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HomeMy WebLinkAboutC03-055 Siemens Business Services SERVICES AGREEMENT Siemens Business Services Inc. And Eaale County, Colorado This Agreement, is beiween the County of Eagle, Colorado, a body corporate and politic ("Customer, with its principal place of business located at 500 Broadway, Post Office Box 850, Eagle, Colorado 81613, and Siemens Business Services, Inc., ("SBS"), with its principal place of fstisiness located at 101 Merritt 7, 6~' Floor, Norwalk, Connecticut 06851. RECITALS WHEREAS, Customer and SBS intend by this Agreement to set forth the scope of the responsibilities of both parties in connection with the Services (as defined below) and related terms and conditions to govern the relationship between Customer and SBS in connection with the Services. NOW, THEREFORE, in consideration of the premises and the mutual covenants and agreements set forth herein, the parties agree as follows: SECTION 7. SERVICES 1.1 SBS will provide Customer with qualified employees, consultants or subcontractors ("StafP7 to perform support, consulting, design, acquisition, project management, Implementation and related computer services, as more fully described in the Statement(s) of Work ("SOW7 either attached or subsequently entered into by mutual agreement of the parties ("Services'. 1.2 SBS will require its Staff working on Customer's premises to observe at all times currently implemented security and safety policies and normal business hours of Customer, as may be communicated in writing to SBS from time to time. 1.3 In performing under this Agreement, SBS will be an independent contractor, and nothing in this Agreement will be interpreted or construed as creating or establishing an employer-employee relationship, an agency relationship, a partnership or joint venture between the parties. 1.4 In the event that any products purchased or licensed by Customer are subject to shrink-wrap, on screen or similar license or other agreements that must be accepted during any Service performed by SBS, Customer authorizes SBS to accept the terms of such agreements on behalf of Customer. SECTION 2. TERM OFAGREEMENT 2.1 The term of this Agreement will be effective on February 25, 2003 and continue through December 31, 2003 (°Initial Term' and will be renewable by mutual agreement of the parties for successive terms (°Renewal Terms' of one (1) year each. Nofin-ithstanding the foregoing, the Agreement will continue until the completion or termination of the last SOW outstanding, unless earlier terminated as set forth herein. The term for particular Services provided under this Agreement is as stated In each SOW. 2.2 Customer may, in its sole discretion, terminate this Agreement, with or without cause. Customer may do so upon thirty (30) days' written notice to SBS. Upgn such termination each party shall be relieved of any obligations under this Agreement, subject to the provisions of Section 13.9 hereof. Customer shall only be liable for Services satisfactorily completed by SBS (that Is, completed in accordance with the applicable SOW(s)) prior to the date of termination and SBS shall be required to complete Services for which they have already been compensated by Customer, except in the event SBS terminates this Agreement for cause. 2.3 SBS may terminate th1s Agreement, if Customer shall neglect or fail to perform or observe any of the covenants herein contained on its part to be performed or observed, and Customer shall fail to remedy such default within twenty (20) days after SBS has given Customer written notice specifying such neglect or failure, or within such period, if any, as may be reasonably required to cure such default if it is of such a nature that it cannot be cured within such twenty (20) days, provided Customer commences to remedy such default within such twenty (20) days and proceeds with reasonable diligence thereafter to cure the default. SECTION 3. PRICE; PRICE ADJUSTMENTS; BILL/NG AND PAYMENT TERMS 3.1 The prices charged for the Services shall be set forth in the SOW. Any changes in the SOW shall be made in accordance with the Project Change Request Process asset forth in such SOW. 3.2 Unless otherwise provided in the SOW, billing for Services with an initial term of one (1) year or less Page 1 of 7 Siemens Business Services, Inc. Services Agreement Revised May 28, 2002 will be monthly, and for Services with an initial term of greater than one (1) year will be quarterly. 3.3 Customer agrees. to pay SBS the actual and reasonable expenses incurred by SBS Staff in the performance of the Services, unless the prices in the SOW specifically include such expenses. 3.4 Payment will be made net thirty (30) days from date of invoice. In the event of any dispute over amounts invoiced, Customer agrees to pay all undisputed amounts within thirty (30) days. Customer agrees to pay a finance charge of three fourths (3/4~ %) percent per month, but not in excess of the lawful maximum, on all past due invoices. In the event of litigation or collection activity arising out of Customer's non-payment, the prevailing party will be entitled to reasonable costs and expenses incurred, including attorneys' fees. SBS reserves the right to suspend performance if Customer is in arrears. 3.5 Customer will provide SBS with a valid exemption certificate from the applicable taxes. In the event that Customer fails to provide such exemption, then, Customer is solely responsible for payment of any taxes (including sales, use, intangible and property taxes) resulting from Customer's purchase or use of the Services, other than taxes based on the income of SBS. SECTION 4. REPRESENTATIONS AND WARRANTIES 4.1 Services will be provided in accordance with the provisions set forth in the SOW(s) and will be performed in a professional manner by SBS Staff using reasonable care and having a level of skill commensurate with the requirements of this Agreement. 4.2 Any product, materials or programs created by SBS and provided to .Customer pursuant to this Agreement do not and will not infringe any U.S. copyright or trademark, or misappropriate any other intellectual property rights of any third party in any manner that would have an adverse effect on Customer. 4.3 With respect to any part, product, or software ("Products sold, distributed, licensed or supplied by SBS in connection with the Services, to the extent permitted by the manufacturer or licensor of such Product, SBS will pass through to Customer all warranties provided by the manufacturer or licensor. At SBS's option, replacement parts may be new or reconditioned. SBS makes no warranty, express or implied, with respect to any product and, other than the pass through of warranties as described above, has no responsibility for product warranties or indemnities or the manufacturer's performance or failure to honor any such warranty or properly perform warranty services. 4.4 Except as otherwise specifically provided in this Section 4, SBS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY SERVICE, PRODUCT OR PART SOLD OR SUPPLIED BY SBS, AND SBS EXPRESSLY • DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY, YEAR 2000 COMPLIANCE, OR FITNESS FOR A PARTICULAR PURPOSE. 4.5 Customer recognizes that the use of computer products may entail a substantial risk of loss, damage, corruption or mistransmission of stored data and of software CLoss of Data', and that industry standards dictate Customer's systematic use, in conjunction with any central processingynit, computer products or other technology that uses software or stores data, of products that provide comprehensive back-up of data and software so as to prevent such loss. Customer assumes all risk of Loss of Data in any way related to or resulting from the provision of Services hereunder. Notwithstanding the foregoing, to the extent that any such Loss of Data is caused by the negligent acts or omissions of SBS, SBS agrees to provide Customer with commercially reasonable assistance, at no charge to Customer, to restore the lost data from Customer's most recent available back-up. The foregoing sets forth the sole and exclusive remedy of Customer, and the entire obligation and liability of SBS, as to any claim relating to Loss of Data. 4.6 Customer owns or has license or other rights sufficient to provide SBS with the right to use (including the right to sublicense these rights to subcontractors), all software, hardware, equipment, systems, documentation and other materials or information that are owned, licensed or used by. Customer during the term of this Agreement, as SBS may reasonably require in connection with its performance of Services under this Agreement, without charge. 4.7 Customer will provide SBS with the facilities and resources, including office and storage space, required for the performance of .the Services, without charge. These facilities and resources will be reasonably safe and secure, .in appropriate locations, with adequate furniture, telephone, computer connectivity, electric power, lighting, heat and air-conditioning, and in no event will be less than Customer provides to its own employees. 4.8 Customer will provide SBS with access to Customer's facilities, personnel, equipment and systems, whether provided or maintained by SBS, Customer or third parties, as necessary for the performance of the Services without charge. Additionally, Customer will provide access to other facilities such as parking, without charge or, at least, at prices no higher than are charged to Customer's own employees. 4.9 Customer will provide SBS with the assistance and cooperation of its management, personnel and contractors in support of SBS's performance of the Services as set forth in the SOW, without charge. 4.10 The parties have full legal and corporate power and authority to enter into this Agreement. Neither SBS nor Customer is subject to any agreement or other constraint that would prohibit, restrict or adversely Page 2 of 7 Siemens Business Services, Inc. Services Agreement Revised May 28, 2002 • affect its right or ability to enter into, or carry out its obligations under, this Agreement. This Agreement, when executed, will become the legal, valid and binding obligation of the respec4ve parties, enforceable against them in accordance with its terms. SECTION 5. /NDEMN/FICATIONS SBS ("Indemnifying Parly'~ will provide the following indemnifications to Customer (°Indemnified Party"), but only if the Indemnified Party promptly provides the Indemnifying Party with written notice of any covered claim and the Indemnified Party allows the Indemnifying Party the opportunity to control the defense and any related settlement negotiations, with full cooperation of the Indemnified Party: (a) Intellectual Property The Indemnifying Party agrees to hold harmless, and indemnify the Indemnified Party, its directors, officers, employees and agents, ftom and against any and all costs, damages and attomeys fees that may be awarded by final judgment of a court of competent jurisdiction in the United States (°U.S.7 for any third- party claims, and. to defend the Indemnified Party against such claims, at the Indemnifying Party's expense, in connection with any product, materials or programs created by the Indemnifying Party and provided to the Indemnified Party pursuant to this Agreement (°Covered Product) for infringement of any U.S. copyright or trademark, or any other misappropriation of intellectual property rights, held by any third party, except to the extent attributable to the acts or omissions of the Indemnfied Party, and provided that the Indemnifying Party will have no obligation with respect to any such costs, damages, fees or claims to the extent arising out of or in connection with: (i) information or materials not provided by the Indemnifying Party or Covered Product created to Customer's specifications or under the direction of Customer; (ii) the Indemnfied Party's misuse or unauthorized modification of the Covered Product; (iil)the Indemnified Party's failure to use corrections, enhancements or updates provided by the Indemnifying Party; (iv) use of the Covered Product in a manner in excess of that permitted under any applicable license; or (v) the use or operation of the Covered Product in combination with devices, data, programs or services not supplied by the Indemnifying Party. If a claim covered under this Section 5(a) is made or threatened, the Indemnifying Party may, at its option, (i) provide to the Indemnified Party the rights necessary to continue to use the Covered Product; (ii) modify the Covered Product to render it non-infringing; (iii) furnish the Indemnified Party with anon-infringing substitute for the Covered Product that is comparable in function and performance; or (iv) refund to the Indemnified Party any • amounts paid to the Indemnifying Party for the Covered Product. The provisions of this Section 5(a) set forth the entire obligation of SBS, and Customer's sole remedy(ies), with respect to any claim or matter referred to in Sections 4.2 or 5(a) of this Agreement. (b) Injury or Property Damage The Indemnifying Party agrees to hold harmless, indemnify and defend the Indemnified Party, its directors, officers, employees and agents, from and against any and all costs, damages and attomeys fees that may be awarded by final judgment of a court of competent jurisdiction in the United States for any third party claims in connection with the performance of Services arising out of: (i) any claim for bodily injury or death; or (li) any claim for damage to tangible properly, except to the extent attributable to the acts or omissions of the Indemnified Party. (c) Wages and Benefits SBS agrees to hold harmless, indemnify and defend Customer,.its directors, officers, employees and agents, from and against any and all costs, damages and attomeys fees that may be awarded by final judgment of a court of competent jurisdiction for any third party claims, and to defend the Indemnfied Party against such claims, at the Indemnifying Party's expense, arising out of claims of an SBS Staff person for wages or benefits in connection with the pertormance of Services by SBS hereunder. SECTION 6 LIMITATION OFLIABILITY 6.1 Regardless of the basis of any claim (whether an action in contract or tort), SBS's total liability will be limited .to (and in no event shall be for other than actual direct damages): (a) With respect to replacement parts, the pass through of warranties as described in Section 4.3; (b) W ith respect to any claim covered by any of the indemnfcations provided in Section 5, SBS's obligations under that Section. (c) With respect to any other claim or matter, if SBS, at its option, re-performs the Services that are the subject of, or gave rise to, the claim, such re- performance. If (i) the claim or matter cannot be remedied by such re-performance; (ii) re- performance is not an applicable remedy; or (iii) re-pertormance is not provided, then SBS's total liability will be limited to actual direct damages in an amount not to exceed the greater of (a) $1,000,000 or (b) amounts paid by the Customer to SBS during the twelve (12) months prior to the date the basis for the claim arose with respect to the Services that are the subject of, or gave rise to, the claim. 6:2 Notwithstanding anything provided elsewhere In this Agreement, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR Page 3 of 7 Siemens Business Services, Inc. Services Agreement Revised May 28, 2002 n U CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION IN CONTRACT OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) RESULTING FROM ITS PERFORMANCE OR ANY FAILURE TO PERFORM UNDER THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR LOSS OF ANTICIPATED PROFITS OR BENEFITS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 6.3 SBS will have no liability to Customer for any third party claims except as, and to the extent, provided in Section 5, and subject to the provisions of Sections 6.1 (c) and 6.4. 6.4 The limitations of liability in Section 6.1(c) will not apply to claims for bodily injury or death. 6.5 These Section 6 limits also apply to any of SBS's subcontractors and consultants. It is the maximum for which SBS and its subcontractors are collectively responsible. Except as specifically set forth in Section 13.4 or as specified in a SOW, there are no liquidated damages provisions included in this Agreement. SECTION 7. INSURANCE 7.1 SBS will obtain and maintain the following insurance coverage during the entire term of this Agreement: (i) Workers' Compensation insurance in accordance with the applicable laws of the states where SBS performs Services hereunder, including Colorado and Employer's Liability Insurance in an amount not less than one million dollars ($1,000,000) per occurrence; (ii) Commercial General Liability or Broad Form Comprehensive General Liability insurance with a combined bodily injury and property damage single limit of not less than one million dollars ($1,000,000) per occurrence; (iii) Comprehensive Automobile Liability insurance with a combined bodily injury and property damage single limit of one million dollars ($1,000,000) per occurrence. 7.2 Upon thirty (30) days' prior written notice by Customer to SBS, SBS will deliver copies of the certificate(s) of insurance providing the coverage specified above to the Customer. Such certificate(s) will stlpulate that the insurance company(ies) will provide Customer at least thirty (30) days' prior written notice, via certified U.S. mail, of any material change, non-renewal or cancellation of coverage. SECTION 8 CONF/DENTIAL AND PROPRIETARY INFORMATION 8.1 SBS and Customer acknowledge that in the performance of this Agreement, it may be necessary for Customer and SBS to disclose certain confidential or proprietary Information of one party to the other party. Each party agrees that, to the extent allowed by applicable state law, for the term of this Agreement or a period of two (2) years from receipt of information from the other party hereunder, whichever is greater, such party ("Recipient") will use at least the same means it uses to protect its own confidential proprietary information, but fn any event not less than reasonable means, to prevent the disclosure and to protect the confidentiality of (i) written information received from the other party ("Provider's that is marked or identified as confidential, (ii) oral or visual Information identified as confidential at the time of disclosure, and (iii) nonpublic information which under the circumstances surrounding disclosure ought to be treated as confidential (°Confidential Information's. 8.2 .Confidential Information will not include information that belongs to the Recipient or is (i) already known by the Recipient without an obligation of confidentiality other than under this Agreement; (ii) publicly known or becomes publicly known through no unauthorized act of the Recipient; (iii) rightfully received from a third party; (iv) independently developed by the Recipient without use of the Provider's Confidential Information; (v) disclosed without similar restrictions to a third party by Provider, (vi) approved by the Provider for disclosure; or (vii) required to be disclosed pursuant to a requirement of a governmental agency or law of the Uni#ed States of America or a state thereof, or any governmental or political subdivision thereof, so long as the party required to disclose the information provides the other party with timely prior notice of such requirement. 8.3 Each Recipient may use Confidential Information received from the Provider only in connection with this Agreement, and may disseminate such Confidential Information only to persons having a need for access to such Confidential Information in connection with their performance of the Services, and with respect to whom the Recipient takes steps, no less rigorous than those it takes to protect its own proprietary information, but in any event not less than reasonable means, to prevent such persons from acting in a manner inconsistent with the terms of this Section 8. However, Customer may not disclose SBS Confidential Information to third parties who provide services similar to or competitive with SBS, even in connecflon with SBS's performance of the Services. 8.4 Upon termination of this Agreement or upon the written request of the Provider, the Recipient will return all copies of Confidential Information to the Provider or certify, if so requested by the Provider, in writing that all copies of Confidential Information have been destroyed. 8.5 Each party acknowledges that the other may suffer irreparable damage in the event of any material breach of the provisions of this Section 8. Accordingly, in such event, a party may be entitled to seek preliminary and final injunctive relief, as well as any other applicable remedies at law or in equity against the party who has breached or threatened to breach this Agreement.. Page 4 of 7 Siemens Business Services, Inc. Services Agreement Revised May 28, 2002 8.6 In the event that the parties agree in any SOW that .SBS will provide specified deliverables to Customer that include proprietary information developed by SBS specifically and exclusively for Customer in the performance of this Agreement, SBS agrees to assign ownership rights to such deliverables and such proprietary information to Customer, and Customer agrees to grant 5BS a worldwide, paid up, irrevocable, royalty free, perpetual license to use, copy, modify, or create derivative works based upon, distribute, license, sell or rent any of the deliverables or proprietary information owned by Customer as a result of the foregoing provision. 8.7 Nothing in this Section 8 will be interpreted or construed to assign to Customer (and SBS reserves all right, title and interest that SBS may have or acquire in) any proprietary software, tools, utilities, methodologies, processes, documentation and other items that are used or developed in performance of the Services, but not developed specifically and exclusively for Customer in the course of performing its duties and obligations hereunder. SECTION 9. CHANGES /N SCOPE, ADDITIONAL AND THIRD PARTY SERVICES 9.1 Any change requested by Customer to the scope of Services from the scope as described in the applicable SOW will be effected in accordance with the change control procedures of that SOW, or, fn the absence of such procedures, will be subject to the mutual agreement of the parties. All change orders are subject to the prior written approval of Customer. 9.2 During the term of this Agreement, Customer may request and SBS will.use reasonable commercial efforts to provide, services other than those described in the SOW(s) ("Additional Services'. Unless otherwise agreed, the prices charged for Additional Services will be SBS's time and materials rates then in effect 9.3 During the term of this Agreement, Customer will have the right to contract with a third party service provider ("Third Party to perform Additional Services, and SBS will use reasonable commercial efforts to cooperate with such Third Party, provided that (i) Customer expressly agrees that Customer will not contract with a Third Party to perform all or any portion of the Services; (ii) Customer will prevent disclosure to any Third Party of any Confidential Information provided by SBS to Customer, (iii) SBS will be excused from ~ the pertormance of its obligatlons under this Agreement, including any Service Level Agreements, to the extent that SBS's performance of the Services Is adversely impacted by such Third Party; and (iv) Customer will reimburse SBS for any added costs or expenses incurred in the performance of the Services related to or resulting from the performance of Additional Services provided by the Third Party as approved in accordance with the Change Order Process set forth in the SOW. SECTION 70. SERVICES FOR SPECIFIC SITES OR SYSTEMS If a SOW provides for on-site Services to specified covered systems or products, any transfer of such covered systems or products to a site other than the installation or work site designated in the SOW is subject to SBS's acceptance upon written notice by Customer. Any such transfer may result, at SBS's option, in automatic termination of this Agreement with respect to such covered systems, should SBS choose not to accept the transfer. If a SOW provides for maintenance or other Services for systems or products, the prices listed for the Services are for such systems or products, brands and model types listed by the Customer and provided to SBS as of the date of the signing of the specific SOW. Changes to or additions to systems or product brands or model types may result in an increase In price for Services. SECTION 77. EXCUSE OF PERFORMANCE Except for Customer's obligation to make payment hereunder, neither early will be liable to the other for any delay or inability to perform its obligations under this Agreement or othervvise if such delay or inability arises from any act of God, fire, natural disaster, act of government, riot, civil disturbance, manufacturers shortages or constraints of parts or products, or any other cause beyond the reasonable control of such party. In the event of such a delay or Inability to perform, the time for performance will be extended for a period of time equal to the length of the delay or inability to perform, plus an additional reasonable period to recommence performance. SECTION 72. NOTICES Legal notlces to the parties to this Agreement will be mailed certified first class postage prepaid, return receipt requested, or delivered 6y recognized overnight courier service, to the following addresses: (1) Siemens Business Services, Inc. Siemens Business Services, Inc. 101 Merritt 7, 6u' Floor Norwalk CT 06851 Attention: Legal Department. Any other notices of general business nature will be addressed to the same address, Attention: CEO. (2) Eagle County Eagle County Attorney P.O. Box 850 Eagle, Colorado 81631 Fax: (970) 328-8699 Phone: (970) 328-8685 and Eagle County Innovation & Technology Department Page 5 of 7 Siemens Business Senrices, Inc. Services Agreement Revised May 28, 2002 .. ~ ~ Attention: IT Director P.O. Box 850 Eagle, Colorado 81631 Fax: (970) 328-3599 Phone: (970) 328-3580 Either party shall have the right, by giving written notice to the other, to change the address at.which its notices are to be received. SECTION 19. GENERAL .; 13.1 This Agreement, together with all SOW(s), attachments, are intended to be the sole and complete statement of obligations of the parties with respect to the subject matter of this Agreement, and supersede all previous understandings, representations, negotiations, and proposals, including the Engagement Letter beiween the parties dated December 3, 2002. In the event of a conflict between the terms of this Agreement and the terms of any such SOW or other attachment, the terms of this Agreement will control. 13.2 No waiver, alteration or modification of any provision hereof, including the SOW(s), will be binding unless in writing and signed by duly authorized representatives of both parties. 