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HomeMy WebLinkAboutC06-45-70 D and D Manzanares dba ServiceMaster Commercial CleaningCv &-1/5 -70 AGREEMENT FOR THE PERFORMANCE OF JANITORIAL SERVICES AT THE EAGLE COUNTY AIRPORT TERMINAL This Agreement For the Performance of Janitorial Services at the Eagle County Airport Terminal, dated as o 2006, is between the Eagle County Air Terminal Corporation, a not for profit 63 -20 Corporation of tl e State of Colorado, ( "Corporation "), and D and D Manzanares, Inc. - DBA ServiceMaster Commercial Cleaning Solutions ( "Contractor "). A. Contractor has submitted to Corporation a Proposal for performing Services (defined below in section 1) and represented that it has the expertise and personnel necessary to properly and timely perform the Services. B. Contractor and Corporation intend by this Agreement to set forth the responsibilities and to define the relationship in connection with the Scope of Services and the related terms that will govern the relationship between both parties regarding these Services. AGREEMENT Therefore, for good and valuable consideration, including the promises set forth herein, the parties agree to the following: Scope of the Services ( "Services" or "Work "): Contractor's Services consist of those services performed by the Contractor and Contractor's Employees. Briefly described these Services consist of: the provision of janitorialkustodial work on a regular and systematic schedule. The Contractor shall provide all labor, materials and equipment necessary to perform and complete the Services described herein and as follows: a) Contractor will provide continual cleaning and janitorial services, including but not limited to: 1) cleaning and stocking restrooms with sufficient frequency that users are always assured a clean facility with adequate supplies; 2) empty trash receptacles with sufficient frequency that they do not fill; 3) monitor the terminal building for spills and clean spills promptly after they occur; 4) continuously clean indoor and outdoor public areas in the terminal building from 7:00 am to 7:00 pm throughout winter and summer flight season days and 8:00 am to 5:00 pm during Shoulder Season days, every day the terminal is open, weekends and holidays included. Cleaning performed while the terminal is open to the public shall be performed with an emphasis on minimizing impacts from noise, dust, or other cleaning effects on the tenants and traveling public. Winter and Summer Flight Season days shall be defined as any day which the departure of a commercial flight from the main terminal occurs, in which one or more departing aircraft have capacity of 50 or more passengers. (Typically occurring mid -June through Labor Day and late November through early April) Shoulder Season days shall be defined as any days not meeting the definition of Winter and Summer Flight Seasons. (Typically occurring early April through mid -June and Labor day through late November) b) Services are further described in that portion of the Contractor's proposal which is attached hereto as Exhibit "A ". In the event of any conflict between this Agreement and the provisions of Exhibit "A ", the terms of this Agreement shall prevail over all others. c) The contractor hereby acknowledges that they are able to service all equipment listed in Section 4, Equipment and Services, of Exhibit "A" attached hereto. d) Contractor shall submit the names and qualifications of all personnel and any subcontractors proposed to work at the facility. The Corporation shall have the right to approve all proposed personnel and subcontractors prior to commencement of any work on the site. e) The Parties hereto recognize that the scope of the Services may change. When the Contractor believes that the scope of the Services has been changed or that by reason of a decision of Corporation it will be required to add services, increase cleaning schedules, or redo properly completed Services, the Contractor shall immediately advise Corporation of such belief and shall also provide a statement of the maximum additional charges for such Services. The Contractor shall not be entitled to be paid for any such additional Services unless and until Corporation agrees in writing that the scope of the Services has changed and accepts the statement of the additional charges. Adjustments lengthening aforementioned cleaning hours shall be billed at the proposed per person, per hour rate attached hereto in Exhibit A, section 6. Amendment(s) to this contract for lengthened cleaning hours or other additional services shall be attached with the contract documents. 2. Contract Documents: The contract Documents which comprise the entire Agreement, made a part hereof, and consist of the following: a) This Agreement b) General Conditions, attached hereto and incorporated herein by this reference. c) Requirements and Procedures for Contractors and Vendors Performing Work at Corporation Facilities, attached hereto and incorporated herein by this reference. d) That portion of the Contractor's proposal attached hereto as Exhibit "A ". e) Any modification or amendments, including Change Orders, duly delivered after execution of the Agreement. 3. Contractor's Professional Level of Care: The Contractor shall be responsible for the completeness and accuracy of the Services, including all supporting data and other documents prepared or compiled in performance of the Services, and shall correct, at its sole expense, all significant errors and omissions therein. The fact that the Corporation has accepted or approved the Contractor's Services shall not relieve the Contractor of any of its responsibilities. The Contractor shall perform the Services in a skillful, professional and competent manner and in accordance with the standards of care, skill and diligence that would be anticipated from providers of similar services. 4. Time of Performance and Termination: a) The initial term of this Agreement is from the date the contract is January 16, 2006 to October 31, 2006. The term shall automatically renew for an additional one year term commencing November 1 of each consecutive year for four (4) additional years unless one of the parties gives notice in writing to the other, at least 60 days before the anniversary, of its intention not to renew. Any such renewal shall be subject to the same terms and conditions as set forth in this agreement. b) If the Term of this Agreement is renewed, at any time thereafter, Contractor may terminate this Agreement by giving the Corporation written notice of its intention to terminate, specifying the effective date of the termination, at least 90 days before that effective date. c) Corporation may terminate this Agreement immediately, in whole or in part, for its convenience upon providing notice to the Contractor. Such termination shall be effective upon receipt of the notice by Contractor or upon such other date as specified by Corporation. d) Notwithstanding anything to the contrary Corporation shall have no obligation under this Agreement, nor shall any payment be made to Contractor in respect of any period after December 31, of each calendar year during the term of this agreement, without an appropriation therefore by Corporation in accordance with a budget adopted by Corporation in compliance with applicable provisions of Law. 5. Compensation and Payment: In consideration of its performance of the Services, the Contractor shall be paid as follows: a) Corporation will pay for services and materials as explained in Exhibit A. Services shall be billed monthly at the rates and schedule established in Exhibit A. b) Rates established in the agreement shall remain in effect during the duration of the agreement and shall apply to all services rendered under the agreement including repair services. Any change in rates will only occur at the beginning of a renewal period if previously agreed to by the Corporation and Contractor in writing. c) Invoices shall describe the Services performed in detail. Invoices must be itemized as applying to established rates and charges and any additional expenses must be itemized on a time and materials basis. Additional expenses, above the approved charges, must be approved by the Corporation prior to commencing work. Contractor's proposal must enumerate charges for technician services based on skill level, travel time, and overtime charges for weekend and after -hours work. Upon request, Contractor shall provide Corporation with such other supporting information as Corporation may request. d) All invoices will be sales tax free because Corporation is a not for profit 63 -20 Corporation of the State of Colorado, exempt from such taxes (see General Conditions #2). e) The Contractor shall maintain comprehensive, complete and accurate records and accounts of its performance relating to this Agreement for a period of three (3) years following final payment hereunder, which period shall be extended at Corporation's reasonable request. Corporation shall have the right within such period to inspect such books, records and documents upon demand, with reasonable notice and at a reasonable time, for the purpose of determining, in accordance with acceptable accounting and auditing standards, compliance with the requirements of this Agreement and the Law. 6. Contract Management: The Airport Manager shall be Corporation's contract manager responsible for this Agreement. All correspondence between the parties hereto regarding this contract shall be between and among the contract managers. Either party may designate a different contract manager by notice in writing. Independent Contractor: It is expressly acknowledged and understood by the parties hereto that nothing contained in this Agreement shall result in, or be construed as establishing, an employment relationship. Contractor shall be, and shall perform as an independent contractor. No agent, subcontractor, employee, or servant of Contractor shall be, or shall be deemed to be, the employee, agent or servant of Corporation. The Contractor shall be solely and entirely responsible for its acts and for the acts of Contractor's agents, employees, servants and subcontractors during the performance of this Agreement. 8. Subcontracting; Assignment: The Contractor understands and hereby acknowledges that Corporation is relying primarily upon the expertise and personal abilities of Contractor. Contractor may not subcontract or delegate any part of the Services or substitute subcontractors without Corporation's written consent, which consent Corporation may exercise in its sole discretion. Neither Contractor nor its subcontractors may assign its interest in the Agreement or in its subcontract, including the assignment of any rights or delegation of any obligations provided therein, without the prior written consent of Corporation, which consent Corporation may withhold in its sole discretion; provided that Corporation hereby consents to any assignment to a successor entity to Contractor and to an assignment to an entity affiliated (by ownership) with Contractor. Except as so provided, this Agreement shall be binding on and inure to the benefit of the parties hereto, and their respective successors and assigns, and shall not be deemed to be for the benefit of or enforceable by any third party. Unless specifically stated to the contrary in any written consent to an assignment, no assignment will release or discharge the assignor from any duty or responsibility under the Agreement. 9. Ownership of Documents: Records of services provided under this Agreement shall be given to Corporation at its request. 10. Insurance: At all times during the term of this Agreement, Contractor shall maintain the following insurance: a) Type of Insurance b) Commercial General Liability c) Workers' Compensation Coverage Limits $1,000,000 minimum As required by Colorado law d) All insurance required hereby shall be issued by an insurance company or companies authorized to do business in the State of Colorado. The Contractor shall deliver certificates of required insurance to the Corporation, naming the Corporation as "Additional Insured ", within fifteen (15) calendar days of execution of this Agreement by the Board. e) Before permitting any subcontractor to perform any Services under this Agreement, Contractor shall either (1) require each of his subcontractors to procure and maintain, during the life of his subcontracts, insurance which meets the requirements for the Contractor herein, or (2) provide for insurance of the subcontractor in Contractor's own policies in the amounts required herein above. 11 Indemnification: Within the limits allowed by law, Contractor shall indemnify the Corporation for, and hold and defend the other party and its officials, boards, officers, principals and employees, harmless from all costs, claims and expenses, including reasonable attorney's fees, arising from claims of any nature whatsoever made by any person in connection with the acts or omissions, or representations by, the Contractor. This indemnification shall not apply to claims by third parties against the Corporation to the extent that the Corporation is liable to such third party for such claim without regard to the involvement of the Contractor. 12 Notices: Any notice and all written communications required under this Agreement shall be given in writing by personal delivery, electronic mail, facsimile, or mail to the appropriate party at the following addresses: a) Contractor: D and D Manzanares, Inc. DBA ServiceMaster Commercial Cleaning Solutions Mailing: P.O. Box 410, Eagle, CO 81631 Physical: 210 Marmot Lane, #B7 Eagle, CO 81631 (970) 328 -4444 — Phone (970) 328 -4447 - Fax b) Corporation: Ovid Seifers - Airport Manager Via US Mail only to: PO Box 850 Eagle, CO 81631 -or- Via Ground Shipping Methods (FedEx, UPS, etc...) to: 0219 Eldon Wilson Road Gypsum, CO 81637 Ph. 970 -524 -8246 Fax. 970 -524 -8247 c) Notices shall be deemed given on the date of delivery if delivered by personal delivery or delivery service such as Federal Express or United Parcel Service, or three days after the date of deposit, first class postage prepaid, in an official depository of the U.S. Postal Service. Facsimile notices and electronic mail shall be deemed given on the date of successful transmission if followed by a physical mailing. 13 Miscellaneous: a) The Contractor shall not discriminate against any employee or applicant for employment to be employed in the performance of this Agreement on the basis of race, color, religion, national origin, sex, ancestry, physical handicap, age, political affiliation or family responsibility. The contractor shall require all consultants, subcontractors or assigns to agree to the provisions of this subparagraph. b), The making, execution and delivery of this Agreement by the parties hereto has not been induced by any prior or contemporaneous representation, statement, warranty or agreement as to any matter other than those herein expressed or set forth in Exhibit "A" attached hereto. These two Agreements embody the entire understanding and agreement of the parties, and there are no further or other agreements or understandings, written or oral, in effect between them relating to the subject matter hereof. These Agreements may not be amended, including by any modification or, deletion from or addition to the scope of the Services, except by a written document of equal formality executed by both parties hereto. In the event there are conflicting terms contained in this Agreement and Exhibit "A ", the terms and conditions set forth in this Agreement shall control. c) This Agreement shall be governed by and construed in accordance with the internal laws of the State of Colorado, without reference to choice of law rules. The parties agree that venue in any action to enforce or interpret this Agreement shall be in the District Court in the 5th District for the State of Colorado. d) This Agreement does not and shall not be deemed to confer upon or grant to any third party any right enforceable at law or equity arising out of any term, covenant, or condition herein or the breach thereof. