr feature release process alerts cheats when new Soft;;pare E•ersions ttecome available and guaraztteei that each client et-penences a successful update.l=Iatrti' of our near features are in response to the needs expressed by our cheat famil,, . r'-s a result. tie offer a simple, ontine method of submittrag feature requests through our Customer Seavice Portal. 21 Version 3.9 Unlimited Custamer Stapport: The foundation of our customer philosophy is demonstrated by otu dedicanon to intmedtare support and unhnaited access to the Caamcus Customer Adrocar>° Team. Comprised of four sgecialn- groups. this team enstues each client the highe'~t fle~~el of success tv,•itlt their C,ranicus soltmoa. Tate team combines Chctside and Inside Ad~racates. ttho are expert trawers aacteheat-relationship maaagen. wadi smelled Technical St-pport Repres~tate•es and ~'eb Designers, who go behind the scenes to resolve outstanding issues. Personalized attention incident response, and on-demand sohations dre a our Customer Adt-ocacy philosophy. st*hich is con>dnttted to m~ntaimng the technical inregrih; of eten• C,ranicus solution throughout its lifecticle. Personalized ~lttenNon. Cizanicus C'ustomet Ad~~ocacy philosophy- dictates that each client is ensured as Ctur~ide Ad,•ocate as part of thus Managed Sert7ces Outs[de Advocates not only prepare clients to go live ttKth our solution, they also proactrcel}~ monitor their chene s progress. This is accomplished using a sophisticated customer success matrix that helps Advocates determine if their client seeds additioaal tranting and or sendces. As a client s main paint of contact for the loneezyn• of the reianonshup. Advocates deveiop a unique tinderstandtag of the client's processes. technical regtiiremeats and trautiag needs. Advocates connnmicare this knots*ledge to the re.t of the te<•un ro ensure sitta~+th and accurate resohitions that meet the clients satisfaction. Rapid Incident Response: ~[lten issues erase. the Customer Advocac}• team is standing by read~• to delii er proactive ad,•isor,~ and responsive serdices. Chuside Advocates. Itaside Advocates and Technical Support Fepresentatites are all available by phone and email to provide technical sect strategic incident atanagement dtuin? regular busutess hours: yam-?pm PST. C.raiticus Customer Adt•ocac,; provides complete support for iacideni diagaosn and resolution. If a so•stem probleiu utrolves complex support procedttrr~. a Case 'or help tic;cet} is created and scut to our support professionals for assessment. Througliotit the resolution process, clients are updated tcith their Case stattt= to guarantee timeh~ and effectio. e progress Chu dedicated support team devotes their complete attention and expertise to the Case until it is resolved sad closed. t~~e also gro~yde ~4-hotu emergen~• phone support to safeguard our clients from say uregtilarities during e!~enmg meetings. Castomer Service Portal. Crranicus hLwaged Sen•ices means a proprietary knotm~ledgeba:.e is just a fete mouse clicks snag The Customer Sen-ice Ports! tiCSP} prrn~ides all clients tenth i~b•7 access to on-detn,•+nd support and mentorship. The CSP allott~s users to access documentation research soltuioats to conmtonl}' encountered issues or post questions or cvnaments is the User Forum. Additionali~;. clients niA•ty report problems b;: logging alto ottr secure Portal and opening a Case online. Stull Cases are instantaaeousl~; entered into the Granicus support queue for quick and efficient problem isolation and response ~y otir Technical Support Representatives. Additionally. clients slay coutiaue to expand their lmotvledge Vase by attending online classes offered through C;ramcus L:niversityT'i. Tlte-ae free. online framing sessions are held weekly by our professional Advocates. L:pon request. aahae else-see ma :- be specializ• customized to fit yot>r organization's needs. Fui'laamore. Crranicus offers an aruaual t1ser C'anfereuce filled tt•ith innovate a classes, collaUorative leatniatg and one-on-one traiuittg assistance. 