HomeMy WebLinkAboutC93-023 Contract with PTI for Sheriffs-. , ...
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TERMS AND CONDITIONS �.
1. A Service Charge of 1.5% per month orpart thereof will be charged on past due accounts, or the maximum permitted by law. The 1.5% per month
rate is anAnnuai Rate of 18 %.
2. INSTALLATION: THE COMPANY shall install the equipment being purchased In accordance with current applicable industry standards, Ally.
work is to be done in a good workmanlike manner. "
3. CANCELLATION: Should conditions develop requiring cancellation of all.gr part of this Work Order bythe CUSTOMER, CUSTOMER shall
advise THE COMPANY In writing. CUSTOMER is liable to pay THE COMPANY a restocking charge of 15 %of the sale amount for materials plus
any labor and engi neering hours expended, charged at THE COMPANY's then current rate, unless said equipment was ordered specifically for
the CUSTOMER and is not restockable by THE COMPANY's supplier, in this case, no cancellation will be alloyed.
4. SUBSTITUTIONS: THE COMPANY shall reservethe right to substitute In ateh , als of equal or6efterquality when specified materials, asset forth
in this Work Order, are unavailable.
5. ASSIGNM ENT: This Work Order maybe assigned by THE COMPANY in whole or in part andTHE COMPANY may freelysubcontractanyorali
of the work hereunder. The CUSTOMER may not assign this Work Order in whole or in part.
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6. WsN.PRANTY AND LIMITATION OF LIABILIT`f: Subject to the provisions of this paragraph, whethe"rthe equipment is purchased orleased, THE
COMPANY warrants the equipment will be free from defects in material and workmanship for thesss#gnedwarranty period from SYSTEM
CUT -OVER DATE. ._. ,- .� :-P-- ...
Lf, THE WARRANTY STATED ABOVE IS EXPRESSLY IN LIEU OF AND THE COMPANY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED
WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS AND OF ANY OTHER OBLIGATION ONTHE
PART OF THE COMPANY.
If any defects covered by this warrantyappearwithinthestatedwarrantyper- 0,- THECOMPANYandllh theoptionof repairing orreplacing
equipment at its expense. Such repair or replacement shall be CUSTOMER's exclusive remedy for breach of warranty or for negligence. THE
COMPANY's liability for any other claim shall be limited to the market valueas of.the date of the claim of1.tWJtem, of the equipmentgivingriseto
the claim. THE COMPANY will not be obligated to repair or replace any items or equipment wh!4l havebeen repaired by others, abused, ,
improperly handled or stored damaged b acts of God or fire, altered "or,use, with third a
g y d __ p rty equiptlle[ttwhich is defective or of poor quality.
THE COMPANY shall not "be obligated to repair or replace equipment which has not been installed by THE COMPANY.
7.. ADDENDUMICHANGES: If it becomes desirable or necessary by the CUSTOMER, at anytime subsequent -to the date of this Work Order, and
prior to the SYSTEM CUT -OVER DATE to make any change in the terms of the agreement in either the material, labor or both, this change shall
be made in writing and shall be signed by CUSTOMER and THE COMPANY The total agreement price will be adjusted in accordance with these
written change documents and the documents will become an addendum to the agreement: Any dNifiges 'shall permit THE COMPANY-lo'
extend the cut -over dates of this agreement.
8. DEFAULT: if any CUSTOMER's'obligations to l`HE COMPANY shall not be paid promptly when due, or if CUSTOMER breaches any other
provisions hereon, CUSTOMER shall be in default hereunder and all unpaid amounts shall, at THE COMPANY's,option, become immediately
_. due and payable. Upon CUSTOM ER's defau It, TH E COMPANY shal I have all-the rights and remedies under-ttie Uniform Commercial Code and -
any other laws, including the right to any delinquent payments for which CUSTOMER agrees to remain fully liable. No remedy of THE
COMPANY hereunder shall be exclusive of any other remedy herein or provided bylaw, butsuch remedies shall becumuiativeand in addition to
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every other remedy.