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the day and year first written above. ATTES Secretary B M Menconi, Eagle County Air Terminal Corp. President VENDOR/CONTRACTOR: D and D Manzanares, Inc. - DBA ServiceMaster Commercial Cleaning Solutio ( "Contractor "). By. UM F „a,G- Title: i' P,&� S l DsPS 1 GENERAL CONDITIONS 1. Contractor shall provide and pay for labor, materials, equipment, tools, utilities, permits, licenses, transportation, and other facilities and services necessary for proper execution and completion of the Work. 2. Corporation will cooperate with Contractor to obtain tax exemption for this project. If Contractor fails to obtain tax exemption applicable to public works projects regarding sales, consumer, use and similar taxes, Contractor shall pay the same. 3. Contractor shall be responsible for having taken steps reasonably necessary to ascertain the nature and location of the Work, and the general and local conditions which can affect the Work or the cost thereof. Any failure by Contractor to do so will not relieve him from responsibility for successfully performing the Work without additional expense to the Corporation. Corporation assumes no responsibility for any understanding or representations concerning conditions made by any of its officers, employees or agents prior to the execution of this Agreement, unless such understanding or representations are expressly stated in the Agreement. 4. Before commencing activities, Contractor shall: (1) take field measurements and verify field conditions; (2) carefully compare this and other information known to Contractor with that of the Agreement; and (3) promptly report errors, inconsistencies or omissions discovered to Corporation. 5. Contractor shall supervise and direct the Work, using Contractor's best skill and attention. Contractor shall be solely responsible for and have control over construction means, methods, techniques, sequences and procedures, and for coordinating all portions of the Work. 6. Contractor, as soon as practicable, shall furnish in writing to the Corporation the names of subcontractors and suppliers for each portion of the Work. 7. No charge shall be made by Contractor for hindrances or delays from any cause whatever during the progress of any portion of the Work, unless such hindrance or delay is caused in whole or in part by acts or omissions within the control of Owner. In any event, Owner may grant an extension of time for the completion of the Work, provided it is satisfied that delays or hindrances were due to causes outside Contractor's control, e.g., weather, or to acts of omission or commission by the Owner, provided that such extensions of time shall in no instance exceed the time actually lost to Contractor by reason of such causes, and provided further that Contractor shall have given Owner immediate (as determined by the circumstances, but not exceeding 72 hours) notice in writing of the cause of the detention or delay. 8. Contractor shall deliver, handle, store and install materials in accordance with manufacturers' instructions. 9. Contractor warrants to Corporation that: (1) materials and equipment furnished under the Agreement will be new and of good quality; (2) the Work will be free from defects not inherent in the quality required or permitted; and (3) the Work will conform to the requirements of the Agreement. 10. Contractor shall comply with and give notices required by all federal, state and local laws, statutes, ordinances, building codes, rules and regulations applicable to the Work. If the Contractor performs Work knowing it to be contrary to laws; statutes, ordinances, building codes, rules or regulations without notice to Corporation, Contractor shall assume full responsibility for such Work and shall bear the attributable costs. Contractor shall promptly notify Corporation in writing of any conflicts between the specifications for the Work and such governmental laws, rules and regulations. 11. Contractor shall keep the premises and surrounding area free from accumulation of dust, debris and trash related to the Work. 12. Before permitting any of his subcontractors to perform any Work under this contract, Contractor shall either (a) require each of his subcontractors to procure and maintain during the life of his subcontracts, Subcontractor's Public Liability and Property Damage Insurance of the types and in the amounts as may be applicable to his Work, which type and amounts shall be subject to the approval of the Corporation as indicated in the Agreement, or (b) insure the activities of his subcontractors in his own policy. 13. The performance of the Work may be terminated at any time in whole, or from time to time in part, by Corporation for its convenience. Any such termination shall be effected by delivery to the Contractor of a written notice ( "Notice of Termination ") specifying the extent to which performance of the Work is terminated and the date upon which termination becomes effective. After receipt of a Notice of Termination, and except as otherwise directed by Corporation, Contractor shall, in good faith, and to the best of its ability, do all things necessary, in the light of such notice and of such requests in implementation thereof as Corporation may make, to assure the efficient, proper closeout of the terminated Work (including the protection of Corporation's property). Among other things, Contractor shall, except as otherwise directed or approved by Corporation: a. stop the Work on the date and to the extent specified in the Notice of Termination; b. place no further orders or subcontracts for services, equipment or materials except as may be necessary for completion of such portion of the Work as is not terminated; c. terminate all orders and subcontracts to the extent that they relate to the performance of Work terminated by the Notice of Termination; d. assign to Corporation, in the manner and to the extent directed by it, all of the right, title and interest of Contractor under the orders or subcontracts so terminated, in which case Corporation shall have the right to settle or pay any or all claims arising out of the termination of such orders and subcontracts; e. with the approval of Corporation, settle all outstanding liabilities and all claims arising out of such termination or orders and subcontracts; and f. deliver to Corporation, when and as directed, all documents and all property which, if the Work had been completed, Contractor would be required to account for or deliver to Corporation, and transfer title to such property to Corporation to the extent not already transferred. In the event of such termination, Contractor shall be paid for the satisfactorily completed work up to the termination date. Requirements and Procedures for Contractors and Vendors Performing Work at Corporation Facilities 1. Security The airport is subject to an Airport Security Plan and to certain rules and regulations regarding airport security. The plan, rules, and regulations may change from time -to -time. Contractor and all of its employees and agents shall at all times be responsible for knowing and for complying with plans, rules, and regulations as the presently exist and as they may be modified and supplemented hereafter. If requested, persons working inside the airport perimeter will submit to a Criminal History Records Check (CHRC) and /or successfully complete a ten year employment history investigation to be performed by the Eagle County Airport Administration pursuant to the requirements of the Transportation Security Administration (TSA). Upon Airport's completion of the CHRC and/or acceptance of the satisfactory ten year employment history investigation, each employee shall undertake SIDA training from Airport Administration and pass the Airport's SIDA test. If issued secured access media employees must have access media clearly visible above the waist at all times when working inside the Airport perimeter or SIDA. Additionally, all employees shall wear identification from the Contractor and a uniform which identifies them as employees of the Contractor. Contractor will be responsible for collecting all access media, badges, proximity cards, and keys upon termination of any employees. All SIDA or other access badges shall be returned annually upon their expiration, or upon employee's termination or need for such access. 2. Customer Service It is our job to maintain a customer service ethic. This means communicating efficiently and treating people with respect and courtesy. This requires communicating with Airport Administration to get permission prior to work, informing building users what is planned, how it will affect each of them, what the interruptions will be and how long the work will take. This applies to all contractors and vendors working in Corporation facilities and sites. In addition, Contractor acknowledges that providing customer service in an extremely important component of the success and operation of Eagle County Airport. As such, ECAT as the owner and operator of the terminal requires that all users of the terminal facilities be treated with respect and courtesy. In rendering its services, Contractor shall comply with the highest standards of customer service to the public. Contractor shall, as part of its training program, reflect those values and train each employee prior to them providing janitorial services in the terminal. Contractor shall maintain a close check over its employees to ensure the maintenance of these high standards of customer service and professionalism, the performance of such obligation to be determined at the sole discretion of ECAT. In the event that ECAT finds these standards of customer service are not being met by the contractor, ECAT may terminate this agreement, in whole or in part, upon providing thirty (30) days notice to the Contractor. 3. Coordinating with Building Users/Employees: Before entering a Corporation facility, arrangements must be made for work during regular business hours or for work after - hours. Any work which will create noise, dust or odors must be arranged and approved in advance by the Airport Manager. Permission must also be granted by the Airport Manager of the affected area prior to commencing work during business hours. During the course of work, if the contractor or his workers are requested by a Corporation employee to stop work for any reason, please do so. Immediately call the contact person or the emergency contact, as indicated below to report this stoppage and to get further directions. 4. Coordination and use of facilities Arrangements must be made with Airport Administration by calling (970) 524 -8246 during regular business hours or at the office located on 0219 Eldon Wilson Road, Gypsum, next to the main terminal building. Contractors and vendors must make sure they have a specific plan for building access and a contact person and direct phone number for that person prior to commencing any after -hours work. A. After hours work: Contractors and vendors must arrange, in advance, for any work to be performed outside of the regular building operating hours of 7:OOam to 5:30pm, Monday through Friday. It is imperative that access be arranged in advance. Each time a contractor or vendor is working after - hours, contact must be made with the Airport Administration project personnel, ahead of time, to coordinate issues which may arise as a result of the planned work. Certain facilities have security systems with restricted access and hours of access. Instructions for specific building entries will be given for after - hours. One key and one access card may be issued. The contractor or vendor must sign for the key and /or card. There is a $50 charge for lost cards and a $25 charge for lost keys. Final payment will not be made until keys and/or cards are returned. 1. Terminal Building Site- The main entrance of the terminal building is the only access point for the building after - hours. 2. Do not prop open any doors. Contractors and vendors may not prop doors open to allow extension cords to be run through doors. Extension cords must be connected to exterior outlets to power any equipment used outdoors. 3. Contractors and vendors must arrange to meet their workers at building entrances to accompany them to work sites. 4. Contractor and vendor personnel must remain only in designated work areas and must not go into other areas of the building. B. Work which creates noise, vibration, dust, or any physical disturbance of staff (such as furniture moving) or requires the use of volatile organic compounds (VOCs) or other hazardous substances must be coordinated with the Airport Administration prior to commencing work. Approval must obtained prior to beginning any paint work in any Corporation Building. The use of oil -based paints, lacquer finishes or thinners is prohibited inside or adjacent to Corporation buildings. Contractors and vendors must have applicable MSDS documentation on site and be in compliance with the labeled requirements. C. Smoking is not allowed in Corporation facilities. Smoking is allowed outside buildings a minimum of fifteen feet from the building. Certain Corporation buildings have specific smoking areas assigned. D. Vehicles may not be parked on grass areas. Contractors and vendors must use the paved Corporation parking areas. Contractors and vendors requiring special access must make specific arrangements through the Airport Administration prior to commencing work. E. Areas for storage of materials, tools or for work fabrication assembly must be arranged in advance. The Corporation and their employees are not responsible for theft or damages of such materials or tools. F. Contractors and vendors must provide their own equipment and tools for use at Corporation facilities and ensure that such equipment is appropriate for the job, that it is properly maintained and used in accordance with safety practices common in the industry. The Corporation will not allow any Corporation -owned equipment or tools to be used by contractors or vendors. In the event that the Corporation has leased equipment or tools on site, a contractor or vendor will only be allowed to use such equipment upon executing a waiver. This waiver will hold the Corporation harmless and release all liability of the Corporation for the contractor's use of such equipment or tools. G. Parking for Contractor and its subcontractors shall be in areas designated for terminal employee parking. 