HomeMy WebLinkAboutC05-165 ImageBASE ('os- ;IAJ- '1 2- AGREEMENT REGARDING PROVISION OF PROFESSIONAL SERVICES This Agreement Regarding Provision of Professional Services (the "Agreement") dated as of May 11, 2005, is between ImageBASE, LLC ("Contractor") and Eagle County, Colorado ("County"), by and through its Board of County Commissioners ("Board"). Recitals A. County has heretofore requested a proposal from Contractor for document image digital conversion AKA scanning and indexing services (the "Project Phase I"); B. Contractor has submitted to the County a proposal for the Project Phase I and represented to County that it has the proprietary technology, expertise and personnel necessary to properly complete the Project Phase I and a willingness to accomplish part of the project on-site; C. After considering the proposal, the Eagle County Clerk and Recorder has decided to accept the proposal of Contractor for the Project Phase I subject to the execution of this Agreement between the Contractor and the County acceptable to the Clerk; and D. Contractor and County intend by this Agreement to set forth the scope of the work to be done by Contractor in connection with the Project Phase I and related terms and conditions to govern the relationship between Contractor and County in connection with the Project Phase I. Terms and Conditions 1. Scope of Project Phase I~ Contractor shall perform the work described in the attached Exhibit A, attached hereto and incorporated be reference, entitled "Proposal" which was submitted by Contractor as part of its proposal. Contractor shall perform the work for the Project Phase I in a skillful, professional and competent manner and in accordance with the standards of care, skill and diligence applicable to consultants in the field in which Contractor practices with respect to such work. 2. Compensation and Payment: As consideration for the work to be performed by Contractor hereunder, County shall pay to Contractor an estimated amount not to exceed $60,105. The compensation to be paid to Contractor shall be paid upon presentation of invoice based upon percentage of project completed and accepted by County after quality assurance checks. During the Project Phase I, Contractor shall submit billings for its reimbursable costs and work performed in connection with the Project Phase I on a monthly basis no later than the 10th day of the month following the month in which the work billed was done. 1 Such billings shall be submitted to Teak Simonton, Eagle County Clerk & Recorder for review and approval and shall segregate reimbursable costs from charges for professional services and, upon request, Contractor shall provide County with such other supporting information as County may request. County shall pay all properly submitted invoices within 15 days after receipt of each such invoice and any supporting information requested by County. Contractor shall offer the County a Net 2% discount on all invoices that are approved and paid within a 10-day period. Any properly submitted invoices not paid within 30 days shall incur a 1.5% interest on the unpaid balance per month until paid. All billings shall include the Contractor's taxpayer identification number or social security number. 3, Time for Completion of Project: Contractor shall work diligently to complete the work described in Exhibit A within 180 days from the date this Agreement is executed by County. County recognizes however, that there may be delays in the completion of the work beyond the control of the Contractor and County, therefore, agrees that Contractor's obligation hereunder is one of diligence and is not a covenant or representation that the Project Phase I will be completed within said time period. Contractor shall, however, be responsible for promptly notifying County of delays in the completion of the Project Phase I, which Contractor believes, are attributable to County, 4. Personnel: Contractor understands that in retaining Contractor, County is relying primarily upon the proprietary technology, expertise and personal abilities of ImageBASE, LLC. This Agreement is conditioned upon the continuing direct personal involvement of ImageBASE, LLC in the Project Phase I. In the event that ImageBASE, LLC, for any reason, is unable to remain involved in the Project Phase I, or in the event that ImageBASE, LLC ceases to be involved in the Project Phase I as planned, Contractor shall immediately advise County of such fact and County shall have the option to terminate this Agreement. Contractor shall be responsible for worker's compensation and all other benefits for Contractor and its employees working on the Project Phase I and such employees shall not, for any reason, be deemed the agents, servants or employees of County. Neither the Contractor nor any employee of Contractor shall be entitled to unemployment insurance benefits throuQh the County and the Contractor shall be obliQated to pay any federal or state income taxes due with respect to any sum payable by County hereunder. Contractor shall maintain commercial general liability insurance providing bodily injury and property damage coverage with a combined single limit of at least $1,000,000 and a deductible of not more than $1,000. Such insurance shall provide that it may not be canceled without 30 days prior written notice to County. Prior to commencement of work on the Project Phase I, Contractor shall cause County to be named as an additional insured and shall provide County with evidence, acceptable to County, that the insurance required hereby is in full force and effect. 2 5. No Assiqnment: The parties to this Agreement recognize that the services to be provided pursuant to this Agreement are professional in nature and that in entering into this Agreement, County is relying upon the personal services and reputation of ImageBASE, LLC. Therefore, Contractor may not assign its interest in this Agreement without the prior written consent of County, which may withhold such consent in its sole discretion. Except as so provided, this Agreement shall be binding on and inure to the benefit of the parties hereto, their respective successors and assigns, and shall not be deemed to be for the benefit of or enforceable by any third party. 6. Conflicts of Interest: Neither Contractor nor any of its employees shall, at any time during the term of this Agreement, do work for, nor shall they have any financial interest or other relationship with any entity or project which would constitute a conflict of interest or influence or otherwise jeopardize the professional judgment of Contractor in connection with the Project Phase I. 7. Confidentiality: Contractor acknowledges that it may receive confidential information from County in connection with the Project Phase lor, as part of the Project Phase I, develop such information. Contractor shall take all precautions necessary to maintain and protect the confidentiality of any such information and to ensure that it shall be used only for the purposes of the Project Phase I. 8. Ownership of Work: Subject to County's obligation to compensate Contractor, all work, reports, designs, drawings, renderings and other work product produced by Contractor in connection with the Project Phase I shall belong to County and Contractor shall not use any part thereof for purposes other than the Project Phase I without the written consent of County. 9. Indemnification: Contractor hereto shall indemnify the County and hold and defend the other party and its officials, officers and employees harmless from all costs, claims and expenses arising from claims made by any person in connection with the acts or omissions of, or representations by, the indemnifying party, This indemnification shall not apply to claims by third parties against the indemnified party to the extent that the indemnified party is liable to such third party for such claim without regard to the involvement of the indemnifying party. It shall be a condition to liability under this paragraph that the indemnified party promptly provide to the indemnifying party a copy of any summons, complaint or other notice of claim with respect to any claim for which the indemnified party may seek indemnification or defense hereunder. Within 10 days following the giving of such notice of claim by the indemnified party, the indemnifying party shall acknowledge receipt of such notice in writing to the indemnified party and, in such notice, accept the defense and obligation to indemnify the indemnified party hereunder. Following such acknowledgment, the indemnifying party shall take all actions reasonably necessary to protect the indemnified party from such claim and the indemnified party shall cooperate in such defense. In the event that the indemnifying party fails or refuses to give such acknowledgment of receipt and acceptance to the indemnified party within the 10- 3 day period specified, the indemnified party may, but shall not be obligated, to assume its own defense and thereafter recover all costs of such defense from the indemnifying party. 