HomeMy WebLinkAboutC07-230 Exhibit ARESEARCHINC
Quality of Life
Consultant
Eagle County, Colorado
March 23, 2007
Summary Prepared for:
Adam Palmer
Eagle County Government
PO Box 179
500 Broadway
Eagle, Colorado 81631
(970) 328-8734 ♦ adam.palmergeaglecountv.us
Proposal Prepared by:
Marisela Lewis, Research Analyst
Research & Polling, Inc.
5140 San Francisco Road., NE
Albuquerque, New Mexico 87109
(505) 821-5454 (TEL) ♦ (505) 821-5474 (FAX) ♦ mlewisnaxpinc.com
Research Polling,
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LETTER OF INTEREST
Research & Polling, Inc. is interested in working with Eagle County in the development of a Quality of
Life Index and submits the following proposal in response to the Quality of Life Consultant RFP
created by Eagle County.
Research & Polling, Inc. has conducted both quantitative and qualitative research for various
companies, groups, and organizations for the past twenty years. Brian Sanderoff, President of
Research & Polling, Inc., is a well-regarded researcher and public speaker on many topics, including
public opinion issues, market research, and political analysis. In fact, Mr. Sanderoff has been
designated as the public policy analyst for KOAT-TV Channel 7 in Albuquerque for the past three
years. Furthermore, Research & Polling, Inc. conducts all public opinion polling for the Albuquerque
Journal on various issues, including local, state, and national policy matters.
Research & Polling has conducted numerous community perception studies, quality of life studies and
citizen satisfaction studies over the past two decades. These studies have been conducted for various
types of local government including municipal, county, and regional agencies.
Research & Polling, Inc. offers full-service survey research services, including:
• Questionnaire and sampling design and consultation
• Interviewing services, including telephone, in-person, executive, and mystery shopping
• Data entry and scanning services
• Descriptive and inferential statistical analysis, which describes major findings by population
subgroups, and predictors of overall outcome
• Graphic depiction of survey results
• Written executive reports detailing research objectives, methods, and trends of how survey results
for each issue vary by population subgroups and over time
• Succinctly written executive summaries that link major research findings to a plan -of -action for
implementation
• Preparation of graphs for executive presentations
• Presentation of results
Research & Polling proposes to work with PhoneBase Research, Inc. in Fort Collins, Colorado to
conduct the Quality of Life Community Survey. PhoneBase has conducted millions of telephone
interviews involving research in virtually every U.S. industry, including business -to -business
interviews for small and large companies, customer and patient satisfaction studies, ongoing tracking
studies, segmentation studies, customer profiling, and political benchmarks.
Detailed within our proposal is a complete description of our company, including a description of
Research & Polling's qualifications to conduct the requested research. This proposal also includes a
detailed description of the scope of work to be conducted by Research & Polling to address the study
objectives. A list of relevant research related to the requested services has been included.
8140 San Franoieoo Rd., NE. • Albuquerque, New Megioo 87109-4640
(808) 821-8484 • Fax (808) 821-8474 • rpmailfrpino.00m
TABLE OF CONTENTS
QUALIFICATIONSSTATEMENT...................................................................................................4
Research & Polling, Inc. — Albuquerque, New Mexico.............................................................. 4
PhoneBase Research, Inc. - Fort Collins, Colorado.................................................................... 5
RelevantExperience................................................................................................................... 5
Experience With High Median Income Clients and Resort Communities ....................... 6
OtherRelevant Experience.............................................................................................7
Work Performed in Colorado..........................................................................................8
Negative Financial or Disciplinary actions.................................................................................8
Confidentiality............................................................................................................................ 8
PROPOSALFOR WORK...................................................................................................................9
ATTACHMENTA -PRINCIPAL STAFF.......................................................................................12
Eagle County - Quality of Life Consultant RFP
March 2007 Page 4
QUALIFICATIONS STATEMENT
Research & Polling, Inc. — Albuaueraue, New Mexico
Research & Polling, Inc. is the largest full-service market research, public opinion company in New
Mexico. We have had many opportunities to work with a variety of organizations in New Mexico and
surrounding states. We specialize in administering marketing -oriented research surveys throughout the
nation.