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9. TITLE: Title to any or all of the equipment wheth er purchsed or leased, hereunder shall_remain with THE COMPANY until CUSTOMER has_
made all payments due THE COMPANY under-this agreement. Risk of loss shall pass to CUSTOMER Upon delivery. in the event such
equipment is affixed to real property, it is expressly understood and agreed that it shall remain subject to removal as hereunder provided, and
_., further that the CUSTOMER/ OWNER /BUYER hereby waives any and all claims for damage to said real property or building caused by removal
of said equipment or any part thereof. CUSTOMER shall execute any document's deemed necessary to THE COMPANY to evidence such title `
and THE COMPANY may file a copy of this agreement as desired to evidence such title.
10. APPLICABLE LAW: This agreement shall be governed by state statute. in the event there is any dispute hereundertEhe prevailing party shall -t
entitled to recover reasonable attorney's fees and costs as determined by the court at trial and on appeal.
DIGITREB GENERAL FEATURES
CALL HOLD - Allows customer to place call on hold for any length of
time, provided neither party hangs up by flashing the switch hook
and dialing the Call Hold feature code ( *76).
CALL FORWARDING - Allows customer to have incoming calls to a
station temporarily transferred (forwarded) to another telephone
number. There are three types of forwarding available:
1) Call Forward -Busy - Permits incoming call directed to a busy
station to be forwarded to a designated telephone number. This
number is programmed by the telephone company.
2) Call Forward -Don't Answer - Automatically routes incoming call
to another telephone number if called party does not answer within
specified time. The telephone company programs for 4 or 6 rings
(your choice).
3) Call Forward- Universal - Allows station user to reroute incoming
calls to another number by dialing *72 and the telephone number.
This number can be a local or long distance number.
CALL PICKUP - The call pickup feature allows the user to answer any
call within the customer group by dialing *78. If more than one
line within the pickup group has an unanswered incoming call, the
call that is picked up is the line that has been ringing the
longest.
CALL WAITING - Allows customer to receive incoming call even when
phone line is already in use. (A distinctive tone signals that
second call is waiting. Customer can temporarily suspend first
call, talk to second caller, and then resume original call.)
CANCEL CALL WAITING -This feature allows the subscriber to suspend
the Call Waiting option for the duration of a call by dialing *70.
When the subscriber goes back on hook, the Cancel Call Waiting
feature will no longer be in effect. This feature may be used to
prevent interruptions of data calls between the user and a computer
as well as interruptions of important telephone calls. Call
waiting will be automatically reactivated upon disconnection of the
call.
CALL PARR - Allows customer to suspend (park) a call. Parked call
can then be reanswered from another line within the customer group
by dialing *80.
CALL TRANSFER -The call transfer feature allows the user to transfer
an established call to another line either within, or outside of,
the customer group. This is similar to conferencing except that
the user transfers the held call by hanging up after ringing the
third party. Only one party on the final connection can be outside
the customer group.
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DIGITRE% GENERAL FEATURES continued
CLASS OF SERVICE RESTRICTION - Allows customer to restrict calling
privileges of individual stations.
DIRECT INWARD DIALING - Allows callers to phone a specific person
in a company without going through the receptionist. Provides each
user their own address on the public switched telephone network.
DIRECT OUTWARD DIALING - Gives each person their own individual
line to call out on.
HUNTING - Allows incoming call encountering busy line to be
rerouted to other lines - -one after another - -until it is answered.
LAST NUMBER REDIAL - Enables a customer to press *83 to redial last
number called or ## if you have a business set.
MAKE SET BUSY - Allows the station user to make their phone appear
busy even if they are not on the phone to allow uninterrupted time.
This feature is accessable on Meridian Business sets only.
RING AGAIN - Notifies caller when a busy station is free by dialing
*11. This works inside the Digitrex customer group only.
SPEED DIALING - Allow quick access to telephone numbers that
station users call alot. There are three types of speed dialing.
1) Group Speed Dial - allows a group of people to share the same
list of 30 speed dial numbers for numbers they all need to call.