5. Insurance and Bonds: A. All contractors and vendors must meet the minimum statutory insurance requirements before entering to work on any Corporation site. A valid commercial general liability insurance certificate must be received in the Airport Administration office, and approved, before any mobilization or work commences on a Corporation site. Contractors and vendors under contract with the Corporation should refer to the Agreement for applicable insurance and bonding requirements. Contract insurance and bonding requirements may differ from those indicated in this document. B. The minimum statutory insurance requirements are as follows: commercial general liability coverage shall be carried in the minimum amount of $1,000,000 per occurrence for claims or damages arising from activities conducted, including but not limited to personal injury, death, property damage and other damages imposed by law. Contractors must cant' worker's compensation insurance as required by Colorado law. 6. Compliance with Federal, State and Local Laws: A. It is the responsibility of all contractors and vendors to be in compliance with all applicable Federal, State and local laws while performing work on behalf of the Corporation on all Corporation sites. B. Contractors and vendors must be aware of and be in compliance with the Occupation and Safety Act (OSHA). All work procedures and any use of equipment on Corporation sites must meet and be handled and operated in compliance with OSHA. C. Contractors and vendors must be aware of Federal, State and local laws applicable to the procurement, use and handling of hazardous substances. Contractors and vendors must receive written approval from the Airport Manager to bring a substance with a hazardous materials classification greater than one (1) for health, fire or reactivity hazard and/or any specific hazard designation onto a Corporation site. 7. Personnel: A. Contractors and vendors are required to ensure that all personnel are qualified employees meeting all Federal, State and local laws related to employment, and may be required to show verification upon request. B. Contractors and vendors act as an independent contractor on all projects, unless the contract specifies otherwise, and are obligated to pay federal and state income tax on moneys earned. The personnel employed by contractors and vendors are not and shall not become employees, agents or servants of the Corporation because of the performance of any contracted work. C. Eagle County is a drug -free workplace. The possession or use of alcohol and drugs is prohibited while on County sites. All personnel must arrive for work at Eagle County sites sober and drug -free. Any person violating this provision must be immediately removed from the site. 8. Clean Uo: A. Contractors and vendors are responsible for clean up of immediate work areas. Disturbed areas must be returned to their original condition at the completion of the work. Contractors and vendors must either designate an area to be separated, and remain as work area for the duration of the project, or provide for immediate work areas open to employees and the public to be cleaned every 24 hours prior to the commencement of the next day's business hours. Areas to be designated as work areas must be separated from occupied business areas with partitions or plastic sheeting which will stop the transmission of sound, dust and other disturbances. B. Trash: Contractors and vendors are responsible for trash generated by work at Corporation facilities. Minor disposal in Corporation trash receptacles is permitted. Contractors and vendors engaging in work requiring seven days or longer or disturbing greater than 100 square feet of existing space must provide for their own trash collection and disposal. Sales Tax: Corporation will cooperate with Contractor to obtain tax exemption. If Contractor fails to obtain the tax exemption(s) applicable to public works projects from sales, consumer, use and similar taxes, Contractor shall pay the same. 10. Indemnification: Within the limits allowed by law, Contractor shall indemnify the Corporation for, and hold and defend the other party and its officials, boards, officers, principals and employees, harmless from all costs, claims and expenses, including reasonable attorney's fees, arising from claims of any nature whatsoever made by any person in connection with the acts or omissions, or representations by, the Contractor. LA ILM 1Jb4iM+s Presented to: Clark Shivley Ovid Seifers Chris Anderson Eagle County Government PO Box 850 Eagle, CO 81631 SP.rvic6MASTER Ple Cleaning Proposal Akrvicrosm BRAND y October 10, 2005 Commercial Cleaning & Janitorial Services Clark Shivley- Facilities Management- Maintenance Manager Ovid Seiffers- Eagle County RegionallAirport. • Airport Manager Chris Anderson- Eagle County Regional Airport.• Airport Administration Manager Eagle County Government PO Box 850 Eagle, CO 81631 Dear Gentlemen, ServiceMaster Commercial Cleaning Solutions P.O. Box 410 Eagle, CO 81631 970.328.4444 Fax: 970.328.4447 E -mail: servicemaster@vail.net < A Quality Service Contractor Thank you for the opportunity to submit this ServiceMaster Commercial Cleaning SolutionS(CCS) proposal for professional cleaning services for the Eagle County Government, located at 500 Broadway in Eagle, Colorado. ServiceMaster CCS is a franchised cleaning company whose entire territory is within Eagle County, so Customer Service & Customer Retention is vital to our survival. We would appreciate your careful consideration of the information contained in these pages based on: ✓ Our experience and longevity as your professional cleaning service provider. ✓ Our recruitment and training of the trust worthiestpeople available. ✓ Our employee communication system that tracks each employee While on duty. ✓ Our reputation of consistent high - quality service. We at ServiceMaster Clean appreciate the opportunity to serve you. Should you have any questions, please call and I will be glad to help you in any way I can. 9t�^t�your service, I tt�Wl � Dan Manzanares ServiceMaster of Vail - Commercial Cleaning Solutions President Akrvicemsm BRAND Clean SECTION PREOUALIFICATION INFORMATION (SEE DOCUMENTS ON FOLLOWING PAGES) Not for Public Release /:1 BRAND Pre-qualification/Pre- screening Information * * * ** Due 9/30/05 by 4:00 pm * * * ** Company Name: Company Address: Phone: Fax: Email: Location & Date Established Principal Officers of Contractor: CManagers & Members if LLC) Federal Tax ID #: Company Information ServiceMaster Commercial Cleaning Solutions PO Box 410 Faglp M 81611 (970)328 -4444 x2 (970)328 -4447 dan@servicemasterccs.com Established Spring 1982 in Avon, CO. Purchased by D&D Manzanares Inc on 10/1/91, moved to Minturn CO. Dan Manzanares President Name Title Dave Manzanares Vicp Prpsidpni -.. Name Title Name 84- 1180584 Title Proposing Contractor's State of Incorporation (State of Organization if LLC): Colorado Notice of Request for Proposals for Janitorial Services S 3. 4. Prequalification References * * ** Due 9130105 by 4:00 pm * * * ** Current Contracts: Total of Five References Company Name: WestStar Banks -Avon Building - Edwards Branch Contact: Carla Lowry - Gypsum Processing Center Phone number: (970)328 -9700 Contract Sq. Ft: Company Name: Contact: Phone number: Contract Sq. Ft: Colorado Mountain News Media Jim Hemia (970)328 -6333 14,687 - Gypsum Company Name: Vail Bible Church /Vail Academy - Eagle -Vail Contact: Joyce Woods/Ray Sforzo Phone number: (970)949 -6585 Contract Sq. Ft: 22,335 Company Name: St. Clare of Assissi - Edwards Contact: Kevin Wall Phone number: (970)926 -8980 Contract Sq. Ft: 19,011 Company Name: Contact: 5. Phone number: Contract Sq. Ft: Town Of Gypsum Family Learning Center Frances Barela Jud I Y Askelson - Edwards 6. 970)524 -7514 0)926 -7070 7,965 14,196 Notice of Request for Proposals for Janitorial Services Prequalification Suppliers/Financial Information * * * ** Due 9/30/05 by 4:00 pm * * * ** Total of Three Financial References Company Name: ServiceMaster RES /COM— penver 1. Contact: Mike McGee Phone number: ann -779 -i 4sa Company Name: 2. Contact: Phone number: Company Name: 3. Contact: Phone number: Eagle Amoco (970)328 -1611 FirstBank —Eagle Kevin Armitage (970)328 -9600 Insurance Insurance certificate attached? Yes Minimum Insurance: - $1,000,000 General Liability - Workers Compensation Insurance (as required by Colorado law) Notice of Request for Proposals for Janitorial Services Date: 9/27/2005 11:03 AM Sender's Fax ID: McDonald Agency Page 2 of 2 ACOR CERTIFICATE OF LIABILITY INSURANCE O PI DATE YI - ZD MANZDAI 09/27/9 /27/ 05 PRODUCER THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION TYPE OF INSURANCE ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE Stanley McDonald Agency IL Inc HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR 2018 State Road P.O. Box 1446 ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. La Crosse WI 54602 -1446 - Phone:608- 788 -6160 Fax:608- 788 -7012 INSURERS AFFORDING COVERAGE NAIC is INSURED INSURER..: Tudor Insurance Company INSURER 3: 7savolers eropsrty casualty Dan Maasanares INSURER C: lwazlun intsmatlanal dxaga Servicetiaster of f V Vail PO Box 410 INSURER D: Eagle CO 81631 -0410 PREMISE' > > �(Ee o^.arance) INSURER APED EF (ATy one person) COVERAGE$ THE POLICIES OF IN5JRMC '_LIS- ED BELOW HAVE BEEN ISEL.EC -0 THE INSURED"MED.ASOVE FOR THE PCUC °'ERIOD INDICA7 =D. NOTWITHSTANDING MY REOJIP.EMEJT,TETdd OR CONDITION OF AMY COMRAC-OR OTHER DOIX EM WIT- RESPEC- TO WHCHTHIS CERTIFICATE MAY BE IGEUm OR MAYFERTAN ,T-EIVSJ2MC2RFFOROEDBYT POLIZIESJ= _sMiBED-FPEIN SSUBJEC- TOPILT-ETEP.MS, F,CLUSIONSPNO COVJITIONSOF SUCH POLICIES, AGGREGATE LIMITS SHOWN W Y HAVE B==V REDUCED BY PAID CI-AIMS. LTR NSR TYPE OF INSURANCE POLICY NUMBER - DATE(MMDtM DAM(MMLDOM) LIMITS GENERAL LIABILITY EACH ooajWZETCE $1000000 A X COMMERCIAL GENERAL LIABILITY CLAIMS MADE [K] OCCJR PGL 724830 04/28/05 04/28/06 PREMISE' > > �(Ee o^.arance) $300000 APED EF (ATy one person) $5000 . PERSONAL & ADV WJIJRY $1000000 GENERAL AGGREGATE $2000000 G_VLAGGREGA- E_IMITPPFIES PER: POLICY PEC LOG PRODUCTS - COVWOP AGG $2000000 AUTOMOBILE LIABILITY ANY-TO COMBIPEC SINGL_ LItA T (Ee mollent; $ ALL MNEC ALTOS SCHEDVLED.ATTOS BODI_Y INJURY (Par person) $ HIREDAUTOS NON-CWNEDPLTOS BODI_Y INJURY (Par accident) $ PROPERTY DAMAGE (Per accid.1) $ GARAGE LIABILITY AUTC ONLv - EAACCIDENT $ ANY.AJTD OT ER -LAN EAA.CC $ AUTC ONLv: ^tC $ C ESS.NMBRELLA LIABILITY OCCUR EICLAIMSMADE EBU 9024443 04/28/05 04/28/06 EACH OCCLR:EIJCE $ 1000000 AGGREGATE $ 1000000 H DEDUCTIBLE RETENTION $10000 $ WOFKERS COMPENSATION AND EMPLOYERS' LIABILITY TORY LINT -S ER E.L. EACH ACCIDEW $ ANY PROPRIETCRPMTNEPNEXECUTIVE OFFICERrt EMBER E -UDED) E,L. DISEASE -EA EMPLOYEE $ I Vfs, doEIXlJe lllldbf SPECIAL PROVISIOVS balm E.L. DISEASE - POLICY LIMIT $ OTHER B Property Section 8219B90A 04/28/05 04/28/06 $150000 B ERLplOyeeDishonesty 8219690. 04/28/05 04/28/06 $25000 DEBCRIPTION OF OPERATIONS I LOCATIONS! VEHICLES i EXCLUSIONS ADDED By ENDORSEMENT: SPECIAL PROMSIONS CERTIFICATE HOLDER _...__.. ._._.. Eagle County Government Attn: Facility Management P.O. Box 850 Eagle CO 81631 EAGLC03 I SHOULD ANY OF THE MOMS, DESCRIBED POLICIES BE C.ANCEIIED BEFORE TIE EXPIWiON DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL 10 DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL IMPOSE NO OBLIGATION OR UMILrr( OF ANY KIND UPON THE INSURER, ITS AGENTS OR 09/27/2005 16:19 FAX 7209634331 BROWN -BROWN /2001/002 ACo&D. CERTIFICATE OF LIABILITY INSURANCE OP ID D DATE(MWDDIYYYY) asxV2 -4 09 27 DS PRODUCER Brown 8 Brown Ins of Denver 7110 W, Jaf£erson Avo . , #100 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. Denver co 80235 Phone: 303-980-6265 &ax:720- 962 -5142 INSURERS AFFORDING COVERAGE NAIC# INSURED INWRERA: SAFECO 24740 INSURER BI Pinnacol Assurance soxviGem Ater Of Vail 90 Box 410 Eagle CO 81631 INSURER C; MED EXP(Afty wo ppNpll) INSURER D: PERSONAL AADV INJURY NSURE E; VVYGI THE POLICIES OF INSURANCE LISTED BELOW HAVE SEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUITEMENT, TGRM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECTTO ALL THE TERMS, EXCLUSIONS AND CpNgTIOVS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS IR LTR NS TYPE OF INSURANCE POLICY HUNGER DATE M DATE IMMIDIVYYJ LIMNS GENERAL LIABILITY EACH OCCURRENCE S GOMMERGWLGENERALLIA.SILfTY CLAIMS MADE OCCUR PREMISES Ee oewnnco S MED EXP(Afty wo ppNpll) $ PERSONAL AADV INJURY 6 GENERALAGGREGATE S GENL AGGREGATE L MIT APPLISE PER POLICY D pp&- LOC PRODUCTS- COMPIOPAOG 6 AUTOMOBILE LIABILITY A ANYAUTO 02CE05597910 O1Jp1 /O5 01/01/06 COMBINED SINGLE LIMIT (Eeicddo') 61,OOD,000 X 1 ALL OWNED AUTOS 6CNEDUL.EDAUTOS BODILY INJURY (Perpenan) 5 1 I HIRED AUYOS NONJDWNED AUTOS BODILY INJURY IP.rpWdenU .S rRROPERTY DAMAGE POtraWdmu 6 GARAGE LIABILITY ALTO ONLY- EAACCIDENT S ANYAVTO OTHER THAN EA ACC 6 AUTO ONLY' AGG $ EXCEB611JM11RELI.A LIABIJTY OCCUR CLAIMS MADE EACH OCCURRENCE 6 AGGREGATE 6 5 DEDUCTIBLE S 71-RETENTION S S $ WORMUCOMPENSIATONAND EMPLOY ERS' UABI LITY ANY PROPPIETORIPARTNERIEXECUTIVE OFyyFlCEWMEMSER EXCLUDED7 SPECW. PROVISIONS S ONS b61W OTHER 4007590 01/01/05 01/01/06 X; YORY LIMRS q E.LEACHACCI0ENT 5100 000 E.L OISEASE • P.A EMPLDYEE $100,000 E.L. DISEASE - POLICY LIMrt 6500 000 OESCRIPTION OF OPERATIONS I LOCATION61 VEHICLES I EXCLUSIONS ADDED BT EIAORSEMENT/ SPECIAL PRDVISS'ONS Per Policy terT051, conditions and exclusions. 970.320.4447 CERTIFICATE 141!�LOEa Eagle County Government Attn: Facilities Management Po Box 850 Eagle CO 01631 EAGLECO SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRAT101 DATE TH[REOF, THE ISSUING; INSURER WILL ENDEAVOR TO MAIL 10 DAYS WRITTEN NOTICE TO THE CERTIFICATE FOLDER NAMED TO THE LEFT, OUT FAILURE TO 00 So SHALL WOW NO OBLIGATION OR LIABILITY OF ANY 10ND.UPON THE INSURER, ITS AOENT3 OR 09/27/2005 16:19 FAX 7209634331 BROWN -BROWN 12002/002 IMPORTANT If the certificate holder Is an ADDITIONAL INSURED, the policy(ies) must be endorsed. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). if SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). DISCLAIMER The Certificate of Insurance on the reverse side of this form does not constitute a contract between the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. ** Copies of the proposed contracts have been included for my review. By printing the words "no- exceptions" (here): NO - E`- C6'}'riorl5 I confirm that I have received a complete set of proposal documents and take no exceptions to any of the terms, conditions, or specifications of these proposal documents. Any exceptions taken to any of the terms, conditions or specifications of these proposal documents, are clearly stated on a separate sheet of pier attached to this sheet as well as attached to proposal in section 7. Pre - Qualification Authorized By: Signature 9'Z '7 �US Date Dan Manzanares President Printed name and title * * ** End Pre - Qualification Packet * * * ** * * * ** Due 9/30/05 by 4:00 pm * * * ** Notice of Request for Proposals for Janitorial Services eMMIASTER Clean ADDITIONAL PROPOSAL INFORAMATION IMMEDIATE STARTUP HISTORY ServiceMaster CCS has served Eagle County since June 1991, when the contract included only 7 locations: • New Eagle County Building • Old Courthouse • Golden Eagle Senior Center • Justice Center • Road & Bridge Office • Extension Office at the Fair Grounds • Eagle Library Over the years, ServiceMaster CCS has demonstrated repeatedly our ability to startup new buildings including some of our proudest challenges: • Eagle County airport Terminal- extremely unpredictable, seasonal fluctuations, staffing challenges, serving airline operations spaces & other terminal tenants. • Maintenance Service Center multi - building campus • Eagle County Aitport Tower - unique building, visible to the public • El Jebel Community Center outside of the I -70 corridor. To ensure ServiceMaster's continued startup success we: • Maintain operation capital funds that equal 25% of our largest account's monthly billing. • Remain in excellent- standing with ServiceMaster Clean (franchiser) by. • Fulfilling our annual on -going training, employee development, continuing education (CE) classes /seminars and other franchisee responsibilities. • Receive excellent scores on our annual Quality assurance (Q.1) audits. • Update regularly financial records for SMAC (Servicebfaster Acceptance Company). o Maintain a good relationship with FirstBank of Eagle for lines -of- credit, short and long term loans. (See Reference section 1a). PENDING CONTRACTS Based on the outcome of this bidding process, ServiceMaster has had the following organizations request Professional Cleaning Service Proposals based in part by their positive experience during ServiceMaster past performance serving Eagle County and /or the Eagle County Terminal: • American Airlines — nightly maintenance Exclusive office space and floor maintenance. m SkyWest (United)- nightly maintenance: Exclusive office space (already contracted: floor maintenance). a T.S. A. — exclusive space (currently serving T.S N. on a per - occurrence basis). m Health & Human Services Childcare Building- H &HS previously contacted ServiceiNlaster for a preliminary assessment regarding levels of service, frequencies, and budget costs (We currently serve the H &HS Edwards location as well as the Family Learning Center which mms out to be a extremely similar facility). SERVICEMASTER CORPORATE: FRANCHISOR HISTORY For over 55 years, ServiceMaster Company has provided service to residential and commercial consumers world wide, where in the United States we serve 10.5 million customers each year. Not for Public Release A krvicemsm BRAND Clean Our core service capabilities include lawn care and landscape maintenance, termite and pest control, plumbing, heating and air conditioning maintenance and repair, appliance maintenance and repair, cleaning and furniture maintenance and home warranties. These services are provided through a network of over 5,400 company -owned and franchised service centers and business units, operating under leading brands which include TruGreen ChemLawn, Terminix, American Home Shield, American Residential Services, Rescue Rooter, American Mechanical Services, ServiceMaster Clean, Merry Maids, AmeriSpec, Furniture Medic and the ServiceMaster Home Service Center. SERVICEMASTER CORPORATE: OBJECTIVES e To honor God in all we do. a To help People develop. e To pursue Excellence. ® To grow Profitably. SERVICEMASTER OF VAIL- FRANCHISE HISTORY Established in 1982 ServiceMaster of Vail has for the past 24 years, provided high quality consistent service to residential and commercial customers throughout Eagle County. In October of 1991, brothers Dan & Dave Manzanares purchased ServiceMaster of Vail operating out of Mintum making them the youngest ServiceMaster owners to have purchased a franchise at 23 and 20 respectively. For twelve years, this local company has relied on satisfying its clientele to grow and has developed into a multi- divisional organization employing 45 people on average from a variety of backgrounds and nationalities. During this same period, ServiceMaster of Vail was fortunate to have been awarded a contract to serve the Eagle County Airport Terminal necessitating owner Dave Manzanares to move to Eagle in 1997 where he currently resides. As a result of continued growth, in October 2001, ServiceMaster of Vail moved its entire operation to 210 Marmot Lane #13-7 in the Eagle Commercial Park to better serve its clientele as well as support its employees. Partner Dan Manzanares also made the move to Eagle in December 2002. MISSION STATEMENT ServiceMaster CCS's Mission is to be a Leading Provider of Commercial Cleaning Services by: • Developing loyal repeat clientele through value and consistent service. • Promoting High Standards and Ethics. • Providing a Clean, Safe and Productive Work Environment. • Incorporating Serviceblaster's Corporate Objectives. Not for Public Release A BRAND Sere eem -AST. R Clean ORGANIZATION CHART ServiceMaster CCS is a franchised cleaning company whose entire territory is within Eagle County, so Customer Service & Customer Retention is vital to our survival. Each color represents different levels within our company and the color of the uniform each employee is assigned. Supervisor /Manaaement /Ownership Lon evity of Emplovment • Blanca (1 -70 Area Manager) 5 years of employment Start date: 11/17/2000 • Angie (El Jebel Area Manager) 3 years of employment Start date: 5/01/2002 • Darryl (Project Cleaning Manager) 2 years of employment Start date: 5/01/2003 • Brenda (Operations /Office NIgr.) 8 years of employment Start date: 01/20/1997 • Dan (Co- Owner) 14 years of Ownership Start date: 7/14/1991 • Dave(Co- Owner) 14 years of Ownership, 2 years employment prior to ownership Eagle County Facilities Management Up- Valley- Down - Valley- El Jebel -Front Certified Front Line Front Line Line Cleaners Project leavers (10) Cleaners (50) (3) Cleaning Tei Building Building Supervisors Supervisors (2) (3) Not for Public Release 0 Future - Customer Service I BRAND Operations & Offic Contrrpacted Computer Donna- Accounting I Mana -gee r * I Ann- Outside Sales Support I H.R. Not for Public Release 0 Future - Customer Service I BRAND &Vs V1,C0V1ASTER Clean SERVICEMASTER'S PHILOSOPHY Although ServiceMaster serves many different types of customers, it is proud of the fact that it has a comprehensive system to serve them one at a time. Since service is important, we have spent a considerable amount of time constructing a proposal straight from your specifications. ServiceMaster s time and motion studies give us the confidence we can provide the service you have requested at a valued price. FRANCHISE SUPPORT As a franchise of ServiceMaster we enjoy an uncommon depth of expertise readily accessible to us and have benefited from it frequently. Resources include: • Private Internet connection to ServiceMaster Corporate for real -time technical, operational, personnel, legal and financial support, online bulletin board for over 5,000 franchises worldwide. • Public Internet sites for our clientele: 1. www.servicemasterclean.com 2. www.buiIdingmanagement.com • Regional corporate staff in Denver dedicated to the franchises' needs and success. The director of Denver Operations has been a large franchise owner herself and the Market Manager has over 25 years technical experience in ServiceMaster. • Numerous other local ServiceMaster franchises • An 800 toll-free hot line for technical assistance. • Mandatory Quarterly Meetings and Training sessions. • Annual Conferences developed precisely for each service we offers. • Annual International Convention, which gives the opportunity to network and learn from our peers. TECHNICAL SUPPORT A staff of specialists is maintained by ServiceMaster to continually provide the best in processes, equipment, cleaners, finishes, supplies, and tools. ServiceMaster manufactures its own products to ensure a completely integrated cleaning system designed to deliver a proven standard of quality. Not for Public Release A BRAND aermceMASTER Clean, CLEANING AND THE ENVIRONMENT At ServiceMaster CCS, our environmental policy is based on the belief that no one operates in isolation. Everyone shares the same earth, and everything we do matters to those around us. We make a conscience effort to put people first. The health, safety, and welfare of our customers, employees, and the people of the community we serve is paramount. ServiceMaster CCS is committed to leading the charge by the following: • By integrating Green ForTM products into our employee training programs and into the buildings by the end of the year. • By upgrading to the newly designed 2- bottle dispensing system. (no pre - mixing cleaners, increase LAQ) • By upgrading to the 2 compartment mop bucket (prevents cross- contamination) • By utilizing new bficrofiber technology in cleaning towels, damp mops etc. • By continuing to use CRI (green label certified) Vacuum Cleaning equipment. • Our main objective is to implement basic `green' cleaning procedures to first the Eagle County Building by the end of the year. • Our goal is to implement basic `green' cleaning procedures within all Eagle County buildings within 12 months. "Green Cleaning" is sweeping the cleaning industry. With changing laws and regulations, many facility managers are now urging that janitorial providers use chemicals that t�SEA,( reduce environmental impact and enhance personal safety. As a leader in the cleaning industry, ServiceMaster Clean has heard what our customers are 43 � asking for and ServiceMaster Clean is preparing to launch the Healthy m` Building Cleaning System, our Green Seal approved line of products. The Healthy Building Cleaning System utilizes the Green ForTM products line, which is designed for maximum cleaning while reducing the risk of chemical sensitivity to building occupants as well as the janitorial cleaning staff. The five products in the new line are: • Green ForTM General Purpose Cleaning (with portable dispensing system) • Green ForTM Floors • Green ForT "f Degreasing • Green ForTM Restrooms • Green ForTM Carpets All Green ForTM products are acceptable in the U.S. Green Building Council's LEED building standards. The LEED (Leadership in Energy and Environmental Design) Green Building Rating System® is a voluntary, consensus -based national standard for developing high- performance, sustainable buildings. Members of the U.S. Green Building Council representing all segments of the building industry developed LEED and continue to contribute to its evolution. LEED was created to: • Define "green building" by establishing a common standard of measurement • Promote integrated, whole - building design practices • Recognize environmental leadership in the building industry Not for Public Release A BRAND 01 1 LvormweiVASTER Clean, Stimulate green competition Raise consumer awareness of green building benefits Transform the building market UPRIGHT VACUUMS ServiceMaster CCS has always utilized Windsor Brand Upright Versamatic Vacuum cleaners because: • Brush strip and beater bar clean deep into the carpet and remove dirt that can damage your carpet. • The better the vacuuming is the less dusting there will be and reduces the frequency of necessary corrective cleaning. • Versamatic's vacuums are quiet (65dBA). • Versamatic's vacuums have a built in accessory hose and crevice tool for edge and off -the floor vacuuming. • Versamatic's triple Check fitler bag and 0.3 micron Air Quality 1ficrofilter improve indoor air quality by trapping contaminates, preventing them from being re- circulated into the air. • Versamatic's meet Carpet and Rug Institute stringent testing for the Green Label and LEED building standards. Green Label Approved Vacuums w: csu�aw wti. mine Cerfifvin_q Batter Vacuums to Clean Your Carpet — and Protect Indoor Air Quality (IAQ) High performance vacuum cleaners have a significant impact on improved indoor air quality (IAQ). At the same time, vacuums that effectively remove and contain soil while keeping the carpet looking good will help carpets last longer. So, verselmafle ultimately, better performing vacuums provide a greater return on your At-a- Glance investment and ensure a healthier indoor environment. w� N Norw,= Recognizing the need to identify superior cleaning equipment, CRI introduced its Green Label Testing Program for vacuum cleaners m 2000. This program tests two general categories of vacuums: a) general purpose vacuums approved for use on all conventional carpet styles; and b) vacuums specifically approved for use on carpet with a low pile, or surface texture, measuring approximately 1/4 inch or less. To qualify for the Green Label, these vacuums must go through a stringent testing process that measures three key performance factors: Soil Removal - The vacuum must remove a set quantity of soil from carpet in four passes. dn� Dust Contamination - The vacuum must not release more than 100 micrograms of dust particles per cubic meter of au. This protocol evaluates the total amount of dust.particles released by the brush rolls, through the filtration bag and via any air leaks from the system, and is more stringent that the National Ambient Air Quality Standards. Carpet Appearance Retention - The vacuum should not affect the appearance of the carpet more that a one -step change based on one year of normal vacuum use. Not for Public Release A krvicemsm BRAND ScrvicemAsTER Clean, INSURANCE SECT ION 2 REVIEVS INSURANCE COVERAGES ServiceMaster CCS believes very strongly about our customers, so you are the reason why we maintain such a high level of insurance for both your protection as well as ours. Most liability coverage on commercial cleaning services do not include coverage for the items on which the cleaning work is actually being performed (This is known as the "Care Custody, and Control" exclusion.) ServiceMaster of Vail does have such coverage for your protection Finally, because ServiceMaster deals with larger customers having many keys we have added a "LOST KEY" coverage of $25,000.00. This liability provides coverage for loss of keys which are in the possession of SetviceMaster covering: (1) The actual cost of keys, (2) Adjustment of locks to accept new keys; or (3) New locks, if required, including cost of their installation. of Insurance General Liability Automobile Liability Umbrella Liability Workers Compensation Lost Key Coverage Employee Dishonesty Bond Certificates Included in this proposal Number Limits $1,000,000.00 $1,000,000.00 $1,000,000.00 $100,000.00 $25,000.00 $25,000.00 Not for Public Release A ervicemsm. BRAND Clean, WORKER'S COMPENSION REVIEW For the 2004 year, ServiceMaster logged nearly 45,000 production hours in commercial cleaning services. Number of Job - related injuries: Although accidents happen, ServiceMaster believes there is a direct correlation between hiring & training employees and the number and types of on- the -job injuries. Initial training, on -going training, Protective Personal Equipment (PPE) training and OSHA training are essential in a safe work environment. See "Gross Claims Loss History Report". Not for Public Release A ervicrosm. BRAND N rr1 N A O Z T V O O N _ O O O �p J_ =m a 6 cN O CCo W T e FW- i r= W a N � .000.0 0 0 0 0 0 0 LLI ya U p J W N o E U cn u. a A« O� L) � U a F y 0 Z aw �" f3 W a a° > Q W NZ Na . a� x- a -a U Z 0 U) ui M m az Z a 0 N O .�, z a a rn N c 0 c I.I.! `w Z ti a 4 0 cr Z T V O O O O 0 0 0 0 0 0 O o 0 0 0 0 O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 rn> j p° = v E E p o y E E_ U > E U > coo N C 9 E a H U40.2 A f n 8 a 0 a coo N C 9 E a N U0U A f m zj 0 WO zw a� 2U ❑¢ Oy °m 0 a u 0 a H O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 00.00. O O o ... 