10. Termination: County may terminate this Agreement at any time during the Term of this Agreement upon 10 days' written notice to Contractor without cause; provided, however, that within 30 days following such termination Contractor shall render a final billing for work completed and expenses incurred to the date of termination which shall be paid by County in accordance with Paragraph 2 hereof. In the event that County fails to pay any billing by Contractor for Work hereunder when due, then upon 10 days' written notice to County of such delinquency and the failure of County to pay all amounts then due to Contractor within such 10-day period, Contractor may, at its election cease work hereunder and terminate this Agreement by giving a written notice to County advising of such election. Such written notice of Contractor's election to terminate this Agreement may, but need not, be included in the notice of delinquency required hereunder. In such case such notice of the election to terminate shall be stated in the conditional form that the Agreement shall be terminated if payment is not received within the 10-day period provided for payment of any delinquency. 11. Notices: Any notice required under this Agreement may be personally delivered or mailed in the United States mails, first class postage prepaid to the party to be served at the following addresses: Contractor: ImageBASE, LLC Attn: Joseph K. Burke, CEO 700 17th Street, Suite LL-100 Denver, CO 80202 County: County Clerk and Recorder 500 Broadway Eagle, Colorado 81631 Notices personally served shall be deemed served on the date of delivery. Notices mailed shall be deemed served the next business day following the date of mailing if mailed in the State of Colorado otherwise on the date which is two business days following the date of mailing. 12. Attorney Fees: In the event either party to this Agreement brings suit to enforce or interpret any portion of this Agreement, the party substantially prevailing in such action shall be entitled to recover all costs incurred in such action, including without limitation reasonable attorney's fees. 13. Entire Aqreement: This Agreement constitutes the entire agreement between the parties concerning the Project Phase I and may not be amended except by a written document executed by both parties hereto. 4 14. Counterparts: This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, and which together shall constitute a single instrument. 15. Choice of Laws and Venue: This Agreement shall be governed by and construed in accordance with the internal laws of the State of Colorado without reference to choice of laws rules. The parties agree that venue in any action to enforce or interpret this Agreement shall be in the District Court in the Fifth Judicial District for the State of Colorado. 16. County Budqetarv Parameters: The parties recognize that Eagle County is a governmental entity and that all financial obligations beyond the current fiscal year are subject to funds being budgeted and appropriated. Notwithstanding anything to the contrary contained in this Agreement, no charges shall be made to county nor shall any payment be made to the Contractor for any work done after December 31, 2005 without the approval of the County in accordance with a budget adopted by the Board of County Commissioners pursuant to the provisions of Article 25 of Title 30 of the Colorado Revised Statutes and the Local Government Budget law (C.R.S. 29-1-101 et seq.)" By: Joseph COUNTY: COUNTY OF EAGLE, STATE OF COLORADO 5 ImageBASE LLC 700 17th St Suite LL-100 Denver, CO 80202 (VIA EMAIL) Teak J. Simonton P,O. Box 537 500 W. Broadway Eagle, CO 81631-0537 Dear Teak: Thanks for the email and the call stating that the full project has been approved and that we can move forward with the capture of your materials. We congratulate you for getting the entire project approved. It is our understanding that you wish to have the project accomplished in two Phases. Phase I will be the capture of the hard copy books and the microfiche images. Phase II will be the capture of the survey maps and the aperture cards images. The original proposal has been divided to reflect this requirement and we have also provided the Professional Services Agreements for both Phase I and Phse II of the project. Copies of the Professional Service Agreements for Phase I and Phase II are attached with the proposals for each Phase. The Proposals and the Agreements are being emailed to you for your review and four signed originals are being sent to you by overnight mail. The proposals have been update with the wording changes that you have requested, including the guarantee that we will be responsible for delivery of the images in a format that will load in the CRIS++ system. It is our understanding that you will deliver the books, microfiche and aperture cards to our office on or about the 20th of May. We ask that you let us know when you expect to arrive so that we can reserve the freight elevator for the time needed to receive the materials. Please let me know if you need any additional information. Sincerely, Joseph 1( CBurRJ Joseph K. Burke CEO JKB/me PS: As you and I discussed, we have been advised to change our corporate structure and we are now operating under the name ImageBASE, LLC. cc: Sean Burke, Legal and Accounting Updated Phase I Proposal for EA(u.E COUNTY CLERK AND RECORDER May 11, 2005 t PHASE I PROPOSAL To Perform Imaging Backfile Conversion & Index Creation For Eagle County Clerk and Recorder Teak Simonton Presented by ImageBASE, LLC Joseph K Burke May 11,2005 Prepared by: Joseph K Burke Page 2 Confidential Updated Phase I Proposal/or EAGLE COUNTY CLERK AND RECORDER May 11, 2005 Table of Contents I. Overview...... .................. ........ ....... .............. ......................... ............... 4 1-1. Project Summary .......................................................................... 4 1-2. ImageBASE, LLC Corporate Overview.......................................... 6 1-2.1. Corporate Information.............................................................. 8 1-3. Scope of Project ...........................................................................9 1-4. Technical Plan and Approach..................................................... 10 1-4.1 Process and Methodology...................................................... 10 1-4.3 Reservations, Conditions or Constraints................................. 14 1-5. Engagement Methodology and Project Management................. 15 1-5.1 Client Engagement Process................................................... 15 1-5.2 Project Management Methodology......................................... 16 1-6. Quality Assurance & Quality Control.......................................... 16 1-6.1 Quality Control Process.......................................................... 17 1-6.2 Other Quality Control Processes............................................ 18 1-7. Project Status Reporting............................................................. 19 II. Cost Proposal........... ............. ............... ....... ........... ........ .......... ......... 20 III. References.. .................... ... ........ .... .... .... ............ ........... ..... .......... .... 23 111-1 Proposal References ........ ..... .... .... ........ ............ ....... .......... ....... 23 IV. Quality Assurance I Quality Control.............................................. 26 IV- 1. Quality Control (QC) and Quality Assurance (QA) Process...... 26 V. NxGen™ Digital Imaging Process ................................................... 30 VIII-1. NxGen™ Technology... ...... .... .... ....... .......... .......... ...... ............. 