Research & Polling, Inc. has grown steadily over the years, acquiring new clients while continuing to
work with established clients. Research & Polling, Inc. has considerable experience working with
various governmental agencies and organizations. The company has conducted research studies for the
following entities:
• Alamogordo Public Schools, New Mexico
• Bank of Durango, Colorado
• Bank of Pagosa Springs, Colorado
• City of Alamogordo, New Mexico
• City of Albuquerque, New Mexico
• Albuquerque Public Schools, New Mexico
• Central New Mexico Community College
• Albuquerque Metropolitan Arroyo Flood
Control Authority (AMAFCA), New
Mexico
• City of Artesia, New Mexico
• Artesia Hospital Board, New Mexico
• Artesia Pubic Schools, New Mexico
• Bernalillo County, New Mexico
• Bemalillo Public Schools, New Mexico
• Bloomfield School Board, New Mexico
• City of Carlsbad, New Mexico
• Central Consolidated School Board, New
Mexico
• City of Clovis, New Mexico
• Curry County, New Mexico
• Deming Public Schools, New Mexico
• Doha Ana County, New Mexico
• Eddy County, New Mexico
• City of Farmington, New Mexico
• Farmington Utility, New Mexico
• McKinley County, New Mexico
• City of Gallup, New Mexico
• Gadsden Municipal Schools, New Mexico
• City of Grants, New Mexico
• Cibola County Public Schools, New
Mexico
• Harding County, New Mexico
• Hatch Municipal Schools, New Mexico
• City of Hobbs, New Mexico
• Hobbs Public Schools, New Mexico
• City of Las Cruces, New Mexico
• Los Alamos National Bank, New Mexico
• Los Alamos Public Schools, New Mexico
• City of Lovington, New Mexico
• Luna County, New Mexico
• Moriarty Municipal Schools, New Mexico s
• New Mexico Board of Education
• New Mexico Legislature
• New Mexico Public Regulation Commission
• New Mexico Junior College
• Nye County, Nevada
• Portales Municipal Schools, New Mexico
• City of Rio Rancho, New Mexico
• Rio Rancho Public Schools, New Mexico
• Roosevelt County, New Mexico
• Roswell Independent Schools, New Mexico
• City of Ruidoso, New Mexico
• San Juan College, New Mexico
• Sandoval County, New Mexico
• City of Santa Fe, New Mexico
• Santa Fe Public Schools, New Mexico
• Taos County, New Mexico
• Taos Municipal Schools, New Mexico
• Torrance County, New Mexico
• City of Tucumcari, New Mexico
• Union County, New Mexico
Eagle County - Quality of Ltfe Consultant RFP
March 2007 Page S
PhoneBase Research, Inc. - Fort Collins, Colorado
Research & Polling, Inc. will work with PhoneBase Research, Inc. in Fort Collins, Colorado to conduct
the fieldwork (telephone interviews) for the proposed study. Research & Polling has had a long
standing relationship with PhoneBase, which has a history of producing accurate and timely survey
results for Research & Polling in its supervised telephone bank setting. Todd Jones, President of
PhoneBase, founded the company in 1994, which houses a 124 -station 1-800-WATS line providing
cost effective long-distance calling capability. The company is equipped to handle a high volume of
telephone interviews, providing 5,000 interviewing hours per week at its facility. PhoneBase has
completed nearly 150,000 interviews for Research & Polling, showing the capability to administer
large-scale CATI telephone surveys during very precise time periods when arranged in advance.