13.3 Failure by either party to exercise any right or remedy under this Agreement does not signify acceptance of the event or waiver of any such right or remedy. 13.4 During the term of this Agreement and for a period of six (6) months after termination, neither Customer nor any entity affiliated with Customer will, directly or indirectly, solicit for employment or performance of computer services, or hire or contract with, any SBS Staff person who becomes known to Customer in connection with the performance of SBS hereunder. In the event Customer, or any affiliate of Customer, hires or contracts with any SBS Staff person contrary to this Section 13.4, Customer agrees to pay to SBS, as liquidated damages and not as a penal an amount equal to all compensation, including salary, wages, bonuses, benefits and commissions, that such Staff person received from SBS during the immediately preceding six (6) month period. If the SBS Staff person worked for SBS for a period of fewer than six (8) months, the payment will be six (6) times the average monthly compensation for the period worked. 13.5 SBS agrees to submit to Customer any proposed press release, advertisement or other promotion relating to the existence of this Agreement or its relationship with Customer and offer Customer the opportunity to review any such materials prior to publication. Customer agrees that it will not unreasonably withhold its consent to the publication of such materials provided Customer is offered the opportunity to review these materials prior to publication. 13.6 Either party may assign this Agreement subject to the prior written consent of the other party. 13.7 Neither party will bring a legal action against the other party more than two (2) years after the cause of action arose. 13.8 Should any part of this Agreement be held unenforceable or invalid, then the validity of or enforceability of the remaining provisions will not in any way be affected or impaired. 13.9 Any provision of this Agreement which requires performance or grants a benefit after termination of the Agreement shall be deemed to survive the termination or expiration of the Agreement. 13.10 SBS reserves the right to determine the assignment of its personnel and SBS may subcontract the performance of the Services, or any part thereof, to any subcontractor selected by SBS. Notwithstanding the foregoing, no subcontracting shall relieve SBS of its obligations and responsibilities under this Agreement. If Customer has objections to any SBS Staff person's continuation of performance of Services at a Customer location, then SBS will investigate Customer concerns and, if SBS determines that those concerns are reasonable, lawful and in good faith, then SBS will take appropriate action which may include replacement of such Staff person. 13.11 This Agreement may be executed In one or more counterparts, all of which taken together will constitute the Agreement 13.12 The headings in this Agreement are not intended to be used as an aid to interpretation 13.13 Any consent or approval required to be obtained from either party under this Agreement will not be unreasonably withheld, conditioned or delayed. 13.14 This Agreement and all disputes arising hereunder shall be governed by the internal laws of the State of Colorado and the parties agree that venue and jurisdiction over any claim arising from this Agreement shall lie in the courts of the Fifth Judicial District of Colorado. In the event of litigation, the prevailing party shall be entitled to reasonable attorney's fees and costs. 13.15 Notwithstanding anything to the contrary contained in this Agreement, Customer shall have no obligations under this Agreement nor shall any payment be made in respect of any period after December 31 of each calendar year during the term of this Agreement, without prior appropriation therefor by Eagle County in accordance with a budget adopted by the board of Eagle County Commissioners in compliance with applicable provisions of law. Page 6 of 7 Siemens Business Services, Inc. Services Agreement Revised May 28, 2002 r KUI'I ~ 1 CI' fCIYS t1tA 1 IYC~7 ~CKV 1 l.C~ ~ 1 IYI.. C HAS IVU. J-'JJ- f 4,-IOG4L 1' ED. G4 G171~J IAA ~ 141"'11 1'G t IN WITNESS WHEREOF, ths parties have caused this Agreement to be executed by their duly authorized representatives on the date hereoL Print Name ~, M cnaei ~, c,ai~egneq~ Title:_Che rman ae~e: " ' -03 ATTEST:. y~ .,D .~ ~~4%'~~~D ~l 0 ~ ~ n_ ,. *.I Siemens Bus s Servi s, Inc,, ay: . Print Name: y' '/~ Title: 1 G2 rQS~ Oete: ~ a' `f ~ Page 7 of 7 Siemens Business SsNices, Inc. services AgreerAenc n _..,__~ ^I.... 90 7M9 ~ ~ I , 1 ''I ~. s ~ w .~. ~ I .. .. Y ~_ Siemens Business Services Statement of Work Eagle County ~~~L~ ~~u Transition to Microsoft Environment For Information Technology (IT) Services, Goods and Support issued February 6, 2003 To From Becky Gadell Timothy Kinnerup Assistant County Administrator Regional Vice President Eagle County Government Siemens Business Services P.O. Box 850 12100 Iliff Avenue 500 Broadway Suite 200 Eagle, CO 81631-0850 Aurora, CO 80014 (970) 328-8613 (303) 752- 5192 bgadell@eagle-county.com timothy.kinnerup@siemens.com http://www.eagle-county.com http://www.Siemens-usa.siemens.com s3 .. :~~ Confidentiality Statement To the extent allowable under state law, this Siemens Business Services Statement of Work is proprietary and confidential to SIEMENS. This Siemens Business Services Statement of Work is provided in reliance upon the recipient's agreement not to use or disclose the information except in connection with its business dealings with SIEMENS. The recipient of this document agrees to inform its present and future employees who receive or have access to the information contained in this document of its confidential nature, and to instruct each employee that this Siemens Business Services Statement of Work is proprietary and confidential. The recipient of this document agrees that it will not duplicate or permit others to duplicate any material contained herein except for its own internal use. BY ACCEPTANCE OF THIS DOCUMENT, RECIPIENT AGREES TO BE BOUND BY THE FOREGOING STATEMENT. Siemens Business Services, Inc. Proprietary ~ Confidential Page 2 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • • Transition to Microsoft Environment -Statement of Work ,_ _ ...:~. ~ • • Transition to Microsoft Environment -Statement of Work TABLE OF CONTENTS CONFIDENTIALI'Tlf STATEMENT ........................................................................................................................ 2 1 EXECUTIVE OVERVIEW ............................................................................................................................. 6 2 TRANSITION TO MICROSOFT ENVIRONMENT SERVICES .............................................................................. 8 2.1 Project Initiation ............................................................................................................................. . 8 2.1.1 Overview ................................................................................................................................ . 9 2.1.2 SIEMENS Responsibilities ..................................................................................................... . 9 2.1.3 Eagle County Responsibilities ............................................................................................... . 9 2.2 Project Schedule &Processes ...................................................................................................... . 9 2.2.1 Project Schedule .................................................................................................................... . 9 2.2.2 Project Processes ................................................................................................................. 10 2.2.2.1 SIEMENS Responsibilities ............................................................................................ 11 2.2.2.2 Eagle County Responsibilities ....................................................................................... 11 2.3 Assessment Phase ...................................................................................................................... 12 2.3.1 Business and Technical Assessment ................................................................................... 12 2.3.1.1 Overview ........................................................................................................................ 12 2.3.1.2 SIEMENS Responsibilities ............................................................................................ 13 2.3.1.3 Eagle County Responsibilities ....................................................................................... 14 2.3.2 Site Discovery ....................................................................................................................... 15 2.3.2.1 Overview ........................................................................................................................ 15 2.3.2.2 SIEMENS Responsibilities ............................................................................................ 16 2.3.2.3 Eagle County Responsibilities ....................................................................................... 16 2.3.3 Workstation Survey ............................................................................................................... 16 2.3.3.1 Overview ........................................................................................................................ 16 2.3.3.2 SIEMENS Responsibilities ............................................................................................ 16 2.3.3.3 Eagle County Responsibilities ....................................................................................... 17 2.3.4 NT Domain Objects ............................................................................................................... 17 2.3.5 NDS Objects ......................................................................................................................... 17 2.3.5.1 Overview ........................................................................................................................ 17 2.3.5.2 SIEMENS Responsibilities ............................................................................................ 17 2.3.5.3 Eagle County Responsibilities ....................................................................................... 18 2.3.6 Server Hardware /Networking Operating System Survey ................................................... 18 2.3.6.1 Overview ........................................................................................................................ 18 2.3.6.2 SIEMENS Responsibilities ............................................................................................ 18 2.3.6.3 Eagle County Responsibilities ....................................................................................... 19 2.3.7 Server Application Survey ..................................................................................................... 19 2.3.7.1 Overview ........................................................................................................................ 19 2.3.7.2 SIEMENS Responsibilities ............................................................................................ 19 2.3.7.3 Eagle County Responsibilities ....................................................................................... 20 2.3.8 Requirements Definition ........................................................................................................ 20 2.3.8.1 Overview ........................................................................................................................ 20 2.3.8.2 SIEMENS Responsibilities ............................................................................................ 20 2.3.8.3 Eagle County Responsibilities ....................................................................................... 21 2.4 Design Phase ............................................................................................................................... 21 2.4.1 Workstation Functional Design ............................................................................................ 21 2.4.1.1 Overview ........................................................................................................................ 21 2.4.1.2 Siemens Responsibilities ............................................................................................... 21 2.4.1.3 Eagle County Responsibilities ....................................................................................... 22 2.4.2 Preliminary Workstation Design and Lab .............................................................................. 23 2.4.2.1 Overview ........................................................................................................................ 23 2.4.2.2 Siemens Responsibilities ............................................................................................... 23 2.4.2.3 Eagle County Responsibilities ....................................................................................... 23 2.4.3 Final Workstation Design and Lab ........................................................................................ 24 Siemens Business Services, Inc. Proprietary 8< Confidential Page 3 Siemens 2-1 8-03 Revised SOW.EC Tran1.doc Version 2: R evision Date: 20030110 ^ s~ • i '"~~ Transition to Microsoft Environment -Statement of Work 2.4.3.1 Overview ........................................................................................................................ 24 2.4.3.2 Siemens Responsibilities ............................................................................................... 24 2.4.3.3 Eagle County Responsibilities ....................................................................................... 25 2.4.4 Workstation Disposition Design ............................................................................................ 25 2.4.4.1 Overview ........................................................................................................................ 25 2.4.4.2 Siemens Responsibilities ............................................................................................... 25 2.4.4.3 Eagle County Responsibilities ....................................................................................... 25 2.4.5 Workstation Deployment Methodology ................................................................................. 26 2.4.5.1 Overview ........................................................................................................................ 26 2.4.5.2 Siemens Responsibilities ............................................................................................... 26 2.4.5.3 Eagle County Responsibilities ....................................................................................... 26 2.4.6 Technology Validation Lab .................................................................................................... 26 2.4.6.1 Overview ........................................................................................................................ 26 2.4.6.2 SIEMENS Responsibilities ............................................................................................ 26 2.4.6.3 Eagle County Responsibilities ....................................................................................... 27 2.4.7 Active Directory Design ......................................................................................................... 27 2.4.7.1 Overview ........................................................................................................................ 27 2.4.7.2 SIEMENS Responsibilities ............................................................................................ 28 2.4.7.3 Eagle County Responsibilities ....................................................................................... 28 2.4.8 Server Design ....................................................................................................................... 29 2.4.8.1 Overview ........................................................................................................................ 29 2.4.8.2 SIEMENS Responsibilities ............................................................................................ 29 2.4.8.3 Eagle County Responsibilities ....................................................................................... 30 2.4.9 Migration /Domain Consolidation ......................................................................................... 30 2.4.9.1 Overview ........................................................................................................................ 30 2.4.9.2 SIEMENS Responsibilities ............................................................................................ 30 2.4.9.3 Eagle County Responsibilities ....................................................................................... 31 2.4.10 Migration -Novell Directory Services (NDS) objects to Active Directory objects ................ 31 2.4.10.1 Overview ........................................................................................................................ 31 2.4.10.2 SIEMENS Responsibilities ............................................................................................ 31 2.4.10.3 Eagle County Responsibilities ....................................................................................... 32 2.4.11 Application Disposition .......................................................................................................... 32 2.4.11.1 Overview ........................................................................................................................ 32 2.4.11.2 SIEMENS Responsibilities ............................................................................................ 32 2.4.11.3 Eagle County Responsibilities ....................................................................................... 32 2.4.12 Transition Design .................................................................................................................. 32 2.4.12.1 Overview ........................................................................................................................ 32 2.4.12.2 SIEMENS Responsibilities ............................................................................................ 33 2.4.12.3 Eagle County Responsibilities ....................................................................................... 33 2.4.13 Server Disposition Design ..................................................................................................... 33 2.4.13.1 Overview ........................................................................................................................ 33 2.4.13.2 SIEMENS Responsibilities ............................................................................................ 33 2.4.13.3 Eagle County Responsibilities ....................................................................................... 33 2.4.14 Preliminary Solution Design .................................................................................................. 34 2.4.14.1 Overview ........................................................................................................................ 34 2.4.14.2 SIEMENS Responsibilities ............................................................................................ 34 2.4.14.3 Eagle County Responsibilities ....................................................................................... 34 2.5 Develop ........................................................................................................................................ 34 2.5.1 Implementation Plan .................................................................:........................................... 34 2.5.1.1 Overview ........................................................................................................................ 34 2.5.1.2 SIEMENS Responsibilities ............................................................................................ 34 2.5.1.3 Eagle County Responsibilities ....................................................................................... 35 2.5.2 Proof-of-Concept Lab ............................................................................................................ 35 2.5.2.1 Overview ........................................................................................................................ 35 2.5.2.2 SIEMENS Responsibilities ............................................................................................ 36 2.5.2.3 Eagle County Responsibilities ....................................................................................... 37 Siemens Business Services, Inc. Proprietary & Confidential Page 4 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~: :...~~ Transition to Microsoft Environment -Statement of Work 2.5.3 Pilot Project .......................................................................................................................... 37 2.5.3.1 Overview ........................................................................................................................ 37 2.5.3.2 SIEMENS Responsibilities ............................................................................................ 37 2.5.3.3 Eagle County Responsibilities ....................................................................................... 38 2.5.4 Server Application Compliance ............................................................................................. 38 2.5.4.1 Overview ........................................................................................................................ 38 2.5.4.2 SIEMENS Responsibilities ............................................................................................ 38 2.5.4.3 Eagle County Responsibilities ....................................................................................... 38 2.5.5 Implementation Planning ...................................................................................................... 39 2.5.5.1 Overview ........................................................................................................................ 39 2.5.5.2 SIEMENS Responsibilities ............................................................................................ 39 2.5.5.3 Eagle County Responsibilities ....................................................................................... 39 2.6 Deployment Phase ....................................................................................................................... 40 2.6.1.1 Overview ........................................................................................................................ 40 2.6.1.2 SIEMENS Responsibilities ............................................................................................ 40 2.6.1.3 Eagle County Responsibilities ....................................................................................... 40 2.6.2 Workstation Deployment Methodology ................................................................................. 41 2.6.2.1 Overview ........................................................................................................................ 41 2.6.2.2 SIEMENS Responsibilities ............................................................................................ 41 2.6.2.3 Eagle County Responsibilities ....................................................................................... 41 2.6.3 Workstation Pilot Site Deployment ....................................................................................... 42 2.6.3.1 Overview ........................................................................................................................ 42 2.6.3.2 SIEMENS Responsibilities ............................................................................................ 42 2.6.3.3 Eagle County Responsibilities ....................................................................................... 42 2.6.4 Workstation Deployment ....................................................................................................... 42 2.6.4.1 Overview ........................................................................................................................ 42 2.6.4.2 SIEMENS Responsibilities ............................................................................................ 42 2.6.4.3 Eagle County Responsibilities ....................................................................................... 44 2.6.5 Infrastructure Server Parallel Deployment ............................................................................ 45 2.6.5.1 Overview ........................................................................................................................ 45 2.6.5.2 SIEMENS Responsibilities ............................................................................................ 45 2.6.5.3 Eagle County Responsibilities ....................................................................................... 45 2.6.6 Member Server Parallel Deployment .................................................................................... 46 2.6.6.1 Overview ........................................................................................................................ 46 2.6.6.2 SIEMENS Responsibilities ............................................................................................ 46 2.6.6.3 Eagle County Responsibilities ....................................................................................... 47 3 ACCEPTANCE ........................................................................................................................................ 48 APPENDIX A -SITE LIST ............................................................................................................................... 49 APPENDIX B -ESCALATION PROCESS .......................................................................................................... 50 APPENDIX C -PROJECT CHANGE REQUEST PROCESS .................................................................................. 51 APPENDIX D -PROJECT ROLES $RESPONSIBILITIES .................................................................................... 55 APPENDIX E -PROJECT ROLES .................................................................................................................... 56 APPENDIX F -PROJECT ROLES $ RESPONSIBILITIES BY JOB TITLE ............................................................... 57 APPENDIX G -PRICE AND PAYMENT ............................................................................................................. 