22 Version 3.9 Granicns 1~•ofession~•tl Services Crraescus takes a proactive approach to even• product implementation. Cliff professionals la:° a foundatson far success by anal}zing your business requirements and developing a deliloyment plan that speaks to ~roiu tutienre need;, 'The Frofesssotial Ser,ices model includes a dedscated team to manage each step of the process. from design and confi~sz<ation to testing and inspien;entation. Criazsicus exceeds ~aditional deplo}nttent sen7ce;:Hith personalized project plaruing and staff iraa;itioning plans. dill component; of our per;oealized serti ace model eaalesee to smoathl:• integrate your Grantcus solution into roar current network enesroement and da}~-to-da~• operations leta-ork :assessment. a solid nett: ark assessment ss par, of C:ranicts;' lneestsgtive sirategt• to elininate nei•a°ark susceptabilsnes Uefore tlxy affect ~; aiu stre.1111it1r operat'ons. Tha•augh testing and anab,•sis, deployn.ent eegsneer; t~•ork:iith appropriate per;osseel to desires a solutioe that fulfills the unique requirements of ~, our netr,•ork infrastnacture. C'ampletson of tae neraork a;sessetent phase venfie; that pour existing istfrastnzchue is properly; configured for a successfisl depla~,ment. System Deployment. F1e.Kible deplo}niieet ophona empo:+,•er organizauans to bring unplemeataaon goals into aligmiient:vith exi;tnsg staff and budget limitatiaes. By adjusting roles and respoiisibiLties. stir three deplogtneet optnons meet a varietE• of needs sm7tltout comproius;ing quality- Eves}- s~,teua deplodment secludes installation. coefigtiraaon aunt rahdation. . Remote: Remote deplo*r`ments are ideal for arganizatians arming to meet budget coestraints Using this cost-effective method. client take the lead in aegtririeg hardta ~~re a;;ets.:rhile C;2aeicus Deployment Engineer; iitilize remote access to lxrfon~i eoafiguratian and in5tallatl0n. R•ebsite Integristion. Custansized :veb;tte integration dtiz2s your global audience to a user-friendly portal of on-demand content flint a6 accessible from t•otu •rrebsite A dedicated ~'eb Designer builds fishy ciistoniized archive pages and player templates that replicate rotir:vebsite•s current look and feel.:an archive page senses as the interface of }•our video libran ,,,,ith a comprehensne list of live and on-dem.~ed content. The player template clsctates user experience tchen ~Ye;aiag live or archived:ideo content. Together. the arclit 2 page and player template organize yotu content in a user-friendh• fashion that rill keep yocir constituents coming back. 23 Version 3.9 Traieing. Granrcus Professional Semces oLers a traimng program that i5 duiparailel m quahn•. Qtr Customer Advocacy department exceeds preuuer sere~ace orgaaszarions t~v extending a pees®nalized Customer Ade Deere to m~~en~+~e the ~•aitze of dour ne:~•1~- installed :wd configured system. Throug~x pre-traimng consultations, Sour Customer Advocate defines ,; our organizanon's training needs and creates a transition plea that migrates staff member and ta~orkYlo~r• s wto <<our Cnanicus en~Yromneitt. Aderocates take a leading role in projeet management by serbYng as the primaav contact and working :vith otu Deploy7>reni Engineers and ~~'eb Designers to confirm system installation. confi?tuation and ~•alidanon.:~ext. tour Customer Advocate aa~°els to ~rour location to educate individt>al stiff members abotrt their tmigtie role to the GranictGS sohition. ttser tra+n±ng is designed to offer comprehensi~ ~ snstnunou ou aou• to utilise the Gramcus s~•steau u9 the before, dun„Q and after-meetine stages. From sa-eamwg a lip: a edent to captursng monous and ,rotes, our skilled Advocates provide hands-on insinicnoa in Yste comfort of ~-our meeting and legislaa~-e ertviroitment . Dortiment Templates. Ottr R~fanures.~Iaker and ~iotingSS•stem solutions produce agenda and miautes documents that resemble your print versions bur, offer consnhteur much more in terms of fiiuctiouality. Each ageitcL•a or minutes item is a hve link that takes ~-~e~vers directly to the relevant porrion of the audio. ~-ideo. Iu order to ensiue the ~zsual integrir of your onliim documents, a Grarucus en`eineer assesses your current format and customizes an iIl'I~~fL-enhanced doctmazent template that closely resem'oles Ute original. Granicus Professional Sen-tces is dedicated to satisfaction by pro~stiding a template that maintains the high fomtatting standards of ~•our ori_ainat doauueuts. 24 Version 3.9 Granicns AiediaCenterT~r Comprised of a*.