30 Prepared by: Joseph K Burke Page 3 Confidential Updated Phase I Proposalfor EAGLE COUNTY CLERK AND RECORDER May 11, 2005 I. Overview 1-1. Project Summary A core mission of the Eagle County Clerk and Recorder is to record, preserve, and provide access to public record. During the next several years, the provision of access to this information will increasingly be accomplished via online networks. The Clerk's Office will also be working cooperatively with other government office's digital information library. The scope and magnitude of this project requires focused skills and significant experience in large-scale document imaging and conversion. The chosen vendor must have extensive domain knowledge related to how County governments, and in particular Clerks and Recorders function. The track record and focused skills that ImageBASE, LLC brings to a project underwrite its success. To ensure the success of every project ImageBASE, LLC deploys a rigorous Client Engagement and Project Planning methodology. Equally important is our robust Quality Assurance and Control programs to ensure that all specifications and expectations are met or exceeded. A critical element to the Eagle County project is an acceptance and integration of specifications required by the Data Management System into the conversion process. ImageBASE, LLC will bring proven experience to this element of the conversion. ImageBASE, LLC has vast experience in managing complex large- scale conversions for County Recorders, Title Plants and other related projects. To ensure a successful conversion project of this magnitude, ImageBASE, LLC will: y Utilize a team approach consisting of ImageBASE, LLC, Client members, and third-party system vendors planning and executing together in phases to ensure milestones and project requirements are met; y Use proprietary ImageBASE, LLC technology and processes to ensure high quality image and index data output that meets or exceeds client expectations; y Use proprietary ImageBASE, LLC post-processing processes and technology to ensure quick turnaround in a cost-effective manner; y Deploy ImageBASE, LLC Client Engagement, Project Planning and Quality Assurance programs to ensure that the project is managed to meet or exceed all project requirements; y Use ImageBASE, LLC methodologies to appropriately safeguard all client information and data both during and after conclusion of the project. Prepared by: Joseph K Burke Page 4 Confidential Updated Phase I Proposal/or EAGLE COUNTY CLERK AND RECORDER May 11, 2005 ImageBASE, LLC recognizes the fact that every data conversion project sits squarely on the critical path to the realization of our customer's productivity gain and their ability to provide increased levels of seNice. As a result, ImageBASE, LLC is a diligent partner in performing timely and successful large-scale conversion projects. Prepared by: Joseph K Burke Page 5 Confidential Updated Phase I Proposal for EAG~E COUNTY CLERK AND RECORDER May 11,2005 1-2. ImageBASE, LLC Corporate Overview ImageBASE, LLC is a full-service imaging and document management company located in downtown Denver. We have been incorporated in the state of Colorado serving county governments and corporate clients for more than 15 years. ImageBASE, LLC has converted more than 60 million images from its many county government and title company clients, formerly known as Visual Information, Inc. Counties that have had work accomplished by ImageBASE, LLC include Delta County, Jefferson County, Denver County, La Plata County, Weld County, Morgan County, Moffat County, Park County, Routt County, Sedgwick County, Yuma County, Bent County, Otero County and Larimer County to name a few. ImageBASE, LLC presently converts all of the microfilm from Denver County on a weekly basis for the use of many title companies and the county itself. Services have also been provided for the conversion of land documents archived by SKLD Land Records for the use of its members. Extensive work has also been accomplished for the title insurance industry and clients have included North American Title of Colorado, Stewart Title of Colorado, Chicago Title of Colorado, First American Heritage Title Services, Chancery Title of Colorado, First National Title and Title Records, LLC. ImageBASE, LLC has also served the United States Library of Congress, Harvard University, New York Public Library, Denver Public Library and Wright State University in the capture of images and the development of databases with very complex and extensive indexing. Capture and database services have also been provided on a national and international basis to corporate clients such as General Motors, Thompson Publishing and Information Handling Services. Such prestigious institutions have selected ImageBASE, LLC in large part because of the level of quality provided. This high level of quality results from the time, energy, experience and care, integrated with a robust client engagement process that we apply to each project we undertake. Prepared by: Joseph K Burke Page 6 Confidential , ! Updated Phase I Proposal for EAGLE COUNTY CLERK AND RECORDER May 11, 2005 ImageBASE, LLC has developed a suite of proprietary technology applications that allow documents to be captured from original formats, either hardcopy or microform, and manage the process of creating quality digital images. ImageBASE, LLC has announced the development of its latest NxGen 1M Digital Imaging Technology. This innovative advancement in digital image capture technology represents the next generation of document capture. It allows us to digitally capture original source documents such as books, large format documents, microform and other formats without unbinding or disassembling the source materials. We also can capture film sources with a much greater depth of quality and clarity. The NxGen TMprocess utilizes state-of-the-art digital image capture, rather than traditional scanning, to produce exceptional image quality far surpassing that of traditional scanning processes in the capture of original source materials such as paper, books, microform, microfilm, microfiche and aperture cards. For a more detailed explanation of the NxGen™ Digital Imaging Technology, see Section I of this proposal response. We have further developed a host of proprietary post-processing techniques and software. The Adaptive Thresholding TechnologyTM and our Data Profiling systems enable us to process large volumes of image data and automate or semi-automated most image processing and indexing tasks. In addition to imaging experience, ImageBASE, LLC possesses considerable experience in content and document management. Its state-of-the-art content management solution, ImageBASETM, is used by various organizations to manage complex collections of documents and other digital assets. In summary ImageBASE can provide a full range of imaging, document conversion, indexing and document management experience and technology to enable Eagle County to full realize the value of its digital assets. Prepared by: Joseph K Burke Page 7 Confidential Updated Phase I Proposal for EA(n.E COUNTY CLERK AND RECORDER May 11, 2005 1-2. 1. Corporate Information Legal Name: ImageBASE, LLC Federal Tax 10 #: 01-0829268 State Employer 10 #: 02-54273 Years in Business: 15 State Incorporated: Colorado Headquarters: ImageBASE, LLC 700 1ih Street Suite LL-100 Denver, CO 80202 Voice: 303.686.3034 Fax: 408.942.1260 Website: www.imaqebase.com Company Contact: Joseph K Burke PH 303.825.0413 ext. 1 FAX 303.825.4244 jkb@imaqebase.com Formerly: Visual Information, Inc. Prepared by: Joseph K Burke Page 8 Confidential Updated Phase I Proposal for EA(h,E COUNTY CLERK AND RECORDER May 11, 2005 1-3. Scope of Project The Eagle County Clerk and Recorder's Office seeks to continue the digitization of its back-file inventory that is comprised of microfiche, aperture cards, and hard cover books. The focus for the project will consist of microfiche, aperture cards, and hard cover books to be digitized, and survey documents, which contain materials, like the following: y Miscellaneous Real Estate y Reception Books y Grantor/Grantee Books y Mining Deeds y Motor Vehicle Records y Quit Claim Deeds y Marriage Licenses y Plats This component consists of the conversion of approximately 612,000 to 650,000 images of the current back file of document images from microfiche, aperture cards, hard copy book images to digital images, compatible with the latest technology in electronic storage and retrieval, and to provide a link to each document through book and page number or reception number and date to an index database. The original books will be used as the source documents when they are available and it is estimated that there will be approximately 100,000 pages according to the spreadsheet provided by Karen Valas. ImageBASE, LLC fully understands the scope of this project. We implicitly understand the conversion vendor's role in: y Managing the receipt, processing and return of County data y Proper image processing requirements of microfilms to meet Eagle County's expectations