2) Individual Short List Speed Dial - gives an individual their
personal list of 8 speed dial numbers. A person can have both the
group speed dial list and their own individual list of 8 numbers.
3) Individual Long List Speed Dial - gives an individual their own
personal list of 30 speed dial numbers.
THREE -WAY CONFERENCE /TRANSFER -This feature allows the user to place
an existing call on hold and originate a call to another party with
the party on hold being excluded from the conversation. The user
can add the held party to the talking connection at any time after
the third party dialing is completed.
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JAN 07 1993
January 7,1992
A.J.,
Attached is our standard contract form for providing telephone equipment and
services.
Please note their has been a slight price increase.I was unaware of this
during our meeting yesterday and hope this does not cause you a problem.
The $636.72 per month does not include the credit of 5622.00 per month for
removal of your existing trunk lines but does include 1 additional paging
access line as you requested.The net increase to your monthly service bill
therefore is $24.72 rather than the 036.12 reduction as presented in our price
schedule.
I do not have a 30 watt commercial grade public address amplifier in stock so
you need to check your sources.I can order one for about 0200.00 if you have
trouble locating an acceptable unit.
We will begin the installation of your paging access tomorrow and will await a
resolution to the amplifier issue.
Thank you for your consideration of our new services and we stand ready to
provide these services subject to your approval of the attached contract.
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Con MMICAnotas
Rober
Specio
401 Sawatch Road
Post Office Box 570
Eagle, Colorado 81631
Bus. 303.328 -8220
Fax 303 - 328 -8282
C
Mr. A.J. Johnson
Eagle County Sheriff
Box 850
Eagle, CO 81631
Dear Sheriff Johnson,
April 17, 1992 1, YYZ
` T, :.
APR 2 0 3
Eagle C Curvy Sherih
COMMUNICATIONS
401 Sawatch Road
Post Office Box 570
Eagle, Colorado
81631
Thank you for the opportunity to visit with yourself and your
staff Thursday March 26, 1992. I thought it was an excellent
brainstorming session for the purpose of enhancing your telephone
service to meet your present operational needs.
I would like to clarify some background information as shared
with you at that meeting. I also will attempt to outline some new
applications and describe how they will help you meet your
communications goals that were expressed.
When the Justice Center telephone system was installed in 1986
it was equipped with the latest in PBX features and was designed to
handle multiple tenants within the same building. The design was
based on the county's specification to allow multiple users but to
partition the system for separate monthly service billings. It was
also specified by the county that each user would share in his own
pool of outside lines. Since these lines are pooled we cannot
assign one Eagle telephone number to each employee within the
building.
Telephone
303 328 -8200
Facsimile
303 328 -8282
As I mentioned in our meeting the only method to provide
solutions to your present problems is implement a system that:
1. Assigns a discrete telephone number to each of your
workstations
2. Disallows using one trunk facility for incoming calls while
using a second trunk facility for re- directed calls
As this capability was not available in 1986 we chose to meet
the requirements as specified above. PTI Communications has
upgraded our central switching center since the original offering
and can now offer Digitrex services to meet your needs for today as
well as provide the platform for any future voice, data or video
requirements.
Thank you for considering this proposal to upgrade your
telephone service while providing increased efficiencies and higher
levels of service for your callers. I have attached an equipment
list, monthly service charge summary and two options for purchase
and rental of new telephones and services. I have also included
some Digitrex service descriptions for your consideration.
C],
Mr. A.J. Johnson
April 16, 1992
Page 2
Thank you for this opportunity to be of service. Please call
should you have questions or require additional information.