•o .corld-elass deta centrr~. the Ciratvens'+SedtaCenter ms at the core of our halted senYCe ntodel.ltediaCenter sen~ers store and distritaute ffie attdia ~Ydeo streaming files. applications and deployment 4er :•iees that coulplete each Crraiucus solution. This dest~- a11e~Yates vottr organization of unwanted nen~*ork congesaon while meeting and exceeding the highest indusm,.' standards and comphance regtnrements with '=1' 36_ power. cooling. conneeti~'ar• and sectuit}• capabilities. . Storage and Distribution. Crranicus facilitates the creation of a roUust archive hbrazt' i~ithotu the costly purchase of men;on• The lame files contacted to your archit 2 htxrart•. such as i7deos. agendas. mintttes and supporting legaslati,:e documents sit on our sen-era otuside your nern•ork. Staff and tonsrinrent requuests for content are sent drrectld• to our 14fediat'enter. The 1lediaC'enter fiilfills all requests at optimum speeds through ®ur uulunited bandridth model. • rlpplicadon Performance. At the heart of each C~rutrcus soltuion is Afedia.~fanaEerT~. a ~G•eb-teased application that dri<'es your lire and on-den~•~nd :zreaamng aitd legislaut~e operations from otu AfediaCenter. B}• placing this critical application onto tae hands of otu MediaCenter. it rs seettred arottud tae clock b}• onsite engineers tvho ensure optimum rtent'ork and pos,•er availabilttr. `fedtaCenter houses a utunl~er of other integral applications. sacs as Atadro-Video Podcasting. RS5 Feeds and otu Video Search Engine. • Deployment Sertirgs. C~•auicus !vlediaCenter facilitates the centraliretion of our deploymesrt process. As a result, pare offer flexible options that m;fl;.,,;7e the complications of Entemptise-t~7de soft~e~are integtaaa~ns. Be}'and deplo}m~ent, the !~SediaCenrer augtuents the effectiveness of your solturon with on-going updates and ne~.~: ~ er lions. • Data Redundancy and Sernriq•. In the event of a national dtsaster. hardtivare n>:alfuncuon. or appliCatDOII failure. C~ranletrs ~fedlaCenier deht'ers alll51I1e55 Continlur: OS' ensuring the availabihn• of tour dav-to-dav streauvng operation+. The C;raulCUS defense strate~• mandates automatic data replication i~enveen :world-class data centers in San Francisco, CA and Ashbtu>n. ~'A. This eollocatian strategf ensures secttrtty .while delia'ering mission entical content ro clic~tts aaoss the naeton. n'arld-Class ~iediaGenter • Hosted en~,7ronment for consistent semce • 2 locations for optimum redundancy • ,+ hour engineers onsrte • Redundant Potiser capacitp on an Independent Pov;er Cmd • Biometricall}' secured ?~ hours a da}•, 7 da}~s a week, 365 days a y ear • Climate Controlled • Superior. redundant banthtiYdth pro~nders 25 Version 3.9 rranicns OatcastT" Encoder - Feattu°e ]ticlt Encoding The C.ranitttc outcast encoder coupled ~ ,•ith tkte Cnanicu= '~ledia~\lauaeerT~ Sofhca:e makes h~•e streaming and areliving a simple and hands offprocess. o•4ost encoders simpl.• eontert an atulio video signal into a digital format that can Ue used for streamitg: the Crranicus outcastT~ does much more. Usinng rite Gruicus OuuastTb' w•~th Four CAaaieus solution allo;='s for live indexiae. synclsonized capuonutg and automatic archi<Yng and file transfer to distriUunon ser.-ers~Your Outcast encoder is also monitored and maintained by Gramcus as a part of grotu monthly managed senrices. • r , _. _ ._ :.'.!`...rr ~ > ~:101i1 i. i" ~ f.: • s rt ,. ~~ i m ,,. Granicu~OutCd~I Cn~;r;Ser , Y 'fii-_aF.~ ,. !{(,(tt ~ Y' Ho~v it R'orhs The Craiiicus Outcast Encoder has a idea capture card (osprey 230 b t'ietx-cast) placed mto the PCT slot of on the Outcasa encoder seiner. It as impoitant to get a dean titideo and or audio signal to the Osprey card.. The osprey comes v~7th an `octopus ' cable that accepts the follotieing physical cormecnons: Video:Composite{B~TC'}. S-~tdeo Audio: Balanced stereo (2 e XLR}, UnbaLwced stereo (? x PAC ~:) ~urhile broadcastang a live event. the on-site Granicus Outcast' Encoder recei~•es yocu A~ signal and converts it from aualogue to digital :lest. it converts the u~nal to the 1~l'tndoti+^s tvledia fomtat (multiple fait rates are supponed} L~'hile streaming hve. the outcast encoder also ~ti-nres a copy of fire t~'indotrs llfiedia 51e to the encoder server's the hard dtis e.Dtuing die encoding process. the ender is responsible for adding the aides points and closed captioning meta data to the live event and archive iihe. R'hen the went is over. the encoder «~ill then automaticall~• transfer the archive file ro the hosted and client side distribution serY ers. ~~~'lten the file transfer is complete. Medialtilanager rzli automaricalh- publish links to the integrated public record. 26 Version 3.9