for quality y Appropriate post-processing requirements to ensure that all images meet functional expectations including print requirements y Manage the project and ensure quality assurance to meet or exceed Eagle County's requirements. Prepared by: Joseph K Burke Page 9 Confidential Updated Phase I Proposal/or EAGLE COUNTY CLERK AND RECORDER May 11, 2005 1-4. Technical Plan and Approach 1-4.1 Process and Methodology Overview ImageBASE, LLC has developed technology and processes for large volume data conversion projects including the capture and indexing of images from both microform and hardcopy documents. This includes the capture of bound document books, microfilm, microfiche, aperture cards, oversize maps and plats, printed letter and legal documents, CAD files, PDF files, text files, photographs, Word and Excel documents. Control of Physical Media ImageBASE, LLC uses rigorous control procedures to track source media through the conversion process and the associated virtual files from ImageBASE, LLC to the client. Utilizing the ImageBASE, LLC process we can effectively track: ~ Receipt and check-in of source media ~ Issuing of source media to the production process ~ Receipt of source media from the production process ~ Secure storage of source media ~ Shipping of deliverables and return shipment of source media ~ Secure storage of generated customer backup data Technical Approach Production Processes 1. Preview Staging. All books will be handled through the NxGen™system. This level of attended preview is required to ensure required image quality while maintaining throughput and process integrity during the capture/imaging process. Our goal is to produce the highest quality output at the capture phase and to avoid to the extent possible any rework. 2. Capturingllmaging. Our latest advancement, the NxGen™ Digital Imaging Technology is an innovative breakthrough in digital image capture technology. With NxGen™ we can digitally Prepared by: Joseph K Burke Page 10 Confidential I Updated Phase I Proposal for EAGLE COUNTY CLERK AND RECORDER May 11, 2005 capture original source documents using state-of-the-art optical processes, in color, at up to 24 bit images. For a more detailed explanation of the NxGen™ Digital Imaging Technology see section VIII of this proposal. The NxGen™ utilizes state-of-the-art digital image capture, rather than traditional scanning, to produce exceptional image quality far surpassing that of traditional scanning processes in the capture of original source materials such as paper, books, microform, microfilm, microfiche and aperture cards. The digital images can then be enhanced significantly before being converted to virtually any image format. Given the quality requirements of Eagle County, ImageBASE, LLC proposes that all scanning/imaging for documents be done in an attended mode through our NxGen™ digital imaging process. This is the only viable way to ensure the quality requirement. ImageBASE, LLC can accomplish this in a cost-effective manner. Quality Assurance Reports are generated indicating any breaks in sequence for the reception numbers and/or book and page numbers. Also, missing pages that can be logically determined are also identified. 3. Post Processing & Data Profiling. The capture process integrates the flow of the digital images from the capture devices to the database where the images are then post-processed using proprietary ImageBASE, LLC data profiling software and processes. Using our profiling system, images will be deskewed, rotated, cropped and digitally enhanced to meet the requirements of the County. Any images processed through NxGen™ are post processed using our Adaptive Thresholding Technology™to further enhance the final quality of the output. Once profiling is complete, the application then automatically converts the images into multi- paged TIFF version 6.0 CCITT Group IV format and insures that each document is complete. (Single page formats are also available and will be the format delivered to Eagle County.) A beginning and ending sequence number is assigned to the images and is used to insure that each and every image is properly accounted for as a result of the capture process. QC reports are generated to identify issues related to the data profiling. This includes such things as missing pages, unreadable film, problems in recording numbers, etc. 4. Indexing Creating the indexes required for Eagle County is a multi-step process. Included in this proposal are several alternatives for the County to consider. Each alternative is a quality versus cost issue. Prepared by: Joseph K Burke Page 11 Confidential Updated Phase I Proposal for EAGLE COUNTY CLERK AND RECORDER May 11, 2005 ImageBASE, LLC has developed software applications and processes, which provide the ability to capture the reception number (if present), the book and page numbers and the reception date into a database. Indexing for certain classes of documents (marriage licenses and other miscellaneous documents) is semi-automated during the profiling stage. This includes the file name; date recorded, book and page or reception number. We will deploy a rigorous sampling methodology for quality assurance. Entries are tested to insure that each reception number and/or all book and page numbers are present and identified. (Additional fields such as the grantor, grantee, legal description, recording date, instrument date, type, number of pages, etc. can also be captured as part of the process but are not included in this proposal.) 5. Quality Assurance and Exception Processing. QA is conducted both as part of the data profiling stage and as a separate sampling function. A trained QA operator will review both images and index data. Errors in imaging or indexing are identified and failures are set aside for reprocessing. The recommended attended capture/imaging mode results in very few, if any, image quality issues. However, any resultant image quality failures will return to capture process for rework and subsequent index reprocessing. Index only failures will return to Indexing for re-index. ImageBASE, LLC's Quality Control Program is a prevention-based process that relies primarily upon visual inspection of the images and indexes at all stages of production. In addition to these Process Flow inspections ImageBASE, LLC has developed methods to perform representative sampling of the product at various critical intersections of the production process. The combination of proactive analysis of the condition of the raw media at the time of Check In and Acceptance, followed by the attended visual inspection of digitized images as they are produced, coupled with a rigorous post-imaging inspection and sampling process, insures that a virtually error free product is delivered to our customers. 6. Reprocessing As stated above our philosophy with attended capture is to eliminate the need for image reprocessing altogether. Where required, the rework operator will locate the corresponding image on the film or paper. The operator will perform tests and make setting adjustments to obtain an optimum image. In some cases, it will not be possible to capture an acceptable image from the media provided. An alternate source for the document is then requested from the county. Prepared by: Joseph K Burke Page 12 Confidential f Updated Phase I Proposal for EAG_u!: COUNTY CLERK AND RECORDER May 11, 2005 7. Data Storage, Backup Once all processing and indexing steps are complete the image files are stored on large format RAID devices. Index files are stored in appropriate database formats. All data is backed-up via regular processes to ensure data integrity and disaster recovery. 8. Data Mastering & Delivery When ready to deliver to Eagle County, data will be prepared and packaged by mastering to portable hard disc drives. ImageBASE, LLC agrees that it is their responsibility to provide indexing and imaging that can be directly imported into CRIS++ system. The images will be delivered in a single page TIFF Group IV format and a CSV file defined by Tyler Eagle Systems will also be delivered for the import of the images into the CRIS++ system as has been done in the past. ImageBASE, LLC will guarantee that the Images and CSV files will be 100% compatible with the stated import format. 