000000 0 0 0 0 0 0 0 6 6 0 0 6 G O O O O O .000.0 0 0 0 0 0 0 0 0 0 0 0 0 000000 —..... _ rn> j p° = v E E p o y E E_ U > E U > coo N C 9 E a H U40.2 A f n 8 a 0 a coo N C 9 E a N U0U A f m zj 0 WO zw a� 2U ❑¢ Oy °m 0 a u 0 a H Servicem.4sTER Clean EMPLOYEE SELECTION a Recruiting quality individuals in a volatile employment market is the number one challenge of any American employer today. ServiceMaster of CCS: • Considers recruiting and selecting employees to be our first business priority. • Aggressively pursues creative, innovative approaches to attracting the best skilled people available. • Maintains a positive work environment encouraging employee communication and empowerment while fostering an "ownership" feeling that reduces employee turnover. We are dedicated to obtaining a reliable, competent, and trustworthy workforce. Our first and most important concern is to find individuals with the highest integrity. It is not realistic to believe that we are always able to discern those who will meet these standards, but it is always our primary goal. We do this by using an exclusive screening tool This Tool was developed by Gallup, Inc., the organization familiar for the Gallup polls. Each applicant is given a 45 question patterned interview to help us ascertain the character "themes" we believe are critical to their success as an employee and our success in developing them within our organization so that we and they can serve you in a manner commensurate with our objectives and your expectations. EMPLOYEE TRAINING ServiceMaster believes that training is the key to the performance of its personnel. ServiceMaster programs are designed to provide thorough initial training and to continually upgrade technical and human skills at all levels through regular "retraining" experiences. All training materials including videos, DVD's and booklets are produced in both English and Spanish for clear understanding and retention. We have a four -phase "on_ going training process: Phase I Orientation New employees attend a 2 -hour orientation session. During this orientation, the following topics are extensively covered: ✓ Employee Conduct ✓ Review of Cleaning Quality Indicator (CQl) Not for Public Release ✓ Cleaning Processes / Equipment Procedures ✓ Quality ✓ Job safety 0 BRAND 6 01rV MMAS Eli CZea ✓ Job location /Customer orientation ✓ Security Issues ✓ Administrative procedures (payroll, absenteeism, etc) ✓ Chemical usage and safety ✓ OSHA requirements of the employee /employer Phase II Hands -on- Training New employees are placed on the job with an experienced Area Manager or Building Supervisor for up to three (3) days. They are carefully coached regarding processes and performance during this period. Phase III Advancement Qualified employees are given opportunities to advance into lead positions, or supervisory positions. This creates incentive for them and promotes our training program. Advancements carry increase in job responsibilities and pay. Phase IV Evaluations /Recognition /Incentives Evaluations are after the first thirty (30) day of employment and then annual thereafter. Rewards and recognition are an integral part of our employment program and help us curb employee turnover. Qualified employees are evaluated for employee -of the -year. COMPREHENSIVE SYSTEM MANAGEMENT Behind the thoroughly trained personnel who perform the service, are skilled supervisors and other experienced managers who check procedures, enforce standards, and inspect results to ensure ServiceMaster's quality performance. QUALITY CONTROL Quality Control is the identification and prevention of defects to cleanliness in order to produce stable quality at high levels. All of the concepts, tools, reports, and recommendations found in our Quality Control program are focused toward achieving this concept of quality control. It is important to remember that while inspection can fix the problem, Quality Control can fix the process, which ultimately caused the problem. (See Section 9) Not for Public Release A ervacemsm. BRAND Cleaning Quality Indicator Indicador de Calidad de Limpieza Servicemsm Clean, Building Number: Edificio: Department: Departmento: Employee Number: Numero del Empleado: . Entries /Lobbies - Glass, Chrome, Mats, Floors, Corners, Date: Fecha: Inspector: Inspector: E = Exceeds Expectations M = Meets Expectations B = Below Expectations E = Exceder las Expectativas M = Cumplir las Expectativas B = Abajo las Expectativas Area Circle Areas Needing Attention E M B Marque las Areas qua Necesitan Atencion Entries /Lobbies - Glass, Chrome, Mats, Floors, Corners, 10 8 5 Vidrios, Cromo, Tapetes, Pisos, Esquinas, Repisas, Paredes, Entradas / VestfbUJOS Ledges, Walls, Sand, Urns, Outside Entry Arena, Urnas, Entrada Exterior Elevators - Elevadores Floors, Edges, Tracks, Doors, Dusting 10 8 5 Pisos, Orillas, Cantles, Puertas, Sacudido Corridors /Halls - Floors /Carpets, Edging, Baseboards, Fountains, Doors, Glass, Walls, Fixtures 10 $ 5 Pisos /Alfombras, Orillas, Zdcalos, Fuentes, Puertas, Vidrios, Corredores / Pasillos Dusted Paredes, Lamparas sacudidas Dispensers Filled/Polished, Mirrors Clean/Dusted, Dispensadores Uenos/Pulidos, Espelos Limpios/Sacudidos, Pisos, Restrooms - Banos Floors, Trashcans, Partitions Clean/Dusted, 10 8 5 Basureros, Particiones Limpias/Sacudidas, Inodoros y Urinates Toilets and Urinals Clean, Bases/Behind, Limpios, Bases/Parte Trasera, Artfculos Bdllosos, Paredes, Ventilas, Brt htwork Walls Vents Doors Puertas. Floors, Edging, Dusting of Blinds, Partitions, Pisos, Repisas, Persianas Sacudidas, Particiones, Archivos, Offices - Oficinas Files, Pictures, etc. Trash Cans, Desktops, 10 8 5 Cuadros de Decoracidn, etc. Basureros, Parts Superior de Ashtrays, Phones, Furniture in Place /Clean Escdtorios, Ceniceros, TelBfonos, Muebles an su Lu ar /Lim ios Stairways - Escaleras Steps Clean/Edged, Rails Dusted/Polished, 10 8 5 Escalones Limpios / Orillas, Barandales Sacudidos /Pulidos, Fixtures Dusted 1-6ces /1-Ampara Sacudidas Eating Areas - Areas Tabletops, Chairs in Place, Spot Walls, Mesas, Sillas an su Lugar, Manchas an las Paredes, pars Tomar Alimentos Counter /Sink, doors, Trash Cans, Dust Blinds, 10 8 5 Mesetas / Fregadero, Puertas, Basureros, Persianas Sacudidas, Ledges, Floors Repisas, Pisos. Private Restrooms/ Showers - Banos Floors, Flushables, Walls, Mirrors, Sink, 10 $ 5 Pisos, Inodoros, Paredes, Espejos, Fregaderos, Artfculos Privados / Duchas Brightwork Bdllosos Employee Appearance - AparienCia del Wearing clean Uniform, Properly Worn, 10 $ 5 Use un Uniforms Limpio, Usado de Is Manera Apropiada, Empleado Groomed, Neat, Personal Hygiene Acicalado, Pulcro, Higiene Personal. Janitor Closets - Sinks, Floors, Walls, Clean, Organized, Fregaderos, Pisos, Paredes, Limpios, Organizados, el Equipo Armario del Empleado Equipment clean, in Good Repair, Stored 10 8 5 Limpio, an Buenas Condiciones, Almacenado Apropiadamente, de Limpieza Neatly, Appropriately Stocked Surtido Apropiadamente. Method of Operation - Using Equipment and Chemicals Properly, 10 8 5 Usando of Equipo y los Qufmico Apropiadamente, Siguiendo las Metodo de Operacion Following Policies and Procedures Polfticas y Procedimientos Employee Attitude - Pleasant, cooperative, Willing to Follow 10 $ 5 Agradable, Cooperativo, dispuesto a Seguir Instrucciones y a Actitud del Empleado Instructions and Work as a Team Trabajar en Equipo. Customer's Concern Summary/General Observations: Encouraging Observations: Signatures Total Points: _ Possible Points = Score (Supervisor /Custodian) (Inspector) ServGcemAsmi? Clean SAFETY The Occupational Safety and Health Administration has placed significant burden on building owners to comply with their regulations. The employees' tight to know the chemical content of any substance with which he or she comes into contact and the education of employees on proper chemical use and handling can present certain liabilities. These rules extend to products used to clean buildings. ServiceMaster CCS has taken important steps to help its clients minimize their risk in these areas. For instance, ServiceMaster CCS employees receive appropriate information and undergo related training on how to safely use cleaning products. Additionally, the company submits, on behalf of its clients, the required Material Safety Data Sheet (MSDS) for every product used in the building. This helps to ensure that building owners and managers comply with necessary OSHA regulations. Sparked by growing concern about AIDS, OSHA also has developed standards designed to help reduce the transmission of blood -borne pathogens. ServiceMaster systematically trains all employees in these standards before they begin work in cleaning medical and dental offices, hospitals, labs, clinics, or any other facility where there is exposure to blood. The standards govern the proper disposal of used needles, blood products and other body fluids. PHOTO ID SYSTEM ServiceMaster CCS has had an Identification Badge System in place since 2002 to increase the level of security throughout all of our customer's buildings. All employees wear their ID- Badges that include their name and photograph. After a recent news story in December 2003, where thieves poising as janitors broke into buildings in the Denver Metro area prompted Clark at Facilities Management to email us regarding how we might prevent such a similar occurrence within Eagle County buildings. I communicated to him that we have had an Id -badge system in place nearly 2 years prior. (See copy of email on next page) irviceMAsTER. BRAND ��'VICNEASTER Chan +' EQUIPMENT ; SERVICUO PROFESSIONAL SERVICES Preventative Carpet Maintenance ✓ Low - moisture cleaning method using crystallization to suspend soil. ✓ Extends the life of carpet. ✓ Programs include spotting of spills and stains at no additional charge. Carpet Care ✓ Rotary Extraction scrubs the carpet in a circular motion guaranteeing all sides of the fibers are being cleaned. ✓ Hot water rinse extraction recommended by most carpet manufactures including SHAW uses emulsification to suspend soil. ✓ Stands carpet fibers up for uniform drying and improved appearance. ✓ Increases the drying time. Upholstery Care ✓ Wet & Solvent cleaning methods. Fiber Protector Application ✓ Water & Solvent based protectors. Resilient Hard Floors ✓ Vinyl Composite (VCf) Flooring. ✓ Rubber Composite Flooring (GYM) ✓ Re- Application of waxes, finishes and sealers. Stone, Slate & Quarry Tile ✓ Power Scrubbing & Rinse Extraction of Floors, Walls, Countertops. ✓ Restoration Processes re -vive rile grout. ✓ Re- Application of water borne and solvent -based sealers. Leather Care ✓ Cleaning and Reconditioning of Protected, Aniline and Nubuck leathers. ✓ Exclusive "LeatherMaster" Cleaning System. Winslow Cleaning ✓ Interior and Exterior. ✓ Service provided only for janitorial clientele. Not for Public Release A ServiceMAsTER BRAND Clean EMERGENCY RESPONSE ServiceMaster CCS is a local company located in Eagle with all the resources within minutes of Eagle County buildings. We structure our on -call personnel so there is a qualified project cleaning tech available for most cleaning requests. Because we have a large staff of front -line cleaners, fill- in cleaners and working supervisors, gathering adequate staff for emergencies is usually straightforward. In addition, our previously owned company ServiceMaster 24/7, provides Water, Sewer, Smoke, Mold mitigate & restoration services also located in Eagle for immediate response. EQUIPMENT /MATERIALS / STORAGE Having served Eagle County Government since 1991, ServiceMaster CCS maintains all adequate levels of equipment, supplies, and materials to routinely complete all nightly duties and all project cleaning work. The Vortex, our project cleaning truckmount system is worth mentioning because it is the most powerful cleaning truckmount in existence today. We purchased it because it is a diesel, extremely power when the hose is stretched out past 300 feet which means we don't have to move the truck to clean large buildings (very helpful when on the ramp at the airport, front of the Eagle County Building, etc.) Adequate storage for janitorial supplies and paper products is always a challenge. ServiceMaster Eagle office stores additional paper products on site for the Airport Terminal where there isn't enough space for all the paper that is consumed between deliveries. Since our office is only minutes away from the terminal, it is very unlikely we'd run out of adequate stock. Not for Public Release A SBrvicP.MAsm BRAND iI ?I TICOMASTER Clem # F v1 s BUSINESS AFFILIATIONS CP" ✓ The Carpet and Rug Institute (CRI) is the national trade association representing the carpet and mg industry. Headquartered in Dalton, Georgia, the Institute's membership consists of manufacturers representing 94% of all carpet produced in the United States, and suppliers of raw materials and services to the industry. There is continued coordination with other segments of the industry, such as distributors, retailers, installers and cleaners. BOI A ✓ The Building Owners and Managers Association (BOMA) International Foundation is an independent dedicated to sponsoring and encouraging innovative research and educational activities that advance the commercial real estate industry, profession and maintenance. CERTIFICATIONS SERSVFCERIASTER 4 NEAR ✓ Servicebfaster 4 Star Certification Training is completely produced in English and Spanish. Designed for every level of operations. ✓ The Training Program is the basis for why Service,viaster is the leader in residential /commercial cleaning services around the world. 11CRC ✓ The Institute of Inspection, Cleaning & Restoration Certification ( IICRC) was formed in 1972 to serve as an independent, non -profit certification body, to set and promote high standards and ethics; and to advance communication and technical proficiency within the inspection, cleaning and restoration service industry. 1. IICRC certification is based upon successful completion of a class in which the curriculum follows industry standards for that category as well as achieving a passing grade on a standardized exam. STONE TECH ✓ StoneTech Professional, Inc. is located in Union City, California, USA. We specialize in the research, development and manufacture of protective chemicals, maintenance and care products for natural stone, ceramic tile, grout and masonry surfaces. LEATHER MASTER ✓ Leather Master, Inc. is the most recognized name in the retail leather furniture industry, with over 300 leather tanneries and manufactures recommending them by name for leather care products. Our goal is to train a select group of specialists to hand the fast - growing market of leather cleaning, conditioning and restoration. Not for Public Release /�/y �rrryyryp A S8rviceMAsm BRAND y;v ✓ilIv'W IVASTER Clean This ServiceMaster CCS proposal is based on time- and - motion studies compiled by ServiceMaster Clean, the largest cleaning organization in the world, with over 55 years of experience. This is not a guess, but rather a detailed computation based on your requirements and expectations. ServiceMaster of Vail - Commercial Cleaning Solutions is currently delivering high- quality service to over 1,000,000 square feet of office space every week in Eagle County. All of us here at ServiceMaster CCS are dedicated to providing the best product at the best possible price. We understand that when we are working for you, that it is not only our reputation on the line, but also yours. Every effort will be made to deserve the confidence you place in us should you allow us to perform any of the work described in these pages. Upon completion of any task, we invite and encourage your careful inspection of the work done and we guarantee your satisfaction. COMPARE US IN THESE AREAS: ✓ Quality ✓ Service ✓ Compliance Price / RHM Not for Public Release Akrvicemsm BRAND "J?OMASTER Clean DEFINING VALUE Not for Public Release ✓ Our crews are carefully selected, uniformed and trained. ✓ Designed and manufactured by ServiceMaster. ✓ "The result of on -going ServiceMaster research and development. ✓ Only available through ServiceMaster for ServiceMaster operators. ✓ ServiceMaster offers over 50 years experience and expertise. ✓ Commitment to new products and ongoing training. ✓ ServiceMaster holds us accountable for Quality Standards. A krvaceMAsm BRAND / M A :vv� ; �,�v 11%' S W Clean., STRUCTURED FOR YOUR PROTECTION L t� I �11i 1 Il 1 1), Iii , Not for Public Release ✓ We train our employees in blood borne pathogens in the workplace and compliance to OSHA safety requirements in this critical area. ✓ Training and employee understanding of OSHA compliance accompany our handling of all chemicals. ✓ We post the necessary MSDS information in your behalf. ✓ We comply with our client's safety and security policies at all times when we are present in their buildings. ✓ ServiceMaster is environmentally conscious in all products and systems used. ✓ We carry full comprehensive insurance. A SBrvicmsm. BRAND %;�`�'vw�.