HomeMy WebLinkAboutC93-023 Contract with PTI for Sheriffs-. , ... Irk p TERMS AND CONDITIONS �. 1. A Service Charge of 1.5% per month orpart thereof will be charged on past due accounts, or the maximum permitted by law. The 1.5% per month rate is anAnnuai Rate of 18 %. 2. INSTALLATION: THE COMPANY shall install the equipment being purchased In accordance with current applicable industry standards, Ally. work is to be done in a good workmanlike manner. " 3. CANCELLATION: Should conditions develop requiring cancellation of all.gr part of this Work Order bythe CUSTOMER, CUSTOMER shall advise THE COMPANY In writing. CUSTOMER is liable to pay THE COMPANY a restocking charge of 15 %of the sale amount for materials plus any labor and engi neering hours expended, charged at THE COMPANY's then current rate, unless said equipment was ordered specifically for the CUSTOMER and is not restockable by THE COMPANY's supplier, in this case, no cancellation will be alloyed. 4. SUBSTITUTIONS: THE COMPANY shall reservethe right to substitute In ateh , als of equal or6efterquality when specified materials, asset forth in this Work Order, are unavailable. 5. ASSIGNM ENT: This Work Order maybe assigned by THE COMPANY in whole or in part andTHE COMPANY may freelysubcontractanyorali of the work hereunder. The CUSTOMER may not assign this Work Order in whole or in part. � 6. WsN.PRANTY AND LIMITATION OF LIABILIT`f: Subject to the provisions of this paragraph, whethe"rthe equipment is purchased orleased, THE COMPANY warrants the equipment will be free from defects in material and workmanship for thesss#gnedwarranty period from SYSTEM CUT -OVER DATE. ._. ,- .� :-P-- ... Lf, THE WARRANTY STATED ABOVE IS EXPRESSLY IN LIEU OF AND THE COMPANY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS AND OF ANY OTHER OBLIGATION ONTHE PART OF THE COMPANY. If any defects covered by this warrantyappearwithinthestatedwarrantyper- 0,- THECOMPANYandllh theoptionof repairing orreplacing equipment at its expense. Such repair or replacement shall be CUSTOMER's exclusive remedy for breach of warranty or for negligence. THE COMPANY's liability for any other claim shall be limited to the market valueas of.the date of the claim of1.tWJtem, of the equipmentgivingriseto the claim. THE COMPANY will not be obligated to repair or replace any items or equipment wh!4l havebeen repaired by others, abused, , improperly handled or stored damaged b acts of God or fire, altered "or,use, with third a g y d __ p rty equiptlle[ttwhich is defective or of poor quality. THE COMPANY shall not "be obligated to repair or replace equipment which has not been installed by THE COMPANY. 7.. ADDENDUMICHANGES: If it becomes desirable or necessary by the CUSTOMER, at anytime subsequent -to the date of this Work Order, and prior to the SYSTEM CUT -OVER DATE to make any change in the terms of the agreement in either the material, labor or both, this change shall be made in writing and shall be signed by CUSTOMER and THE COMPANY The total agreement price will be adjusted in accordance with these written change documents and the documents will become an addendum to the agreement: Any dNifiges 'shall permit THE COMPANY-lo' extend the cut -over dates of this agreement. 8. DEFAULT: if any CUSTOMER's'obligations to l`HE COMPANY shall not be paid promptly when due, or if CUSTOMER breaches any other provisions hereon, CUSTOMER shall be in default hereunder and all unpaid amounts shall, at THE COMPANY's,option, become immediately _. due and payable. Upon CUSTOM ER's defau It, TH E COMPANY shal I have all-the rights and remedies under-ttie Uniform Commercial Code and - any other laws, including the right to any delinquent payments for which CUSTOMER agrees to remain fully liable. No remedy of THE COMPANY hereunder shall be exclusive of any other remedy herein or provided bylaw, butsuch remedies shall becumuiativeand in addition to _ _. every other remedy. ._. __ ........ . .. . .. , 9. TITLE: Title to any or all of the equipment wheth er purchsed or leased, hereunder shall_remain with THE COMPANY until CUSTOMER has_ made all payments due THE COMPANY under-this agreement. Risk of loss shall pass to CUSTOMER Upon delivery. in the event such equipment is affixed to real property, it is expressly understood and agreed that it shall remain subject to removal as hereunder provided, and _., further that the CUSTOMER/ OWNER /BUYER hereby waives any and all claims for damage to said real property or building caused by removal of said equipment or any part thereof. CUSTOMER shall execute any document's deemed necessary to THE COMPANY to evidence such title ` and THE COMPANY may file a copy of this agreement as desired to evidence such title. 