9. Inspection and Acceptance Eagle County shall have thirty days to perform inspections and notify ImageBASE, LLC of the acceptance or rejection of the images. We are known in the industry for our exceptional quality. Should at any time during the course of this engagement Eagle County identify images that do not meet the quality standards established and agreed upon, ImageBASE, LLC will reprocess those images at it's own cost. Simply put- we stand behind the quality of our work 100%. Prepared by: Joseph K Burke Page 13 Confidential Updated Phase I Proposal for EAGLL:: COUNTY CLERK AND RECORDER May 11, 2005 1-4.2 Current Application Environment ImageBASE, LLC works with most recording systems and document management systems allowing for easy implementation of images into the various databases. Images captured in the past for Eagle County have been loaded to the Eagle CRIS system. 1-4.3 Reservations, Conditions or Constraints 1. Poor Image Quality on Source Documents or Film If an image on the film, books, or plats cannot be captured due to the poor quality of the film or the poor quality of the original filming process, the County will be notified and an attempt will be made to secure a revised source document. Often using our NxGen™ digital imaging process we will likely be able to capture a suitable image even from less than optimal source book. However, after all efforts have been exhausted, it is possible that we will be unable to capture a suitable image. Should this occur, a "place holder" image may be inserted. All appropriate QC/QA measures as detailed in this response will be utilized and a mutually acceptable process for rejection and correction will be established with the Cou nty. 2. Accuracy level of Optional Grantor/Grantee Indexes ImageBASE, LLC can also provide extensive grantor/grantee indexing and we assert that we can achieve an industry standard 99.75% accuracy. Prepared by: Joseph K Burke Page 14 Confidential Updated Phase I Proposal/or EAGLE COUNTY CLERK AND RECORDER May 11, 2005 1-5. Engagement Methodology - Project Management 1-5. 1 Client Engagement Process ImageBASE, LLC will deploy a comprehensive Client Engagement process that is key to our technical approach. Our Client Engagement process is an iterative process that involves extensive client interaction. The purpose of the Project Engagement Plan is to clearly identify the scope of the project, establish all expectations, identify the required project plan, establish change control procedures, and initiate project controls to ensure successful and timely project completion. Our prior experience with the capture of images for Eagle County will be used to insure a clean process of data. The Project Engagement Plan will include the following process steps. 1. Initial Project Engagement Planning 2. Technical Analysis & Project Assessment 3. Design Project Plan & Risk Assessment 4. Testing Phase & Task Order Analysis 5. Reassessment and Final Approval of Project Plan 6. Implementation of Plan 7. Progress Reporting 8. Quality Assurance 9. Budget Management 10. Delivery, Testing and Acceptance 11. Project Completion & Sign-off 12. Ongoing Maintenance & Support Prepared by: Joseph K Burke Page 15 Confidential Updated Phase I Proposal for EAGLe COUNTY CLERK AND RECORDER May 11, 2005 1-5.2 Project Management Methodology ImageBASE, LLC uses a rigorous Project Management (PM) methodology to manage the project initiatives under its direction. ImageBASE, LLC tracks progress against the project plan through periodic status reports produced internally. Project management activities are performed as the first activity of every phase of every ImageBASE, LLC project. The ImageBASE, LLC project team consists of the following resources: >- ImageBASE, LLC Project Manager. The Project Manager is responsible for managing all day-to-day project activities, assigning resources, reporting progress and status, and tracking events. >- ImageBASE, LLC Conversion Manager. The Conversion Team Manager is responsible for auditing project metrics, managing team resources and assuring quality of deliverables in order to assure that project expectations are met and on track. >- ImageBASE, LLC Sr. Technical Lead. The Technology Leads provide technical leadership to the project and functions as the focal point for technology-related issues during the course of the project. >- ImageBASE, LLC Lead Conversion Tech. This resource will support the Project Manager, Production/Operations and Technical Leads with all conversion tasks. To ImageBASE, LLC quality is the result of effective Project Management. The underlying philosophy of ImageBASE, LLC's approach to project management is to create an environment in which work effort is carefully planned and where progress is tightly monitored so that our clients receive the highest quality deliverables that meet or exceed their expectations. 1-6. Quality Assurance & Quality Control Quality Assurance is fundamental to ImageBASE, LLC's conversion process. We pride ourselves in the reputation we've developed as a direct result of our commitment to quality assurance. Our Quality Assurance process involves several different stages. Robust QC processes exist at every stage of the conversion process, from preview staging to attended scanning, post-processing and data profiling, to indexing and delivery of final output. As a result, our process provides a high degree of accountability, product integrity, and output quality. Our production parameters are designed on the axiom that control and accountability remains the key to effective Quality Assurance. Prepared by: Joseph K Burke Page 16 Confidential ( Updated Phase I Proposal for EAf:n..,E COUNTY CLERK AND RECORDER May 11, 2005 1-6. 1 Quality Control Process Project and Quality Control, are accomplished through a rigorous process. The process begins by tracking the physical receipt and virtual movement of source media through each step of the conversion process. It provides the mechanism for tracking of media and timely processing for management reporting purposes. In summary, the process control system: ~ Controls Receipt of Media ~ Captures Movement of Media ~ Captures Data Generation ~ Generates Key Management Reports ~ Generates Data For Random Quality Control ~ Identifies Necessary Resolution Steps ~ Tracks Source Media through Production to Return to Client ~ Tracks Final Delivery of Output Data Imaging Quality Control In our processes, all capture of data is done in a fully attended basis. Quality control processes include adjusting the capture process and related capture software settings as required to achieve optimal image capture. Our NxGen™ digital imaging process includes proprietary Adaptive Threshold Technology ™ that allow us to programmatically adjust the threshold, tonality and contrast of images such that we can achieve the highest possible readability and quality level. During the capture process a scanning log is created to identify and log any concerns or quality assurance issues that might arise Data Profiling After images are captured ImageBASE, LLC uses proprietary software and processes for post-processing all files. During this process virtually every imaged file is QC'ed by a trained QC operator. It is during the profiling stage that any additional image enhancement such as final cropping, deskewing, rotation or other image enhancement QC processes are completed. It is also at this stage that other QC data is verified such as index information including date recorded, book and page or reception number and number of document pages. This information will later be verified and correlated against the index data to identify any possible errors in indexing. Prepared by: Joseph K Burke Page 17 Confidential i Updated Phase I Proposalfor EAGLE COUNTY CLERK AND RECORDER May 11, 2005 1-6.2 Other Quality Control Processes Source Data Security ImageBASE, LLC employs the following procedures to provide the maximum physical security for client source files: y Check-in/Check-Out Log Procedures and Reporting. y ImageBASE, LLC maintains a secured production area. y ImageBASE, LLC maintains a current Disaster Recovery Plan. Virtual File Security ImageBASE, LLC employs the following hardware design and data backup processes to provide minimum risk associated with loss of digital data: y Secure Redundant Deployment of RAID V server configuration. y Secure Password Protection of all Networked Data. y Routine backup procedures for pre and post processed data. y Backed up digital data maintained as specified by the contract. Prepared by: Joseph K Burke Page 18 Confidential , Updated Phase I Proposal for EAGLE COUNTY CLERK AND RECORDER May 11,2005 Confidential Information Security ImageBASE, LLC employs the following procedures to provide maximum security for confidential customer information: ~ Diligent employee screening. ~ Use of signed non-disclosure agreements. ~ Hard copy output generated for any reason can be placed in a sensitive waste container and shredded at regular intervals. ~ Database information in process is password protected at Server levels. 