PhoneBase will conduct telephone interviews using its Computer -Aided Telephone Interviewing
(CATI) software, ACS -Query. The ACS -Query system fully manages both respondent data and the
sample. Daily production reports are generated from the system, which show the exact dispositions of
calls. Such a system allows for more efficiency in placing callbacks to households in which no one is
available at the time of the initial telephone call. Also, should the county desire detailed information
about call outcome status, including the calculation of cooperation and refusal rates, such information
is more readily retrievable when data is collected via a CATI system. If such call disposition
information is of interest to the county, then the exact disposition codes to be utilized on the CATI
system will be discussed with and agreed upon prior to the fielding of the survey.
Research & Polling recognizes the advantages of conducting telephone interviews with a Computer -
Aided Telephone Interviewing (CATI) system. For this reason, the firm has contracted with reliable
vendors offering this capability, particularly for large-scale surveys that require optimal turnaround
time, meticulous tracking of calls and callbacks, later completion of incomplete interviews,
administration of surveys entailing complex branching patterns, surveys requiring special attention to
quota group completions, and surveys with special respondent groups that may require supervisor
attention to determine survey eligibility and special survey respondent needs.
-PhoneBase employs five in-house programmers of the ACS -Query system who are on the premises to
offer technical support during interview times. PhoneBase uses a portable silent monitoring system
that allows both supervisors and clients to easily access interviews from their home or office, and
welcomes clients to visit their telephone facility for quality monitoring.
Relevant Experience
Research & Polling, Inc. serves a wide variety of regional and national clients with quantitative and
qualitative research needs. Since 1986, we have designed, administered and analyzed the results of
over 1,500 survey research projects. Both Research & Polling and PhoneBase have worked directly
with clients in Colorado. In addition, we have worked with clients in high median income and resort
communities.
Research & Polling's staff is experienced in presenting survey results to the public, small groups and
public officials. A summary of the organization's staff qualifications is located in Attachment A.
Research & Polling has designed numerous community surveys. The following is a summary of
qualifications highlighting some of the work Research & Polling has done relevant to this request.
Eagle County - Quality of Life Consultant RFP
March 2007 Page 6
Experience With Kgh Median Income Clients and Resort Communities
Los Alamos National Laboratory - Community Leaders Study
Project Dates: 1999 - 2006 Contact: Linda Anderman, (505) 665-9196
Brief Description of Services Provided: This tracking survey of community leaders in northern New
Mexico was commissioned by Los Alamos National Laboratory. The objective of the study was to
measure the University of California/Los Alamos National Laboratory's perceived progress in
responding to the needs of communities in northern New Mexico. This study also measured changes
in awareness and satisfaction levels of specific Laboratory programs and activities.
Los Alamos National Bank — Los Alamos County Survey
Project Dates: 1997 - 2006 Contact: Steve Wells, (505) 662-5171
Brief Description of Services Provided: The objective of this study was to measure market share of
banks among Los Alamos County residents and assess reasons underlying motivational factors to
selecting which area financial institution residents choose to bank. This study also assessed the image
of the bank and evaluated primary customers' satisfaction levels. A total of 400 residents completed
interviews.
Los Alamos County — Parks & Recreational Needs
Project Date: 2004 Contact: Charlie Deans, AICP (Planners, Inc.) (505) 983-8328
Brief Description of Services Provided: This research study was commissioned by Los Alamos
County to assess residents' satisfaction and utilization of the county's parks and recreational facilities.
This study was conducted by telephone among a random sample of 501 adult residents in Los Alamos
County.
Larry R Walkup Aquatic Center — Community Survey
Project Date: 1999 Contact: Sam Kendricks, (505) 662-8170 (No longer with the Aquatic Center.)
Brief Description of Services Provided: This public opinion poll was commissioned by the Larry R.
Walkup Aquatic Center in order to assess citizens' perceptions and utilization of the Aquatic Center.
The study also assessed public reaction and support toward potential changes to the Aquatic Center.
This study was conducted by telephone among a random sample of 400 adult residents in Los Alamos
County.