10. APPLICABLE LAW: This agreement shall be governed by state statute. in the event there is any dispute hereundertEhe prevailing party shall -t entitled to recover reasonable attorney's fees and costs as determined by the court at trial and on appeal. DIGITREB GENERAL FEATURES CALL HOLD - Allows customer to place call on hold for any length of time, provided neither party hangs up by flashing the switch hook and dialing the Call Hold feature code ( *76). CALL FORWARDING - Allows customer to have incoming calls to a station temporarily transferred (forwarded) to another telephone number. There are three types of forwarding available: 1) Call Forward -Busy - Permits incoming call directed to a busy station to be forwarded to a designated telephone number. This number is programmed by the telephone company. 2) Call Forward -Don't Answer - Automatically routes incoming call to another telephone number if called party does not answer within specified time. The telephone company programs for 4 or 6 rings (your choice). 3) Call Forward- Universal - Allows station user to reroute incoming calls to another number by dialing *72 and the telephone number. This number can be a local or long distance number. CALL PICKUP - The call pickup feature allows the user to answer any call within the customer group by dialing *78. If more than one line within the pickup group has an unanswered incoming call, the call that is picked up is the line that has been ringing the longest. CALL WAITING - Allows customer to receive incoming call even when phone line is already in use. (A distinctive tone signals that second call is waiting. Customer can temporarily suspend first call, talk to second caller, and then resume original call.) CANCEL CALL WAITING -This feature allows the subscriber to suspend the Call Waiting option for the duration of a call by dialing *70. When the subscriber goes back on hook, the Cancel Call Waiting feature will no longer be in effect. This feature may be used to prevent interruptions of data calls between the user and a computer as well as interruptions of important telephone calls. Call waiting will be automatically reactivated upon disconnection of the call. CALL PARR - Allows customer to suspend (park) a call. Parked call can then be reanswered from another line within the customer group by dialing *80. CALL TRANSFER -The call transfer feature allows the user to transfer an established call to another line either within, or outside of, the customer group. This is similar to conferencing except that the user transfers the held call by hanging up after ringing the third party. Only one party on the final connection can be outside the customer group. r DIGITRE% GENERAL FEATURES continued CLASS OF SERVICE RESTRICTION - Allows customer to restrict calling privileges of individual stations. DIRECT INWARD DIALING - Allows callers to phone a specific person in a company without going through the receptionist. Provides each user their own address on the public switched telephone network. DIRECT OUTWARD DIALING - Gives each person their own individual line to call out on. HUNTING - Allows incoming call encountering busy line to be rerouted to other lines - -one after another - -until it is answered. LAST NUMBER REDIAL - Enables a customer to press *83 to redial last number called or ## if you have a business set. MAKE SET BUSY - Allows the station user to make their phone appear busy even if they are not on the phone to allow uninterrupted time. This feature is accessable on Meridian Business sets only. RING AGAIN - Notifies caller when a busy station is free by dialing *11. This works inside the Digitrex customer group only. SPEED DIALING - Allow quick access to telephone numbers that station users call alot. There are three types of speed dialing. 1) Group Speed Dial - allows a group of people to share the same list of 30 speed dial numbers for numbers they all need to call. 2) Individual Short List Speed Dial - gives an individual their personal list of 8 speed dial numbers. A person can have both the group speed dial list and their own individual list of 8 numbers. 