Sincere ,
0��
Robert F. ' o 'Jon
Special Ap ar tus Supervisor
RFJ /pe
Enclosures
cc: Diane Huffman
EAGLE COUNTY SHERIFF SYSTEM
DESIGN CRITERIA
1. Provide features and services to increase efficiencies
Calls for ECSO employees bypass the primary answering
position
Calls to unoccupied workstations allowed flexible redirecting
capabilities
Routine Coverage Flexibilities
Forward -No Answer to message center
Forward -No Answer to Voice Mail
Forward -Busy Line to message center
Forward -Busy Line to Voice Mail
Variable Coverage Flexibilities
Call Forward to one of the above
Call Forward to any telephone number
Call Screening Flexibilities
Voice Mail delivers message to pager
Voice Mail delivers message to any number
Voice Mail delivers message to message center
User Flexibilities
Total control of incoming calls
Call Forward overrides Forward No Answer
Call Forward overrides Forward Busy
Change Voice Mail greeting
Activate /Deactivate message delivery
Multiline Service for High Traffic Users
Additional voice channels and phone numbers
Limited only by number of buttons on phone
Multiline service for Message Center
High traffic configuration
Busy Line appearances
Message Waiting service
Message Waiting Lamp for Voice Mail
2. Provide additional features for Voice Mail callers
Establish escape routes for callers
Provides menu choices for alternate dial choices
Provide an Urgent delivery option
Provide a directory assistance option
Provide full integration of telephone and Voice Mail
Message Waiting lamp
Simplified message retrieval
Design Criteria
Page 2
3. Provide full back -up emergency power for telephones
Primary - 8 hour battery reserve
Secondary - diesel generator
4. Provide individual toll statements for each user
5. Provide a platform for future feature offerings
Data over voice using existing lines
Automatic Call Distribution
Calls que to busy users
Qued calls receive multiple layers of announcements
Overflow to message center after timeout period
Traffic load, service and user performance reports
Calling Number Identification
Video conferencing for meetings and training
Wide area networking for local area networks J
EAGLE COUNTY SHERIFF SYSTEM
BENEFIT SUMMARY
PROBLEM:
Employees are extremely mobile within the building and
require them to provide a rapid response to callers.
SOLUTION:
Apply Digitrex services so each employee will have his
own identity on The Public Switched Telephone Network. In
so doing the employee may configure various answering
options including message delivery to pager. This option
will alert the employee immediately upon disconnect by
the caller and the employee may choose to return the
call. Should the message be unclear the employee at
least will be alerted and can retrieve the message from
Voice Mail.
BENEFIT:
This application allows a employee to maintain a high
workload while giving him the ability to provide personal
service for his callers.
PROBLEM:
Callers don't like to talk to machines. Many hangups are
recorded by Voice Mail daily.
SOLUTION:
As the Sheriff's office strives to provide personal
service as opposed to mechanized service we can provide
a mix of both that appears to be personal service. With
creative application of the Voice Mail greeting and
message delivery to pagers we believe this will be
acceptable to callers.
BENEFIT: With this application and a strategic publicity program
we are able to approach totally personal service without
increasing staff. Employees will be more comfortable
working on multiple tasks while knowing they will have
rapid notification of persons wishing to speak with them.
PROBLEM: Present configuration negates employee re- direction of
calls and requires two expensive trunk lines for calls to
be diverted to Voice Mail.
SOLUTION: The application of Digitrex service allows the employee
to choose a configuration to meet his hourly
requirements. Whether in the building or out in the
field he may instantly change his call handling patterns.
As each call is processed his line becomes idle to handle
additional calls. This configuration allows calls to que
to Voice Mail rather than receive busy signals. Calls are
also filtered and the employee allowed to set priorities
for returning messages.
BENEFIT: By managing his own telephone calls and messages as he
manages his time and appointments he should become more
efficient in both areas while providing a higher level of
service. He becomes less dependent on other staff,
thereby relieving them for other duties.
Benefit Summary
Page 2
PROBLEM: A proliferation of communications systems causing
employees to carry multiple devices.
SOLUTION: By integrating Digitrex, Voice Mail and the PTI tone and
voice pager system we can provide optimum coverage with
only one portable device - the tone and voice pager.
Voice Mail will deliver caller messages directly to the
employees pager and other employees may dial each pager
directly should the need arise.
BENEFIT: Other communications resources may be re- allocated thus
increasing utilization. Employees will only have to deal
with one device when away from the telephone.