Youth Developmen6 Inc - Affluent Population in Albuquerque Metro Area Focus Group Research
Project Date: 2004 Contact: Tom Garcia, (505) 747-2100 (Currently with Northern NM College)
This project was commissioned by Youth Development, Inc., (YDI). The primary objectives of the
research included awareness of YDI, perceptions of current logo and name, reaction to YDI
promotional video, and determining the type of information potential donors want to receive.
Participants were recruited from households with annual household incomes of $100,000 or more.
Participants had at least a Bachelor's degree and represented an ethnic cross-section of the community.
Ruidoso Downs Racing — Ruidoso Municipal Elections
Project Dates: 2005, 2006 Contact: Jean Stoddard, (505) 378-7350
Brief Description of Services Provided: The objective of this study was to measure voter preference
in the upcoming mayoral and village council election and to assess voters' perceptions about issues
facing the Village of Ruidoso. A total of 250 likely voters completed interviews.
Eagle County - Quality of Life Consultant RFP
March 2007
Other Relevant Experience
City of Albuquerque — Citizens' Perceptions of Community Conditions
Project Dates: 1999, 2001, 2003, 2005 Contact: Ted Shogry, (505) 768-3069
Brief Description of Services Provided: The objective of these studies was to assess the attitudes
and opinions of Albuquerque residents on issues related to their overall quality of life. The studies
measured satisfaction with city services, perceptions of growth, water related issues, transportation,
public safety, and economic development. The sampling method used for this study comprised of
surveying 150 random households in each of the nine community planning areas. R&P then weighted
the surveys to their proper proportion within the population of the City of Albuquerque.
Albuquerque Downtown Action Team — Downtown Albuquerque Study ✓
Project Date: 2005 Contact: Luisa Casso, (505) 831-9600 (Currently with SunCal)
Brief Description of Services Provided: This research study was commissioned by the Albuquerque
Downtown Action Team to determine Albuquerque Metro area residents' perceptions about the
downtown area in terms of the recent revitalization efforts, as well as measure visitation levels to
Downtown Albuquerque. A second objective of this study was to determine residents' housing and
lifestyle preferences. This study was conducted by telephone among a random sample of 600
Albuquerque Metro area adult residents.
Sites Southwest — Las Cruces Housing Survey
Project Date: 2005 Contact: Robert McCabe, (505) 242-6880 (Currently with the Design Group)
Brief Description of Services Provided: This research study was commissioned by Sites Southwest
to assess housing and lifestyle preferences among City of Las Cruces residents, as well as measure.
support for a plan to revitalize downtown Las Cruces. This study also measured interest in various
types of proposed housing planned for the downtown area. This study was conducted by telephone
among a random sample of 400 City of Las Cruces adult residents whose annual household income is
$30,000 or higher.
Santa Fe Quality of Life Committee - Santa Fe Public Opinion Poll
Project Date: 2003 Contact: Gerald Martinez, (505) 986-6391
This research study was commissioned by the Santa Fe Quality of Life Committee. The objective of
this study was to assess voter perceptions on a wide variety of issues facing Santa Fe. The study also
measured the name recognition, favorability and job performance of Santa Fe City Councilors in each
of the four districts. A random sample of 1,200 registered voters was interviewed by telephone.
Nye County, Nevada - Pahrump Regional Planning District Master Plan Resident Survey
Project Date: 2003 Contact: Cheryl Beeman, AICP, (775) 7514033
The Tri -Core Planning Team commissioned Research & Polling to conduct this public opinion survey.
The objective of this study was to determine attitudes and opinions among Pahrump, Nevada residents
regarding issues pertinent to the development of the Pahrump Regional Planning District Master Plan
Update presented before the Nye County Commissioners.