3) Individual Long List Speed Dial - gives an individual their own personal list of 30 speed dial numbers. THREE -WAY CONFERENCE /TRANSFER -This feature allows the user to place an existing call on hold and originate a call to another party with the party on hold being excluded from the conversation. The user can add the held party to the talking connection at any time after the third party dialing is completed. I � j ^vex e R _ LN TIC vl LYS { _.._ . s { Z7 �O up _ rb 5 i JAN 07 1993 January 7,1992 A.J., Attached is our standard contract form for providing telephone equipment and services. Please note their has been a slight price increase.I was unaware of this during our meeting yesterday and hope this does not cause you a problem. The $636.72 per month does not include the credit of 5622.00 per month for removal of your existing trunk lines but does include 1 additional paging access line as you requested.The net increase to your monthly service bill therefore is $24.72 rather than the 036.12 reduction as presented in our price schedule. I do not have a 30 watt commercial grade public address amplifier in stock so you need to check your sources.I can order one for about 0200.00 if you have trouble locating an acceptable unit. We will begin the installation of your paging access tomorrow and will await a resolution to the amplifier issue. Thank you for your consideration of our new services and we stand ready to provide these services subject to your approval of the attached contract. 4tprrI l Con MMICAnotas Rober Specio 401 Sawatch Road Post Office Box 570 Eagle, Colorado 81631 Bus. 303.328 -8220 Fax 303 - 328 -8282 C Mr. A.J. Johnson Eagle County Sheriff Box 850 Eagle, CO 81631 Dear Sheriff Johnson, April 17, 1992 1, YYZ ` T, :. APR 2 0 3 Eagle C Curvy Sherih COMMUNICATIONS 401 Sawatch Road Post Office Box 570 Eagle, Colorado 81631 Thank you for the opportunity to visit with yourself and your staff Thursday March 26, 1992. I thought it was an excellent brainstorming session for the purpose of enhancing your telephone service to meet your present operational needs. I would like to clarify some background information as shared with you at that meeting. I also will attempt to outline some new applications and describe how they will help you meet your communications goals that were expressed. When the Justice Center telephone system was installed in 1986 it was equipped with the latest in PBX features and was designed to handle multiple tenants within the same building. The design was based on the county's specification to allow multiple users but to partition the system for separate monthly service billings. It was also specified by the county that each user would share in his own pool of outside lines. Since these lines are pooled we cannot assign one Eagle telephone number to each employee within the building. Telephone 303 328 -8200 Facsimile 303 328 -8282 As I mentioned in our meeting the only method to provide solutions to your present problems is implement a system that: 1. Assigns a discrete telephone number to each of your workstations 2. Disallows using one trunk facility for incoming calls while using a second trunk facility for re- directed calls As this capability was not available in 1986 we chose to meet the requirements as specified above. PTI Communications has upgraded our central switching center since the original offering and can now offer Digitrex services to meet your needs for today as well as provide the platform for any future voice, data or video requirements. Thank you for considering this proposal to upgrade your telephone service while providing increased efficiencies and higher levels of service for your callers. I have attached an equipment list, monthly service charge summary and two options for purchase and rental of new telephones and services. I have also included some Digitrex service descriptions for your consideration. C], Mr. A.J. Johnson April 16, 1992 Page 2 Thank you for this opportunity to be of service. Please call should you have questions or require additional information. Sincere , 0�� Robert F. ' o 'Jon Special Ap ar tus Supervisor RFJ /pe Enclosures cc: Diane Huffman EAGLE COUNTY SHERIFF SYSTEM DESIGN CRITERIA 1. Provide features and services to increase efficiencies Calls for ECSO employees bypass the primary answering position Calls to unoccupied workstations allowed flexible redirecting capabilities Routine Coverage Flexibilities Forward -No Answer to message center Forward -No Answer to Voice Mail Forward -Busy Line to message center Forward -Busy Line to Voice Mail Variable Coverage Flexibilities Call Forward to one of the above Call Forward