59 APPENDIX H -PROJECT MILESTONE SCHEDULE ........................................................................................... 63 APPENDIX I -SERVER T-MINUS SCHEDULE ................................................................................................... 64 APPENDIX J -PROCESS APPROVAL PROCESS .............................................................................................. 66 APPENDIX K -PROJECT MEETING AND REPORTING REQUIREMENTS .............................................................. 67 APPENDIX L -GLOSSARY ............................................................................................................................. 68 Siemens Business Services, Inc. Proprietary $ Confidential Page 5 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 n LJ v~ . , .~. ~~ Transition to Microsoft Environment -Statement of Work _- APPENDIX M -VALIDATION ACCEPTANCE FORM ........................................................................................... 70 1 Executive Overview Eagle County Information Technology has requested Siemens Business Services to provide a turnkey approach to transition Eagle County from a Novell Netware infrastructure to a Microsoft predominant environment. Eagle County has requested that the project design and implementation adheres to current industry standards, maximizes opportunities for near- and long-term cost-savings. Eagle County has initiated a transition from Novell to a Microsoft based computing environment. There are several inter-linking facets of this transition: Base networking infrastructure Servers (DNS, DHCP, etc) File and Print Servers Messaging Servers Messaging Data Migration The implementation of a new enterprise-wide network operating system that is tightly integrated with Eagle County's corporate IT infrastructure is a major endeavor. The Exchange 2000 platform provides a host of powertul new technologies such as Active Directory Integration, Instant Messaging, Storage Groups, Clustering Support and significantly changes the way that companies plan, design and deploy Exchange messaging environments. Therefore, Eagle County has requested the services of SIEMENS to assist in the transition from Novell GroupWise; to design and deploy Exchange 2000 Server throughout its information systems environment and to facilitate the transition. The Exchange 2000 platform delivers new and innovative technologies to build more useful, manageable, and scalable messaging environments. The Exchange 2000 Active Directory integration provides advanced features such as unified administration of Exchange Server and Windows 2000 objects with one set of tools, security groups, and use of Lightweight Directory Access Protocol (LDAP) gives a-mail directory access to a wide range of client software. These and other new Exchange 2000 technological components must be carefully addressed in a structured manner to achieve a concise Exchange 2000 design for Eagle County. The key objective of this project is to assess the critical business and technology needs relevant to the transition from Novell Netware and GroupWise to aMicrosoft-centric infrastructure centered around Windows 2000 Server and the Exchange 2000 messaging platform. SIEMENS and Eagle County will need to work closely to develop the necessary awareness of Eagle County's existing organization structure, business workflow, and information systems architectures. SIEMENS will leverage existing information developed by Eagle County staff members during the preliminary planning. Objectives of this project are as follows: Assessment ^ Secure an understanding of Eagle County business and technical environments, which can then be leveraged to understand the technical impact of integrating the client access for Exchange 2000 into the existing environment. ^ Determine the essential business and technical requirements of Eagle County relevant to the solution design and ultimate enterprise-wide deployment of the Exchange 2000 platform. Siemens Business Services, Inc. Proprietary & Confidential Page 6 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 -~= • . , .~. ~- ~ `~ Transition to Microsoft Environment -Statement of Work -~ _ -_ ^ Work with Eagle County representatives to gather site-specific information needed to design a Windows 2000 Server and Active Directory infrastructure. ^ Work with Eagle County to identify business requirements for design considerations. ^ Work with Eagle County to identify server requirements for design considerations. ^ Utilize existing SIEMENS tools/technologies to gather Server hardware information in order to determine what equipment will need to be replaced, upgraded or left alone. ^ Creation or modification of an inventory database to meet Eagle County needs. ^ Utilize existing SIEMENS tools/technologies to gather information about the current computing environment, including, but not limited to, User accounts Server directory structure, file/directory ownership, printers, computers, logical groupings of security objects, etc. ^ Secure an understanding of the Eagle County environment, which can then be leveraged to properly develop the plan for the Windows 2000 Server migration project. ^ SIEMENS will develop processes customized to the Eagle County environment to enable the proper management and execution of the project. ^ Work with Eagle County representatives to gather site-specific information needed to plan for a workstation migration project. Design ^ Implement a dynamic Exchange 2000 Proof-of-Concept Lab that will allow Eagle County staff to become familiar with the Exchange 2000 management interfaces and rich feature set. ^ Identify the impact that the Exchange 2000 platform may have on existing Eagle County technical support policies and procedures. ^ Work with Eagle County to create a Windows 2000 Architectural Design which best fits the Eagle County's requirements. ^ Work with Eagle County to create a Server and Active Directory deployment methodology. ^ Work with Eagle County to create a Transition Design. ^ Work with Eagle County to test Windows 2000 Server technologies in a Technology Validation Lab. ^ Work with Eagle County to create suitable End User and IT Training Programs ^ Secure an understanding of Eagle County environment, which can then be leveraged to properly develop the plan for the Windows 2000 Professional migration project. ^ Utilize existing SIEMENS tools/technologies to gather workstation data elements (Survey) in order to determine what equipment will need to be replaced, upgraded or left alone. ^ Creation or modification of an inventory database to meet Eagle County needs. Development ^ Work with Eagle County to develop the specific Server and Active Directory deployment processes required to execute the project ^ Work with Eagle County to test the Server and Active Directory design in aProof-of-Concept Lab. ^ Work with Eagle County to develop a Server and Active Directory Implementation plan according to the defined deployment methodology. ^ Work with Eagle County to test and validate the all processes at a designated pilot site. ^ Produce accurate inventory reports of Eagle County existing workstation base in order to design and implement a Windows 2000 Professional/XP ^ SIEMENS will develop processes customized to Eagle County environment to enable the proper management and execution of the assessment project. Deployment ^ Work with Eagle County to deploy the Workstation Operating System Migration ^ Work with Eagle County to deploy the designed infrastructure at all sites. ^ Work with Eagle County to provide post deployment support to alleviate any migration issues Siemens Business Services, Inc. Proprietary & Confidential Page 7 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 .,. ~~~ Transition to Microsoft Environment -Statement of Work E _ ~:.... ~ _....__.. _. ^ Work with Eagle County to provide asset management hardware life-cycle support services. ^ Work with Eagle County to administer End User and IT Training Programs 2 Transition to Microsoft Environment Services Generallv. SIEMENS will perform the services defined in this Statement of Work (the "SOW") to support Eagle County in the project management of the transition project. These services will generally include project management, process development, and leading Eagle County through the assessment, design and deployment. SIEMENS will utilize its structured Consulting Engagement Methodology (CEM) and work in conjunction with Eagle County to work towards designing a Windows 2000 based environment that is aligned with the stated business requirements. Project Management will take place through all phases of the project. This work will include the overall Project Management of the Transition Project, the development of processes to assist in managing the project, and site-specific project management. Cooperation of Parties. The Parties acknowledge that the activities set forth in this SOW contain many interdependencies between their individual obligations. Each Party shall provide the other Party such assistance as is appropriate and necessary in order to accomplish the goals of the Project. To the extent one Party requires certain information from the other Party or if one Party is required to perform some action to enable the other Party to perform its services, and the other Party does not provide such information or perform such action, the Parties will escalate the problem promptly in accordance with the escalation process set forth in Appendix B -Escalation Process. Definitions. Capitalized terms not otherwise defined in the General Terms and Conditions or elsewhere in this Attachment will have the meanings set forth in Appendix L -Glossary. Optional Services. During the course of a workstation migration project, Eagle County may request SIEMENS to perform additional services. (See Project change Request Process -Appendix C) Generallv, SIEMENS will perform the services defined in this Statement of Work (the "SOW") to support Eagle County in the assessment, design, development, and implementation of a Windows 2000 Server and Active Directory architecture with Exchange 2000 Messaging and Windows 2000 or XP Professional Workstations. Estimated Number of Servers. SIEMENS shall provide server assessment and design services for each Site as identified in the Site List -Appendix A. It is expected that SIEMENS will discover /survey the Novell servers across the sites, listed in the Site List -Appendix A. Resources. During the course of a continuous phase, Siemens will use its' best efforts to provide consistent key resources through that phase. If there are extenuating circumstances, Eagle County will be provided as much notice as possible as to the scheduling or re-scheduling of such key personnel. In the event that key personnel are substituted, Siemens shall bear all costs associated with educating and bringing the new personnel up to speed on the project, including but not limited to review of documents. If in transition from one phase to the next, Eagle County does not approve moving forward in a timely manner Siemens may only be able to provide the same resources based on other engagement requirements and that resource availability. Siemens Business Services, Inc. Proprietary 8 Confidential Page 8 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 . ;...., ` . ~ t..~. :`'~` ^ Transition to Microsoft Environment -Statement of Work 2.1 Project Initiation 2.1.1 Overview A project initiation meeting will be attended by Eagle County and SIEMENS. This formal project launch will serve to explain the project schedule, resource commitments, and outline key procedural processes. The tasks that will be performed follow. 2.1.2 SIEMENS Responsibilities ^ Preparation of project initiation meeting agenda. ^ Preparation of a Project Plan for the project. ^ Introduce the SIEMENS lead on the project. ^ Explain the role of the SIEMENS project resources. ^ Review the SIEMENS Change Order procedures and associated Change Order Forms (Refer to Appendix C -Project Change Request Process). ^ Review the scope definition, tasks and baseline Project Plan. ^ Determine the specific requirements for status and financial reporting to Eagle County. ^ Review the prerequisites for project initiation such as facilities access, phone usage, and Eagle County security clearance prerequisites. ^ Review Eagle County roles and responsibilities matrix. ^ Identify interviewees for Assessment phase. 2.1.3 Eagle County Responsibilities ^ Introduce Eagle County lead on the project. ^ Participate in the project initiation meeting. ^ Assist in the definition and validation of the project roles and responsibilities. ^ Assist in the definition and validation of the requirements for status and financial reporting. ^ Validate and approve facilities requirement necessary to execute this project. ^ Validate and approve the SIEMENS Project Plan -Utilizing the Validation Acceptance Form - Appendix M. 2.2 Project Schedule & Processes SIEMENS shall manage its provision of services through an Engagement Manager established in accordance with the provisions of Appendix D -Project Roles & Responsibilities. The Project Team will be established with the initial organization as described in Appendix E -Project Roles. The Parties acknowledge that the structure and responsibilities of the Engagement Manager will change throughout the Term in order to meet the then-current requirements of the Project. Specific responsibilities of the Project Team for each Sub-Project are outlined in Appendix F -Project Roles & Responsibilities by Job Title. Fees and pricing are outlined in Appendix G -Price & Payment. Other Vendors or Contractors may provide representatives as necessary to complete the project. 2.2.1 Project Schedule Using Microsoft Project, SIEMENS will develop a Project Schedule for completing all of the activities set forth in this SOW. SIEMENS shall submit any changes to the Project Schedule to Eagle County for its approval. Eagle County may request that SIEMENS modify the Project Schedule from time to time and SIEMENS will make reasonable efforts to accommodate those changes. These changes made by SIEMENS with respect to a particular site made by SIEMENS will be subject to Eagle County approval. The Project Schedule will be based upon the milestone table presented in Appendix H -Project Milestone Schedule. Siemens Business Services, Inc. Proprietary & Confidential Page 9 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~~: ..:..:~. "~ Transition to Microsoft Environment -Statement of Work Individual Mailbox migrations will be managed via the T-Minus Schedule presented in Appendix I - 2.2.2 Project Processes SIEMENS will develop processes as follows: 1. Process Approval. Documents related to the approval of processes. SIEMENS shall promptly make such modifications to the documents as are requested by Eagle County and promptly resubmit the revised Documents for Eagle County approval. Once approved, SIEMENS will deliver each document in paper and electronic form. The initial Process Approval Process is presented in Appendix J -Process Approval Process. 2. Change Control. Documents related to approval of changes to the SOW and project schedule. This will include schedule changes encountered during regularly scheduled change control meetings. The initial Change Control Process is presented in Appendix C -Project Change Request Process. 3. Quality Assurance -Documents related to the process to be implemented by SIEMENS and a schedule of periodic reviews to provide Eagle County timely services and documentation. 4. Project Reporting -Documents related to the establishment of meetings, meeting content, electronic reporting and reporting format. The initial Project Reporting Requirements are presented in Appendix K -Project Meeting and Reporting Requirements. 5. Communications -Documents related to the communications of project activities to Eagle County, end users and executive management. 6. Invoicing -Documents related to the establishment of billing and invoicing procedures and format. 7. Client Satisfaction -Documents related to the establishment of client satisfaction measurement and reporting. 8. Problem Escalation -Documents related to the establishment of issue escalation, management and reporting. A sample escalation process is included in Appendix B -Escalation Process. 9. Migration Tracking Database -Documents related to the development of a database to be used during the Project for tracking pertinent project data. This database will be developed by SIEMENS in a format, which is compatible with Eagle County's other databases using Microsoft Excel and/or Microsoft Access, and will be maintained in a location accessible to and approved by Eagle County. 10. Assessment Data Collection -Documents related to the process and management of collecting data through workshops, interview and tools. The Assessment Data Collection would be required at all sites. 11. Deployed Server and Client Acceptance -Documents related to the process for validating that that the messaging server and messaging client software is operational at a site after deployment. This includes: Sign-off forms for Server and Client Deployment, Post Deployment Support and completion of the User Verification Checklist. 12. Server and Helpdesk Hand-Off -Documents related to the process for handing off a Messaging Server's administration, operations and maintenance from SIEMENS to Eagle County. Also a process for handing off user helpdesk functions from SIEMENS Post Deployment Support to Eagle County. 13. Messaging Server and Client Change Control -Documents related to the process of incorporating updated Messaging Server and Client information and configuration into the Deployment process. 14. Lifecycle Services -Documents related to the procurement and lifecycle management processes for Eagle County Equipment and Eagle County Software. This process will allow SIEMENS to provide assistance to Eagle County in the management of the selected Eagle County hardware and software suppliers. 15. Post-Deployment Support Process -Documents related to the process for Post-Deployment Support. 16. Help Desk Augmentation -The documents, tools and processes with which Eagle County can utilize SIEMENS Central Services to provide augmented Help Desk Support, if required. 17. Acceptance Criteria Process -Documents related to process and forms to be used at the expiration of the Post-Deployment Sub-Project in order to transition operational support from SIEMENS to Eagle County. Siemens Business Services, Inc. Proprietary ~ Confidential Page 10 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 2.2.2.1 SIEMENS Responsibilities SIEMENS will have the following responsibilities: ^ Provide Eagle County's Project Manager with such reports as may reasonably be required by Eagle County to determine project status. ^ Provide clear and precise job descriptions for roles SIEMENS personnel will fill. ^ Enter the results of discovery into the reporting and tracking system. ^ Set up a regular communication session with the local Eagle County representatives. ^ Report daily-migrated mailboxes and exception counts verified by local Eagle County Project Manager. ^ Provide server hardware order tracking status for site delivery. ^ Provide server hardware re-deploy tracking status for site delivery. ^ Precisely document items that are outside of the SOW, and would be billed on a Time & Materials basis as per the Change Control Process. ^ Maintain server and workstation messaging client build checklists filled in by deployment technicians. ^ Track and report on non-functioning equipment (Dead on Arrivals-DOA's) and equipment that is to be returned as determined by Eagle County (Return Authorizations RA's). ^ Provide serial and asset tag numbers of decommissioned servers. ^ Verify preliminary Messaging Migration /Deployment report with Eagle County local Project Lead and Eagle County LOB Project Manager. ^ Verify final Messaging Migration /Deployment report with Eagle County Project Lead and Eagle County Business Project Manager and obtain appropriate Eagle County signoffs. ^ Attend training provided by Eagle County for tools and processes. 2.2.2.2 Eagle County Responsibilities Eagle County will have the following responsibilities: ^ Eagle County personnel will participate and respond to project discussions, review cycles, and approval activities in a timely manner. ^ Eagle County will cooperate and work with SIEMENS to execute this project. ^ Eagle County will participate as required in developing processes. ^ Eagle County will designate a Project Liaison for the duration of this project and will assist SIEMENS in scheduling interviews, providing access to vital information and other supporting tasks. ^ Eagle County will designate a Project Sponsor for the project to facilitate escalation and resolution of issues that may severely affect project execution. ^ Eagle County technical and business managers will take an active role in the identification of key personnel for determining specific schedules. ^ Eagle County will schedule and facilitate access to key Eagle County resources for participating in this Project. ^ Eagle County will provide a list to SIEMENS of all administrators who will interface with SIEMENS. ^ Eagle County will arrange meetings with SIEMENS involving appropriate site Eagle County personnel ^ Eagle County will provide an internal escalation list used by Eagle County resources. ^ Eagle County will provide SIEMENS with access to the sites as required, including providing security badges and access rights for SIEMENS staff to the facility, as required (to include off-hour access). ^ Eagle County will provide adequate facilities for SIEMENS to perform this project such as site access, phone usage, modem access, Internet access and security clearance prerequisites. ^ Eagle County will provide facility access to SIEMENS engagement personnel for the duration of this project. This includes but is not limited to office space, phones, a-mail, and voice mail. Siemens Business Services, Inc, Proprietary & Confidential Page 11 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ^ Eagle County will provide equipment asset tags. ^ Eagle County will provide license for the software to be installed on servers and workstations licensed by Eagle County from a third party. ^ Eagle County will deliver written instructions for Eagle County end-users to move data to common directory. ^ Eagle County will provide secure locations at each site for the storage of servers. ^ Eagle County will provide a designated Eagle County representative at each Site to coordinate and assist in the project. ^ Eagle County will provide current user lists of all Eagle County staff migrating within a location. ^ Eagle County will provide apre-migration mailbox disk space requirements report of current user lists of all Eagle County staff migrating within a location. 2.3 Assessment Phase 2.3.1 Business and Technical Assessment 2.3.1.1 Overview SIEMENS must understand how Eagle County is organized operationally, physically, and administratively. SIEMENS will utilize workshops, interviews and questionnaires to secure information from Eagle County. This information will be used to assist in the design phase. The tasks that will be performed follow. This stage consists of defining and analyzing Eagle County business requirements. The definition of these requirements will serve as the foundation for creating the Windows 2000 Server Architectural Design based upon Eagle County strategic business vision. SIEMENS must understand Eagle County IT requirements enterprise wide and for each participating Line of Business. Each identified requirement will be aligned with a sponsor, appropriate weighting and purpose to clearly articulate its need. In addition, the Requirements Definition document will include an assessment that will identify certain areas of risk identified by SIEMENS during the initial definition processes. Upon capturing and analyzing Eagle County requirements, SIEMENS will conduct mutual exercises with Eagle County to confirm the validity of each requirement. This information will be used to assist the design phase to properly select and configure key components. This Assessment consists of defining and analyzing Eagle County technical requirements. The definition of these requirements will serve as the foundation for creating the Windows 2000 Server Architectural Design based upon Eagle County technical requirements. SIEMENS must understand Eagle County IT requirements enterprise wide and for each participating Line of Business. Each identified requirement will be aligned with a sponsor, appropriate weighting and purpose to clearly articulate its need. In addition, the Requirements Definition document will include an assessment that will identify certain areas of risk identified by SIEMENS during the initial definition processes. Upon capturing and analyzing Eagle County requirements, SIEMENS will conduct mutual exercises with Eagle County to confirm the validity of each requirement. This information will be used to assist the design phase to properly select and configure key components. At the conclusion of the Assessment Phase and before the onset of the Design Phase, a review will be conducted with the Eagle County project sponsor. The objective of this review is to confirm the quality of the services being provided. With the written approval of the project sponsor, via email or some the means, the project team will progress to the next phase of the project, Design Phase. Siemens Business Services, Inc. Proprietary 8~ Confidential Page 12 Siemens 2-18-03 Revised SOW.EC Tran 1.doc Version 2: Revision Date: 20030110 ,~} • i .. :~. Transition to Microsoft Environment -Statement of Work 2.3.1.2 SIEMENS Responsibilities ^ Prepare and perform interviews, workshops, and questionnaires to collect existing documentation and information from Eagle County. ^ Identify the functional interdependencies and integration needs between the various business units, and Eagle County offices. ^ Identify geographic locations and number of employees at each Eagle County office site. ^ Identify Eagle County business units including size, location and workflow. ^ Identify business directions and major technology objectives. ^ Identify existing desktop, laptop and server hardware configurations. ^ Identify and document Eagle County naming conventions and practices. ^ Identify network and system infrastructures including: Active Directory Design (if exist), NT Domain Design or other network directory service (if exist), TCP/IP Infrastructure and Windows 2000 Domains. ^ Identify existing LAN ~ WAN physical architectures, including: WAN links between sites, Remote Access, Routers and Switches ~ Hubs. Also, if possible, with assistance from Eagle County, and their communication providers, assess bandwidth usage on communication links. ^ Identify existing security policies and practices as they relate to the overall Eagle County environment as well as at server and desktop level. ^ Identify current Internet & Intranet environments. ^ Discover existing name resolution architecture. ^ Identify existing remote access and VPN environments. ^ Identify all existing network services provided to Eagle County end-users. ^ Identify existing groupware and messaging environments, including: Sites, Servers, Mailboxes, Server Roles, Server Hardware Configuration (Type, RAID, Clustering, etc.), Messaging Software Configuration, Message Routing, External Messaging Connectors, Service Packs, Remote Access, Virus Protection, Gateways, Distribution Lists, Public or Shared Folders Design, Client Access and current issues. ^ Review network administration and help desk support practices. ^ Identify existing office automation and custom applications. ^ Identify existing Eagle County training policies and mechanisms. ^ Identify company-wide dependencies on critical systems and applications. ^ Provide to Eagle County a document consisting of an overview of Eagle County business, technical, and operational practices and outline the risks identified by SIEMENS relevant to the eventual Exchange 2000 platform deployment. ^ Conduct validation exercises between Eagle County and SIEMENS on the Business and Technical Assessment Summary document. ^ Review site information ^ Identify, validate, and prioritize key Eagle County business requirements ^ Identify Business Organizational Unit and Geographical requirements ^ Identify Key business processes utilizing IT technology ^ Identify Key business information and utilization of this information. ^ Identify administration and support requirements ^ Conduct interviews with various Eagle County project teams, technical resources and business executives to capture definitive requirements for Windows 2000 Server ^ Prepare a Business Requirements Definition document focusing on the required business and operational requirements associated with Windows 2000 Server technology components implemented within Eagle County environment. This document will also provide an assessment of Siemens Business Services, Inc. Proprietary & Confidential Page 13 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~':::..'