National Association of Industrial and Office Properties (NAIOP) - Image Study
Project Date: 2005 Contact: Lynne Andersen, (505) 345-6976
This research study was commissioned by the National Association of Industrial and Office Properties
(NAIOP). The objective of the study was to conduct an in-depth public opinion poll among Bernalillo
Eagle County - Quality of Life Consultant RFP
March 2007 Page 8
County adult residents to explore their perceptions regarding various growth -related issues and
problems in Albuquerque. A total of 500 Bernalillo County residents completed interviews.
Town of Taos — Gross Receipts Tax Public Opinion Poll
Project Date: 2001 Contact: Lorraine Gallegos (505) 751-2005 (No longer with Town of Taos.)
Brief Description of Services Provided: The objective of this study was to measure voter support for
a gross receipts tax that would be used to improve educational facilities within the three school
districts in Taos County. The study also measured support for using some of the tax revenues to
improve the Taos County Correctional Facility. This study was conducted among 400 registered
voters in Taos County who say they always or usually vote in local elections.
Work Performed in Colorado
First National Bank of Durango
Project Date: 2002 Contact: Angie Beech, (970) 382-5703 (No longer with the bank.)
Brief Description of Services Provided: This market research study was commissioned by First
National Bank of Durango to assess the market share, public image and customer satisfaction of area
financial institutions. A total of 400 phone interviews were conducted among a random sample of
residents in the Durango area.
Citizens Bank in Pagosa Springs
Project Date: 2003 Contact: Don Taylor (970) 731-7235 (No longer with the bank.)
Brief Description of Services Provided This research study was commissioned by Citizens Bank of
Pagosa Springs to assess market share, public image and customer satisfaction of area financial
institutions. A random sample of 350 Pagosa Springs area residents was interviewed by telephone.
Negative Financial or Disciplinary Actions
Research & Polling currently does not, nor has it ever had any major negative financial or disciplinary
actions against the company.
Confidentiality
The contact names and telephone numbers as well as the costs associated with the proposed survey
research are confidential. However, Research & Polling understands that Eagle County is a
governmental agency and as such its records may be subject to public disclosure.
Eagle County - Quality of Ltfe Consultant RFP
March 2007
PROPOSAL FOR WORK
Research & Polling will work closely with the appropriate Eagle County staff to clearly define the
research objectives and identify the key issues that are to be studied.
Research Obiectives
The broad objectives of this study are to identify and quantify the primary components affecting the
Quality of Life for residents living in Eagle County. In addition, it is also the desire of the county to
assess citizens' perceptions and satisfaction with public services offered by Eagle County.
The broad topics to be covered in this study include, but are not limited to:
• Overall quality of life
• Participation in public programs/services
• Evaluation of public programs/services
• Desired improvements to county services
• Overall perception of county needs
Each question will be cross -tabulated by demographic subgroups such as: age, gender, education level,
income, area/region, and length of residency to determine whether there are similarities or differences
between the subgroups.
The kinds of questions Research & Polling would incorporate into the questionnaire include:
• Asking residents in an unaided manner what they like best about living in the area as well as
what they like least
• Determining if residents feel the quality of life has gotten better, worse or stayed about the
same over the past three years and why they feel this way
• Determining what "quality of life" means to residents. In other words, what is most important
to residents to assure that their quality of life will be as best as possible
• Asking residents (in an aided manner) what factors they feel may or may not be important to
assure that their quality of life is as good as possible in Eagle County. Residents would then be
asked to rate how well Eagle County is doing in regards to each factor.
Research Methods
Research & Polling suggests conducting a telephone survey among a random sample of 400 Eagle
County adult residents. A sample size of 400 will yield a maximum margin of error of ±4.9% at a 95%
confidence interval. In theory, in 95 out of 100 cases, the results based on a sample of 400 will differ
by no more than 4.9 percentage points in either direction from what would have been obtained by
interviewing all adult residents in Eagle County.
After the objectives of the study are clearly defined, Research & Polling will draft the survey
instrument. The questionnaire will be comprised of both closed -ended questions in which those
interviewed evaluate issues using standardized response categories, and open-ended questions in which
the respondent's own words are captured and coded.