to any telephone number Call Screening Flexibilities Voice Mail delivers message to pager Voice Mail delivers message to any number Voice Mail delivers message to message center User Flexibilities Total control of incoming calls Call Forward overrides Forward No Answer Call Forward overrides Forward Busy Change Voice Mail greeting Activate /Deactivate message delivery Multiline Service for High Traffic Users Additional voice channels and phone numbers Limited only by number of buttons on phone Multiline service for Message Center High traffic configuration Busy Line appearances Message Waiting service Message Waiting Lamp for Voice Mail 2. Provide additional features for Voice Mail callers Establish escape routes for callers Provides menu choices for alternate dial choices Provide an Urgent delivery option Provide a directory assistance option Provide full integration of telephone and Voice Mail Message Waiting lamp Simplified message retrieval Design Criteria Page 2 3. Provide full back -up emergency power for telephones Primary - 8 hour battery reserve Secondary - diesel generator 4. Provide individual toll statements for each user 5. Provide a platform for future feature offerings Data over voice using existing lines Automatic Call Distribution Calls que to busy users Qued calls receive multiple layers of announcements Overflow to message center after timeout period Traffic load, service and user performance reports Calling Number Identification Video conferencing for meetings and training Wide area networking for local area networks J EAGLE COUNTY SHERIFF SYSTEM BENEFIT SUMMARY PROBLEM: Employees are extremely mobile within the building and require them to provide a rapid response to callers. SOLUTION: Apply Digitrex services so each employee will have his own identity on The Public Switched Telephone Network. In so doing the employee may configure various answering options including message delivery to pager. This option will alert the employee immediately upon disconnect by the caller and the employee may choose to return the call. Should the message be unclear the employee at least will be alerted and can retrieve the message from Voice Mail. BENEFIT: This application allows a employee to maintain a high workload while giving him the ability to provide personal service for his callers. PROBLEM: Callers don't like to talk to machines. Many hangups are recorded by Voice Mail daily. SOLUTION: As the Sheriff's office strives to provide personal service as opposed to mechanized service we can provide a mix of both that appears to be personal service. With creative application of the Voice Mail greeting and message delivery to pagers we believe this will be acceptable to callers. BENEFIT: With this application and a strategic publicity program we are able to approach totally personal service without increasing staff. Employees will be more comfortable working on multiple tasks while knowing they will have rapid notification of persons wishing to speak with them. PROBLEM: Present configuration negates employee re- direction of calls and requires two expensive trunk lines for calls to be diverted to Voice Mail. SOLUTION: The application of Digitrex service allows the employee to choose a configuration to meet his hourly requirements. Whether in the building or out in the field he may instantly change his call handling patterns. As each call is processed his line becomes idle to handle additional calls. This configuration allows calls to que to Voice Mail rather than receive busy signals. Calls are also filtered and the employee allowed to set priorities for returning messages. BENEFIT: By managing his own telephone calls and messages as he manages his time and appointments he should become more efficient in both areas while providing a higher level of service. He becomes less dependent on other staff, thereby relieving them for other duties. Benefit Summary Page 2 PROBLEM: A proliferation of communications systems causing employees to carry multiple devices. SOLUTION: By integrating Digitrex, Voice Mail and the PTI tone and voice pager system we can provide optimum coverage with only one portable device - the tone and voice pager. Voice Mail will deliver caller messages directly to the employees pager and other employees may dial each pager directly should the need arise. BENEFIT: Other communications resources may be re- allocated thus increasing utilization. Employees will only have to deal with one device when away from the telephone.