.r°~ Transition to Microsoft Environment -Statement of Work --_ areas of risk relevant to the deployment of the Windows 2000 Server platform identified by SIEMENS during the initial assessment and requirements definition processes ^ Review site information ^ Conduct interviews with various Eagle County project teams, technical resources and business executives to capture definitive requirements for Windows 2000 Server ^ Review server survey information ^ Review current support and administrative responsibilities. ^ Review current and future IT standards. ^ Identify Enterprise wide application information ^ Identify minimum server hardware requirements ^ Identify naming conventions and practices ^ Identify print services provided to end-users ^ Identify network services provided to end-users ^ Meet with client to identify server design requirements ^ Identify existing server support policies and practices ^ Identify known future technology requirements ^ Identify existing server image development processes ^ Identify, validate, and prioritize key technical and network related requirements ^ Identify, validate, and prioritize key application requirements ^ Identify, validate, and prioritize critical security requirements ^ Identify, validate, and prioritize remote access requirements ^ Identify, validate, and prioritize desktop development and deployment practices ^ Identify, validate, and prioritize key migration and implementation requirements ^ Identify administration and support requirements for the new architectural environment ^ Briefly identify training requirements for the targeted end-users of the new Windows 2000 Server environment ^ Conduct validation exercises between Eagle County and SIEMENS on the Requirements Definition document ^ Prepare a Technical Requirements Definition document focusing on the required technical and operational requirements associated with the Windows 2000 Server technology components implemented within Eagle County environment. This document will also provide an assessment of areas of risk relevant to the deployment of the Windows 2000 Server platform identified by SIEMENS during the initial assessment and requirements definition processes ^ Conduct a project status review with the project sponsor to gain written approval to progress to the Design Phase. ^ Meet with Eagle County LOBs to identify workstation design requirements ^ Meet with Eagle County LOBs to identify business requirements ^ Meet with Eagle County LOBs to identify application requirements 2.3.1.3 Eagle County Responsibilities ^ Provide SIEMENS with all existing documentation to enable SIEMENS to identify the items called out in Section 2.3.1.2. ^ Eagle County will provide SIEMENS with a complete, current, and accurate asset inventory of all targeted hardware platforms. ^ Provide SIEMENS with assistance gathering the data required in Section 2.3.1.2. ^ Participate fully in interviews, surveys and other data gathering processes required to complete the tasks defined in Section 2.3.1.2. Siemens Business Services, Inc. Proprietary & Confidential Page 14 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • t ..:...~ Transition to Microsoft Environment -Statement of Work - ®_ ^ Work with the SIEMENS to schedule interviews with key Eagle County resources. ^ Validate the Business and Technical Assessment Summary document. ^ Provide site information -Complete Appendix A. ^ Work with SIEMENS to schedule interviews and workshops with key internal resources ^ Participate fully in interviews, surveys and other data gathering processes required to complete the tasks ^ Work with the SIEMENS to schedule interviews with key resources of Eagle County ^ Meet with SIEMENS to identify, validate and prioritize Eagle County business requirements ^ Provide administrative and support requirements ^ Provide end-user training policies and practices ^ Meet with SIEMENS to validate Business and Operational Requirement Document ^ Provide server survey information ^ Provide enterprise wide application information ^ Validate minimum server hardware requirements ^ Provide existing naming conventions and practices ^ Provide corporate and server security policies and practices ^ Provide print services provided to end-users ^ Provide list of network services provided to end-users ^ Provide list of remote access services ^ Meet with SIEMENS to identify server design requirements ^ Provide existing server support policies and practices ^ Provide known future technology requirements ^ Provide existing server image development processes ^ Provide end-user training policies and practices ^ Meet with SIEMENS to identify server design requirements ^ Meet with SIEMENS to identify application requirements ^ Meet with SIEMENS resolve application requirement conflicts ^ Work with SIEMENS to schedule interviews and workshops with key internal resources ^ Participate fully in interviews, surveys and other data gathering processes required to complete the tasks ^ Work with the SIEMENS to schedule interviews with key resources of Eagle County ^ Participate in validation exercises with SIEMENS to complete server requirements definition document ^ Validate the Technical requirements definition document ^ Provide written approval for the project team to progress to the Design Phase of the project. 2.3.2 Site Discovery 2.3.2.1 Overview The discovery process gathers site-specific information for all customer locations listed in Appendix A. During this phase SIEMENS consultants will perform interviews with Eagle County key business and technical resources. The data gathered will supply detailed information regarding site facilities, site contacts, Line of Business information, and LAN Support. It will provide crucial information for the implementation phase and also identify any potential problems, which can be proactively addressed prior to implementation. Siemens Business Services, Inc. Proprietary & Confidential Page 15 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 _ • .. .~~ Transition to Microsoft Environment -Statement of Work 2.3.2.2 SIEMENS Responsibilities ^ Prepare a Site Discovery Process ^ Prepare and perform interviews, workshops, questionnaires to collect discovery information and any pertinent existing documentation. ^ Identify business units including contacts, number of users, business hours, blackout periods, training requirements, and overall concerns. ^ Identify site facility information including contacts, security, loading dock area, staging and storage areas, and waste disposal. ^ Identify workstation naming conventions, remote access solutions, LAN contacts, security settings & architecture, support requirements & structure, software distribution methods, and training facilities. ^ Import/Input all Discovery data into Discovery/Survey database ^ Prepare a Requirements Definition documents focusing on the required business, technical, and operational requirements associated with the Windows 2000 technology components implemented within Eagle County environment. This document will also provide an assessment of areas of risk relevant to the deployment of the Windows 2000 platform identified by SIEMENS during the initial assessment and requirements definition processes. 2.3.2.3 Eagle County Responsibilities ^ Eagle County will assist in preparation of the Site Discovery Process ^ Eagle County will provide SIEMENS with any asset inventory currently available. ^ Eagle County will provide SIEMENS with an HR feed detailing, at a minimum, user name, department, location, and line of business. ^ Identify geographic locations and number of employees at each office site. ^ Work with the SIEMENS to schedule interviews /meetings with key Eagle County resources (line of business representatives, LAN Administrators, facilities manager, department representatives). ^ Participate fully in interviews and other data gathering processes required to complete the discovery phase. ^ Validate the Requirements Definition document. 2.3.3 Workstation Survey 2.3.3.1 Overview The survey process gathers all requested information on workstation hardware and user settings that will be affected by a Windows 2000 professional implementation. The data is broken down to equipment and user categories. The users are either: Office or Mobile users. The Equipment can be: Desktops, Laptops, Monitors, or Peripherals. The data will be imported or entered into the Discovery/Survey database to be used for report generation and implementation planning. 2.3.3.2 SIEMENS Responsibilities ^ Prepare a Workstation Survey Process for Office and Mobile Users ^ Provide on-Site Project Managers to direct and monitor the work of SIEMENS technicians ^ Prepare Site Survey Plans ^ Hold meetings as required to review goals, plans and status of the Site ^ Provide means for technicians to gather workstation data (i.e. Survey Forms or Data Collection Utility). ^ SIEMENS will coordinate the survey efforts with the designated Eagle County representatives to provide that all Sites are surveyed on schedule and within budget ^ For the designated machines, SIEMENS will interview Eagle County representatives to obtain existing installed workstation software applications Siemens Business Services, Inc. Proprietary & Confidential Page 16 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ..'_ .~~ ~ ~~ Transition to Microsoft Environment -Statement of Work E ~.... _.. .....__.. _ ^ SIEMENS will identify and document configurations of all local printers and peripherals, and give recommendations necessary to perform upgrades with respect to drivers, compatibility, or capacity ^ Identify location of personal data on desktop, shared data on desktop, user data on server and email data location ^ Respond to all Eagle County requests for problem escalation in a timely manner as defined in Appendix B. ^ Creation of reports identifying, which workstations are to be upgraded, replaced or left "as is" (as defined by Eagle County hardware standards) ^ Produce reports within 5 business days of the survey process completion for each location 2.3.3.3 Eagle County Responsibilities ^ Assist in preparation of the Workstation Survey Process for Office, Home and Mobile Users ^ Provide a complete list of sites that will require survey ^ Communicate project objectives and timelines to all users ^ Provide floor plans; blue prints, and additional location information as required ^ For the designated machines, Eagle County will run a workstation survey procedure and/or interview the end user to supply hardware and user specifics ^ Provide necessary space for an SIEMENS work area ^ Provide a list of users and machines that will need to be surveyed and their locations ^ Provide SIEMENS with access to the sites in accordance with this Agreement ^ Provide on-Site Project Managers to assist with execution of the project ^ Provide on-Site LOB contacts to provide installed workstation software applications ^ Attend meetings as required to review goals, plans and status of the Site ^ Respond to all SIEMENS requests for problem escalation in a timely manner as defined in Appendix B. ^ Review survey data for accuracy prior to being entered into the database 2.3.4 NT Domain Objects Not Applicable (Section Removed) 2.3.5 NDS Objects 2.3.5.1 Overview The survey process gathers all required information on the existing NDS objects that would be affected by a Windows 2000 Server implementation. This step is designed to assess those directory objects that typically store the largest amount of information and the most important information. An immediate, one- time migration moves these Bindery or NDS objects to Active Directory-specifically, user accounts, groups, and distribution lists (for both Bindery and NDS), and (for NDS only) also organizational units (OUs) and organizations. The NDS object data could include, but not be limited to user accounts, user groups, system security, login scripts, transport driver properties and printer configurations. The existing NDS object data will be transferred to the Windows 2000 Active Directory. The data will be imported or entered into the Discovery/Survey database to be used for report generation and implementation planning. 2.3.5.2 SIEMENS Responsibilities ^ Prepare Server Survey Process for each client site ^ Provide on-site Project Managers to direct and monitor the work of SIEMENS technicians ^ Prepare Site Survey Plans Siemens Business Services, Inc. Proprietary & Confidential Page 17 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • .;. Transition to Microsoft Environment -Statement of Work ^ Hold meetings as required to review goals, plans and status of the Site Survey ^ Provide means for technicians to gather NDS object data (i.e. Survey Forms or Data Collection Utility). ^ SIEMENS will coordinate the survey efforts with the designated Eagle County representatives to ensure that all Sites are surveyed on schedule and within budget ^ For the designated machines, SIEMENS will run a server survey procedure and/or interview the appropriate Eagle County representative contact for specifics concerning NDS object status (active / inactive) ^ SIEMENS will identify and document configurations of all NDS objects, and give recommendations necessary to perform migrations to the Active Directory ^ Respond to all Eagle County requests for problem escalation in a timely manner as defined in the Communications Plan ^ Creation of reports identifying, which servers are to be upgraded, replaced or left "as is" (as defined by Eagle County hardware standards) 2.3.5.3 Eagle County Responsibilities ^ Assist in preparation of the Server Survey Process ^ Provide a complete list of sites that will require survey ^ Provide a naming standards document ^ Identify inactive NDS objects ^ Identify NDS objects to be migrated ^ Validate inactive NDS objects and NDS objects to be migrated ^ Communicate project objectives and timelines to all appropriate IT support staff ^ Provide floor plans; blue prints, and additional location information as required ^ Provide the necessary Administrative User Id and Access to carry out the Server Site Surveys ^ Provide the necessary NDS information such as the appropriate tree and context that will need to be surveyed ^ Provide SIEMENS with access to the sites in accordance with this Agreement ^ Provide on-Site Project Managers to assist with execution of the project ^ Provide on-Site LOB contacts to provide installed server locations and roles ^ Attend meetings as required to review goals, plans and status of the Site ^ Respond to all SIEMENS requests for problem escalation in a timely manner as defined in the Communications Plan. ^ Review survey data for accuracy prior to being entered into the database 2.3.6 Server Hardware /Networking Operating System Survey 2.3.6.1 Overview The survey process gathers all requested information on server hardware and configuration that will be affected by a Windows 2000 Server implementation. The data is broken down to equipment and server roles. The server roles include domain controllers, member servers, application servers, file /print servers, and messaging servers. The equipment would be hardware that is designated to be functioning in a server capacity. The data will be imported or entered into the Discovery/Survey database to be used for report generation and implementation planning. 2.3.6.2 SIEMENS Responsibilities ^ Prepare the Server Survey Process for each client site ^ Provide on-site Project Managers to direct and monitor the work of SIEMENS technicians Siemens Business Services, Inc. Proprietary 8 Confidential Page 18 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 t ~. ~ • • l .. ~~:,.:~~ Transition to Microsoft Environment -Statement of Work ^ Prepare Site Survey Plans ^ Hold meetings as required to review goals, plans and status of the Site Survey ^ Provide means for technicians to gather server data (i.e. Survey Forms or Data Collection Utility). ^ SIEMENS will coordinate the survey efforts with the designated Eagle County representatives to ensure that all Sites are surveyed on schedule and within budget ^ For the designated machines, SIEMENS will execute the server survey procedure and/or interview the appropriate Eagle County representative contact for hardware and server role specifics ^ For the designated machines, SIEMENS will identify network services being provided by the servers such as DNS, DHCP, WINS, IIS, Server Services, etc. ^ SIEMENS will identify and document configurations of all local printers and peripherals, and give recommendations necessary to perform upgrades with respect to drivers, compatibility, or capacity ^ Respond to all Eagle County requests for problem escalation in a timely manner as defined in the Communications Plan. ^ Creation of reports identifying, which servers are to be upgraded, replaced or left "as is" (as defined by Eagle County hardware standards) 2.3.6.3 Eagle County Responsibilities ^ Assist in preparation of the Server Survey Process ^ Provide a complete list of sites that will require survey ^ Communicate project objectives and timelines to all appropriate IT support staff ^ Provide floor plans; blue prints, and additional location information as required ^ Provide necessary space for an SIEMENS work area ^ Provide a list of servers that will need to be surveyed and their locations ^ Provide a list of server naming standards and conventions ^ Identify network services being provided by site and server location ^ Provide network diagram documenting existing trust relationships between NT domains ^ Provide SIEMENS with access to the sites in accordance with this Agreement ^ Provide on-Site Project Managers to assist with execution of the project ^ Provide on-Site LOB contacts to provide installed server locations and roles ^ Attend meetings as required to review goals, plans and status of the Site ^ Respond to all SIEMENS requests for problem escalation in a timely manner as defined in the Communications Plan. ^ Review survey data for accuracy prior to being entered into the database 2.3.7 Server Application Survey 2.3.7.1 Overview The survey process gathers all requested information on server application and configuration that will be affected by a Windows 2000 Server implementation. The data is broken down to application software that is compatible with Windows 2000 and applications that are not compatible. The application software that is compatible with Windows 2000 would be software that has been certified by the software vendor. The application software that would not be compatible would require additional research to determine what steps would be required for it to work with Windows 2000. The data will be imported or entered into the Discovery/Survey database to be used for report generation and implementation planning. 2.3.7.2 SIEMENS Responsibilities ^ Prepare the Application Survey Process for each client site ^ Provide on-site Project Managers to direct and monitor the work of SIEMENS technicians ...,.:~~ Transition to Microsoft Environment -Statement of Work - ~ ~ - ^ Prepare Site Survey Plans ^ Hold meetings as required to review goals, plans and status of the Site Survey ^ Provide means for technicians to gather server application data (i.e. Survey Forms or Data Collection Utility). ^ SIEMENS will coordinate the survey efforts with the designated Eagle County representatives to ensure that all Sites are surveyed on schedule and within budget ^ For the designated machines, SIEMENS will run a application survey procedure and/or interview the appropriate Eagle County representative contact for server applications ^ For the designated machines, SIEMENS will interview Eagle County representatives to obtain existing installed server software applications ^ Respond to all Eagle County requests for problem escalation in a timely manner as defined in the Communications Pfan. ^ Creation of reports identifying, which servers are to be upgraded, replaced or left "as is" (as defined by Eagle County hardware standards) 2.3.7.3 Eagle County Responsibilities ^ Assist in preparation of the Server Application Survey Process ^ Provide a complete list of sites that will require survey ^ Communicate project objectives and timelines to all appropriate IT support staff ^ Provide floor plans; blue prints, and additional location information as required ^ Provide necessary space for an SIEMENS work area ^ Provide a list of servers that will need to be surveyed and their locations ^ Provide a list of LOB applications and applications that are supported by the IT support staff ^ Provide SIEMENS with access to the sites in accordance with this Agreement ^ Provide on-Site Project Managers to assist with execution of the project ^ Provide on-Site LOB contacts to provide installed server locations and roles ^ Attend meetings as required to review goals, plans and status of the Site ^ Respond to all SIEMENS requests for problem escalation in a timely manner as defined in the Communications Plan. ^ Review survey data for accuracy prior to being entered into the database. 2.3.8 Requirements Definition 2.3.8.1 Overview This stage consists of defining and analyzing Eagle County business and technical requirements. The definition of these requirements will serve as the foundation for creating the Windows 2000 Solution Design based upon Eagle County strategic business vision. Each identified requirement will be aligned with a sponsor, appropriate weighting and purpose to clearly articulate its need. In addition, the Requirements Definition document will include an assessment that will identify certain areas of risk identified by SIEMENS during the initial definition processes. Upon capturing and analyzing Eagle County requirements, SIEMENS will conduct mutual exercises with Eagle County to confirm the validity of each requirement. The tasks that will be pertormed follow. 2.3.8.2 SIEMENS Responsibilities ^ Conduct interviews with various Eagle County project teams, technical resources and business executives to capture definitive requirements for Windows 2000 Transition. ^ Identify, validate, and prioritize key Eagle County business requirements. Siemens Business Services, Inc. Proprietary & Confidential Page 20 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~ ~ Y . ~:,..~ Transition to Microsoft Environment -Statement of Work -~- - ~_ ^ Identify, validate, and prioritize key technical and network related requirements. ^ Identify, validate, and prioritize key application requirements. ^ Identify, validate, and prioritize key migration and implementation requirements. ^ Identify, validate, and prioritize critical security requirements. ^ Identify, validate, and prioritize remote access requirements. ^ Identify, validate, and prioritize desktop development and deployment practices. ^ Briefly identify training requirements for the targeted end-users of the new Windows and Exchange 2000 environment. ^ Prepare a Requirements Definition document focusing on the required business, technical, and operational requirements associated with the Windows and Exchange 2000 technology components implemented within Eagle County environment. This document will also provide an assessment of areas of risk relevant to the deployment of the Windows and Exchange 2000 platform identified by SIEMENS during the initial assessment and requirements definition processes. ^ Conduct validation exercises between Eagle County and SIEMENS on the Requirements Definition document. 2.3.8.3 Eagle County Responsibilities ^ Provide SIEMENS with assistance gathering the data required in Section 2.3.8.2 ^ Work with SIEMENS to schedule interviews and workshops with key internal resources. ^ Participate fully in interviews, surveys and other data gathering processes required to complete the tasks defined in Section 2.3.8.2 ^ Work with the SIEMENS to schedule interviews with key resources of Eagle County. ^ Validate the Requirements Definition document. 2.4 Design Phase 2.4.1 Workstation Functional Design 2.4.1.1 Overview Siemens must understand Eagle County requirements enterprise wide and for each participating Line of Business. Siemens will review the information provided by Eagle County. This information will be used to assist the design phase to properly select and configure key components. The tasks that will be performed follow. The functional design requirements take into account company-wide Eagle County needs for the workstation design. This includes applications that will be installed on all workstations. Once enterprise wide requirements are in place SIEMENS will be able to develop the base workstation design. The Line of Business requirements take into account Eagle County's individual Line-of-Business (LOB) needs for the workstation design. This includes applications that will be installed only on specific LOB workstations. The tasks that will be performed follow. At the conclusion of the Design Phase and before the onset of the Development Phase, a review will be conducted with the Eagle County project sponsor. The objective of this review is to confirm the quality of the services being provided. With the written approval of the project sponsor, utilizing the Validation Acceptance Form -Appendix M, the project team will progress to the next phase of the project, 2.4.1.2 Siemens Responsibilities ^ Review site information ^ Review workstation survey information Siemens Business Services, Inc. Proprietary & Confidential Page 21 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 . , ....