Eagle County - Quality of Life Consultant RFP
March 2007 Page 10
The draft questionnaire will be sent to the appropriate county staff for review. Once the final content
of the questionnaire has been approved, the survey tool will be reviewed by the Research & Polling
staff during an internal quality control meeting, where it is reviewed and tested for quality assurance.
These meetings include the research analysts, the Project Manager, the President, and any other staff
deemed necessary. Often Research & Polling will pre-test the questionnaire among a small random
sample of respondents in order to ensure the survey questions are clear and that the responses elicited
are relevant and appropriate to the research objectives.
Telephone interviews will be conducted on weeknights and weekends so as to enhance the
representativeness of the random sample of respondents selected. Telephone interviews will be
conducted by PhoneBase Research, Inc. in Fort Collins, Colorado.
Research & Polling will conduct all data coding and analysis for Eagle County. Eagle County will be
presented with a comprehensive executive report of the research findings, which will include detailed
demographic analysis on each survey issue in addition to a succinct executive summary. This
executive summary will focus on major findings, opportunities, and challenges for Eagle County,
which will be presented in both a narrative and graphic format. Generally, Research & Polling will
work with the client to determine a date to present key findings. Additional presentations/presentation
times can be done at the request of the client for a minimal additional cost.
Timeline
=The basic tasks and timeframes for conducting the S" are. ''`
;Timeframes ;
Discuss research objectives and data collection methods with client
Day 1
Survey design
Day 7
Agency review
Day 14
Pre-test questionnaire
Day 21
Final survey instrument
Day 28
Telephone calls conducted by CATI (computer-assisted telephone interviews) and
data collection
Day 30 — 40
Deliver first draft of research report
Day 55
Make any revisions to report, if necessary, and finalize
Day 60
Presentation of results
TBD
Deliverables
➢ Design of a comprehensive survey instrument
➢ Generate a random sample of Eagle County residents
➢ Conduct 400 interviews
➢ Computer setup and programming
➢ Code open-ended responses
➢ Data entry of results
Eagle County - Quality of Life Consultant RFP
March 2007 Page 11
➢ Generate computer printouts with salient cross -tabulations
➢ Written report; and
➢ Presentation of findings
Research Costs
Development of survey instrument including: $2,000.00
➢ Refining research objectives and data collection methods
➢ Survey design
➢ Agency review
➢ Questionnaire pre-test
➢ Final survey instrument
Data collection: $12,000.00
Written report (not to exceed 40 pages in length) including: $2,800.00
➢ Deliver first draft of research report
➢ Report revisions
➢ 50 printed color copies of the final report
➢ Electronic copy of final report
➢ One-time presentation of results*
TOTAL COST FOR SURVEY RESEARCH (n=400): $16,800.00**
*Additional presentations of key findings can be performed for $700.00 per presentation request. This
includes travel and lodging.
* *The proposed research costs may change based on any adjustments by Eagle County to the scope of
work, sample size, or length of the questionnaire to address the research objectives.
Eagle County - Quality of Life Consultant RFP
March 2007 Page 11
ATTACHMENT A - PRINCIPAL STAFF
Brian Sanderoff
President of Research & Polling, Inc.
Brian Sanderoff is the President of Research & Polling, Inc., New Mexico's largest survey research
company. Research & Polling, which is based in Albuquerque, specializes in market research, public
opinion polling and demographic analysis.
For the past 25 years, Brian has served as an advisor to many of New Mexico's leaders in both the
private and public sectors. In the state governmental arena, Mr. Sanderoff has been actively involved
with all three branches of government. In the Executive Branch he has provided counsel to most of
New Mexico's recent governors as well as cabinet level departments, including the Department of
Health, and the Human Services Department. In the Legislative Branch, Mr. Sanderoff has provided
technical and professional services to redistrict New Mexico's state house, senate and US
Congressional districts in the 1980's, 1990's and 2000's. In the Judicial Branch, Research & Polling,
Inc. collaborates with the New Mexico Supreme Court and the Administrative Office of the Courts to
provide the technical services to evaluate the performance of New Mexico's Appellate judges, District
Courtjudges and Metro Courtjudges. Brian Sanderoff also has significant experience formulating and
executing public policy as he is a former high ranking official with state government.