�l�fiiu��i� VLwn DEFINING SERVICE LEVELS Service L pft@ ✓ We can customize a wide range of systems to fit all your maintenance service requirements. ✓ Time and motion studies are used to determine the most effective means to provide maximum service to your facilities. ✓ We seek to understand your special needs and requests, desiring to meet the highest service standards possible. ✓ We continually measure our client satisfaction levels through a variety of means to assure optimum service. ✓ We guarantee. Not for Public Release (� �+ A Service I sm BRAND �:, 1�.) �1'�iASTEP Clean THE COST OF DOING BUSINESS Not for Public Release We offer a variety of services and can tailor a program to meet your budget. Our prices reflect accurate estimates and contain detailed analysis of all considerations. Time and motion studies are used as a basis for determining your costs for services you request. Our prices reflect our business expenses including such things as: Housekeeping & Sanitization Carpet & Floor Maintenance Employee Recruitment Background Verifications Training and Re- Training Certification Classes On the Job Supervision Management Safety Programs OSHA Compliance Equipment Purchase and Maintenance Cleaning Supplies and Tools Identified Uniforms ID Badge System Workers Comp. Insurance General Liability Insurance Health Insurance Complete Staff — No Subs! Akrvicemsm BRAND Servzcemsm Clean. Eagle County Airport Terminal 2006 Final Revision Date: January 15, 2006 102.5% 102.5% 102.5% 102.5% A ServiceMAsm BRAND Month November January October 16, 00 31, 2006 October 006 31, 2007 $26,904 00 October 31, 2008 $27,578 October 00: 31, 2009 $28,265 00 October 31, 2010 $28,970 $ Total 111,717 December $40,453 $41,464 $42,501 $43,564 $ 167,982 January $ 23,434 $41,126 $42,154 $43,208 $44,288 $ 194,210 February $ 36,223 $37,128 $38,056 $39,007 $39,982 $ 190,396 March $ 35,961 $36,860 $37,782 $38,727 $39,695 $ 189,025 A JI $ 22,451 $23,012 $23,587 $24,177 $24,781 $ 118,008 May $ 12,284 $12,591 $12,906 $13,229 $13,560 $ 64,570 June $ 10,038 $10,288 $10,545 $10,809 $11,079 $ 52,759 Jul $ 10,695 $10,962 $11,236 $11,517 $11,805 $ 56,215 August $ 10,366 $10,625 $10,891 $11,163 $11,442 $ 54,487 September $ 7,847 $8,043 $8,244 $8,450 $8,661 $ 41,245 October $ 12,284 111111 1 1 $12,591 $12,906 $13,229 $13,560 $ 64,570 Total $ 181,582 $270,583 $277,349 $284,282 $291,387 $1,387,586 9MEEME, ARRF Tower $ $ 13,844 $ 4,636 $ 17,9 7 371 1 $ 6, $ 18,830 6,301 $ 19,301 $ 6,459 $ 1 $ 88,269 29,540 Startup Costs: Initial Cleaning to all areas 40 hours Carpet Extraction (entire airport less areas incl. In Task schedule Scrub the floor in restrooms Mobilization Paid by 1/31/06 $ $ $ $ $ 1,000 - 925 575 2,500 (complete for free) A ServiceMAsm BRAND ServicemASTER Clean Eagle County Airport Terminal Date: January 15, 2006 Additional Stipulations: 1 Winter Season: November 24th -April 3rd. 2 Summer Season: Memorial Day thru Labor Day. 3 Shoulder Season: all other times. 4 Adequate and Efficient Storage Areas ASAP in both front and behind security for items like: (room for 2 carts, 2 buckets, large vacuum, trash truck etc.) 5 Adeqaute Area 6 EGE Staff will help police outside curb /walkways for debris. 7 Spill /Spot removal is an extra service on a per hour basis. 8 Enforce the terminal is not a lounge area for employees (at least pickup after themselves and stay out of our way). 9 Reserved Parking close to terminal for ServiceMaster Supervision. 10 Revisions to the "Task Schedule Revision 2006" will provide an acceptable service level. 11 Payments are made according to ServiceMaster's orginal proposal. 12 Assurance from EGE providing ServiceMaster performs, EGE will honor the 5 year agreement. A ServiceMASTER. BRAND ServiceMAsTER Clean CONFIDENTIAL Eagle County Airport Terminal- 2006 Final Revisions Project Cleaning- Per Additional Request 2005 -2006 Area 2006 -2007 increase January 15, 2006 2007 -2008 2008 -2009 increase increase 2009 -2010 increase 2,001 $ 2,051 102.5% 2,102 102.5% 2,155 102.5% 102.5% All Carpet $ 5,094 $ 5,221 $ 5,352 $ 5,486 $ 5,623 "" Moving Chairs / Stands etc. $ 924 $ 947 $ 971 $ 995 Removing Spots /Spills- requests made to SM office 1,020 4,526 $ 4,639 4,755 (1 hour minimum (no guarantee). $ 75 $ 77 $ 79 $ 81 $ 83 Carpet- Security (not requested for per occurrence price) Employee Rate per hour $ 25 Carpet- Main Entry to Security, Baggage Claim, Ticket 26 $ 26 $ 27 $ 28 Supevisor Rate per hour Lobby, Concourse Entryways & Main walkway $ 2,561 $ 2,625 $ 2,691 $ 2,758 $ 2,827 Carpet- Concourses $ 1,890 $ 1,937 $ 1,986 $ 2,036 $ 2,086 subtotal 4,451 4,563 4,677 4,794 4,914 VCT Maintenance- (after hours) Waxable Tile- joint -use airline office hall & 2 restrooms- Strip +4 $ 922 $ 945 $ 968 $ 992 $ 1,017 Waxable Tile- joint -use airline office hall & 2 restrooms- Shower Scrub +2 $ 768 $ 787 $ 807 $ 827 $ 848 Waxable Tile - Airline ticket counter- Strip +4 $ 403 $ 413 $ 424 $ 434 $ 445 VCT - Airline ticket counter - Shower Scrub +2 $ 336 $ 344 $ 353 $ 362 $ 371 VCT- Van/limo /Info - Strip +4 $ 754 $ 772 $ 792 $ 812 $ 832 VCT- Van /limo /Info - Shower Scrub +2 $ 628 $ 644 $ 660 $ 676 $ 693 2,121 2,174 2,228 2,284 2,341 Hard floors- Ceramic (after hours) Accents- dispursedthruought terminal $ 1,952 $ 2,001 $ 2,051 $ 2,102 $ 2,155 Entrances (tile, rubber, concrete) $ 1,650 $ 1,691 $ 1,734 $ 1,777 $ 1,821 Bathrooms- usaually a challenge $ 924 $ 947 $ 971 $ 995 $ 1,020 4,526 $ 4,639 4,755 4,874 4,996 Project Cleaning Rate Employee Rate per hour $ 25 $ 26 $ 26 $ 27 $ 28 Supevisor Rate per hour $ 35 $ 36 $ 37 $ 38 $ 39 A ServiceMAsTER. BRAND ServiceMAsTER Clean© NO O O N Z O H N LU aC J Q Z H LL J ui V N LN r O V S A'I'TVfINN\' KII UNOIk R Ivs k w k y nill, 0 0 afil k k v NOI\ K Nns N � R x O U ° U o N N � ° v � � N lJ; ° n - � N n R y O v A •K U n O C � o r O O o ti O > u K N N R .K- b ro N K Qu b O R U Ze y w w u N V ° V K � C K ,y ❑ W > " 7 W % 0 0 •v'i u . -i � F N O v •ay 0 � R M bA �P w q u _� ✓' A W '" b p N R C U c 0 ° a �. u o °= U ^ z V O� z 5 i U � i n n 0 U A'I'TVfINN\' KII UNOIk Ivs k k nill, x Cl vas afil k k / NOI\ Nns N i � N lJ; N n O u U S✓ O O � r O O u O > u T b ro N u U Qu O R U Ze y w w u N O i m � y K K ,y ❑ L N a 0 3 � � A ServiceMASTER. BRAND Serv2CeMASTER Clean A S'erviceMASTER. BRAND JIVS Al LL x x x x x x x x x x x N N "° c R a u z z R U b U ^O O C W O .-y1 O U ° y y m C O O O Y.W.L I Q 7 ° C O O 0 M ti Z H 4 r: h U v °o c °° F U Y N > �.s�y�Y - �°7� A o��— O N N= N y O CJ ~ ^ F4 (n O a O a Q Ca W Q q o " Q.Q U U N c uro v c c a 5 ti�� v N u S o O O ..5 o c .a ° o a a 8 a° N H H O 0 0 O O O r R R U a F •r off. V V g00 § ° ° � Q 7 U /o Q K ✓ K O 0 l� W V° ) 60 -aM VJ V) V] VJ c/) P- ✓ Q Q A S'erviceMASTER. BRAND ServicemASTER Clean, A ServiceMASTER. BRAND x'IIVCINNTV .CII INOW jys I2I:I ti iC k K k :C :C k iC k k X filu k k k k K k iC k K K CEIM Ani x x x x N ti ti ti ti u u u u u u Nns u r x N a R -o O R aF Y U Cal 7 b U u 3y ��0 vi O CJ R 0 ° y jy R u O a o_ w n % y N R N O� y 0 'may 0' N p :� O 'v .R. w ,� a~R., COi `R-' +�°.i C a'! R ieR�i (C ° N �y ❑ R ° ry N ..tl ° y •_vi i .� O F D�U..II U '*j 1� p R 'yU r O O O M a CJ O o °o a °° s a � 7 'a • u O v RO ^ K 0 O a cc r 0' a 'D . a .y -0 N R ^ a >1 ., R N R N R ❑ R y O G .^. sR. G 7 n O R 7 .ti O 0 O % � h (\) W U /) °Pr V 94 Q V V W H N U h4 Q H V U A ServiceMASTER. BRAND ServicemASTER Clean, A ServZCeMASTER. BRAND A "I'I \'nNN \' N A"',Vn NNV V. c .� R .-�+ .-�. N N A IH.I.NOW .k'IH,I.NOIV C'I?IH7tk, r A'DIi1FLk, W W IN'S z .LNS W z I2Id W nI -11 z w wclam z ate, w W ani z �ni W 6 WNOL4 NOW z w wNns z NMs u ❑ N O a w = ^ a N n °-' a' o Ua a o � u R u • n aui U� v� v d- � % F°, W N N 'O L ♦U K O h r Vi U K id % Cl O O ^\ O O O Jp v I m p O li �/W J VI,.^ rI b a ty 'U U y R •J > 'V a _y '] p o v u F .y W a n a 6 a y O w O �" j lV a, R °� 4! u" O V 'y V O ti U H v W N O V J K a ~ .� N R V U•�J+ K " D K Ou p 0 V / v V] ZJ Y) Jy 7 U R cr � ..D v u W N N a � y Q a u Q D p 0 Z u ❑ o p G R u u .r, O .� O .n O O q q r y o 0 u u o h a b F� v v 'ZI w . r m w .o U `n �-1 V H: F E.; p W p •� a U O U z H�U.0 qV V "o ouat A ServZCeMASTER. BRAND Servicefdlflmdb Clean EMPLOYEE TRACKING SYSTEM Since January 2004, ServiceMaster CCS has had in place an employee tracking /timekeeping system that has the following benefits: r • All employees check in and out from the telephone at their building Express • Employees can leave messages for their supervisors and supervisors can = %Il')e leave messages for employees who must listen before they can check in or ae[emated Timekeeping out. • If an employee doesn't show up, doesn't clock out or leaves early the system automatically notifies the supervisor on up to the managers and owners. LOCAL BUSINESS Dan and Dave Manzanares, owners and operators of ServiceMaster CCS, are life -long Eagle County residents that represent the 3`d generation to Eagle County home. We currently have 3 children (4`h generation) ranging in age from 2 to 5 years old. All of ServiceMaster ownership and supervisor /management staff live within Eagle County, so the income ServiceMaster generates stays in Eagle County. Because ServiceMaster CCS is incorporated in Eagle, ServiceMaster CCS generates: • Commercial Property Tax on our office building. • Personal Property Tax on all property /equipment within our business. • Vehicle Registration Tax on all company /personal vehicles (10 registrations in 2005) • Residential Property- Tax on owners homes (2). • Sales Tax on everything local and generate Sales Tax on items we sell to our customers (ex. Products). OTHER CLEANING PROJECTS Here are some of the other cleaning projects, not part of this proposal, which ServiceMastet CCS has or is currently performing for Eagle County Facilities or Eagle County Regional Airport: • Jail- Emergency Cell Cleanup- feces, bodily fluids. • Jail- Emergency Sewer Cleanup- (1 hour response). • Airport Terminal- Emergency Sewer Cleanup- (30 minutes response on both cases). • Eagle County Buildings- Emergency Water Cleanup- occasionally happens. • Airport Terminal - Emergency Fire Cleanup, July 2005 (30 minute on -site response). • Animal Control - Parvo- Decontamination & Cleanup, 2004 & 2005. • Eagle County Residential Properties- ifice Waste- Decontamination & Cleanup (16 &30 mile house). • Eagle County Fair & Rodeo- Routine cleaning & restroom maintenance. • El Jebel Community Center- Ongoing: On -Call Emergency Respond Services and Friday night Building Lockdown. Not for Public Release Akrvicrosm BRAND Se "vecemAsm Clean EXCELLENT SECURITY RECORD ServiceMaster CCS has served Eagle County Airport Terminal since it opened in November 1997, and our ability to train and follow security procedures is as follows: • No security issues at Eagle County Airport reported (unlocked doors, propping doors, lost keys etc.). • No TSA security issues reported (employee badge, employee in restricted area, ramp, driving etc.) • All SIDA badges returned after each season. • 2 SIDA badges lost since 1997 - EACH NVE'RE REPORTED THE SAME DAY LOST. ARFF staff de- activated immediately and replacements we're issued. • No security issues at the Sheriff's Office reported (our employee took a key home 1 night & it was returned before Sam the next moming). COMMUNICATING WITH SERVICEMASTER ServiceMaster CCS has made every attempt to make communicating with us is as comprehensive as possible through the following methods: • Eagle Office- Open Monday -Friday 8am -4pm (except 4 major holidays). 3 lines mean no busy signal. • Eagle Office- 24 hour LIVE answering service- Includes DIRECT CONNECT ability! • Eagle Office- 24 hour dedicated fax. • Eagle Office- servicemasterccs.com email system for all communication • Ex. info@servicemasterccs.com • Ex. issues@servicemasterccs.com • Ex: dan@servicemasterccs.com • Etc.... • ServiceNlaster Ownership /Nlanagement- Cell&Home Phones: For Emergency or Urgent calls. • Dan 376- 0963(cell) 328- 0440(home) • Dave 904- 7277(cell) 328- 3321(home) • Brenda 904- 6506(cell) 328- 6964(home) Not for Public Release Akrvacemsm. BRAND liV. °�.JcUaJ�1��eYd �Sl"t Clean REPORT SECTION 8 ANNUAL SERVICE SUMMARY MONTHLY SERVICE SUMMARY REPORTS In the business of commercial cleaning, communication determines our success in serving our customers because over time buildings requirements change and the items we clean change even from season to season. We are certainly not perfect in the service we offer, but through communication we receive issues /complaints, determine the cause and take steps to avoid making the same mistake twice. We pride ourselves on limiting re- occurring issues. Each month around the 3d Thursday, Clark Shively from Eagle County Facilities and Dan Manzanares, the Co -Owner of ServiceMaster CCS meets to: • Discuss Immediate /Urgent /Emergence Issues • Discuss General Issues • Schedule Project Cleaning Work coming up in the current month • Review the previous month's Issues, status and resolutions. ANNUAL SERVICE SUMMARY REPORT The following is our compilation of all the Monthly Summary Reports from the past 12 months. This is by no means all of the issues ServiceMaster experienced over the past year because through our quality control and proper inspections most of the issues are resolved in the field. The following are the issues that were communicated directly to the Eagle office through email from all Eagle County Facilities staff: ASCirvicemsm. BRAND rviceIMASTEE Clean., Eagle County Facilities- Annual Review of Monthly Summary Reports ISSUES THAT WERE COMMUNICATED TO THE MAIN OFFICE PER MONTH a e. t N k y" _ HBHS�VCrfWrbgremaivgddyafier MOppl]. SM¢¢MtlW¢E NNV4 marddaarc. NONE NONE a '•�aE•..EK'+'i L 1 OuesNea yatnng'red pawner being ordered Quesbm regamitp' red powder Win) ordered fu. on ame by Ran RESOLVED on eme by port RESOLVED NONE z� NONE NONE NONE F" jr NONE NONE NONE ladseenad e bXbbcker batlt, Ulan been fioj (uN. mom RESOLVED RESOLVED NONE NONE K:1M .:NONE NONE NONE f �f �W SOapd¢penserbe[ween AZ•eswraN GIS k yrd^t " empy EmpbyeeeNed Wearemrd[,adtott SMf0tN akey Team Leaderb.ckedkey inSM b.en' ao q amceed. ele arvRwq im AMb bVe lD ` x -d } k tiy alarm FaGsem pb Wbdbn[ p ddaroleyrf baron dear RESOLVED k¢ y box Faci4tie5rctreadkeyRESOLVED E SwOiA L wGarmd,n u Nrep O W E 3iYy'Vw r1 H a NONE NONE NONE 1 a r 'RESOLVED ig" SV.CS 0 basemen reerooms LgMbg do. was in Welder mom, not in WaMe water backup m baaemem. SM Neadmem res4aom. empbKe-ackaned V. RESOLVED .'NONE NONE NONE mom,:V- ONE NONE NONE L 48'yi � 1 y > j'r r^ Ld ;T 'n lMIL wr: dmaNd.rnprroad.1.ewrremeror PaNmma FlrepmupdbnT Clean up aMr NONE NONE dlemseyexRESOLVED Now �3` ahivt ONE NONE NONE !NONE k ryV y,M NONE F bk_ r�NONE NONE NONE 0 0 -3 '611 vvo� d p Mm " "" a A ServicEMASTER. f3N ep n dAed.e BRAND Clean Eagle County Facilities- Annual Review of Monthly Summary Reports ISSUES THAT WERE COMMUNICATED TO THE MAIN OFFICE PER MONTH A S8rvicerIIAsm 12MmN SmnryPep>igMfn BRAND v mph fi 1'ikti'Wylb�'rv`Yr } f',�tf.arg „t An NONE NONE NONE MOW + 3,p )i. NONE NONE �}p NONE LH '44h NONE NONE NONE rt Y F:l. t irtT -. W4ceO pinM in maid wluVOpm orjuy roam, 4ue#ioMtl empbyeeg9'4 fGYpMrewas rot NONE NONE fauW. 