1-7. Project Status Reporting ImageBASE, LLC monitors project progress using a number of management tools and reporting techniques. Periodic Status Report. The Status report is intended to inform the client of project status, milestones achieved, report concerns or issues and identify problem resolutions. Project Plan Update. Each week, the project plan is updated with actual time spent and the estimate to complete by task is updated based on input from the team members. Any significant changes or modifications required during the course of the project will be communicated and approved by the County. Deliverable Acceptance. As deliverables are completed, they are submitted to the client for written acceptance. The Project Manager provides the acceptance on all interim deliverables that together make up a large enough activity for the client to approve. A Letter of Transmittal will accompany all delivery of original materials and images as they are delivered. Prepared by: Joseph K Burke Page 19 Confidential Updated Phase I Proposaljor EAb....E COUNTY CLERK AND RECORDER May 11, 2005 II. Cost Proposal The following pricing is based on the assumption that there are approximately 600,000 to 650,000 images that need to be captured as Phase I and Phase II of the project. While ImageBASE, LLC has not been retained to provide an exhaustive inventory of the materials, it is our understanding that there are approximately 225 hard copy books, both bound and unbound, that have been identified for capture. From these books it is understood that there are approximately 91,213 pages that will be captured. This number has been taken from the spreadsheet provided by the county and it may be increased when the books are actually captured. (There are known to be additional books, such as Grantor and Grantee index books that are not included in this inventory.) There are also an estimated 201,361 images in the Aperture Cards that have been identified for capture. This number is derived from the experience we have in the capture of the first 67,000 Aperture cards. The next category is the microfiche and we have estimated that there are approximately 290,045 images that have been identified for capture. This number is also derived from the experience we have developed from the work that has been accomplished to date. The final category is the Survey Plats that have been identified by Jan Platt in the Engineering Department. It is estimated that there will be approximately 550 survey plats that are on "0" size sheets of Mylar. (The indexing for the survey plats will include only the reception or survey number.) All of the above materials will be shipped to and captured in the ImageBASE, LLC offices. This pricing includes the standard indexing that includes Book, Page, Reception Number and Reception Date. (Additional indexing is available at an additional charge.) We all recognize that there may be variations in the actual volumes to be converted and invoicing will be based on the actual number of images converted which may be more or less than these estimates. Approval from the County will be obtained prior to capturing more than the number of images stated below. The following per page prices will be valid for volumes exceeding 500,000 pages. Images will be delivered in the same format as has been done for past projects for the county. Prepared by: Joseph K Burke Page 20 Confidential Updated Phase I Proposal for EAtTiJE COUNTY CLERK AND RECORDER May 11,2005 11-1.1. Scanning/Imaging Costs for Phase I TASK DESCRIPTION APPROXIMATE PER IMAGE TOTAL PAGE VOLUME RATE COST Convert book 1 images to digital 92,213 images Rate = $0.180 $16,598 format Convert microfiche 2 images to digital 290,045 images Rate = $0.150 $43,507 format Total $60,105 11-1.2 Other Costs The following are the estimated miscellaneous costs associated with the Eagle County proposal. The County has the option of having the books converted on site at an additional charge. This charge consists of a setup fee of $1,000 per capture station and a per diem fee of $100 per operator for the duration of the on site capture. We estimate that the 225 books will require at least 12 days or $1,200. The alterative solution that the County has opted for is to have the books delivered to and capture work accomplished in the ImageBASE, LLC offices. All costs are estimated and will be billed upon actual usage as indicated. Estimates will not be exceeded without written County approval. On-Site conversion of books will be billed at $1000.00 Travel and set-up fee plus $100 per day per operator $ 2,200.00 and Shipping at $250 per trip Estimate three trips. $ 750.00 and Portable hard disc drives used as delivery media estimated to be three discs at $250 each $ 750.00 11-2 Payment Terms Standard payment terms are as follows: Prepared by: Joseph K Burke Page 21 Confidential Updated Phase I Proposal for EAtn..E COUNTY CLERK AND RECORDER May 11, 2005 1. All Transportation and Setup fees are invoiced at the start of the project. 2. Milestone billing will be invoiced at the conclusion of each month to include all images processed during the month, along with any applicable per diem, shipping or other costs incurred during that month. All invoices are net 30. A late payment fee and interest of 1.5% per month will apply to any late payments. Prepared by: Joseph K Burke Page 22 Confidential ( Updated Phase I Proposalfor EAGLE COUNTY CLERK AND RECORDER May 11, 2005 III. References 111-1 Proposal References As noted in the Corporate Overview Section 1-2 of this proposal, ImageBASE, LLC has converted large volumes of data for County Governments, Clerk and Recorders, Assessors and planning departments, as well as many corporate clients such as title companies. Listed below are several references relevant to Eagle County. Reference 1 : La Plata County Project Linda Daley La Plata County Clerk and Recorder (970) 382-6297 Phase 1 On-site Conversion of Bound Books. Books include land and recorded documents, and indexes, dating back to mid-1800's. NxGen ™ system used to digitally image over 1,400 books and over 800,000 pages without unbinding books. Total image conversion is 940,000 pages with indexing. Phase 2 Off-site conversion of microfiche, 16 & 35mm microfilm and aperture cards. Conversion of over 1,500,000 pages plus indexing. Due to poor quality of film approximately 15% requires use of NxGen ™ system and Adaptive Thresholding Technology™to restore quality of digital images. Phase 3 Off-site conversion of approximately 150,000 assessor and map cards for the County Assessor. Images were indexed and loaded to the county assessor's system. Prepared by: Joseph K Burke Page 23 Confidential ( Updated Phase I Proposalfor EAGLE COUNTY CLERK AND RECORDER May 11, 2005 Reference 2: Routt County Project Kay Weinland Routt County Clerk & Recorder 970.870.5416 Phase 1 Restoration of approximately 300,000 pages of poorly filmed microfiche and 16mm microfilm. Lason, a respected national conversion service bureau, previously attempted this conversion project. However due in pari to the extremely poor quality of the film and fiche, Lason was unable to con veri to a quality digital product. ImageBASE, LLC is using the NxGen ™ system and Adaptive Thresholding TechnologyTM to overcome the illumination, tonality and contrast problems of the film to produce extremely high quality digital output despite the less than optimal source film. Phase 2 Off-site conversion of bound books and aperiure cards, along with implementation of ImageBASE, LLC's proprietary ImageBASE ™ document management system. Reference 3: Park County Project Debra Green Park County Clerk & Recorder (719) 836-4333 Off-site Conversion of Bound Books and Microfiche. Also, reverse conversion of digital data to microfilm. Prepared by: Joseph K Burke Page 24 Confidential ( Updated Phase I Proposal for EAGLE COUNTY CLERK AND RECORDER May 11, 2005 Reference 4: North American Title of Colorado Leo Hebert VP & General Manager Chancery Title 3950 Lewiston St, Ste 100 Aurora, CO 80011 (303) 423-8305 Conversion of over 12 million pages of paper and film background files for seven counties. Included 150-seat implementation of ImageBASE, LLC's proprietary ImageBASE ™ document management system. Reference 5: Title Records, LLC Starr Sierra Production Manager 730 Union Blvd., Suite 149 Golden, CO 80401 (303) 445-6800 Ext 3 Conversion of over 2.4 million pages of microfilm for Denver City and County. Prepared by: Joseph K Burke Page 25 Confidential If ( Updated