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HomeMy WebLinkAboutC01-220 Novell Consulting11, i 0, e I , -Z- C) hL a E 011L M ILN40 lvk& e July 16, 2001 Project Number: 111219 Ah www.noveit.com Prepared for: 31 Eagle County PO Box 850 500 Broadway Eagle, CO 80631 F I V, IE A (GS L , rtv-- U N T C 6 r d t K ly cy 4— 0 4-J C W E W 4-J Un C� 0 q� 4-J 0 Un z >- CL -1z Qo W > 5 1-5 0 < T- o W Ui UJ CL oa z 0 Z Z 2 z Copyright @ 2001 Novell, Inc. ALL rights reserved. Page 1 of 10 r Statement of Work Submission Process If you have any questions regarding the content of the Statement of Work, please contact the Consulting branch manager working with you or Contract Administration for Novell Consulting. Printed Copies Please print two copies of the Statement of Work, sign, and send to the following address: Contract Administration Novell, Inc. 1800 South Novell Place, M/S PRV -D231 Provo, Utah 84606 E -mail address: Consulting@novell.com Faxed Copies In order to expedite processing, fax a copy of the entire signed Statement of Work to Contract Administration at 801.234.4587. To avoid delays, be sure to fax all pages of the Statement of Work. Please note that originals will still need to be sent as described above (in the section titled Printed Copies). !� AGHLE _ " � i1 e a e c Copyright © 2001 Novell, Inc. All rights reserved. Page 2 of 10 � C Contact Information Eagle County Information To assist Novell Consulting branch managers in making projects more successful, please provide the following contact and background information: Project Manager. Bill Lopez Account Manager. Title: Director of Information Systems Title: Phone: (970) 328 -8630 Phone: Fax: Fax: Fax: E -Mail: blooezCvail.net E -mail: Bitting Contact: Lead Consultant: Other: Phone: Mark Jolley Phone: Fax: Phone: Fax: E -Mail: E -Mail: BillingAddress: Pre -Sales Engineer. Mike Friesenegger Street: PO Box 850 Phone: City: Eagle (801) 861 -2819 State: CO Fax: ZIP: 80631 -0850 Other: cawhitmer@novell.com Agreement Type: MLA CLA CMA Gov't Contract No.: MSZ438 -032 Novell Information Branch Manager. Jeffery Loomis Project Manager: TBD Phone: (303) 220 -4331 Phone: Pager /Cell: (303) 618 -8116 Fax: E -mail: itoomis@novetl.com E -Mail: Lead Consultant: TBD Account Manager: Mark Jolley Phone: Phone: (801) 321 -7327 E -Mail: E -Mail: mioltey@novelt.com Pre -Sales Engineer. Mike Friesenegger Contract Administrator. CharistyWhitmer Phone: (303) 220 -4316 Phone: (801) 861 -2819 Fax: Fax: (801) 234 -4587 E -Mail: cawhitmer@novell.com i- L cr Copyright © 2001 Novell, Inc. All rights reserved Page 3 of 10 C C Statement of Work This Statement of Work (SOW) is intended to ensure that the consulting services project (Services) planned with Novell Consulting (Novell) meets Eagle County's (Customer) objectives and expectations. This SOW includes the following sections: Objectives I An overall description of the project and the Customer's technical and business goals to be achieved as a result Project Scope of Work I A list of Services and associated Deliverables; including project boundaries, documents, and estimated completion dates (if applicable) Exclusions I Specific Services, Deliverables, or goals that are not included in this project Novell Responsibilities A list of the overall engagement activities Novell must provide to ensure a successful project completion Eagle County Responsibilities I A list of services the Customer must provide to ensure a successful project completion Standard Working Hours I Description of the hours in which Services wilt be provided Proposed Schedule I Project dates costs I A detail of the project costs, expenses, and any additional amounts to be bitted to Customer Licensing Membership Form to be completed by a Customer who is executing this SOW under a Novell Licensing Agreement Form Agreement but has not previously completed a Membership Form. Terms and Conditions Describes the applicable terms and conditions that will govern the Services herein Signatures I Signature page o be executed by authorized representatives of the parties Contact Information I Contact information for authorized representatives of the parties involved in this project Exhibit A—Acknowledgement A list of the project Deliverables and Milestones. Consultants) will review Exhibit A with of Completion I Customer to determine whether Deliverables have been completed. 'Exhibit B— Certificate of A list of project exceptions for Customer to sign off on. Acceptance Z �. Copyright © 2001 Novel(, Inc. All rights reserved Page 4 of 10 v' 'a f � Objectives The objective of this engagement is to provide Eagle County with a solution and plan to prepare for a deployment of Novell NetWare® 5.1, eDirectory, and PurelP. Novell Consulting will review the current network environment and documentation, analyze your organization's stated business needs, and develop the solution for an optimal upgrade to NetWare 5. 