~. t- ~ Transition to Microsoft Environment -Statement of Work ~_ ^ Review Enterprise wide application information ^ Review minimum workstation hardware requirements ^ Review and define naming conventions and practices ^ Review corporate and workstation security policies and practices ^ Preparation of an accessibility, communication and training plan to ensure users, including elected officials and County staff, can access legacy data and use new workstations and applications with ease ^ Review print services provided to end-users ^ Review network services provided to end-users ^ Review remote access services ^ Meet with Eagle County to identify workstation design requirements ^ Review existing workstation support policies and practices ^ Review known future technology requirements ^ Review existing workstation image development processes ^ Review end-user training policies and practices ^ Meet with Eagle County LOBs to resolve application requirement conflicts ^ Conduct validation exercises with Eagle County to complete workstation requirements definition document - as delivered by SBS in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document ^ Conduct a project status review with the project sponsor to gain written approval to progress to the Development phase ^ Create and deliver a preliminary architectural design document that includes the specification for Windows 2000/AD, Exchange 2000 and Workstation Architectural Design Document. 2.4.1.3 Eagle County Responsibilities ^ Provide site information ^ Provide workstation survey information as per section 2.3.3 ^ Provide Enterprise wide application information ^ Provide minimum workstation hardware requirements ^ Provide corporate and workstation security policies and practices ^ Provide print services provided to end-users ^ Provide list of network services provided to end-users ^ Provide list of remote access services ^ Meet with Siemens to identify workstation design requirements ^ Provide existing workstation support policies and practices ^ Provide known future technology requirements ^ Provide existing workstation image development processes ^ Provide end-user training policies and practices ^ Meet with Siemens to identify workstation design requirements ^ Meet with Siemens to identify business requirements ^ Meet with Siemens to identify application requirements ^ Meet with Siemens resolve application requirement conflicts ^ Participate in validation exercises with Siemens to complete workstation requirements definition document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document - -Utilizing the Validation Acceptance Form -Appendix M. Siemens Business Services, Inc. Proprietary & Confidential Page 22 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 2.4.2 Preliminary Workstation Design and Lab 2.4.2.1 Overview Upon the completion of Section 2.4.1 SIEMENS will initiate the preliminary workstation design process. This effort involves mapping the known Eagle County requirements into a preliminary Windows 2000 Professional workstation design. This will illustrate the overall integration of the Windows 2000 technological components within Eagle County enterprise network infrastructure. The preliminary design will be reviewed and approved by Eagle County. Siemens will establish a Preliminary Design Lab for the testing of individual workstation design components. This process will ensure verify integration, functionality and customization of the workstation design meet Eagle County requirements and expectations. The primary objective of SIEMENS will be to illustrate how Windows 2000/XP Professional will be customized and integrated into Eagle County environment. 2.4.2.2 Siemens Responsibilities ^ Define the standard enterprise wide Windows 2000/XP Professional Eagle County configuration for desktops and laptops. ^ Define LOB application suite(s). ^ Identify One-Off applications (e.g.: Dennis Systems, Animal Control Database, CCG Systems - Faster), define configuration and identify operating environment compatibility. ^ Establish a Preliminary Design Lab definition document ^ Establish a Preliminary Design Lab ^ Outline the enterprise integration capabilities with the other BackOffice components. ^ Outline the enterprise management capabilities, as well as the ability to integrate with Eagle County existing network and systems management infrastructure, if any. ^ Define the integration and interoperability with Eagle County existing messaging platform. ^ Define naming conventions and standards based upon Eagle County existing model. ^ Determine integration and operability with Eagle County current remote access architecture. ^ Conduct joint validation exercises between Eagle County and SIEMENS on the Windows 2000/XP Professional preliminary design document. ^ Prepare a Windows 2000/XP Professional preliminary design document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document 2.4.2.3 Eagle County Responsibilities ^ Assist Siemens in defining the standard enterprise wide Windows 2000 Professional Eagle County configuration for desktops and laptops. ^ Assist Siemens in defining LOB application suite(s). ^ Assist Siemens in defining One-Off applications. ^ Provide hardware and software for developing the preliminary workstation image(s) ^ Validate a Preliminary Design Lab definition document ^ Provide hardware and software for the defined Preliminary Design Lab ^ Assist Siemens in outlining the enterprise integration capabilities with the other BackOffice components. ^ Assist Siemens in outlining the enterprise management capabilities, as well as the ability to integrate with Eagle County existing network and systems management infrastructure, if any. Siemens Business Services, Inc. Proprietary & Confidential Page 23 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 .~ ~: • ! ..:,..r ~~ Transition to Microsoft Environment -Statement of Work -s _ _ _ ^ Assist Siemens in defining the integration and interoperability with Eagle County existing messaging platform. ^ Assist Siemens in defining naming conventions and standards based upon Eagle County existing model. ^ Assist Siemens in defining integration and operability with Eagle County current remote access architecture. ^ Participate in joint validation exercises between Eagle County and Siemens on the Windows 2000 Professional preliminary design document. ^ Validate the Windows 2000 Professional preliminary design document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document -Utilizing the Validation Acceptance Form -Appendix M. 2.4.3 Final Workstation Design and Lab 2.4.3.1 Overview Once Eagle County has validated the preliminary design document from Section 2.4.2, SIEMENS will develop final Windows 2000 Professional workstation design image(s). SIEMENS will document the workstation images defined in the preliminary design and obtain Eagle County approval for deploying the image(s) on Eagle County workstations at the designated Sites. Siemens will establish a Final Design Lab for testing the final individual workstation image(s). The Final Design Lab must be an accurate replica of Eagle County's production network for all designated Sites. This process will ensure verify integration, functionality and customization of the workstation design meets Eagle County requirements and expectations in the production environment. Once Eagle County approval of the final workstation image(s) is obtained Siemens will initiate the development of the appropriate deployment methodologies for each Site. 2.4.3.2 Siemens Responsibilities ^ Document the final standard enterprise wide Windows 2000 Professional Eagle County configuration for desktops and laptops. ^ Document LOB application suite(s). ^ Document One-Off applications. ^ Develop a Workstation Image Build Process ^ Develop the Workstation Image Change Control Process ^ Develop the Application Hand-Off Process ^ Establish a Final Design Lab definition document ^ Establish a Final Design Lab ^ Document the enterprise integration capabilities with the other BackOffice components. ^ Document the enterprise management capabilities, as well as the ability to integrate with Eagle County existing network and systems management infrastructure, if any. ^ Document the integration and interoperability with Eagle County existing messaging platform. ^ Document naming conventions and standards based upon Eagle County existing model. ^ Document integration and operability with Eagle County current remote access architecture. ^ Conduct joint validation exercises between Eagle County and SIEMENS Inc, on the Windows 2000 Professional final design document. ^ Prepare a Windows 2000 Professional final design document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document Siemens Business Services, Inc. Proprietary & Confidential Page 24 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 :,..~. ~~ Transition to Microsoft Environment -Statement of Work _- 2.4.3.3 Eagle County Responsibilities ^ Validate the final standard enterprise wide Windows 2000 Professional Eagle County configuration for desktops and laptops. ^ Validate LOB application suite(s). ^ Validate One-Off applications. ^ Validate the Workstation Image Build Process ^ Validate the Workstation Image Change Control Process ^ Validate the Application Hand-Off Process ^ Validate the Final Design Lab definition document ^ Provide software and hardware for the Final Design Lab ^ Validate the enterprise integration capabilities with the other BackOffice components. ^ Validate the enterprise management capabilities, as well as the ability to integrate with Eagle County existing network and systems management infrastructure, if any. ^ Validate the integration and interoperability with Eagle County existing messaging platform. ^ Validate naming conventions and standards based upon Eagle County existing model. ^ Validate integration and operability with Eagle County current remote access architecture. ^ Participate in joint validation exercises between Eagle County and SIEMENS Inc, on the Windows 2000 Professional final design document. ^ Validate the Windows 2000 Professional final design document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document -Utilizing the Validation Acceptance Form -Appendix M. 2.4.4 Workstation Disposition Design 2.4.4.1 Overview Siemens will provide a disposition plan for all designated workstations at each Site. Siemens will identify which workstations will be (1) retained, (2) upgraded and (3) replaced. This will be based upon the identified minimum requirements as determined during Section 2.4.8. The minimum workstation hardware and software requirements will be incorporated into this SOW as in the Workstation Functional Specification Document. 2.4.4.2 Siemens Responsibilities ^ Create a profile for each workstation ^ Recommend disposition of the workstation ^ Identify applications that need to be installed on each Workstation ^ Identify workstation-connected peripherals that need to be upgraded and/or reconnected ^ Identify connectivity that needs to be established, including remote access services 2.4.4.3 Eagle County Responsibilities ^ Validate the profile for each workstation ^ Validate the recommend disposition of the workstation ^ Validate the identified applications that need to be installed on each Workstation ^ Provide workstation-connected peripheral inventory that need to be upgraded and/or reconnected ^ Validate the identified workstation-connected peripherals that need to be upgraded and/or reconnected ^ Validate the identified connectivity that needs to be established, including remote access services Siemens Business Services, Inc. Proprietary S Confidential Page 25 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~f' ~ • ..:,..~~ ~ ~ Transition to Microsoft Environment -Statement of Work 2.4.5 Workstation Deployment Methodology 2.4.5.1 Overview Siemens will develop appropriate workstation deployment methodology as agreed to with Eagle County. The tasks that will be performed follow. 2.4.5.2 Siemens Responsibilities ^ Develop the Workstation Deployment Process ^ Develop the Deployed Workstation Acceptance Process ^ Develop the Acceptance Criteria Process ^ Develop the Post-Deployment Support Process ^ Identify and document the optimal approach and strategy for transposing the Windows 2000 Professional design solution throughout the enterprise. ^ Test the Workstation Deployment Process in the Final Design Lab ^ Document the methods for deploying Windows 2000 Professional desktops and laptops 2.4.5.3 Eagle County Responsibilities ^ Validate the Workstation Deployment Process ^ Validate the Deployed Workstation Acceptance Process ^ Validate the Acceptance Criteria Process ^ Validate the Post-Deployment Support Process ^ Validate identified optimal approach and strategy for transposing the Windows 2000 Professional design solution throughout the enterprise ^ Validate the methods for deploying Windows 2000 Professional desktops and laptops 2.4.6 Technology Validation Lab 2.4.6.1 Overview A Microsoft Windows 2000 Technology Validation Lab will provide Eagle County with a structured environment in which the Windows 2000 platform can be evaluated and the Windows 2000 technology validated. SIEMENS will work with Eagle County to design and develop a Windows 2000 Technology Validation Lab environment. From the general knowledge of Eagle County's environment, SIEMENS will recommend a Lab configuration that will initially meet the environmental scenarios known to SIEMENS, this design and lab content will be enhanced as SIEMENS learns about the business and technology requirements Eagle County has. To start, this lab will allow Eagle County to evaluate the features of Windows 2000. One or more Active Directory (AD) domains will be created and Eagle County staff will be able to familiarize themselves with the management interface of the Microsoft Management Console (MMC) and to navigate with this utility to manage the whole network. As the assessment and then the design phases continue, the selected requirements of the Windows 2000 feature set will be tested and validated in this lab. 2.4.6.2 SIEMENS Responsibilities ^ Develop a Windows 2000 Technology Validation Lab document that describes the proposed Windows 2000 test lab environment and configuration ^ Setup the required hardware and software components necessary to provide the functionality required thoroughly validating the Windows 2000 platform in the technology validation lab Siemens Business Services, Inc. Proprietary & Confidential Page 26 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~., .. :~~ Transition to Microsoft Environment -Statement of Work ® -~_ _ - ^ Define and establish a Windows 2000 Technology Validation Lab that will allow Eagle County to test features and functions of the Windows 2000 platform ^ Develop guidelines for Technology Lab use ^ Define test plans for Technology Lab ^ Work with Eagle County staff members to pertorm testing on the Windows 2000 platform ^ Define escalation plans for when problems arise during testing in Technology Lab ^ Define scope and objectives for testing ^ Document test results ^ Configure Technology Lab to reflect Windows 2000 Active Directory and Server design ^ Respond to all Eagle County requests for problem escalation in a timely manner as defined in the Communication Plan ^ Develop the Acceptance Criteria Process ^ Document Technology Lab configurations to optimize production environment performance 2.4.6.3 Eagle County Responsibilities ^ Eagle County will provide facilities, hardware and software components for the Technology Lab ^ Identify Eagle County IT staff members to work with SIEMENS consultants in the technology validation lab. ^ Assist SIEMENS in validation of Technology Lab design and layout. ^ Assist SIEMENS in developing guidelines for Technology Lab use. ^ Assist SIEMENS in defining test plans for Technology Lab. ^ Assist SIEMENS in defining escalation plans for when problems arise during testing in Technology Lab. ^ Assist SIEMENS in defining scope and objectives for testing. ^ Validate documented test results. ^ Respond to all SIEMENS requests for problem escalation in a timely manner as defined in the Communication Plan. ^ Assist SIEMENS in configuring Technology Lab to reflect Windows 2000 Active Directory and Server design. ^ Validate Acceptance Criteria ^ Assist SIEMENS in documenting Technology Lab configurations to optimize production environment pertormance. 2.4.7 Active Directory Design 2.4.7.1 Overview Upon the completion of the Assessment, SIEMENS will initiate the Active Directory design process. This effort involves mapping the identified Eagle County business and technical requirements into a preliminary Windows 2000 Active Directory design. This design will incorporate forests, domains, organizational unit, and site structure, along with business justifications and decisions. This will illustrate the overall integration of the Windows 2000 server technological components within Eagle County enterprise network infrastructure. This process will ensure verify integration, functionality and customization of the active directory design meet Eagle County requirements and expectations. SIEMENS will establish a preliminary active directory design. The primary objective of SIEMENS will be to illustrate how Windows 2000 Active Directory will be customized and integrated into the Eagle County environment. Siemens Business Services, Inc. Proprietary & Confidential Page 27 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 2.4.7.2 SIEMENS Responsibilities ^ Define Active Directory Structure. ^ Define Access Control, Security Configuration and encryption needs. ^ Determine IT administration model in Requirements Definition. ^ Determine what applications are going to be impacted by Active Directory implementation. ^ Review current NT domain model. ^ Review current DNS infrastructure. ^ Review current DHCP and WINS infrastructure. ^ Review Active Directory synchronization needs with other directory services. ^ Review LAN /WAN configuration. ^ Review current server roles and hardware configurations to ensure that they are compatible with Microsoft HCL guidelines ^ Determine forest plan, domain plan for each forest, organizational plan for each domain, and site topology plan for each forest. ^ Determine the number of domains in each forest. ^ Determine domain plan based on availability of the directory on the network, traffic characteristics of the clients, and replication traffic characteristics of domain controllers. ^ Determine organizational unit plan to create structure within a domain. ^ Determine a site topology and replication plan for placement of domain controllers on the network ^ Determine global catalog server placement to ensure that client requests are handled in a satisfactory manner ^ Determine integration and operability with Eagle County current remote access architecture ^ Determine placement of Flexible Single Master Operation roles ^ Determine what Active Directory services will be leveraged such as RIS and group policies ^ Review Eagle County messaging environment to determine what impact it will have on the Active Directory deployment, if any ^ Establish change control policies regard schema and configuration changes ^ Establish an Active Directory design lab for design review ^ Conduct joint validation exercises between Eagle County and SIEMENS on the Windows 2000 Active Directory design document ^ Develop the Acceptance Criteria Process ^ Prepare a Windows 2000 Active Directory design document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document 2.4.7.3 Eagle County Responsibilities ^ Provide SIEMENS with current network infrastructure documentation with LAN /WAN configuration. ^ Provide SIEMENS with documentation of existing directory services that may be installed in the current environment. ^ Assist SIEMENS in defining LOB application suite(s). ^ Assist SIEMENS in defining One-Off applications. ^ Provide hardware and software for developing the Active Directory design. ^ Provide hardware and software for the defined design Lab ^ Assist SIEMENS in outlining the enterprise integration capabilities with the other BackOffice components. ^ Assist SIEMENS in outlining the enterprise management capabilities, as well as the ability to integrate with Eagle County existing network and systems management infrastructure, if any. Siemens Business Services, Inc. Proprietary 8~ Confidential Page 28 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • Transition to Microsoft Environment -Statement of Work -~, • .. .~. e` ~, Transition to Microsoft Environment -Statement of Work ^ Assist SIEMENS in defining the integration and interoperability with Eagle County existing messaging platform. ^ Assist SIEMENS in defining naming conventions and standards based upon Eagle County existing model. ^ Assist SIEMENS in defining integration and operability with Eagle County current remote access architecture. ^ Assist SIEMENS in defining what Active Directory services will be leveraged such as RIS and group policies. ^ Participate in joint validation exercises between Eagle County and SIEMENS on the Windows 2000 Active Directory design document. ^ Validate Security Design ^ Validate Acceptance Criteria Process ^ Validate the Windows 2000 Active Directory design document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document -Utilizing the Validation Acceptance Form -Appendix M. 2.4.8 Server Design 2.4.8.1 Overview Once Eagle County has validated the Windows 2000 Active Directory design document from the Active Directory Design, SIEMENS will develop the Windows 2000 Server design. SIEMENS will document the server design and obtain Client approval for deploying the servers at the designated Sites. Once the approval of the Active Directory and Server design is obtained, SIEMENS will initiate the development of the appropriate deployment methodologies for each Site. 2.4.8.2 SIEMENS Responsibilities ^ Determine Windows 2000 Server design. ^ Develop appropriate Hardware configuration for each Server. ^ Review current server infrastructure. ^ Evaluate current domain models. ^ Evaluate server consolidation plans. ^ Review current server locations and roles. ^ Review current server hardware with respects to the Microsoft Hardware Compatibility List. ^ Identify administration and support requirements for the new architectural environment. ^ Develop the Server Image Change Control Process. ^ Develop server hardware roles and configuration matrix ^ Document the enterprise management capabilities, as well as the ability to integrate with Eagle County existing network and systems management infrastructure, if any. ^ Document naming conventions and standards based upon Eagle County existing model. ^ Document integration and operability with Eagle County current remote access architecture. ^ Conduct joint validation exercises between Eagle County and SIEMENS on the Windows 2000 Server design document. ^ Formulate recommendations on the appropriate Eagle County operational support staffing levels required throughout the deployment process. ^ Formulate training recommendations for Eagle County end-users and Eagle County operational support personnel. ^ Develop the Acceptance Criteria Process Siemens Business Services, Inc. Proprietary & Confidential Page 29 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ,;,r;a, • ~ ~ .. ~:..:~ Transition to Microsoft Environment -Statement of Work _® ^ Prepare a Windows 2000 Server design document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document 2.4.8.3 Eagle County Responsibilities ^ Validate the final standard enterprise wide Windows 2000 Server Eagle County configuration. ^ Validate LOB server applications. ^ Validate the Server Image Build Process ^ Validate the Server Image Change Control Process ^ Validate server hardware roles and configuration matrix ^ Validate the Final Design Lab definition document ^ Provide software and hardware for the Active Directory and Server Design Lab ^ Validate the enterprise integration capabilities with the other BackOffice components. ^ Validate the enterprise management capabilities, as well as the ability to integrate with Eagle County existing network and systems management infrastructure, if any. ^ Validate the integration and interoperability with Eagle County existing messaging platform. ^ Validate naming conventions and standards based upon Eagle County existing model. ^ Validate integration and operability with Eagle County current remote access architecture. ^ Participate in joint validation exercises between Eagle County and SIEMENS on the Windows 2000 Server design document. ^ Provide necessary training for end-users and IT operational support personnel. ^ Validate Acceptance Criteria ^ Validate the Windows 2000 Server design document - as delivered in the Final Windows 2000 Domain, Exchange 2000 and Workstation Architectural Design Document - -Utilizing the Validation Acceptance Form -Appendix M. 2.4.9 Migration /Domain Consolidation 2.4.9.1 Overview SIEMENS will provide a migration plan to assist Eagle County in migrating from an existing network operating system to Windows 2000 Server. Apre-requisite for the migration process requires that the Active Directory namespace design must be completed prior to starting the migration process. Following the namespace design, migration goals must be defined. These goals will affect the migration plan. These goals will be business or migration related. ^ Business-related goals in most cases drive the initial migration decision. These types of goals are involved when making implementation choices, and are used to evaluate possible trade-offs. Some business related goals are better manageability, better scalability, improved security, and improved availability. ^ Migration-related goals focus on the results of the migration. These goals identify concerns about disruption to production systems, final system pertormance and mean-time-between-failure will influence these goals. The goals determine how test plans and acceptance criteria are developed. The primary goal of the migration plan will be to switch to Windows 2000 native mode as soon as possible to receive the maximum benefit from Windows 2000 Server technologies. 2.4.9.2 SIEMENS Responsibilities ^ Define primary migration goals. ^ Recommend migration paths to arrive at desired infrastructure. ^ Identify appropriate migration tools that can be leveraged. ^ Identify server hardware equipment that will need to be replaced, upgraded, or purchased. Siemens Business Services, Inc. Proprietary 8~ Confidential Page 30 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • ....~~ ~' Transition to Microsoft Environment -Statement of Work ^ Identify transition plan for migration. ^ Identify object migration rollback process ^ Determine and document a restructure plan. ^ Evaluate current NT and Novell environment ^ Define domain consolidation plan, if applicable ^ Prepare a Windows 2000 Server migration document - as delivered in the Servers and Services Migrated document 2.4.9.3 Eagle County Responsibilities ^ Validate primary migration goals. ^ Validate domain consolidation plan, if applicable ^ Validate the migration paths. ^ Validate migration tools. ^ Provide server hardware inventory that may need to be upgraded and/or purchased. ^ Validate the identified connectivity that needs to be established, including remote access services ^ Validate object migration rollback process ^ Validate restructure plan. ^ Validate the Windows 2000 Server migration document - as delivered in the Servers and Services Migrated document -Utilizing the Validation Acceptance Form -Appendix M. 2.4.10 Migration -Novell Directory Services (NDS) objects to Active Directory objects 2.4.10.1 Overview SIEMENS will develop a mutually agreeable process to move from an existing Novell Directory Services environment to the Microsoft Active Directory Services environment. During this phase SIEMENS will develop and document the method to migrate Novell Directory Service Objects to Windows 2000 Active Directory objects. This process includes the planning for object validation, backing out, third party migration tools, protocol use and Microsoft migration tools. To successfully migrate from NDS to Active Directory, it is necessary to provide co-existence for some time frame. During this process development, SIEMENS will determine what level of co-existence and tools are necessary to carry out the migration. Protocols and Tools such as NWLink, Gateway Services for Netware, File and Print Services for Netware and the Directory Migration Tools will be evaluated and tested. SIEMENS will then setup and test the migration process in the design lab. Once the appropriate design has been developed and agreed upon, SIEMENS will develop the post-deployment support process. Finally SIEMENS will document the developed NDS to Active Directory migration process. 2.4.10.2 SIEMENS Responsibilities ^ Develop the NDS object migration methodology ^ Determine NDS object migration validation process ^ Develop Back Out Plan ^ Develop the Acceptance Criteria Process ^ Identify and document third party migration tools for migrating NDS objects. ^ Test the NDS object migration methodology in the design lab ^ Establish Active Directory Connectors (as required). ^ Develop the Post-Migration Support Process ^ Document the methods for migrating NDS objects to Active Directory. Siemens Business Services, Inc. Proprietary & Confidential Page 31 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~~ ~.' . :'_. .P U 2.4.10.3 Eagle County Responsibilities ^ Validate the NDS object migration methodology ^ Validate NDS object migration validation process ^ Validate Back Out Plan ^ Validate the Acceptance Criteria Process ^ Validate third party migration tools for migrating NDS objects. ^ Validate the NDS object process in the design lab ^ Validate the methods for migrating NDS objects. ^ Validate Active Directory Connectors (as required). ^ Validate the Post-Deployment Support Process ^ Validate the methods for migrating NT domain objects. 2.4.11 Application Disposition 2.4.11.1 Overview SIEMENS will assist Eagle County with determining what implications that deploying Windows 2000 Server will have on existing server applications deployed in the current environment. Server applications that are deployed in the environment after the Windows 2000 Server implementation should be evaluated for compatibility with Windows 2000 Server. 2.4.11.2 SIEMENS Responsibilities ^ Identify currently installed server based applications ^ Document currently installed server based applications ^ Verify installed server application compatibility with Windows 2000 Server and Active Directory ^ Assist Eagle County with determining what additional steps are required to ensure server application compatibility with Windows 2000 Server. ^ Document current server application disposition. 2.4.11.3 Eagle County Responsibilities ^ Validate currently installed server based applications ^ Assist SIEMENS with documenting currently installed server based applications ^ Validate installed server application compatibility with Windows 2000 Server and Active Directory ^ Assist Eagle County in determining what additional steps are required to ensure server application compatibility with Windows 2000 Server. ^ Validate current server application disposition documentation. 2.4.12 Transition Design 2.4.12.1 Overview Once Eagle County has validated the design document, SIEMENS will develop a transition design. A Transition Design will allow access to legacy IT resources during the deployment process of Windows 2000 Server. Interruption of service to existing IT resources will be minimized during the duration of the deployment process. SIEMENS will document the transition design and obtain Client approval regarding the transition design prior to deployment at the designated Sites. Siemens Business Services, Inc. Proprietary ~ Confidential Page 32 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • Transition to Microsoft Environment -Statement of Work ~,~ ~~~: . , ._, :'. 1 H 2.4.12.2 SIEMENS Responsibilities ^ Identify what access to existing IT resources will be required during the deployment process. ^ Identify connectivity issues between legacy IT resources and migrated IT resources. ^ Validate the transition design. ^ Develop Risk Assessment and identify all transition risks. ^ Develop the Acceptance Criteria Process ^ Document transition design process. 2.4.12.3 Eagle County Responsibilities ^ Assist SIEMENS in identifying what access to existing IT resources will be required during the deployment process. ^ Validate connectivity issues between legacy IT resources and migrated IT resources. ^ Review the transition design. ^ Validate Risk Assessment ^ Validate the Acceptance Criteria Process ^ Validate documented transition design process. 2.4.13 Server Disposition Design 2.4.13.1 Overview SIEMENS will provide a disposition plan for all designated servers at each Site. SIEMENS will identify which servers will be (1) retained, (2) upgraded and/or (3) replaced. This will be based upon the identified minimum server hardware requirements. The minimum server hardware and software requirements will be incorporated into this SOW. 2.4.13.2 SIEMENS Responsibilities ^ Provide Eagle County with recommended minimum hardware and software requirements to deploy Windows 2000 Server and Active Directory. ^ Recommend disposition of server equipment installed at each site. ^ Identify software that needs to be installed on each server to ensure that the server hardware meets minimum software requirements. ^ Identify server-connected peripherals that will be upgraded and/or reconnected. ^ Document recommended disposition of server equipment installed at each site. 2.4.13.3 Eagle County Responsibilities ^ Validate the recommended minimum hardware and software requirements to deploy Windows 2000 Server and Active Directory. ^ Validate the recommended disposition of the server. ^ Validate recommended hardware and software upgrades for each server being deployed. ^ Provide recommended hardware and software upgrades for each server being deployed. ^ Provide server-connected peripheral inventory that will be upgraded and/or reconnected ^ Validate the identified server-connected peripherals that will be upgraded and/or reconnected ^ Validate recommended disposition of server equipment installed at each site. Siemens Business Services, Inc. Proprietary 8 Confidential Page 33 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 Transition to Microsoft Environment -Statement of Work ~~ ~!" '',1 .: ~:...~~ Transition to Microsoft Environment -Statement of Work ~_ 2.4.14 Preliminary Solution Design 2.4.14.1 Overview Upon the completion of Section 2.2, SIEMENS will initiate the design process. This effort involves mapping the known Eagle County requirements into a Windows and Exchange 2000 Preliminary Solution Design, as well as illustrating the integration of the Windows and Exchange 2000 technological components into Eagle County global network infrastructure. This Preliminary Design will provide a Windows and Exchange Design highlighting: Active Directory /Exchange Security, Exchange AD Design, Exchange Message Routing, Exchange Public Folder Design and Internet Gateway Design, Exchange Shared Folder Design, Network Client Logon and Client Access to Exchange Server. 2.4.14.2 SIEMENS Responsibilities ^ Summarize requirements into a concise Preliminary Design. ^ Review base AD Design structure, identifying the Forests, Domains, and Organizational units. ^ Identify and recommend deployment methodologies and migration strategies. ^ Identify and recommend co-existence strategies, if applicable. ^ Identify server roles and functions. ^ Review remote access requirements. ^ Review disaster recovery options. ^ Review virus protection strategies. ^ Prepare Preliminary Solution Design document. 2.4.14.3 Eagle County Responsibilities ^ Validate the Preliminary Solution Design document -Utilizing the Validation Acceptance Form - Appendix M. 2.5 Develop 2.5.1 Implementation Plan 2.5.1.1 Overview SIEMENS will provide Eagle County with an implementation plan outlining how to deploy Windows 2000, Exchange 2000 and Windows 2000 ProfessionaUXP in the existing IT environment. This phase of the project addresses the critical areas related to development of the enterprise wide implementation project plan. At the conclusion of the Implementation Phase and before the onset of the Deployment Phase, a review will be conducted with the Eagle County project sponsor. The objective of this review is to confirm the quality of the services being provided. With the written approval of the project sponsor, utilizing the Validation Acceptance Form -Appendix M, the project team will progress to the next phase of the project, deployment 2.5.1.2 SIEMENS Responsibilities ^ Validate and document the optimal approach for deploying the architectural design throughout Eagle County enterprise, based on results of the proof-of-concept testing and other project created documents. ^ Address any major issues related to the enterprise-wide deployment that became apparent during the proof-of-concept testing stage. Siemens Business Services, Inc. Proprietary & Confidential Page 34 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • ! . , .~. ~ ~~ Transition to Microsoft Environment -Statement of Work ___ _ - ^ Formulate recommendations on the appropriate Eagle County operational support stafFng levels required throughout the deployment process. ^ Formulate training recommendations for Eagle County end-users and Eagle County operational support personnel. ^ Preparation of an accessibility, communication and training plan to ensure users, including elected officials and County staff, can access legacy data and use new workstations and applications with ease ^ Prepare an Implementation Plan. The contents of the Implementation Plan will include a detailed work breakdown structure for the deployment in the Eagle County enterprise environment. In addition, the implementation plan will focus on project resource leveling, implementation scheduling, and contingencies in the event of internal Eagle County scheduling conflicts. ^ Develop the Acceptance Criteria Process ^ Prepare a Deployment Site Lead Manual, which includes site logistics i.e. site locations, contact information and escalation. The Deployment Site Lead Manual also includes work instructions for installation tasks regarding infrastructure rollout. ^ Conduct a project status review with the project sponsor to gain written approval to progress to the Deployment Phase. ^ Create and deliver a final architectural design document that includes the specification for Windows 2000/AD, Exchange 2000 and Workstation Architectural Design Document. 2.5.1.3 Eagle County Responsibilities ^ Assist with the development of the Implementation Plan. ^ Review and Validate the Implementation Plan. ^ Validate the Implementation Plan ^ Validate the Acceptance Criteria Process ^ Review and Validate the Deployment Site Lead Manual. 2.5.2 Proof-of-Concept Lab 2.5.2.1 Overview A key factor in success of the implementation of any Windows 2000 environment project is thorough testing based on realistic scenarios. Realistic scenarios require a test environment that simulates the production environment as much as possible. In this test environment, members of the planning teams can verify their assumptions, uncover deployment problems, and optimize the deployment design, as well as improve their understanding of the technology. Such activities reduce the risk of errors and minimize downtime in the production environment during and after deployment. Awell-designed proof-of-concept lab provides a controlled environment for the range of testing throughout the project life cycle -from experimenting with the technology, to comparing design solutions, to fine-tuning the rollout process. The proof-of-concept lab is an investment that can pay for itself many times over in reduced support and redeployment costs that arise from poorly tested solutions. It is an important part of the risk management plan for the transition project. The Proof-of-concept lab can identify risks when tests uncover problems such as: ^ Hardware or software incompatibilities ^ Design flaws ^ Performance issues ^ Interoperability difficulties ^ Operational or deployment inefficiencies When testing uncovers problems such as these, the lab can provide the means for developing and validating alternative solutions. The lab is also the place to: Siemens Business Services, Inc. Proprietary & Confidential Page 35 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 . ~., • • :..:~. `~~ Transition to Microsoft Environment -Statement of Work ^ Design and validate back-out plans, thus reducing risk to the business during pilot and production rollouts. ^ Discover how to optimize the deployment process, thus reducing the time and cost spent on deployment activities. ^ Develop efficient administrative procedures, thus reducing the time and personnel required for ongoing maintenance after deployment. ^ Verify progress against the project plan and refine the project schedule. In addition to the Proof-of-Concept lab for Windows 2000 Server, Exchange 2000 will also spend time in the Proof-of-Concept Lab and will provide Eagle County with a structured environment in which the Exchange 2000 platform can be evaluated and the Exchange 2000 technology validated. To start, this lab will also allow Eagle County to evaluate the features of Exchange 2000. The messaging features of Exchange 2000 server will be incorporated into the initial testing, this will include, mailboxes, public folders, system monitoring, storage groups, single seat administration, and possibly Outlook Web Access. One or more Active Directory (AD) domains will be created and Eagle County staff will be able to familiarize themselves with the management interface of the Microsoft Management Console (MMC) and to navigate with this utility to manage the whole network. Exchange 2000 will be introduced to the lab environment and Eagle County staff will be able utilize the MMC snap-ins to manage the Exchange 2000 installation as well. SIEMENS will assist Eagle County in developing and reviewing the processes required for migration i.e. Windows 2000 migration, migration strategies, legacy system to Windows 2000 user migration, migration tools, connectivity, coexistence, etc. 2.5.2.2 SIEMENS Responsibilities ^ Develop aProof-of-Concept Test Lab document that graphically and with descriptive text illustrates the Windows 2000 test lab environment. ^ Define and develop aProof-of-Concept Acceptance Criteria Definition document. ^ Conduct validation exercises with Eagle County on the Proof-of-Concept Test Lab and Proof-of- Concept Acceptance Test Criteria Definition documents. ^ Perform proof-of-concept testing on the proposed Windows and Exchange 2000 Server architecture to validate the functionality, integration, and integrity of the proposed architectural design solution. ^ Develop and test Windows and Exchange 2000 Server setup and installation processes and procedures. ^ Identify and document the optimal approach and strategy for transposing the Windows and Exchange 2000 Server design solution throughout the enterprise. ^ Facilitate refinement of the Windows and Exchange 2000 Server architectural design for functionality and optimization if necessary based upon the results of the proof-of-concept testing. ^ Identify and validate compatibility and reliability of installed server software applications at each site ^ Identify and validate compatibility and reliability of installed third party server applications at each site ^ Document the results from the proof-of-concept testing and map the results to the acceptance test criteria. ^ Develop aProof-of-Concept Test Lab document that graphically and with descriptive text illustrates the Exchange 2000 test lab environment. ^ Define and develop aProof-of-Concept Acceptance Criteria Definition document. ^ Conduct validation exercises with Eagle County on the Proof-of-Concept Test Lab and Proof-of- Concept Acceptance Test Criteria Definition documents. Siemens Business Services, Inc. Proprietary & Confidential Page 36 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • . , .~. r Transition to Microsoft Environment -Statement of Work ^ Pertorm proof-of-concept testing on the proposed Exchange 2000 architecture to validate the functionality, integration, and integrity of the proposed architectural design solution. ^ Develop and test Exchange 2000 setup and installation processes and procedures. ^ Develop and test the process and mechanism for deploying Outlook 2000 or upgrading to Outlook 2000 throughout Eagle County enterprise environment. ^ Facilitate refinement of the Exchange 2000 architectural design for functionality and optimization if necessary based upon the results of the proof-of-concept testing. ^ Document the results from the proof-of-concept testing and map the results to the acceptance test criteria. 2.5.2.3 Eagle County Responsibilities ^ Select a location for the Proof-of-Concept Test Lab. ^ Provide the equipment for the Proof-of-Concept Test Lab. ^ Verify the equipment for the Proof-of-Concept Lab will meet the minimum requirements set forth by Microsoft and will be on the approved Hardware Compatibility List. ^ Assist with the development of the Proof-of-Concept testing requirements. ^ Work with SIEMENS in the proof-of-concept lab as required. ^ Review and validate the Windows and Exchange 2000 Server Proof-of-Concept Test Lab document. ^ Review and validate the Windows and Exchange 2000 Server Proof-of-Concept Acceptance Criteria Definition document. ^ Select a location for the Proof-of-Concept Test Lab. ^ Provide the equipment for the Proof-of-Concept Test Lab. ^ Equipment for the Proof-of-Concept Lab will meet the minimum requirements set forth by Microsoft and will be on the approved Hardware Compatibility List. ^ Assist with the development of the Proof-of-Concept testing requirements. ^ Work with SIEMENS in the proof-of-concept lab as required. ^ Review and validate the Exchange 2000 Proof-of-Concept Test Lab document. ^ Review and validate the Exchange 2000 Proof-of-Concept Acceptance Criteria Definition document - Utilizing the Validation Acceptance Form -Appendix M. ^ Review and validate the testing results against the test criteria. 2.5.3 Pilot Project Planning 2.5.3.1 Overview After verifying the Windows and Exchange 2000 Server design in the Proof-of-Concept lab, a formal test with users in a production environment will be required. SIEMENS will assist Eagle County with initiating the Windows and Exchange 2000 Server pilot project. This step of the Project will reduce risk of encountering problems with deploying Windows and Exchange 2000 Servers across the enterprise. The Pilot Project will demonstrate that the Windows 2000 Server Design and Deployment plan works in the production environment as expected and that it meets Eagle County business requirements. The pilot provides an opportunity for the end user community to give feedback about how the features work and the level of support required during the post-deployment stage. 2.5.3.2 SIEMENS Responsibilities ^ Work with Eagle County to outline pilot scope and objectives. ^ Work with Eagle County to determine the pilot group composition. ^ Work with Eagle County to determine the pilot training plan. ^ Work with Eagle County to determine the pilot support plan. Siemens Business Services, Inc. Proprietary 8a Confidential Page 37 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • ~~~ Transition to Microsoft Environment -Statement of Work -- ^ Work with Eagle County to communicate with pilot project participants to prepare them for the pilot and exchange status information during the pilot process. ^ Work with Eagle County to determine pilot rollback plan. ^ Work with Eagle County to determine the schedule for the pilot project. ^ Work with Eagle County to prepare designated pilot sites for the pilot. ^ Work with Eagle County to develop a pilot rollout process. ^ Work with Eagle County to evaluate the pilot project and institute process improvements. ^ Develop the Acceptance Criteria Process ^ Document pilot project and provide feedback to the Eagle County. ^ Validate the optimal approach for deploying the Windows 2000 Server architectural design throughout Eagle County enterprise, based on results of the proof-of-concept testing. 2.5.3.3 Eagle County Responsibilities ^ Work with SIEMENS to determine pilot scope and objectives. ^ Work with SIEMENS to determine the members of the pilot group. ^ Work with SIEMENS to validate the pilot group training and support plan. ^ Work with SIEMENS to communicate scope and objectives to pilot project participants to prepare them for the pilot process. ^ Work with SIEMENS to validate the pilot rollback plan, pilot schedule, and pilot rollout process. ^ Work with SIEMENS to prepare pilot sites prior to pilot rollout. ^ Validate the Acceptance Criteria Process ^ Review and validate the pilot project. 2.5.4 Server Application Compliance 2.5.4.1 Overview After verifying the Windows and Exchange 2000 Server design in the Proof-of-Concept lab, application compliance of server-based applications currently deployed in the production environment will be required to ensure that they function with Windows and Exchange 2000 Server. SIEMENS will assist Eagle County with determining which server based applications currently deployed are compatible with Windows 2000 Server. This phase of the Project reduces the risk of encountering problems with deploying Windows 2000 Server throughout the client's enterprise. The Server Application Compliance portion of the project will ensure that there is minimal impact to the production environment and that it meets Eagle County business requirements. 2.5.4.2 SIEMENS Responsibilities ^ Work with Eagle County to outline server-based applications in the production environment. ^ Assist Eagle County with research to determine the server-based application's Windows 2000 certification status. ^ Develop the Acceptance Criteria Process ^ Document server-based application compatibility while running on Windows 2000 Server. 2.5.4.3 Eagle County Responsibilities ^ Work with SIEMENS to identify server-based applications in the production environment. ^ Work with SIEMENS to research server-based application's Windows 2000 compatibility status. ^ Validate the Acceptance Criteria Process ^ Review and validate the server-based application compatibility document. Siemens Business Services, Inc. Proprietary & Confidential Page 38 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~ ~ . "... .f• 2.5.5 Transition to Microsoft Environment -Statement of Work Implementation Planning 2.5.5.1 Overview This step of the project will address the critical areas related to development of a Windows 2000 and Exchange 2000 enterprise wide implementation project plan. The tasks that will be pertormed follow. 2.5.5.2 SIEMENS Responsibilities ^ Validate and document the optimal approach for deploying the architectural design throughout Eagle County enterprise, based on results of the proof-of-concept testing. ^ Address any major issues related to the enterprise-wide deployment that became apparent during the proof-of-concept testing stage. ^ Formulate recommendations on the appropriate Eagle County operational support staffing levels required throughout the deployment process. ^ Formulate training recommendations for Eagle County end-users and Eagle County operational support personnel. ^ Prepare an Implementation Project Plan. The contents of the Implementation Project Plan will include a detailed work breakdown structure for the deployment in the Eagle County enterprise environment. In addition, the project plan will focus on project resource leveling, implementation scheduling, and contingencies in the event of internal Eagle County scheduling conflicts. ^ Prepare a Deployment Site Lead Manual, which includes site logistics i.e. site locations, contact information and escalation. The Deployment Site Lead Manual also includes work instructions for installation tasks regarding infrastructure rollout, servers and clients. 2.5.5.3 Eagle County Responsibilities ^ Assist with the development of the Implementation Project Plan. ^ Review and Validate the Implementation Project Plan -Utilizing the Validation Acceptance Form - Appendix M. ^ Review and Validate the Deployment Site Lead Manual -Utilizing the Validation Acceptance Form - Appendix M. ^ Provide written approval for the project team to progress to the next phase of the project, deployment - Utilizing the Validation Acceptance Form -Appendix M. 2.5.6 Final Solution Design 2.5.6.1 Overview This effort involves mapping the known Eagle County requirements into a Windows and Exchange 2000 Final Solution Design, as well as illustrating the integration of the Windows and Exchange 2000 technological components into Eagle County global network infrastructure. This Final Design will provide a Windows and Exchange Design highlighting: Active Directory /Exchange Security, Exchange AD Design, Exchange Message Routing, Exchange Public Folder Design and Internet Gateway Design, Exchange Shared Folder Design, Network Client Logon and Client Access to Exchange Server. 