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EM pbee aTared W cMC.II d. rs NONE NONE RESOLVED .e `wart k NONE NONE NONE y "Lssue ;j�.yy �rii y ^,_ w /ourempb}e Kim AMr N"Ke mpla Dtelg. n N ex Mee NONE NONE KJRc Y n80Nl,RESOLVED paiiSf NONE NONE NONE >`�� 0 0 0 az C45 Akrvicrosm. 12 MSN ymnryPepsl Rauex BRAND ServicemASTn Clean Eagle County Facilities- Annual Review of Monthly Summary Reports ISSUES THAT WERE COMMUNICATED TO THE MAIN OFFICE PER MONTH ndCe ASBi 121110MASTER. laMrgewmryRerN Rm1aw BRAND r F NJWW?`1 ,j4 y� COu mmtw Nd OOwm MMUd khOngMrinure Ol Va evm rooms NONE gbssmgsev WhOmTmsEmp!Oe and d. RESOLVED beb'ud trasbfare Okamrg newepapers left On eOUMers. jdu��. RESOLVED S}y e;Gr T qY l NONE Aher lgmdeanbg f.1 SM. New empbyee 't Vainvg,a Wle mORda4upNe for UkMS. NONE RESOLVED x riMl°£i°a�NONE NONE NONE w NONE NONE NONE J �fti fi*�' NONE Ckan fmmadmiwtradonarea arG reeO snag R5b0mSRESOLVED NONE 4tk ay4tl$ t`S'� NONE NONE b 0. 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RESOLVED MW 0 ndCe ASBi 121110MASTER. laMrgewmryRerN Rm1aw BRAND Tan Not for Public Release ServZCBMASTER \Clean® Established: June iS. 2oo4 Last Update: September 200.9; AServacemsm. BRAND Clean. ServiceMaster Quality Control Manual CUSTOMER SERVICE PLAN GOALS SUPERVISION & INSPECTION INSPECHONFORMS ON -CALL PROCEDURES -EL JEBEL ON -CALL PROCEDURES- GENERAL TASKSCHEDULESAND BUILDING PLANS PROJECT CLEANING SCHEDULES ISSUE RESOLUTION GOALS ECS (EMPLOYEE COMMUNICATIONSYSTEM) TYPES OFISSUES GENERALAPPROACH ISSUE RESOLUTION QUESTIONS CLEANING POLICIES BLINDS CARPET SPOT /SPILLS CLEANDESKPOLICY CLEANING CONDITIONS OFANAREA /OFFICE CONSUMABLE SUPPLIES ELECTRONICEQUIPMENT EMPLOYEE PERSONAL ITEMS EXTERIOR TASKS HOLIDAYCLEANING SCHEDULE HOURS OFOPERATION KITCHENETTES PROJECT CLEANING (CARPET, TILE, WINDOWS) RECYCLING PROGRAM REFRIGERATORS /MIRCOWAVES WHAT IS TRASH? WINDOWS EMPLOYEE POLICIES ACCIDENTS — BROKEN /DAMAGED ITEMS ACCIDENTS — WORKERS COMP. CLAIMS BREAK LOCATION DRESS CODE DRUGS /ALCOHOL LOST & FOUND LOW IMPACT OPERATIONS MSDSREPORTING PARKING PERSONNEL CONDUCT & SECURITY PHONE CALLS / FAX MACHINES SMOKING AREAS SUPPLYDELT✓ERYBY3PD PARTY THEFT TRAINING LOCATIONS VERBAL /PHYSICAL ATTACKS Not for Public Release A ServiCPMAsm BRAND Service mAsm Clean SECURITY Y POLICIES ALARMS BEHAVIOR ISSUES INSIDE BUILDINGS (DOGS, KIDS ETC.) "LOCKIN" & COUNTYACCESS LOCKED" OFFICE DOORS LOST KEYSIPROXI CARDS Not for Public Release A S8rvic8msm. BRAND ServicemAsTm Clean. GOALS ServiceMaster's goal is to provide consistent high - quality cleaning services to all County facilities. Consistent supervision and regular inspections allow ServiceMaster a method of tracking our results, identifying trends, which then can be summarized and reported to Facilities Management on a monthly basis. SUPERVISION & INSPECTION Our supervisor's main objective is to support and make available all items required of our cleaning personnel to complete their tasks. Supervisors train, stock chemicals, order supplies, and solve problems. Supervisors complete written inspections as follows: • 1 inspection per week for facilities we serve 5 nights per week. • 1 inspection bi- monthly for facilities we service 3 nights or less per week. INSPECTION FORMS The "Cleaning Quality Indicator" form is the cornerstone of our inspection process (see attached) that allows the Inspector a standardized method of measuring quality over a period of time. If a deficiency is found a re- inspection is completed if deemed necessary by the Supervisor or Management. ON -CALL PROCEDURES -El Jebel ServiceMaster maintains pagers ( #949-7288) for both the employee as well as the supervisor serving the El Jebel Community Center. County employees with an Urgent issue request should first page the on -call pager where the call should be returned within 15 minutes. A ServiceMaster representative should respond to the facility within 30 minutes in the case of emergencies: alarm, fire, water etc. The County shall pay for additional services according to the `El Jebel Community Center' Rate table (see attached). ON -CALL PROCEDURES - General ServiceMaster maintains a 24 -7 answering service to handle after hour calls. By identifying yourself as an `Eagle County Representative', all urgent after hour calls can be directly connected to the on -call ServiceMaster employee. TASK SCHEDULES AND BUILDING PLANS ServiceMaster has provided a standardized `Task' schedule for cleaning each facility along with a building plan of the areas of service. Currently, Facilities provides to ServiceMaster plans for all facilities currently contracted. These should be reviewed and updated annually. PROJECT CLEANING SCHEDULES The Task Schedule contains a list of contracted Project Cleaning services and schedules per facility. ServiceMaster will contact Facilities to facilitate these `project' cleaning Not for Public Release A ServicemASTER. BRAND Servicmsm Clean. services, in accordance with the County `Requirements and Procedures for Contractors and Vendors' document. Facilities will communicate to the specific facility or department for their approval. GOAL Our goal is to maintain a system that identifies tracks and records the concerns of elected officials, staff and Facilities Management to ServiceMaster. Tracking concerns can avoid issues from reoccurring and direct our attention to any deficiency in service or supervision. Each issue will be included in our `Monthly Summary Report'. ECS (EMPLOYEE COMMUNICATION SYSTEM) ServiceMaster's computer -based employee tracking and communication system, in all languages, will help insure quality customer service by tracking personnel having the ability to utilize a voice -mail system to increase the speed of correspondence between field operations and ServiceMaster's management. This communication can be quickly communicated to Facilities Management for review. Some examples would be a door found unlocked, leaking fixture, spot won't come out, etc. TYPES OFISSUES Accurate feedback is essential to resolving any service issue and ServiceMaster maintains many different ways of communicating. Our standard way of communicating remains by email. ServiceMaster continues to provide a 24 -hour live answering service, on -call paging system for emergencies, and an up -to -date contact list. EMERGENCY Emergency issues received by Facilities should follow the current on -call paging system by calling the office phone number to speak with either office personnel or our 24 -hour answering service. Whenever possible, the service can patch Facilities directly through to the ServiceMaster on -call person. For Emergency calls involving El Jebel Community Center, Facilities should use the on -call pager, call ServiceMaster's El Jebel staff pager number, or call the office phone number. ROUTINE Issues not of emergency nature can be delivered by Facilities anytime to ServiceMaster's office by fax or email. We prefer the issue to be in writing (see Issue Resolution Questions) in order to log into the Communication Log and start researching the issue. ServiceMaster will receive the communications during normal Not for Public Release A krvicems ER. BRAND SL'rvicmsm Clean. business hours and any after hour communications will be received the next business day. F.Y.I. Issues of F.Y.I. status can be by phone, fax or email. ServiceMaster will receive these communications during normal business hours and will generally respond back in the manner the issue was received. ISSUE RESOLUTION QUESTIONS The more detailed information Facilities gather and communicates to ServiceMaster, the more accurately and timely we can respond. Faxes should include whenever possible: 1. Who is reporting the issue (ist person, 2nd person etc). 2. What department. 3. Background of issue (is it on -going or one -time) 4. Details of what the issue is include dates /times etc. 5. Deadline (if any) for response. GENERALAPPROACH Our general approach will be to: 1. Receive issue. 2. Research issue. 3. Review issue with supervisor. 4. Follow up in a timely manner. Not for Public Release A ServiceMAsTER. BRAND Sery ceMAS ER Clean BLINDS After the binds are cleaned with a feather duster and /or a damp towel, the blind will be placed in generally the same position prior to cleaning either in the down and open position or up and in the open position. If items exist on the window or windowsill the blind will be pulled to the up position. If the window is blocked and cannot be safely reached we will clean using an extending wool duster. CARPET SPOTS /SPILLS ServiceMaster will spot using the "30 second spot" method as we find them. If the spot cannot be removed by spotting alone it will be reported to the Supervisor or Team Leader who will report it to ServiceMaster's Office using ECS (Employee Communication System). County Employees should notify Facilities whenever a spot or spill occurs, so Facilities can determine if a "special" service is required in order to increase the chances of complete removal. Coffee, soda, mustard, tea, toner, glycol are some examples of spots that require immediate attention. Currently, all spots not removed by `spotting' remain until the next carpet cleaning extraction service. CLEANDESKPOLICY ServiceMaster has what is known as a "Clean Desk" policy. In short, when ServiceMaster cleans your desk we clean what is clear, we do not move any paperwork whatsoever. ServiceMaster will not touch personal items, so the item and the surface below is the responsibility of the County Employee. This policy is to prevent accidents and the disposal or misplacement of any paperwork. If county employee wants their entire work surface completely cleaned, please remove all paperwork from their desk and place it in their chair. CLEANIIVG CONDITIONS OFANAREA /OFFICE In the event, construction or some other unusual event is temporarily taking place, ServiceMaster will use its best judgment whether or not to service the area or office. Areas or offices that is hard to enter, in complete disarray, or being used as storage will not be serviced. We will notify Facilities if the issue persists. CONSUMABLE SUPPLIES ServiceMaster is responsible for the purchase, distribution and stocking of the following consumable paper supplies: trash liners, trash bags, toilet paper, fold towels, soap, deodorant blocks associated with restrooms, common areas and office space. Whenever available, ServiceMaster purchases quality recycled paper products for all buildings. County is responsible for the purchase and distribution of water cups, toilet seat covers, baby changing covers and dispenser roll towels for kitchens and work areas. ServiceMaster has volunteered to stock these materials and will contact Facilities regarding ordering. Not for Public Release Akrvicmsm BRAND ServiceMASTER Clean County is responsible for the purchase, distribution and stocking of dispenser roll towels, plastic ware, facial tissue, in association with kitchenettes and exam rooms, room deodorizers associated with restrooms and storage rooms. ELECTRONICEQUIPMENT Due to an increase of technical electronic equipment in the workplace, ServiceMaster does not wipe clean, only feather dust, any electronic items (copiers, printers, faxes, phones, computers, monitors etc). ServiceMaster is responsible for sanitizing the handset of telephones only. EMPLOYEE PERSONAL ITEMS ServiceMaster's personnel will not move or clean any personal items. Items left on the floor, desk or windowsills will be the responsibility of the individual County Employee as well as the surface underneath the items. EXTERIOR TASKS ServiceMaster is responsible to sweep and police for debris in the Eagle County main and west entrances. ServiceMaster will service all "Smoker Stations" providing Facilities notifies ServiceMaster of new installations and keys are provided. HOLIDAYCLEANING SCHEDULE ServiceMaster does not provide cleaning services for days that Eagle County observes its holiday. The exception is the Maintenance Service Center: Building B- ECO dispatch, lunchroom and restrooms where we add a cleaning service to break up long holiday weekends. --`—�? HOURS OF OPERATION Generally, ServiceMaster maintains a consistent schedule; however, occasionally we deviate from the regular schedule due to holidays (see HOLDIAY CLEANING SCHEDULE), special requests etc. Our normal schedule is as follows: • Day /Nights: Sunday daytime, and Monday through Thursday nights. • Start Times: Monday through Thursday anytime after 6pm • Start Times: Sunday anytime after ipm • Start Times: Landfill — during Landfill daytime business hours • Start Times: El Jebel — anytime after 51)m • Our Office: Business Hours: Monday through Friday 8am -41?m KITCHENETTES /FRIDGERATORS ServiceMaster is responsible for exterior surfaces only including cabinets, drawers, sinks and any appliance. We are not responsible for washing dishes left in the sink. Any dish will be pulled out, the sink cleaned and the dish replaced into the sink. ServiceMaster is responsible for the exterior surfaces of refrigerators and microwaves only. The insides are the responsibility of the departments. Consumable paper roll towels and plastic ware are the responsibility of County (see CONSUMABLE SUPPLIES). Not for Public Release ASPirvicemsm. BRAND ServiceemAsTER Clean OCCUPIED OFFICE, CONFERENCE OR PUBLICAREA An Employee, while the building is open to the public, will perform their tasks with an emphasis on minimizing the impacts from noise, dust or other cleaning issues on the public. ServiceMaster will attempt to complete all other assigned tasks for these areas during its normal hours of operation returning to previously occupied areas toward the end of the shift. Any area that is occupied will be passed over to return later for cleaning. If the area is still occupied the employee will ask if it is acceptable to clean. Any areas that are consistently being passed over will be communicated to Facilities Management. PROJECT CLEANING - CARPET, TILE, WINDOWS ServiceMaster will notify Facilities of our intention to perform Project Cleaning tasks giving Facilities adequate notice to communicate to County Employees the areas to be serviced and County Employee's responsibilities listed below. Employee Preparation ServiceMaster has what is known as a "Preparation" policy for all of our contract service clients. Performing our best is important to us and this policy is for your benefit as well as ours. In short, the policy is simple, prior to ServiceMaster's arrival; the County's Employees are responsible for picking up all ITEMS (trashcans, paperwork, boxes, personal effects, chair mats etc.), within reason; off of the carpeted floor we are scheduled to service. THE MORE YOU PICK UP THE MORE WE CAN CLEAN. Chairs will