Phase I Proposal for EAtiL..E COUNTY CLERK AND RECORDER May 11,2005 IV. Quality Assurance I Quality Control IV- 1. Quality Control (QC) and Quality Assurance (QA) Process The QC process begins with the receipt of material that is to be captured in digital form. Each reel of film or batch of microfiche or folder of paper is logged in to a control spreadsheet or database. The date of receipt and the condition of the materials are determined in preparation for the flow of material through the capture system. ImageBASE, LLC has a simple philosophy: "Do it right the first time." We attempt to process all material so that there is literally no rework. This means that all material have to be very closely monitored or attended by the personnel responsible for the capture of the data from each piece of media. In addition to the date of receipt, we begin by recording any information contained on the media such as the beginning and ending Book Numbers and/or Reception Numbers. This information will be used to assist with the control and measurement of the media as it flows through the capture process. The condition of the media is also analyzed as it is received to determine the best process for capture of the information. All specifications for the processing are agreed upon prior to beginning the capture process, however, it is at the point of receipt that an operator reviews every reel, book or folder. The expectation for processing the item is determined from this initial review and will be followed throughout the capture process. Condition of the original film will determine the process is to be followed. In reality, much of the film that has been generated is less than perfect and most film needs to be processed with a concern to generate the best possible image from a less than prefect film image. Prepared by: Joseph K Burke Page 26 Confidential ( Updated Phase I Proposal/or EAtJi...E COUNTY CLERK AND RECORDER May 11, 2005 All images are then processed through our unique Adaptive Thresholding TechnologyTM (A TT) and the results of this process are again recorded as part of the QA process. This process includes the development of threshold values based on the images captured from each reel, card or book rather than using an arbitrary or averaged value. Sections of each image are adjusted using a proprietary neutral network application, where unique values are developed from the actual images that are being processed. Each of the sections within the frame are adjusted rather than applying an adjustment value to the entire frame. This process by section is necessary because some portions of each frame may vary greatly from other portions of the same frame. The illumination of the frame may vary greatly from top to bottom. The size of the sections used is determined by reviewing the overall quality of the images that have been captured. The number of frames processed is again compared to the number of frames available for processing to insure that no frames are inadvertently left out of the process. Again, the numbers of frames or pages that have been captured are recorded and this metric becomes part of the flow control for the project. The next process within the flow is to perform different operations on the images. The extent of these operations will depend of the media that is being captured. Examples of the processes involved include conversion from 24 bit images to 8 bit images, cropping, deskewing, etc. and once again the number of frames processed is again compared to the number of frames available for processing to insure that no frames are inadvertently left out of the process. The type of image being captured will be a "page" (from a recorded document) and each of these pages will be processed through our Document Profiling System. A trained operator using a system designed specifically to process Book and Page and/or Reception Number documents processes each directory of images captured from a reel of film. The operator has the ability to remove (but not discard) the unwanted images, such as date cards and targets, that are then placed into a subdirectory, from where they can be retrieved if needed in the future. The software gives the operator the ability to enter the initial recording date and the ability to change the date as the recording date changes on the card or reel of film. The book number is also entered along with the initial page number. The book number is considered a constant and will only be changed if multiple books are contained on a reel of film. The page number is automatically incremented (so the operator does not have to key each page number) however; the operator visually confirms each page number. If a page or a page number is missing from the images, the operator may create a "placeholder" image with the correct page number and then enter the correct page number for the subsequent image and continue through the reel. If reception numbers are available, the operator enters Prepared by: Joseph K Burke Page 27 Confidential Updated Phase I Proposal for EACh..E COUNTY CLERK AND RECORDER May 11, 2005 the first reception number for the first document and then the system increments the reception number as each new document is presented. If a reception number is missing from the images, the operator may create a "placeholder" image with the correct reception number and then enter the correct reception number for the subsequent image and continue through the reel. The operator also determines when the image is the first or last image in a document. This is a very ergonomic process that allows the operator to use a single keystroke to indicate the beginning of a document. At the conclusion of the reel, the index that has been generated along with the corresponding images are processed through a program, which indicates where page numbers and/or reception numbers are not consecutive. The operator can then verify that the pages or documents are indeed not part of the files that have been captured and record in the log the status of the images. This log file is saved as an integral part of the directory for each reel of film. The files containing the documents may then be processed through a system that automatically creates multi page TIFF files using the "page" information that was generated as part of the Profiling process. The system accounts for each page that is combined as part of the multipage file and reporting is provided on the number of documents that result from the total number of pages that were processed. The final process matches the index information that has been captured from the film to the images that were also captured from film. There will be three general categories, which result from this matching process. The first will be when an index entry matches a document entry. This is considered to be the most successful and intended result and the matching will be based on the Book and Page number from the index and the document OR the reception number for the index and the document. The second will be the index entries that do not match any documents captured from the film. The third will be the document images that do not match to a corresponding index entry. The latter two categories will be isolated and reported to the County for resolution. All three categories, with their respective file names as defined in the contract, will be cut to disc for delivery to the County. The QA database will be updated to account for each of the images as they are recorded on the discs. Additional validation tools will be developed to ensure accuracy of the index information. Intelligent parsers will match name entries, validated book and page entries, compare and validate spelling in grantor grantee names, etc. Prepared by: Joseph K Burke Page 28 Confidential Updated Phase I Proposal for EAu"L.ll COUNTY CLERK AND RECORDER May 11, 2005 ImageBASE, LLC will process all of the information to a temporary archive that will contain ALL digital information that has been provided to the County. This archive will be the last update for the QC database and it will be used to verify all data that is provided to the County. This archive may be destroyed after the County has accepted all of the information. Prepared by: Joseph K Burke Page 29 Confidential ( Updated Phase I Proposal for EAGx.E COUNTY CLERK AND RECORDER May 11, 2005 v. NxGen™ Digital Imaging Process VIII-1. NxGen ™ Technology The NxGen ™ technology is a process combining state-of-the-art image sensing devices with ImageBASE, LLC proprietary software and the latest in imaging processing and character recognition algorithms. Digital Imaging