2.5.6.2 SIEMENS Responsibilities ^ Summarize requirements into a concise Final Design. ^ Define base AD Design structure, identifying the Forests, Domains, and Organizational units. ^ Define finalized deployment methodologies and migration strategies. ^ Define finalized co-existence strategies, if applicable. ^ Finalize server roles and functions. Siemens Business Services, Inc. Proprietary 8 Confidential Page 39 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 .. .. :~. Transition to Microsoft Environment -Statement of Work ^ Finalize remote access requirements. ^ Finalize disaster recovery options. ^ Finalize virus protection strategies. ^ Prepare Final Solution Design document. 2.5.6.3 Eagle County Responsibilities ^ Validate the Final Solution Design document -Utilizing the Validation Acceptance Form -Appendix M. 2.6 Deployment Phase 2.6.1.1 Overview Upon the completion of Section 2.5, SIEMENS will initiate the deployment process. This effort involves starting the actual migration from all the research of the previous phases. This phase includes the project management and delivery of the infrastructure rollout, early adopters (live-pilot), full rollout and post deployment support. This effort also involves acceptance testing, quality assurance testing, and a quality review conducted to ensure that the overall solution delivered meets Eagle County business needs. A financial audit is also conducted to validate that the budget and established timeframes for the project were accomplished. This effort involves completing and delivering all project documentation to Eagle County, so the migrated environment can be maintained and continuously improved upon to meet changing business needs. At the completion of the Deployment Phase, a project review meeting will be conducted with the client Provide written approval for the project team -Utilizing the Validation Acceptance Form -Appendix M. 2.6.1.2 SIEMENS Responsibilities ^ Ensure that the Eagle County's IT infrastructure is prepared to support the additional processes and procedures of the Implementation phase. ^ To provide a solid implementation plan to Eagle County based on the assessment and design documentation. ^ Determine "Early Adopters" pilot site /group parameters based on selection criteria. ^ To pertorm the implementation plan and provide feedback to Eagle County and the project management office for the duration of the migration. ^ To assist Eagle County in the determination of areas of improvement to the Implementation plan by the use of the early adopters focus group and provide feedback to improve the processes and procedures for implementation. ^ Under Eagle County's direction, pertorm the full rollout as determined by the improved implementation plan including, but not limited to, the messaging infrastructure, the workstations, and the servers. ^ To provide recommendations and training for the use of post deployment support and help desk services, and provide these services, if required. ^ Conduct a project closure meeting with the project sponsor 2.6.1.3 Eagle County Responsibilities ^ Provide necessary hardware and software to ensure that the IT infrastructure is prepared for the Implementation. ^ Provide site liaison for the deployment teams for the duration of the deployment to coordinate the rollout. Siemens Business Services, Inc. Proprietary & Confidential Page 40 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 .. .~. {LLB Transition to Microsoft Environment -Statement of Work -- ^ Provide project office and deployment teams with site contact information and issue escalation path. ^ Provide staging area for hardware and software to be deployed during the implementation phase. ^ Provide building access as required during the implementation phase. ^ Provide a mutually agreeable number of users to be a part of the "Early Adopters" pilot program. ^ Select "Early Adopters" pilot site /group. ^ Participate in a project closure meeting 2.6.2 Workstation Deployment Methodology 2.6.2.1 Overview SIEMENS must understand Eagle County's deployment requirements for the enterprise, for each participating Line of Business and for each Site. SIEMENS and Eagle County will review, test and validate the workstation deployment methodology. This information will be used develop specific deployment plans for each Eagle County Site. The tasks that will be pertormed follow. 2.6.2.2 SIEMENS Responsibilities ^ Develop with Eagle County an approach and strategy for transposing the Windows 2000 Professional design solution throughout the enterprise. ^ Establish a Deployment Lab definition document ^ Establish a Deployment Lab ^ Develop and Test the Site Lead Manual Process in a Deployment Lab ^ Develop and Test the Workstation Image Build Process in a Deployment Lab ^ Develop and Test the Workstation Deployment Process in a Deployment Lab ^ Develop and Test the Deployed Workstation Acceptance Process in a Deployment Lab ^ Test the Workstation Image Change Control Process in a Deployment Lab ^ Test the Post Deployment Support Process in a Deployment Lab ^ Review the documented methods for deploying Windows 2000 Professional desktops and laptops. ^ Conduct joint validation exercises between Eagle County and SIEMENS on the Windows 2000 Professional deployment processes ^ Implement the accessibility, communication and training plan ^ SIEMENS Inc, resources will attend Eagle County provided training on deployment methodology process 2.6.2.3 Eagle County Responsibilities ^ Develop with Siemens an approach and strategy for transposing the Windows 2000 Professional design solution throughout the enterprise. ^ Validate the Deployment Lab definition document ^ Provide hardware and software for the Deployment Lab ^ Test and Validate the Workstation Deployment Process ^ Test and Validate the Site Lead Manual Process ^ Test and Validate the Deployed Workstation Acceptance Process ^ Test and Validate the Workstation Image Change Control Process ^ Test and validate the methods for deploying Windows 2000 Professional desktops and laptops. ^ Participate in joint validation exercises between Eagle County and SIEMENS on the Windows 2000 Professional deployment processes ^ Provide SIEMENS resources with training on existing deployment methodology processes Siemens Business Services, Inc. Proprietary & Confidential Page 41 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 .. ~ • .. .~~ Transition to Microsoft Environment -Statement of Work E ~._ t 2.6.3 Workstation Pilot Site Deployment 2.6.3.1 Overview Upon the completion of Section 2.62 SIEMENS will initiate the workstation pilot site deployment. This effort involves testing, adjusting and validating the project processes. This will illustrate the reliability and usability of the defined project processes for the remainder of the project. The adjusted project processes will be reviewed and approved by Eagle County. The tasks that will be performed follow. 2.6.3.2 SIEMENS Responsibilities ^ Review Eagle County recommended pilot site for relevance against testing the project processes ^ Agree with Eagle County on the final pilot site designation ^ Test the project processes during the pilot deployment ^ Test the provided Acquisition Services Process ^ Test the provided Asset Disposal Process ^ Conduct joint validation exercises between Eagle County and SIEMENS on the project processes ^ Make adjustment to the project processes as determined by the results of the pilot deployment ^ Prepare the final project process documents 2.6.3.3 Eagle County Responsibilities ^ Provide a recommended pilot site for testing the project processes ^ Agree with SIEMENS on the final pilot site designation ^ Assist SIEMENS with testing the project processes during the pilot deployment ^ Conduct joint validation exercises between Eagle County and SIEMENS on the project processes ^ Assist SIEMENS in making adjustment to the project processes as determined by the results of the pilot deployment ^ Validate the final project process documents ^ Validate the Acquisition Services Process ^ Validate the Asset Disposal Process 2.6.4 Workstation Deployment 2.6.4.1 Overview SIEMENS will deploy the workstations in accordance with the project processes developed in this SOW. The workstation Reseller will assemble and test the workstations at the Reseller's staging facility. SIEMENS will assemble and test workstations on-site in accordance with the Workstation Image Build Process. 2.6.4.2 SIEMENS Responsibilities After satisfactory delivery by the Reseller of the workstations to each Site, SIEMENS will install and test the workstations in accordance with the requirements set forth in the Workstation Deployment Process, including: • In General • Provide a listing to Eagle County of all SIEMENS staff working on Site • Contact designated Eagle County representative immediately upon arriving at Site • Provide appropriately trained and qualified engineers as part of the workstation implementation team to perform all installation activities • Arrive on time to perform installations Siemens Business Services, Inc. Proprietary S~ Confidential Page 42 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 '~~ Transition to Microsoft Environment -Statement of Work -~ • Escalate with Eagle County and the Reseller the need for replacement parts/units to remedy DOA situations or for a component found inoperable during installation and testing; • Inventory all removed components from desktops and turn over to Eagle County • Move removed components and workstations to secure area for storage • Dispose of shipping materials per site guidelines • Notify the appropriate Eagle County and SIEMENS personnel in accordance with the Escalation Process in the event any problems occur during installations that adversely affect the installation process. • Attend Site post-mortem meetings • Track and report on workstation deployments • Site Preparation • Determine if the correct workstations have been delivered to the Site • Unpack, inventory, and test the Workstations • Prepare Eagle County's inventory status control forms (serial #'s of items removed, serial #'s of items installed, total number of hard drives upgraded and memory upgraded • Assist Eagle County in developing an "End user data" document detailing steps explaining their responsibility for their data, what the deadline for data backup is, how to perform the backup and where to backup • Deployment • Perform daily site walk through to identify machines being migrated • Provide SIEMENS engineers Eagle County implementation documentation for each Workstation configuration including testing procedures and an installation checklist for all components and cables • Provide implementation documentation for workstations that are to be upgraded or re- installed. • Verify at time of migration that information collected during survey matches workstation being migrated • Deliver the fully-configured and tested workstations from the staging area to its installation location • Connect the workstation to Eagle County LANNVAN • Apply Eagle County asset labels to new and upgraded equipment • Configure the equipment in accordance to the current Eagle County standard • Perform all upgrades to equipment that has been designated upgradeable including all printers and peripherals. • Implement the Remote Access System (RAS) design (e.g., installation, configuration and testing) • Perform the workstation implementation tasks as outlined in the workstation deployment methodology processes • Application Installation • Perform application installations for application not contained in the workstation image including application suites and one off applications • Transfer end-user data from their workstations to a storage location determined by Eagle County in accordance with the workstation Deployment Process • Migrate end-user data from the storage location to the new or upgraded workstations in accordance with the workstation Deployment Process • Migrate workstation application data per Eagle County defined tools and processes • Testing • Test the workstations after deployment in accordance with the applicable Deployed Workstations Acceptance Process • Test local printers and other peripherals approved by Eagle County • Test RAS connections to dial tone • Spot check workstation deployments to verify compliance to processes • Provide Eagle County end-user communications package Siemens Business Services, Inc. Proprietary & Confidential Page 43 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~._ Transition to Microsoft Environment -Statement of Work 2.6.4.3 Eag le County Responsibilities • In General • Respond to escalations from SIEMENS in accordance with the escalation process • Manage change control over image(s), configurations, application suites, applications, and installation scripts provided by Eagle County • Provide SIEMENS with complete application suites and individual applications based on developed Workstation Deployment Methodology in Section 2.62 • Eagle County applications provided with manual installation instructions or scripted instructions that are not deployed via the Workstation Deployment Methodology may be installed by Eagle County or by Siemens on a T&M basis via the Change Control Process • Provide security badges and access rights for SIEMENS staff to the facility, as required (to include off-hour access) • Provide secure locations at each Site for the storage of Workstations and peripheral equipment • Provide a Eagle County Implementation Manager at each site, to coordinate and assist in the deployment • Provide all administrative access required to deploy workstations in Eagle County environment • Attend Site post-mortem meetings • Validate workstation deployment tracking reports • Site Preparation • Receive Eagle County Equipment at Site, verify that box count matches invoice/packing slip and notify SIEMENS of any discrepancies • Deliver the "End user data" document that explains data backup procedures to the end- user community. (SIEMENS will assist in development of these instructions) • Deployment • Attend daily site walk through to identify machines being migrated • Provide workstation asset tags • Provide jointly developed implementation documentation for each Workstation configuration including testing procedures and an installation checklist for all components and cables • Provide Secure network storage for user and application data during the deployment process • Provide Eagle County software licensing, where applicable, for applications licensed by Eagle County from a third party • Provide login names and passwords that do not inhibit SIEMENS from deploying and validating systems. • Provide signed and approved End-User workstation profiles indicating exactly what applications each end-user is entitled to have installed • Provide all necessary network services for the configuration of workstations including software distribution, printing, file shares, mail, etc. • Provide SIEMENS with lAN/WAN connectivity to facilitate Eagle County workstation deployment and data copies. • Manage all BackOffice user administration in a manner that does not impact the deployment • Provide required user IDs, workstation names and other configuration requirements • Provide application support staff contacts available 24 hours/day for problem escalation • Testing • Eagle County will sign off on all deployments based upon the satisfactory completion of a checkout and testing and acceptance procedure • Provide SIEMENS with the end-user communications package Siemens Business Services, Inc. Proprietary & Confidential Page 44 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~' ....r• __ 2.6.5 Infrastructure Server Parallel Deployment 2.6.5.1 Overview Upon the completion of the Develop Phase, SIEMENS will initiate the implementation process. This effort involves performing the actual migration based on all the research and documentation provided or developed in the previous phases. This phase includes the project management and delivery of the infrastructure rollout, full rollout, post deployment support, and helpdesk services. Infrastructure servers provide network services such as authentication, DNS, DHCP, WINS, etc. This step of the project will address the critical areas related to development of a Windows 2000 Server implementation plan utilizing new server hardware in a parallel infrastructure as noted in the Server Design Documentation. 2.6.5.2 SIEMENS Responsibilities ^ Validate the optimal approach for deploying the Server architectural design throughout Eagle County enterprise, based on results of the proof-of-concept testing. ^ Provide a solid implementation plan to Eagle County based on the assessment, design, and deployment documentation ^ Validate server hardware inventory and server roles at each site ^ Review Infrastructure Server implementation progress ^ Ensure that the Eagle County's IT infrastructure is prepared to support the additional processes and procedures of the Implementation phase ^ Provide recommendations and training for the use of post deployment support and help desk services, and provide these services, if required. ^ Respond to all Eagle County requests for problem escalation in a timely manner as defined in the Communications Plan. ^ Perform the implementation plan and provide feedback to Eagle County and the project management office for the duration of the implementation to improve the process and update project plan as necessary. ^ Assist Eagle County in the determination of areas of improvement to the Implementation plan by the use of the early adopter's focus group and provide feedback to improve the processes and procedures for implementation. ^ Pertorm the Acceptance Criteria Process. 2.6.5.3 Eagle County Responsibilities ^ Provide necessary hardware and software for Infrastructure Server implementation plan. ^ Provide staging area for hardware and software to be deployed during the implementation phase. ^ Provide building access as required during the implementation phase. ^ Provide necessary training for end-users and IT operational support personnel. ^ Provide site liaison for the deployment teams for the duration of the deployment to coordinate the rollout. ^ Provide project office and deployment teams with site contact information and issue escalation path. ^ Respond to all SIEMENS requests for problem escalation in a timely manner as defined in the Communications Plan. ^ Validate the Acceptance Criteria Process ^ Validate Infrastructure Server implementation completion Siemens Business Services, Inc. Proprietary & Confidential Page 45 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 Transition to Microsoft Environment -Statement of Work f, • :,..~. ~~~~ Transition to Microsoft Environment -Statement of Work _-- 2.6.6 Member Server Parallel Deployment 2.6.6.1 Overview Upon the completion of the Develop Phase, SIEMENS will initiate the member server parallel deployment process. This effort involves performing the actual member server parallel deployment based on all the research and documentation provided or developed in the previous phases. This phase includes the project management and delivery of the member server rollout, full rollout, post deployment support, and helpdesk services. This step of the project will address the critical areas related to the deployment of the member servers in a parallel Windows 2000 Server environment utilizing existing server hardware. One of the main advantages of installing or upgrading to Windows 2000 Server is to take advantage of Active Directory. However, even if Active Directory has not been deployed, member servers can still be upgraded to Windows 2000 Server. This allows new and improved component features and services such as Routing and Remote Access and Terminal Services to be leveraged. Member servers can act as: ^ Web servers ^ File servers ^ Print servers ^ Web servers ^ Proxy servers ^ Routing and Remote Access servers ^ Application servers, which include: Component servers Terminal servers Certificate servers Database servers E-mail servers 2.6.6.2 SIEMENS Responsibilities After satisfactory delivery by the Reseller of the workstations to each site, SIEMENS will install and test the workstations in accordance with the requirements set forth in the Workstation Deployment Process, including: ^ Validate the optimal approach for deploying the Windows 2000 server architectural design throughout Eagle County enterprise, based on results of the proof-of-concept testing. ^ Provide the delivery of the member server parallel deployment plan to Eagle County based on the assessment, design, and deployment documentation ^ Validate server hardware inventory and server roles at each site ^ Review Member Server deployment progress ^ Ensure that the Eagle County's IT infrastructure is prepared to support the additional processes and procedures of the member server deployment phase ^ Provide recommendations and training for the use of post deployment support and help desk services, and provide these services, if required. ^ Respond to all Eagle County requests for problem escalation in a timely manner as defined in the Communications Plan. ^ Pertorm the member server deployment and provide feedback to Eagle County and the project management office for the duration of the deployment to improve the process and update the project plan as necessary. ^ Assist Eagle County in the determination of areas of improvement to the member server deployment by the use of the early adopters focus group and provide feedback to improve the processes and procedures for the deployment. -^ Siemens Business Services, Inc. Proprietary & Confidential Page 46 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~~ '~ ~:..:~~ Transition to Microsoft Environment -Statement of Work ^ Pertorm the Acceptance Criteria Process 2.6.6.3 Eagle County Responsibilities ^ Provide necessary hardware and software for Member Server deployment. ^ Provide staging area for hardware and software to be deployed during the member server deployment phase. ^ Provide building access as required during the member server deployment phase. ^ Provide necessary training for end-users and IT operational support personnel. ^ Provide site liaison for the deployment teams for the duration of the deployment to coordinate the rollout. ^ Provide project office and deployment teams with site contact information and issue escalation path. ^ Respond to all SIEMENS requests for problem escalation in a timely manner as defined in the Communications Plan. ^ Validate the Acceptance Criteria Process ^ Validate Member Server parallel deployment completion Siemens Business Services, Inc. Proprietary $ Confidential Page 47 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • :....~~ ~~} Transition to Microsoft Environment -Statement of Work 3 Acceptance This Statement of Work is subject to and incorporated into the Master Services Agreement or Letter of Engagement between SIEMENS, Inc. (SIEMENS) and Customer (Eagle County). The contents of this Document accurately define the full scope of work and operating procedures to complete the project described herein. The scope of work for this project will become fixed when this Statement of Work Document is agreed upon and signed by both authorized SIEMENS and Eagle County representatives. If a change to the scope detailed in this document is required subsequently, the change control procedure in Appendix C -Project Change Request Process must be followed. Accepted for and on behalf of Eagle County by. Name ~ ~~~ L ~ Title: Signature: Date: Accepted for and on behalf of SIEMENS by Name Signature: Title: Date: ~~ZS(® ~ ° I ice ~ SI ~- a ~ Siemens Business Services, Inc. Proprietary & Confidential Page 48 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~~~ • • ~~~ Transition to Microsoft Environment -Statement of Work Appendix A -Site List TABLE 1 -Eagle County Locations ~- ~ - T Location ~ ~' Mailbox 'i Gode ! Address Ci State Mailboxes Servers ~ Site Type Site Type -Small (1-30), Medium (31-100), Large (101->), Remote Siemens Business Services, Inc. Proprietary ~ Confidential Page 49 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 :.. r• "` Transition to Microsoft Environment -Statement of Work Appendix B -Escalation Process I StTan I I Issue Ocarra a< Fleld Esralate to S~ Sge Lead Reviews Determhre Issue Stte Lead sftuegon wdh Ske Type Manager ~lut* f:=+J S; art _ Stemrr:,r 9•tA <.e=_a Sltt:tty+:;; u.?Y LC?Y7 '•i::v> ;iYY A%3~.H::s: Doamard Issues Doormed Issues ..• . £-se ~~:,,,t,s i; lasue'Calagodzetlon ~,_:.,,: RePon No No Cen Resolve ~ Cen Resolve Yes I ProvN ~ WUon Ves I ProvM ~ lugon Is Issue Worketedan Technical -Y~-f Reieted No Escalate to Pmjed Manager rc;ra:.rr~ 3:;2 ~aa:f Report I C Esmlate to ' Workstegon Team -Y~ ., A Documemed~lesue No Fswlate to Server Team Server Related -Yee S Documemed Issue N o I • Escalate to ProJeG Other Manager TechNcal (eg. -Yea C APPS) Documemed lesue No F~ealate to Ctlerd ProJeG Manager CUFM leave -Yes . ,.,.. D No Documettted~lssue Workstation Teen analyzes Issue A ' L4'r~.:..... Can Resolve -a.z:: Researched Issues i Yes ( Provde Solugon Server Team analyzes Issue S ! - ,... :::e~>:.<„ ,~,~~ Cen Resolve Tisi~n; Researched Issues Yes i Provide Soiutlon PmJea Meneger C analyzes Issue le;isyi:r Researched Issues Cen Resolve Yes • Provide SOlWon~ D 2~rz~a ;hLr<si:aryy; Documented Issue P SPl Doarmemed Issue Escalate Issue to Errgagemem Manager Doaanerrted Lsue CLENT Issue fotlovrs Cgem Fscelagon Process Discuss Issue with Key SIeS C 7 .P.`~Y i )tt.w• Researched Issue Cen Resolve Yes • Pmvlde 3olWOn ~ Can Resolve -No~1 Yes Provkle &olugon 1 Escalate Issue to ', Project 6meuttve I _. Researched and '~ Documented Issue • Siemens Project ExecNive 8 CLIENT Program Meneger Resolve Lasue with Senior Siemera and CLIFJdT crnn Siemens Business Services, Inc. Proprietary & Confidential Page 50 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~' ......~~ r: Transition to Microsoft Environment -Statement of Work Appendix C -Project Change Request Process Project Change Control Request Form Change Request # PROJECT NAME' REQUESTER'S NAME: PHONE NUMBER: DESCRIPTION OF CHANGE REQUEST. .TUSTIFICATlC7N IQR CHANGE REQUEST; -.~11 'n~.. °@ "AA~' n~~t~'~7®~~ 91~~ '`"- _~13y ~"!t4~AYJ:..,~ SOW SECTlQN IMPACT/CHANGE CATEGORY QF CHANGE INtPACTICHANGE ~_ COST SCHEDULE MANPOWER a TITLE NAME SIGNATURE DATE ®i Project Manager ~ 1 ^ ___ i i TITLE RIANfE SIGNATURE DATE ®~ Project Liaison Siemens Business Services, Inc. Proprietary 8~ Confidential Page 51 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • .. ~:..~~ Transition to Microsoft Environment -Statement of Work ^ _~ Siemens Business Services, Inc. Proprietary 8~ Confidential Page 52 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 . ~ • .:....~. ` ~' Transition to Microsoft Environment -Statement of Work Appendix C -Project Change Request Process -continued Change Control Request Process Flow Diagram ;- - Project Scope Change Request Submitted by Client on "PCR" Form Siemens Project Manager Reviews request for Validity No Further Investigation up to ~ Approved 30 Days i Change Request Escalated i to APD or AVP for Review &~' Approved ~ Approval Determine Staffing Requirements /Cost /Adjust Project Plan Yes Develop Implementation Strategy No ~ Change Request Denied Final Approval by Customer 8~ Siemens Yes Amend SOW Figure 1 -Change Order Process Flow Siemens Business Services, Inc. Proprietary 8~ Confidential Page 53 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • . ~ ~:~~:~~ Transition to Microsoft Environment -Statement of Work Appendix C -Project Change Request Process -continued Project Change Control Process Flow Description All requests for change must be submitted in writing using the SIEMENS Change Request Form (copy attached -see Appendix C -Change Control Request Form). 