Research & Polling, Inc. serves many of New Mexico's leading corporate and not-for-profit
organizations, including: Presbyterian Healthcare Services, Intel, PNM, Centex Homes, Rodey Law
Firm, Sandia National Laboratories, and Los Alamos National Laboratory. On the marketing side of
the business, Research & Polling works closely with New Mexico's premier advertising agencies,
public relations firms, and planners to measure advertising effectiveness and refine marketing
campaigns and messages.
For the last 20 years, Research & Polling, Inc. has conducted all of the public opinion and election
polls for the Albuquerque Journal. Research & Polling, Inc. is nationally regarded for its record of
accuracy. In 59 of the 61 General Election races in which R&P has polled for the Journal, the
candidate who was ahead in the final Journal poll also won the election. Brian Sanderoff is also the
on -air election analyst for KOAT TV Channel 7 and has made appearances on CNN, MSNBC, FOX,
and the Jim Lehrer News Hour.
Brian Sanderoff attended the University of New Mexico and received his BA degree in Political
Science. He also attended graduate school in the Political Science Department at UNM.
Eagle County - Quality of Life Consultant RFP Page 13
March 2007
On staff are approximately fifteen full-time market research professionals, representing a variety of
disciplines and expertise including health care research, marketing, statistical analysis, GIS
(geographic information systems), redistricting and census data, economics, electronic database
management, public policy, and political and social science expertise. Research & Polling also has a
staff of approximately thirty on-call trained interviewers specializing in conducting telephone, in-
person, and executive interviewing techniques.
Matt Hughes, Senior Research Analyst
Matt Hughes is a senior research analyst for Research & Polling, Inc. Mr. Hughes is
responsible for project management, data analysis, writing and editing reports, drafting
questionnaires, writing proposals and working with the data processing department on projects
requiring special statistical analysis. He has a Bachelor's Degree in Sociology from Humboldt
State University in California and attended graduate school at New Mexico State University.
Before joining Research & Polling, he worked as a teaching assistant at New Mexico State
University.
Nancy Kastanek, Research Analyst
Nancy Kastanek is a research analyst for Research & Polling, Inc. Mrs. Kastanek's duties
include data analysis, writing reports and proposals, drafting questionnaires, and performing
statistical analysis on projects. She has a B.A. in Sociology from the University of Texas at
Arlington and a Master of Arts in Sociology from New Mexico State University. Her previous
employment included working as a Graduate Teaching Assistant in the Department of
Sociology at New Mexico State University and as a Branch Manager for OmniAmerican
Federal Credit Union in Irving, Texas.
Marisela Lewis, Research Analyst
Marisela Lewis is a research analyst for Research & Polling, Inc. Mrs. Lewis' duties include
data analysis, writing reports and proposals, and drafting questionnaires. She has a B.B.A. in
Business Management from the University of Alaska in Fairbanks and a Master of Arts in
Organizational Communication from the University of New Mexico. Before joining Research
& Polling, she worked in Marketing at Cimarron Health Plan.
Marie Mound, Focus Group Moderator
Since 1987, Ms. Mound has managed the analysis and final preparation of both qualitative and
quantitative survey research projects at Research & Polling. She moderates focus group
sessions, designing the discussion guides and writing summary reports of the findings. Ms.
Mound has a B.A. in Philosophy as well as two Master's Degrees in Public Administration and
Philosophy from the University of New Mexico. She developed a policy and procedures
manual for the Financial Control Division of State government and a social services directory
for the American Red Cross.