Hardware Digital document capture is only as good as the source material (film, fiche etc.) that is being scanned. Likewise, the quality with which a final digital document can be produced is dependent on the quality of the digital image that is made available to the conversion process. ImageBASE, LLC has expended considerable effort and resources in the development of the NxGen ™ Digital Imaging Technology in order to assure that all the information stored photographically is imaged into digital form for subsequent image/document processing. The NxGen ™ imaging devices, developed and manufactured by ImageBASE, LLC, utilize two-dimensional image sensors capable of capturing a complete document in a single shot. This approach provides numerous advantages over conventional document scanners that are typically based on one- dimensional image sensors (fifteen year old technology): ? Dramatically improved signal to noise ratios Intermediate document modalities (film, fiche etc.) typically cover a wide gamut of quality, and condition. Quality factors are exposure level, exposure uniformity and contrast. Condition factors are scratching, smudging and flaking emulsion. Capturing all the information stored on a photographic medium requires a sensor system with a wide dynamic range and a low noise level (to reliably extract image from the dark or heavily exposed regions). Prepared by: Joseph K Burke Page 30 Confidential ( Updated Phase I Proposalfor EAo....E COUNTY CLERK AND RECORDER May 11, 2005 Many commercial scanners suffer from noise (or pick up) in the low light level environment. This condition may be due either to the engineering implementation of the imaging subsystem of the scanner or from the inherent nature of the sensors involved. NxGen ™ technology leverages the extensive amount of Research and Development effort that has been applied to the current generation of CCD and CMOS image sensors to achieve dramatically improved noise levels in the low light level environment. A key aspect of this improvement is the "on-board" electronics that have been designed into the image sensor chips. This technology typically involves preamplifier circuitry and analog to digital conversion on-chip so that all of the sensitive signal processing is done before information reaches the noisy environment of the printed circuit card. ~ High speed data transfer The image sensors used in NxGen ™ technology employ the "Fire Wire" (I EEE 1394) interface. This approach provides higher speed data transfer, simpler interface hardware, longer cable runs, and simpler software than the much older SCSI interface that has traditionally been the interface of choice for scanners. ~ True grayscale and color capability The linearity, dynamic range and color capability of the 2-dimensional image sensors used in NxGen ™ Technology provides true 8-bit (from a 10-bit ND conversion on the sensor) grayscale and 24-bit color operation. This is contrasted to conventional commercial scanners which frequently provide no gray scale access or are often labeled as gray scale scanners but in reality provide a histogram-skewed gray. The access to a true grayscale is extremely important when attempting to convert scans of sub-optimal quality images to the CCITT Group IV file format. Color capability is of minimal utility for filmed documents but can provide significantly enhanced image information capture in applications such as first generation digitizing of ledger books, plats etc. Prepared by: Joseph K Burke Page 31 Confidential I Updated Phase I Proposal for EA6~.e COUNTY CLERK AND RECORDER May 11, 2005 ~ Developed and maintained in-house The NxGen ™ Technology has been developed and implemented exclusively at ImageBASE, LLC. As such, the technology has been targeted specifically for the conversion of documents typical of the County Clerk environment. In addition, the maintenance aspects of the Technology are also handled in-house. This eliminates the delay involved in field service calls and spares acquisition. ~ No "Black Boxes" Since the hardware and ca ptu re software have been developed at ImageBASE, LLC, there are no "Black Box" aspects of the implementation and/or operation to be dealt with. All functions and features and their operation are fully understood and maintained locally. ~ Rapid Customization Given the wide range of image quality, condition and content of typical filmed document material, it is frequently desirable (perhaps necessary) to modify or tune the operation of the capture device to optimize the digitization of a particular document or family of documents. Since the hardware and software design and implementation are supported in-house, customization and new feature generation can be achieved rapidly. ~ Image Processing Software Extracting information from a digital image is a complex task. ImageBASE, LLC follows the developments in image processing and document extraction in order to provide the customer with currently the best possible rendering of the information that has been on the photographic medium. ~ Image Enhancement Image information stored on a photographic medium is frequently buried in blur or poor focus is often contained in density regions that are not conducive to readability or ICRlGCR operations. Applications of intelligent, region dependent contrast enhancement and level shifting, and sharpening (unsharp mask, edge enhancement and specific modification kernels) cast the digital image into a more readable or processable form. Prepared by: Joseph K Burke Page 32 Confidential ,..,.- ( Updated Phase I Proposalfor EAObe COUNTY CLERK AND RECORDER May 11, 2005 ~ Adaptive Thresholding TechnologyTM The conversion of a gray scale scan to a bitonal CCITT Group IV format involves the discarding of a large volume of information that had been stored on the photographic medium. The objective of a good conversion is to discard the information that is irrelevant to the document and to convert in a very readable fashion the relevant information. Typically, this process is performed by choosing a threshold in the gray scale and mapping all values above the threshold to white and all values below the threshold to black. The success of this process is predicated on the assumption that the original paper document was uniformly illuminated when it was filmed and that there are not extremes in the density of the information printed on the original document. These assumptions are frequently not met and, as a result, the consequent CCITT Group IV document does not exhibit the readability that is desired by the customer and users. A proprietary element of the NxGen ™ implementation is Adaptive Thresholding TechnologyTM, This technology makes use of the latest in Neural Networks and Fuzzy Logic to compensate poor image quality resulting from poor or non uniform illumination during the filming and for variations in the density and color of information in the original document. Adaptive Thresholding Technology ™ therefore produces documents of improved readability and leads to better success in subsequent ICR/OCR operations. ~ Targeted OCR and ICR Some document conversion activities associated with County records require the conversion of the digital image information to a machine-readable alpha format. A typical case is the information contained in the Real estate transactions index where layouts are well defined and fonts, point sizes and character sets are limited. In this case general-purpose character recognition is saddled with unnecessary overhead and typically results in unacceptably high error rates. However, if a character recognition process is tuned to the layout, font, font point size and font character set, markedly higher recognition rates can be achieved. If, in addition, knowledge about the information content (dictionaries, name dictionaries, date fields, redundancies etc.) is known even more improvement in recognition rates can be realized. NxGen ™ technology accesses a range of recognition technologies through source code, APls and SDKs to target recognition algorithms to the specific types and ranges of customer source material. Following conversion, databases and fuzzy logic enhanced search and matching routines are employed to build the indexes needed for managing large volume of associated document images. Prepared by: Joseph K Burke Page 33 Confidential Updated Phase I Proposal for EA(h.iC,' COUNTY CLERK AND RECORDER May 11, 2005 Acceptance Form Proiect Acceptance: ACCEPTED for Eagle County Clerk & ACCEPTED for ImageBASE, LLC Recorder Office By: By: Date: ,2005 Date: May 11,2005 Prepared by: Joseph K Burke Page 34 Corifittential