be moved and replaced by ServiceMaster. Employee Traffic In order to properly clean your facility, we respectfully request that little or no Employee traffic be present during or immediately after our service is completed. Our request is to mitigate slipping, tripping or falling accidents that can occur while the carpet is being cleaned and until the carpet is completely dry. If Employees are present during our service we will do our best to work around them using normal cleaning procedures and will not skip areas to return later to complete. Any area not cleaned due to Employee traffic will be considered completed. Personal Items ServiceMaster will not touch any personal items for any reason whatsoever. It is the responsibility of each Employee to secure any items prior to our service. Only Contractor on Site Because ServiceMaster takes pride in our work and we feel that "cleaning" is a final step, we respectfully request that during our service and until the all areas are completely dry, ServiceMaster be Not for Public Release Akrvicemsm. BRAND ServicemAsm, Clean. the only contractor on site. This will ensure the job is completed correctly, inspected, guaranteed and passes ServiceMaster's standards of quality. RECYLLZVG PROGRAM ServiceMaster's technician will follow the Cleaning Procedure Manual and task schedule for proper cleaning frequencies. ServiceMaster's is responsible for two locations: Eagle County Building and Old Courthouse. We will consolidate the recycling materials at each department's recycling center and transport these materials into the recycling containers located in the basement of the Eagle County Building and Old Courthouse. WHAT IS TRASH? Anything inside of a wastebasket is considered deposable trash and will be removed whether or not the wastebasket is lined with a trash bag. Trash that is not inside a wastebasket should be labeled "trash" and ServiceMaster will gladly remove these items. At times, certain departments purge large amounts of files creating excessive amounts of heavy waste that generally housekeepers cannot manage. When this occurs, ServiceMaster will notify Facilities for assistance. WINDOWS ServiceMaster's is responsible to clean the inside of all exterior windows. We will notify Facilities, (see PROJECT CLEANING), of areas or departments we plan to service so proper notification can be communicated to County Employees to remove items off the windowsills. If the window is not cleared, blocked or cannot be safely reached the window will passed by and considered completed. Not for Public Release A Servicemsm. BRAND ServiceMASM Clean. ACCIDENTS: BROKEN /DAMAGED ITEMS Whenever an item is broken or damaged, the Employee will immediately contact their Supervisor or Team Leader. The Supervisor or Team Leader will either contact a ServiceMaster owner by phone, or voicemail using (ECS- ServiceMaster's Employee Communication System). Together, whenever possible, the item will be cleaned up or removed and saved in the janitors closet. The method of how Facilities is contacted is based on the urgency of the broken /damaged item. Critical items will immediately trigger a call to the Facilities On -call pager. We will communicate other items to Facilities for neat business day pickup by voice message, email or fax. Replacement — ServiceMaster will cooperate closely with Facilities and the individual to first apologize and then make arrangements to rectify the situation. Less costing items will be reimbursed upon receiving one of the following: a receipt of the broken item, a receipt of the replaced item, or a reasonable estimate. Significant costing items will be submitted as a claim to our insurance company. ACCIDENTS — WORKERS COMP. CLAIMS ServiceMaster will notify Facilities whenever an accident involving a ServiceMaster Employee occurs. Notification will be determined by the severity of the accident, and usually after the diagnosis, initial treatment, and workers compensation paperwork has commenced. BREAKLOCAITONS ServiceMaster's Employees will enjoy their break in the following locations: i. Lunchroom, break room or common area, usually near the janitors closet or vending machine while always respecting the low impact objective. 2. Any designated smoking area. 3. Outside the building but not at front entrance whether building is open to public or not. 4. If building is open to the public — as a last resort, a conference room within a department. DRESS CODE ServiceMaster's Employees will dress neat and professional in appearance by wearing an identified uniform shirt or smock, solid color pants, and a picture ID badge. Shorts, worn below the knee, are acceptable in the summer month only. DRUGS /ALCOHOL Alcohol or illegal substances are never to be brought into an account. An Employee will not be under the influence of alcohol or an illegal substance while on duty. Employees agree upon employment to abide by this policy ensuring the safety of themselves, fellow Employees and the customers we serve while protecting the reputation of Not for Public Release A krviceMAsm BRAND S Service ASTER Clean, ServiceMaster. If at anytime ServiceMaster or Facilities suspects an Employee of under the influence of a substance while on duty, the Employee will be removed from the building and under certain circumstances asked to submit to a drug test. Refusal to submit to such a test will be treated as if the test result (if taken) were positive. LOST & FOUND While on duty, ServiceMaster Employees will secure any item found in any public or common area placing the item in the building janitor closet. Any money or valuables (i.e. jewelry) left out by a County Employee within a locked office or department will not be removed. The Supervisor or Employee will communicate the findings via ECS- (ServiceMaster's Employee Communication System). Notification to Facilities will be determined by item found. Important items will immediately trigger a call to the Facilities On -Call Pager. We will communicate all other items to Facilities for next business day pickup by voice message, email or fax. LOW IMPACT OPERATIONS An Employee, while the building is open to the public, will perform their tasks with an emphasis on minimizing the impacts from noise, dust or other cleaning issues on the public. ServiceMaster will attempt to complete all other assigned tasks for these areas during its normal hours of operation returning to these areas toward the end of the shift. Any area that is occupied will be passed over to return later for cleaning. If the area is still occupied the employee will ask if it is acceptable to clean. Any areas we are unable to clean will be communicated to Facilities for next business day pickup by voice message, email or fax. MSDS REPORTING ServiceMaster provides access to every person Material Safety Data Sheets (MSDS) for products that a person might handle or be exposed to. ServiceMaster makes these MSDS available to comply fully with the provisions of the OSHA Standard and in attempting to help reduce in the number and severity the incidence of chemical source injuries and illness in the workplace. Facilities will be given the location(s) of the ServiceMaster's MSDS Booklet(s) and also a copy for Facilities reference. PARKING ServiceMaster's Employees will park in designated parking lots or areas assigned by Facilities. ServiceMaster identified vehicles delivering equipment or supplies or vehicles performing project work, will on occasion, park in no- parking zones, sidewalks, and entryways and on grass areas with as little impact as possible. PERSONNEL CONDUCT & SECURITY The following is found in ServiceMaster's Employee Handbook. "Security is very important to our business, and ServiceMaster Employees play an important roll in how secure a building or office is." i. DO NOT loan any alarm code, key, ID Badge, or SIDA Badge issued to you to anyone, another Employee or an Employee of our customer. 2. DO NOT allow anyone into a home, business or office without his or her own access. Not for Public Release A ServZCBMASTER. BRAND MMO I AST ER Chan 3. DO NOT prop exterior or locked office doors open. 4. DO NOT help yourself to anything to eat that doesn't belong to you, even if someone offers. That includes candy dishes, platters, and anything in the fridge. 5. DO NOT read any paperwork left out on desks, file drawers, file cabinets etc. 6. DO NOT leave "notes" for or voice complaints to our customers, instead document correspondence in the Communication Log if available, otherwise report any communication to your Supervisor, Team Leader or call the owner. 7. DO NOT engage in lengthy conversation with customers: be polite but short. PHONE CALLS / FAX MACHINES Employees are limited on making or receiving personal telephone calls at work. Phone calls are permitted in an emergency, or when Employees are using ECS (ServiceMaster's Employee Communication System). ServiceMaster requires one designated phone per building to be used for business communications with ECS or a Supervisor. ServiceMaster may need access to a fax machine on certain outlying facilities. SMOKING Smoking is strictly prohibited while on duty. Smoking is also prohibited in any company vehicle or building at any time. Smoking during break time is permitted in designate areas only and never outside the main entrance of any facility we serve even if it is a designated area. SUPPLYDELIVERYBYgRD PARTY ServiceMaster routinely requires deliveries to most facilities during normal business hours. These deliveries are made to a designated place, which are specific to each individual building. Where deliveries cannot be stored in janitor closets or storage rooms, supplies are placed in low impact areas like just outside a janitor closet, in a restroom, or in a conference or break room. These supplies are received and appropriately stored during ServiceMaster's next regularly scheduled service. THEFT The following as described in ServiceMaster's Employee Handbook 2004. Theft from a customer, client, or other Employee will not be tolerated. ServiceMaster will assist in any investigations and we will cooperate fully and completely with law enforcement and press charges if necessary. In such cases termination will be immediate. Employees agree: 1. I understand I must abide by this policy to ensure the integrity and honesty of all ServiceMaster Employees as well as the reputation of ServiceMaster. 2. I hereby agree to cooperate with any investigation that involves myself or another ServiceMaster Employee. 3. 1 understand this policy I have received may be changed at any time with proper notification in writing or by voicemail. Not for Public Release Akrvicemsm. BRAND Servicmsnu Clean TRAINING LOCATIONS All Employees are required to attend both Initial Orientation Training and On -Going Training. This training covers the material in the Employee Handbook 2002 -2003, including but not limited to, company and facility policies and procedures, rules, cleaning procedures, equipment care, product use and safety, emergency and safety issues and ServiceMaster's written Hazardous Communication Program (HAZCOM). VERBAL / P B YS I CA L A T TA C KS Physical or verbal attacks against a co- worker, Supervisor or County Employee will not be tolerated. Horseplay and profanity is not acceptable while on duty or while wearing a ServiceMaster Identified uniform. ServiceMaster would also request that our Employees enjoy the same protection from verbal or physical attacks by County Employees. Because we are to have little or no verbal contact with County Employees, any communication, issue, or request should be directed to a ServiceMaster Supervisor, Team Leader or directly through Facilities. A Harassment incident will be reported immediately to the owner of ServiceMaster. All reports will be promptly investigated with due regard for the privacy of everyone involved. Any Employee found to have harassed a fellow Employee or subordinate would be subject to disciplinary action or possible discharge. ServiceMaster will also take any additional action necessary to appropriately correct the situation. ServiceMaster will not retaliate against anyone who makes a good faith report of alleged harassment, even if the Employee was in error. ServiceMaster accepts no liability for harassment of one Employee by another Employee. The individual who makes unwelcome advances, threatens or in any way harasses another Employee is personally liable for such actions and their consequences. ServiceMaster will not provide legal, financial or any other assistance to an individual accused of harassment if a legal complaint is filed. Not for Public Release A SBrvic8wsm. BRAND 3 eviceMAST'ER Clean ALARMS If an alarm is sounding prior to ServiceMaster Employees beginning their shift, they are NOT to enter the building and immediately notify their Supervisor, ServiceMaster owner or Facilities On -Call Pager and wait for further instruction and for arriving law enforcement. • If a ServiceMaster Employee accidentally sets off a security alarm, the Employee or Team Leader will disarm the alarm, notify their Supervisor and wait for arriving law enforcement. • If Other people sets off the security alarm, ServiceMaster's Employee or Team Leader will locate the security breech and wait for arriving law enforcement. • ServiceMaster is not security, so we'll investigate security issues with caution and for the purpose of information only. • A team leader or Supervisor will report all fire alarms to Facilities on -call pager. BEHAVIOR INSIDE BUILDINGS (SMOKING, ANIMALS, KIDS ETC.) Behavior problems observed by ServiceMaster staff will be reported to Facilities during next day's business, unless obvious damage to property is evident; whereas, either Facilities on -call person or the police will be notified. "LOCK 17V"& COUNTYACCESS ServiceMaster Employees maintain security by locking themselves into their designated areas while cleaning. We will lock the doors anytime we leave these secured area for breaks, supplies, trash removal, recycling, etc. ServiceMaster will not open or unlock any door for any County Employee, or provide access into any building or into any area. County Employees will be told "sorry" it is against the security policy. ServiceMaster is not responsible for re- checking doors where County Employees leave departments or office doors unsecured, or when doors are propped open for public access. "LOCKED" OFFICE DOORS As a general rule, ServiceMaster does not access any interior locked doors. County employees are encouraged to place their wastebasket outside their door, and ServiceMaster will gladly remove the garbage and replace the liner if needed. In certain locations; however, we have be requested by County Employees to unlock, clean and relock after completion. LOST KEYS /PROXI CARDS In the event a County issued Key /Proxi card is lost or stolen ServiceMaster's Employee will immediately contact their Supervisor or Team Leader. The Supervisor or Team Leader will then contact a ServiceMaster owner by phone, or voicemail using (ECS- ServiceMaster's Employee Communication System). The method of how Facilities is contacted is based on the urgency of the lost Key /Proxi card. Exterior door or department door keys /Proxi cards will immediately trigger a call to the Facilities On -call pager. We will communicate all other lost keys to Facilities for next business day pickup by voice message, email or fax. Not for Public Release A ServZCBMASTER. BRAND