2. Change requests may be completed by any SIEMENS project team member or any Eagle County project team member and must be submitted to the SIEMENS Project Manager for evaluation via electronically. 3. SIEMENS will estimate the amount of time required to investigate the change and report this estimate within 24 hours to Eagle County via a-mail. 4. Eagle County must approve investigation of all changes by signing the SIEMENS Change Request Form, before SIEMENS initiates the change investigation. 5. SIEMENS will record the time spent on analysis and report the estimated project impact (price/schedule/scope). SIEMENS will also determine whether the request is in or out of the existing scope. Out of scope changes will be deferred, where appropriate. Siemens will conduct the Project Change Control Process and determine project impact (price/schedule/scope) in a reasonable manner. 6. SIEMENS will recommend approval or disapproval of the Change Request to Eagle County via e- mail. 7. In scope changes will be added to work plan immediately, if requested by Eagle County. 8. If Eagle County agrees to the impact and cost of the Change Request, SIEMENS and Eagle County will sign the Change Request to indicate their approval of the Change Request into the current approved project scope. All changes will be recorded into a Change Control History Log for tracking purposes. Siemens Business Services, Inc. Proprietary 8~ Confidential Page 54 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~ i ~:..:-~ Transition to Microsoft Environment -Statement of Work Appendix D -Project Roles & Responsibilities SIEMENS Project Office Intertace Responsibilities The SIEMENS Program Executive will manage the Project and serve as the central intertace to Eagle County for all business and operational activities. With Eagle County-designated contacts, the Project Managers will plan and manage the discovery/survey activities and provide site coordination. In addition, the SIEMENS Project Management will be responsible for: Developing and managing all activities and aspects of the SOW as defined herein Providing the focal point for all communication and Project implementation activities Managing centralized and Site Project staffing, sub-contractor and resource requirements Representing SIEMENS during meetings, reviews, issue resolution, escalation, scope change approvals and acceptance Providing and conducting regularly scheduled reports and reviews Reviewing and approving requested Schedule changes Eagle County Project Intertace Requirements Eagle County Project Management will serve as a focal point for all activities during the Project. Eagle County will also provide IT and local contacts for Site project coordination. Eagle County Project Management responsibilities include: Providing pertinent information and requirements Sourcing, coordinating and facilitating all Eagle County resources required for the Project Representing Eagle County during meetings, reviews, issue resolution, escalation, scope change approvals and acceptance Providing all necessary space for work areas. Providing Eagle County specification standards as amended from time to time, which form the basis of the Project design standards Reviewing and approving requested schedule changes. Notwithstanding the foregoing, only Eagle County Project Management can authorize modifications, additions or deletions to the Agreement, including its Appendix's. Siemens Business Services, Inc. Proprietary & Confidential Page 55 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ......~. '~ ~ " Transition to Microsoft Environment -Statement of Work Appendix E -Project Roles The project will initially be established with a mix of different resources. Those resources will be handling specific functions within the project and these resources may be changed from time to time during the term of the project. This list is a sample of the resource types for this project. Project Executive (1) Messaging Technical Lead (1) Messaging Server Consultant (1) Messaging Client Consultant (1) Deployment Support Team (3) Training Consultant (1) Survey Technician (1) Deployment Team Lead (1) Deployment Technician (5) Siemens Business Services, Inc. Proprietary 8~ Confidential Page 56 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 -_. _ _ Appendix F -Project Roles & Responsibilities by Job Title Project Executive • High-level communication between SIEMENS and Eagle County • Final arbiter (along with Eagle County Project Manager) of all escalated issues • Project management, planning, schedule control, budget control, supervision and management of SIEMENS personnel and resources associated with project • Scope changes and project issues and escalates to appropriate management levels • Executive status reporting on budget, schedule, and quality • Communications (internal, Eagle County Project Team and end-user) • Meet all requirements as detailed in the SOW and project scope statements are addressed in a complete and timely fashion. • Change Control management • Process improvement • Risk assessment • Define and manage roles and responsibilities • Ensure Eagle County management, stakeholders and user community are appropriately involved in each process "Issue resolution° tracking and communications Messaging Technical Lead • Manage the development, testing and implementation of the messaging migration process. • High-level communication between SIEMENS and Eagle County messaging team. • Manage the development, testing and implementation of the messaging infrastructure. • Responsible for obtaining personnel and training them for the deployment phase. • Develop & maintain processes to support the migration methodologies. • Develop the messaging deployment process in conjunction with Eagle County. • Develop the Post Deployment Support (PDS) process in conjunction with Eagle County Messaging Server Consultant • Assess the existing messaging infrastructure. • Design and develop messaging infrastructure with Eagle County. • Build and test messaging infrastructure. Messaging Client Consultant • Assess the current messaging client software. • Develop Outlook configuration requirements • Design, develop and test messaging client upgrade/install process. Deployment Support Team • Responsible for providing support to the field teams during workstation Survey, Deployment and Post Deployment. • Assist in the messaging client deployment issues and escalate to Messaging Client Consultant. • Provide on-site support when necessary. • Assist in the training of SIEMENS personnel for the Survey and Deployment phases of the project. Training Consultant • Develop and Implement the End User and IT Training Program activities. • Responsible for the training program process. • Responsible of Training Logistics Siemens Business Services, Inc. Proprietary 8 Confidential Page 57 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 :'~~ ~~:~:~~ Transition to Microsoft Environment -Statement of Work • Review Technical solutions for the development of Eagle County specific training criteria. Survey Technician • Assess the installed client workstation for hardware and software. • Compile inventory reports and forward to Data Entry • Assist Messaging Client Consultant Deployment Team Lead • Manage Deployment Technicians. • Manage all deployment issues • Assist Site Leads Deployment Technician • Perform deployment activities • Assist Deployment Team Lead Siemens Business Services, Inc. Proprietary ~ Confidential Page 58 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ...~. '` Transition to Microsoft Environment -Statement of Work -_ Appendix G -Price and Payment 1. Price A. Contract Value -The services rendered to Eagle County by SIEMENS are based upon Time and Materials (T&M) hourly charges for the activities outlined in this Statement of Work. Fees shall be charged to Eagle County as expenses are actually incurred and billed subject to the following exceptions. Siemens shall provide bi-weekly updates of percentage of billing to percentage of completion throughout the project. Actual charges for each phase shall not exceed 115% of the projected price. In addition, Siemens shall provide Eagle County with an updated cost estimate prior to beginning each new phase of the project. B. Travel 8'< Expenses -Eagle County shall reimburse Siemens for the actual travel costs incurred by Siemens in connection with pertorming the Services. The procedure for handling this reimbursement is to be agreed upon by the Parties. Siemens shall conform to its travel reimbursement policy. Siemens employees are required to stay at participating locations in which Eagle County has established rate agreements. C. Work hours are defined as follows: Regular Work Hours - 8 AM to 5 PM Monday -Friday (except Holidays) Overtime Hours -Non Regular Work hours Monday -Saturday (except Holidays) Provisions for overtime or double time are not included in the pricing Double time Hours -Sundays and Holidays D. Project Scope Change -Should the scope of services or service volumes materially differ from the information provided, Siemens Business Services reserves the right to provide a revised pricing quotation. The T&M pricing below is an estimate and reflects Siemens's understanding of the project definition as of 01/10/2003. Actual charges will vary by actual hours used in performance of this Statement of Work. 2. Rate SIEMENS is authorized to invoice Eagle County for services as accepted by Eagle County in accordance with the Agreement as follows: TABLE 2 -Rates - $$/Hr Assess Phase The following summarizes service and support prices for the Assessment Phase. ~ ~~~ - e, in~~-~~ ,yin rna ~~: ~ r~F~~IG, ~,k~.; ~ , - ~ ~ -. `~ nd~~l~~ _ i - - ~ I I ~ I 11 I t i I ' ~1~~~~. ~~ n, fljBX: rA~, iF~ Baseline Project Plan Network January 16 $149 $2,384 Architect Business and Technical Network January 32 $149 $4.768 Assessment Summary Architect Requirements Definition Network January 32 $149 $4,768 Architect Design, Develop, Implement and Review Phases Siemens Business Services, Inc. Proprietary 8~ Confidential Page 59 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 Windows 2000 Domain, Network January - 160 $149 $23,840 Exchange 2000 and Architect February Workstation Architectural Design Server January - 120 $119 $14,280 Engineer February Desktop January - 80 $75 $6,000 Technician February Implementation Plan Network February 80 $149 $11,920 Architect Server February 80 $119 $9,520 Engineer Desktop February 120 $75 $9,000 Technician Servers and Services Network February - 120 $149 $17,880 Migrated Architect March Server February - 200 $119 $23,800 Engineer March End-user Network March -April 120 $149 $17,880 Communication and Architect Training Pre- and Post- Desktop March -April 40 $75 $3,000 Deployment Support Technician Workstations Migrated Desktop March-April 300 $75 $22,500 (multiple techs Technician concurrently) Dept and User Server Server March -April 150 $119 $17,850 Data Migrated Engineer Quality Assurance Server March -April 40 $119 $4,760 Engineer 3. Cancellations In the event Eagle County changes the date upon which the Project will be performed for any Site not as a result of a default by SIEMENS, and SIEMENS is unable to otherwise redirect its resources towards other Eagle County Sub-Projects (a. deploy its personnel to another location within the same Site or b. to an alternative Site within the same geographic area), then, Eagle County will pay SIEMENS the following amounts: if the change is made on the day of the applicable Site Survey through the 3~d day prior to the applicable Survey or during the scheduled Site Survey, Eagle County will pay SIEMENS 50 percent of that portion of the Desktop Survey Support Fees that would have otherwise been payable upon completion of the changed Survey. The cost of pertorming the missed Services will be at the rates set forth in Section 2 above. Siemens Business Services, Inc. Proprietary & Confidential Page 60 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 • ~'~: ~:~.. ~~ Transition to Microsoft Environment -Statement of Work A "Site Cancellation" will require a Change notice. The change notice will include any T&E fees required to meet the cancellation. This type of cancellation occurs from T-Minus 5 days to T-Minus 1 Day. Only Eagle County Project Executive can authorize this type of cancellation. A Site Cancellation will be invoiced immediately upon Change notice approval. An "In-Progress Full Cancellation" will require a Change notice. The change notice will include any T&E fees required to meet the cancellation. This type of cancellation occurs T-Minus 0 Day through the end of Survey. Only Eagle County Project Executive can authorize this type of cancellation. An In-Progress Full Cancellation will be invoiced immediately upon Change notice approval. An "In-Progress Partial Cancellation" does not require a Change notice. This type of cancellation occurs T-Minus 0 Day through the end of Surrey. This cancels a portion of a day's scheduled Surveys. Eagle County Site Project Manager can authorize this type of cancellation. An In-Progress Partial Cancellation will be invoiced upon Site Survey completion and acceptance. 4. Payment Terms • Services will be invoiced on a monthly basis reflecting actual, itemized charges incurred during that period. • Payment terms Net 30. Reasonable Travel Expenses are to be paid by Eagle County. Eagle County requires prior approval of any non-travel related expense exceeding $100. 5. Payment A. Eagle County payments to SIEMENS will be in accordance with Siemens Business Services, Inc. Proprietary 8~ Confidential Page 61 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 B. All invoices will be submitted within 90 days of completion of services. SIEMENS will work with Eagle County to ensure timely submission of invoices for Services and T&E charges. Siemens Business Services, Inc. Proprietary 8~ Confidential Page 62 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 .. ~:~~:~~ Transition to Microsoft Environment -Statement of Work Appendix H -Project Milestone Schedule SIEMENS will adhere to the following Schedule in delivering all Services to be provided under this Agreement. The following schedule may be modified, from time to time, based on mutual agreement of the Parties, as initial and subsequent iteration(s) of Microsoft Project, are developed. Receiving Services under this Agreement, Eagle County agrees that the delivery of Services set forth in the Scope of Work are heavily dependent on Eagle County's ability to satisfy all the necessary project prerequisites and site readiness activities. Including: facilities and infrastructure upgrades, scheduling for discovery and migration related activities, application readiness and packaging). Microsoft Project and Excel -project control and tracking software tools will be utilized on this Project. SIEMENS will utilize this tool. Ma'or Milestone Kick Off Com letion Project Kick-off Process Development Assessment Design Implementation Planning "Early Adopter" Pilot• Deployment NOTE: "' =There will be a test pilot at (TBD) starting on or about (MM/DD/YY) NOTE: Dates and sites will be determined by mutual agreement during the design phase. Siemens Business Services, Inc. Proprietary ~ Confidential Page 63 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 .....:~~ Transition to Microsoft Environment -Statement of Work Appendix I -Server T-Minus Schedule _ _ Site Client Migration Report produced by SIEMENS -30 ___ _ -30 _ . -30 Schedule Site for Migration -29 -29 -29 Server Bill of Materials produced and ordered by Eagle County -28 -28 -28 Ship Server -14 -14 -14 Assign Site Migration Team Lead -10 -10 -10 Staff Site Migration Team -g -g -g Contact Site Point-of-Contact -8 -8 -8 Messaging Server Install and Certify -~ _7 -7 Messaging Server Burn-in -4 -4 -4 Client Migration /Deployment Schedule Lockdown -1 Rolling -1 Rolling -1 Da s Da s Start of Messaging Migration Deployment by SIEMENS 0 0 0 Deployment by SIEMENS 1 4 8 PDS by SIEMENS 2 Rolling 2 Rolling 2 Days Days Site Acceptance 1 1 1 1) Failure of any Party to meet any item in the T-Minus schedule requires immediate escalation to SIEMENS Project Executive and Eagle County Project Manager for resolution. Workstation T-Minus Schedule ~ _- -- - ~ -. __ Site Schedule Locked Down -25 to -30 Small -Core Communications Distributed -14 to -20 Small -Core Site Discove b SIEMENS -7 to -2 Small -Core Deskto Surve b SIEMENS 0 Small -Core Surve Re ort roduced b SIEMENS +3 All Sites Notes: 1) Variance in Days for each item is based upon Site Size. Siemens Business Services, Inc. Proprietary ~ Confidential Page 64 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 •rt3~ i..r• Transition to Microsoft Environment -Statement of Work Appendix M -Validation Acceptance Form This form is used to provide acceptance for phase or deliverables during this project. The Deliverable or Phase being validated should be noted in the "Validation for.° field and then signed by the appropriate SIEMENS, Inc. (SIEMENS) and Customer (Eagle County) representatives. The contents of this Deliverable or Phase has been validated and accepted by the undersigned. The scope of work for the Deliverable or Phase will be considered complete when this Validation Acceptance Form is completed and signed by both authorized SIEMENS and Eagle County representatives. Validation for: Deliverable/Phase: Accepted for and on behalf of Eagle County by: Name Signature: Accepted for and on behalf of S/EMENS by: Name Signature: Title: Date: __ _ Title: Date: Siemens Business Services, Inc. Proprietary 8~ Confidential Page 70 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~: r:..:~• Transition to Microsoft Environment -Statement of Work 2) Failure of any Party to meet any item in the T-Minus schedule requires immediate escalation to SIEMENS Project Executive and Eagle County Project Manager for resolution. Siemens Business Services, Inc. Proprietary & Confidential Page 65 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~~ Transition to Microsoft Environment -Statement of Work Appendix J -Process Approval Process The 4-2-1 Process refers to the procedure governing the steps and the timings involved with the approval of processes developed predominately by SIEMENS for the Project. The idea of a fixed cycle was conceived of, to ensure the smooth and timely flow of a process through the approvals necessary before deployment can occur. This process begins following the completion of a draft process by the process owners. Each of the numbers in 4-2-1 refers to a key step of the subsequent approval process. Four (4) refers to the number of business days Eagle County is allocated to perform their initial review of the draft process and return to SIEMENS staff their comments and suggestions for improvement. Two (2) refers to the number of business days SIEMENS is allocated to pertorm such improvements and modifications. Unless the parties agree in advance that a process review and approval will entail a different timeline, one (1) refers to the business day allocated to Eagle County to complete final review and approval, following delivery of the updated process. Note that the above timing specifically applies to a process that requires only minor modifications. If, during the review cycle, a serious deficiency is uncovered or a major rewrite is required/requested, a specific re-approval timeline will be negotiated between SIEMENS and Eagle County staff. If circumstances arise that make it impossible to complete the process within the outlined timetable, a mutually agreeable plan will be developed prior to the onset of the approval process. Siemens Business Services, Inc. Proprietary & Confidential Page 66 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 -M.', ' • .:....~~ `~ Transition to Microsoft Environment -Statement of Work Appendix K -Project Meeting and Reporting Requirements The parties will adhere to the following review and reporting requirements/schedules during the term of this Agreement: (Both parties may have designees attend/participate in meetings.) 1. WEEKLY PROJECT TEAM STAFF MEETINGS CON CALL ON Thursday's at 90:00 Attendees: Eagle County PO; SIEMENS PO Subject: Status of project documents, change management; seat counts; review of open items, project statistics (e.g. estimate to complete) Documentation: Concise -bullet type written report by SIEMENS Project Manager, Updated T-Minus schedules, Rolled-up T-Minus schedules II. BI-WEEKLY SENIOR SPONSORS Meeting held at Eagle County Campus Attendees: Eagle County ,Siemens Subject: Status of project Documents, review of open items Documentation: Concise -bullet type written report by SIEMENS Project Manager III. MONTHLY REPORT (Project Summary-Score Card) Author: Eagle County, Siemens Subject: Status of project Documents, review of open items; total seat migration count (actual planned- planned) Documentation: Input provided to SIEMENS through weekly and bi-weekly meetings and meeting documents IV. PERIODIC TOP MANAGEMENT MEETING Attendees: Eagle County PO & SIEMENS PO Subject: Status of project documents, review of open items Documentation: Briefing/Presentation Material -Format to be determined • Meeting Schedule at end of each Phase or as requested by Eagle County or SIEMENS V. SIEMENS MONTHLY QUALITY ASSURANCE AUDITS Attendees: Eagle County PO 8~ SIEMENS PO Subject: Management overview of risk management, deliverable quality and statistical trend analysis Documentation: Copy of results of audit to senior sponsors Siemens Business Services, Inc. Proprietary 8~ Confidential Page 67 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~' ~. ~ ..~~ Transition to Microsoft Environment -Statement of Work ® -~ Appendix L -Glossary Asset Tag A physical tag placed on equipment signifying the control number of the asset in question. The asset number is typically reflected in an asset management database aligning the asset with an end user, department and current book value. Backup The function of ensuring data integrity and reliability by copying or archiving data files to some form of media, typically tape, to ensure that disaster recovery can properly be performed. Bill of Materials A summary listing of the component parts that needs to be ordered to purchase new equipment and upgrade existing systems. The bill of materials includes part numbers, descriptions and quantities as well as supporting data such as location and due date. Desk Side Support Second Level help desk support provided at the user's desk side when telephone support does not resolve properly the issue at hand. Desktop Personal Computer and associated peripherals in one physical location, i.e. Workstation, keyboard, monitor. DOC Eagle County's Distributed Operations Center. The DOC pertorms centralized network and server management as well as User ID management. Enterprise Enterprise refers to the collection of NT Infrastructure, Application and Transition Servers along with their associated Network Services to be deployed at a Site. File Server A server that houses some of or all of the following: software related to a business application; software for shrink wrapped applications user data files and shared group files; a-mail data and folders; print queues for network connected printers; and electronic software distribution files. LAN Local Area Network - A series of computers and peripherals physically & logically connected together in order to share resources such as printers and files. LAN Administration Position required ensuring that the Local Area Network and all associated devices utilized within the LAN are functional and accessible to all authorized users. Functions performed include security access, backup and restoration, installation of software and performance tuning. LAN/WAN Administration Eagle County group or department responsible for designing and implementing Site LAN and WAN connectivity. Laptop Workstation that is physically small enough to be carried around and utilized in numerous locations. LOB Line Of Business Master Project Plan Has the meaning set forth in Section 2.2.1 of the Statement of Work. Siemens Business Services, Inc. Proprietary & Confidential Page 68 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110 ~.~ ~. . , .r• Mailbox Server A server running messaging software and is set up to home or store user messages. Network Management Managing all aspects of a network including configuration, pertormance, accounting, security, operations, and crisis management. Per Seat or Seat An individual Intel-based Workstation in either a laptop or Desktop form factor accessing a mailbox. Workstations functioning as file, mail, and/or print Servers are not considered "seats°. Purchase Order Documentation from Eagle County committing the procurement of services or product from a specific vendor. Purchase Request Document completed by Eagle County that initiates the purchase process and lists information about the items Eagle County wishes to have procured along with the required approvals and authorizations and cost allocation information. Rollout Schedule Rollout Schedule has the meaning set forth in Section 2.2.1 of the Statement of Work. The Rollout Schedule will be coordinated with Eagle County Implementation Managers, end-users, LAN Administration and Customer Support Training programs. Server A centralized computer which contains a Network Operating System for control and access to the LAN and responsible for the sharing of all required resources. Single Point of Contact (SPOC) Ultimate support call setup, where end user places a single call independent of call requirements. Help desk will either resolve the call directly or route to the appropriate support group. Site Site shall mean an Eagle County Service Location, as defined in Appendix A of the Agreement. Site Project Plan Site Project Plan has the meaning set forth in Section 2.2.1 of the Statement of Work. Sub-Project One of the Sub-Projects identified in the Statement of Work, as follows: Engineering, Discovery/Survey, Design Build/Configuration, Workstation Deployment, Work-at-Home End-User Deployment, Infrastructure Deployment and Post Deployment Support. WAN Wide Area Network -A series of computer and peripherals physically and logically connected together in order to share resources such as printers and files. There are no physical or geographic limitations as to where these resources are located. Workstation A desktop computer or a Laptop, other than a Server • Transition to Microsoft Environment -Statement of Work T _ -- _ e Siemens Business Services, Inc. Proprietary ~ Confidential Page 69 Siemens 2-18-03 Revised SOW.EC Tran1.doc Version 2: Revision Date: 20030110