1, eDirectory v85.12, and a "Pure-113" NetWare architecture. Project Scope of Work The following sections outline the tasks and milestones, which will be accomplished during this project. Phase 1- Technical Assessment and Design System • Conduct Basic NDS® Design and Health review • Conduct Basic NDS Security assessment. This security assessment includes a review of the NDS tree for NDS User account security issues and concerns. (i.e. Review all accounts with "Administrator" privileges, review NDS tree for hidden accounts) • Conduct environmental assessment • Review and Assess network /system environment • Review and Assess client workstations • Review and Assess printing environment and related dependencies • Review and Assess NetWare server hardware • Review and Assess NetWare server OS • Review and Assess WAN architecture • Prepare and deliver technical assessment and impact study report Deliverable: Technical assessment and impact study report • Determine/ review NDS v 85.12 design and configuration • Recommend methods to address /revise current NDS structure and design • Determine/ review recommended client software design • Recommend methods to address possible impact of client software • Determine/ review recommended printing environment design • Recommend methods to address possible impact to printing environment • Determine NetWare 5.1 server design and configuration NT Copyright © 2001 Novell, Inc. All rights reserved. Page 5 of 10 il' 9 a • Determine appropriate upgrade methods • Develop pure IP transition methods and legacy IPX support • Develop appropriate licensing scheme and design • Develop SAP design • Prepare and deliver system /solution design report Deliverable: System /Solution Design Report Phase II - Test Design in Non - Production Environment • Design prototype test environment • Determine prototype test components • Develop test plan and test schedule • Organize test team (s) • Test prototype upgrade procedures • Validate prototype against test and acceptance criteria • Modify and retest prototype (as required) • Review prototype test results • Update all process documentation • Document final system design by updating system /solution design report Deliverable: Final System Design documented in the System /Solution Design Phase III - Deployment Consultation • Assist Eagle County staff in the deployment of two (2) core servers • Validate results against acceptance criteria • Update all process documentation • Document results and complete a deployment report Deliverable: De Upon closure of this engagement, Novell Consulting will also deliver a closing report documenting what was done, what still needs to be done (including the responsible parties), and will list any open items that Novell Consulting will follow up on with the customer. tk ..# Copyright © 2001 Novell, Inc. Alt rights reserved. Page 6 of 10 �fl Notes: 1. Requests for Novell Consulting resources and schedules are managed by a Novell Consulting branch manager and will be assigned based on mutual agreement with Eagle County, the skill set needed for the engagement topic, and the availability of consultants possessing the required skill set. 2. To ensure on- target delivery of services and deliverables, Novell Consulting will avoid making "on- the - spot" changes to its customer's environment. If Novell Consultants observe what they deem to be a "minor" change that will improve the health, stability, or performance of the Eagle County tree, they will inform Eagle County of this, so that Eagle County can choose to implement this change. Exclusions This engagement excludes the following: • Complete implementation of recommendations, solutions, or suggestions. The scope of this project is limited to two production NetWare 5.1 upgrades. • A staff skills assessment. • Troubleshooting of technologies outside of the scope of this Statement of Work • Training (related or unrelated to the scope of this Statement of Work) The Services and Deliverables described in this SOW constitute the entire project. If Eagle County requests services in addition to the Services identified in this SOW, the performance of such additional services will require a modification to the project Deliverables and any adjustment to the schedule and /or fees to be paid by Eagle County. The Novell Consulting project manager or lead consultant can track such requests via Change Order and arrange for such services to be rendered. Novell Consulting Responsibilities To ensure the success of this consulting project, Novell Consulting will • Provide on -site consultation with highly focused and trained consultants. Consultants may perform an advisory role providing management teams timely input or research on related technologies, while assisting in tactical and strategic planning. • Review project milestones (Exhibit A) with Eagle County upon completion of the engagement to ensure all deliverables, as specified in this Statement of Work, have been completed. Eagle County Responsibilities Eagle County agrees to provide a purchase order for this Statement of Work, and will cooperate with and assist Novell in the performance of the Services. Eagle County will provide the following: A minimum of four (4) weeks lead time to allow scheduling of properly skilled consultants for project. cp L a " $ & 6 Copyright © 2001 Novell, Inc. All rights reserved Page 7 of 10 C • Appoint and make available a project manager to work with Novell for the duration of the Services. (This person must have authority to act on behalf of Eagle County.) • Furnish consultants with information and data on Eagle County's operations, activities, and existing systems, as reasonably required to achieve the project objectives. • Provide Novell consultants with necessary security access to networking systems and Eagle County's facilities during the performance of Services. • Provide adequate workspace and power sources at each facility where Services will be performed. • Provide suitable server platforms, with properly installed and patched network operating system (NOS) software necessary for each project. • If necessary, Eagle County shall be solely responsible to contract for telecommunications facilities (data communications circuit, analog phone lines, wiring, etc.), and for the costs associated with such facilities. • Eagle County shall be responsible for the back up of all computer systems. • Eagle County agrees to provide requested information about Eagle County's network environment prior to initiating on -site work with the consultant. This information is required for the completion of Services identified in this Statement of Work. Eagle County understands that the availability of these resources is a critical success factor for the project. • Eagle County is responsible for ensuring adequate power sources are available for new and existing equipment. • Eagle County is responsible for implementing recommendations, solutions, or suggestions proposed by the consultant and presented in the final project report. Standard Working Hours This SOW covers Services performed during standard business hours of Monday through Friday 8am to 5pm. Depending on the type of project, any on -site Services performed after the standard business hours will be charged at one and a half (1�i) times the standard rate. Any work performed during weekends or holidays will be charged at two (2) times the standard rate. Weekend and holiday hours begin at 7:01 PM on the day before any weekend or holiday and end at 6:59 AM the day following the weekend or holiday. Proposed Schedule Unless otherwise negotiated between the parties, Novell will generally require three weeks lead - time to start a project. Requests for consulting resources and schedules are managed by the Project Managers and will be assigned based on mutual agreement, the skill set needed for the project, and availability of consultants possessing the required skill set. Required Signing Date: August 3, 2001 Proposed Project Start Date: TBD Proposed End Date: TBD Copyright © 2001 Novell, Inc. All rights reserved. Page 8 of 10 Costs C C Costs for this consulting project are presented in the following table: Price for engagement $34,000.00 Less MLA licensing discount - $3,400.00 Travel Expense Estimate: (20% Estimate, billed actual) $6,000.00 Total Costs (including fees and estimated expenses) $36,600.00 Eagle County AGREES TO PROVIDE A PURCHASE ORDER FOR THIS SOW. IF CUSTOMER DOES NOT ISSUE PURCHASE ORDERS, THIS SOW SHALL SERVE IN LIEU OF ANY PURCHASE ORDER. In the event Eagle County is required by law to withhold taxes, Eagle County agrees to furnish Novell all required receipts and documentation substantiating such payment. Novell Consulting will make an earnest effort to staff this project from local resources. The likelihood of needing to bring in a Consultant from a remote branch for this engagement will be greatly reduced with maximum lead -time between executing the Master Consulting Agreement and this Statement of Work and the start date of the project. Billable travel and estimated travel expenses apply only if the project cannot be staffed with a local Novell Consulting resource. The estimated billable expense figure is provided for budgeting purposes. Only actual expenses incurred will be billed to the project. Terms and Conditions BY SIGNING BELOW, CUSTOMER ACKNOWLEDGES AND AGREES THAT THIS STATEMENT OF WORK SHALL BE GOVERNED BY THE TERMS AND CONDITIONS OF THE MLA BETWEEN NOVELL AND STATE OF COLORADO ( "PRIME CUSTOMER "), CONTRACT NUMBER M5Z438 -032, AND THE ASSOCIATED PREMIUM SERVICE GUIDE. THE PARTIES EXPRESSLY ACKNOWLEDGE THAT PURCHASE ORDER TERMS WILL NOT APPLY. IN WITNESS WHEREOF, each of the parties hereto have caused this Statement of Work to be executed by duly authorized representatives of the parties. - 0 d!!"�� Signatures NOVELL, INC. Signature: J Name• ,nl Title: t ,�., ttpwr Date: End of Statement of Work tE A _WNT"' We ( Signat Name'. Title: Date: _ � ° `i --D1 Copyright © 2001 Novell, Inc. All rights reserved Page 9 of 10 I . Page 10 of 10 ACknowledYement Of Exhih&A Completion I Eagle County Novell, . 111219 This acknowledges that Novell Consulting has completed all Services as required. All requirements are complete and Novell has received paper and electronic copies of reports, documentation, and other written Deliverables (if applicable). Any exceptions at the time of signing are noted below. Consultant Client Date Initial Initial Preliminary 1 Pre - flight check conference call. Written pre - flight checklist delivered. Day 1 agenda delivered. 2 Conduct initial team meeting. Review of Statement of Work. Project plan, schedule, and milestones validated. 3 Delivery of Technical assessment and impact study report 4 Delivery of System /Solution Design Report 5 Delivery of Final System Design 6 Delivery of deployment report END Project milestones completed. Out- standing issues /concerns addressed. Additional needed projects and services reviewed. i r I[ c c e A & & Copyright © 2001 Novell, Inc. All rights reserved Page 10 of 10